#zopim live chat

[sam601-love]

Issues in Online Consumer Verifications

Recent Issues and Practices on Digital Marketing

1)

The present stature of digital evolution is in a dynamic framework with constant evolution and upgrades. According to Bodle (2013), the role and influence of anonymity can also be assessed along the ethical periphery. His argument presents that the anonymity along the networked digital communication is an obligatory framework inclining across other absolute power assessing along the informational privacy and free nature of presentation. This presents the aspect of the genuineness along the new consumer in the online portal remains unknown, as the new user comes along the online website with very little information about addresses and phone numbers. The advantage of being anonymous gives the confidence to heist a scam as in ordering cash on delivery purchases along the fake address which will turn out to be a significant loss for the company. 

In the recent Christmas, Australia post got targeted of such online scams in regards of the presenting as the delivery issue and targeting the consumer of the organisation asking out for addresses, personal and financial information and in alleged payments (Dailymail.co.uk, 2019). Such scams are very easy to conduct along the anonymity of the internet and more consumer being unknown of harsh reality of internet scams fall easy prey to such crimes. The aspect of putting in fake numbers or information makes it impossible to contact the relevant consumer. So it is safer to take all the required steps to avoid such small detailed requests and order and conduct a full security check before dispatching any on cash purchase orders with the full verification of the consumer buying it. It is significant for the companies to be aware of such fraudulent activities as well as keep their consumer aware of such event occurrence and explain the procedure they can follow in different situations.

The aspect of addressing these issues can be along with the installation of the services or peripheral software’s that places an automatic call with the order placement. It can also include the verification code SMS so that to verify consumer authenticity. 

Consumer Loyalty Stands on Thin Thread of Trust

2)

Zakaria et al. (2014) put on the advocacy that there is the commitment when there is a rational and influential connection in a certain relationship where some authors have believed that there is no loyalty among the consumer as the regards of the emotional prospect and only repetition of the transaction is not enough prospect for maintaining the loyalty of the consumer. Consumer loyalty is a very significant aspect of the firms positioning. In the modern aspect of consumer awareness is enhanced and the consumers are harder to understand and have less time which makes the prospect of marketing harder and inefficient as the framework of showing contents or sending offers are irrelevant to the consumer resulting in the ultimate failure. Digital marketing also plays to the strength of some companies. According to research, Apple had been the topmost company to maintain high consumer loyalty but with the aspect of digital marketing Amazon beat the company with an impressive aspect of 93% consumer engagement extent. The strategies like 0.16 cent marketing, different intimidating program offers from Amazon prime, etc. have assessed the consumer loyalty along the business at an extensive level (Zopim, 2020). 

In the context of the online stores are mostly unaware of the needs and requirements of the consumer or may not think it is necessary at all to understand the needs of the consumer which may cost the store to several loose consumers. Despite shopping along the physical market, in the world of digital market the consumer and businesses don’t physically connect this does make so much aspect of trust-building framework not to be present. Along the aspect of building trust along the online media might need different strategies and a significant amount of patience as it can take its sheer time to show effectively. The aspect of earning along consumer loyalty can be done through the excellent services and engagement to the consumers like the strategic viewpoint of Amazon. With the aspect of displaying the address, answering the calls, incorporating the consumer engagement options like live chatting and conference session along the strategies to the digital marketing can be an assistive tool for inclining in gaining the significant consumer loyalty. Consumer loyalty and satisfaction can be seen as a hard prospect to gain but it just seems like that way. The key to achieving it is just looking it as the primary ending prospect and doing the best that keeps the consumer satisfied. This just needs a sheer commitment to hard work which gives the rewards that are work sacrificing. 

Emergence in Social Commerce and shops: Facebook, Instagram, Tik-Tok, etc.

3)

Digital marketing has evolved along with new trends of efficiency and consumer targeting. Along the framework of developing the electronic commerce portfolio and enhancing use of social media, it was bound that these two platforms combining would create a significant platform (Star, 2019). On March 19, 2019, Instagram walked along a tremendous option of checkout on its platform which presented a new option for the consumer for accessibility to different product portfolios. In this framework of the media, consumer can now surf the social media and buy the product in a convenient aspect, i.e. while surfing the Instagram if there is anything we found to be interesting and attractive we can most significantly buy that product without even leaving the app. The portfolio of Instagram checkout provides the digital marketing new grounds to expand and elaborate. 

It presents that the social media platforms are a very innate part of digital marketing; the aspect like Instagram has shown that such platforms are the golden prospect for the marketing basis (Shirisha, 2018). The aspect of visual commerce is enhancing as in the prospect of more consumer being aligned in the product purchase as they find in their feeds while surfing such social Media. According to the report from Instagram which after the initiation of the checkout service portfolio the number of one billion users i.e. 90% are along the inclination framework towards the shopping aspect with numerous visiting along this profile in a constant basis.

With the aspect of evolving aspect of the social media as the different platforms of the people is to bound in incrementing in the larger numbers and also new entrant may not have the established channel as the previously established social media giants but the consumer expects to be able in looking and purchasing of the product from the aspect of the social media (Bateman, 2015). A short video app Tik-Tok also has inclined along the prospect of social commerce with the creation of allowance with users in the additional connection to the e-commerce site. The framework of the business looks along the enhancing periphery of the social site commercial portfolio to create extensive relationships with the influencers to extend the reach, connection and image of the respective brands and products. The portfolio of incrementing aspect of social commerce has popular along the younger consumer who lookout for innovative, attractive and easy paths to choose and shop in the online periphery as also younger consumer are more skilled with such digital usages and becomes a convenient way for them to purchase with little effort. 

[casperlawrence]

Best WHMCS Themes

When the WHMCS integration gets done, the step is you need to select the best WHMCS themes for your WordPress website. WHMCS comes with amazing, trendy, and multi-purpose WHMCS themes that allow you to create the trendiest websites.

1. WHMCS One Step Checkout Order Form

This is one of the best Webhosting WordPress WHMCS themes to boost the checkout process of your WHMCS store.

The WHMCS One Step Checkout Order Form has a fully responsive layout, supports multiple businesses, and is fast and UI/UX friendly.

Features of WHMCS One Step Checkout Oder Form theme are :

Allows you to set the country-based payment gateways.

Allows using attractive Payment Gateway icons from WHMCS admin.

Comes with an inbuilt GeoIP Currency Changer.

Also, has a mini cart for mobile devices.

Detailed Order Summary. Let your customers check their order, edit it, stats the product or plan they bought, and displays the promo code used during the checkout process.

Allows your clients to configure their products as per their choice.

Provides detailed information about products, so that your clients can make the right selection.

2. HostX WHMCS Theme

HostX is another all-in-one and the best WHMCS theme that comes with 21+ prebuilt pages. This theme is mostly preferred by web-hosting providers, SSL certificate providers, VPN service providers, Domain service providers, VoIP service providers, and IPTV service providers.

Using the HostX WHMCS theme eliminates the use of WordPress because HostX is the best Webhosting WordPress WHMCS theme has its inbuilt options to manage SEO part. For example:

Page Manager: An easy drag and drop feature to customize your page as per your wants.

SEO Manager: This makes the task of updating Meta tags, OG tags, or any crucial SEO elements easy. All Social Media and SEO activities can be managed in one place.

Top Menu: Allows to create new or edit, enable, disable and delete the existing main menu.

Dynamic Testimonial: This allows selecting particular reviews to display on a specific page.

Live Timer On Offer: This makes creating limited-time offers for clients easy. WHMCS Template Admin page enables to manage offer timers, colors, and much more.

Live Chat: enable Live chat in the client area. Set Live Chat, Tawk Id, Zopim Id, and Custom Id to provide support to your visitors.

That means, you really don’t need WordPress when you have a HostX theme. 

Features of HostX web hosting WHMCS theme are:

Comes with an inbuilt WHMCS code

Supports multiple languages

100% responsive

W3C validated

Highly customizable

Optimized for SEO & Speed

Provides Mega Menu

GDPR compliance

Supports RTL

Provides Live Chat option

Provides Live timer on Offer

Helps with Dynamic testimonials

3. ClientX WHMCS Theme

We cannot skip the ClientX WHMCS client area template in the list of best WHMCS themes as is a highly flexible theme. Its features are:

Provides attractive home page

Menu style comes with side and top navigation

Provides unique invoicing WHMCS templates

Supports new dashboard layouts

An Amazing Child Theme For WHMCS: TwentyX WHMCS Theme

The TwentyX WHMCS theme comes with features like:

Highly responsive pages and WHMCS templates. It allows you and your customers to seamlessly navigate the website from any device.

Doesn’t require Licence verification and makes your work hassle-free.

Changes are always saved

Provides flat and modern designs

Works ultra-fast and easy on WHMCS 

Supports multi-languages

Don’t wait long and just contact the custom WHMCS development services provider. You can opt for any of these best WHMCS themes of your choice and get started with the work.

Benefits of Best WHMCS Themes

WHMCS themes are user-friendly and highly customizable.

WHMCS theme manages the billing process automatically.

WHMCS themes provide allow you to provide customer support to your clients.

WHMCS themes provide a wide range of integration support.

[csdataabase]

Zopim Customer Service

If you are looking for zopim customer service, simply check out our links below : 1. Live chat software for your website | Zendesk https://www.zendesk.com/service/messaging/live-chat/ Zendesk messaging gives you access to real-time or ongoing support. Add live chat to your website or mobile app and start talking to customers in minutes. 2. Contact us |…

[themepluginpro]

Download All in One Support Button + Callback Request. WhatsApp, Messenger, Telegram, LiveChat and more... on Codecanyon

Description All in One Support Button + Callback Request. WhatsApp, Messenger, Telegram, LiveChat and more... :

Download All in One Support Button + Callback Request. WhatsApp, Messenger, Telegram, LiveChat and more.... The theme releases on Wednesday 18th July 2018 By The author Areama on Codecanyon. It’s uses with callback request,click to call,contact button,contact us,Facebook Messenger,intercom,live chat,skype,smartsupp,tawkto,telegram,viber,whatsapp,zalo,zendesk. Item Title: All in One Support Button + Callback Request. WhatsApp, Messenger, Telegram, LiveChat and more... Category: wordpress/widgets Price: $19 Author: Areama Published Date: Wednesday 18th July 2018 07:07:37 PM More Info / DownloadDemo

All in One Support Button displays on every page of your site and provide as many contact methods as you want.

You can choose what of contact methods will be displayed on desktop and mobile versions of your site separately. Also that way you can set one link for desktop version and another for mobile.

Facebook Customer Chat, WhatsApp, Tawk.to live chat, Intercom, Zendesk chat, Call Me Back, Crisp, VK chat, Skype, Slack, Viber, Telegram, Email, Smartsupp, LiveChat, LiveHelper Chat and more social communication support channels all in one message module!

