takingflightfromgroundzero

[takingflightfromgroundzero]

Entry #10

Wrapping up an unforgettable Co-op journey at Air Transat! It's with a mix of excitement and nostalgia that I'm writing this blog post today, marking the conclusion of my incredible co-op term at Air Transat. These past few months have been nothing short of amazing, and I can't wait to share my experience with you!

From the moment I stepped into Air Transat's office at Toronto Pearson Airport, I knew I was in for an extraordinary ride. As a co-op student, I wasn't sure what to expect, but I was eager to learn and contribute. Little did I know that this experience would exceed all my expectations and become a stepping stone toward my dream career.

Throughout my time at Air Transat, I had the privilege of working alongside a fantastic team of professionals who were always willing to share their knowledge and expertise. I cannot express how grateful I am for their guidance and mentorship. Every day was an opportunity to learn something new, whether it was about the airline industry, the intricacies of flight operations, or the behind-the-scenes efforts that make each journey memorable for passengers.

One of the most remarkable aspects of my co-op journey was the variety of tasks and projects I was involved in. I had the chance to work on. Each assignment broadened my horizons and helped me understand the diverse aspects of the aviation industry.

But it wasn't all work and no play! Air Transat fostered a vibrant and inclusive company culture, ensuring that every team member had the opportunity to unwind and enjoy themselves. The camaraderie among colleagues made every day enjoyable, and I truly cherish the friendships I've formed during my time here.

As my co-op term comes to an end, I can't help but reflect on the growth and personal development I've experienced. I've become more confident in my abilities, more adaptable in navigating challenging situations, and more passionate about the aviation industry than ever before. The real-world experience I gained during my time at Air Transat is invaluable, and I'm eager to bring this newfound knowledge to my future endeavors.

As I say goodbye to my co-op term at Air Transat, I carry with me a treasure trove of memories and an eagerness to embrace the next chapter in my journey. While I may not know what the future holds, I am confident that the skills and experiences I've gained here will open doors to exciting opportunities.

To everyone at Air Transat, thank you for making this experience unforgettable. I'm optimistic about the possibility of returning to work with such an exceptional team. Until then, I'll hold on to the memories and knowledge gained during this co-op adventure.

[takingflightfromgroundzero]

Entry #9

THIS FLIGHT IS AN ALLY ! Being able to see what goes on at boarding and at pre-flight briefings. It was so crazy, way too many people in a small space, and apparently everyone's boss's boss were there so it was pretty funny; I was just really happy to be there.

Me being my Capricorn self, had notes of all flights outbound that night - not gates though, which will change. After me along my fellow Seneca students were let through security and Judith - our supervisor - brought us around to look at some of the gates that had our upcoming flights.

We first visited this one flight to LGW that has this Prideful event happening. Everyone knew everyone and I was so scared and overwhelmed, BUT I tried to just watch everybody. We got starbucks and while everyone else chatted, I saw that they have a lego store,,, at the gates,, and like a million luxury brands what is happening.... Again, overwhelmed but I could live here :)

While Mike - the gate lead - filled out his little forms, I bothered him and asked if I can do anything, which he let me read off and do some PA scripts. I've done closing announcements while working retail but this was so much longer, and more interesting.

I stood by the sidelines while I watched the on-boarding process at the gate and it was so much fun. It went by very fast, which went just crazy: hello, passport, boarding pass, checking things, returning things, wonderful, bye. It was a rush for maybe 20 minutes? Unless I'm crazy? It felt like 5 minutes but it was a lot of people too. So I don't really know anymore.

After this rush of an experience, we moved onto a couple different flights and sat in to watch the flight attendants and flight crew have their pre-flight briefings. We got to see the plane, before boarding - it was empty, I can't even imagine it full :D - had little walkthroughs, some sit downs, maybe a look see. I have never ever seen a plane, empty and tidy, and just about ready to receive many MANY people.

I can't wait to be able to work as a flight attendant, KIND OF SCARED? But mostly very excited, everything has been surreal.

[takingflightfromgroundzero]

Entry #8

EXCITED FOR MY NEXT SHIFT!! Checked in with my co-op teacher and supervisor to discuss my progress and journey at Air Transat. I was thrilled to hear that they were planning on getting us involved in a gate event!

