#someone said they didn’t want ‘algorithms’ used in the provision of services
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h0neyfreak · 2 months ago
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an interesting side effect to the wholesale backlash against AI is that companies are now including contract clauses that attempt to prohibit AI. Probably so they can make a good faith representation to their customers that they don’t allow AI from their vendors. Except it’s all very poorly conceived and not at all thought through so I’m having to spend my days slowly explaining to full grown adults how spellcheck works and that “machine learning” is not a synonym for “feeding SSNs to ChatGPT”
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worrisomewearer-blog · 7 years ago
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Business law short answer questions from Riley Aviles
Damages on commercial property. Severe damage to my building from my neighbor's trees and landscaping.
The commercial property owner neighboring the ground raising was lifted by my commercial property behind my building to give landscaping. A tree and shrubs were put there and the root systems egressed into the lower wall of our building undermining the building stucco and pushed the wall stud framing off the floor plate. Extensive structural damage to my building including water damage. Who's liable for repairs? A: It sounds like your neighbor would be responsible. There are tons of unanswered questions, and this might actually be more of a tort law issue when compared to a real estate one.Have you ever consulted with an engineer and architect concerning the cause of the structural damage? If it was the plants or the earth work themselves, it sounds like your neighbor is responsible, but it will be important to understand and have evidence regarding the causation.Take photographs, get statements from engineers or architects regarding the damage as well as the cause of the damage, and get a few approximations for the cost of repair. Go see legal counsel or two. Good luck to you personally.
Is it illegal to host a paid service that manipulates Amazon.com's search algorithms by having bots create accounts?
A: You've got to look at your provider agreements --all the things you signed saying "I accept" involved in the chain of your site. Whether Mozilla or Google or others provides your internet they have user agreements. Willing to bet entombed in there may be something type actions specially account creation. Because in the event that you run afoul of Homeland Security regs your investigator will undoubtedly be from the FBI, you will have important searches particularly for anything it looks like you disposed of, kiss your harddrive farewell etc. you would like to watch it You actually need to break down and pay an attorney skilled in user agreements to a) figure out your vulnerability and the way to sturcture to avoid it b) if your web site must be found in a particular state , as it were c) whether itis a good idea for you to be a corporation d) the user arrangements you'll request any users/purchasers to sign; You're past d.i.y. time
My wife works for a salon. She is an employee of the company and she doesn't rent a chair. Her salary is commisson
Her company bills her service charges for each service she provides. Can she composed those service charges away on her taxes. Her employer said they don't want their workers to do that, nonetheless, I do not consider they can do that. Ideas? A: Talk to your tax preparer or a company tax cpa if you don't get any answers here on Justia. They'd be familiar with these IRS rules for employees.
Is it grounds foqualification if an attorney, reserves the corporate name of a suspended HOA when his client is an owneer/member of the HOA?
The client is being sued by their renters individually athe lawyer gores out and allows the corporate name without thinking to renovate the corproration. He then supports the plaintiffs to go to the IDR procedure based on the governing documents to work out issues instead of court but these CCRs can't be enforced as long as lawyer holds corporate name and does not restore. A: Your question is vague and needs clarification. More details are required to give a professional evaluation of your problem. The best first step is an Initial Consultation with an Attorney. It's possible for you to read more about me, my credentials, awards, honours, testimonials, and media appearances/ publications on my law practice web site. I practice law in these areas of law in CA, NY, MA, and DC: Contracts & Business, Criminal Defense, Divorce & Child Custody, and Education Law. This response doesn't constitute legal advice; make warranties, guarantees, or any predictions; or create any Attorney-Client relationship.
I was hired as an independent contractor, Cleaning airline offices. No contract has been signed other than terms of
Payment on invoices. Repeatedly, I have been paid late and they have refused to pay late fees. My payment contact has repeatedly lied about payment being "in the email" so I have frozen service until payment is received . Can they fire me for this and do I have rights to fight with that? A: The organization can terminate the contract at any given moment unless there clearly was a written contract provision preventing it. You aren't needed to continue to do new services. Even if the contract is terminated, you will be owed for work already performed. You will have to determine in the event you'd like to carry on to work with this particular business on these terms.
