#call center vs pbx system

[callcenterstech]

How Cloud Call Center Software Helps You Scale Industry

Cloud based call center solutions  developing robust conversation channels collectively with your subscriber base is basically of managing an positive business. While the requirement for income departments is indisputable, deciding on the one which suits collectively with your vision for boom is critical for this for everybody its supposed purpose. Since all companies, regardless of their size, strive to scale operations as hastily as you perhaps can, one necessary consideration is to make certain that thecall center setupdoesn’t be a hurdle alongside the way.

This is the placecloud based  call center solutionsconsists of a definitive area over its on-premise counterpart. That will assist you make an trained choice, here is all you want to analyze about cloud based totally call center solutions.

What is a cloud call center software?

Cloud based call center solutions that’s placed round the cloud is definitely a product made to deal with commercial enterprise conversations on the smartphone besides resorting to bodily hardware and paraphernalia to useful resource conversation channels. Using cloud contact center software, your patron care group is designed for incoming calls making outgoing calls. They may also additionally music the vital element metrics, performance, and rent computerized scripts for quicker response occasions.

To do this, Cloud based call center solutions  are equipped with two-way conversation functionalities and assisting facets for instance voicemail message, SMS, overlooked call solutions, transport tracking, and software to utility calling. These software program packages consist of effortless integration skills for e-commerce platforms, CRMs, chat systems, and advertising and marketing software program programs. They may additionally additionally replicate indispensable metrics, like a caller’s buy history, preceding phone calls, chat transcripts, notes, Ect.

How does a cloud call center software program work?

Here’s how inbound call center software program works –

• The first step is to set up a customer-facing number. This is the wide variety clients can call for enquiries.

• The calls touchdown on this wide variety are diverted to a digital number. Every digital variety has its personal particular call go with the flow connected to it.

• Create a personalized call drift and IVR greeting for more desirable person experience.

• Once important points such as language choice and nature of question are captured over IVR, the call is routed to the proper agents. In case all dealers are busy, the caller stays in a queue.

• Once the purchaser is related with an agent, they attempt to get to the bottom of the question at hand.

• The whole dialog and the agent undertaking is up to date on the aid ticket software. A question that is resolved is marked as closed. Otherwise, it stays open.

Why must your call center go to the cloud?

The flexibility, versatility, scalability, and affordability supplied lend Cloud  based call center solutions having a sure area towards your competitors. Cloud based  call center company enterprise structures find the money for businesses the blessings of a exceptionally wonderful conversation funnel with minimal expenditure on deployment and implementation. Here, you have to pay for which you select, barring any cost when it comes to renovation and upgrades.

On-premise vs. cloud call center solutions

On-premises andcloud-based call center softwareprogram are two of the most famous fashions being used today. This is a contrast backward and ahead that will assist you recognize the difference:

On-premises call center

As cautioned by using its call, all of the conversation paraphernalia – hardware, software, infrastructure – is to set up interior your office. The verbal exchange is facilitated thru PBX or IP PBX servers. The commercial enterprise is completely to blame for installation, upgrade, and renovation of this setup and all kinds of its features are managed internally.

cloud-based call middle software program

Cloud-based call center software, however, is positioned round the cloud, and customers have get admission to to this precise provider on their personal mobiles or pc making use of an application. This mannequin relies upon on get admission to to the net to supply seamless conversation offerings to the subscribers.

How the two fashions fare vis-a-vis one another

Set-Up

Creating on-premisesCall Centermay be a time-intensive technique that requires you to surely surely purchase the hardware, invulnerable licenses, setup infrastructure, and deploy well matched software.

Setting up cloud call center software program applications overlap with putting in a deposit card utility on your computer. They come in plug and play performance and require no setup time whatsoever.

Affordability

On-premises setups consist of prohibitively fee which consists of buying hardware, licenses, and software, in addition to buying extra house to guide this difficult set-up. Additionally for this one-time investment, you would possibly additionally want to component in the charge of normal protection and upgrade.

Forcloud-based solutions, your predominant funding is inside a reliable internet connection, apart from the constant charge in accordance to usage. This makes up about extra ordinary routine costs, on the other hand in decrease amounts.

Scalability

It is no longer effortless to modulate a present day on-premises call center setup. Any scaling from operations requires extra hardware and feasible changes to the servers and software. In state of affairs you have to minimize earlier than long, you are taking part in surplus hardware.

Scaling or customizing cloud-based call center software program applications are an inconvenience-free, seamless system very little various from managing person money owed in your famous video streaming subscription.

Flexibility

Your telephone help crew have to be bodily existing at work so that you can manage calls with an on-premise setup.

However,cloud contact center solutionsprovide the association to function remotely. Agents have get admission to to the setup and reply calls everywhere as prolonged as there is a working internet connection.

Reliability

Any breakdowns inside the tools may additionally carry the functioning of the on-premises call middle to a grinding halt.

With call center software, you are in a position to remove the risk of connectivity and call high-quality issues via simply buying a net connection with lots of bandwidth to useful resource your operations.

Call center software program for enterprises

Every organisation requires a consumer care branch to promote wholesome relationships and simplify crm. Here’s how answering offerings agency software program ought to be a ideal fit:

Minimal downtime

The PBX designs encompass cozy the intention of enterprise-user conversation for any prolonged time, it consists of higher dangers and vulnerability due to the fact of failures, breakdowns, and additionally the ensuing upkeep processes. A cloud-located solution, however, poses no such pitfalls.