Requirements

WordPress 3.7.x or above

Features

Button customization – customize button position, color, size, icon, label. All the settings can be set separately for mobile and desktop version of widget

Menu customization – customize menu size, menu background, menu icons style, text color, etc… All the settings can be set separately for mobile and desktop version of widget

Menu items – choose items you whant, add/edit/remove menu items

Menu items visibility – choose what items will be displayed on desktop and mobile devices separately

Custom javascript handler – you can write custom JavaScript item hadler to integrate widget with live-chat widgets, run Google Analytics code, etc…

Live chat integrations – you can use this functionality to integrate with one or few live chats such as FaceBook Customer Chat, Tawk.to, Zendesk chat etc… (please see full list below)

Customize prompt messages – add/edit/remove prompt messages

Callback request – customer can easily request a call-back to his/her phone number

Email – when visitor request a callback you will receive an email

Twilio integration – you can use Twilio integration to receive SMS when visitor request a callback

Telegram chatbot – you can create and integrate Telegram chatbot to receive Telegram message when visitor request a callback

Onesignal integration – you can use Onesignal integration to receive Web Push Notifications when visitor request a callback

Callback requests in admin panel – you can manage all callback requests in admin panel (please see screenshots)

Google reCaptcha V3 integration – prevent bots to send call-back request via invisible Google reCaptcha V3 (please see screenshots)

Countdown timer – display countdown timer when customer request a call-back

Theme color – customize button color (please see screenshots)

Hashtag commands – you can use simple link with hashtag href to send some commands (open menu, close menu, open call back popup etc…) to widget. Please see documentation for details.

Shortcodes – you can use shortcodes on any of your site pages to display contact buttons (please see screenshots)

Export/import settings – science version 1.5.0 you can easily export all plugin data to file. This tool allows you to migrate to newer version without data loss.

This plugin can be integrated with following live chat widgets:

Facebook customer chat

Tawk.to

Skype web control

Crisp

Intercom

Zendesk chat or Zopim

Zalo

VK Community messages

Live Helper Chat

Smartsupp

LiveChat (livechatinc.com)

This list will be extended…

Changelog

##[1.9.7] - 2020-09-30 ### Added - CSS classes for button shortcut action ### Fixes - Import process issues - Zendesk integration chat:unreadMessages issue ##[1.9.6] - 2020-09-18 ### Fixes - WPML support ##[1.9.5] - 2020-09-18 ### Added - WPML support ##[1.9.3] - 2020-08-12 ### Fixed - Facebook customer chat ##[1.9.2] - 2020-07-31 ### Fixed - Import/export settings ##[1.9.1] - 2020-07-28 ### Fixed - Tawk.to fixes ##[1.9.0] - 2020-07-18 ### Fixed - Tawk.to auto-open bug fix - Facebook customer chat icon fix - Zendesk fix ##[1.8.9] - 2020-06-25 ### Fixed - Callback requests table action issue - Prompt issue ##[1.8.8] - 2020-06-16 ### Added - CSRF validation - Stored XSS fix ##[1.8.7] - 2020-06-12 ### Added - Option to disable jQuery initialization ### Fixed - Installation initial config values ##[1.8.6] - 2020-06-11 ### Fixed - Removed wp_enqueue_editor function ##[1.8.5] - 2020-06-01 ### Added - Hamburger icon ### Fixed - Facebook customer chat javascript file ID conflict ##[1.8.4] - 2020-05-21 ### Added - Button icon size option - Button appearing animation option - Menu sidebar style - Menu popup animation - Menu sidebar animation - Menu items animation - Plugin core updated ##[1.8.3] - 2020-05-19 ### Added - Deactivation plugin for current domain - PhpLive integration - Paldesk integration ##[1.8.2] - 2020-05-15 ### Fixed - Small issues ##[1.8.1] - 2020-05-11 ### Added - Output filtration - Server config values validation ##[1.8.0] - 2020-05-06 ### Added - Option to choose who can access callback list ### Fixed - Security improvements ##[1.7.9] - 2020-04-09 ### Fixed - Skype integration - FreshChat integration ##[1.7.8] - 2020-02-07 ### Fixed - Tawk.to appearance issue ##[1.7.7] - 2020-01-29 ### Added - FreshChat integration ##[1.7.6] - 2020-01-20 ### Fixed - Zoho SalesIQ chat integration fix ##[1.7.5] - 2020-01-14 ### Added - Zoho SalesIQ chat integration ##[1.7.4] - 2019-12-18 ### Fixed - Name validation unicode languages ##[1.7.3] - 2019-12-15 ### Fixed - Name validation unicode languages ##[1.7.2] - 2019-12-13 ### Added - Name field validation options - Email field to callback form - Email field to callback requests table - Updated translations ### Fixed - Email subject translation ##[1.7.1] - 2019-12-04 ### Fixed - Activation issue ##[1.7.0] - 2019-11-30 ### Fixed - Fixed JivoSite issue ##[1.6.9] - 2019-11-22 ### Fixed - Fixed Tawk.to issue ##[1.6.8] - 2019-09-30 ### Fixed - Fixed JivoSite issue ##[1.6.7] - 2019-09-25 ### Fixed - HTML code in GDRP Title ##[1.6.6] - 2019-09-03 ### Added - Tidio Integration - Jivosite integration - Added comments functionality to callback requests - Updated translation template - Updated Russian translation - Added Google Analytics integration ### Fixed - Callback requests admin table mobile view ##[1.6.4] - 2019-08-05 ### Fixed - LiveZilla integration ##[1.6.3] - 2019-07-31 ### Added - Name and referer fileds to email notification - Name and referer fileds to webpush notification - Name and referer fileds to sms notification - Name and referer fileds to telegram notification - Export callback requests to CSV file - Delay initialization - Disable initialization - Open menu after timeout automatically ##[1.6.2] - 2019-06-01 ### Fixed - Crisp integration issue - Callback customer name field ##[1.6.1] - 2019-05-27 ### Added - Custom popup item type - allows to open popup with text/html content by clicking menu item - Name field to callback form - Activation functionality ##[1.5.9] - 2019-05-01 ### Added - Background and color option for shortcode ### Fixed - Exporting data issue on some PHP versions - Button and menu z-index - Modal conflict with SimpleModal - Safari item editing/adding ##[1.5.8] - 2019-04-29 ### Added - GDPR checkbox ##[1.5.7] - 2019-04-25 ### Added - WooCommerce StoreFront theme integration to mobile footer - New Menu style - icons without background - 1-click auto update - LiveZilla integration - StoreFront theme compliant - now you can add "contact-us" button to storefront mobile footer ### Fixed - LiveChat Pro integration issue - Update issue - Generate css after import ##[1.5.5] - 2019-04-08 ### Added - LiveChat Pro integration - Close callback popup timeout - Menu items subtitles - Option to display menu item for all users or registred users or unregistred users only - FontAwesome icons support ### Fixed - Performance improved

Please visit our site to view full changelog. More Info / DownloadDemo #Support #Button #Callback #Request #WhatsApp #Messenger #Telegram #LiveChat

[erinwatts5]

Inilah Rekomendasi Layanan Livechat untuk Situs Agen Togel

Situs agen online sudah biasa menggunakan layanan livechat. Tapi bagi sebagian, layanan yang mereka gunakan biasanya livechat inc.

Padahal, diluar itu masih banyak layanan chat online yang lebih baik daripada aplikasi livechat inc. Apa-apa saja rekomendasi layanan livechat yang bisa membantu agen togel meningkatkan omsetnya?

Sebelum membahas kesana, ada baiknya kita melihat kembali betapa perlu adaptasi terhadap perkembangan zaman. Untuk meningkatkan peluang bertambahnya member baru, maka situs agen togel harus mempercepat dan memperbaiki pelayanan mereka.

Keuntungan menggunakan livechat bagi agen togel

Berbagai keuntungan bisa di dapatkan apabila memberikan kecepatan dalam pelayanan serta fasilitas customer service yang baik. Selain mempermudah pendaftaran member yang masih gaptek, layanan livechat juga berguna sebagai sarana komunikasi penyelesaian masalah seputar situs yang lebih cepat dan akurat.

Menggunakan layanan live chat untuk mengakomodir pelayanan staff melalui website agen online Anda sangatlah baik. Layaknya sebuah media atau alat untuk berkomunikasi dengan member, setiap pengelola agen togel online bisa dengan lebih mudah dalam melayani setiap pertanyaan atau komplain yang masuk melalui live chat.

Jadi, tidak ada alasan untuk tidak menggunakan live chat.

Tapi banyak layanan livechat yang mahal dan berbayar dengan keterbatasan dalam pengelolaan. Seperti layanan dari zopim yang membatasi agen yang online,dsb.

Mari kita lihat apa-apa saja rekomendasi kita untuk agen togel online.

1. Live Chat by Formilla

Kelebihan formilla:

Tampilan interface yang mempermudah admin dalam mengelola chat

Bagi para member juga lebih mudah mengakses chat di situs agen yang dipasangkan

Tersedia layanan gratis

Versi premium cukup dengan membayar 11.99 USD/bulan

Untuk menggunakan versi gratis, Anda perlu daftar terlebih dahulu ke situsnya yang beralamat di formilla.com.

2. WhatsApp Chat by Click to Chat

Kalau Anda memasang nomor whatsapp di situs, maka tentu setiap member  wajib membuka situs dari hp untuk bisa chat dengan anda.

Itu pun, member wajib menyimpan nomor Anda, kemudian melakukan beberapa konfigurasi dan membuka aplikasi whatsapp di hpnya untuk bisa terhubung.

Ada solusi praktis dari click to chat yang membuat para member lebih mudah terhubung via whatsapp dengan Anda.

Aplikasi yang bernama Click to Chat ini sebenarnya sebuah plugin yang memang berfungsi untuk menghubungkan member dengan whatsapp yang Anda daftarkan dahulu secara cepat.

Tapi, tidak hanya itu saja, aplikasi ini juga menawarkan berbagai fitur lain seperti analisa jumlah pengunjung, serta fitur menarik lainnya.

Kesimpulan

Aplikasi livechat sudah tidak mungkin terpisah dari layanan agen togel online. Fitur ini sangat essensial bagi pengelola togel online karena selain berfungsi sebagai fitur untuk menarik minat pemain, juga sebagai saran komunikasi yang paling bagus.

So, bagi para pengelola togel jangan lupa memasang fitur livechat di situsnya ya.

[sourabhdubey007]

Top 8 Live Chat Plugins for WordPress

Let’s know about top 8 live chat plugins for WordPress. Adding live chat functionality to the website does make it sense? Yes, because getting personal to customers or audiences is more beneficial. It definitely helps to figure out easily the requirement of a customer. Trying to add lot personal chats to a website ends to a healthier conversion rate. This live chat plugin support has a significant impact for a website and reduces the cart abonnement. A positive live chat is very important for both the parties.

Here, are some of the list of live chat plugins for WordPress with features which helps to make online sales. A poor performance of live chat may reduce or fail to approach of customers. So, based on the pros and cons we likely to provide the list of perfect live chats.