Do I need to have insurance if my online personal training client signs a liability release form and informed consent?
I'm beginning an online personal training and nutrition programming company, I'm wondering if I would like insurance if I have the correct files are signed by the customer and which legal documents are required to shield me. A: I trust you had a professional in insurance shield look at waivers and your release. The difficulties inherent in your company should you be doing physician reports aren't, always reviewed by nutrition, excercise, particularly if you do not have a degree in either are daunting. Insurance, being a P.C. or Corporation are other things to discuss with the attorney. Might it be illegal to host a paid service that controls by having accounts are created by bots Amazon.com's search algorithms?
Do I have to pay FTB fees?
Hello, I was wondering if someone can help me with this. A corporation opened in 2014 and since then have accumulated fees to the Franchise Tax Board when I didn’t know better. I used to not do anything with the business, and I owe approximately about 4k in back fees. I understand that that money is owed by the corporation and it is going to keep going up annually. The corporation is currently frozen as a result of back fees. What should I do? I really can’t afford to pay. What can the authorities do to me, if I only do pay? Can they take my personal stuff? Will this impact my business later on if one day I decide to start a business? What can happen to a person who doesn’t ever pay, and what are stuff I can’t do personally if I just allow the taxes develop on the corporation that is suspended? A: It is advisable to consult with a local attorney in private and give them trades and all the facts and get a unique advice and plan of action with respect to your personal culpability or lack thereof. Typically, if a corporation is established properly and complied with the state law, is considered a separate legal entity and its own responsibility should not create personal liability for its stockholders. The information presented herein is for general purposes only. It might not be construed as tax, legal or accounting advice, and is not intended to. Neither is it meant for solicitation purposes. For specific guidance, please consult an attorney that is appropriate in person. Good luck. Zaher Fallahi, Business and Tax Attorney, CPA.
Real Estate Lawyers Barrie - Gabriel Krikunez №➊ lawyer in Ontario
I registered a domain name that belonged to a LLC. Can I continue the business they started using that domain name?
The organization was an LLC business that had a few backlinks from sites that are popular. They also had a patented merchandise. Can I use the domain name to keep on the service/product the original owner had? I've actually done this with 2 domain names but I havent recreated the site/business thoughts of the former owners. I needed the right steps to do this or legal problems I may face. The other website did not involve a product in the slightest although I understand for the first case I'd need rights to the patented product. It called for a Thought, logo and design. A: The content of sites is copyrighted as soon as it's created. If you're copying the code and content of the old website, you'd face liability for copyright infringement. Also, in the event you use any images on these sites, to which you don't own the rights to publish, you might be responsible for copyright infringement.
During my employment I purchased the company domain name .net. 2 years later the company is requesting it?
Am I legally required to give them the domain without compensation or payment? A: It may belong to them while you were an employee there, in the event you purchased the business's domain name for the business. Additional information are required to supply a professional analysis of your problem. The best first step is a First Consultation with an Attorney. You can also read more about me, my qualifications, awards, honors, testimonials, and media appearances/ publications on my law practice website. I practice law in the following areas of law in CA, NY, MA, and DC: Education Law & Contracts, Criminal Defense, Divorce & Child Custody, and Business. This reply will not constitute legal advice; make any forecasts, guarantees, or warranties; or create any Attorney-Client relationship.
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seanmeverett · 8 years ago
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Notes from Gigaom’s AI 2017 Conference
Insights from Enterprise AI startups, CIOs, and Data Scientists
I. Setting the Stage
Yesterday we attended the Gigaom’s Artificial Intelligence conference in San Francisco. The focus was on the enterprise, from the perspective of what’s actually being implemented rather than the possibilities of what could come in the future.
All of the notes below are typed using the exact words said by the participants. We did not take any leeway with the language, interpretation, nor have we provided any opinion on this.
What you read below is factually accurate as best as we could copy from the participants themselves.
II. Blueprint for Building & Deploying Enterprise AI Solutions Across Industries
Panelists
Tim Crawford (moderator)
Somya Kapoor: ServiceNow
Josh Sutton: Publicis Sapient
Kumar Srivastava: BNY Mellon
Biggest industries from a survey (most participants work in a company with 1K to 25K employees)
Financial services
Healthcare
Manufacturing
Construction
Where do people get started with AI?
