#outbound customer care

[dazonntechnologies]

Top PHP Development Outsourcing services from Dazonn Technologies. This type of service can be beneficial for businesses or organizations that need custom PHP development but do not have the in-house resources or expertise to complete the project. For more details visits our website or Contact us now: 1-888-216-7282

[customercareservices01]

#Customercareservices at #Call2Customers prioritize efficient and personalized solutions to address clients' needs. With 24/7 #support, expert handling, and #customer-focused strategies, we ensure high satisfaction rates. Our dedicated team aims to enhance customer experiences, foster trust, and build long-term relationships with clients globally."

📲Call on: +91-9891057170

🌐Visit: https://www.call2customers.com/call-center-services/customer-care.html

[highfiveglobalnetwork]

Maximizing Business efficiency with a BPO services provider in Delhi

In the fast-paced business environment of today, companies must find ways to streamline operations and cut costs to stay competitive. One effective strategy is outsourcing certain functions to a specialized BPO service provider. Particularly in bustling metropolitan areas like Delhi, finding a reliable BPO service provider can make a significant difference to a company’s bottom line.

A BPO service provider in Delhi offers a wide array of services tailored to meet the unique needs of businesses. From customer support and technical assistance to back-office operations and data entry, these providers bring expertise and efficiency to the table. By outsourcing these non-core activities, companies can focus more on their primary objectives and strategic growth.

The benefits of partnering with a BPO service provider in Noida are manifold. First and foremost is the cost advantage. Delhi, being a hub of talent and resources, offers competitive pricing for BPO services. This cost efficiency stems from the lower operational costs in India compared to Western countries, allowing businesses to enjoy high-quality services at a fraction of the cost.

Moreover, a BPO service provider in Delhi NCR is equipped with the latest technology and skilled professionals. These providers invest heavily in training and development to ensure their employees are up-to-date with industry standards and best practices. This means businesses can leverage top-notch expertise without the need to invest in expensive training programs themselves.

Another significant advantage is scalability. As businesses grow, their operational needs evolve. A BPO service provider in Ghaziabad can quickly scale services up or down, providing the flexibility needed to adapt to changing business requirements. This scalability ensures that companies can respond swiftly to market demands without the burden of hiring and training new staff.

Furthermore, time zone advantages play a crucial role. With a BPO service provider in Gurugram, company like High-five Global Network based in different parts of the world can benefit from round-the-clock operations. This 24/7 availability ensures that customer queries are handled promptly, and critical functions continue smoothly without interruption, leading to increased customer satisfaction and loyalty.

In conclusion, choosing the right BPO service provider in Greater Noida can be a game-changer for businesses looking to enhance efficiency, reduce costs, and maintain high service standards. The combination of cost-effectiveness, expertise, scalability, and time zone benefits makes Delhi a prime location for outsourcing. By partnering with High-Five Global Network, A reputable BPO service provider in Delhi, companies can achieve operational excellence and drive their business towards sustained growth and success.

[aggrandizeven]

Freight Forwarding Software vs. Transportation Management Systems: What's the Difference

Transporting goods across the supply chain can be a complex process that requires careful planning and coordination. To help businesses manage their freight operations, there are two primary software solutions available: transportation management systems (TMS) and freight forwarding software. While these two solutions may seem similar, there are key differences between them that businesses should understand when selecting the right tool for their needs.

Transportation Management Systems (TMS)

A TMS is a software category that focuses on optimizing the physical movement of goods by road, rail, air, or sea. It helps businesses manage their transportation networks by automating tasks like route planning, shipment tracking, carrier selection, and freight audit and payment. TMS software can provide real-time visibility into shipment status, which helps businesses make better decisions and improve their supply chain efficiency.

TMS software is used by two primary user groups: shippers, manufacturers, and distributors, and third-party logistics providers (3PLs). Shippers and manufacturers typically use TMS to manage their inbound and outbound transportation needs, while 3PLs use TMS to provide transportation management services to their customers.

One of the main benefits of TMS software is that it provides shippers and 3PLs with a centralized platform to manage their transportation operations. This allows them to streamline their processes and optimize their transportation networks for maximum efficiency. By automating tasks like route planning and carrier selection, TMS software can also help businesses reduce costs and improve delivery times.

Freight Forwarding Software

Freight forwarding software is a comprehensive solution that enables businesses to manage all aspects of their freight operations in one digital platform. It helps businesses organize and store data, process orders, track shipments, optimize delivery routes, and generate custom reports. With the right freight management system, businesses can reduce costs, improve customer satisfaction levels, and maximize profitability.

Freight forwarding software typically includes features like quote management, carrier selection, shipment tracking, and invoicing. It can also help businesses stay compliant with regulations and industry standards, such as Customs regulations and Incoterms.

Freight forwarding software is particularly useful for businesses that rely on 3PLs to manage their shipping needs. By using a single platform, businesses can ensure that all their freight operations are centralized, which can improve communication and collaboration between different parties in the supply chain. It can also help businesses reduce errors and improve data accuracy by eliminating the need for manual data entry.

Differences Between TMS and Freight Forwarding Software

While both TMS and freight forwarding software are designed to help businesses manage their freight operations, there are key differences between them. The primary difference is their scope: TMS software is focused on optimizing transportation operations, while freight forwarding software is designed to manage all aspects of freight operations, including transportation, warehousing, and inventory management.

Another key difference is their user base. TMS software is used by both shippers and 3PLs, while freight forwarding software is primarily used by 3PLs. This is because freight forwarding software is designed to help 3PLs manage multiple customers and their freight operations, while TMS software is more focused on helping businesses manage their own transportation networks.

Conclusion

In conclusion, businesses that need to move goods across the supply chain have two primary software solutions available: transportation management systems and freight forwarding software. While both solutions are designed to help businesses manage their freight operations, they have different scopes and user bases. Understanding these differences can help businesses select the right tool for their unique needs, whether they need to optimize their transportation operations or manage all aspects of their freight operations.

When selecting a software solution, businesses should consider factors like their current processes, their specific needs, and their budget. They should also look for a solution that is user-friendly and easy to integrate with their existing systems. By choosing the right software solution

[pingcall-getlead]

Effective Moving Inbound Calls Strategy For Flight Booking

Flight booking call lead generation is a critical aspect of the travel industry as it provides a direct line of communication between the customer and the travel agency or airline. This approach allows potential customers to ask questions, clarify doubts, and receive personalised recommendations that help them make informed decisions. By offering such services, travel agencies can establish a good rapport with their customers and build trust, which can eventually lead to loyal and long-term relationships. Furthermore, Moving Inbound Calls prove to be an effective way of generating leads that are highly valuable and have a higher chance of converting into actual bookings. This stands true with the statistics where moving inbound leads have proven to be 10 times more likely to convert than outbound leads. 