With inbound answering offerings enterprise software program and outbound answering offerings employer software, you are capable to be certain of the ongoing consequences of each you and your clients 99.96% of times.

Better patron provider administration

Withcall center software,, you are in a position to take care of inbound calls inner a quick, efficient, and expert manner, even if your quantity is high. This surely is thanks to the software’s functionality to route calls in line with the area of interest from the product/services or even the nature from the query, permitting the high-quality dealers to deal with the customers’ issues.

All the small print exchanged over these interactions are straight away up to date inside the database, facilitating a rapid change between agents, ought to the requirement for it arise.

Disaster recuperation

The whole manner of scaling up operations can regularly be fraught with impending challenges, most of which can also convey your operations to some useless stop. Even when that occurs, cloud-based call center software program is continuously on the function seamlessly as prolonged as you have a purposeful internet connection. This herbal aspect of catastrophe healing helps produce a semblance of normalcy even whilst you focal point all of your powers into mitigating the lurking obstacle.

Enhanced safety

Data protection is truly a sizeable problem for these companies today, regardless of their size, structure, or proportions of operations. The near-impenetrable protection measures of the answering offerings organization software program stop dropping client or inner organization records due to the fact of unintended screw ups or deliberate breaches.

All of the imperative statistics is securely stored in the cloud backup. If necessary, the employer enforces improved safety protocols at no extra charges whatsoever.

Call center software program – a device with massive viable

Regardless of what your enterprise goals, needs, or boundaries are, there may be an best cloud verbal exchange answer that may additionally without problems suit in.Cloud-based solutionsare now not solely viewed do away with to furnish patron care trip componen excellence however moreover are the best device cement some client by way of continuously contacting them. It offers valuable insights on patron trip and expectations.

Besides, aspects like automation, IVR ought to be vastly high quality for monitoring Return on investment, recording patron comments, monitoring orders and confirming receipt of price on CoD orders. Also it does all of this with minimal manpower and infrastructural needs, due to the fact of the evolution of clever equipment and systems centered at imparting modern CX.

[vitelglobalindia]

Why should one have a hosted PBX system for their business?

Are you looking for a way to get rid of your annoying phone line? Do you want to have more control over your phone system? Want to save money on your office phone bill? Hosted PBX systems might be for you!

A hosted PBX system is a phone system that is hosted in the cloud and does not require a physical phone line. This is cost-effective for many businesses and offers many benefits to users.

A hosted PBX system can be most beneficial for your business if you have a geographically dispersed workforce, or if your business is just starting out and you’re looking for a cost-effective way to start your phone system.

Should Your Business Switch to Cloud Pbx?

There are several reasons why a business should switch to a hosted PBX system. Perhaps the most compelling reason is cost savings. With a hosted PBX system, businesses can save on both monthly phone bills and capital expenses. Hosted PBX systems are also more scalable than traditional phone systems, so businesses can add or subtract users as needed. Additionally, hosted PBX systems offer a host of features that can improve communication and collaboration within the workplace.

Digital Vs. Cloud Pbx

There are a few reasons why a business should have a hosted PBX system.

First, hosted PBX systems are more affordable than traditional PBX systems. Hosted PBX systems require no equipment or installation, and the monthly cost is generally lower than maintaining a traditional PBX system.

Second, hosted PBX systems are more versatile and scalable than traditional PBX systems. Hosted PBX systems can be easily customized to meet the specific needs of a business, and can be scaled up or down as needed.

Third, hosted PBX systems are more reliable and secure than traditional PBX systems. Hosted PBX systems are hosted in secure data centers, and are backed up regularly. This ensures that your business will always have access to phone service and that your data is safe and secure.

What are the Benefits of Cloud Pbx?

There are many benefits of using a hosted PBX system for your business. Some of the benefits include:

-Cost savings — A hosted PBX system can provide significant cost savings for businesses compared to a traditional phone system.

-Ease of use — A hosted PBX system is easy to use and can be set up quickly.

-Mobility — A hosted PBX system allows employees to work from anywhere they have internet access.

-Flexibility — A hosted PBX system can be customized to meet the needs of your business.

-Scalability — A hosted PBX system can grow with your business.

If you are looking for a cost-effective and easy-to-use phone system for your business, a hosted PBX system may be the perfect solution.

How to Use a Call Flow

in a Hosted PBX System

There are a few key reasons why a business should consider using a hosted PBX system.

One of the biggest benefits is that a hosted PBX system can save a business money on their phone bills. With a hosted PBX system, a business can make international calls at a fraction of the cost of traditional phone service.

Another big benefit is that a hosted PBX system is very easy to use. With a hosted PBX system, a business can manage its phone system through a web-based interface. This makes it easy to add new users, change phone settings, and manage voicemail messages.

A hosted PBX system can also help a business to be more productive. With a hosted PBX system, a business can set up conference calls, transfer calls, and do other tasks that can help them to be more productive.

Cloud Pbx Vs VoIP Provider

There are many reasons why a business should have a hosted PBX system. A few reasons are that it can save a business money, it is more efficient, and it can help a business be more organized.

A hosted PBX system can save business money because it doesn’t require the business to purchase and maintain expensive equipment. The system is hosted by a provider, which means the provider takes care of all the maintenance and updates. This also means that the business can take advantage of new features and updates as soon as they are released.

A hosted PBX system is more efficient because it allows employees to communicate with each other easily and efficiently. With a traditional PBX system, employees would need to be in the same physical location in order to communicate with each other. With a hosted PBX system, employees can communicate with each other regardless of their location. This is because the hosted PBX system is cloud-based.