  Top 8 Live Chat Plugins for WordPress:

LiveChat:

LiveChat is the industry leader in live chat software plugin for WordPress. It’s very easy to set up and install. LiveChat also offers beautifully designed live chat support apps that you and your agents can use on your laptops, tablets, and mobile devices. Means easy to chat with customers while on the go, without login to WordPress dashboard. It’s possible to add survey forms before and after a live chat session, to evaluate how a support team is doing. During when off-hours (closed timings), users can also conveniently send a support ticket directly from live chat.

For instance, you can engage customers directly (instead of waiting for them to contact a business). By making the first step towards a conversation, and increases how likelihood that the customer is going to walk out with a positive experience.

You can customize the chat window.

You get to control all conversations from a single dashboard – even if you have LiveChat set on more than one site.

Each customer interaction is marked with colorful circles which indicates how long a user has been waiting (this allows to react faster).

Can get full history of the previous chats.

It offers a 14-day free trial for every new user, but can get an exclusive 30-day extension if sign up to LiveChat.

 https://www.livechatinc.com/?utm_expid=.-k_SOUpiSRGOXw1cNB7EEg.0&utm_referrer=https%3A%2F%2Fwww.google.com%2F

Olark:

Olark is a well-known live chat plugin for WordPress. It’s easy to use, and adding Olark to a WordPress site is simple by doing is copy and paste a code snippet into your WordPress sidebar widget or in theme. If rather not work with code, then there is a free Olark live chat plugin which makes setup even easier. Olark combined with other services such as Salesforce, Zendesk, Highrise and many more. There are third-party mobile apps which allows to connect with Olark chat from any iOS or Android device to chat with customers on the go.

Easy to track chat frequency, operator responsiveness, and customer satisfaction.

There’s CRM Integration – with Salesforce, Highrise, Nutshell, and many more CRMs.

Possible to hide and show the chat box, automatically send direct messages, and assign chats to specific departments.

Can group your operators by team, like a sales team and support team.

Can search through the chat history and detailed transcripts of the talks.

See what visitors have in their shopping carts to give more informed answers and close sales faster.

White label feature to remove Olark’s branding.

https://www.olark.com/

Zendesk Chat:

Zendesk Chat is one of the most popular live chat plugin for WordPress and it is easy to install. Zopim’s chat boxes are most stylish with beautiful, customizable layouts and themes. To interact with website visitor messages, simply have to access the external Zopim dashboard. It can access chats on the go, by installing it to a dedicated Android or iPhone app, too. The dashboard is packed with vital metrics to review chat performances, track chat history, and to know about visitors in real-time. A free subscription with Zendesk Chat allows one chat agent to handle unlimited chats, though restricted to one at a time. This live chat plugin may well suffice to a small business.

Upgrading to premium will unlocks cool additional features like chat triggers helps to specify certain conditions for the chat box to auto-launch, such as if a visitor is stuck on a page for more than a minute.

https://www.zopim.com/?aref=NzQzMjE1:1XVfb2:mK1xTEO5vXydxDc0GzM7UyF-Ct0

Drift:

Drift is a conversational marketing platform that combines the power of live chat plugin for WordPress site with an automated chat bot to save time and increase conversions. It comes with some of the features which helps to convert more website visitors into sales leads. Drift combines with all popular CRM and email marketing services. It offer several features like Drift bot, anonymous visitor intelligence, account based marketing, scheduling for meetings, and many more. It is more suitable for large size businesses.

Drift Key Features:

Chat available via web dashboard or local mobile apps

Arranges the design of the chat box

Gather information from visitors through conversational live chat, as an alternative to a traditional lead generation form.

Creates automatic sales

Website visitors can book meetings via chat

Interacting facility via Chatbot

https://www.drift.com/

Intercom:

Intercom is a flexible tool to live chat plugins for WordPress. It helps to capture more leads, engage users, and boost conversions. It offers messaging services with live chat widgets that you can automate with your own flows, add Chatbots, and engage customers. It is not just a live chat support software. It can be used as an on boarding tool, support assistant, lead generation tool, marketing automation, and user-engagement software. If you are just looking for a live chat software, then you may not be able to utilize Intercom’s full potential. On the other hand, if you want your live chat support software to do all these tasks, then you’ll love Intercom. It is easy to use and also merges with google analytics, CRM software, slack, email marketing services etc.

https://www.intercom.com/

WP Live Chat Support: 

It is the only live chat plugin on this list that’s truly a native WordPress plugin. This is the plugin not only just connect to a service, but responsible for everything actually happens on WordPress site. So if that’s what you want, give this one a look. Using this can also choose to still able to chat from your WordPress dashboard, by won’t be adding any burden to your WordPress site’s server.

WP Live Chat Support Key Features

Native WordPress plugin

Chat from inside your WordPress dashboard

There is a possibility to use hosted server or keep things on your own server

Unlimited agents

Initiate chats with visitors

Message “sneak peek” feature

Agents can edit messages

File uploads

Reports and analytics

Chat ratings/feedback surveys

https://www.3cx.com/wp-live-chat/

Tidio Live Chat:

It is another live chat plugin with a generous free version. In terms of free live chat plugins, I’d rank Tidio one of the top live chat plugin for WordPress. Beyond that, it’s got a great modern style for both the frontend and backend, and it also has a super simple setup process. So all around, there’s a lot to like about this tool.

 Key Features:

Extraordinary design for both dashboard and chat box

Chat is available for the web dashboard or mobile apps

Customize the chat box colors

Canned responses

Chatbot functionality

Integrate Facebook Messenger chats in the same spot

Visitor tagging

Analytics

Conversation ratings and feedback

Chaport:

If anyone looking for a free live chat support software for WordPress, then checkout Chaport, which is one of the best plugin for WordPress. Chaport offers a free forever plan with unlimited chats, history, notifications, unlimited registered operators, and at the same time up to 5 operators online. This software covers all the basic requirements of a live chat. It has live chat support applications for mobile devices, beautiful multilingual chat widgets, reporting and analytics, third-party integrations through Zapier.

In Chaport, paid plans gives access to more number of features like typing insights, visitor notes, saved replies, file sending and auto-invitations etc.

Pricing: It offers a free plan and a Pro plan starting from $9.80 per agent / month

The post Top 8 Live Chat Plugins for WordPress appeared first on The Coding Bus.

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[prevajconsultants]

Zendesk Live Chat (formerly Zopim) for Prestashop (Prestashop)

Description

Place our beautiful, customizable module “Zendesk Live Chat (formerly Zopim) for Prestashop” with chat widget on your store, and start having genuine conversations with visitors in seconds. Just like in a real shop, Zendesk live chat lets you talk to visitors on your website.

Did you know that 83% of consumers need some kind of customer support when making an online purchase? And 45% of customers abandon an online transaction if their questions or concerns are not addressed quickly. This module helps you engage, satisfy and delight every visitor on your website, giving them a memorable experience they will never forget, and the module will help you increase the number of sales. You can manage multiple conversations through the online Dashboard. Real-time customer engagement made simple. Live chat is a faster and more personal way for you to engage your customers.

With this module, users get best customer service and response time. With “Zendesk Live Chat (formerly Zopim) for Prestashop”, visitors to your store will be able to chat directly with you through the widget. Customers can chat with Merchants from any device using our mobile optimized chat widget.

You can select many colors with dashboard to change color style ideal for the overall design of your store.

Online: Chat Window and Offline: Offline Form.

Online: Chat Badge.

Online: Chat Button and Offline: Chat Button.

                Module’s live demo

Features

Configuration – Zendesk widget id.

Added Zendesk Dashboard with iframe in configure of module.

HTML5 markup: scrubbed clean of bulk and infused with semantic power.

CSS3 galore: progressively enhanced styles reward modern browsers while staying lean.

Fully responsive 100%.

Compatible with Prestashop 1.7 / 1.6 / 1.5

Compatiblility(IE8+, Firefox, Opera, Safari,Chrome).

Multi-language ready.

Support Multi-Store.

Mobile compatible.

User Guide Documentation.

Technical Support.

Support

This plugin is supported. All you need to do is contact the developer through the Webtet e-mail or Webtet profile page.

Follow Me

from CodeCanyon new items https://ift.tt/2sawyw8 via IFTTT https://goo.gl/zxKHwc

[siyacarla]

Top 10 Extensions For Magento Stores to Boost Performance And Sales

One of those platforms is Magento and the proof that this platform is in fact that good is the fact that many beginners who want to open their own ecommerce store use it, but on the other hand, this platform is also used by big companies such as Samsung.

One of the reasons why Magento is so popular is that it gives its users a lot of extensions they can use to improve their overall performance and make more money. Today, we will mention the 10 best extensions that can help your ecommerce store.

1) Trashcan

A lot of people unintentionally delete some products in their store. When you have thousands of products, it can be difficult to upload all the details and sometimes these products get deleted because of the default settings.

This extension adds a recycle bin to your admin interface where you will be able to browse deleted products and restore them to your store whenever you want quickly and easily.

2) Image Zoom

The more your are able to bring customers closer to your products, the more you will be able sell. In this case, I mean this literally, as image zoom allows the customers browsing your online store to zoom into your products and look at them better. Sometimes, this could be the difference between someone buying or not.

3) Social Network Integration

Any store needs social media to promote its brand and attract new potential customers. However, through social media, you can also boost direct sales. With these social network integrations, you will be able to make the most out of each customer engagement and boost your sales.

4) Smart Checkout

Long checkouts are sale killers. Additionally, a lot of people today browse online stores through mobile devices and people are simply used to having smarter checkouts. All of the complex steps will be streamlined and done for customers automatically.

5) CreareSEO

Although Magento is SEO optimized and it allows you to improve your performance, there is always room for more. This extension gives you valuable tools that can help you find duplicate content, remove unwanted pages and optimize your SEO much better so that people can find your store and possibly buy something.

6) Blog extension - aheadWorks

Adding a blog to your store can allow you to increase traffic and build a greater audience that can later result in more sales. This is what all businesses do on a regular basis and, if you want to be able to do this, you should use this blog extension.

7) Zopim Chat

A lot of people are used to being able to talk to someone about products before they decide whether or not they should buy something. In many cases, people also have a couple of questions they would like answered and this is what live chat allows you to do. When help people learn about your products and you point them in the right direction, you will be able to increase sales.

8) Banner Slider

Banners drive traffic that can boost sales. The Banner Slider Extension will provide a brand new banner on top of the page featuring a slideshow. In this banner slideshow, you will be able to add 6 images. By including appealing and relevant products, customers might get interested in them and browse them.

9) Daily Deals

The amount of buyers can increase drastically through flash sales and this is how you can exponentially grow your sales. This extension lets you showcase special products for a certain day, offer deals, and notify people about the next 24 hours. These kinds of deals can give great results with potential customers.

10) Amasty Full Page Cache

Website speed is a very important factor in ecommerce. If a potential customer lands on your store and it takes him or her too long to open a page, chances are that the person will leave and never come back again. Caching is one of the best ways to speed up your store and, with this plugin, you will get a full-page cache. With better experience, the chances of making sales are greater as well.

