#outsourcing business to philippines

[contactcallcenter]

The Key Benefits of Hiring a Call Center in the Philippines for Customer Support

Outsourcing customer service has become an essential strategy for businesses worldwide looking to streamline their operations, reduce costs, and enhance customer satisfaction. One of the most popular destinations for outsourcing customer support is the Philippines. Known for its skilled workforce, strong English proficiency, and cost-effective solutions, the Philippines has firmly established itself as a global leader in the call center services Philippines industry.

In this blog, we’ll explore the key benefits of hiring a call center services Philippines provider for your customer support needs, why the Philippines has become the go-to destination for outsourcing, and how it can enhance your customer experience management strategy.

Overview of the Philippines as a Call Center Destination

The Philippines has emerged as one of the largest hubs for outsourcing customer support in the world. The country's BPO (Business Process Outsourcing) sector has been growing steadily, making it a top choice for businesses across various industries. Whether you're looking to handle inbound calls, technical support, or sales inquiries, call center services Philippines can meet your needs with a high level of professionalism and efficiency.

But what makes the Philippines such a popular choice for outsourcing? Let’s dive into the benefits of working with a BPO in Philippines and why it continues to be a leading destination for companies seeking to outsource call center Philippines services.

1. Skilled and English-Speaking Workforce

One of the most significant advantages of outsourcing to the Philippines is the availability of a highly skilled, English-speaking workforce. The Philippines is one of the largest English-speaking countries in the world, with a literacy rate exceeding 90%. Many Filipinos are fluent in both American and British English, which makes communication seamless for international customers.

Additionally, the Philippines has a strong tradition of customer service excellence. Many call center agents are trained to handle various types of customer interactions, including sales, troubleshooting, and dispute resolution. This proficiency in English, combined with cultural alignment with Western countries, makes Filipino call center agents ideal for customer experience management.

2. Cost Efficiency Without Compromising Quality

When outsourcing customer support, cost efficiency is often one of the primary factors businesses consider. Hiring a call center services Philippines provider can offer significant cost savings compared to hiring in-house staff or outsourcing to other countries.

The cost of labor in the Philippines is considerably lower than in North America or Europe, yet the quality of work is exceptional. This makes the Philippines an attractive destination for businesses looking to reduce operational costs while maintaining high standards of customer service. By outsourcing call center Philippines, companies can allocate their resources more efficiently while ensuring that customers receive top-tier support.

3. Cultural Compatibility and Customer Service Excellence

Cultural alignment plays a key role in customer experience management, and the Philippines is particularly well-suited for companies based in the U.S., Canada, the UK, and other English-speaking countries. The Filipino culture is closely aligned with Western values, and Filipinos are known for their hospitality, politeness, and empathy. These traits are crucial in creating positive customer experiences.

Filipino call center agents are trained to provide personalized, friendly, and empathetic service, which aligns perfectly with businesses that prioritize customer satisfaction. The familiarity with Western culture also means that Filipino agents understand the expectations of customers from these regions, further enhancing the customer experience management process.

4. Scalability and Flexibility

Another key benefit of outsourcing your call center services Philippines is the scalability and flexibility offered by BPO providers in the Philippines. Whether you need a small team to handle a specific project or a large team to manage customer support for a rapidly growing business, Filipino BPO providers can accommodate your needs.

With a vast talent pool and a rapidly growing industry, BPO in Philippines providers can quickly scale up or down based on your business requirements. This scalability allows businesses to adjust their outsourcing needs as they grow without the burden of hiring and training in-house staff.

5. State-of-the-Art Technology and Infrastructure

The Philippines is home to several advanced BPO facilities equipped with cutting-edge technology and infrastructure. Many of these call centers are designed to provide 24/7 support, ensuring that businesses can offer round-the-clock customer service to their clients.

With robust IT systems, CRM software, and data security measures in place, call center services Philippines providers ensure that your business is equipped with the tools needed to provide high-quality service to customers. Additionally, outsourcing to the Philippines allows businesses to leverage the latest technologies without incurring the high costs of implementing them in-house.

6. 24/7 Availability and Time Zone Benefits

Another major advantage of outsourcing call center Philippines services is the ability to provide around-the-clock customer support. The Philippines' time zone, which is a few hours ahead of U.S. time zones, allows businesses to offer extended hours and even 24/7 support without having to hire staff to work overnight shifts in their home country.

This is particularly beneficial for businesses with customers in different time zones or those in need of support during off-hours. A BPO in Philippines provider can ensure that your customers are always taken care of, regardless of their location or time zone.

Insights and Data Supporting the Philippines’ Call Center Industry

The BPO in Philippines industry is a powerhouse in the global outsourcing landscape. According to the Philippine Statistics Authority, the Philippines’ BPO sector generated over $29 billion in revenues in 2023, contributing significantly to the country's GDP. With more than 1.3 million people employed in the BPO industry, the Philippines has become the world’s top destination for outsourced customer service and other business processes.

In fact, the Philippines is home to the world’s largest number of call centers, with over 1000 operating nationwide. The country is ranked as the leading destination for voice-based services, holding a 15% share of the global market. The strong growth of the call center services Philippines industry is expected to continue, making it an even more attractive option for businesses looking to outsource their customer support operations.

Conclusion: Why Outsource Your Call Center Services to the Philippines?

In conclusion, hiring a call center services Philippines provider for your customer support needs offers numerous advantages, including cost savings, high-quality service, a skilled workforce, and cultural alignment with Western customers. The Philippines has built a strong reputation in the outsourcing industry, becoming a preferred destination for businesses seeking to optimize their customer experience management.

The Philippines’ large, highly skilled workforce, coupled with state-of-the-art technology and government support for the BPO sector, makes it a highly attractive option for companies looking to outsource customer support services. Whether you need inbound support, technical assistance, or sales inquiries handled, outsourcing call center Philippines allows businesses to enhance customer satisfaction, streamline operations, and focus on their core competencies.

