#emailed twitter support and they still haven't replied

[mizzy-pop]

twitter support help me log into twitter my account in a timely manner challenge failed

[asyncmeow]

so, in case y'all are wondering why i haven't been too active the last few days, after a few people like catgirldick and predestrogen got banned just for being transfem, i decided to (mostly) leave tumblr. i've moved over to the fediverse in its place. for those who aren't aware what it is, i'll explain it later, but for those who are, go follow me there! i'm @pearl@rrr.sh! expect a lot of the same type of content i've posted here - random shitposting (sometimes lewd), programming content, and other nerdy stuff.

for those who don't know what the fediverse is, you can think about it i guess like mixing a social network with how email works - anyone can host an email server, and that email server can talk to any other email servers that people host. anyone can host a fediverse instance on their own server, and that server can talk to any other server. you can see posts people make on other server, other people can see posts you make. people can reply to them, boost/favorite them, etc. and you're able to just... host your own instance if you know how! format-wise, it's a lot like twitter was, minus character limits.

for moderation, depending on what circles of the fediverse you're in, you're not gonna get "banned" just for being trans like you are here. moderation on the fediverse is largely dependent on the instance your account is on - the instance being analogous to "what email provider you use". if people think you're trolling for example, they can report you, and your instance's administrators will receive the report. if the admin doesn't action the report at all, they risk the entire server being blocked by other servers. in other words - the way the fediverse is set up, it's extremely unlikely that someone would be banned for the bullshit reasons tumblr users get banned for, while still having users get banned for legitimate reasons like spam or uh... other reasons you can probably guess i won't get into here.

my reasons for moving boil down to this: i don't want to support tumblr and their actions moderation wise, both recently and non-recently. i'll still occasionally be here to reblog stuff, but posts and other not-really-passive interactions from me will be more rare here.

also honestly, the fediverse, at least in the parts i'm active in, is a lot more gay than tumblr is lmao

[memorizingthedigitsofpi]

hi! i'm sorry in advance for bothering you, and i might be confusing you for someone else, but didn't you used to make ao3 site skins? if you're comfortable answering, what happened?

Hey, no worries.

I did indeed make site skins for AO3. Sometimes I still start new ones (although I haven't completed any of them).

What happened is hard to explain in a way that will make a lot of sense. At the time I just thought I was pissed, but upon reflection I realized that I'd been emotionally triggered and that was what caused my outsized reaction and deleting the skins I had posted.

I used to run a pan-fandom, AO3-centric advice blog and doing so exposed me to a lot of drama about AO3. On many, many occasions over the years, someone would lose their shit over something that was happening. It would be seen by enough people that it became a huge group of people freaking out instead of one person. The AO3 volunteers would have to put out a fire, and I would do my best to understand the situation and explain it in a way that wasn't "the world is on fire" about it and by doing so, hopefully reduce the number of emails that Support or PAC or whoever had to deal with.

One such event happened a few months ago. Something about tags, I don't even remember really. I wrote a post explaining. Someone replied. I replied to that reply. And my words ended up on Reddit or Twitter or Tiktok or god knows where and they were used as a reason to make the volunteers' lives worse.

Ordinarily, this would be annoying or frustrating or angering but unfortunately for me, it ended up being a trigger I didn't know I had. I knew that I was overreacting, but I didn't know why. So I put all of my site skins into a Collection and set it as unrevealed. If fandom hated AO3 that much, they couldn't be all that interested in making it pretty, right? And I certainly wasn't interested in sharing with a bunch of assholes.

I probably would have taken them out of that Collection by now, except within a couple of days of me putting them in there, someone decided to rock up into one of my fics and tell me that I shouldn't gatekeep them. I still remember that word, "gatekeep." Words mean things and that word doesn't mean "put your AO3 site skin code into an unrevealed collection."

Since I was still in my compromised emotional state, I decided that I didn't want to have to deal with that kind of bullshit and I just deleted all of them.

I've since gone back to the most popular tumblr posts and edited the original posts to add the code under a readmore cut, so if you're looking for one it's likely already available that way. If not, AO3 sends you a file when you delete a work so I've still got all of the code in my email somewhere. I can hook you up with whichever one you're looking for.

[sandwichcipher]

It's Joever

finally decided to get rid of twitter LMFAO

like, they suspended two of my accounts, one for "platform manipulation" which made no sense, all i did was just engage with "meme twitter" most of the time. it was also prior to HIM buying twitter, so it's good I got a reason.

the second account was for NO reason, still haven't gotten an email why, if i had to guess, i was liking tweets a lot and they thought I was a fucking BOT, and haven't gotten anything back. he fucked up the support system HEAVY. today, this account I was using for the time being got suspended... BUT this time i GOT a reason. they gave me four reasons, 3 of them not making ANY SENSE.