33% are in evaluation stage
25% in planning and getting to production
Why still early stages?
Most organizations are used to the past rate of change
But now time period is a much shorter cycle
Many people are hurrying to react and do it smartly
Now people are getting in deep
Are enterprise projects net new?
90% of AI work is net new activity
Existing things in production means you have to refactor what’s already there and takes time
This it’s easier to start fresh
Traditional devops is not used to dealing with new models
Easier to try something new business production container is new. Deploy that up front and no legacy software to deal with
Smarter for enterprises to start with net new
Learnings from starting to implement AI (commands)
Modify how a user or employee operates
Based on patterns this might be the right thing to do, adds an extra step. Safer, harder to inspect a black box AI
How to retrain employees for working with AI
People seem to start with Bots as their first experience with AI
Vast majority of respondents sit to 5 to 100 bots, not 1–5 buckets
Intent and entity abstraction
Next up consolidation of bots
Entire customer journey experience (look at the entire thing, not just one small piece) is the holy grail
accounting, supply chain, customer service
Are people looking to solve a broad set of problems or specific?
Vast majority of respondents are split evenly between a broad approach and holistic approach
One problem that gets solved first then use that to build off of for the holistic strategy
Agile and BI opened the door
Initiatives can start in IT (becoming a service later, reduce headcount)
Password reset is one of the biggest requests for Bots
Problems
Training the people is one of the hardest things to do
Strategy situation from Board to CEO, lots of competition within the firm: different solutions for different problems that don’t work together
What part of the organization started the AI conversation?
IT
Finance (cost cutting as goal could result in problems in the future)
Huge drop off after that
But there’s an expectation that other parts of the organization will be able to consume what comes out of IT. Needs to be a company driven strategy.
IT is becoming a provisioning layer so others can consume it
Doesn’t matter where it starts just that it does
But needs to become consistent with a coherent strategy
In House vs External?
45% are building their AI services in-house rather than getting outsiders
Market is flooded with too many vendors
ServiceNow taking a two-prong approach (google, Watson) don’t feel like they can solve it all by themselves
What role does open source play? And how?
Have the best minds in the world working on this stuff, competing to give away the best services
Leverage but know you still have to build on top
Majority of AI effort starts with open source
Platform company so have to work with open source but have to add more
Two types: academic or large tech companies (incentives) both are starting points
Use them to go from zero to 60 very quickly
Many product companies are based on open source underpinnings
75% of survey respondents say open source plays a very significant role
Explainability is the big problem. How do you rewind the decision-making for transparency for how it works?
Use case
Show how a customer incident is correlated to a knowledge article based on machine learning
Confidence interval. Can’t say why it’s the answer but can give you 99% confidence that it is right
III. How To Consider Proof of Concept Use Cases, Building & Scaling Your POC
Panelists
Soma: Madrona Group (moderator)
Jim McHugh: NVIDIA
Peter Marx: GE Digital (predix platform, former CTO city of LA)
Jim
NVIDIA DGX-1 is a supercomputer in a box
Most of the people working on AI don’t have the resources to set up a farm
NVIDIA wanted to come out with something turnkey, democratize it and make the compute power accessible
Only been about 4 years from AlexNET
Peter
GE has 380,000 employees
Turbines produce about 12% of the world’s power (scale is crazy)
60% of airplanes run on a GE turbine
Been in AI world for a long time, came out of medical imaging, then Apple to work on videos, then work in video games (football AIs, race car AIs)
Techniques has been around a long time but what changed is access to data (and processing power
How do you get started in a POC?
Peter Marx:
GE looks at asset performance management across all their machines, when will they break?
LA has several million trees. Lifetime of a tree is 80 years, 3 years to establish a tree, fancy neighborhoods have more trees. Trees represent equity, how thriving the city is, and different than urban street islands with no trees.