If you’re considering outsourcing your customer service, look no further than the call center services Philippines. The benefits—cost efficiency, scalability, and exceptional service—make it one of the best outsourcing destinations for businesses looking to thrive in a competitive global market.

[accounting-firm-in-usa]

Offshore Accounting Services for Accounting Firm in USA

The Fino Partners is an expert in offshore accounting services for accounting firms in USA. Our outsourcing accounting solutions ensure efficiency, compliance, small business, and cost-saving to enable businesses to thrive in a competitive finance environment.

[squareoneteleglobal]

Call Center Company Services in the Philippines

Square One Teleglobal provides top-notch call center services that enhance your business's customer engagement and drive growth.

Are you searching for the best call center services in the Philippines? Do you want to enhance your online presence and connect with more customers? Our call center solutions can help you achieve those goals. We improve customer interactions and boost satisfaction using strategically implemented techniques and tactics. With our services, businesses can enhance customer engagement, drive traffic to their website, and ultimately generate leads and revenue. If you’re looking for a reliable call center company in the Philippines, Square One Teleglobal is here to assist you.

Visit Us: https://square1teleglobal.com/outsourcing-services-we-provide/

[teemcorp123]

Offshore Accountants: Driving Financial Efficiency in a Global Economy

In an era of increasing globalization and digital connectivity, businesses are constantly seeking ways to optimize their operations and reduce costs. One strategy that has gained significant traction is the use of offshore accountants. This practice involves outsourcing accounting tasks to professionals located in other countries, typically those with lower labor costs and a strong pool of qualified talent.

Understanding Offshore Accounting

Offshore accounting refers to the practice of hiring accountants or accounting firms based in foreign countries to handle various financial tasks. These can range from basic bookkeeping to more complex financial analysis and reporting. Common locations for offshore accounting services include India, the Philippines, and Eastern European countries, where there is a large pool of English-speaking, well-educated accounting professionals.

Key Services Provided by Offshore Accountants

Bookkeeping: Day-to-day recording of financial transactions, including sales, purchases, receipts, and payments.

Financial Reporting: Preparation of financial statements, including balance sheets, income statements, and cash flow statements.

Accounts Payable and Receivable: Managing invoices, bills, and payments to and from the company.

Payroll Processing: Calculating and processing employee salaries, taxes, and benefits.

Tax Preparation: Assisting with the preparation and filing of various tax returns.

Financial Analysis: Providing insights into financial data to support business decision-making.

Audit Support: Assisting with internal and external audits by preparing necessary documentation.

Benefits of Offshore Accounting

Cost Savings: The primary advantage is the significant reduction in labor costs, often 40-60% less than hiring local accountants.

Access to Skilled Professionals: Many offshore locations have a large pool of qualified accountants with international certifications.

24/7 Service: Time zone differences can be leveraged to provide round-the-clock accounting services.

Scalability: Offshore teams can be easily scaled up or down based on business needs.

Focus on Core Business: By outsourcing accounting tasks, businesses can focus more on their core competencies.

Technological Advancements: Many offshore accounting firms invest in the latest accounting software and technologies.

Challenges and Considerations

While offshore accounting offers numerous benefits, it's not without challenges:

Data Security: Ensuring the confidentiality and security of financial data transmitted across borders is crucial.

Cultural and Language Barriers: Despite English proficiency, cultural differences can sometimes lead to misunderstandings.

Quality Control: Maintaining consistent quality of work can be challenging when the team is not in-house.

Time Zone Differences: While beneficial for 24/7 service, it can also pose communication challenges.

Regulatory Compliance: Ensuring offshore accountants are up-to-date with local regulations and reporting standards.

Best Practices for Successful Offshore Accounting

Clear Communication: Establish robust communication channels and regular check-ins with the offshore team.

Standardized Processes: Develop clear, documented processes for all accounting tasks.

Invest in Technology: Use cloud-based accounting software and secure file-sharing systems to facilitate collaboration.

Regular Training: Ensure offshore accountants are continually updated on relevant laws, regulations, and company policies.

Start Small: Begin with basic tasks and gradually increase complexity as trust and efficiency grow.

Regular Audits: Conduct periodic audits to ensure quality and accuracy of work.

The Future of Offshore Accounting

As technology continues to advance, companies are outsourcing Accountants and Bookkeepers

is evolving:

Artificial Intelligence and Automation: AI is being integrated into accounting processes, potentially changing the role of offshore accountants.

Blockchain Technology: This could revolutionize how financial transactions are recorded and verified.

Increased Regulation: As offshore accounting becomes more common, we may see increased regulation to ensure data security and quality standards.

Virtual Teams: The rise of remote work is blurring the lines between onshore and offshore teams.

In conclusion, offshore accounting presents a compelling opportunity for businesses to optimize their financial operations. While it comes with challenges, careful planning and implementation can lead to significant benefits in cost savings and operational efficiency. As the global economy continues to evolve, offshore accounting is likely to play an increasingly important role in helping businesses stay competitive and financially agile. https://teemcorp.com/accountants/

[offshoringguru]

Beyond the Factory Floor: Unveiling the Hidden Gems of Offshoring

Thinking offshoring is just about factories? Think again!

Offshoring can unlock a treasure trove of benefits for businesses in New Zealand and Australia. 🇦🇺🇳🇿 We're talking streamlined operations, wider talent pools, and even cost reductions!

Go beyond manufacturing and explore hidden gems like:

Software Development

Customer Service

️ Back-office Operations (think HR & Accounting!)

Discover how offshoring can supercharge your business.

