alinea-partners-blog - Tumblr blog

[alinea-partners-blog]

𝐇𝐨𝐰 𝐓𝐨 𝐋𝐨𝐬𝐞 𝐚 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 
 
Finding yourself on a website after careful Google research, you spot the product you’re looking for. Your experience starts off great: you feel safe, there are plenty of case studies to be found, and you even have the possibility to sign up for a newsletter. Oh well, there might not be a clear value proposition, but at least there are customer’s reviews available. But then, just when you’re about to close the deal, you’re not able to contact a Sales Rep. Dissatisfied you close the tab and open Google again. That’s an hour of your life you’ll never get back. 
    #AlineaPartners #CustomerExperience#OneExperienceMeansaHundredThings #AskAli #quoteoftheday #salesmanager #saleswomen #salesforcetower #salesrep #ux #instadaily #100 #100wordstory #followforfollowback   (at Vienna, Austria) https://www.instagram.com/p/CAxnROTBOj6/?igshid=j6wosyvul6rp

[alinea-partners-blog]

[alinea-partners-blog]

Did you know you’re losing buyers? There’s an easy way to stop it. How? Tomorrow, CEO Leahanne Hobson addresses this question during her ‘15 minutes of fame’ at the 2020 interworks.cloud Virtual Summit. Together with 15+ other speakers, she will be sharing information on how to deal with the current business circumstances and how to conquer the challenges that come with it. In her presentation, Leahanne explains how you can be among those standing when the crisis ends. While living in a more virtual world than ever, you need to know if your sales machine is functioning digitally and virtually. By excelling at Customer Experience, your organization differentiates from all other companies and you will be the one standing strong. Tune in tomorrow at 12:00 CET to hear Leahanne talk you through the importance of superior buyer experiences. Let’s see each other there! Link for the free registration in the Bio 👆 (at Vienna City Centre) https://www.instagram.com/p/CAX9zw_BAEs/?igshid=1v7i3qy9evivk

[alinea-partners-blog]

We're delighted that Leahanne Hobson has been invited to a very special one day business mentoring “Live” event with Tech Data on 14th May. Joining me among other 7 best business growth experts in the IT Industry and together we will be sharing advice, strategies and support on how to not just survive but THRIVE throughout these challenging times, we are in. Speakers: Corné van Rooij Scott Riley Leahanne Hobson Matt Solomon Rob Rae Jane Hammerlsley & Simon Nixon Please register below to secure your virtual seat and see the full agenda. You can join us live for the full day or simply select that session that is most relevant to your business right now. Join Leahanne's session will take place from 11:30AM to 12:30PM, according to BST time. Registration link in the bio 👆 #TDTransforms #Practicebuilder #techdata #resellers #msp #channelsales #vars #mspsales #channelpartners #alineapartners #salesjourneyassessment #customerexperience #cx #customerjourney #networking #anewtrainofthought #salesenablement #dealership (at Vienna, Austria) https://www.instagram.com/p/CAF85t0BO0G/?igshid=egcq8zm49bfy

[alinea-partners-blog]

Join the Aline Partners Team

Are you Entrepreneurial?  We are looking for some freelancers to join the Team @Alinea Partners in Vienna.  We are team of 15+ entrepreneurs, interested in the quick moving high tech and telco markets.  Our clients include companies such as Deutsche Telecom, Microsoft, Motorola Solutions, Rackspace, Go Daddy, Insight, Xerox and many more! Starting at an estimated 10 hours per week and progressing with skill and project availability. Some Needs: * General Sales, Channel Development, Marketing and Languages. - Project Management – to mange a ‘Dashboard’ of critical elements/tasks that need to be completed for a programme.  The tasks are time based and some have Stop/Go actions.  Information is gathered from being part of the project team.  Project teams may have 1-7 people on our side plus our client’s side and the participating company’s side.  Dashboards may have 10-100 participating companies at any given time for various clients. - Social Selling – to focus on one of the most effective ways salespeople can generate, nurture, and close sales using modern methods and mediums. - Technical Sales – Microsoft Azure and other services competencies. - Creative Copywriters – for business-based social content Musts: - Fluent in English, German - Other languages a plus - Self Motivator - Idea Generator - Ability to self-manage and ‘manage up' - Ability to complete tasks on time - Creative Thinking - Ability to work in Vienna - Have own equipment computer Starting at €10 per hour; based upon experience. Contact us.

