#which technically is my own fault bc i got my on call shifts switched bc it was sort of like the lesser of two evils to be on my birthday

[lazyfox411]

.

[fuck-customers]

So here's a real long and real angry fuck coworkers/managers so hang on tight (tldr at the end).

I work in fast food, which sucks a lot, but it's a high school job yknow. Well the place I work at is often heralded for it's outstanding customer service, which includes having people take the drive thru orders outside. And often take orders outside in illegally hot/cold temps, to the point where the weather app/website has been blocked on our order taking ipads, to make it harder to call out the managers for their bullshit, but whatever.

So I'm outside today, and it's late May in the south, so it's hot as balls out, probs around 90, so technically people outside are supposed to rotate every 10 minutes. So my coworker, J, and I are sent outside to take orders, and we do have fans but they literally don't fuckin work, so that's real fun. After about 20 minutes, J and I both ask for some water, and the shift leader who's wearing a headset inside, M, does get someone to bring that to us. I told her where my cup was, and someone got it to fill with water, but doesn't pour out the soda that was previously in my cup, and just fills the top half with water, and brings out my delicious warm watered down soda. Which I'm not gonna drink, that's disgusting, so I just resign myself to thirst.

About half an hour after this, J finally asks for his rotation, which I'd been thinking about. M inside says to give her a second, they're busy, but she'll get it in a couple minutes. I figure I'll let him get rotated, wait a bit, and then ask someone to come outside for me as well. I settle on waiting 10 minutes. I do ask for some proper water from whoever comes outside, as that'll make it more bearable. 

Yet the replacement never comes. J and I continue to take orders out in the heat for about another half hour, complaining to one another. Finally, he calls over the headset, mentioning his rotation. M simply says "okay", and another employee with a headset, B says that they'll get to it, and stop whining.

At this point, I'm starting to feel really sick from the heat, as in I can barely breathe, I'm having to stop and catch my breath in between every sentence I say to a customer, and my chest hurts. I just really want some damn water, honestly.

Finally, Js headset battery starts to die, and he calls for a replacement. A new coworker, S (sorry for so many letters), says she'll bring him one, and about 5 minutes later when she walks out, we both ask her for water. Thank God, she brings some back for us, and J asks her about his rotation again, and she tells him "We have no one to rotate you with", which is bullshit, because she could rotate, B could rotate, multiple others inside could rotate, they just don't wanna come outside, when J and I have been outside for close to 2 hours, which is like really illegal lmao.

So J says again over the headset that he wants his damn rotation, and he's pretty pissed now, understandably. My dumb ass, trying to be the tough guy, insists I'm fine now, even though it's hard to speak from wheezing. This time though, none of the original people respond.

Soon after though, the night drive thru lead comes outside, to check on J and I, and after I tell her what's up she starts apologizing profusely, saying she hasn't been wearing a headset, she didn't know what had been happening, she had no clue we'd been asking for an hour and a half for assistance we hadn't received. Less than 5 minutes later, both J and I were back inside, with B and S on our spots, and M nowhere to be found inside.

I go to take a spot inside and have a really rough coughing fit, can't talk, can't breathe, etc. The drive thru lead, L, tells me to go sit in the back for a bit, which I gratefully accept. At this point I'm sunburnt, my throat aches, and I'm shaking violently. A few minutes later L comes back and starts apologizing again, saying she feels awful, saying she wished she was wearing a headset. I love L, shes a super sweet manager, and I know she's really upset. She said it was bullshit that we didn't have people to rotate, and that if she'd been listening, she would've gotten it done ASAP. Then I tell her a shift leader, M, had a headset on, and she got mad, mad that M abandoned J and I outside, and says she'll talk with her. M has always liked me, but I figured that was about to change. L left for a smoke break, and I caught my breath in the back for a bit before going to take a spot up front.

Later, when B and S came inside, B was bitching about how he "had to be in a position that wasn't even his because some people have to complain". This is about being inside, because although he was scheduled on an inside position, it's the position that rotates with order takers, and he's a little bitch. I told him that if he'd taken the rotation when J first asked, he wouldn't have to have been outside for as long as he was, because if J and I hadn't been worked to heatstroke, we would've been switched back.

M walks over, hearing our bickering, and immediately like "oh it doesn't matter now we're all fine now haha" and I'm still p mad so I say "Yes, but I certainly still feel dehydrated". M starts to try to defend herself, saying she hadn't heard us asking for water or rotations or anything, but says she knew that my first drink got fucked up, but apparently didn't try to fix it??? But still, her defense is bullshit, because she would respond with an "okay" or "I'm working on it" whenever J tried to remind her. B immediately backs her up, saying he didn't hear anything, even though he too responded, because he's a suck up. I just ignore them and keep working on whatever I'm doing, trying not to lose my cool on this incompetent shift leader who literally just got back from 6 months of not working bc she's at school.

After we've closed I'm talking to L in the back about the night, and she's close to tears apologizing to me still, and I feel terrible, because it's obviously not her fault, and she already gets shit from the other managers about the way she does her job. I tell her what M said about "not hearing" J and i, and she says when she talked to M privately, she claimed the same thing. Honestly, that makes me angrier than the whole being abandoned thing, because you're a leader, sis. Own up to your mistake and apologize and I would've moved past it and not typed out this whole thing. J was also super pissed, but M kept telling him that he should be over it now.

Another thing M did at the same time was told J and I not to "reset" to the speakers when we've reached the end of the drive thru lane, to allow the orders to process and not keep inundating the kitchen. It's a basic drive thru protocol to reset when we're backed up, to try and keep things smooth, and keep food in order. M yelled at J and I and told us to keep taking orders and not "stand around" at the speakers. Apparently she gave the same orders to B and S when they were outside, and L heard and told them they had to reset, it was the rules. M then went outside and told them not to listen to L, that she was in charge, and that they weren't allowed to reset. M is a shift leader just back from school, L is the night drive thru lead, aka Ms superior. L was, understandably, pretty pissed, especially since a lot of other managers don't respect her either. Work is a shit show, and I'm sunburnt.

 TL;DR - Coworker and I left outside in 90 degree weather for 2 hours, I without water, other coworkers bitch about having to switch out with us, leader denies hearing our request for water or breaks, same leader goes directly against superior managers orders, I'm sunburnt and pissed off.