Dive deeper in our blog post:

#offshoring #business #efficiency #growth #NZbusiness #AUBusiness

[mostlysignssomeportents]

Cigna’s nopeinator

I'm touring my new, nationally bestselling novel The Bezzle! Catch me THURSDAY (May 2) in WINNIPEG, then Calgary (May 3), Vancouver (May 4), Tartu, Estonia, and beyond!

Cigna – like all private health insurers – has two contradictory imperatives:

To keep its customers healthy; and

To make as much money for its shareholders as is possible.

Now, there's a hypothetical way to resolve these contradictions, a story much beloved by advocates of America's wasteful, cruel, inefficient private health industry: "If health is a "market," then a health insurer that fails to keep its customers healthy will lose those customers and thus make less for its shareholders." In this thought-experiment, Cigna will "find an equilibrium" between spending money to keep its customers healthy, thus retaining their business, and also "seeking efficiencies" to create a standard of care that's cost-effective.

But health care isn't a market. Most of us get our health-care through our employers, who offer small handful of options that nevertheless manage to be so complex in their particulars that they're impossible to directly compare, and somehow all end up not covering the things we need them for. Oh, and you can only change insurers once or twice per year, and doing so incurs savage switching costs, like losing access to your family doctor and specialists providers.

Cigna – like other health insurers – is "too big to care." It doesn't have to worry about losing your business, so it grows progressively less interested in even pretending to keep you healthy.

The most important way for an insurer to protect its profits at the expense of your health is to deny care that your doctor believes you need. Cigna has transformed itself into a care-denying assembly line.

Dr Debby Day is a Cigna whistleblower. Dr Day was a Cigna medical director, charged with reviewing denied cases, a job she held for 20 years. In 2022, she was forced out by Cigna. Writing for Propublica and The Capitol Forum, Patrick Rucker and David Armstrong tell her story, revealing the true "equilibrium" that Cigna has found:

https://www.propublica.org/article/cigna-medical-director-doctor-patient-preapproval-denials-insurance

Dr Day took her job seriously. Early in her career, she discovered a pattern of claims from doctors for an expensive therapy called intravenous immunoglobulin in cases where this made no medical sense. Dr Day reviewed the scientific literature on IVIG and developed a Cigna-wide policy for its use that saved the company millions of dollars.

This is how it's supposed to work: insurers (whether private or public) should permit all the medically necessary interventions and deny interventions that aren't supported by evidence, and they should determine the difference through internal reviewers who are treated as independent experts.

But as the competitive landscape for US healthcare dwindled – and as Cigna bought out more parts of its supply chain and merged with more of its major rivals – the company became uniquely focused on denying claims, irrespective of their medical merit.

In Dr Day's story, the turning point came when Cinga outsourced pre-approvals to registered nurses in the Philippines. Legally, a nurse can approve a claim, but only an MD can deny a claim. So Dr Day and her colleagues would have to sign off when a nurse deemed a procedure, therapy or drug to be medically unnecessary.

This is a complex determination to make, even under ideal circumstances, but Cigna's Filipino outsource partners were far from ideal. Dr Day found that nurses were "sloppy" – they'd confuse a mother with her newborn baby and deny care on that grounds, or confuse an injured hip with an injured neck and deny permission for an ultrasound. Dr Day reviewed a claim for a test that was denied because STI tests weren't "medically necessary" – but the patient's doctor had applied for a test to diagnose a toenail fungus, not an STI.

Even if the nurses' evaluations had been careful, Dr Day wanted to conduct her own, thorough investigation before overriding another doctor's judgment about the care that doctor's patient warranted. When a nurse recommended denying care "for a cancer patient or a sick baby," Dr Day would research medical guidelines, read studies and review the patient's record before signing off on the recommendation.

This was how the claims denial process is said to work, but it's not how it was supposed to work. Dr Day was markedly slower than her peers, who would "click and close" claims by pasting the nurses' own rationale for denying the claim into the relevant form, acting as a rubber-stamp rather than a skilled reviewer.

Dr Day knew she was slower than her peers. Cigna made sure of that, producing a "productivity dashboard" that scored doctors based on "handle time," which Cigna describes as the average time its doctors spend on different kinds of claims. But Dr Day and other Cigna sources say that this was a maximum, not an average – a way of disciplining doctors.

These were not long times. If a doctor asked Cigna not to discharge their patient from hospital care and a nurse denied that claim, the doctor reviewing that claim was supposed to spend not more than 4.5 minutes on their review. Other timelines were even more aggressive: many denials of prescription drugs were meant to be resolved in fewer than two minutes.

Cigna told Propublica and The Capitol Forum that its productivity scores weren't based on a simple calculation about whether its MD reviewers were hitting these brutal processing time targets, describing the scores as a proprietary mix of factors that reflected a nuanced view of care. But when Propublica and The Capitol Forum created a crude algorithm to generate scores by comparing a doctor's performance relative to the company's targets, they found the results fit very neatly into the actual scores that Cigna assigned to its docs:

The newsrooms’ formula accurately reproduced the scores of 87% of the Cigna doctors listed; the scores of all but one of the rest fell within 1 to 2 percentage points of the number generated by this formula. When asked about this formula, Cigna said it may be inaccurate but didn’t elaborate.

As Dr Day slipped lower on the productivity chart, her bosses pressured her bring her score up (Day recorded her phone calls and saved her emails, and the reporters verified them). Among other things, Dr Day's boss made it clear that her annual bonus and stock options were contingent on her making quota.

Cigna denies all of this. They smeared Dr Day as a "disgruntled former employee" (as though that has any bearing on the truthfulness of her account), and declined to explain the discrepancies between Dr Day's accusations and Cigna's bland denials.

