#cihhousing

[ccpropertyapprentice]

18.01.2020

I have completed my demographic for my project! 

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[franohara]

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[ccpropertyapprentice]

10.02.2020

Today was my mock end point with Stuart.

Didn't have the best start of the day with a last minute piece of work given to me with little notice but I think this is just one of those things you have to adapt to.

I do think, however, that I will not going into the office prior to my actual end point assessment as it did cause panic and unnecessary stress.

I was actually very happy at the time of the below but I look like I've had a rough day!

In regards to running through my presentation with Stuart, I was really happy with how it went. I have given a lot of time to my project subject and worked on my presentation to make it as good as it can be.

He has given me a couple of pointers which I will work on now I have finished my other work but am hoping to get things signed off in the next couple of days and get my end point booked!

[ccpropertyapprentice]

07.02.2020

I have finished my presentation and project! It has taken a lot of work over the past few weeks to get everything finished but I could not be happier with the result.

I have my mock end point with Stuart on Monday and although I feel a little unprepared on the question front I feel like I am ready to present my project.

[ccpropertyapprentice]

04.02.2020

Today I had a coffee catch up with David, one of my fellow apprentices from our Catch22 purple group.

He is way ahead of me on his project presentation, so it was good to get some feedback on what he has included in his and if he needed any advice on his I was able to help.

We have also booked our mock end point assessment in with Stuart!! 

Must get presentation finished and final product completed before then...

[ccpropertyapprentice]

29.01.2020

I have now created over half of my end point presentation and whittled my final product option down to a form!

I think that a form is easy to fill in on the computer or by hand, and as long as I include an easy to use table with all the information we need, I cannot see how this could not go wrong. 

Obviously I need to link back to my SWOT analysis but I feel that out of the three options this was by far the best. 

[ccpropertyapprentice]

23.01.2020

This afternoon we had our first meeting with our new managing agents for 9 Millbank since they have been appointed. We introduced them to the build team and went through a number of different items that covered everything from window cleaning and car park access through to staffing schedules and service charges. It was the first of these meetings I have had as when I started with Estates I missed these on other sites. It was extremely beneficial for me to sit in this meeting as I learned not only a lot of information about our managing agents working style and updates on the site from the build team, but also went on a sit walk and began to draft the management agreement using the template from Berkeley Group Legal team. It is the first I have done of these, and it was a good test of my knowledge in regards to service charges, invoicing terms and also what is included in the management agreement; this will definitely help me in the future. 

[ccpropertyapprentice]

17.01.2020

My CIHhousing standards are at 100%!!!!

I am so happy that I have been able to complete these and do feel like I have learned so much from doing so. 

Today I have also made massive headway with my project and now have my end product options down to three: A form, a booklet or an information mail - out. 

I am leaning more towards a form to be honest. A mail out will be a one-off email to all explaining what information we need, but will this sustain? 

I must keep looking back to my original SWOT (now formatted to work with my presentation for end point)

I believe that a mail out will have more weaknesses and does not take into account that the staff I am sending it to are potentially vulnerable people; they may not understand the process and a mail out can be seen as more of a telling off that support. 

Will need further thought...

[ccpropertyapprentice]

16.01.2020

Today I had a tutor review meeting with Stuart, my manager Jenny and the St Edward Learning Coordinator, Patricia. 

This was mainly for Patricia to see how I am getting on, and also for all parties involved to discuss my progression onto Level 4, which I am really excited to do (as long as I pass my level 3).

We discussed where I am up to with my standards - Stuart is waiting on one piece of work from me, and how my project is coming along. 

I now need to start thinking about the conclusion of my project review. It is clear that there is nothing on record that states what information we need from managing agents to determine whether an issue is a defect or not. 

I now have a two week deadline in place to complete my project, so better get cracking!

[ccpropertyapprentice]

14.01.2020

Today I had my next purple group session with my tutor Stuart, David, Nic and Danielle. 

We went through a number of different items today, including where we are up to with our CIHhousing standards and project. 

One thing that particularly stuck out for me was Nic’s breakdown stretcher which he had created in order to make sure everything in his project was completed and nothing was missed out. it was incredibly detailed and something that I will definitely use going forward if not for my CIH Level 3 project. 

We also went through what is needed in order to create our demographic summaries. These are important as will be necessary for our end point presentations and also give us an idea of our end users, who will be affected by our projects. Mine is my residents, and I will be focusing on one development as a trial site for any changes I make to the defect reporting process I am currently reviewing. 

[ccpropertyapprentice]

15.11.2019

Today I sent out my resident and St Edward internal staff surveys...eek!

It will be interesting to see how our residents feel about the defect solution process and what colleagues think of me reviewing the process. 

Today I have also spent some time outside of my CIHhousing project by looking at other apprentices blogs and researching notifiable plants, in particular Japanese Knotweed. 

Although this is not a defect, it definitely is something I need to keep an eye out for on our sites. I have also noted that we do not focus on this in our H&S inspections/ annual audits and this is something that definitely needs to be reviewed. 

[ccpropertyapprentice]

11.11.2019

Today myself and my manager attending some training on a new accouting system we are using at work, Coda. This is so we can create PO numbers for all works and invoices in order to create a smoother and more streamlined process. Meaning people will be paid quicker and invoices that were previously left on desks to sign will not get lost. 

[ccpropertyapprentice]

08.11.2019

Earlier this week, I created and sent out the first of my three survey monkey questionnaires - the managing agent version.

I have had 8 responses so far, and already the results are very telling.

My first question was asking the surveyee to tell me what they thought a defect was (you can see my challenge with this earlier in blog).

One answer I gave stated "something in the building that is lacking, damaged or not working" along with the below:

As you can see, the managing agent staff so far have chosen this answer, which is not correct. This answer when compared with the others means anything that isn't right in the building.

These items could be resident damage, under insurance claims or items needing maintenance. Not defects.

Watch this space...

[ccpropertyapprentice]

07.11.2019

Defects, defects...what are we going to do with you, eh?

Today I had a meeting with our customer service team at our Kensington site which as their request I booked in. I have recently undertaken a thorough run through of their tracking system and cleared out a number of completed defects, but there are still a number of issues with the process.

Guess what was first on their agenda?! The reporting process! It did feel me with a little bit of joy because this is what my CIH project is on!

I know I should not be happy, especially as you can see there are a lot of issues with the whole defect handling process on this site, however, it genuinely means my project is going to help!

I explained my project to them and they were extremely happy to hear that a review of this process is under way and improvements are imminent!