A hosted PBX system can also help a business be more organized. This is because the system can be customized to meet the specific needs of the business. For example, the system can be set up to allow employees to make calls using their extension number rather than having to remember a long phone number. Additionally, the system can be set up to allow employees to transfer calls to one another, or to put calls on hold. This can help to make the business more efficient and organized.

A hosted PBX system can also help to save business money. This is because the system can be set up to use fewer phone lines than a traditional phone system. Additionally, the system can be set up to use VoIP, which is a less expensive phone service than traditional phone service.

A hosted PBX system can also help a business to be more mobile. This is because the system can be set up to allow employees to make calls from their cell phones or laptop. This can be helpful for businesses that have employees who work remotely.

Get a Quote

There are many reasons to have a hosted PBX system for your business. Hosted PBX systems offer many features and benefits that can help improve your business. Some of these features and benefits include:

1. Increased Productivity — Hosted PBX systems can help improve productivity by allowing employees to easily communicate with each other. With a hosted PBX system, employees can easily make and receive calls, and can also transfer calls to other employees. This can help reduce the number of time employees spend on the phone and can help them be more productive.

2. Improved Customer Service — Hosted PBX systems can also help improve customer service. With a hosted PBX system, customers can easily reach your business by dialing a local number. This can help improve customer satisfaction and can also help improve your bottom line.

3. Cost Savings — Hosted PBX systems can also help save you money. With a hosted PBX system, you don’t need to purchase and maintain your own phone system. This can help you save money on hardware, software, maintenance, and other related costs.

4. Increased Flexibility — Hosted PBX systems are also very flexible. With a hosted PBX system

[inextrixtechnologies]

What Is Cloud Calling? What Is the Future of Cloud Calling in the Communication World?

Cloud calling is more popularly known as cloud telephony. You can use the cloud telephony services from the service providers as the UCaaS (Unified Communication as a Service). Usually, this service is offered by a hosted IP PBX solution provider. However, with changing trends, you can also find this service from a call center software provider.

In this article, we will discuss more about cloud calling in the communication world, its future, and some more interesting facts about this topic, which has become the buzzword in the communication industry.

What is a cloud calling?

The voice calling service under the UCaaS model provided by a third party service provider using a communication solution like an IP PBX system, call center dialer software, or any other VoIP calling software is called a cloud telecommunication system.

With the increasing benefits of cloud hosting space, the service providers have started hosting their systems like cloud contact center solutions on the cloud. As this cloud based software is used for voice calls, it is referred to as cloud telephony in the industry.

Usually, these types of services are developed, managed, and maintained by the service providers. Even when a customer needs some technical support, the service provider will provide that support with a team of technical support engineers. Customers need to pay the subscription fees to access the VoIP calling software and use it on a need basis or regularly.

In technical words, it is a multi tenant system. The main admin can create tenant accounts to let them use calling features through the cloud network.

How is cloud calling different from traditional VoIP hosting services?

In this popular form of VoIP calling, the call routing system is completely different from the traditional one. In this, all calls initiated from the source will first go to the cloud system and then from there, they will be routed to the destination using the right call routes.

This model is unlike having an on-premise system, in which all calls will be initiated from the on-premise system and go to the termination directly.

Even if there is an added layer while you use the stated form of communication, there is nothing to worry about. Everything will work really fast so that users will never notice the difference between on-premise software vs. a cloud based system for calling.

Why is cloud calling gaining so much popularity?

There are many reasons behind the increasing popularity of this form of calling. Some of the major reasons are briefly explained below:

1. No capital investment required to use this service

As you are going to use UCaaS and not investing in the development of the software, you don’t need to invest anything to start using this software other than the subscription fees. As you are not hosting this software, you will not need any cloud hosting space. All you need to pay is subscription fees and start using this software.

2. More than 95% of guaranteed uptime

A majority of cloud hosting space guarantees more than 98% of uptime. A minimum of 95% or more uptime is given by all cloud hosting service providers. Therefore, while using this form of calling, you can be rest assured that the system will stay up and running for you to enjoy ongoing calling facilities. 

Failover and recovery setup is reliable in this solution. Therefore, you will hardly see any downtime with your system. This will ensure uninterruptible calling.

3. No hassle related to software maintenance

The software will be owned by your provider, all a user does is pay to use the software. Therefore, the users are not supposed to invest in managing and maintaining the software. This will reduce the cost, complexity, and efforts related to software maintenance.

4. Scale up or scale down the communication channels as and when needed

One of the most amazing reasons behind the massive popularity of this kind of call is that it is highly scalable. You can scale up this software within some hours or a day or two, which is way quicker than the traditional VoIP calling system. Moreover, when you use unified communication as a service, you have the liberty to scale up or scale down, which is not possible with its counterpart.

5. Flexible system

Any third party system can be integrated with the cloud calling software. For example, with cloud contact center solutions, you can integrate a CRM system, a VoIP PBX system, etc. This flexibility makes it a popular calling system in the communication industry. Moreover, it can be accessed from remote locations without any security concerns, which further increases its popularity. 

Future of cloud calling in the communication world

The VoIP solutions have been popular among end users and businesses for many years. However, many people used to not use it because of the technicalities related to hosting this software on-premises. On-premises setup requires servers, hardware, and complicated infrastructure. It also requires a dedicated server or network engineer. This has been a roadblock for businesses to use solutions like the best call center software.