This isn't new for Cigna. Last year, Propublica and Capitol Forum revealed the existence of an algorithmic claims denial system that allowed its doctors to bulk-deny claims in as little as 1.2 seconds:

https://www.propublica.org/article/cigna-pxdx-medical-health-insurance-rejection-claims

Cigna insisted that this was a mischaracterization, saying the system existed to speed up the approval of claims, despite the first-hand accounts of Cigna's own doctors and the doctors whose care recommendations were blocked by the system. One Cigna doctor used this system to "review" and deny 60,000 claims in one month.

Beyond serving as an indictment of the US for-profit health industry, and of Cigna's business practices, this is also a cautionary tale about the idea that critical AI applications can be resolved with "humans in the loop."

AI pitchmen claim that even unreliable AI can be fixed by adding a "human in the loop" that reviews the AI's judgments:

https://pluralistic.net/2024/04/23/maximal-plausibility/#reverse-centaurs

In this world, the AI is an assistant to the human. For example, a radiologist might have an AI double-check their assessments of chest X-rays, and revisit those X-rays where the AI's assessment didn't match their own. This robot-assisted-human configuration is called a "centaur."

In reality, "human in the loop" is almost always a reverse-centaur. If the hospital buys an AI, fires half its radiologists and orders the remainder to review the AI's superhuman assessments of chest X-rays, that's not an AI assisted radiologist, that's a radiologist-assisted AI. Accuracy goes down, but so do costs. That's the bet that AI investors are making.

Many AI applications turn out not to even be "AI" – they're just low-waged workers in an overseas call-center pretending to be an algorithm (some Indian techies joke that AI stands for "absent Indians"). That was the case with Amazon's Grab and Go stores where, supposedly, AI-enabled cameras counted up all the things you put in your shopping basket and automatically billed you for them. In reality, the cameras were connected to Indian call-centers where low-waged workers made those assessments:

https://pluralistic.net/2024/01/29/pay-no-attention/#to-the-little-man-behind-the-curtain

This Potemkin AI represents an intermediate step between outsourcing and AI. Over the past three decades, the growth of cheap telecommunications and logistics systems let corporations outsource customer service to low-waged offshore workers. The corporations used the excuse that these subcontractors were far from the firm and its customers to deny them any agency, giving them rigid scripts and procedures to follow.

This was a very usefully dysfunctional system. As a customer with a complaint, you would call the customer service line, wait for a long time on hold, spend an interminable time working through a proscribed claims-handling process with a rep who was prohibited from diverging from that process. That process nearly always ended with you being told that nothing could be done.

At that point, a large number of customers would have given up on getting a refund, exchange or credit. The money paid out to the few customers who were stubborn or angry enough to karen their way to a supervisor and get something out of the company amounted to pennies, relative to the sums the company reaped by ripping off the rest.

The Amazon Grab and Go workers were humans in robot suits, but these customer service reps were robots in human suits. The software told them what to say, and they said it, and all they were allowed to say was what appeared on their screens. They were reverse centaurs, serving as the human faces of the intransigent robots programmed by monopolists that were too big to care.

AI is the final stage of this progression: robots without the human suits. The AI turns its "human in the loop" into a "moral crumple zone," which Madeleine Clare Elish describes as "a component that bears the brunt of the moral and legal responsibilities when the overall system malfunctions":

https://estsjournal.org/index.php/ests/article/view/260

The Filipino nurses in the Cigna system are an avoidable expense. As Cigna's own dabbling in algorithmic claim-denial shows, they can be jettisoned in favor of a system that uses productivity dashboards and other bossware to push doctors to robosign hundreds or thousands of denials per day, on the pretense that these denials were "reviewed" by a licensed physician.

If you'd like an essay-formatted version of this post to read or share, here's a link to it on pluralistic.net, my surveillance-free, ad-free, tracker-free blog:

https://pluralistic.net/2024/04/29/what-part-of-no/#dont-you-understand

[thowawayuntilfurthernotice]

Or, they’re contracting the services of an out of house animation team to supplement the existing animators and speed up the production process while simultaneously lightening the load of the in house animators so they don’t overwork them to keep up with scheduled release dates.

In spite of what you believe, not everything is evidence of Viv being a bad person

If that were the case, why didn't they do that from the start?

Helluva Boss is a YouTube show, Viv isn't dealing with any network executives who are breathing down her neck and a set deadline.

I have zero issue with outsourcing when it comes to animated shows, most of the shows I grew up watching were outsourced to South Korea, the Philippines, and sometimes Japan.

Yes, traditional hand drawn animation is very time consuming, and if Viv wants to outsource the animation for a couple of scenes? I have zero issue with that.

The problem is that, everyone knows that Spindlehorse is a toxic work environment, that's why Viv keeps posting the same job offers every couple of months on Twitter, because nobody outside of her inner circle wants to work there.

She keeps getting fans to work on Helluva Boss because she knows they'll work for dirt cheap, but once those fans realize that working on one of Viv's shows isn't all that fun, they quickly leave to find work elsewhere.

Now sure, not every former employee has had the same experience, but it's kinda wild how some people who used to work on Helluva Boss don't seem to want to acknowledge the show or Viv on social media.

Scrolling through Viv's social media feeds, it's pretty obvious she isn't business savvy. She sucks at promoting her shows, she'll gladly throw away money to hire big name celebs to do voices for Helluva Boss while working with an indie budget, and she doesn't plan anything in advance.

I wouldn't be surprised if it turns out that she's started to outsource some of the animation because she can no longer afford to pay a lot of the in house animators.

This is the same woman who fucked everyone over by hiring Kesha during a time when Kesha was dealing with all sorts of legal troubles, causing production on the season one finale to become an absolute nightmare.

[contactcallcenter]

 The Role of Technology in Philippine Call Centers

In today’s fast-paced digital world, technology plays a pivotal role in shaping customer service delivery. For companies looking to outsource their customer support, Philippine call centers have emerged as a leading choice, not just because of their skilled workforce but also due to their adoption of advanced technologies. In this blog, we’ll explore how technology enhances the operations of Philippine call centers and drives exceptional customer experience management.