Being a co-op student at Air Transat has been an amazing experience so far. From the moment I stepped into this dynamic and fast-paced environment, I knew I was in for a thrilling ride. As part of the ground operations team, I've learned the ins and outs of airport procedures, baggage handling, and passenger services. Each day brings something new, and I can confidently say that this opportunity has helped shape my career aspirations in the aviation industry.

Now, the prospect of being involved in a gate event has taken my excitement to a whole new level! This means I'll get a chance to be part of the team responsible for ensuring a smooth boarding process for passengers. From coordinating the flight's departure, assisting passengers with any inquiries, to working closely with flight attendants and pilots, it's an opportunity that I'll cherish.

The thought of engaging with travelers and witnessing the excitement and anticipation on their faces as they embark on their journeys is something that truly excites me. Being on the front lines of providing exceptional customer service and contributing to the safe and efficient operation of a flight is an honor. I feel a great sense of responsibility and pride in representing Air Transat during this gate event.

As the date of the event approaches, I find myself eager to absorb more knowledge and polish my skills. I've been revisiting the training materials and having discussions with my co-workers to learn from their experiences. The passion and dedication of the Air Transat team have motivated me to strive for excellence in every task I undertake.

Fingers crossed that it's a successful and memorable experience for both the passengers and the team.

[takingflightfromgroundzero]

Entry #7

Let me tell you about my daily routine: typically I work from 3pm until 9pm, so I would have a meal and get ready work at around 12pm then leave at 1pm to try to get to the airport at 2pm, but 2:30 is the latest.

When it's 3pm, I set my things down behind the counters and I take out my notebook: to note down all the flights that will be outbound during the time that I work. Once I have familiarized with that day's flights, I quickly brief with the team lead to see if there is anything that I would need to take note of, then I would hit the floor and there I go into the crowd.

Until 5pm - which is right before the rush, I would stand in a open visible spot for anyone who is confused to come up to get directions. Every once in a while, I would go into the kiosk area to help those that may seem confused or have a larger-than-most travel groups.

When it's 5pm, it starts to get busy. This is also the time that Air Transat takes over the Sunwing counters, check-in kiosk machines, and baggage drop-off kiosk machines. Typically I would either head over towards the new kiosks with everyone else, or other times, I would be told to stay at the entrance of the lines "filter out". They are quite strict, especially when it is overwhelmingly busy, about not just letting everyone into the lines for the counters, because they are limited in counter spaces as well as the time that it takes to get through the line. They prefer for the counters to deal mostly with families with babies, elderlies who need assistance, international passports which may need visa validations, and Eco Flex/Club Classes. We are to recommend most passengers to use the kiosk machines, I always like to add that there are agents there that can help you and that it will definitely be faster than the counter lines so that hopefully it can take some stress off for them.

Until 7pm - which is when it would start to fade out, I would just try to stand around for anyone who needs help, but mentally I am getting ready to be done for the day. It is also at this point that you can be a little more lenient when it comes to allowing people to "fast forward".

When it's 9pm, I let the team lead know that I am done for the day and I get a milkshake before I leave :)

[takingflightfromgroundzero]

Entry #6

MOM I'M ON TV! I got featured in a YouTuber's review of his flight with Air Transat to Lisbon.

Recently, a coworker of mine talked about how he enjoyed searching for "Air Transat" reviews on Twitter, Youtube, Tiktok etc., and that he has stumbled upon a review by a YouTuber on Air Transat and recognized that it was me that helped check him in. Surprised that I had finally rose to fame, I watched the video during my break.

I was happy to learn that the YouTuber had rated the entirety of his experience a 7 out of 10, and my service - specifically just the check-in portion of his experience - a 10 out of 10. WHICH IS HIGH PRAISE CONSIDERING THIS IS THE INTERNET. Feel free to check it out for yourselves, and please don't make fun of me: I called a boarding pass tucked into the passport a "sandwich".

Besides that, I have been familiarized in a routine: standing around to help navigate people, helping with kiosk check-ins to relief stress on the passengers' side, and of course, getting yelled out for trying to help those that really didn't come here to talk or listen to you. I love it.