Strategies for Flight Booking Calls Inbound Lead Generation

To generate high-quality leads, travel agencies or airlines need to employ effective strategies that encourage potential customers to call and inquire about Flight Booking Call. 

Some of the strategies employed by lead generation companies include:

24/7 Availability: Customers should be able to call at any time of the day, including holidays and weekends. This ensures that they have access to the information they need when they need it, increasing the chances of converting leads into bookings.

Provide Personalised Service: Train staff to provide personalised service by answering questions, offering recommendations, and providing solutions that meet the customer's needs.

Offer Incentives: Offering incentives such as discounts, loyalty points, or free upgrades can encourage potential customers to book flights and become repeat customers.

Advertise Toll-Free Numbers: Promote toll-free numbers that customers can call without incurring charges. This strategy is especially effective for international customers.

Handling Flight Booking Calls

Handling flight booking calls requires attentiveness, professionalism, and excellent customer service. By providing accurate information and recommendations, addressing customer queries and concerns, and following up with essential details, travel agencies and airlines can establish a good rapport with their customers and build trust, which can eventually lead to loyal and long-term relationships.

Handling moving inbound calls is a critical part of lead generation as it directly impacts the customer's experience. Here are some tips for effectively handling inbound calls:

Greet the customer with a warm and friendly tone. Introduce yourself and ask how you can assist them.

Listen attentively to the customer's query and ask follow-up questions to clarify any doubts.

Provide accurate information and recommendations that meet the customer's needs.

If necessary, provide alternative flight options, such as different dates or routes.

Offer additional services such as hotel bookings, car rentals, or travel insurance.

End the call by thanking the customer for choosing your service and providing them with a confirmation number and other relevant details.

PingCall is a leading call lead generation company that specialises in providing inbound flight booking call services to travel agencies and airlines. With PingCall, travel agencies and airlines can generate high-quality leads by providing excellent customer service to potential customers who are interested in booking a flight. 

Wrapping Up!

Flight Booking Call lead generation is an essential aspect of the travel industry that can help generate high-quality leads and increase bookings. By employing effective strategies and handling inbound calls with care and professionalism, travel agencies and airlines can provide personalised service that meets the customer's needs and builds trust.

PingCall's experienced team of professionals is equipped with the necessary skills and tools to handle inbound calls efficiently and effectively. They have extensive knowledge of the travel industry and understand the importance of providing personalised service to customers.They employ effective strategies, handle Moving Inbound Calls with care and professionalism, and provide accurate information and recommendations that meet the customer's needs. SOURCE URL: https://medium.com/@pingcall69/effective-moving-inbound-calls-strategy-for-flight-booking-1fd8fe53387e

[stalkedbytrains]

Where did this memo come from? It was placed so prominently at my station. But it wasn't there before I went to the bathroom.

There were no trains at 3AM. There was only the last late night train at 2:44AM that would come through on it way out of the city. There was nothing going in.

If there was an unscheduled train it would be cutting it way to close. There wouldn't be room or distance enough on the tracks for both of them. And if it was going into the city... well there was supposed to be overnight maintenance happening there.

I shivered in the cold. There was something weird going on here.

Someone could have broken into the little station I worked in and placed this here, but why would they? Some kind of weird prank? Dumber things have happened.

The overnight shift at the train station wasn't all it was cracked up to be. Not that there was anything really cracked up about it in the first place.

The only people I ever reacted with were the overworked and under-rested service industry people that were getting off work and heading to their cheaper apartments far away from the city, and the rapidly sobering partiers. An old woman wasn't necessarily on the list of people that often come by the station.

I crumpled up the memo and threw it away. I wasn't paid nearly enough to give a shit. If this was some kind of TikTok prank, I wouldn't be able to summon enough effort to not care.

I pulled out my book and got back to reading.

I only managed to get one page into my reading when I was interrupted by the sounds of an extremely old printer suddenly springing to life and laboriously printing out a message.

There wasn't even a printer here. What was possibly making that noise? I looked around, but the station was small, barely big enough for me to fit in it. I think I would have noticed a printer somewhere.

But sure enough, there in a corner by the door was an old printer. A teletype from the 70's it looked like. I for sure would have realized it was there.

Slowly, with all the noise and effort of a piece of technology fifty years out of date would.

The perforated paper came out slowly, a quarter of an inch at a time, wailing and grinding the whole time.

Finally the paper was done and I had to tear it out like a paper towel in a shitty public restroom dispenser.

*** DO NOT DISCARD ***

*** IMPORTANT INFORMATION TO FOLLOW ***

AN OLD WOMAN WILL ARRIVE AT THE STATION AT PRECISELY 2:47 AM, SHE WILL NOT HAVE ENOUGH MONEY TO PAY THE FARE, LET HER IN ANYWAY. SHE WILL THEN BOARD AN UNSCHEDULED TRAIN AT EXACTLY 3:00 AM.

DO NOT ATTEMPT TO TURN HER AWAY UNDER ANY CIRCUMSTANCES.

My hands shook as I read this message. It was definitely because it was cold and the tiny space heater had turned off.

What all but stopped my heart was the handwriting at the bottom of the paper. The printer was old and wasn't capable of receiving faxes or messages like this and it sure as hell wasn't able to print out handwriting.

"More than just your life rests on this"

I could feel a nervous bile rising in the back of my throat. There was something happening here that I couldn't see. Something more or less than a regular shift.

I threw the paper away and tried to forget it.

But the printer started up again.

"NOT JUST YOU ARE AT RISK. THERE ARE MANY THINGS THAT HANG ON THIS PRECIPICE."

Another message followed this one. All of them similarly weighty and written in the same frantic handwriting, conveyed to me through an impossible printer.

I tried to ignore it. There were no people on the platform, I just had to sit here and help any of the drunks or commuters to get on their train at 2:44am.

Sure enough there are a couple of the regulars that I see a couple of times a week waiting for their train. There's a drunk man with a bottle and an unbuttoned dress shirt waiting for the train.

He stares at me with an intense focus unbecoming of a drunk.

I tell him he has to throw out the bottle or he won't be let on the train.