The Philippines has become a global leader in the BPO (Business Process Outsourcing) sector, primarily due to its rich talent pool and cultural affinity with Western markets. However, a significant factor that sets Philippine call centers apart is their ability to leverage technology effectively. From cutting-edge software to artificial intelligence, technology is transforming the way these centers operate, improving efficiency and enhancing the overall customer experience.

Key Technologies Enhancing Philippine Call Centers

1. Cloud-Based Solutions

Cloud technology has revolutionized how Philippine call centers operate.

- Accessibility: Agents can access customer data and applications from anywhere, facilitating remote work and disaster recovery.

- Scalability: BPO companies in the Philippines can easily scale operations up or down based on client needs, providing flexibility for businesses.

2. Customer Relationship Management (CRM) Systems

Effective customer experience management relies heavily on robust CRM systems.

- Data Management: CRMs help manage customer interactions and store critical data, enabling agents to provide personalized service.

- Analytics: These systems provide valuable insights into customer behavior, allowing companies to tailor their services and improve customer satisfaction.

3. Artificial Intelligence (AI) and Chatbots

AI technology is becoming increasingly prevalent in Philippine call centers.

- 24/7 Support: Chatbots can handle basic queries and provide immediate responses, ensuring customers receive assistance at any time.

- Efficiency: AI can analyze customer interactions to identify trends and automate repetitive tasks, allowing human agents to focus on more complex issues.

4. Omni-Channel Communication

Today’s customers expect to connect with brands through various channels.

- Integrated Platforms: Philippine call centers utilize technology that integrates phone, email, chat, and social media into one platform, ensuring a seamless customer experience.

- Consistency: This omni-channel approach allows agents to provide consistent service across all touchpoints.

 5. Workforce Management Software

Managing a team of agents efficiently is crucial for maintaining service quality.

- Scheduling: Advanced workforce management tools help optimize agent scheduling based on call volume forecasts, ensuring the right number of agents are available at peak times.

- Performance Monitoring: These tools track key performance indicators (KPIs), allowing managers to assess agent performance and make data-driven decisions.

 Insights from the Industry

According to a report by the IT and Business Process Association of the Philippines (IBPAP), the BPO sector, including Philippine call centers, is expected to continue its growth trajectory, with technology playing a significant role in this expansion.

 Key Insights:

- Investment in Technology: Approximately 70% of BPO companies in the Philippines are investing in new technologies to enhance their service offerings.

- Improving Customer Satisfaction: Companies utilizing advanced technology in their customer service operations report up to a 30% increase in customer satisfaction ratings.

 Data-Driven Decision Making

Data plays a crucial role in shaping the strategies of Philippine call centers.

- Real-Time Analytics: Call centers can monitor customer interactions in real-time, allowing for immediate adjustments and improvements.

- Feedback Loops: By analyzing customer feedback, these centers can identify areas for improvement and implement changes quickly.

 Conclusion

As businesses increasingly look to outsourcing customer service in the Philippines, the role of technology in Philippine call centers cannot be overstated. The combination of cloud-based solutions, advanced CRM systems, AI, omni-channel communication, and workforce management tools is driving a new era of customer experience management.

For companies considering outsourcing their customer support, partnering with a technology-forward Philippine call center can yield substantial benefits. Enhanced efficiency, improved customer satisfaction, and a seamless service experience are just a few of the advantages that come from leveraging technology in these centers.

In summary, the future of Philippine call centers is bright, with technology paving the way for innovation and growth. By choosing a BPO company in the Philippines that prioritizes technological advancements, businesses can ensure they provide top-notch service that meets the evolving needs of their customers.

[taffybuns]

Hi there!! I absolutely love your art they're so so lovely!! I hope you don't mind me asking, but Ive been wanting to make merch out of my art and potentially selling them on shoppee, but I don't really know where to start with even making the products themselves 😅 Can I ask how you go on about making your prints, keychains, and pins? :O like is there a specific manufacturer you go to? and do you have any tips for starting out an art business as well? I'm also from the Philippines by the way, and it's super inspiring for me to see such a cool artist like you!!

hi! ive answered a similar question about selling at local conventions here!

i have to post this publicly as a mini PSA- shopee, and all online selling platforms in the philippines (tiktok, lazada, possibly more in the future) are being required to register their stores under the BIR under a new law, and it will take effect in April. as of a few days ago they've restricted the ability to list new store items for non-registered shopee stores. it can be pretty expensive, so please look into that and whether or not it is worth it for you to register, otherwise you may have to self promote and sell and ship on your own platform (cococart, order forms, basically any place with no marketplace and you would have to promote yourself.)

this has been a huge bump in the road for a lot of merch artists here in the PH. id be happy to talk more details if you need more info about it!

as for the products themselves, i do have a different local manufacturer for each- I'm saving up for a printer but it tends to cost a lot so I'm outsourcing for now. i get my keychains done overseas since no local suppliers are up to my print standards right now, but i can recommend some good ones if you cant handle international shipping fees!

that said, feel free to message me again- through ask or email- im not one to post my suppliers publicly, as most artists don't, i hope you understand! i'm publishing this ask mostly to give word on Shopee.

all the best !

[mariacallous]

One of the more persistent concerns in the age of AI is that the robots will take our jobs. The extent to which this fear is founded remains to be seen, but we’re already witnessing some level of replacement in certain fields. Even niche occupations are in jeopardy. For example, the world of OnlyFans chatters is already getting disrupted.

What are OnlyFans chatters, you say? Earlier this year, WIRED published a fascinating investigation into the world of gig workers who get paid to impersonate top-earning OnlyFans creators in online chats with their fans. Within the industry, they’re called “chatters.”