There are also many advantages of using this form of voice over internet protocol calling as explained in the earlier section of this article.

With the invention of a cloud calling system, the access and use of VoIP communication are simplified. Therefore, more and more businesses are likely to adopt this software. Many more service providers will adopt cloud hosting to offer cloud telephony services to their customers.

In a nutshell, the future of this form of VoIP calling is quite bright and promising. 

Concluding notes

The VoIP industry is one of the rapidly changing industry verticals. From unified communication to cloud calling, there are many inventions made in this industry and the service providers have been coming up with more and more innovative features and offerings. Cloud calling used to be used only with an IP PBX, but now you can also find the best call center software hosted on the cloud. It means the cloud telephony sphere is also growing fast and has a very bright future.

[vinaykumar-g-blog]

What is IP PBX? Complete guide to VOIP Servers and IP PBX Systems

IP acronym is Internet Protocol and PBX acronym is Private Branch Exchange. IP PBX system acts as a central switching system. An IP PBX is a system that can route and switch calls between the telephone network and VOIP users. This system can route many calls at the same time. Its planning allows the user to share limited resources.

A traditional PBX consists of two main elements they are lines and stations. The main aim of PBX is to provide shared access to limited resources. Instead of having a separate phone line for each phone an organization can share a small pool of lines across a much larger pool of stations. If a call comes first it connects to the operator then the operator connects it with a related person or department. This early system was simply called switchboards.

Operators were replaced with electromechanical and later electronic systems for manage access to lines. Some of the features added that can route calls between stations and to connect or disconnect the calls based on rules.

Now a day, a business phone system has more features upon the simple switch. Adjunct technologies like automated attendance, voice messaging, call queuing, multi-part conferences are the standard features. Analog and digital phones are giving way to standards-based IP phones.

When PBXs were developed wireline calls are the way of electronic communications available. Today communication can be done in different types including email, instant messaging, video conferencing, desktop sharing, SMS and mobile telephony. Unified communication is a process of merging all of these technologies and applying them with the business process. Hence unified communications are to increase efficiency while simplifying management.

 Traditional IPPBX System

In the earlier days, PBX is of a switchboard operator. A lady sitting in front of a big circuit board transfers the calls by plugging wires into different sockets.

The first switchboard was invented in the late 1800s after the telephone itself was invented. In the earlier days, each person in an office had a phone line. The operator lifts the call and forwards the call to your line.

In the 1970’s call switching was automated. No need a lady to connect the calls it’s totally automated. Hence business became more efficient. More organizations showed interest to buy business telephone systems. Technology got better. In the 1990’s automated phone, systems are used by the maximum companies. At this time industries started using the word “PBX”.

Today PBX systems have been used most of the business. When we call to any business always had to press 1 to speak to a representative or press 2 for our address? Yes. That’s a PBX. Now a day there are many IP PBX system suppliers, IP PBX service provider, and IP PBX System Distributors are there.

 Standard IPPBX Features

Internal connecting calls

External connecting calls

Switching calls between users

Calls stay connected without hang-up

Ending calls when the user's hang-up

Call Recording

Keeping track of data related to calls

Automatic call distribution

Call answering in an automated process

Call queue

Customize Call hold music or include messages

Voice messaging

Transfer calls

 Traditional PBX vs. IP PBX

An IP PBX improved by PBX that helps the VOIP system.

Traditional IPPBX systems are of hardware. IP PBX systems are of software. IP PBX system works with packet-switched networks. IP PBX system can handle voice calls, data, video calls, and can link up with applications like outlook

IP PBX has two benefits:

We can arrange a backup IP PBX server; if any problem exists it will switch to another service to maintain the flow of business.

Virtual PBX can be run on the same servers as other business in virtualized data centers for better ROI.

VOIP is a technology that users can make a call using internet protocol instead of the traditional phone line.

 Unified Communications

The IP PBX makes unified communications. Unified communications are used to communicate with in the organizations. This includes voice calls, video calls, SMS and chat, data sharing, extension mobility.

Unified communications allow users to communicate on different mediums within the same network.

 IP PBX Working Process

For each user VOIP assigned a unique identifier. This identifier is an email address that is the user's SIP address. IP PBX keeps a list of all users and SIP addresses.

When you make a call on the VOIP phone, the IP PBX decides it’s internal or external call.

If it is an internal call, the PBX sends your call to the SIP address of the person you dialed. Both of you are using VOIP, your call stays on the network and cannot access outside phone line.

If it is an external call, PBX sends your call to the VOIP service provider and then sent on an external phone line. It’s allowing users to get together on conference calls and it allows sending voice mails to emails. There are some important points of IP PBX they are Maintenance is simple just plug a VOIP phone and can use it. By using a VOIP PBX scale your business fast and reliable. Using IP PBX we can save money.

 Types of IP PBX

There are two types of IP PBX are there they are On-Premise PBX and Hosted/Cloud PBX.

 On-Premise PBX

High Setup cost

Minimal recurring cost

Maintenance is done at your site by IT Professionals

Day today involvement with your IT team

When there is no power can cause complete loss of phone service

Only one location no remote workers

Requires in advance capital to get started

Business requires space for equipment

 Hosted/Cloud PBX

Low Setup cost

Low recurring subscription costs

Maintained by the service provider at their data center

No involvement with your IT team

When there is no power calls can be re-routed by the service provider

Multiple location or remote workers

Requires little to no capital to get started

Equipment is not stored on-site

 Conclusion

Hosted PBX is a great option for smaller companies that do not have the infrastructure but want to manage their communication. You can host your 3CX PBX in your own cloud an account such as Google, Amazon, and Azure.