"Attention customers, an outbound train, towards the Quarry, will be arriving shortly," the automated announcement comes across the tinny speakers.

"It's not my train," he says to me.

"Well you're either getting on this train or you gotta find some place to sleep it off since there's not another train for two hours."

"There's another train."

Frustrated I snap at him. "You can get on this train coming in a minute, or you can sleep out here for a few hours and probably freeze to death. I don't want to call the cops because they're just gonna beat the shit out of you. So train or leave. Those are the options."

"I'll get on the train," he says, not sounding at all like the drunk he's supposed to be.

I usher everyone on the train when it arrives, right on schedule. The few people that need tickets get tickets.

I feel the drunk man's eyes on me the entire time. Even as the train pulls away from the station he stares at me through the train windows.

I shiver and head back to my little station box.

The printer has finally stopped screaming at me.

Just as I try to open my book again there's a loud, harsh tap on the window.

I practically jump out of my skin.

An old woman stands just outside my station booth.

"Hello. How are you?" I say as I push the little window open.

I need a ticket for the 3AM train, there is an important meeting I must attend.

I can feel my heart in my throat. Some deep, lizard, part of me is screaming to run, to leave, to flee the coming waves of whatever this is. I don't remember her speaking. But I know what she asked.

"There's a train..." I start to say against my better judgement.

I understand. Here is the payment.

She slides across the small divider two silver coins. At first they look to be some kind of quarter or silver dollar but as I touch them, I find them immediately freezing cold and deeply old. Old enough that they haven't been currency in a long, long time.

"Uh. Yes."

Suddenly a noise cuts through the weird silence I find myself in.

"Attention customers, an inbound train towards the [ D ] [ E ] [ S ] [ T ] [ I ] [ N ] [ A ] [ T ] [ I ] [ O ] [ N ], will be arriving shortly."

The feedback in the middle made my ears hurt.

The old woman who hasn't spoken just looks at me with a calm indifference.

I really must get on this train. I have a very important meeting to attend.

"Right away. My apologies," I say, trying to keep the trembling from my voice.

With shaking hands I grab a paper ticket and quickly punch it. I couldn't think of an appropriate ticket so I just gave her the 10 journey pass. Good for any train on any line to any destination in the city's operating area. Hopefully that will be good enough for whatever train.

The train...

I didn't even hear it approach. Sometimes that happens, I just have gotten so used to the train sounds that they blend into the background sometimes when I don't have enough focus. But this train was huge, grey, and it billowed steam and smoke like I was suddenly thrust into an atmospheric film noir.

Thank you.

"Have a pleasant trip," I say out of reflex.

The old woman turns from her advance on the train.

I will. But not everyone does.

She boards the train and I watch as it silently pulls away.

I close the window and turn the space heater up all the way. It does little to banish the chill.

After several minutes I try to pull out my book to distract myself, even though I know the words won't sink in, I need to be doing something.

Just as I start that damned printer starts up again.

"YOU DID WELL"

"Shut the fuck up and let me read my damn book in peace."

my kofi

An old woman will arrive at the station at 2:47 AM, she will not have enough money to pay the fare, let her in anyway. She will then board an unscheduled train at 3:00 AM. DO NOT ATTEMPT TO TURN HER AWAY UNDER ANY CIRCUMSTANCES.

[technosagablog]

Call Center in Patna: Technosaga Infotech

In today's fast-paced business environment, effective customer support is crucial for organizational success. For businesses in Bihar, Technosaga Infotech Pvt. Ltd. has emerged as a reliable partner, offering world-class call center solutions in Patna. As a leading technology and service provider, Technosaga Infotech ensures seamless communication between businesses and their customers.

Why Choose a Call Center in Patna?

Patna, the capital of Bihar, has evolved into a hub for innovation and technological advancement. With a skilled workforce and growing business opportunities, the city offers a competitive edge for companies seeking efficient and cost-effective customer service solutions. Recognizing this potential, Technosaga Infotech established a state-of-the-art call center in Patna, enabling local businesses to thrive by delivering exceptional customer experiences.

Services Offered by Technosaga Infotech

Inbound and Outbound Call Management: Their team handles customer inquiries and proactively reaches out to clients, ensuring strong relationships and loyalty.

Technical Support: Expert support agents provide technical assistance, troubleshooting, and guidance for customer concerns.

Sales and Lead Generation: The call center drives growth by generating leads and closing sales for partner companies.

24/7 Support: Businesses benefit from round-the-clock service, ensuring their customers never feel neglected.

Benefits of Partnering with Technosaga Infotech

Cost-Effective Solutions: Businesses save on operational costs by outsourcing customer support to a trusted local provider.

Highly Skilled Workforce: The team is trained to deliver professional, customer-centric service.

Scalable Operations: Whether you're a startup or an enterprise, their services can be customized to meet your specific needs.

With their comprehensive services, Technosaga Infotech is setting new benchmarks for call centers in Patna, empowering businesses to focus on their core operations while leaving customer care to the experts.

Final Thoughts

If you're a business looking to enhance your customer support capabilities, Technosaga Infotech's call center in Patna is your go-to solution. They combine cutting-edge technology, a skilled workforce, and years of experience to deliver unmatched service quality. For inquiries or to partner with Technosaga Infotech, reach out today and elevate your customer service game!

Visit us: https://technosagainfotech.com/call-center-in-patna.html

[concentrix]

Fresh Out of College? Start Your Career at Concentrix Bangalore Today

Are you a fresh graduate eager to start your professional journey? Look no further than Concentrix—a global leader in customer experience solutions. Concentrix offers an excellent platform to kick-start your career with its diverse opportunities, especially in voice process jobs. If you're someone who loves interacting with people and solving their problems, this could be your gateway to success.

Why Choose Concentrix?

1. A Global Brand with a Local TouchConcentrix operates in over 40 countries and provides services to some of the biggest brands worldwide. Working here means you’ll gain exposure to global best practices while working in a supportive and collaborative environment.

2. Career Growth OpportunitiesAt Concentrix, your career path is not just a job; it’s a journey of growth. The company offers clear progression opportunities and skill enhancement programs that help you climb the ladder of success, starting from your first day on the job.

3. Work with Cutting-Edge TechnologyVoice process jobs at Concentrix are backed by the latest technology. From advanced CRM systems to AI-driven tools, you’ll gain hands-on experience with state-of-the-art solutions that make your work more efficient and impactful.

What Does a Voice Process Job Involve?