With the drought, LA had to figure out what to do with the trees along with 20-year lawsuit on sidewalk damage where replacing a couple hundred thousand trees
Need a catalogue of trees, hiring a bunch of people to drive around the streets doesn’t work in today’s world (need more fidelity and automation)
Tensorflow and computer vision techniques used to identify species: did it on google street view, the computer is driving down the street and cataloguing getting down to sub-meter resolution
How do you do that in a mayor’s office
He did a small POC in Caltech then pulled up satellite image from 1996 data (pretty scratchy). Over 20 years many things changed. Get started with a small area, make it highly visible. Then we said we need money to do it across entire city of LA. By the time they got the money, had already done it across the entire city of LA and looked like Gods.
Reason GE is moving into Predix is because we’ve reached the limits of performance improvements in our engines, materials science, process engineering. But now we can start to optimize thrust across an entire fleet of planes and power performance. Level of complexity not taken by man before.
Jim McHugh
Bring people through their demo center
Put cameras in car and let them learn intuitively, after 100 hours they were hitting all the orange cones, after 3000 hours it’s driving through the streets of New Jersey in rain and showing the power of image recognition
Identifying objects: “do you know how many warehouse issues that solves for me?”
Showed it to consumer companies: P&G, Oil of Olay (do a study of your face and recommend right lotion, 60% to 70% didn’t understand product line, after app it’s a 90% product satisfaction and 88% repurchase rate)
Pattern recognition: studying network traffic patterns then detect an anomaly, understand where connections belong; same thing with Voice
Always start with Gaming in demo center, incredible amount of computational math, showing raw compute power and simulation (don’t need experience in real life)
PRISMA art overlays on top of your photo, generate new scenes for Blade Runner
Oxford getting 93% accuracy at lip reading, most humans are just above 50% (what can you do with cars and trucks)
IV. Fireside Chat: Auren Hoffman & Byron Reese
Auren Hoffman Bio
Started LiveRamp sold to Axiom
CEO of a startup that makes data sets for AI
Angel investor
Why was now the time AI is coming out?
We have enough data (stock market)
Over-predicting self-driving cars, most still driven by humans in the next 10 years
Under-predicting other interesting types of AI
What can we do to speed up the development of AI?
Really focus on getting the historical data on the truth of what happened
Truth is really important (chess moves, stock market mostly true)
Building models based on bad data can compound the mistakes very quickly
How much time are they spending on data?
80% to 90% of their time is cleaning, munging, dealing with privacy
Spending only 5% of their time on the actual AI
One of the reasons Google gets all the researchers is they don’t have to do any of the other stuff around the data, just work your magic (compelling recruiting pitch)
Biggest complaint is they have to do all this other stuff, the problem is labeled training data
Enterprise problems
500 vendors yesterday, 5,000 vendors today, another order of magnitude tomorrow
Wal-Mart has 1,000 vendors for just marketing technology alone
Number of vendors is astronomical and it’s growing
How do you manage vendors? Law firm, for instance
Instead of using a spreadsheet, now using an API
Almost a vendor assembly line, sometimes vendors work together to move data around
A company’s DNA is defined by their vendor: it’s like a fingerprint
Thesis for investing in AI companies
Have to tease out if someone wants to be cool, or do they have a passion about this particular thing
Hard thing to test for
Invests in B2B kind of companies, but seems a bad idea
Just investing in a good time to be a good time to be an investor
Where do you get data?
First, make sure the data is true (bad algorithms from bad data)
Scale is important, what is scale?
Watson Oncology, data from Sloan Kettering (procedures and outcomes); going to need more data from more sources, guessing the data is labeled, true, and clean
Probably want data from all hospitals that don’t have the best people and practitioners, and from all over the world. Variation.
Most interesting data sets that he has at his startup?
