thevoipsolutions-blog
VOIP - IP PBX - Solution
lision TechnoLab, is an India based Telecommunication and VoIP solution provider company.
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A call center solution is one of the best tools used to enhance customer satisfaction. It has many amazing features that improve the customer experience. In this article, we will talk about one of the useful features available in an advanced call center software, namely, Survey.
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Call center software comes with many features, but not all. Thus, it is necessary to choose a call center solution with the best features. Read about the importance of predictive dialer.
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When you get the VICIDial solution, you also receive a code of it. If you have a VICIDial expert, you can install it with the help of your team members for free. However, if you do not have any technical help in your access, you can take the help of companies like Elision Technologies Pvt. Ltd to do the needful.
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FCR is an important KPI. Learn about FCR and the top tips to increase First Call Resolution ratio in your call center.
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Whether you use a call center solution that supports all different modes of communication or you use a call center software that supports only voice calls, in any case, this solution is the best for two main operations any business need:
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Agents of call centers are as important as customers. Read to learn how agent mood and satisfaction affects customer experience and satisfaction.
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Elision has been in the industry for more than 12 years. The company had started with the name, “Online VoIP Solutions” (OVS). Later founders of the company registered it under the name, “Elision Technolab LLP”.
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It's important to choose a reliable call center solution India. The Indian call centers need to choose a vendor of call center software wisely. This article guides you in the selection process.
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vTiger is the best CRM solution for any business. This article shares the top 5 benefits of the vTiger CRM system. The customization will make it fit any small, mid and large scaled business. Read facts and major benefits of this open source CRM system.
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Call center solution is a very useful tool for any business. It can be used to generate new leads and nurture existing leads to assure the growth of the business. All different industry verticals can enjoy many business benefits by using the call center solution.
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Omnichannel strategy and solution can help in multiple ways. Learn about it in detail and know how you can take benefit of it to empower your business.
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Call center software is indeed a powerful tool. There are many companies that have started using this solution to boost their calling campaigns and operations. However, there are many people that think this solution is useful only for big call centers, multinational companies, etc. However, this is not true.
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Call center software solutions usually offer a wide range of features which are enough to satisfy the need of different organizations, call centers, and companies.
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There are hundreds of Asterisk development service providers, including, companies and independent freelancers. This makes the process of finding the best Asterisk development service provider tougher. To simplify this process, I have the recommendation to use the Asterisk development service of Elision Technolab LLP.
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Unified communication and omnichannel communication solutions are widely used words in the business world. Know both of them closely to leverage its benefits for your business.
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Call center must be client-centric. This article shares the top 4 habits of call centers that focus on customer satisfaction
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Call centers can enjoy the benefits of seamless working by integrating call center software and CRM solution. See how call center CRM integration is advantageous for the call center.
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