Voice process roles are customer-focused jobs where you assist clients via phone calls. Here’s what your day might look like:

Handling inbound or outbound calls from customers.

Resolving queries, providing information, and ensuring customer satisfaction.

Maintaining records of customer interactions.

Meeting daily, weekly, and monthly performance targets.

Why Voice Process Jobs Are Perfect for Fresh Graduates

Enhance Your Communication SkillsEvery call you handle hones your ability to communicate effectively and professionally, a skill highly valued across industries.

Learn Problem-Solving on the GoYou’ll develop the ability to think on your feet and provide solutions in real-time—qualities that are vital in any career.

Teamwork and NetworkingVoice process jobs involve collaboration with colleagues and managers, giving you opportunities to build strong professional relationships.

Benefits of Working at Concentrix

Comprehensive Training Programs: No prior experience? No problem. Concentrix offers thorough onboarding and training sessions to equip you with the skills you need.

Competitive Pay: You’ll receive a salary that reflects your hard work and commitment, along with performance-based incentives.

Diverse Work Culture: Work alongside people from diverse backgrounds in an inclusive and dynamic workplace.

Employee Wellness Programs: Concentrix cares for its employees through wellness initiatives, health benefits, and flexible work options.

How to Join Concentrix

Getting started with Concentrix is easy:

Apply Online: Visit the Concentrix careers website and explore voice process job openings in your city.

Ace the Interview: Prepare to showcase your communication skills, problem-solving abilities, and willingness to learn.

Start Your Journey: Once selected, you’ll undergo training to ensure you’re ready for success from day one.

Ready to Launch Your Career?

A voice process job at Concentrix is more than just a role—it’s a stepping stone to a rewarding career. Whether you’re looking to gain professional experience, develop your skills, or build a long-term career, Concentrix provides the perfect platform.

So, fresh graduates, take the leap and explore the exciting opportunities waiting for you at Concentrix. Your career starts here—apply today!

[fss-123]

Achieve Digital Excellence with the Best Google Ads Agency in Hyderabad

LookMyDigital is a premier Google Ads agency in Hyderabad, offering innovative Google Ads services tailored to propel businesses forward. With a focus on strategy and precision, we help brands maximize their online presence and achieve tangible growth.

Why LookMyDigital is a Top Google Ads Marketing Agency As a leading Google Ads marketing agency, we craft campaigns that combine creativity and analytics. Our Google Ads services ensure that your ads not only reach the right audience but also convert leads into loyal customers.

Comprehensive Google Ads Services for Every Business Goal Our extensive Google Ads services in Hyderabad cater to businesses with diverse objectives. Whether it’s lead generation, website traffic, or sales growth, we develop customized solutions designed to exceed expectations.

Connecting You with the Right Audience At LookMyDigital, we excel at audience targeting. As the best Google Ads agency, we identify and focus on your ideal customers, ensuring your ads deliver the right message to the right people, enhancing engagement and conversions.

Continuous Campaign Optimization for Better Results Your campaigns deserve expert care and optimization. Our Google Ads services in Hyderabad include regular monitoring and fine-tuning to ensure peak performance. From keyword updates to bidding adjustments, we make every ad work harder for you.

Leveraging Analytics for Smarter Marketing Data is the foundation of our approach. As a trusted Google Ads marketing agency, LookMyDigital provides actionable insights that guide decision-making, ensuring your campaigns are efficient, effective, and impactful.

Conclusion: Grow Your Brand with LookMyDigital Choose LookMyDigital, a leading Google Ads agency in Hyderabad, to elevate your digital marketing game. With personalized Google Ads services, expert strategies, and a focus on results, we help businesses thrive in a competitive digital landscape. Start your journey with us today and achieve unparalleled success!

[arunmaniyar]

Types of Services Offered by Outsourcing Companies

Outsourcing companies can offer a wide range of services, including but not limited to:

IT and Technology Support: Many businesses outsource their IT needs to specialized companies that provide software development, systems administration, and technical support.

Customer Support and Call Centers: Outsourcing companies often run customer support centers that handle inbound and outbound calls, customer inquiries, and troubleshooting. These services are usually available 24/7, ensuring that businesses can provide consistent customer care.

Human Resources: Tasks such as recruitment, payroll, employee benefits management, and training can be outsourced to companies that specialize in human resources, saving businesses time and resources.

Accounting and Finance: Many companies choose to outsource financial tasks such as bookkeeping, tax preparation, and auditing to outsourcing companies with expertise in financial services.

Manufacturing: In industries such as electronics, apparel, and automotive, businesses often outsource manufacturing to take advantage of cost-effective labor and advanced production facilities.

[zoeticbposervicesopcpvtltd]

Treat Customer Support Projects with Zoetic BPO Services

In the modern business world undergoing fast changes, customer support is a significant source of the overall customer satisfaction and their loyalty. The provision of efficient customer support projects can greatly enhance the position of a company as well as its achievements. That is why the company of Zoetic BPO Services appears on the market as a reliable assistant for the companies ready to enhance customer support services.

They pride themselves in delivery of quality services since they have complied with all the requirements of being a BPO firm and have been in operation for several years. Catering for customer support outsourcing solutions, it is a service provider that works to address needs of its clients within customer service requirements. Zoetic BPO Services offers customers several caring touch points that include inbound and outbound calls, emails and chat and in the process improving the company’s image.

We will take a brief look at the Zoetic BPO Services reviews and it will become evident of the company’s commitment to quality and its clients. A lot of clients appreciate the professionalism displayed by the team, the speed of the completed project, and clear communication, so it is one of the most successful teams for businesses.

FAQs

1. Why should one opt for Zoetic BPO Service for customer support projects?

Basically, Zoetic BPO Services provide complex services through the team’s knowledge, effective instruments, and client-oriented strategies.

2. To what extent do projects offered by Zoetic BPO Services organization depict genuine projects?

Yes, that is true, that is the reason why the company has received several good reviews for Zoetic BPO Services particularly on the website that specializes in BPO projects.

3. Which sectors operate in this industry?

Zoetic BPO Services targets sectors which includes the retail, heath care and any other kind of online business.

Conclusion

In the search for a dependable customer support service, Zoetic BPO Services is an actual and legitimate BPO project seeking company. Join forces with them today to improve your customer support service!

[maryoma00]

Mastering Outbound in a Call Center

Outbound in call centers isn’t just about dialing numbers; it’s about building connections, driving sales, and fostering brand loyalty. These centers proactively contact customers or leads for various purposes, ranging from sales to surveys. But how does outbound in a call center work, and what makes it successful? Let’s explore.

