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Empathy in Action: The Key to Building Stronger Teams

Empathy: The Leadership Superpower We All Need 💼✨

In a world where hybrid work and diverse teams are the new normal, one trait stands out as essential for leaders: empathy. It’s not just about being kind—it’s about truly understanding your team, building trust, and fostering collaboration.

📌 In our latest article, we explore:

Why empathy is the superpower every modern leader needs

How active listening and understanding diverse perspectives can transform your leadership

Practical ways to foster inclusivity and create stronger teams

We also spotlight three inspiring voices who are redefining leadership with empathy: ✨ Mimi Nicklin – Author of Softening the Edge, who teaches leaders how empathy drives business success ✨ Allison Massari – A survivor and advocate whose story of resilience inspires leaders to lead with compassion ✨ Zhang Lijia – A storyteller and cultural bridge-builder who helps leaders foster empathy across global teams

Empathy isn’t just a soft skill—it’s the key to creating workplaces where everyone feels valued and empowered to thrive.

🌟 How are you embracing empathy in your leadership journey? Let us know in the comments or check out the full article for inspiration:

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ARE CUSTOMERS ALWAYS RIGHT? 👀

Where should we draw the line between #employeewellbeing and #customersatisfaction?

#thoughtoftheday

"Remember that unhappy, annoying customers make you sharper, better, faster and stronger. They show you your weak spots, whether you’re in products or services. It all depends on how you use the information they give to you... I know as business owners, you need every penny but your sanity and well-being, as well as that of your team, is important. If one single customer is draining 90% of your energy, it means you only have 10% left to give to the others and to finding new (better) clients, where there is a better fit." Tania Habimana

Learn more about Tania by visiting her profile on our website. Click me. 

Happy Wednesday! 💜

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Vinh Giang

“Let me help you create an unforgettable experience at your conference.”

As an experienced keynote speaker, Vinh knows that what transpires on stage is not about him. It’s 100% about the audience. It’s about the life-changing lessons he’s been so fortunate to learn along the way and sharing them in a manner that transforms people. That’s where magic happens.

My family are refugees from Vietnam. They arrived in Australia in 1981, March 31st. My dad has always shared with me a simple concept – life is a miracle. He used to tell me:

“Son, do you know how ridiculous it is that you are alive? If your mother or I died in the war, you wouldn’t be here. If your grandparents didn’t meet, you wouldn’t be here. Heck, lets take it back 50,000 generations. If a cave man ate a poisonous fruit and died, that’s our entire bloodline vanished from this earth.. It took millions of years of serendipitous events for you to be here, and now that you are here, you are alive for 80 years on average. When you compare how long it took for you to get here versus how long you are here for.. it’s like you are alive for 1 minute. It’s a privilege to be alive. In this life of yours,remember to do what you love and jump as high as you can in life. As long as I am alive, I will forever be your net.”

[wespeakglobal]

(via Duane Rockwell | Motivational Speaker | The Music in Me)

Duane Rockwell has been a valued entertainer ever since on the pub and club circuit, in the corporate entertainment arena, hosting at fashion shows, corporate events.

Duane made his professional debut when he performed at the National Song Festival in 1989.

His musical repertoire includes songs from the ‘60’s right up to the current chart topping numbers. Duane has fine-tuned the art of “reading the audience” and his music will always match the function’s mood.

Hosting big events comes naturally to Duane Rockwell.  Continuity, creating audience response and unbelievable charm are delivered perfectly every time.  As Duane would say,  “a seamless” function!

His easy-going and highly professional approach to any event makes Duane an absolute delight to deal with – always willing to go the extra mile to ensure that the function is an unforgettable and totally memorable affair.

Coupled with all his charisma and stage presence is a sound and studied knowledge of the intricacies of sound and lighting, he knows all the tricks in the book and his perfect track record proves this.

