#we hang up and do some digging. we find the original cancellation email from 2020 that says in big bold letters ‘ALL FLIGHTS IN MARCH 2020
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i hate john mulaney but he was right delta airlines is a fucking nightmare
#hold on i have to tell this story here i just need to be heard#booking flights using an ecredit from 2020. from a flight that was supposed to be in MARCH 2020#so you can understand why we got full credit back for it#anyway the delta website won’t let us use our ecredits online for some reason so we have to call. obviously this is a bad idea but it’s what#there is#we call. we say we’re trying to book with an ecredit. we give our ecredit numbers to the lady#the lady is silent for a long time. she comes back to say that there is basically no money on the credit due to change fees#‘basically no money?’ we say. ‘what does that mean?’#she says the change fee is $200. unclear if this is per person or flight or both.#but there are two options if this is true: either there is still $163 on the credit (not fucking basically nothing)#OR we literally owe delta money from four years ago. somehow i don’t think that’s true.#we hang up and do some digging. we find the original cancellation email from 2020 that says in big bold letters ‘ALL FLIGHTS IN MARCH 2020#WILL HAVE NO CHANGE FEES’#we prepare to call back but i decide to check the website functionality one last time and somehow it actually works even though it has not#at all one single other time. I book the flights. my credit of almost $600 is applied.#idk if she just didn’t realize the og flights were from march 2020 but??? either way completely bs info was given#and money from four years ago isn’t real so these flights were basically free#no it still cost money bc flying is more expensive now than four years ago. but still#fuck you delta airlines for real#milk post
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