What is Outbound in a Call Center?

Outbound call centers are specialized setups where agents make calls to customers or prospects. Unlike inbound centers, which focus on receiving calls, outbound teams initiate contact for tasks such as:

Promoting products or services.

Conducting customer surveys.

Following up on leads.

Outbound calls aim to create value by addressing customer needs or persuading prospects to take specific actions.

Importance of Outbound Call Centers

Outbound call centers are the backbone of proactive customer engagement. They help businesses:

Drive Revenue: Through direct sales and upselling.

Boost Customer Retention: By following up and addressing concerns.

Gather Insights: Via surveys and market research.

Whether you’re nurturing leads or resolving issues, outbound strategies play a vital role in a company’s success.

Types of Outbound Call Center Services

Telemarketing and Sales

Telemarketing is one of the most common outbound call center services. Agents reach out to promote products or services, upsell existing customers, or cross-sell complementary items.

Customer Retention and Follow-Up

Outbound calls can help retain customers by addressing dissatisfaction, offering personalized solutions, or simply checking in to show the company cares.

Market Research and Surveys

Companies often use outbound calls to gather insights on customer preferences, industry trends, or satisfaction levels.

Debt Collection and Reminders

Outbound call centers also assist with collecting overdue payments or reminding customers about upcoming deadlines.

Key Components of an Effective Outbound Call Center Strategy

Building a Skilled Outbound Team

A skilled team is the foundation of outbound success. Key roles include:

Agents: Responsible for engaging customers effectively.

Supervisors: Monitor performance and provide guidance.

Quality Analysts: Ensure compliance with standards.

Training programs focusing on soft skills, product knowledge, and objection handling are critical to prepare agents for real-world challenges.

Technology and Tools

Modern outbound call centers leverage advanced tools like:

Dialing Systems: Predictive and progressive dialers enhance efficiency by automating the dialing process.

CRM Integration: Ensures agents have real-time access to customer data for personalized interactions.

Crafting Effective Outbound Campaigns

Setting Clear Goals

Before launching any campaign, define its purpose. Are you looking to generate leads, increase sales, or gather feedback? Goals help shape the strategy and metrics for success.

Target Audience Analysis

Understanding your audience is essential. Segment customers based on demographics, preferences, and past interactions. Personalizing your approach can significantly boost engagement and conversion rates.

Scripting and Messaging

Develop scripts that are natural and conversational, avoiding robotic tones. Include room for flexibility so agents can adapt to customer responses. Preparing responses for common objections is equally important to keep conversations flowing.

[shoshanews]

Apply SASSA Call Centre Agents 2025 | Grade 12 SASSA Call Centre Agents 2025 | Grade 12 Are you an ambitious, unemployed South African youth looking to start your career in government service? The South African Social Security Agency (SASSA) is seeking dynamic individuals to join their team as Call Centre Agents at their Head Office in Pretoria. This is your chance to make a meaningful impact on the lives of citizens while gaining valuable professional experience. The South African Social Security Agency (SASSA) is calling on dynamic, motivated, and service-oriented individuals to join their team as Call Centre Agents for 2025. If you have a passion for helping others and hold a Grade 12 certificate, this opportunity might be perfect for you Position Details - Job Title: Call Centre Agent - Reference Number: SAS 12/12/2024-18 - Location: SASSA Head Office, Pretoria - Nature of Position: Permanent - Salary: R202,233 – R235,611 per annum (excluding benefits) - Job Level: Entry-level, suitable for individuals with a Grade 12 qualification Key Responsibilities As a Call Centre Agent, you will play a vital role in delivering exceptional customer service to SASSA beneficiaries. Your main duties will include: - Handling inbound and outbound calls professionally. - Registering and escalating client queries using the Customer Care Application system. - Investigating issues and providing timely feedback to clients. - Maintaining and updating information on the Integrated Customer Care Application. - Monitoring and following up on requests escalated to back-office teams or managers. - Responding to email inquiries efficiently. - Educating clients about SASSA services and processes. - Redirecting calls to relevant officials to ensure clients' needs are addressed promptly. Minimum Requirements To qualify for this position, applicants must meet the following criteria: - Educational Qualification: Grade 12 / Senior Certificate (NQF Level 4). - Technical Skills: Proficiency in basic computer operations is essential. Experience and Competencies - Work Experience: No prior experience is required; candidates with 0–1 year of work experience are encouraged to apply. - Knowledge Areas: - Familiarity with SOCPEN systems. - Understanding of relevant legislation, policies, and standards, including the Social Assistance Act, SASSA Act, and related organizational procedures. - Awareness of organizational structures and processes. Why Join SASSA? Joining SASSA provides a unique opportunity to work in a government institution committed to enhancing the well-being of South African citizens. This role offers: - Competitive remuneration. - Job security with a permanent position. - A supportive work environment with growth opportunities. - A chance to contribute to social development in South Africa. SEE ALSO: Coca-Cola Packaging Learnerships 2025 How to Apply? If you meet the qualifications and are ready to embark on a rewarding journey with SASSA, take the first step by applying for the Call Centre Agent position today. Ensure you prepare the following documents: - Certified copy of your Grade 12 certificate. - Comprehensive CV. - Proof of computer literacy. Click Here to Apply Read the full article

[tameblog]