[alinea-partners-blog]

Warning: You’re Losing Money by Not Assessing Your Buyer’s Journey

Yes, if you haven’t bothered to professionally assess your buyer’s journey, you are losing money (maybe lots of it). Care to know why?

You already know that quality of service is one of the most important elements for customer retention. Still, common practice has been to be our own judges of the service quality we offer. The modern online world has changed that drastically, giving the power to the buyer. And, let’s be honest, we don’t tend to be great judges of our own shortcomings–or of our competitive advantages. Now, you might say that you’re not like the rest, that you actually ask your customers how well you are doing. Well, that’s great. It really is. Except that that’s unlikely enough.

The first challenge is that you never get to speak to all those buyers who abandon you before you notice it. Then there are all those customers who don’t want to be bothered with questionnaires or surveys or anything of the sort. That already makes the limited information you might receive from a few customers biased. And even among those customers who care to share, beyond how friendly or fast your personnel and online platforms are, most of them wouldn’t be able to tell you what you’re really doing wrong. Your average customer won’t know that your online sales process is based on the wrong target market assumptions. They can’t assess where you’re losing revenue, how mismatched the solutions you offer are, or the level of clarity of your sales strategies.

An average customer might be able to tell you that they didn’t like the interaction with one of your representatives but few of them will be able to correctly evaluate your overall sales abandonment issues.

The list goes on … issues that our extensive research shows will quickly translate into lost sales:

60% of companies do not close the opportunities they have

66% cannot be found due to problems with their online presence

86% of companies in total are losing due to a variety of sales issues

That’s a lot of money lost right there, and that’s just the surface. If you don’t routinely assess your buyer’s journey, chances are you are part of the above statistics.

But it doesn’t have to be like that.

When mystery shopping started many decades ago, it was mainly used as a measure against petty internal breaches like theft. But those times are long gone. It took no time for businesses to realize its power to effectively evaluate customer service. Long story short, mystery shopping became a multi-billion industry over the years – especially in the B2C market where it is routinely conducted in retail outlets to stay at the top of the game. Why? Simple: feedback is unbiased, professional, based on well-defined criteria and a proven methodology. Guided by experts who help them tweak and optimize their sales processes, businesses can continue to focus on creating outstanding products and services.

We at Alinea Partners decided to take those good old principles and create one of the most comprehensive, reliable, and professional Sales Journey Assessments for today’s B2B sellers. Having analyzed 500+ sales journeys to date worldwide, we provide a scientific, in-depth analysis of your entire sales journey, identifying strengths and weaknesses in 160+ different areas. We can locate all the major gaps, pain points and areas of excellence for you and deliver effective recommendations for improvement. For certain customers, we even offer a Sales Journey Assessment Subscription, your uniquely constructed guide for identifying the areas of abandonment within your buyer’s journey and one through which your sales growth can be constantly fueled.

Stop losing. Start assessing.

Visit us to learn more about our best in class Sales Journey Assessment, Demand Generation Engines, and Revenue Boosting Services.

[alinea-partners-blog]

Using Microsoft Teams can be a challenge? How do you use it? Do you want share your experience? Just comment below. I just started using Teams and I feel very comfortable with it. There’re a lot of features and apps that can be added to your channels. Today I was trying out Planner, Notes, Twitter, Zendesk, among others. Plug and play is a real feature here! Working in a team is based on trust and I really liked the fact that in Teams there’s no a really ownership, each member of the team can modify and contribute.