"sending multiple unsolicited replies or mentions" - this is the dumbest one because i rarely even responded to tweets ever since my second account got suspended?

"posting multiple unrelated updates to a trending or popular topic". not true as well, if anything, i did post twice to twenty one pilots' clancy but that's about it. I RARELY ever tweeted on this account.

"aggressive and random repost and/or liking posts from other account" - makes sense. i was liking a shit ton of tweets which was the reason why i initially suspended in the first place on my first account before it getting suspended again.

and here's the funniest one of them ALL.

4. "misuse of x product features"

"Follow chum: Following and then unfollowing large numbers of accounts in an effort to inflate one's own follower count"

Lying ass??? I didn't do that shit at ALL??? Yeah, I followed a ton of people but that was in order to get my news shit back to how it was before my other account suspended. Faking shit for what?

"Indiscriminate following: Following and/or unfollowing a large number of unrelated accounts in a short time period, particularly by automated means"

Ah yes, by automated means, you mean the feature that YOU, the man I shall not mention, added right? Most of these stuff were related, it was all to media. I had FNaF, Twenty One Pilots, and Hip Hop Twitter, the interests that I wanted to keep up with.

"And, duplicating another account's followers; particularly using automation."

What the FUCK does this mean? Just making shit up for WHAT?

Oh well, it was a good run of being on Twitter before shit went downhill. I use Instagram anyway, so I guess I'll just reside there... hell, I'll definitely start using tumblr now. Just gotta find the right accounts to follow and peak my interest.

[so-idialed-9]

Unfairly shadow banned since 8.13.22

I haven't broken any Tumblr rules but I got shadow banned 8.13.22. So I'm just over here talking to myself.

My posts aren’t showing up for others. I can't see or reply to messages - the tab is just gone. My notices don't go through if I reblog or like oe tag you either. I can't send or respond to asks.

I submitted help ticket to tumblr 3x and got an automated response that they received my ticket, but nothing else, and it hasn't been restored. I tried the thing of sending it through a different blog that has a different email address but then changing the email address.

I also emailed the help email address, that doesn't go through.

I also tried the thing of sending a help ticket just before 8 am EST.

I even messaged them on Twitter and they said to stop submitting new tickets as it sets me back to the end of the queue, so I did, but still no fix.

I don't know what else to do?

@staff @support  please help!

[shandian-go]

Update 2022-05-09

1 ) I'll be wrapping up April Arrivals by the end of this week. There will be an official announcement on Tumblr/Twitter later once I'm done (so don't stress if you haven't received yours yet) but please do keep an eye on your inbox :)

The In Stock orders submitted over the past 2-3 weeks will also be packed later this week so you guys should get your second payment emails soon too! Apologies for the delay and thanks for your patience. 2 ) I'm aiming to host a livestream this Friday evening (May 13) as I'll be staying up to grab the TGCF artbooks and would welcome the company n__n;;; It'll probably be a chill hangout/chitchat and I might give Youtube streaming a try since landscape view is a bit easier for merch show and tell :D

Feel free to subscribe to the channel if you're interested! https://www.youtube.com/channel/UCHvqUlw8iUT-8Rr9bl1NzeQ

If Youtube ends up giving me issues, I'll likely host it on Instagram as usual: https://www.instagram.com/shandiango

3) I'm also planning to take a short break after April Arrivals wrap up as there's a few IRL events coming up, plus me and the family/friends supporting me have basically worked non-stop since I came off semi-hiatus in January and we all need some time to recuperate;;;

I'll still be around to check emails/socials so don't worry about not being able to reach me if you have an urgent issue! I'll likely just hold off on non-urgent listings and take an extra day or two to reply

[pirakeet]

Neopets Active breach - more info

Trying to compile links and info, apologies for formatting. I don't know how to redit anymore.