A big part of the appeal of OnlyFans—or so I’m told—is that its creators appear to directly engage with their fans, exchanging messages and sometimes talking for hours. Relationship simulation is as crucial an ingredient to its success, basically, as titillation.

Of course, a single creator with thousands of ongoing DM conversations has only so many hours in a day. To manage the deluge of amorous messages, it’s become commonplace to outsource the conversations to “chatters” paid to sub in for the actual talent.

These chatters used to mainly be contractors from the Philippines, Pakistan, India, and other countries with substantially lower wage expectations than the US. But, increasingly, human chatters are getting replaced by AI-generated stand-ins.

A number of different startups now sell access to these AI chatters and other generative AI tools—and they say business is booming.

“A lot of creators were like, hey, there’s a need,” says Kunal Anand, the founder of a startup offering an AI OnlyFans chatting service called ChatPersona. “We built our own model with data we got from a lot of creators’ chats.”

Since launching last year, ChatPersona has around 6,000 customers, according to Anand, a mix of individuals and agencies.

Anand says that ChatPersona doesn’t technically violate OnlyFans’ terms of service because it requires a human in the loop to press “send” on the messages its AI chatters generate. (It has previously been reported that OnlyFans banned the use of AI chatbots although its current terms of service do not mention AI chatters.)

OnlyFans did not respond to repeated requests for comment.

The field is already fairly crowded. Some of the better-known tools have on-the-nose names like FlirtFlow, ChatterCharms, and Botly. Another competitor, the relatively generically named Supercreator, has a suite of AI tools, from AI-generated scripts to an assistant called Inbox Copilot that algorithmically sorts simps, moving “spenders” to the top of the list and ignoring “freeloaders.”

Eden, a former OnlyFans creator who now runs a boutique agency called Heiss Talent (and who would only speak on the record using her first name, citing privacy concerns) is an enthusiastic adopter of this tech. She represents five creators and says they all use Supercreator’s AI tools. “It’s an insane increase in sales, because you can target people based on their spending,” she says.

One of the features scans for fans who haven’t been active in a while, and then automatically sends a message when they log on for the first time. Eden says that the creators take over from there, but having a robot get the ball rolling is remarkably efficient, resulting in at least one $1,000 tip from a conversation initiated by AI.

Although there are some AI chatter tools that are fully automated, Eden likes the creators she represents to mix in their own words. “We come up with the core of the message and the AI helps us fill it out,” she says. “We like to keep things as authentic as possible.” Sure!

[thefloatingstone]

Do you think anime today are made with too many safety nets? Like gone are the days where something experimental or risky (risky in terms of something not seen before)

Yes but I think it's also a ratio thing.

In the entirety of the 80s, 256 were released. In 2022 ALONE 106 anime were released. There is a VAST amount more anime released today, and as a result, a good majority of it is extremely "safe" from a business point of view.

However I think the biggest culprit for this is simply one of money. 1980s Japan was going through an INSANE economic boom. On top of this, the "Straight to VHS" market hit the scene in 1983, which enabled anime to be able to show things which were technically illegal for Japanese broadcasting. Because straight to video anime were not technically broadcasted. This is why OVA from this time period tend to be as hyper-violent and sexual as they are. It was the first time anime actually had the medium in which it could show those things and this new freedom had many anime studios go to an extreme just to explore these new possibilities.

These days, anime animators are paid less than what's considered the legal minimum wage in Japan. But because anime is such a huge profit for Japan, the Japanese government overlooks the breaking of worker's rights. Animators in japan have not had a wage increase since the late 90s, and many of the artists who work on animation make about $400 to $500 a month. While also being expected to live in Tokyo (one of the most expensive cities in the world to live in) and essentially work 24/7 to make deadline. It's reaching a point where, because the people funding anime do NOT want to spend more money but their animators are actively dying from being overworked, have started outsourcing the animation part of anime to overseas studios like the Philippines because they don't have to pay as much. Or their NEW fun little tactic which is to hire amatuer animators off twitter from young kids who REALLY want to work in anime as their dream who are easier to exploit and misuse because they are young, inexperienced, passionate and naive. WATCH OUT FOR THIS. It's becoming more common.

Most larger anime shows also know their main money won't come from broadcast or even blu-ray sales (although Blu-ray sales are EXTREMELY important as far as an anime's success goes) the REAL money comes from merchandise sales or a push of sales in gacha games that are tied to the anime in question. Basically the way Pokemon works at this point. Where the games only exist to justify the existence of merchandise.

So the producers of anime want shows that they know will translate well into merchandise sales. The big merchandise target which these companies like tend to be men aged 18 - 25 who don't yet have families of their own. Because they tend to have a lot more disposable income. However, as things have changed and shows like Sailor Moon have proven, women are also willing to spend large amounts of money on merch. But due to the social structure of Japan, statistically women are less likely to spend the same amount of money because society pressures them more to work towards starting families and focusing their money on building households. (something Japan itself puts extreme pressure on especially with their declining birthrate but even before this just through their traditional family values).

This is why if you compare the amount of shoujo and Josei anime that come out per year versus the amount of Shounen and Seinen anime, it's not even CLOSE in numbers. And what shows MIGHT appeal to women just as men tend to still have cute girls in them to push figurine sales.

It's created an extremely hostile environment where artists simply do not have the means to actually be creative because they are being bled dry for no money.

BUT, because of the sheer number of anime that release per year, it IS more likely to have hidden gems come out made by people who genuinely have a great passion for what they make. It's just that before these would be the anime that outshines everybody else, but because there is just SO MUCH shovelware anime, it can be a little harder to see in the crowd of 5000 isekai and gacha anime.

The industry is not in a great place right now in terms of a creative environment. But it doesn't mean quality isn't there. It's just the quality anime won't be the "biggest" anime of the season or the most talked about or the one you see the most merch for.