On-Premise PBXs are mostly suited for large organizations that should have a nice infrastructure and resources to run and manage the phone system and in different zones that require security and confidentiality.

The on-premise system gives more benefits to the organizations rather than cloud solutions.

Brihaspathi is IP PBX service provider in Hyderabad wants to help users for the best choice. We explain different types of option that are suited to grow your business and we are the Best IP PBX system dealers in Hyderabad and make a solution which is right for you.

Brihaspathi IPPBX provider in Hyderabad solves the problem which you have and provides a solution to grow your business. We make your business to the next level.

We are IP PBX system dealers in Hyderabad want to help you regarding options available in IP PBX systems. We can meet the needs of any business, from small businesses to large organizations.

Brihaspathi IP PBX Phone systems provider in Hyderabad provides amazing services and our clients tell us that we are doing a great job. Positive reviews make us work harder. We make your business to increase efficiency and profit.

[lightnetworksblog]

Hosted PBX vs. SIP Trunking—Weighing Your VoIP Options

SIP trunking or hosted PBX? That is the VoIP implementation debate. 

Both are viable approaches when looking for a VoIP solution; which, is the only problem. It’s up to you to decide which makes the most sense for your business. 

As is true for any business technology decision, it’s important to know both sides of the story—the pros and cons of SIP trunking and hosted PBX. 

When Does SIP Trunking Make Sense for VoIP?

SIP trunking services act as a gateway so you can move your on-premise PBX to VoIP. 

With SIP trunks, connecting on-premise equipment to an internet telephony service provider; you can replace legacy primary rate interfaces (PRI) or analog lines and enhance your current system with the typical VoIP features (automated attendant, voicemail, automatic call distribution, call transferring, and more). 

Keeping your communications system on-premise comes with a few distinct advantages as you transition to VoIP:

Call Quality Benefits: While many SIP trunking providers use public Internet for connectivity, you could potentially connect via a dedicated link for improved reliability and security. 

Control Lines with Internal Staff: Rather than relying on a third-party to maintain your business communications, you can leave control in the hands of your trusted IT staff. 

Support for Large Companies: SIP trunks are often priced according to the number of concurrent calls that can be made. If you’re staffing a massive call center, there’s predictability in deploying VoIP for so many users. 

Cost Savings Compared to Legacy Systems: Combining audio and video over the same data link and pooling phone lines across locations mean you can save money as you scale VoIP services in a large business. 

Even if these benefits seem valuable, you can’t plan a move to VoIP with SIP trunking if you don’t have a dedicated IT staff. You’ll need experienced  IT personnel to manage bandwidth demands and troubleshoot inevitable issues on-premise. 

Not only that, but SIP trunking comes with significant CapEx demands as you implement an on-premise phone system with local hardware. If those upfront costs are too much or a challenge to manage your business, hosted PBX might be more appropriate. 

When Should You Consider Hosted PBX?

Hosted PBX is a complete communications solution. Once the hosted PBX is connected to your PSTN, the service provider takes care of the management tasks that SIP trunking demands of internal staff. 

The benefits of hosted PBX include:

No Internal Expertise, No Problem: For many small & medium-sized businesses, employing an experienced IT staff just isn’t possible. With hosted PBX, many processes such as adding or removing users can be taken care of from a simple web interface.

Focus Solely on OpEx: With hosted PBX, there’s no on-premise equipment to purchase. Saving on the upfront costs can help you budget for the ongoing subscription expenses of a hosted PBX provider.

Simplified Scalability: Hosted PBX offers simple scalability (up or down) for virtually unlimited numbers of users.

Advanced VoIP Features: With hosted PBX, you have access to advanced features like video conferencing, CRM or Email integration, and mobile support depending on the vendor you choose.

As you look at these benefits, just keep in mind that the service is entirely reliant on your internet connection—if you haven’t invested in strong connectivity, the whole system could suffer. 

Hosted PBX vs. SIP Trunking—It All Depends on Your Situation

It would be nice if there were a simple answer to the hosted PBX vs. SIP trunking debate. However, the reality is that both are viable options for companies of all sizes.

When in doubt, consider your internal IT staff—can they really handle the additional responsibility of supporting VoIP if it’s kept on-premises?

[mpdtechnologyblog]

Top 4 Considerations for Organizations Looking to Make the Switch to a Cloud-based Contact Center

It seems that contact centers worldwide are moving to the cloud. That’s primarily because developing contact centers the old way, with on-premise hardware and software, is complex, time-consuming, and expensive. On the other hand, cloud-based contact center alternatives change everything. The reasons to move the cloud span from financial- no capital investment, not having to purchase, set up, maintain, and upgrade hardware and software- to improved versatility and scalability and better ROI. On top of all those benefits, once the burdens of setting up and managing a contact center are eliminated, teams can also re-dedicate their time and resources to optimizing the business aspects of their cloud contact center solutions.

As organizations continue to invest in technology to keep pace with changes and provide customers with great customer experience, contact centers must also adapt to find new ways to interact with customers. Cloud-based solutions can help deliver omnichannel support across social, mobile, email, and chat providing a consistent and high level of support at every level. While the advantages of moving a cloud-based contact center may be clear, determining the best path to get there is not. Let’s dive deeper into the primary considerations for evaluating cloud contact centers.