Jellyneo Article credited with breaking the news (actively updated) TNT's reply on Twitter - Screenshots in my own post Reddit Masterpost on active breach Neopets Password Reset Link Neopets Password Limitations (and Solutions for Password Reset Errors) (Reddit post) My post with extra info re: potential issues with previously logged tickets (Reblogging @ayrenn extra info)

From TNT: Change password immediately

Password will need to be changed again once issue resolved

Change any sites with the same passwords or pins

More info about this Active Breach and previous leaks below the cut. (I tried my best)

Note: 1. My understanding/relevant vocab is limited. Will correct anything if/as corrections come in. 2. We only have limited info, people are speculating on potential risks with the better safe than sorry mentality - I support this ofc 3. HMU with any corrections/additions. This is not exhaustive

--- Previous Leaks:

Previous 2013 & 2016 leaks (years TBC) involved the same or similar access, with all user passwords being stored in plain text and leaked. The issue was resolved and after one of the leaks TNT force-changed every password slightly to prevent unapproved access. Example of the leaked info:

Username - Password - Email - Birthday - Location - Gender - IP - Name Pirakeet - Pirakeet1 - P@kt.com - 2022-01-01 - CA - M - 119.69.666.420 - Pira Keet

2022 Breach:

This is a current and active breach. As far as we are aware at this time, the user/s still have active access to the backend. This means that any changes we make to our accounts will be visible to them. It's a good idea to change your password in case they HAVE lost access. But we can't put our trust in TNT when they haven't told us t's safe to do. --- How it (likely) happened - A Timeline

2020 (TBC) a user on Twitter brought attention that it was possible to obtain a complete copy of the neopets code - however "There have been reports of people owning whole neo code since 2014" 2021 A reddit user posted that they had access to a a copy of this code 'It's not live of course, a snapshot from last year you could say" 2022 Said user begins sharing more up-to-date information, explaining "old code leak -> find exploit -> get db access" July 19, 2022 The following post is made:

Source: Bleeping Computer via Appuals NOTE: It is being reported that the user is offering full access to the user info for 4BTC and entertaining offers for full access to the live db + source code. But this *MAY* be a misunderstanding. "Vouch, I registered an account on the website and he sent the full entry," - pompompurin" (Source - Bleeping Computer) 20 July, 2022 Jellyneo breaks the news TNT Makes a Statement Yesterday: Previously mentioned Reddit user answered some questions:

"1. They used [Hacking/Exploit finding technique]. I had to spend months and get lucky lol. You can know the ip but that just leads back to a rented server so not easy knowing who. 2. No, breached server is not server we as users use 3. That he has the data is true (although there is a small part that isn't due to a misunderstanding)" [Further updates/Missing info will be added.] --- Credit Card/Bank Info:

TNT have provided a user the following reply to a ticket about this issue: "Your recurring payment is dealt by our payment processor which is completely separate from Neopets.com

Rest assured, your billing information was not associated with the situation at hand.

We do not store your billing information at all." u/porkchop_2020 - Post comment

You can take that or leave it depending on your trust level of TNT and/or understanding of these things (I have none) --- Personal Data sent to TNT in tickets:

Without any clear insight, we are speculating. But it entirely depends on how and where TNT stores/stored data relating to tickets (which for some has included personal identifying information and documentation). I hope it has always been via a third-party system/app/platform with added security. But unless someone can offer more insight, all we have to go off is ''they once saved all our passwords as plain text"

Here is a relevant opinion by u/_manders - (Original thread)

--- My Takeaway:

If you choose to change your bank/CC cards there is nothing wrong or stupid about choosing to be extra safe Absolutely change any offsite passwords that are the same/similar as your Neopets accounts though - we don't know how each company stores your info

--- Extra Links: Reddit post with some technical info and some practical advice in the comments

--- Why I didn't name the user:

Not that you can't find the info, but there is no proof of this users guilt or innocence as there have been MANY breaches and MANY leaks. The user suggests they have made reports to TNT, some of which eventually lead to bugs being fixed.

[kalopsiadaemon]

Hi tumblr, been a while!

I rarely post here now compared to how much I used to and I'm sorry about that.

So I've decided to make a post to let you guys know, who are still following, what I'm up to right now!

Work update:

For the last year I have been working full time as a freelance animator working on a new League of Legends game! Pretty cool right? I haven't been able to share any of the work I've been doing due to NDAs but as soon as I have the go ahead to share things I will! I'd love to show you all the cool stuff I've been doing!

However after today I will be done with that contract and back to being self employed again. So for anyone who may have been wanting to request a commission during my long break from them, you should have a chance to soon! I will be taking a short week break from any work though before I do to take some time off but I'll update here when they're open. And to those I've already been in contact with about commissions, I'll reply via email with an update!

Also because I was working full time this year I haven't had much time off to work on any personal art, fanart and projects so that's why posting on my socials have been super spotty! So I'm hoping to start posting more again soon.

