#this kinda embodies what I appreciate about british customer service

[bronzewool]

Getting any documentation done in California is like going to subway, but instead of just writing the prices of all the sandwiches on the board and letting you decide what you can and can't afford, the guy tells you specifically that your sandwich will cost X amount.

But it doesn't.

What he's doing is telling you how much the bread cost. If you want a sandwich (you know, that thing you came in for) then he'll gladly let you pick out the meats and salads and sauces, and then tell you how much it actually costs at the till.

That may not seem like a big deal to most people, but it offends me in a way I can't seem to properly articulate. Why would I walk into a subway for bread? I can buy that anywhere. Why did you tell me a baguette was a sandwich? It's not. The bread does not make the sandwich. All the pieces when assembled make the sandwich.

What you gave me were the bare bones of the product you were selling, and when I was already committed to playing out this farce, you then hit me with hidden fees that added up to the real price of the sandwich.