[motivatorssa]

Bronwyn Hesketh - Next Stage Speaking Mega-Summit!🤩

The day has FINALLY Arrived and we are SO EXCITED!!🤩

As mentioned in our previous posts, Our Pioneer and Dreamer In Charge, Bronwyn Hesketh, will be a virtual guest TODAY at 11:45AM EST (17:45PM CAT) at The Next Stage Speaking Mega-Summit!🤩🥳

YOU CAN’T AFFORD TO MISS THIS!!🤯

Please do yourself a favour and Follow the link below to book your seat: https://www.getspeakinggigs.com/a/2147484925/zoc3ozjZ

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6 TIPS TO A GOOD SLEEP - FB LIVE

🔊 ‼️ATTENTION ALL‼️

Did you guys know that #Coronasomnia is a thing? Yes. It’s a thing – and we will be taught how to budget our sleep like we budget our moola with the help of Joni Peddie & Ntsiki Mkhize!💃🏻

💥FREE SLEEP eBOOK TO THE FIRST 5 PEOPLE WHO JOIN THE LIVE VIDEO💥 "Are you in Sleep Debt? - Learn how to “budget” for the best night’s sleep!" written by Joni Peddie!

Talk about a bargain💪🏻🤯

For more information, Please follow the @speakersinc​​ Facebook Page. 😉

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Cara Brookins is a dynamic and inspiring motivational speaker known for her remarkable story of resilience, determination, and the power of self-reliance. As an author, builder, and keynote speaker, Cara captivates audiences with her unique journey of building a house from scratch using YouTube tutorials while raising her four children. Her story has been featured […]

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🦾✨ "Defy every limit and rise above every challenge; greatness isn’t about what holds you back, but how fiercely you push forward." – Zion Clark Zion’s story is a testament to the power of resilience, grit, and the unstoppable spirit within all of us. He’s shown the world that no obstacle is too big when your determination is even bigger. Every day, he inspires us to face our fears, break down barriers, and redefine what’s possible. Let this be a reminder: Your journey, no matter how difficult, is your unique path to greatness. Believe in your strength, push through, and keep going.

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Elevating the Customer Experience at Airports:

How Airports are Enhancing Every Passenger’s Journey

For travelers around the world, airports serve as the gateway to their adventures and journeys, but this Customer Experience at Airports can often be challenging due to stress, long lines, and crowds. In response, airports have started transforming their customer experience (CX) strategies, creating a seamless, engaging, and enjoyable journey from arrival to departure. From high-tech innovations to personalized services, here’s how airports worldwide are enhancing the customer experience and setting new standards for modern travel.

Elevating Customer Experience at Airports

Streamlined Security and Check-in Processes

Touchless Technology and Biometric Systems: With the advent of touchless technology, airports are transforming the check-in and security processes to be smoother and more efficient. Many now offer biometric systems for facial recognition, which allows passengers to move through checkpoints without needing physical boarding passes. This technology not only speeds up the process but also enhances security.

Mobile and Self-Check-in Options: Mobile check-ins and self-service kiosks minimize wait times and empower passengers to handle their check-in and luggage processes at their own pace. More airports are introducing self-bag-drop counters and QR code scanning to simplify these steps and improve Customer Experience at Airports.

Expedited Security Screening: Programs like TSA PreCheck in the U.S. or similar expedited security systems globally allow frequent travelers to bypass standard lines, significantly reducing wait times and creating a more relaxed start to the journey.

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Phil Hansen is a world-renowned keynote speaker who empowers audiences to rethink innovation by embracing their limitations. As an accomplished artist known for his unique, boundary-pushing creative methods, Phil inspires people to view constraints as opportunities for ingenuity. 

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✨ Reed Barrett: Master of Magic, Leadership, and Communication ✨

Reed Barrett is a name you need to know if you're into powerful keynote speakers who bring something truly different to the table. Think about it—a multi-award-winning magician, a seasoned Air Force fighter pilot, AND a psychology graduate. Reed isn't just a speaker; he's a storyteller, an artist, and a master of human potential who captivates and inspires audiences in every realm he touches.