As crazy as it may get, during the peak hours of flights, I try my best to put on a smile, to greet every passenger with the same enthusiasm, and to help anyone that comes up to me for directions.

I'm glad to see that there was someone (along video proof) has found my customer service to be a great help to them.

[takingflightfromgroundzero]

Entry #5

There's something comforting about familiarity, isn't there? Over time, the airport has become a place where I feel at home. I know the layout, the nooks and crannies, and I can navigate its labyrinthine corridors with ease. This familiarity brings a sense of confidence, allowing me to assist passengers more efficiently and effectively.

Speaking to passengers, there's no greater satisfaction than being able to help and make their journey smoother. Providing guidance, answering their questions, and going the extra mile to ensure their needs are met is what truly makes this job fulfilling. It warms my heart when a customer expresses gratitude for the assistance received. Knowing that I've made a positive impact on their travel experience is incredibly rewarding.

But it's not just the passengers who appreciate our efforts. The bond we forge with our co-workers is equally important. In the airport environment, teamwork and collaboration are essential. I've been fortunate to work alongside some amazing individuals who share a passion for customer service. We support each other, share our knowledge, and lend a helping hand whenever needed. These connections not only make the workday more enjoyable but also create a supportive and harmonious work environment.

It's this camaraderie that fuels our motivation and helps us overcome challenges together. Whether it's a hectic day with long queues or a moment when we have to deal with difficult situations, knowing that we have the support of our co-workers makes all the difference. We lift each other up, provide encouragement, and celebrate our victories as a team.

In the midst of the bustling airport, where people come and go, it's the connections we build with our customers and co-workers that make each day special. I cherish the opportunity to interact with diverse individuals, to learn from their stories, and to make their journey a little brighter.

As the summer travel season unfolds, I look forward to continuing this journey of familiarity, helpfulness, and building connections. It is through these interactions that I find fulfillment and joy in my role at the airport.

[takingflightfromgroundzero]

Entry #4

GETTING STUDIOUS! In reality, I'm just forgetful and bad at reading military time. Very helpful to have it written down so that you can easily find what flight it is the passenger is referring to.

Sometimes, I'm confused. I often receive different variations of what passengers call their destinations, for example, Paris! Some just France? CDG if you're real silly...

Sometimes, they're confused. They could be asking about a whole different destination, understand all the flights you are working on, and clarify by asking who they are flying with.

Most times, they're early. Way. Too. Early. So check-ins for a flight only starts 4 hours prior to it taking off. If they have 30mins to an hour, typically they're not too angry. I'd like to suggest to just grab a bite, walkaround, or just find places to sit.

Some guy asked if he could bring through security the bottled milk he had bought while waiting because he liked it so much. Loved that for him, what a cutie. I ensured him that he can most likely find more once he got pass security.

Other times. they get a little anxious and impatient. "Totally understand it, you want to drop your bags off and get to your gate as quickly as possible. But check-in only begins 4 hours prior to take-off, and it's only 3:30pm. And your flight leaves at 10:45pm? Well then check-in would start at 6:45pm, which is 3 hours from now." Why you got here this early is beyond me, you should've gone out and come back but "I ensure you that you will have no problems with the human traffic jam of getting checked in and passing security because you will be the first."

Try to be nice; if they don't play nice, just smile and nod. Nothing I can do...

[takingflightfromgroundzero]

Entry #3

Work has been exciting still, but more of the same lately. I can appreciate the comfort of familiarity, knowing where most things are and how things are done. It brings a sense of ease to my daily routine.

Every so often, my day is brightened by encounters with friendly travelers, especially furry ones. Their playful and affectionate nature brings a smile to my face and reminds me to find joy in the simplest of things. However, not all travelers are as friendly. Nonetheless, I make an effort to work with them, understanding that everyone has their own reasons and experiences that shape their behavior.

Recently, I had the opportunity to drop off and pick up a friend for her trip. My knowledge of the area and how to navigate it came in handy, allowing me to explore the surroundings either before or after work. The entire experience went smoothly, exceeding expectations and leaving me with a sense of satisfaction. It's always a wonderful feeling when everything falls into place seamlessly.