It’s not about one data set, but many together
Quant hedge funds
Graphing data cross data sets
Originally look at each data set by itself, train and that works relatively well, each data set had some sort of value to get better performance
But the real value they found was graphing all these data sets together, then asking questions
But by putting these things together, you start to learn a lot of interesting things
Nutrition is hard: everything you ate, wealth, DNA of people all together to graph for understanding on what’s going on
But if we could we would unlock the benefits to humanity
This is basically general intelligence
V. Line of Business AI: How Marketing, Sales, Customer Support, HR, Finance & Product Can Use AI Without Being a Data Scientist
Panelists:
Sam Charrington: CloudPulse strategies (moderator)
Simon Chan: Salesforce
Matt Gandolfo: Charlotte Russe
Terry Cordeiro: Lloyds
Charlotte Russe
Fast fashion, don’t rebuy products, have to make decisions quickly and repeatably
Issue is with a lot of people making decisions manually
Instead of just prescribing an action, actually take that action
Identify that the fleet is in the right location
If you shut a store down can ecommerce pick up the slack
They’re looking for commoditized solutions so they don’t have to hire data scientists or machine learning
Aren’t going to hire a bunch of data scientists and PhDs because they’re too expensive
Components of change management and retraining people when you get rid of their job of updating excel spreadsheets
AI is nobody’s full-time job, only have 50-person IT team total
So the question is how do they leverage solutions
Partnered with a vendor to take data around physical stores and eCom, other attributes to run a bunch of what-if scenarios
Problem is it’s built on an external vendor’s platform
cost was cheaper, shifting more data to them is more risk, what if data leaks out
Salesforce
Einstein platform, AI that runs on top of Salesforce as a CRM tool (came from Prediction.io startup he built)
Automate tasks they don’t want to do
In addition to metamind acquisition
Focus on improving the customer experience, customer improvement
Have an AI system that can help them
Make their business more efficient, and make AI customizable for any business to use
They have 100 machine learning researchers / PhDs
Data is already in the cloud and ready, so much easier to get benefit from it
Cloud is the infrastructure that can empower AI (get data ready, get model ready, get production ready)
When compare in-house development vs external: moving from POC to mass production they start to see the cost difference (maintenance in own IT infrastructure)
Pivotal point where people look to external solutions is when the scale and productionization happens
Keeping business users in the team with data scientists, that’s when real value is created
Privacy and data protection seems to be a big problem (at least with consumer use cases)
Trust is #1 value of salesforce
Lloyds
One of the products they want to build is a cognitive platform; started thinking about virtual assistants and then extended into the rest of the business (“empower colleagues as well as customers”)
Definitely a skills shortage in this area
Build a centralized AI team that offers AI as a Service to the rest of the organization
Good relationship with IBM Watson so chose them, use Bluemix as their dev environment, use data already had
Learning: spent too much time training the model, should have done it quicker and cheaper
Have 5 people: data scientist, product manager, scrum master, engineer, architect sit around a table and get something done quickly (paid for by different parts of the bank)
Can’t do this on-premise, would be impossible
Build components out as services, then put a wrapper around it
Use some open-source
Their differentiator will always be their data, and the bank should use that intelligently
IP will be in AI as a Service platform approach
Very worried about sensitivity of data in the cloud
VI. Super Powers of Innovation
Sandy Carter
CEO & Founder, Silicon Blitz (spent 20 years at IBM)
Stats
Narrative Science has been doing research on AI
80% of business executives in 2017 believe AI will help improve worker performance and create new jobs
Gartner predicts 85% of interactions will be done without a human in 2020
Bloomberg: $300M as first investment in new AI startups
PWC: 1757 execs: 93% of execs depend on innovation to drive growth
Forrester: why companies DON’T use AI
42% there is no defined business case
39% not clear what AI can be used for
33% don’t have the required skills
29% need first to invest in modernizing data management platform
Jeremiah Olang (did a study on innovation)
114 companies, asked them “What is innovation?”
Answer was across 4 areas: AI innovation in product, operational, client experience, business model
Startup: 360 Fashion collaborating with Intel, Chinese government, and CCTV (1.2 billion people watched new year’s celebration)
Smart glove fashion
162 dancer synchronization, sensor based, learned gestures
Use of AI in media and entertainment using these smart gloves
Mastercard
#36 on Fortune’s most innovative companies list
Who are you, are you you, what can you do
85% of payments are still done with cash
Disruptive business model
Atipica
Look at a profile and look at unconscious bias in hiring company (removes it from resume)
Diversity and inclusion, automatically review matches
Tesla
AI in cars, obviously
Ecosystem around their technology (if you leave your car at a charging station, keeps charging you)
Marketing AI Use Cases
Personalization
Content Creation & Curation
Recommendation Engine
Search Optimization
Product Pricing
Customer Service
Ad targeting
Voice recognition
Segmentation (her favorite as a past CMO)
Superpowers
Super Intelligence: understand the technology, but also the business and use case
Super Speed: ability to experiment rapidly
Super Synergy: build ecosystem of partners (not just a standalone system)