Another annual cold and flu season is about to start and return to office mandates are bringing many corporate employees back to work in spaces that have sat virtual empty/rarely occupied since the start of the pandemic.  It was roughly five years ago that the pandemic put cleaning and infection control in the well-deserved spotlight and building service contractors on the front lines, battling COVID-19 alongside their customers. Whether facility managers and employers are committed to the same level of infection control to protect their workers from illness moving forward is yet to be seen.  As the fifth post-COVID-19 cold and flu season begins, has the emphasis on infection control and disinfection stuck? In commercial office settings, the perhaps surprising answer seems to be no.  Back to the ‘Old Normal’  Just a few years ago, it was thought that cleaning and building maintenance would never be viewed the way it was pre-COVID, says Greg Buchner, president and CEO of CleanOffice/PorterPlus in Herndon, Virginia.  “Overnight, cleaning became ‘critical’, and our crew members were viewed with much more value and respect,” Buchner says. “Unfortunately, this has dissipated a bit. I sort of hate to say it, but the reality is that we are pretty much back to the ‘old normal.’”  In general, disinfecting in office spaces is once again being treated by many building operations decision makers as a commodity, not a critical service.  “It’s like COVID never happened,” says Steve Shuchat, CEO of Clean All Services in Sidney, Ohio. While just a few years ago, the focus on reducing sickness in the workplace was a top priority, he says, a permanent change in attitude about infection control has not taken hold.  “I think there are some customer bases that are more receptive to it, especially in metropolitan areas and in education and health care,” Shuchat says, versus more rural areas and commercial and industrial-type settings.  In the metro Washington, D.C. area where CleanOffice is headquartered, cold and flu season typically starts around back-to-school time and lasts most of the winter.  “Even before COVID, we offered programs to help our clients mitigate the spread of colds and other viruses that can be contracted via surface-based germs,” Buchner says.  But going into the 2024-2025 cold and flu season, just one customer out of 300 has expressed interest in increased disinfection.  “In this market, COVID seems like it’s just being approached as another cold and flu-type virus,” he says.  Shifting Priorities  During the pandemic, subsidies and stimulus money meant customers had more to invest in cleaning and disinfecting, which also allowed them to bring employees and customers back into their spaces to actively participate in their industries and the larger economy.  Shuchat thinks a “unique collision of circumstances” after COVID — influenced greatly by inflation — meant that heightened infection control programs didn’t have as much of an opportunity to take hold.  “Inflation caused customers of janitorial companies to re-prioritize their budgets. It was difficult to justify the additional cost to their bosses, boards of directors and other decision-makers,” Shuchat says.  Customers were supportive of added rigor around cleaning and disinfecting processes during the pandemic. The increased focus on disinfecting, and on janitorial staff as front-line heroes, is something that Shuchat hoped would last.  CleanOffice attempts to reach out to customers with informative outbound email marketing campaigns to raise awareness about infection control during cold and flu season.  “I would love to say we’re sitting down, having conversations weekly about how to prepare for the season, but it doesn’t seem to be a priority” for most customers, Buchner says.  BSCs have shown great flexibility and resilience in responding to the changes in customer office environments since the start of the pandemic. While some customers have brought back employees to a five-day-a-week schedule, many have embraced a more flexible, hybrid model. Others have had a more remote-friendly approach, which resulted in losses and layoffs for BSCs.  One notable trend that impacts cleaning is office hoteling, which utilizes flexible workspaces that employees reserve and use as needed instead of assigned desks, cubicles and offices. This helps maximize utilized space and encourages in-office collaboration. According to experts, it is a trend that is becoming more common.  These shared spaces not only need to look clean and tidy, but they also have to be disinfected between uses to reduce the spread of viruses.  “Even with hoteling, we can’t control where the people go,” Buchner says. “It’s incumbent upon us to be ready to adapt and prepare each night for the ebbs and flows of activity at these properties.”  Staying Prepared  Buchner compares this year’s preparations for cold and flu season to prepping for snow season. “We need to prepare today because before you know it, we’re going to have a snowstorm when we’re not expecting it.”  That means ensuring proper inventory of disinfectant and sanitizer, personal protective equipment (PPE) like gloves and masks, and machines — while also not over-preparing and ending up with too much excess inventory.  Preparations for cold and flu season should include contingency planning for staffing shortages as well.  “If we start to see a rapid acceleration of illness, we not only have to think about it from the standpoint of supporting our clients, but we also have to think about how it could affect our own staffing,” Buchner says.  Fortunately, cleaning industry suppliers and manufacturers have ensured there are safe, strong options BSCs can use to attack all of these viruses. Cleaning, disinfecting and sanitizing have long been a pillar of service for contractors, and that’s not changing anytime soon.  “We all lean on our suppliers and manufacturers to make sure that we are apprised of new products and solutions that are going to be effective at combatting threats,” Buchner says. “They need to be balanced enough to kill contaminants and also be safe enough for a cleaner to use in a short amount of time.”  Opportunities to Educate and Sell  Despite the market demand waning, there is still plenty of opportunity to educate current and future customers about the importance of infection control. Now is the time thanks to return-to-office mandates that continue to make the news, and occupancy finally ticking back up in corporate office settings.  From providing education to developing marketing campaigns, the potential to connect with decision-makers about the benefits of infection control is huge.  At this point, BSCs can take on another cold and flu season with confidence that they understand the viruses that are out there and know how to fight them, Buchner says.  “We welcome the news that many companies see the benefits of office collaboration and in-person meetings,” Buchner says. “Ultimately, this will have a positive effect on our industry and allow us to keep our frontline crew members active and earning money.”  Cold and flu season presents a good opportunity for BSCs to sell additional disinfecting services, Shuchat adds.   “It’s in everybody’s best interest — our customers, their employees, their communities — to disinfect more,” he says.  Cold & Flu Season 2024-2025 The period referred to as ‘cold and flu season’ is generally during the winter months in the United States. Infections start ticking up as soon as back-to-school hits, and spikes in November, December and January. Not only are folks in most areas of the country more likely to be inside, where viruses can circulate more easily, but holiday gatherings and travel provide the perfect circumstances for transmission.  The 2023-2024 cold and flu season was considered moderately severe, with at least 34 million symptomatic illnesses, 380,000 hospitalizations and 17,000 deaths caused by the influenza virus, according to the U.S. Centers for Disease Control and Prevention (CDC).  As of this year, the CDC declared COVID-19 endemic, meaning it will continue to circulate in predictable ways, like the cold and flu viruses.  Another virus that has been in the news over the past few years is RSV, or Respiratory Syncytial Virus. It presents like a cold for most healthy adults but is a leading cause of infant hospitalization and can create complications for older adults with lung and heart disease.  Lisa Ridgely is a freelance writer based in the Milwaukee area.  Source link

[ramestoryworld]