These are our top 10 extensions for Magento stores. Which are your favorites? If you have experienced great results with other extensions that can benefit Magento site owners then feel free to share with us so that we can list them.

Finoit Technologies is a renowned mobile app development company providing web application development services, IoT application development solutions & services and iOS/iPhone app development services. We have developed over 450 mobile apps, and have assisted many solopreneurs in their journey of startups by functioning as a tech partner and rolling out their product ideas.

[gnecmedia]

Binge on large-end profits with the best-in-class website development company in Noida

website development company have seen a significant change in recent years. However, most organizations prefer having a dynamic website and WP because of the large-end plug-ins and features that has swept the entire corporate world off the world. However, most businesses are continuing with static websites and have earned big stacks of revenues with static websites. Today we are going discuss some fantabulous services that come only with static websites that will blow up the rumours we might have regarding the static website

 Sensational Traits:

Eccentric     Communities: Building     communities on the websites, like DISQUS(Worldwide blog hosting services     for websites), Intense debate(Blog Commenting System), Live Fyre (helps     brands, companies and its employees to have a real-time conversation) and     FB comments that are easy and making effective and goal-centric comments     assure better ranking that enhances professionalism quotient to your     website.

  A-grade     Contact Forms: Build top-notch contact forms     without the use of back-end coding like FormKeep ( Saves data from online     forms without the need of a server), FormStack( Advanced online form     builder & data collections tool for registrations, surveys, payments,     leads, etc to increase productivity factor), WuFoo( Online form builder     with cloud storage DB), ZOHO( web-based virtual office suite containing     spreadsheets, presentations, database, CRM, Project Management etc)

   Go     live: Live chats can be exclusively     made possible with OLARK( Real-time monitoring, Awesome API, clean leads,     large-end revenue generation), Zopim( Web-based live chat exclusively for     small-scale and large-scale enterprises with triggered chats and chat     analytics to serve you better), or SnapEngage( Enterprise-oriented life     software for business that can take part in large-scale business     conversions, reduce response times and attain large-end customer     satisfaction)

 4.      Simplistic E-commerce: Some unique e-commerce business can suitably run on static websites with SNIPCART( allows the simple e-kart solution to turn any website into a fully-workable e-commerce venture, or PayPal( The infamous American supports online money transfers and serves as an electronic alternative to checks and traditional payment options etc. 

  5.      Full-end Search: Search option is an inevitable way to increase the dwell time of the visitor on a larger spectrum that can be well-established with SwifType(Cloud-based search platform to create fantabulous search experiences, or TAPIRGO( An eminent search engine for your eminent clients), etc

 Keeping in mind of the innate capabilities of static website, it is important to state that we are the best website development company in Delhi which has the innate capability to nurture businesses to the fullest and provide you with a dearth of happiness to all.

original content source Here : https://gnecmedia.blogspot.com/2020/08/normal-0-false-false-false-en-us-x-none_24.html

[mariemary1]

Tiny Tips for Delivering Out-of-This-World Customer Support on Social Media

If you’re serious about building a remarkable brand on social media, we believe that a core component of your strategy needs to be engagement.

Engagement with fans.

Engagement with your audience.

And engagement with your customers.

One of the primary components to engagement is customer support, working with your team to answer questions and serve customers on social.

We’ll give you a toolbox filled to the brim with ideas, tips, and tools that you can put into practice today. With this knowledge, you can be on the crest of the wave of social media support and make a meaningful impression on your customers.

Let’s dive in.

Why social media customer support is so important

Why does social media engagement matter?

Why should you make it a priority to reply to everyone on social media?

Your customers long to be close to you on social media. They want to engage directly with you to get help, to get questions answered, and to participate in conversations. A Forrester study claimed that four out of every five consumers use social media to engage with brands.

So why is social media customer care so important? Well, first and foremost, it’s because your customers are turning to social media to get in touch with you.

And today’s top brands know that engagement is key to winning trust and love on social media. All you really have to do is show up. Simply by responding, you set yourself apart from the competition. Eighty-eight percent of brands don’t respond to messages that need a reply. Really! You can be among that elite 12 percent; this is a competitive advantage sitting at your fingertips.

Not only that, but there seems to be a disconnect between brands and customers. For instance, 80% of brands are under the impression that they are doing social media customer service exceptionally well. Only 8% of their customers agree.

Yikes.

There are worlds of opportunity here!

Tip #1: Choose the right social media customer support tools

There are a ton of great social media support tools out there, whether it’s an all-in-one solution or a product tailor-made for social media.

For us at Buffer, we use a combination of Help Scout to manage our email support, and we use Buffer Reply to manage all our conversations on social media. Reply incorporates all messages from Twitter, Facebook, and Instagram, and we are able to work together in a single team inbox to help our customers.

A look at our customer support setup with Buffer Reply

In fact, the whole Buffer company spent one day last week answering questions in our inboxes. I’d never seen so many faces in the inbox at one time!

Beyond Help Scout and Reply, we’ve also come across a handful of other tools that are useful for social media support, in case you want to shop around.

For multichannel support — this would be things like email, phone, live chat, social media, and knowledge bases — there are tools like:

Zendesk

Freshdesk

Desk

Groove

And for social customer care, we’ve mentioned Buffer Reply, and there’s also social tools within products like Spark Central and Sprout Social.

For live chat, we’ve heard great things about

Intercom

Zendesk chat (formerly Zopim)

Drift

Oh and while we’re on the topic of tools, I’d love to add a couple of my favorite productivity hacks. I spend my days answering tweets and messages from the Buffer audience — I may have been in touch with some of you who are listening even — so these tools make a big difference for me.

You can use Text Expander to create shortcuts for messages that you type over and over

CloudApp is amazing for quickly making screenshots, GIFs and screencasts that you can share with customers, and

Statuspage.io lets you easily share your app’s status with your customers whenever there’s downtime.

Sample of CloudApp screenshots

Tip #2: Convey empathy in your replies

In person, we naturally display empathy and active listening through gestures, facial expressions, and through our general energy. So how do we convey this online without that face-to-face interaction?

Well, the very best way we’ve found is to: Demonstrate active listening.

In person, we communicate “active listening” with body language such as leaning closer, nodding our heads, having an open posture, or making steady eye contact.

When we can’t use body language on social media, we have to use words instead. Fortunately, the same phrases that show empathy face-to-face can also be used to show support when we’re typing on social media.

A few of our favorite phrases at Buffer are:

“Wow! That must be so …”

“I understand how you feel …”

“It sounds like…”

“I’ve felt that way too.”

“I can sense that you’re feeling…”

“Let me see if I understand correctly…”

“What I hear you saying is…”

Beyond the words, there are also a few things you can add to really take communication to the next level. A few of our favorites are:

Lean forward while typing.

Be honest, and use simple phrases like “I hear you” and “I’m sorry”

Use people’s first names.

Add a personal touch by including your first name as a signoff.

Re-read your message out loud before you hit send.

And don’t forget to say “thank you” whenever you can.

Tip #3: Words to avoid saying to customers.

1. Actually

One of the big ones is “actually.”

You might be wondering, What’s the problem with “actually”?

It’s a subtle one, but what we’ve found is that it almost doesn’t matter how good the news is. If it comes after “actually,” we feel like we were somehow wrong about something.

Consider these two sentences:

Actually, you can do this under “Settings.”

Sure thing, you can do this under “Settings!”

Do those feel any different to you?

We don’t ever want customers to feel stupid, or wrong, or corrected. The word “actually” can imply some of these feelings. Our team’s writing and speaking gets so much brighter when we lose the “actuallys”

2. But

Again, consider these two sentences:

I really appreciate you writing in, but unfortunately we don’t have this feature available.

I really appreciate you writing in! Unfortunately, we don’t have this feature available.

The word “but” renders whatever you said right before it to be completely obsolete. What we try to do instead is to substitute the word “but” for an exclamation point or semi-colon.

  Tip #4: Respond fast with a Slack integration

We’ve found Slack to be most useful as a customer support tool when your social media response volume is low or if you filter the types of messages you send into Slack. With tools like Buffer Reply or Help Scout or Groove or Intercom, you can integrate them right into Slack so that you’re alerted whenever a new conversations happen.

If your team spends a lot of time in Slack anyway, these notifications can let you know when something timely needs addressed on social media or in the inbox.

When first building a support team, start by funneling notifications right into the General channel, where most of the day-to-day chatter happens. This is a great starting place because it makes sure you see each message from your customers. And it allows you to jump onto urgent issues at the same speed you can reply to a message from a teammate.

As the volume of notifications increases, it’s important to set up a dedicated channel for these notifications — otherwise you’ll likely find yourself swimming in Slack notifications. You can set up a #notifications channel in Slack to funnel them all through. Just remember to keep an eye on it throughout the day.

Note: you can set up a Do Not Disturb schedule where Slack won’t notify you between specific hours. This is great for when you might want to mute notifications after business hours.

Tip #5: Choose the right customer support metrics

One of the best ways to provide an exceptional support experience is to understand what’s working in your current process and where you might have room to improve.

Of course, this raises the question:

How do you measure the performance of your support on social media?

1. Contact volume by channel

What you’re trying to find out here is how many customer requests, issues and problems are you replying to on each channel in a given reporting period?

This total volume by channel can tell you a couple of things, like how big the workload is and how many people you need on the team to make sure you’re keeping customers happy.

You can also see how things change over time, which will help you discover trends in the popularity of certain support channels as well as the time of day when you get the most social media conversations.

2. Resolution rate

This one is pretty straightforward to calculate: Out of all the support requests you receive, how many did your team resolve?

Knowing this number will help you see how effective your support is, not just how fast.

3. Time to first reply & time to resolution

It does help to know how fast you’re responding on social media.You can look at the time to the first reply. This measures how long, on average, does it take the team to reply to a support request.

Another way to look at speed is to look at the time to resolution. What you’re looking for here is the answer to how long it takes to resolve an issue for a customer — starting from the moment they first reach out to the final, conclusive answer.

  How to say hello to us

We would all love to say hello to you on social media – especially Twitter!

Heather-Mae on Twitter

Dave on Twitter

Thanks for listening! Feel free to connect with our team at Buffer on Twitter, Buffer on Facebook, our Podcast homepage, or with the hashtag #bufferpodcast.

Enjoy the show? It’d mean the world to us if you’d be up for giving us a rating and review on iTunes!

—

About The Science of Social Media podcast

The Science of Social Media is your weekly sandbox for social media stories, insights, experimentation, and inspiration. Every Monday (and sometimes more) we share the most cutting-edge social media marketing tactics from brands and influencers in every industry. If you’re a social media team of one, business owner, marketer, or someone simply interested in social media marketing, you’re sure to find something useful in each and every episode.  It’s our hope that you’ll join our 27,000+ weekly iTunes listeners and rock your social media channels as a result!

The Science of Social Media is proudly made by the Buffer team. Feel free to get in touch with us for any thoughts, ideas, or feedback.