His career seamlessly blends the art of magic with the precision of military training, offering a fascinating perspective on leadership and effective communication. Reed's dynamic presence on stage doesn’t just entertain—it teaches. From unlocking the power of your mind to mastering communication in high-stakes environments, his approach is driven by a deep passion for unlocking human potential.

Whether you're in corporate leadership, the communication space, or simply seeking inspiration to level up, Reed's combination of magic, military discipline, and psychological insight is exactly what will keep you on the edge of your seat—and thinking long after his performance is over. 🎩✈️✨

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🌟 Juan Bendaña: Fueling Confidence and Performance Through Inspiration & Entertainment 🌟

Are you ready to meet the powerhouse of motivation and entertainment? Let me introduce you to Juan Bendaña, a speaker, author, and DJ who brings a unique twist to the world of personal development. If you've been seeking a way to unlock your potential, elevate your confidence, and perform at your best, Juan’s dynamic style and powerful message are the game-changers you didn’t know you needed.

The Juan Bendaña Experience 🎤🎧

Imagine attending an event where you’re not just inspired but also entertained at the highest level. Juan Bendaña doesn’t simply deliver a keynote — he creates an experience. His energetic mix of motivational insights combined with his natural ability to entertain makes every audience member feel like they are part of something special. He isn’t just a speaker; he’s a transformational force who knows how to uplift an audience and get them fired up about achieving their goals.

Unlocking Peak Performance 🚀

Juan’s message is built around one core idea: every individual has the potential to reach higher levels of performance. Whether you’re aiming to crush your next big project, step up as a leader, or simply become more confident in your everyday life, Juan provides the tools to get there. His talks cover practical strategies, blending science-backed techniques with relatable, real-life experiences that anyone can implement.

Confidence: Your Superpower 💪✨

What makes Juan stand out is his emphasis on confidence. We all know that confidence plays a huge role in how we approach challenges, relationships, and life in general. But how do we cultivate it when doubt creeps in? Juan breaks it down. He helps individuals tap into their inner strength by shifting their mindset and showing them that confidence isn’t a one-time thing; it’s a practice. His approach empowers people to become the most confident version of themselves, and when you leave one of his sessions, you’ll walk away feeling unstoppable.

Entertainment Meets Education 🎉📚

One of the key reasons why Juan’s message resonates so strongly is his seamless blend of entertainment and education. Have you ever attended a lecture that felt dry or uninspiring? With Juan, you’ll experience the complete opposite. Through stories, humor, and music, Juan creates a high-energy atmosphere where learning feels like fun. He brings a DJ’s energy to his talks, making sure every moment keeps you engaged and excited for what’s next. Learning how to perform at your peak has never been so enjoyable!

Who Can Benefit from Juan’s Message?

Whether you’re a student, entrepreneur, corporate professional, or just someone looking to elevate your life, Juan Bendaña has something valuable for everyone. He helps you cut through the noise, get rid of limiting beliefs, and build a mindset that drives success.

Get Ready to Level Up 🚀

If you’re ready to experience an unforgettable blend of motivation, entertainment, and actionable strategies, Juan Bendaña is the speaker to watch. His passion for helping people reach their fullest potential is palpable, and his approach leaves a lasting impact that ripples through your personal and professional life.

Whether you catch him at a live event, listen to one of his podcasts, or read his book, Juan Bendaña will push you to see new possibilities within yourself and inspire you to chase after them with relentless confidence.

🔗 Follow Juan Bendaña Stay tuned for more insights from Juan, and make sure you check him out at upcoming events. You can follow him on his socials for regular bursts of inspiration and updates on his latest projects!

Inspiration + Entertainment = Transformation. 🌟 Ready to level up? Let's go!

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Create Exceptional CX Strategy

Dan Gingiss stands as an expert in customer experience (CX). With over two decades of experience in marketing and CX, Dan has honed his craft to understand that in today’s landscape, companies no longer compete solely on price or product superiority. Instead, they vie for attention and loyalty through the delivery of exceptional customer experiences.