Another annual cold and flu season is about to start and return to office mandates are bringing many corporate employees back to work in spaces that have sat virtual empty/rarely occupied since the start of the pandemic.  It was roughly five years ago that the pandemic put cleaning and infection control in the well-deserved spotlight and building service contractors on the front lines, battling COVID-19 alongside their customers. Whether facility managers and employers are committed to the same level of infection control to protect their workers from illness moving forward is yet to be seen.  As the fifth post-COVID-19 cold and flu season begins, has the emphasis on infection control and disinfection stuck? In commercial office settings, the perhaps surprising answer seems to be no.  Back to the ‘Old Normal’  Just a few years ago, it was thought that cleaning and building maintenance would never be viewed the way it was pre-COVID, says Greg Buchner, president and CEO of CleanOffice/PorterPlus in Herndon, Virginia.  “Overnight, cleaning became ‘critical’, and our crew members were viewed with much more value and respect,” Buchner says. “Unfortunately, this has dissipated a bit. I sort of hate to say it, but the reality is that we are pretty much back to the ‘old normal.’”  In general, disinfecting in office spaces is once again being treated by many building operations decision makers as a commodity, not a critical service.  “It’s like COVID never happened,” says Steve Shuchat, CEO of Clean All Services in Sidney, Ohio. While just a few years ago, the focus on reducing sickness in the workplace was a top priority, he says, a permanent change in attitude about infection control has not taken hold.  “I think there are some customer bases that are more receptive to it, especially in metropolitan areas and in education and health care,” Shuchat says, versus more rural areas and commercial and industrial-type settings.  In the metro Washington, D.C. area where CleanOffice is headquartered, cold and flu season typically starts around back-to-school time and lasts most of the winter.  “Even before COVID, we offered programs to help our clients mitigate the spread of colds and other viruses that can be contracted via surface-based germs,” Buchner says.  But going into the 2024-2025 cold and flu season, just one customer out of 300 has expressed interest in increased disinfection.  “In this market, COVID seems like it’s just being approached as another cold and flu-type virus,” he says.  Shifting Priorities  During the pandemic, subsidies and stimulus money meant customers had more to invest in cleaning and disinfecting, which also allowed them to bring employees and customers back into their spaces to actively participate in their industries and the larger economy.  Shuchat thinks a “unique collision of circumstances” after COVID — influenced greatly by inflation — meant that heightened infection control programs didn’t have as much of an opportunity to take hold.  “Inflation caused customers of janitorial companies to re-prioritize their budgets. It was difficult to justify the additional cost to their bosses, boards of directors and other decision-makers,” Shuchat says.  Customers were supportive of added rigor around cleaning and disinfecting processes during the pandemic. The increased focus on disinfecting, and on janitorial staff as front-line heroes, is something that Shuchat hoped would last.  CleanOffice attempts to reach out to customers with informative outbound email marketing campaigns to raise awareness about infection control during cold and flu season.  “I would love to say we’re sitting down, having conversations weekly about how to prepare for the season, but it doesn’t seem to be a priority” for most customers, Buchner says.  BSCs have shown great flexibility and resilience in responding to the changes in customer office environments since the start of the pandemic. While some customers have brought back employees to a five-day-a-week schedule, many have embraced a more flexible, hybrid model. Others have had a more remote-friendly approach, which resulted in losses and layoffs for BSCs.  One notable trend that impacts cleaning is office hoteling, which utilizes flexible workspaces that employees reserve and use as needed instead of assigned desks, cubicles and offices. This helps maximize utilized space and encourages in-office collaboration. According to experts, it is a trend that is becoming more common.  These shared spaces not only need to look clean and tidy, but they also have to be disinfected between uses to reduce the spread of viruses.  “Even with hoteling, we can’t control where the people go,” Buchner says. “It’s incumbent upon us to be ready to adapt and prepare each night for the ebbs and flows of activity at these properties.”  Staying Prepared  Buchner compares this year’s preparations for cold and flu season to prepping for snow season. “We need to prepare today because before you know it, we’re going to have a snowstorm when we’re not expecting it.”  That means ensuring proper inventory of disinfectant and sanitizer, personal protective equipment (PPE) like gloves and masks, and machines — while also not over-preparing and ending up with too much excess inventory.  Preparations for cold and flu season should include contingency planning for staffing shortages as well.  “If we start to see a rapid acceleration of illness, we not only have to think about it from the standpoint of supporting our clients, but we also have to think about how it could affect our own staffing,” Buchner says.  Fortunately, cleaning industry suppliers and manufacturers have ensured there are safe, strong options BSCs can use to attack all of these viruses. Cleaning, disinfecting and sanitizing have long been a pillar of service for contractors, and that’s not changing anytime soon.  “We all lean on our suppliers and manufacturers to make sure that we are apprised of new products and solutions that are going to be effective at combatting threats,” Buchner says. “They need to be balanced enough to kill contaminants and also be safe enough for a cleaner to use in a short amount of time.”  Opportunities to Educate and Sell  Despite the market demand waning, there is still plenty of opportunity to educate current and future customers about the importance of infection control. Now is the time thanks to return-to-office mandates that continue to make the news, and occupancy finally ticking back up in corporate office settings.  From providing education to developing marketing campaigns, the potential to connect with decision-makers about the benefits of infection control is huge.  At this point, BSCs can take on another cold and flu season with confidence that they understand the viruses that are out there and know how to fight them, Buchner says.  “We welcome the news that many companies see the benefits of office collaboration and in-person meetings,” Buchner says. “Ultimately, this will have a positive effect on our industry and allow us to keep our frontline crew members active and earning money.”  Cold and flu season presents a good opportunity for BSCs to sell additional disinfecting services, Shuchat adds.   “It’s in everybody’s best interest — our customers, their employees, their communities — to disinfect more,” he says.  Cold & Flu Season 2024-2025 The period referred to as ‘cold and flu season’ is generally during the winter months in the United States. Infections start ticking up as soon as back-to-school hits, and spikes in November, December and January. Not only are folks in most areas of the country more likely to be inside, where viruses can circulate more easily, but holiday gatherings and travel provide the perfect circumstances for transmission.  The 2023-2024 cold and flu season was considered moderately severe, with at least 34 million symptomatic illnesses, 380,000 hospitalizations and 17,000 deaths caused by the influenza virus, according to the U.S. Centers for Disease Control and Prevention (CDC).  As of this year, the CDC declared COVID-19 endemic, meaning it will continue to circulate in predictable ways, like the cold and flu viruses.  Another virus that has been in the news over the past few years is RSV, or Respiratory Syncytial Virus. It presents like a cold for most healthy adults but is a leading cause of infant hospitalization and can create complications for older adults with lung and heart disease.  Lisa Ridgely is a freelance writer based in the Milwaukee area.  Source link

[alexha2210]