Although I would love to learn more about this job and expand my horizons, for now, I find solace in the comfort and familiarity it provides. Each new shift brings anticipation and the opportunity to further refine my skills. I eagerly look forward to the challenges and adventures that lie ahead.

[takingflightfromgroundzero]

Entry #2

LOOK AT MY TINY SLUSHY WITH AN UNREASONABLY SIZED STRAW!

My anxious personality always gets to the airport 2 hours early and would go straight to Terminal 3 and to the counters, way before anyone else gets there. So I soon realized I can walk around and explore a bit, preciously an hour to do so because I still like to be early.

I have looked around both terminals, for places to shop (which is quite limited), places to eat (I only eat at 7/11), and places to sit and charge my phone (very important to have both).

Work this week hasn't been too different, mostly everything is familiar. Greeting at the front of the line (gatekeeping the counters), helping with bag tags at kiosks (cutting my fingers on paper), and giving general directions and help (I don't even know my way around).

I did notice that I need to up my game when it comes to explaining why we ask economy class passengers to use the kiosk instead of waiting in line. I personally would rather use a machine than to talk to the person at the counters, but sure, I am introverted and more tech savvy than the vast majority of the population (I did build a whole PC, no big deal). While I was "gatekeeping" the lines to the counters, I would always start with asking which airline the passenger is flying with, where they're flying to, then what seat class they're in. Unless they are travelling with certain passports that would need a visa, have special needs, or travelling with club class and/or options plus, we are to send them to the kiosks to check-in and to drop off baggage. Honest to God, it is way faster at the machines than at the counters solely because waiting in line takes longer than tapping at the machine. Nonetheless, some passengers refuse to use the kiosks, they get offended even. I would ask my typical questions, then let them know they can use the kiosk which is much faster, and they get all defensive and would say "but I already checked in online", which realistically makes no sense because aren't you in the line to check-in,,, ANYWAYS then I would explain that all we ask is that they scan their passports, print out bag tags and boarding passes, then simply drop off baggage. EVEN STILL they want to stay in the line, which at this point you just have to let it be.

You win some, you lose some, I fear.

[takingflightfromgroundzero]

Entry #1

I LOVE THE AIRPORT! It might be a silly thing to say, but there is something so exciting about people travelling; either you're overwhelmed and have no clue what to do or you've flown many times and know exactly where to go: I love you both, because you make things interesting for me.

I love seeing people bring their dogs with them to fly, either big boys that are working hard or little puppies that are just happy to be there. If I wasn't allergic to most animals (ones with fur (which is basically all of them)), I would be petting their fluffy faces all day long and get no work done.

I love chatting people up, some love to converse, others not so much. Getting asked questions solely because you're wearing a uniform has become a norm, so I try to be informative yet friendly when conversing with them before sending them off elsewhere.

Seeing elderlies being very excited for their trip, telling me all about the drive they took to get here, thanking me profusely for helping them check in at the kiosk even though I was really just doing the bare minimum. Most passengers are less talkative and stick to themselves, but I like to believe that every group has at least one sociable person I can communicate with and further help them all find whatever it is they need.

Although I would now consider myself a Native English speaker, I had moved from Hong Kong to Toronto and was to pick up English as the primary language during the ages of 8 to 12(?), I learned best how to communicate with those who may not be the most comfortable speaking English. It is most important in vocabulary and speed of delivery; use short sentences with the most basic words you can think of and add pauses between. For example: one thing I always ask when somebody looks confused and lost at the airport is "Which airline are you travelling with today?" so that I can help them find the counters they are looking for, but if they respond with that they don't speak the best English, I would instead ask "What airline,,, are you flying with today?" so that they would helpfully understand that I am asking about the airline that they are with, the key words being "airline" and "flying with" which most people are able to understand and answer to. Obviously there are special cases where they may still not understand my question and unable to answer, so I would simply say "Can I see your ticket?" which then they would show me their phones or printed copies of their tickets, and I would be able to point them to the direction of their needs. Using body language (almost like charades) is also a very important tool to communicate: to point to directions, discuss personal belongings, as well as to communicate what they need to do.

I try my best to keep a smile on my face, to be cheerful and helpful because seeing passengers leave with a smile on their face and waving goodbye to me is the best feeling in the world.