Except for Mob Psycho 100. MP100 is GENUINELY one of the best anime to come out in the last 10 years. It uses experimental mixed media in its animation, the animation itself is top tier, and its story and characters are extremely unique for the anime medium.

ALSO! there is an anime coming out for one of my favourite current running manga "Kaiju No. 8". Monster Number 8 is part of a new breed of manga that's part of a branch of Shounen Jump called "Jump+". Shounen Jump has for DECADES demanded its manga writers provide a chapter PER WEEK for publishing. Similarly to anime, this bleeds manga artists dry and leaves them often with debilitating health conditions due to overwork (I have a manga by Satoshi Kon where he talks about getting Jaundice while making the comic due to overwork).

Jump+ on the otherhand works differently. The manga do NOT update per week but have larger gaps between updates with short breaks sometimes by the artists.

AND GUESS WHAT???

IT MEANS THE QUALITY OF THE MANGA HAVE GONE UP!

WHAT A SHOCK!

Anyway apparently Kaiju No. 8 is getting an anime adaptation and I am extremely excited.

(He's upset because he pissed through his nipples on the street)

Seriously tho. Kaiju No. 8 is about a 30 something year old dude who works as "monster clean up" which is basically the guys who have to mop up the guts of whatever Kaiju the heroes blew up that week.

until he accidentally becomes exposed to something which gives him the ability to shapeshift into a monster. He reapplies to the Kaiju-fighting division being one year under the cut-off age, an entrance exam he has failed multiple times in the past, but gets in this time (but barely iirc. It's been a while since I read the beginning. (of course if the defense division ever sees him in his monster form they will kill him which is probably not the smartest career move but I mean WHAT ELSE IS HE SUPPOSED TO DO?)

AND THEN THE POWER OF FRIENDSHIP HAPPENS.

Where his hero buddies who find out he is also a kaiju have to help him BOTH fight the monsters attacking the city while ALSO keeping his powers a secret from the OTHER officers in the division. Specifically his best friend who then pushes himself to be BETTER at the defense thing specifically so his friend (who's named Kafka by the way because of course) won't transform to protect him and potentially get himself killed by the defense division.

It's so good. Please... I am weak for power of friendship stories....

Everybody protects each other and care about each other so much...

I just hope the anime can get something good out, because already from the sneak peaks we've seen, the quality seems to be the same level of mid most major anime have these days. But hey. At least it's not CG.

[hi-ma-ni]

BPO Companies: How to Choose the Best BPO Company in India?

Today, business process outsourcing has become a growing trend. With so much data and consumers to manage, corporate confidence in Best BPO Company has grown over the years. India's IT and BPO services sector has grown rapidly since its inception in the mid-1990s and today has a turnover of US$37.6 billion. The Indian BPO market has grown due to economies of scale, reduced business risk, cost advantages, improved utilization, and superior experience. Among competitors such as Australia, China, the Philippines, and Ireland, India is now the world's leading hub for the consumption of BPO services. India's immense popularity as a global outsourcing destination is due to the country's low labor costs and a large pool of skilled and skilled workers gave an opportunity to companies like Ascent BPO to provide better services at reasonable prices.

But since many organizations in India offer quality data entry services, companies only need to choose the best ones after they have done their homework. Look on our website to learn how to choose the Best BPO Company like us.

What is business process deploying or outsourcing (BPO)?

Before we get started, we want to give our audience an overview of what a BPO is. Business process outsourcing companies provide services that allow companies to focus on their core business. Let us consider this problem in detail. You may not have the time or resources for a separate organization that you can trust to handle other aspects of your business. These other aspects can be anything from call center operations, marketing, SEO, finance to human resource activities. The sky is the limit. Now that business process outsourcing has sparked some interest, let's explain what to look for in the Best BPO company.

Some Best BPO company are given below:

Tata Consulting Services:

Tata Consulting Services (TCS) is the second-best outsourcing firm in India. TCS is an organization based in Mumbai in Bangalore. TCS provides trading services, platform solutions, analytics, information services, and more. TCS has more than 400,000 employees in India and thousands of employees in other parts of the world. Tata Advisory Services will generate revenue of approximately $23 billion in 2020.

Wipro:

Wipro is a leading multinational company providing IT services, consulting, and business operations. They serve their clients by applying their expertise in cognitive computing, hyper-automation, robotics, cloud, analytics, and emerging technologies.

Ascent BPO

Ascent BPO manages multiple streams such as data entry services, data entry projects, data entry processing, web research, financial accounting, and call center services. Get the best outsourcing service at the lowest possible price here. Wide access to major Indian metropolitan areas such as Delhi and Mumbai, as well as other major cities in India such as Bangalore, Chennai, and Kolkata.

First source solution:

Firstsource Solution is a leading provider of customized Business Process Management (BPM) services to the banking and financial, customer service, telecom, media, and health industries. It is headquartered in Mumbai, and also has operations in the United States, United Kingdom, and the Philippines. In addition, Firstsource Solutions recently won Gold and Silver Awards at the UK Complaint Management Awards 2020.

UrbanTimer:

UrbanTimer is a VA company based in Kolkata. Believing that your experience will be "the best in your business," the company offers administrative support, customer service, content creation, graphic design, project management, QuickBooks services, startups, and more.

Professional BPO Qualifications: What To Look For?

Companies considering working with a BPO company should know what to look for in potential partners. If you're wondering how to find the most qualified BPO company like Ascent BPO, a few key qualifications are good indicators that you're doing business with experienced professionals:

1.    Proven experience:

Your business processes should not be executed by ordinary people. One of the most important qualifications for Best BPO company is proven experience in the industry. Excellent customer testimonials show that your business has been treated similarly.

2.    Specialized Services:

We offer a variety of functions and processes, and specialized services demonstrate expertise. If you're wondering how to find the most qualified BPO company, it's a good sign to find a company that specializes in a field similar to yours.