Health update:

To those that don't know I'll give a short TLDR; basically I have had chronic knee pain since I was 13, so 10/11 years ago, and in 2020 it got drastically worse to the point where it effects my daily life and I am in constant 24 hour pain. I'm have been in the long process of having my knee examined and have seen many different specialists with no real answer. But I may finally have an answer now that makes sense and am on a waiting list for an MRI to verify it! It's taken a very long time to get to this point but having a solid answer as to why I have daily chronic pain, and then possible avenues to start getting better is a huge relief.

Once the diagnosis has been verified I will update you all on what the result is and what further treatment I may need, including possibly surgery.

But for now, thank you to those that have sent me words of encouragement on this over the years, it really means a lot!

Other health issues I have, including my fatigue issue, have been put on the backburner this year due to my knee being more serious of a concern, but tbh it has been a lot better! And it may actually be directly linked to stress from my chronic pain. But we'll see when it comes to getting treatment, how much that'll improve.

General life update:

On a more happier note, for those that don't follow my twitter where I update most often, I actually moved out this year in May and have been living in my first apartment!

It has been such a huge change that was much needed and I truly have been thriving here. And I wouldn't be here if it wasn't for everyone who has supported my creative endeavours over the years so honestly, thank you guys so much <3

Also I have been on a bit of a witchy/spiritual journey this year too and have thrown myself into tarot! Which has very eye opening for me and a really cool experience. And I may have some fun creative projects in mind...such as making my own tarot deck...so stay tuned for that if that's up your alley

So after that huge update, if any of you guys would like to ask me anything or just say hi, please feel free to send me an ask! I would love to connect with you all again. I've really missed it here~

Also if you'd like to support me on other platforms, I am most active on twitter @kalopsiadaemon! And occasionally post to insta. But from now I'm hoping to be more active over here and on my other platforms!

Thank you all again for still continuing to support my art over here despite my practically year long absence. It really truly means the world to me. I hope you all are doing well <3

[my-inner-fabulous-pose]

Update update:

Apparently I'm not the only one experiencing these issues. (Although I'm probably one of few you actively forgot that they made an account for 5 years) I got arround to checking Twitter's Support Account (an account that you can't even see if you're locked out. Great idea there guys.) and this is the response I found (interspersed with relevant replies from people also experiencing these issues)

So as I suspected this is because of a change of in policy that for some reason puts huge priority on punishing accounts over an issue that shouldn't even matter, even going as far as to delete tweets made while the use was below 13 (good luck pulling that off considering there are no tweets from back then on my account, I'd know since I was the one who deleted them back when I claimed my account 4-5 years ago). Despite the fact that these actions would have been taken by kids 12 or under and therefore not legally held responsible for their own action and possibly complete unaware of what they were doing, and may have been trying to address this issue for years. Not only that apparently there are plenty of people who's accounts were block simply for changing their date regardless of whether or not they would've been under 13 or not. An issue that could've been totally avoided had Twitter has allowed consumer to contact a twitter directly and have their problems acknowledged and addressed by a real person. Instead we're stuck with this automated system that we have already establish is nothing but a big elaborate prank (or more realistically a way to steal personal information). They haven't even sent and email clarifying that they know about the issue, and are working to resolve it or even an email warning users not to change their birthdays as it could result in your account accidentally getting locked.

Great, glad that we have firmly

But that's not all check the date in those tweets. That's right June 12 2018, 2 weeks ago and not only are they still locking people's accounts, not only are they still sending out emails lying about people's accounts being unlocked after requiring them to submit identification and but there are thousands who are still waiting for their account to be unlocked weeks after they said they would resolve this issue.

*sigh* I'm not sure whether or not to take solace in the fact that I'm not the only one in this situation. It seems like I'll be sitting tight until they address this issue and unlock my account (which could be never tbh). I hope this is all resolved sooner rather that later. I also hope this post is helpful for anyone struggling with the same issue.

(tbh honest this is the second time i've had to write all of this since there was a Tumblr error my first time around).

Twitter’s Customer Support, Ain’t Shit.

Some context.

I’ve been using Twitter for a while now, about 4 or 5 years. However I have technically had my account much longer than when I had started to actively use it. Apparently when I was about 10 or 11 I decided to make a Twitter account which I promptly forgot about until I decided to make an account again about 4 or 5 years later (2013-2014). Now imagine my surprise when I find that I not only already have an account but said account is from 2009 that I had no knowledge of. Well seeing as it was already there I decided to use it, just refurbish it to erase all the 11 year old from it. I mean it wouldn’t let me make another account using the same email so I really didn’t have much of a choice.