Selecting between private cloud vs. public cloud model - When looking at contact center options, organizations need first to discover how best to leverage the benefits of the cloud. Deciding whether to deploy a private cloud or a public cloud model takes careful consideration and a look into the company’s technical requirements and organizational goals. In a private-cloud model, systems are centralized in a corporate data center and distributed across multiple sites using virtualization. The private cloud model gives organizations greater control over network and systems operations, security, functionality, backup and recovery, and scalability. The downside of a private cloud for contact centers is that they also require more technical and operational resources to manage. Public cloud contact centers, also called Contact Center-as-a-Service (CCaa) solutions, on the other hand, are attractive because they remove the customer relinquishes control of the contact center hardware, software, and operational IT responsibilities of managing software to a provider. Also, because the cloud-based services are delivered over the internet, contact center agents can work from anywhere, using a reliable internet connection. The public cloud model brings significant cost savings to the equation by eliminating the need for a physical contact center building.

Don’t overlook hybrid options - For some organizations, current legacy PBX systems may still be working fine as part of a larger contact center solution. In these cases, a hybrid contact center architecture is a smart option. A hybrid approach integrates some on-prem solutions and some cloud-based systems to help meet the demands of a multichannel, multipurpose customer interaction support. In a hybrid model, often voice infrastructure, recordings and customer data remain at the customer site and behind their firewall. Other hybrid models offer the ability to add new capabilities, with existing ones, using public cloud services.

Get a strategy in place behind new features - While we all get excited about the new features available from cloud contact center solutions, like those that give us access to video chat, social media, self-service capabilities, text, and chatbots replying to desktop and mobile apps, the truth remains that organizations need to have a strategy in place behind modern, tech-savvy channels. Organizations must think about how they plan to use these new features to connect with customers and how to elevate the customer experience. By taking the time upfront to determine what emerging channels the organization wants to adopt in the cloud and how those can be used to for customer benefits, an organization can determine what cloud contact center solutions will be most beneficial over the long term.

Integrations - Contact center solutions are most valuable when they are integrated with current processes and technologies. Critical integrations include tie-ins into Customer Relationship Management (CRM) solutions, enterprise collaboration solutions, and analytics and data systems, to name a few. These integrations help to streamline processes, improve customer retention, increase, customer satisfaction, and deliver more personalized, higher-value experiences for customers. In another example, those organizations with integrations between their cloud contact center and analytics systems enable teams to derive value from the data and tools they already own. They can consolidate their data in more meaningful ways to discover KPIs and develop real-time reports. They can also use visualization tools and take action with monitoring and alerting, real-time analytics and process integration.

The cloud has the tremendous ability to help organizations keep pace with the latest customer engagement technologies like video chat, social media, and more to support a  consistent cross-channel experience that boosts customer engagement. Organizations looking for new ways to interact with customers as well as for improved performance, scalability, and security, should look more closely at cloud contact center options.

[newrockvoipgateway]

PBX Benefits

Private Branch Exchange (PBX) telecoms solutions are comprised of on-site hardware which is used to route all calls to and from individual desktop phones through the central connection to the office, otherwise known as the trunk line. The first benefit of a PBX is that employees can make internal calls without having to involve any element of the external network in the process, which reduces the expense of internal communication. Today, a PBX handles routing automatically. In addition, the bulk of the infrastructure can be hosted off-site, meaning that small businesses can enjoy the benefits of a private PBX in an IP environment without having to make major investments in hardware. By using VoIP, these small businesses will also save on maintenance costs. Why is New Rock finest IP PBX and Call Center Software Hotel Voip IP PBX System How to Choose Hosted IP PBX vs SIP Trunking

[lovingwolfpolice]

How Cloud Call Center Software Helps You Scale Business Operations

Establishing strong communication channels with your customer base is at the core of running a successful business. While the need for a call center is indisputable, choosing the one that fits your vision for growth is key to meeting its intended purpose. Since all businesses, regardless of their size, aim to scale operations as quickly as possible, an important consideration is to ensure that call centers do not become an obstacle to the setup process.

Where the cloud has a definite edge over its counterparts based on call center software. To help you make an informed choice, here is everything you need to know about cloud-based call center software.

What is Cloud Call Center CRM Software?

Call Center CRM software that is hosted on the cloud is a product designed to handle business conversations over the phone without the need for physical hardware and paraphernalia to support communication mediums.

Using cloud contact center software, your customer support team can handle incoming calls and make outgoing calls. They can also track key metrics, performance, and use automated scripts for quick response times.

To achieve this, cloud contact center solutions are equipped with two-way communication functionality and supporting features such as voicemail, SMS, missed call solutions, delivery tracking, and app to app calling. These software solutions come with easy integration capabilities for e-commerce platforms, Sales CRM, chat systems and marketing software solutions. They can also indicate the necessary metrics, such as the caller's purchase history, previous phone calls, chat tapes, notes, act.

Here's how an inbound call center software works -

The first step is to set a customer-facing number. This is the number that customers can call for inquiries.

Calls to this number are converted into virtual numbers. Each virtual number has its own specific call flow.

Create a personalized call flow and IVR Voice Blaster greeting to enhance the user experience.

After capturing details such as language preference and the nature of the query on the IVR, the call is sent to the write agents. In case all agents are busy, the caller remains in a queue.

Once the client is associated with an agent, they try to resolve the query by hand.