Thank Tiny Tips for Delivering Out-of-This-World Customer Support on Social Media for first publishing this post.

[sheilalmartinia]

12 Best Live Chat Software for Small Business Compared (2019)

Did you know that more than 67% of users on eCommerce websites abandon their shopping carts without checking out? Customers want their questions to be answered instantly, and any uncertainty with their purchase can result in losing a sale.

Using a live chat support software helps you instantly answer user questions and convert them into paying customers. In this article, we will share our pick of the best live chat software for your small businesses. These live chat services work perfectly with any WordPress site.

Why Add Live Chat Support to Your Website?

According to eConsultancy, live chat has the highest satisfaction levels of any customer service channel at 73%, compared to 61% for email and 44% for phone.

It is a no brainer that live chat has such a significant impact on online sales and marketing. It allows customers to get instant answers without leaving your website. A positive live chat experience can effectively help customers make the buying decision.

Adding live chat support can definitely reduce cart abandonment, increase sales, and boost conversions. But a lot of it depends on the live chat software that you use.

A poor live chat support experience can have an adverse impact. You can lose sales, customers may leave with a bad impression of your brand, you may end up paying too much for the service, or fail to utilize the live chat app due to technical skills.

Basically, you want to find an affordable live chat service, that is easy to use, works with WordPress, and comes with all the features to help you make more sales.

That being said, let’s take a look at our expert pick of the best live chat software that you can use to grow your business.

1. LiveChat

LiveChat is the industry leader in live chat software. It’s very easy to set up and install with their free LiveChat plugin for WordPress.

LiveChat also offers beautifully designed live chat support apps that you and your agents can use on your laptops, tablets, and mobile devices. That means you can chat with customers while on the go, without having to login to your WordPress dashboard.

You can add survey forms before and after a live chat session, so you can evaluate how your support team is doing. During your off-hours, your users can also conveniently send a support ticket directly from live chat.

LiveChat integrates with dozens of other services like popular CRM software, Google Analytics, Zendesk, all the top email marketing services, and many more. This will save you time since you won’t have to enter customer details manually into your other systems.

Perhaps the best feature of LiveChat is speed. It loads extremely fast, works on all devices, and offers a much better user experience than most other live chat software.

We use LiveChat on our eCommerce websites.

Pricing: LiveChat has different plans for businesses of all sizes. Their starter plan starts from $16 per agent per month billed annually, or $19 for month-to-month. Each plan comes with a 30 day free trial.

Special: WPBeginner users get 30% off the first payment when you use our LiveChat Coupon.

2. Olark

Olark is a popular live chat solution for online businesses. It’s easy to use, and adding Olark to a WordPress site is simple. All you need to do is copy and paste a code snippet into your WordPress sidebar widget or in your child theme.

If you’d rather not work with code, then there is also a free Olark Live Chat plugin which makes setup even easier.

Olark offers integration with other services such as Salesforce, Zendesk, Highrise, etc.

There are third-party mobile apps which allow you to connect to Olark chat from almost any iOS or Android device, so you can chat with customers on the go.

Pricing: Olark offers simpler pricing plan starting from $17 per agent each month. There is a 12% discount if you choose annual billing and 29% discount for two-year billing. They also offer 2-week free live chat support trial.

3. Zendesk Chat

Zendesk is the leading help desk support software provider. They recently acquired an existing company called Zopim to enter the live chat support market and rebranded it as Zendesk Chat.

If you are already using Zendesk, then the best advantage you get is that it already integrates with your existing support software. It also works smoothly with WordPress, Salesforce, and a number of other third-party services.

Zendesk Chat also offers real-time chats, advanced analytics, and AI-powered chat-bots to automate the process when no live agents are available. They have beautiful templates and customization options to create attention-seeking chat widgets.

Pricing: Zendesk Chat offers a limited free live chat support account for 1 concurrent chat session. Their paid plans start from $14 per month per agent.

4. Chaport

If you are looking for a free live chat support software for WordPress, then you may want to checkout Chaport. They offer a free forever plan with unlimited chats, history, notifications, unlimited registered operators, and up to 5 operators online at the same time.

Their software covers all the basic requirements. They have live chat support apps for mobile devices, beautiful multilingual chat widgets, reporting and analytics, third-party integrations through Zapier.

Paid plans give you access to more features like typing insights, visitor notes, saved replies, file sending, auto-invitations, and more.

Pricing: They offer a free plan and a Pro plan starting from $9.80 per agent / month.

5. SnapEngage

SnapEngage offers live chat service to businesses of all sizes. It is a bit expensive than some other live chat companies on the list but offers some unique features and add-ons to justify the cost.

They offer integrations with popular CRM software, call back request, automated chat invitations, and customizable chat widgets to match your site.

SnapEngage also offers a SMS to Chat feature as an add-on service to their live chat software, so your visitors can directly communicate with your support team via text. Their OmniChannel chat solution allows you to help customers across different channels like Facebook, Twitter, SMS, WeChat, Zalo, and more.

Pricing: Their essentials plan starts from $16 per user / month, with minimum 3 users and it is billed annually with 7-day free trial.

6. Intercom

Intercom is a flexible tool that helps you capture leads, engage users, and boost conversions. It offers messaging services with live chat widgets that you can automate with your own flows, add chatbots, and engage customers.

It is not just a live chat support software. It can be used as an onboarding tool, support assistant, lead generation tool, marketing automation, and user-engagement software.

If you are just looking for a live chat software, then you may not be able to utilize Intercom’s full potential. On the other hand, if you want your live chat support software to do all these tasks, then you’ll love Intercom.

It is easy to use, integrates with Google Analytics, CRM software, Slack, email marketing services, and more.

Pricing: Their essential plan starts from $136 / month, after which pricing is calculated based on your usage and add-ons you purchase.

7. Freshchat

Freshchat is another good live chat support service with awesome features that rival some of the more well-known companies on this list.

Designed to be a conversation and messenger app, it allows you to start real-time chats with customers using agents or AI-powered bots. It also offers customer timeline views, live profiles, in-app campaigns, and customizable bots for automated conversations.

You can connect chats to support tickets on Zendesk or on a slack channel. Your team can use smart plugs, canned responses, labels, private notes, and desktop notifications to be more productive.

Pricing: They offer a free live chat support service plan for up to 10 team members. Their paid plans start from $15 per user per month and are billed yearly.

8. LivePerson

LivePerson is another powerful live chat support software with tons of awesome features to help you engage customers and increase sales.

It allows you to engage your customers via live chat on your website but also through SMS, Facebook Messenger, WhatsApp, and more. You can use chatbots to create automated conversation flows and save customer information in your other third-party apps.

LivePerson is targeted towards medium to large businesses and enterprise level clients.

Pricing: You will have to request a quote to get pricing information based on your needs.

9. Userlike

Userlike is another neat live chat support software that you can use on your WordPress site. It is based in Germany and their servers are hosted in Europe. They offer GDPR compliant services, which makes them a particularly good option for businesses in the European Union.

Their software is beautifully designed offering a better experience not just for your users but also for chat agents. With a clean and clutter-free dashboard, your agents still have all the tools that you would expect from a professional live chat support service.

It offers beautiful chat widgets, chatbots, integrations with all top support, CRM, and email platforms. You also get meaningful analytics reports, which helps you improve performance and overall conversions.

Pricing: They offer free live chat support account for 1 user. Their paid plans start from €29 per month for 3 operators.

10. Smartsupp

Smartsupp is a low-cost live chat support software that allows you to track and record user sessions on your website. This helps you see how potential customers use your website and what’s preventing them from making a purchase.

It also helps you track chat conversations in Google Analytics to see your performance. It works with WordPress, Magento, Shopify, and other popular eCommerce platforms.

Pricing: A basic free-forever plan and their paid plans start from $8 per month per agent.

11. Pure Chat

If you are looking for a free live chat software, then Pure Chat is another good alternative. It allows you to easily add beautiful live chat widgets to your websites and the free plan allows you to add 3 operators with unlimited chat history.

It comes with mobile apps so that you can stay connected with customers. Your customers can send you email messages when you are offline and pre-chat form helps you collect user information to reach out later.

Pricing: A basic free plan, and their paid plan starts $79 / month billed annually.

12. Drift

Drift is a conversational marketing platform that combines the power of live chat with an automated chat bot to help you save time and increase conversions. It comes with powerful features to help you convert more website visitors into sales leads.

Drift integrates with all popular CRM and email marketing services.

They offer several powerful features including Drift bot, anonymous visitor intelligence, account based marketing, scheduling for meetings, and more.

While it has a lot of powerful features, Drift is not affordable for small businesses.

Pricing: The Standard plan starts at $50 / month billed annually, and it comes with 2 seats. If you want the bot feature, then you will have to upgrade to the Pro plan which starts at $500 / month billed annually, and it comes with 5 seats.

Our Pick: Best Live Chat Software

For small businesses, we recommend LiveChat Inc. They’re the top rated live chat software in our list, and we use them on our business websites. It has all the necessary features for the right price.

If you’re looking for a complete platform and cost is not an issue, then we recommend that you look into Intercom.

If you’re looking to hire live chat agents, but not sure where to start, then we recommend using LTVPlus. We use them to hire affordable 24/7 live chat agents for our eCommerce website.

We hope this article helped you choose the best live chat support software for your WordPress site. You may also want to learn how to enable customer tracking in WooCommerce with Google Analytics.

If you liked this article, then please subscribe to our YouTube Channel for WordPress video tutorials. You can also find us on Twitter and Facebook.

The post 12 Best Live Chat Software for Small Business Compared (2019) appeared first on WPBeginner.

from WPBeginner https://www.wpbeginner.com/showcase/7-best-live-chat-support-software-for-your-wordpress-site/

[codeholder-blog1]

Zendesk Live Chat (formerly Zopim) for Prestashop

New item has been added on CodeHolder.net https://codeholder.net/item/plugins/zendesk-live-chat-formerly-zopim-for-prestashop

Zendesk Live Chat (formerly Zopim) for Prestashop Description Place our beautiful, customizable module “Zendesk Live Chat (formerly Zopim) for Prestashop” with chat widget on your store, and start having genuine conversations with visitors in seconds. Just like in a real shop, Zendesk live chat

[guncelteknolojihaberleri]

Wordpress Online Destek / Live Chat Eklentileri

WordPress sitenize canlı sohbet işlevselliği mi eklemek istiyorsunuz? Eğer WordPress live chat ile sitenizi gezen kullanıcılarla etkileşime geçebilirsiniz. Bugün en iyi WordPress canlı sohbet eklentilerini inceleyeceğiz…

İnternette gezinmek oldukça kişisel bir eylem değil mi? Web sitenize çok sayıda kişi girebilir ve sizde onlarla iletişime geçemediğiniz için dönüşümü kaçırabilirsiniz. Güzel bir başlangıç için WordPress live chat eklentilerini deneyin ve sağlıklı bir dönüşüm oranı yakalayın!

