#contactcentermanager

[pointelsolutions-ap]

Dynamic Contact Center Manager (DCCM) of Pointel Solutions, allows contact centers to control and handle such challenges faster and safely. DCCM lets your contact center operators to make changes in specifications that include agent queues, routing, balancing loads and skills to meet Service Level Agreement (SLA) Objectives.

Visit here to Register for Demo: https://www.pointelsolutions.com/solutions-dynamic-contact-center-manager/

[pointelinc]

Data integrity is always guaranteed since Dynamic Contact Centre Manager accesses Genesys configuration management data via the Configuration Server. Since DCCM was created using the suggested Genesys SDKs, it supports upcoming Genesys upgrades. Through load balancing and links to the primary and secondary Genesys Configuration Servers, DCCM enables high availability. Using the Genesys Software Development Kit (SDK), the Genesys Configuration Server provides real-time key-value pair updates.

Conditions in the contact centre industry are always changing, including peaks in incoming calls, unexpected closures, and regional holidays. In order to efficiently manage such changes, achieve SLA goals, and enhance the customer experience without any interruptions or delays, Dynamic Contact Centre Manager provides contact centre operators with intuitive and secure access to essential metrics and agent skills.

[mycountrymobile]

Looking for a more efficient way to handle customer queries? Look no further! Our Could Contact Center solution is just what you need! Click the link in the bio to learn more and say goodbye to long wait times. Visit:- https://lnkd.in/gY83kGdy Email:- info@mycountrymobile.com WhatsApp:- +1 (917) 4447882  

[skippys-adventures]

2 days of training for work. #contactcentermanagement #boss #workflow (at Hilton Alexandria Old Town)

[aboutict]

IFS koopt Mplsystems en Field Service Management

IFS rondt de overname van het Engelse Mplsystems en het Engels-Ierse Field Service Management af. Via deze aankopen breidt de Zweedse erp-leverancier haar servicemanagement-aanbod uit met geïntegreerd omni-channel contactcentermanagement. Er zijn geen financiële details bekendgemaakt. http://dlvr.it/PbjrpP

[pointelinc]

Empower multi site contact center operations team to effectively handle contact center changes and challenges. 

DCCM empowers business users responsible for managing the customer experience and agent staffing. DCCM has features such as future date changes, snapshot/restore and audit capabilities. It enables the business to focus on meeting Service Level Agreement (SLA) objectives and optimizes the customer experience.

[pointelinc]

We are now available in Genesys AppFoundry. Find the perfect contact center manager to empower your contact center effectively.