The entire conversation and agent activity are updated on the support ticket software. The resolved query is marked as closed. Otherwise, it remains open.

Why should your call center go to the cloud?

Cloud-based call center software provided with a definite competitive edge to provide versatility, flexibility, scalability, and affordability. Cloud-based call center systems bear the benefits of an effective communication channel to businesses with minimal spending on deployment and implementation. Here, you pay for what you choose, there is no additional cost in terms of maintenance and upgrades.

On-premises vs cloud call center solution

On-premises and cloud-based call center software are the two most popular models in use today. To help you understand the difference, a comparison between the two is as follows:

On-premises call center

As the name suggests, all communication paraphernalia - hardware, software, infrastructure is installed in your office. Communication is facilitated through a PBX or IP PBX server. The organization is fully responsible for the installation, upgrade and maintenance of this setup and all its functions are controlled internally.

Cloud call center software

On the other hand, cloud-based CRM software is hosted on the cloud, and users can use this service using the app on their mobile or computer. This model relies heavily on Internet access to provide seamless communication services to its customers.

How two models hire each other

Set-up:

Setting up an on-premises call center can be a time-intensive process, requiring you to purchase hardware, secure licenses, install infrastructure, and install compatible software.

Setting up cloud call center software is no different than installing an app on your computer. It comes with a plug and play functionality and whatever assembly time is required.

Affordability

On-premises setups come with extremely high costs that include the purchase of hardware, licenses, software, as well as investing in additional space to accommodate this extensive set-up. Apart from this lump sum investment, you also have to meet the cost of regular maintenance and upgrade.

For cloud-based solutions, your only investment is in a reliable Internet connection, in addition to a fixed monthly bill based on usage. This is for more frequent recurring costs, but in smaller amounts.

Scalability:

The current on-premises call center setup is difficult to organize. Any scaling of operations requires additional hardware and possible modifications to the server and software. If you need to scale back after a while, you are left with surplus hardware.

Scaling or customizing cloud-based call center software is a hassle-free, intuitive process that is not much different from managing user accounts on your popular web streaming streaming subscription.

Flexibility

Your phone support team must be physically present in the office to be able to handle calls on an on-premises setup.

On the other hand, cloud contact center solutions support remotely functioning systems. Agents can use setup and answer calls as long as they have a working Internet connection.

Reliability

Any breakdown of the equipment can bring the on-premises call center functioning to a grinding speed.

With call center software, you can eliminate the risk of connectivity and call quality problems by investing in an Internet connection with enough bandwidth to support your operations.

Security

Contrary to popular belief, stating that on-site installations are more secure and immune to breaches, data theft and leaks occur on a large proportion of these models.

Cloud service providers need to stay ahead to avoid any potential security risks and threats, and that's why most operators go above and beyond to make their services secure.

[asteriskservice-blog1]

Best VoIP Solutions Provider in Germany for Businesses in Germany and Europe

It comes as no surprise that even the most fastidious German businesses are quietly migrating to VoIP communications. The benefits and advantages are too glaringly obvious to ignore. VoIP solution, one can say is an umbrella term that covers a variety of specific solutions and services. German businesses making the transition to VoIP may look at just one VoIP solution provider in Germany capable of delivering the entire suite of services or opt for specialists. The former option would be better since it gives tighter integration and reduces cost at all levels. There are options. Businesses, regardless of whether they are small, medium or large, can opt to get purpose specific solutions like IP PBX, IVR, contact center software and conferencing. You have access to various VoIP solutions providers capable of offering one or more of these. You may even opt to select different providers based on features of each package or the ability to customize the solution. 

The separate vs. integrated VoIP solution 

Whether a German business opts for separate VoIP solutions or an integrated one depends on their present need and anticipated future growth. For instance, in some cases it is preferable to select specific IVR solutions such as IVR for payment, for banks, for hospitality or for simply answering customer queries. This may be linked with the CRM and then again lines of API integration kept open to plug it into other VoIP apps such as IP-PBX. A purpose specific VoIP app is compact and costs less. The best VoIP solution developer can deliver purposed IVRs, WebRTC, IP PBX, call center solution, SMS broadcast and conferencing solution. There are differences and there are overlaps such as in IP PBX that you should choose to have omnichannel communications. This feature is also present in the contact center software. Both can have integrated IVRs. Then there is WebRTC for audio-video chat and conference that would obviate the need for separate conferencing solution.  For instance, an IP PBX with IVR and WebRTC would be more than enough for most businesses to set up a perfectly balanced VoIP communication platform. The VoIP solution provider in Germany should be versatile enough to offer you separate or integrated custom VoIP solutions. 

Language

The best VoIP solutions are of little use if they do not include German language in the menus and prompts. Suppose you opt for broadcasting solution. In this case you will want the menu to be in German and you will want the text to be in German so that any German employee with no knowledge of English can use it with ease. On the other hand, Germany does have strong business ties with other countries in the EU so you will also need multi-lingual capabilities and speech to text in any of the European languages. Choose the service provider that can provide a native German language solution. 

Room for expansion, modifications and plugins 

Some businesses, like startups in Germany for instance, may wish to start with bare bones VoIP solution like IP PBX. Your solution provider, in this case should be able to deliver custom solution with facility for API integration to plug in the CRM or add IVR or an appointment reminder system. As you grow you will want the solution provider to provide AGI scripting or undertake development work to suit your enhanced requirements. Pick one who is competent in all fields and you will not have to look elsewhere. 