Canlı sohbet, müşteri sorunlarına anında çözüm üretmek için müşteri hizmetleri hizmeti vermenizi sağlar. Daha fazla dönüşüm için gerçek zamanlı yanıt gerekiyor. Bu insanlardaki güven duygusunun artmasına sebep olacaktır. 

En İyi WordPress Online Destek Eklentileri

1. LiveChat

LiveChat , adından da anlaşılacağı gibi, çok kullanışlı bir canlı sohbet çözümü ve herkesin kolayca kullanabileceği bir panelle geliyor. Bu hem web sitesi ziyaretçilerinin / müşterileriniz hem de siz (ajanlarınız) için geçerlidir.

Müşteri tarafında LiveChat, sayfanın altındaki güzel bir sohbet kutusuyla insanları selamlıyor. Bu kutu daima görünürde kalır ve sadece tek bir tıklama ile erişilebilir. Ardından, görüşme bittikten sonra müşterileriniz geri bildirim bırakabilir ve deneyimlerini temsilcinizle değerlendirebilir. Ayrıca, sohbet kutusunun içinde bulunan paylaşım düğmelerini kullanarak sosyal medyada da bir şeyler söyleyebileceklerdir.

Bunlar, LiveChat’in size ve temsilcinize sunduğu harika özelliklerinden bazıları:

Örneğin, müşterileri doğrudan bağlantı kurabilirsiniz (sizinle iletişim kurmasını beklemek yerine). Bir sohbete ilk adımı doğru atarak, müşterinin olumlu bir deneyim ile yür��meye devam etme olasılığını artırıyorsunuz.

Sohbet penceresini özelleştirebilirsiniz.

Tek bir panodan tüm sohbetleri kontrol edersiniz – LiveChat birden fazla siteye ayarlanmış olsa bile.

Her müşteri etkileşimi, kişinin ne kadar beklediğini gösteren renkli dairelerle işaretlenmiştir (bu, daha hızlı tepki vermenizi sağlar).

Önceki sohbetler için geçmişi görebiliyorsunuz.

WordPress live chat eklentisi sitenizi çözümleriyle kolayca entegre etmenizi sağlar.

YÜKLE

2. Olark

Olark tam özellikli bir canlı sohbet çözümüdür. WordPress canlı sohbet eklentileri için ideal bir örnek olmasa da, WordPress web sitenizle kullanışlı bir widget ile kolayca entegre edilebilir.

Temel olarak, doğrudan Olark’tan bir kod parçası alırsınız, böylece istediğiniz yere gömebilirsiniz.

Daha da önemlisi, Olark gerçekten çok fazla özellik sunuyor…

Öncelikle sohbet raporları alırsınız – sohbet sıklığı, operatör yanıt verebilirliği ve müşteri memnuniyetini takip edebilirsiniz.

Salesforce, Highrise, Nutshell ve daha birçok CRM ile CRM Entegrasyonu var.

Sohbet kutusunu gizlemek ve göstermek, mesajları otomatik olarak göndermek ve belirli departmanlara sohbet atamak için kurallar ayarlayabilirsiniz.

Yardım masası entegrasyonu – Groove, Desk.com, Zendesk ve daha fazlası.

Operatörlerinizi bir satış ekibi ve destek ekibi gibi ekip olarak gruplayabilirsiniz.

Sohbet geçmişini ve görüşmelerin ayrıntılı transkriptlerini araştırabilirsiniz.

Daha bilinçli cevaplar vermek ve satışları daha hızlı kapatmak için ziyaretçilerin alışveriş sepetlerinde neler gördüklerini görün.

Her sohbet sohbet kutusu, sitenizdeki kişinin (müşterinizin) etkinliğinin ayrıntılı bir dökümünü alır. Hangi sayfalarda olduklarını ve bu sayfalarda neler yaptığını görebilirsiniz. Ve görüşme bittiğinde, müşteri geri bildirimlerini ve derecelendirmesini bırakabilir. Ama bu sadece buzdağının görünen kısmı, Olark’In gerçekten sunabileceği çok şey var…

Bu müthiş WordPress live chat eklentisi ile ziyaretçilerinizi müşteriye dönüştürebilirsiniz.

YÜKLE

3. Zendesk Chat (Eski adı Zopim Live Chat)

Zendesk Chat, WordPress kullanıcılarına sunulan en popüler canlı sohbet hizmetlerinden biridir. Resmi depodan ücretsiz olarak temin edilebilen özel bir WordPress eklentisi sayesinde kolayca kurulabilir. Zopim’in sohbet kutuları, güzel, özelleştirilebilir düzenler ve temalarla bulabileceğiniz en şıklar arasında.

Ziyaretçi mesajlarına cevap vermek için harici Zopim Panosuna erişin – hareket halindeyken sohbete erişmek istiyorsanız, özel bir Android veya iPhone uygulamasını da yükleyebilirsiniz. Kontrol paneli, sohbet performanslarını incelemenize, sohbet geçmişini izlemenize ve ziyaretçilerinizi gerçek zamanlı olarak öğrenmenize olanak tanıyan önemli metriklerle doludur.

Zendesk Chat ile ücretsiz bir abonelik, bir seferde biriyle sınırlandırılmış olsa da, bir sohbet aracısının sınırsız sohbeti yürütmesine izin verir. Web siteniz küçükse, bu canlı sohbet eklentisi yeterli olabilir.

Ancak, yükseltmek istiyorsanız, premium erişim 11.20 $ / aydan başlıyor. Bu, sohbet tetikleyicileri gibi hoş ek özelliklerin de kilidini açar.

YÜKLE

4. Tidio Live Chat

Tidio Live Chat , en kolay canlı sohbet eklentilerinden biridir ve çalışmaya başlar – sadece eklentiyi etkinleştirin ve kullanmaya hazırsınız. Sohbet kutuları, markanıza uyacak şekilde tamamen renklendirilebilen üç tasarıma sahiptir.

Sohbetler, WordPress gösterge tablonuzdan erişilen bir Tidio Chat sekmesinden ele alınır . Ayrıca, özel bir masaüstü, iOS veya Android uygulaması yükleyerek sohbetleri yönetebilirsiniz.

Herhangi bir nedenle sohbet edemiyorsanız, çevrimdışı mesajlar doğrudan gelen kutunuza gönderilir. Benzer şekilde, bir ziyaretçi sohbetten ayrılırsa, sohbeti e-posta ile devam ettirebilirsiniz.

Tidio’nun ücretsiz sürümü, başka hiçbir kısıtlama olmaksızın bir aracı ve bir sohbeti açmanıza izin verir. Ek aracılar 12 $ / aydan eklenir ve bu da sınırsız eşzamanlı sohbetler ve otomatik mesajlar sağlar. Eğer küçük bir işletmeyseniz bu WordPress live chat eklentisi ile işlerinizi halledebilirsiniz ama büyükseniz premium almanızı tavsiye ederim.

YÜKLE

5. WordPress Live Chat Plugin

Canlı sohbet eklentileriyle aylık ücretler arıyorsanız, WordPress Live Chat Eklentisinden başka bir yere bakmayın. CodeCanyon’dan sadece 18 $’lık uygun bir kerelik ücret karşılığında kullanılabilir.

Sohbetler tamamen WordPress gösterge panosundan işlenir – günün çoğunu günlüğe geçirirseniz idealdir. Sohbet kutuları basit ancak etkilidir, iki renk sizin için özelleştirilebilir.

Herhangi bir zamanda sınırsız sayıda görüşme yapabilir, ayrıca birden fazla operatör aynı sorguya yanıt verebilir. Tüm operatörler çevrimdışıysa, sohbet kutusu bir iletişim formu ile değiştirilir, böylece ziyaretçiler doğrudan sorularını e-postayla gönderebilirler. 

YÜKLE

  Kaynak: https://tecnoloji.com/wordpress-live-chat/

[theokbrowne]

How To Setup A Live Chat On Your Real Estate Website (Takes 2 Minutes!)

  Free Download: How To Find Free Buyer Leads On Facebook!

  Connecting with your leads has never been easier!

Today we’re going to show you exactly how to setup a live chat on your real estate website.

And you can have it up and running in under 5 minutes!

    A live chat option will allow you to answer any questions your prospects may have.

You can start a conversation instantly while a lead is browsing your site.

And this is going to make a huge difference when converting your web traffic to leads.

Here’s how it’s done!

Chat With Leads LIVE

The first thing you’re going to need is a chat tool.

For this setup, we’re going to be using Zendesk Chat, formally known as Zopim.

It’s a really cool platform with some pretty great functionality that you can use for free.

The lite version is what we’ll be demonstrating today and you can upgrade to a larger scale if you need depending on this size of your team.

To get started, enter your name, email, and click TRY CHAT

You’ll then need to go to your inbox to confirm your email so you can start chatting.

After you verify your email, you’ll go into the Zendesk dashboard, answer a few questions about yourself and then you can setup your chat.

Enter your name and tagline – you can use agent, marketer or any working title you prefer – and then you’re ready to get your widget!

There are some simple directions listed on this page.

We’ll be setting up our live chat on a LeadSite.

If you’re a LeadSite user, continue to follow along.

If not, you can still install this chat box by following the instructions provided.

Copy the script above and then head to the backend of your LeadSite.

Under the Apps section, click on Pixels.

Pixels is the place where your retargeting, analytics, and advertising pixels can be added in a matter of seconds!

Once inside, scroll past your Google Analytics, Facebook, and Pinterest sections and turn on “advanced users only”

Don’t worry, you got this.

From there, scroll to the bottom and paste your code into the Wild Card box.

Like this:

Click save

And now let’s check out the results!

The chatbox will live in the lower right corner of your site and will appear on all pages.

So when leads are looking around they’ll always have the option to chat and so will you!

You can also use Zendesk Chat to monitor your chat analytics.

And setup triggers for your live chat.

This will allow you to send automated responses and greetings and even collect lead information.

Check out this video to customize your messages!

  And there you have it!

Instant access to live chat with leads on your website in just two minutes!

Free Download: How To Find Free Buyer Leads On Facebook!

  We’ll have more 2 minute tips coming up!

Let us know when you get this one up on your site!

Want To Test Out LeadSites For Yourself?

CLICK HERE For A Free Demo And Exclusive Bonus!

 The post How To Setup A Live Chat On Your Real Estate Website (Takes 2 Minutes!) appeared first on Easy Agent Pro.

from theokbrowne digest https://www.easyagentpro.com/blog/how-to-setup-a-live-chat-on-your-real-estate-website/

[garynsmith]

How To Setup A Live Chat On Your Real Estate Website (Takes 2 Minutes!)

https://www.youtube.com/embed/IiNJnH7u8Qg

  Free Download: How To Find Free Buyer Leads On Facebook!

  Connecting with your leads has never been easier!

Today we’re going to show you exactly how to setup a live chat on your real estate website.

And you can have it up and running in under 5 minutes!

    A live chat option will allow you to answer any questions your prospects may have.

You can start a conversation instantly while a lead is browsing your site.

And this is going to make a huge difference when converting your web traffic to leads.