Turns out that in order to get a Twitter Account you have to be 13 or over meaning my younger self had lied about his year of birth and when I tried to change it to be accurate it wouldn’t let me change the date past 1995 (I just set it to that because it was the closest I could get). This would continue for the next 4-5 years up to present time. Ecstatic that I could finally fix the date after all these years of effectively being force to lie about it I quickly changed it it’s actual year. Given the fact that I could change it at all to an earlier or later date it stands to reason that they would be no penalty for setting your birthday to something earlier than the date you set originally, right? Wrong. Apparently doing so will result in the system locking your account because it has a record of when your account was created logged and double checks it with the date you created the account automatically, locking you out without warning. So not only am I locked out of my Twitter account, but I’m locked out for something that happened 9 years ago that wouldn’t have even happened had a been allowed to make a new account under the same email 5 years ago.

But that’s not all. Seeing that this error should be relatively minor and explainable I look to their customer service to clear this up. The link that they provided on the page explaining my locked account and it linked me to this Review Request page where you can have you locked account evaluated and resolved.

They require you enter all your details (the ones used to get the account) and then proof of your identity like a liscence or passport, that they swear they’ll delete after use (yeah right).

So I enter in the details and send in a picture of my photo ID and they send me this message saying they’ll go over it and get back to me. This was last night.

My sleep schedules all messed up so I stay up all night watching YouTube and surfing through Tumblr to pass the time, while I wait for the response. I figured this could possibly take days so I had prepared to wait it out, but too my surprise I got this response this morning (just before making this post).

Hey guys. Wanna guess who’s account still isn’t unlocked?

Yup despite getting this response almost two hours ago at the time of making this post I am still locked out of my account despite them having “Restored Access” to my account.

Seeing as this clearly automated system obviously wasn’t going to work I turned to doing it the old fashioned way. All I’d have to do is call Twitter’s Customer Service center and get this sorted out with an actual employee, that way I can actually explain my situation and get some real feedback and explainations. Well after a bit of search I found Twitter’s Customer service number. 415-222-9670. I rung the number and got an pre recorded response telling me to press 1 for customer support, 2 for comunication and 3 for employment verification (useless). So I press 1 for customer support and when I do the automated voice says, and I quote “Unfortunately Twitter does not provide user support over the telephone, to find information and answers to your questions please visit, support.twitter.com. If you are unable to find what you’re looking for our help center contains information about contacting or team via email.”

If Twitter doesn’t supply user support via telephone, THE WHY THE FLYING FRUITY F*** DO YOU HAVE A CUSTOMER SUPPORT LINE IN THE FIRST PLACE?! What kind of backwards ass practice is that?! First you prevent me from making a new account, then you prevent me from fixing the details of the account, for 4-5 years mind you, then once I do finally fix it you automatically lock me out of my account for something that happened 9 years ago that I’ve been trying to fix this whole time, then when I try to fix it you have me submit personal information and then lie about unlocking my account, and then when I look to your phone support you tell me, “Lol gotcha, we don’t actually have phone support. Go send an email Shithead”. Twitter can seriously F*** right off with that, I’m not having it.

I still need to unlock my account so I will be sending a email (hopefully it’ll reach an actual person who can help me) and I wwill try to remain civil despite my gripes but I just wanted to point out the conga line of bullshit this process have been so far. Twitter needs to get their shit together and I feel that this automated only system needs to seriously be addressed, nuanced problems like this require real human responses. This system is far too harsh and unrelenting, especially when the problem itself is the results of the actions of an 11 year child.

Update:

Apparently there is no email. Besides the email for the communications department (that I’m not even sure works) meaning the only way to get in content with them is through their help center which doesn’t allow you to enter enough information to explain you issue in full or start up any kind of dialogue between you and an employee. Why in God’s name is there no way to discuss your issue directly with anyone with Twitter. Submitting my ID to Twitter just caused them to change my date of Birth which just trigger the system to automatically lock my account again, abd since I can’t explain why the same is wrong if I submit it again the same problem will arise. Effectively my account is stuck in purgatory because Twitter decided it was a great idea to shut out their consumer and automate all their security processes, meaning their is no room to for discerning between cases. In essence I am forced to wait for the miracle of Twitter actually responding to me directly or delete my account and start over from scratch.

If anyone can provide help in any way it would be much appreciated.

[mizzy-pop]

i really hope they reply by wednesday or i might actually go crazy i keep catching myself at opening twitter when i can't do anything there rn

twitter support help me log into twitter my account in a timely manner challenge failed