VII. CIO Panel: Do It Yourself, Partner, Or Buy?
Panelists
Tim Crawford (moderator)
Paul Chapman Box, prior at HP
Tom Keiser: Zendesk, prior Gap, then Victoria’s Secret
Elinor Mackinnon: Devcool, prior esurance, prior Blueshield California, prior biopharma company, prior Charles Schwab
Where is AI fitting into CIO agenda, or is it not?
Zendesk
consumer of AI right now, it is definitely one of the tools they use
Don’t really have an AI initiative, have a series of initiatives to drive productivity and scale (which have some AI components)
Growing rapidly globally requires customer service touchpoints
Global products that need to be secured
13 data centers now, each year a few more, whole series of AI around capacity planning, knowing when bad things are going to happen
Box
Heavily millennial workforce, taking friction out of product
Deliberate set of investments to change how employees interact with technology
Dialogue-based user experience, Bots, voice controlled conference rooms, Alexa
Expectation that they’re a forward thinking tech company
Deliberate that there’s enough meat to move the company forward
Insurance (P&C)
See a pretty big spectrum
Use an internal team for service and support like Lloyds
Struggle going from low impact, low risk and moving to something that would have a big impact is very risky and hard for them
Attendees at InsurTech: many were from outside the US (lots of innovation globally), many called themselves purely AI
Small startups taking a narrow slice of AI combined with something else (dongles and data for car insurance)
Is AI like mobile apps where you plug into the cloud, or does it require something net new?
400 service reps closing out a ticket from 100,000 tickets
A reply of “thank you” from the customer re-opens a ticket so machine learning can learn not to open that instead of “thank you, but”
Role of CIO, where does CIO fit in conversation around AI?
Depends on how role is defined, sometimes the expertise of other business unit leaders can bring AI to the table
Some CIOs are likely spending a lot of their time working on infrastructure-related issues
AI slash deep learning, AI slash IoT, AI slash robotics
AI is not just in a vacuum or in a silo, it’s always coupled to something else
AI for support functions is a big deal, take out the repetitive processes
CIO previously was a foreign relationship in the C Suite, now it’s a much closer relationship
The language of IT
“AI is the convergence of the physical, digital, and biological set to disrupt everything.”
In the world of insurance, who do we insure if nobody is driving a car, do we stay in the business, get out of it, what do we do with the actuaries
Build versus Buy?
Most of the survey respondents are using a best of breed approach solution rather than using a platform
Outside providers, all of them want to be a platform, all my data is in there, second platform
No one is selling you just the component you need, instead they want them to live in their platform
Insurance space: move to micro-products, go small instead of selling you an entire platform
Don’t know if there ever will be a single platform?
Before we pick a platform, lets have a strategic conversation, architecture could get really complicated
“Show me the org chart of Ralph Lauren” instead of having to go through single sign on, two-factor authentication, navigate to the person, then open it up
Big use case for email:
3 suggested responses to any email based on your tone and writing style, inherent to the subject of the message
Most innovation in insurance tech
UK: less regulation
Micro products, people don’t want to buy an entire portfolio of insurance products, they just want to turn some product on or off
AI: use service side of it to give insurance customer an entirely different experience in the moment when the problem happens (it how they remain loyal to the companies)
Insurance: such a huge corpus of data, all available in the public domain
I want to take my bike out of the house, turn my insurance on, bring my bike home, turn the insurance off
— Sean
Recommended Reading For You
Do We Want Artificial Intelligence or Augmented Intelligence
Biologic Intelligence is NOT Artificial Intelligence
A Novel Framework for Creating Self-Learning Artificial Intelligence
The Next Motor of the World
Early Stage Robotics & AI Funding Versus Market Size
Notes from Gigaom’s AI 2017 Conference was originally published in Humanizing Tech on Medium, where people are continuing the conversation by highlighting and responding to this story.
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