Here’s how it’s done!

Chat With Leads LIVE

The first thing you’re going to need is a chat tool.

For this setup, we’re going to be using Zendesk Chat, formally known as Zopim.

It’s a really cool platform with some pretty great functionality that you can use for free.

The lite version is what we’ll be demonstrating today and you can upgrade to a larger scale if you need depending on this size of your team.

To get started, enter your name, email, and click TRY CHAT

You’ll then need to go to your inbox to confirm your email so you can start chatting.

After you verify your email, you’ll go into the Zendesk dashboard, answer a few questions about yourself and then you can setup your chat.

Enter your name and tagline – you can use agent, marketer or any working title you prefer – and then you’re ready to get your widget!

There are some simple directions listed on this page.

We’ll be setting up our live chat on a LeadSite.

If you’re a LeadSite user, continue to follow along.

If not, you can still install this chat box by following the instructions provided.

Copy the script above and then head to the backend of your LeadSite.

Under the Apps section, click on Pixels.

Pixels is the place where your retargeting, analytics, and advertising pixels can be added in a matter of seconds!

Once inside, scroll past your Google Analytics, Facebook, and Pinterest sections and turn on “advanced users only”

Don’t worry, you got this.

From there, scroll to the bottom and paste your code into the Wild Card box.

Like this:

Click save

And now let’s check out the results!

The chatbox will live in the lower right corner of your site and will appear on all pages.

So when leads are looking around they’ll always have the option to chat and so will you!

You can also use Zendesk Chat to monitor your chat analytics.

And setup triggers for your live chat.

This will allow you to send automated responses and greetings and even collect lead information.

Check out this video to customize your messages!

  And there you have it!

Instant access to live chat with leads on your website in just two minutes!

Free Download: How To Find Free Buyer Leads On Facebook!

  We’ll have more 2 minute tips coming up!

Let us know when you get this one up on your site!

Want To Test Out LeadSites For Yourself?

CLICK HERE For A Free Demo And Exclusive Bonus!

 The post How To Setup A Live Chat On Your Real Estate Website (Takes 2 Minutes!) appeared first on Easy Agent Pro.

from Easy Agent Pro http://ift.tt/2hSUKNE via IFTTT

[hoanulinda]

Top 10 giải pháp tối ưu hóa website bán hàng, tăng gấp 3 tỷ lệ chuyển đổi

Tối ưu website là một nhiệm vụ tuyệt đối quan trọng cần làm. Với các bước tối ưu hóa website dưới đây, hi vọng các chủ shop online sẽ có thể áp dụng và khắc phục những điểm yếu trên trang web bán hàng của mình, từ đó cải thiện doanh thu tốt hơn nữa.

Trước khi đầu tư ngân sách làm SEO, hay chạy quảng cáo Google, Faccebook… điều bắt buộc bạn cần làm là tối ưu hóa website bán hàng của mình. Tối ưu website hiểu đơn giản là những thay đổi về giao diện trang web, sao cho cấu trúc trang web thật hoàn hảo và thân thiện với người sử dụng. Chỉ cần truy cập vào website, khách hàng dễ dàng biết được các thông tin như:

Thông tin liên hệ với người bán

Các sản phẩm đang khuyến mãi

Các sản phẩm mới, bán chạy

Các lợi ích sản phẩm hấp dẫn

Các chính sách ưu đãi về mua hàng, vận chuyển, cam kết đổi/trả…

Giá cả sản phẩm thế nào, vận chuyển mất bao lâu

Sản phẩm có uy tín hay không (thông qua các chứng thực)

Website có dễ sử dụng, có giúp họ tìm thấy thông tin ngay lập tức không

…

Khi làm được những điều trên, có nghĩa rằng website của bạn đang được tối ưu rất tốt.

Chỉ khi website được tối ưu, mọi chiến dịch marketing, chạy quảng cáo của chúng ta sau đó mới có ý nghĩa, nếu không bạn sẽ chẳng thể thu được lợi nhuận gì từ sự đầu tư đó cả. Trong bài viết này Bizweb sẽ chỉ ra những điểm mà bạn cần chú ý và tối ưu nếu kinh doanh online thực sự và mong muốn tăng cao doanh số, từ phần doanh thu online bèo bọt mỗi tháng của mình.

Các bước tối ưu hóa website thân thiện người dùng

Cách làm dễ nhất để tối ưu hóa website là chính bản thân bạn hãy đóng vai là 1 khách hàng, sau đó sử dụng trang web của mình, để cảm nhận suy nghĩ của khách hàng và bắt đầu tư đặt ra các câu hỏi:

Với cách thiết lập website như hiện tại, khách hàng có thể tìm được ngay sản phẩm mình cần trong vòng 3 giây không?

Khách hàng có thể tin tưởng và sẵn sàng thanh toán online để đặt hàng hay không?

Nếu câu trả lời là “không” thì chắc chắn việc tối ưu website của bạn đang gặp vấn đề và chúng ta cần làm mới lại nó. Có rất nhiều thứ chúng ta có thể cải thiện để tác động đến tỷ lệ chuyển đổi, nhưng hãy bắt đầu với phần cơ bản nhất: Đó chính là thiết kế website.

Tối ưu giao diện website, tập trung vào sản phẩm

Khi ai đó truy cập vào website bán hàng của bạn, nếu muốn bán được sản phẩm thì chúng ta cần thể hiện rõ ràng những gì chúng ta đang bán. Cũng giống như khi mang rau ra chợ bán vậy thôi. Người thông minh sẽ trải đều các loại rau ra sàn, xịt một chút nước giữ cho rau tươi và nhìn ngon mắt. Khách qua đường nhìn thấy là bị hấp dẫn, chạy đến mua ngay và luôn. Dĩ nhiên, nếu rau để chất đống, hoặc cất kín trong giỏ, nhìn không tươi ngon, khách sẽ không ưng, hoặc không thể nào biết bạn bán những loại rau gì, và như thế chúng ta sẽ mất cơ hội để bán hàng.

Vì thế, cách tốt nhất để khắc phục điều đó là tối ưu hóa giao diện website luôn đẹp và chuyên nghiệp, với ảnh sản phẩm lớn, ảnh chất lượng cao. Thiết kế lộn xộn, rối mắt sẽ chỉ làm khách hàng sao nhãng khỏi những gì bạn muốn họ làm: Cuốn hút >> Xem sản phẩm >> Click mua hàng.

Tối ưu hóa website tập trung vào sản phẩm

Trong một nghiên cứu hành vi người tiêu dùng của Oneupweb, 70.8% khách hàng cho rằng việc hiển thị sản phẩm trên trang chủ là một yếu tố có ảnh hưởng lớn đến hành vi mua hàng của họ. Vì thế khi lựa chọn hình ảnh để đưa lên trang chủ, bạn nên ưu tiên hiển thị các sản phẩm phổ biến nhất mà mình có. Hoặc cũng có thể là sản phẩm bán chạy nhất, sản phẩm khuyến mại lớn.

Nghiên cứu của Oneupweb cũng cho thấy 76.5% những người được khảo sát đều có quan điểm rằng, website cho họ cảm giác tin tưởng, và ảnh hưởng 66.7% hành vi mua hàng của họ.

Nhìn vào website bán hàng trên, bạn có thể thấy giao diện website có khả năng điều hướng đơn giản, dễ sử dụng. Chỉ có một vài danh mục chính trên thanh điều hướng trên cùng và mỗi danh mục mở rộng khi di chuột lên để hiển thị tất cả các tiểu mục có liên quan. Một website tối ưu là website có khả năng giúp khách hàng dễ dàng hơn trong việc kiểm tra nội dung trang web và tìm thấy các sản phẩm mà họ thích một cách nhanh chóng.

Tối ưu website phần mô tả sản phẩm

Thông thường việc chạy quảng cáo mọi người hay điều hướng đến các trang đích: Trang chủ, trang danh mục, hoặc là trang sản phẩm chi tiết. Và dù là trang nào thì việc tối ưu hóa website cho phần này vẫn hết sức quan trọng, bởi mọi dẫn dắt, cố gắng của bạn đều là điều hướng khách hàng vào trang chi tiết để xem sản phẩm. Nếu nội dung quảng cáo thân thiện, có tính thuyết phục cao, thông qua những lợi ích mà bạn đưa ra cho khách hàng, chắc chắn họ sẽ mua hàng. 

Phần này, Bizweb đã có tách riêng thành 1 bài khá chi tiết và cụ thể. Bạn đừng quên tham khảo trong bài viết Cách viết mô tả sản phẩm hấp dẫn khách mua hàng trên website nhé.

Tối ưu phần thông tin liên hệ

Một cách khác để giúp tăng uy tín với khách hàng là hiển thị số điện thoại của bạn nổi bật trên tất cả các trang, tốt nhất là ngay phần đầu trang web. Điều này cho phép mọi người biết bạn không hoạt động mờ ám và họ có thể mua hàng của bạn với sự tin tưởng. Nó cũng tạo cho họ cảm giác rằng nếu có bất kỳ vấn đề gì với sản phẩm hoặc cửa hàng của bạn, chỉ cần một cuộc gọi điện thoại là họ sẽ được giúp đỡ.

Dưới đây là một ví dụ về website được tối ưu phần hiển thị thông tin số điện thoại:

Website hiển thị rõ ràng số điện thoại – Nguồn theme Green Food

Một ví dụ khác về tối ưu hóa hiển thị số điện thoại của website trên theme Mipec

Thông tin liên hệ không chỉ là số điện thoại, mà còn là địa chỉ cửa hàng được chứng thực, sẽ khiến người mua tin tưởng hơn để đặt hàng, thay vì suy nghĩ là một “shop ma”, chỉ dựng lên trang web để lừa đảo.

Thêm nữa, bắt buộc website bán hàng cần cài đặt một phần mềm chat live nào đó, như Zopim chat, Subiz Live chat, Facebook live chat… để khách hàng dễ dàng trò chuyện với bạn khi họ chưa rõ ràng về một thông tin nào đó, hoặc muốn liên hệ đặt hàng. Với các chủ shop đang dùng nền tảng website bán hàng Bizweb, có thể dễ dàng cài đặt miễn phí một ứng dụng chat TẠI ĐÂY.

Tối ưu website là cần có live chat để hỗ trợ khách hàng ngay lập tức

Còn nếu đang sử dụng các nền tảng website bán hàng khác, bạn có thể liên hệ với nhà cung cấp dịch vụ để được hỗ trợ sử dụng

Hiển thị đầy đủ các ưu đãi có lợi cho khách hàng

Bạn có thể nhận thấy những trang thương mại điện tử hàng đầu hiện nay, họ đều hiển thị rất rõ ràng các chính sách/ưu đãi có lợi cho khách mua hàng, chẳng hạn như miễn phí vận chuyển, chính sách hoàn trả linh hoạt… Đó là một cách tuyệt vời để thu hút người mua hàng, cho họ thêm động lực và lý do chính đáng vì sao nên mua hàng từ website của bạn.