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Jason Tharp Ohio Keynote Speaker

His speeches emphasize teamwork and self-leadership, creating a bridge of empathy through vulnerability.

Jason has worked with successful organizations like Better Business Bureau, Novocure, Sonova, Nationwide Children’s Hospital, NRG, Best Buddies, and MacMillan, and has been featured on major media outlets such as CNN, MSNBC, USA Today, Washington Post, The Hill, HuffPost, CBC, and The Independent.

Jason Tharp Ohio Keynote Speaker has also written many op-ed pieces for numerous media outlets.

He believes we must challenge the status quo of the impossible because our world is full of possibilities.

[speakinc]

How AI is Revolutionizing Customer Experience

How AI is Revolutionizing Customer Experience in the Workplace and in today’s rapidly evolving business landscape, Artificial Intelligence (AI) has become a cornerstone for enhancing customer experience (CX). As companies strive to exceed customer expectations, AI tools are proving indispensable in delivering personalized, efficient, and engaging services.

Experts like Jay Baer, Dan Gingiss, Brittany Hodak, and Blake Morgan are leading voices in this revolution, emphasizing the transformative power of AI is Revolutionizing Customer Experience at various conferences and seminars.

How AI is Revolutionizing Customer Experience

AI-Driven Customer Experience Transformation

AI is reshaping how businesses interact with their customers in several groundbreaking ways. From personalized marketing campaigns to AI-driven analytics and chatbots, these technologies are setting new standards for customer interactions. AI systems can analyze vast amounts of data to predict customer behavior, personalize communications, and optimize customer journeys, ensuring a seamless experience across all touchpoints.

Predictive Analytics

One of the most powerful applications of AI is Revolutionizing Customer Experience is predictive analytics. By analyzing past customer interactions, purchase histories, and preferences, AI algorithms can anticipate future needs and offer tailored recommendations. This proactive approach not only enhances customer satisfaction but also boosts loyalty and retention.

Chatbots and Virtual Assistants

AI-powered chatbots and virtual assistants have transformed customer service by providing round-the-clock support. These tools handle inquiries, resolve issues, and guide customers through complex processes with ease. By automating routine tasks, they allow human agents to focus on more complex and emotionally sensitive cases, thereby improving overall service efficiency and effectiveness.

Expert Insights

Jay Baer – The Convincer

Jay Baer, a renowned marketing and customer experience expert, emphasizes the strategic use of AI in customer feedback systems. Baer advocates for ‘Hug Your Haters’, a philosophy that leverages AI tools to turn customer complaints into valuable insights. His approach uses AI to quickly identify and address customer grievances, transforming potentially negative experiences into opportunities for growth. Baer’s expertise makes him an invaluable speaker for conferences focusing on integrating AI is Revolutionizing Customer Experience strategies.

Dan Gingiss – The Practical Innovator

Dan Gingiss works as a customer experience coach and author of “The Experience Maker” demonstrates how AI can be used to create remarkable customer experiences. Gingiss highlights practical examples where AI has streamlined interactions and personalized customer communications at scale. His sessions provide actionable insights into deploying AI technologies that captivate and engage audiences, making him a must-have speaker for conferences aiming to leverage AI for enhancing CX.

Brittany Hodak – The Engagement Guru

Brittany Hodak, widely recognized for her expertise in creating super fans through exceptional customer engagement, focuses on how AI enhances customer loyalty. Her talks explore how AI-driven personalization creates unique customer experiences that foster deep emotional connections. Hodak’s strategies on using AI to elevate customer engagement are essential for businesses looking to transform customers into brand advocates.

Blake Morgan – The Futurist

Blake Morgan, a leader in customer experience futurism, discusses the long-term impact of AI on customer interactions. Her book, “The Customer of the Future”, outlines strategies for businesses to stay ahead in a world where AI continuously reshapes expectations. Morgan’s forward-thinking insights into AI applications in CX make her presentations pivotal for those interested in future-proofing their customer engagement models.

Article originally published on Speakers Inc