3.    Reliability and Security:

Because Ascent BPO handles confidential and proprietary company information, you want to ensure that your BPO company's data security measures are in place. If you can tell that a BPO company values ??reliability and security, you know your data is safe.

4.    Focus on Metrics:

Being data-driven is one of the most important skills a BPO company should look for. A metrics-driven BPO company tests and shows clients how it is performing.

5.    Transparency:

Transparency is an important factor if you want to know how to find the most qualified BPO company. If a BPO company doesn't seem honest or transparent, you won't be satisfied with their work.

You should browse through the above-given details about BPO companies to find the most qualified BPO company. These elements will help you determine which BPO company is the best fit for your business.

Resource:https://www.ascentbpo.com/bpo-companies

Useful Links:

[squareoneteleglobal]

Top Call Center Technologies Transforming Customer Support in 2024! 🌟

From AI-powered chatbots to advanced CRM integration, the future of customer service is here. 💡 Stay ahead of the curve and deliver seamless experiences with the latest innovations.

Read me: https://square1teleglobal.com/latest-call-center-technology/

[jobyoda-philippines]

Discover Your Next Career Move: Comprehensive Guide to Job Opportunities in Cebu City

As the leading employment platform in the Philippines, JOBYODA brings you an extensive overview of the dynamic job market in the Queen City of the South. The employment landscape in Cebu City continues to evolve, offering diverse opportunities across multiple industries and career levels.

Current Job Market Overview

Cebu City's employment sector is experiencing remarkable growth, with JOBYODA tracking over 4,000 active job listings across various industries. The city's strategic position as the economic hub of the Visayas region, coupled with its modern infrastructure and skilled workforce, makes it a prime destination for both multinational companies and local enterprises.

Top Industries Currently Hiring

Based on JOBYODA's latest market data, these sectors show the highest demand for talent:

Information Technology and Software Development

Cebu's IT Park and Cebu Business Park host numerous tech companies actively recruiting software developers, QA specialists, and IT project managers. JOBYODA has observed a 45% increase in IT-related jobs over the past quarter.

Business Process Outsourcing (BPO)

The BPO sector remains a cornerstone of employment in Cebu, with major companies continuously recruiting for customer service representatives, technical support specialists, and team leaders across various shifts.

Tourism and Hospitality

With Cebu's thriving tourism industry, hotels, resorts, and restaurants maintain steady hiring cycles for positions ranging from front desk staff to management roles.

Manufacturing and Export

The presence of major manufacturing companies in the Mactan Export Processing Zone creates consistent demand for production supervisors, quality control specialists, and logistics coordinators.

Construction and Real Estate

The booming real estate sector offers numerous opportunities for architects, engineers, and construction professionals.

Salary Ranges and Benefits

JOBYODA's salary analysis for Cebu City reveals competitive compensation packages:

Entry-Level Positions: ₱16,000 - ₱22,000

Mid-Level Roles: ₱25,000 - ₱45,000

Senior Positions: ₱50,000 - ₱100,000+

Many companies offer comprehensive benefits including:

Health insurance

Transportation allowances

Meal allowances

Performance bonuses

Professional development opportunities

How to Stand Out in Job Applications

As experts in Cebu's job market, JOBYODA recommends these strategies for successful job hunting:

1. Language Skills

Highlight proficiency in English, Cebuano, and other languages. Many companies value multilingual candidates due to Cebu's international business environment.

2. Industry-Specific Skills

Focus on developing skills that are in high demand in Cebu's job market. JOBYODA's skills assessment tools can help identify areas for improvement.

3. Professional Network Building

Attend JOBYODA's career events and networking sessions specifically organized for Cebu-based opportunities. These events provide direct access to hiring managers and recruitment professionals.

Transportation and Accessibility

Cebu City offers various transportation options to reach business districts:

Modern jeepneys

Bus rapid transit system

Taxi services

Ride-hailing apps

Point-to-point shuttle services

JOBYODA's Exclusive Services

To maximize your success in finding employment, utilize these JOBYODA features:

Geo-targeted job alerts for Cebu positions

Virtual interview preparation tools

Resume optimization services

Company culture insights

Salary calculator specific to Cebu areas

Future Job Market Projections

According to JOBYODA's research team, Cebu's job market is expected to grow by 30% in the coming year, with particular expansion in:

E-commerce operations

Financial technology

Healthcare services

Maritime industry

Sustainable tourism

Application Tips from JOBYODA Experts

1. Tailor your resume for specific Cebu-based roles

2. Research company locations and accessibility

3. Prepare for both virtual and in-person interviews

4. Keep your JOBYODA profile updated with latest skills and experiences

Whether you're a fresh graduate or an experienced professional, Cebu City's job market offers numerous opportunities for career growth. JOBYODA remains committed to connecting talented individuals with their ideal positions through our advanced platform and comprehensive support services.

Visit JOBYODA.com today to explore the latest job opportunities in Cebu City and take advantage of our specialized tools and resources designed to help you secure your next career opportunity in this vibrant metropolitan hub.

Begin your career journey in Cebu City with JOBYODA – where opportunities meet talent in the heart of the Visayas.

[offshoringguru]

Go Offshore: Slash Your Costs By Offshoring Accountants & Admin Staff (Philippines vs. Australia)

Tired of high staff costs eating into your profits?

Offshoring to the Philippines can be a game-changer! Our blog dives deep into the cost savings and talent pool benefits of hiring skilled accountants & admin staff in the Philippines compared to Australia.

Learn how YOU can:

Slash your salary & benefit expenses significantly

✅ Access a highly qualified workforce with strong English skills

Boost your Australian business's competitive edge

#offshoring #philippines #australia #accountants #adminstaff #business #costsavings #growth #globaltalent