Dưới đây là một ví dụ, được lấy từ theme Rossy Store để làm rõ hơn về tối ưu website:

Các chính sách có lợi cho khách hàng cần hiển thị ngay phần đầu trang

Bạn có thấy cách họ đề cập đến miễn phí vận chuyển, chính sách hoàn trả dễ dàng và đảm bảo giá thấp ở trên cùng của trang web cho mọi người thấy? Đó là tất cả các khúc mắc tiềm năng mà họ đã giải quyết để khách hàng có thể mua sắm mà không phải lo lắng về chúng.

Vận chuyển là khúc mắc quan trọng nhất cần giải quyết, bởi vì đây là lý do hàng đầu khiến khách hàng từ bỏ giỏ hàng. Một nghiên cứu của Forrester cho thấy 44% số giỏ hàng bị bỏ vì chi phí vận chuyển cao. Tất nhiên giá cả luôn luôn là một vấn đề và chính sách hoàn trả là một vấn đề lớn đối với các cửa hàng trực tuyến.

Nếu bạn miễn phí vận chuyển, đi kèm một chính sách hoàn trả tuyệt vời, đưa ra một sự đảm bảo giá cả, hay làm bất cứ điều gì khác để có thể giúp khách hàng quyết định mua hàng của bạn. Hãy đảm bảo những nội dung này được hiển thị to, rõ ràng và đầy tự hào ngay trên trang chủ của bạn.

Hãy cố gắng làm cho chúng càng chi tiết càng tốt trong không gian nhỏ. Sẽ tốt hơn nhiều khi nói “Miễn phí vận chuyển với đơn đặt hàng trên 99 USD” thay vì chỉ “Miễn phí vận chuyển*”. Hãy rõ ràng nhất có thể về các chính sách thân thiện với người tiêu dùng của bạn để sự mong đợi được thiết lập đúng ngay từ đầu. Không ai mong muốn mình bị “đánh lừa” bởi chi phí vận chuyển ở phút cuối cùng, chỉ vì đơn hàng của họ không đạt mức tối thiểu giá trị đơn hàng bạn yêu cầu để được hưởng miễn phí đúng không nào.

Tối ưu hóa website rõ ràng phần giá cả và phí vận chuyển

Những thứ mập mờ, không rõ ràng sẽ luôn khiến tâm lý đối phương bị dao động, hoài nghi. Vì sao anh không để giá công khai? Phải chăng anh định lừa bán đắt cho tôi… Khi giá cả không rõ ràng, người mua sẵn sàng out ngay khỏi trang web mà không cần suy nghĩ thêm bất cứ điều gì khác. Bới vậy mới nói, tối ưu hóa website, phần giá cả và phí vận chuyển phải hết sức minh bạch.

Bạn đã biết rằng 44% giỏ hàng bị bỏ vì chi phí vận chuyển cao, nhưng nghiên cứu đó cũng cho thấy 25% đã bị bỏ bởi vì sản phẩm có giá cao hơn dự kiến ​​và 22 % do chi phí vận chuyển đã được liệt kê quá muộn trong quy trình thanh toán. Vì vậy, đầy đủ là 91% giỏ hàng bị bỏ vì lý do liên quan đến giá cả hay vận chuyển.

Tối ưu hóa website là hiển thị chính sách giá rõ ràng minh bạch

Nếu từng đó số liệu không đủ để thuyết phục bạn, trong nghiên cứu người tiêu dùng của Oneupweb đã được đề cập trước đó,  95.5% số người trả lời cho biết giá cả và thông tin vận chuyển là một yếu tố có ảnh hưởng lớn nhất trong việc đưa ra quyết định mua hàng.

Hãy đảm bảo rằng giá cả của sản phẩm được quy định rõ ràng, cho dù là trên trang chủ hay trên trang sản phẩm. Nếu có thể, hãy cố gắng tính toán thuế và phí vận chuyển thêm vào giỏ hàng để khách hàng của bạn biết giá cuối cùng trước khi chúng được chuyển sang trang thanh toán.

Tối ưu website phần đối tác, khách hàng lớn

Chúng ta đã biết 76.5% khách hàng được khảo sát nói rằng trang web trông đáng tin cậy là một yếu tố quan trọng trong việc quyết định mua hàng. Một cách dễ dàng để cải thiện độ tin cậy của bạn là dựa hơi từ một số các tổ chức đáng tin cậy.

Một ví dụ về tối ưu website phần chứng thực những khách hàng lớn của DKT Commerce

Bằng cách liên kết cửa hàng của bạn với các nhóm và các thương hiệu mua sắm tin cậy, một số người sẽ tin tưởng hơn ở bạn. Các nghiên cứu của McAfee và VeriSign cho thấy doanh số bán hàng trực tuyến có thể tăng lên đến 36% khi một trang web bán lẻ hiển thị các chứng nhận uy tín quen thuộc.

Do đó, hãy lấy xác nhận của các nhóm đại diện, chẳng hạn như các đối tác, tổ chức liên kết uy tín,  khách hàng lớn, những chứng thực từ cơ quan thẩm quyền (chẳng hạn như đạt chuẩn Iso, các giải thưởng, vệ sinh an toàn thực phẩm…)… Sau đó hiển thị logo của họ nổi bật trên đầu trang hoặc chân trang web. 

Tối ưu website phần chứng thực: Ý kiến khách hàng

Nếu bạn đã biết rằng tính năng đánh giá sản phẩm có thể cải thiện doanh số bán hàng lên đến 18%, nghiên cứu của Oneupweb cho thấy những lời đánh giá và chứng thực của khách hàng được coi là một yếu tố quan trọng trong việc mua hàng với 40.9% số người được hỏi trả lời. Nhưng tại sao phải lưu giữ lại tất cả những lời tốt đẹp đó cho các trang sản phẩm của bạn?

Bạn có thể lấy một vài đánh giá hay nhất và thêm ngay vào trang chủ của bạn theo hình thức trích dẫn lời chứng thực. Sẽ tốt hơn nếu bạn có được một bức ảnh đi cùng với trích dẫn và tên của khách hàng – việc thấy được những người thực sự đã mua và yêu thích các sản phẩm hoặc dịch vụ sẽ làm tăng uy tín của bạn với khách hàng.

Dưới đây là một ví dụ quen thuộc:

Như bạn thấy, trang web cực kỳ hấp dẫn này sử dụng lời chứng thực trên trang chủ, tất cả với những trích dẫn rất tuyệt, tên khách hàng và hình ảnh.

Trang Giới thiệu cửa hàng

Một cách để tạo sự khác biệt cho cửa hàng của bạn so với các đối thủ cạnh tranh là kể câu chuyện độc đáo của bạn. Cách dễ nhất để làm điều đó là một Giới thiệu cửa hàng mà bạn liên kết đến trên thanh điều hướng của trang web. Nhiều nền tảng thương mại điện tử tích hợp sẵn trang Giới thiệu cửa hàng khiến mọi việc đặc biệt dễ dàng. Nhưng ngay cả khi nền tảng bạn lựa chọn không tích hợp, việc này cũng đáng để nỗ lực.

Dưới đây là một vài chủ cửa hàng hiểu được sức mạnh tuyệt vời của trang Giới thiệu cửa hàng:

Tối ưu hóa websie phần giới thiệu trên website thuyhoalua.com

Bạn có thể thấy rằng cả hai chủ sở hữu đều kể một câu chuyện cá nhân về cách thức và lý do tại sao họ bắt đầu cửa hàng của mình. Điều đó giúp họ ‘gắn kết’ với khách hàng và đem đến cho họ một lý do thú vị để mua hàng từ các cửa hàng này hơn là những cửa hàng khác.

Hãy suy nghĩ về những điều khiến cho câu chuyện thương mại điện tử của bạn độc đáo, đáng yêu, hài hước hay đáng nhớ. Sau đó nói với khách hàng của bạn trên một trang Giới thiệu cửa hàng.

Tối ưu hóa website phần khuyến mại

Một cách khác để lôi kéo khách hàng mua sắm (đặc biệt khách hàng mới) là hiển thị các chương trình khuyến mãi hấp dẫn trên trang chủ. Mọi người đều thích khuyến mãi và khi bạn đưa ra một tỷ lệ % giảm giá nhất định hoặc giảm giá/miễn phí vận chuyển, khách hàng mới sẽ có nhiều khả năng thử mua hàng của bạn. Sau khi trải nghiệm dịch vụ tuyệt vời và các sản phẩm thú vị của bạn, họ sẽ trở lại để mua thêm với giá niêm yết.

Tối ưu website là cần biết quảng bá các chương trình khuyến mãi của mình rõ ràng

Nếu các khuyến mãi được thể hiện trên slide/banner trên trang chủ, hãy đảm bảo rằng bạn đã liên kết đến ảnh slide đó đến danh mục các sản phẩm được giảm giá, hoặc liên kết cụ thể đến một chính sách chi tiết hơn, giúp khách hàng biết chính xác những gì họ có thể được giảm. Nếu cần đến một mã khuyến mãi, hãy hiển thị thật lớn và rõ ràng trong hình ảnh.

Khuyến mãi nên để bắt mắt, và tương phản cao với màu nền, kích thước lớn, nên đưa vào ngày kết thúc khuyến mại, số lượng sản phẩm có khuyến mại… để khách hàng cảm nhận sự gấp rút, và nhanh chóng thôi thúc hành động đặt hàng của họ.

Một cách thể khuyến mãi khác, ngày càng trở nên phổ biến trên các website bán hàng hiện nay là hiển thị các sản phẩm khuyễn mãi trong ngày, ngay dưới thanh điều hướng chính của trang chủ. Điều này giúp bất kể khách hàng nào khi truy cập vào website đều nhìn thấy, và biết được hôm nay shop có giảm giá/tặng quà gì hay không.

Tuy nhiên, cho dù bạn quyết định hiển thị khuyến mãi như thế nào, bản thân việc lựa chọn khuyến mãi là rất quan trọng. Bạn sẽ lựa chọn như thế nào? Hãy bắt đầu với cái gì đó mà bạn biết mình có thể đủ khả năng – chẳng hạn như giảm 20% cho một trong những sản phẩm có lợi nhuận cao hơn của bạn – sau đó thử nghiệm các cách thức khác cho đến khi bạn tìm thấy cái gì đó đạt được lượng truy cập tốt nhất. Khi nhìn vào số liệu phân tích, hãy tập trung vào doanh số bán hàng từ khách hàng mới, vì đó là những người bạn đang thực sự nhắm mục tiêu để cung cấp.

Ngay cả sau khi bạn hài lòng với một mẫu khuyến mại nào đó có khả năng ‘bán hàng’ cao thì bạn cũng đừng nên ung dung và tự tin quá. Bạn cần phải thường xuyên làm mới khuyến mãi của mình, sáng tạo và tiếp tục thử nghiệm các khuyến mãi mới.

Top 10 giải pháp tối ưu hóa website bán hàng, tăng gấp 3 tỷ lệ chuyển đổi

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