Another annual cold and flu season is about to start and return to office mandates are bringing many corporate employees back to work in spaces that have sat virtual empty/rarely occupied since the start of the pandemic.  It was roughly five years ago that the pandemic put cleaning and infection control in the well-deserved spotlight and building service contractors on the front lines, battling COVID-19 alongside their customers. Whether facility managers and employers are committed to the same level of infection control to protect their workers from illness moving forward is yet to be seen.  As the fifth post-COVID-19 cold and flu season begins, has the emphasis on infection control and disinfection stuck? In commercial office settings, the perhaps surprising answer seems to be no.  Back to the ‘Old Normal’  Just a few years ago, it was thought that cleaning and building maintenance would never be viewed the way it was pre-COVID, says Greg Buchner, president and CEO of CleanOffice/PorterPlus in Herndon, Virginia.  “Overnight, cleaning became ‘critical’, and our crew members were viewed with much more value and respect,” Buchner says. “Unfortunately, this has dissipated a bit. I sort of hate to say it, but the reality is that we are pretty much back to the ‘old normal.’”  In general, disinfecting in office spaces is once again being treated by many building operations decision makers as a commodity, not a critical service.  “It’s like COVID never happened,” says Steve Shuchat, CEO of Clean All Services in Sidney, Ohio. While just a few years ago, the focus on reducing sickness in the workplace was a top priority, he says, a permanent change in attitude about infection control has not taken hold.  “I think there are some customer bases that are more receptive to it, especially in metropolitan areas and in education and health care,” Shuchat says, versus more rural areas and commercial and industrial-type settings.  In the metro Washington, D.C. area where CleanOffice is headquartered, cold and flu season typically starts around back-to-school time and lasts most of the winter.  “Even before COVID, we offered programs to help our clients mitigate the spread of colds and other viruses that can be contracted via surface-based germs,” Buchner says.  But going into the 2024-2025 cold and flu season, just one customer out of 300 has expressed interest in increased disinfection.  “In this market, COVID seems like it’s just being approached as another cold and flu-type virus,” he says.  Shifting Priorities  During the pandemic, subsidies and stimulus money meant customers had more to invest in cleaning and disinfecting, which also allowed them to bring employees and customers back into their spaces to actively participate in their industries and the larger economy.  Shuchat thinks a “unique collision of circumstances” after COVID — influenced greatly by inflation — meant that heightened infection control programs didn’t have as much of an opportunity to take hold.  “Inflation caused customers of janitorial companies to re-prioritize their budgets. It was difficult to justify the additional cost to their bosses, boards of directors and other decision-makers,” Shuchat says.  Customers were supportive of added rigor around cleaning and disinfecting processes during the pandemic. The increased focus on disinfecting, and on janitorial staff as front-line heroes, is something that Shuchat hoped would last.  CleanOffice attempts to reach out to customers with informative outbound email marketing campaigns to raise awareness about infection control during cold and flu season.  “I would love to say we’re sitting down, having conversations weekly about how to prepare for the season, but it doesn’t seem to be a priority” for most customers, Buchner says.  BSCs have shown great flexibility and resilience in responding to the changes in customer office environments since the start of the pandemic. While some customers have brought back employees to a five-day-a-week schedule, many have embraced a more flexible, hybrid model. Others have had a more remote-friendly approach, which resulted in losses and layoffs for BSCs.  One notable trend that impacts cleaning is office hoteling, which utilizes flexible workspaces that employees reserve and use as needed instead of assigned desks, cubicles and offices. This helps maximize utilized space and encourages in-office collaboration. According to experts, it is a trend that is becoming more common.  These shared spaces not only need to look clean and tidy, but they also have to be disinfected between uses to reduce the spread of viruses.  “Even with hoteling, we can’t control where the people go,” Buchner says. “It’s incumbent upon us to be ready to adapt and prepare each night for the ebbs and flows of activity at these properties.”  Staying Prepared  Buchner compares this year’s preparations for cold and flu season to prepping for snow season. “We need to prepare today because before you know it, we’re going to have a snowstorm when we’re not expecting it.”  That means ensuring proper inventory of disinfectant and sanitizer, personal protective equipment (PPE) like gloves and masks, and machines — while also not over-preparing and ending up with too much excess inventory.  Preparations for cold and flu season should include contingency planning for staffing shortages as well.  “If we start to see a rapid acceleration of illness, we not only have to think about it from the standpoint of supporting our clients, but we also have to think about how it could affect our own staffing,” Buchner says.  Fortunately, cleaning industry suppliers and manufacturers have ensured there are safe, strong options BSCs can use to attack all of these viruses. Cleaning, disinfecting and sanitizing have long been a pillar of service for contractors, and that’s not changing anytime soon.  “We all lean on our suppliers and manufacturers to make sure that we are apprised of new products and solutions that are going to be effective at combatting threats,” Buchner says. “They need to be balanced enough to kill contaminants and also be safe enough for a cleaner to use in a short amount of time.”  Opportunities to Educate and Sell  Despite the market demand waning, there is still plenty of opportunity to educate current and future customers about the importance of infection control. Now is the time thanks to return-to-office mandates that continue to make the news, and occupancy finally ticking back up in corporate office settings.  From providing education to developing marketing campaigns, the potential to connect with decision-makers about the benefits of infection control is huge.  At this point, BSCs can take on another cold and flu season with confidence that they understand the viruses that are out there and know how to fight them, Buchner says.  “We welcome the news that many companies see the benefits of office collaboration and in-person meetings,” Buchner says. “Ultimately, this will have a positive effect on our industry and allow us to keep our frontline crew members active and earning money.”  Cold and flu season presents a good opportunity for BSCs to sell additional disinfecting services, Shuchat adds.   “It’s in everybody’s best interest — our customers, their employees, their communities — to disinfect more,” he says.  Cold & Flu Season 2024-2025 The period referred to as ‘cold and flu season’ is generally during the winter months in the United States. Infections start ticking up as soon as back-to-school hits, and spikes in November, December and January. Not only are folks in most areas of the country more likely to be inside, where viruses can circulate more easily, but holiday gatherings and travel provide the perfect circumstances for transmission.  The 2023-2024 cold and flu season was considered moderately severe, with at least 34 million symptomatic illnesses, 380,000 hospitalizations and 17,000 deaths caused by the influenza virus, according to the U.S. Centers for Disease Control and Prevention (CDC).  As of this year, the CDC declared COVID-19 endemic, meaning it will continue to circulate in predictable ways, like the cold and flu viruses.  Another virus that has been in the news over the past few years is RSV, or Respiratory Syncytial Virus. It presents like a cold for most healthy adults but is a leading cause of infant hospitalization and can create complications for older adults with lung and heart disease.  Lisa Ridgely is a freelance writer based in the Milwaukee area.  Source link