The platform and cost 

Proprietary platforms, by their very nature, can be more expensive compared to open source platforms on which the VoIP solutions are built. Select a developer that has proven expertise in Asterisk, one of the oldest and most versatile open source platform for VoIP development. You get the best features at a low cost. 

Asterisk Service is your best VoIP solution provider in Germany, providing everything from consultancy and guidance to development, implementation and full support. 

Source: https://ivrsystemdesign.wordpress.com/2019/11/22/best-voip-solutions-provider-in-germany-for-businesses-in-germany-and-europe/

[bersiuniverse]

Hosted prophetic Dialer technology is totally clear to your users and your customers. Our system calls into your phones to attach together with your agents thus you ne’er pay long-distance charges! prophetic dialing on AN analog system would value thousands of greenbacks a month in phone company lines and would be close to not possible on a typical Business web association. All you wish to succeed with North American nation could be a pc, a headset, and a high-speed web association.

Support All information is unbroken non-public and secure victimization trade best hardware and software package configurations. All information is purged from our system once not required. we have a tendency to adhere to best practices once it involves keeping your client data safe and secure.

v dial is that the solely Hosted Dialer marketed as PCI-DSS Friendly and thus simple to integrate into your compliant infrastructure.

Features and Capabilities The agent interface works through an online browser to relinquish period of time data and practicality with nothing quite an online browser on the consumer pc. The management interface is additionally web-based and offers the power to look at several periods of time and outline reports likewise as several elaborate campaign and agent choices and settings. V Dial will operate as AN ACD for incoming calls or for nearer calls coming back from VDial departing fronters and even permits for remote agents work in from remote locations likewise as remote agents that will solely have a phone.

Agent Side: Ability to show a script for the agent to browse with pre-filled fields Ability to open a custom web content with useful information from the decision, per campaign Utilize each incoming and departing calls in one session (blended) Manually or mechanically decision up-to 2 alternative client numbers for a similar lead Schedule callbacks for any-agent or agent-specific Manual dial mode permits previewing of leads before dialing Remote agents will log in anyplace with simply a phone and an online browser Faster hangup and dispositioning of calls with one key press (HotKeys) The ability for agents to pick an intermission Code once they don’t seem to be active Web-based management of volume levels and mute capability Agent interface accessible in nine completely different languages! Manager Side: Ability to line a campaign to auto-dial and send live calls to accessible agents Ability to dial predictively {in a|during a|in AN exceedingly|in a very} campaign with an adaptative dialing rule Ability to transfer client calls/data to nearer on the native system or an overseas server Ability to open a custom web content with useful information from the decision, per campaign Ability to start out ANd stop recording an agent’s calls at any time Ability to mechanically record all calls Skills-based ranking and decision routing per incoming cluster and campaign Ability to line user levels and permissions surely options and campaigns The ability for managers to listen-in on agent conversations The ability for managers to enter conversations with agents and customers Web-based administration System-Wide Features: Definable Agent Wrapup-time per campaign Custom decision inclinations per campaign Custom info queries in campaign dialing Recycling of Busy calls at a specified interval while not resetting a listing Dialing with custom TimeZone restrictions together with per state and per day-of-the-week Dialing with electronic device Detection, conjointly enjoying a message for AM calls Multiple campaigns and lead-lists square measure attainable The option of a drop timer with safe-harbor message for independent agency compliance Variable drop decision share once dialing predictively for independent agency compliance Internal DNC list will optionally be activated per campaign Several periods of time and outline reports accessible Real-time campaign show screens 3rd party conferencing (with DTMF macros and variety presets) 3rd party blind decision transfer 3rd party conferencing with agent drop-off Custom Music-On-Hold and agent alert sound for incoming calls Ability to autodial campaigns to start out with a straightforward IVR then direct to agent Ability to broadcast dial to customers with a pre-recorded message Ability to park the client with custom music per campaign Ability to send a born decision to a voicemail box per campaign if no agent is offered Ability to line departing CallerID per campaign Ability to require incoming calls grabbing CallerID Ability to operate as AN ACD for incoming and fronter/closer verification decision CRM Integration V Dial integrates with CRM applications to supply a whole center resolution. you’ll be able to use your own in house applications, SugarCRM, or v tiger CRM that’s enclosed out-of-box. Vtiger could be a made client Relationship Management (CRM) tool that manages your client information from campaigns and results in the sale to client service.

CRM Options and Capabilities: SalesForce Automation Marketing Automation Activity Management Calendaring Customer Support and repair Inventory Management Security Management Email Integration V Dial will observe a customer’s account because the decision is forwarded to the agent supported the display or alternative data. once a buying deal is created the purchasers lead data will mechanically be inserted into the CRM wherever you’ll be able to set callbacks, place in client notes, support requests and far far more.

How will the Hosted Model Work? V Dial is intended to act with the Asterisk PBX telephone system to act as a whole inbound/outbound center suite. as a result of the server is in an exceeding state of the art information center with just about unlimited information measure, the prophetic dialing is finished from the server itself, saving you thousands on web or PRI connections vs premise.

With a hosted resolution your agents will log into our system from your native workplace or an overseas location. the method is sort of straightforward.

Step 1: The agent logs into the auto-dialer system via an online browser with their phone login ID and parole. this is often accustomed to decision the phone at their station. Step 2: The agent enters their username and parole for the auto-dialer net interface. this is often accustomed to gain access to the particular Agent Interface and amongst alternative things, tracks agent activity for reportage. Step 3: The agent phone can ring, pickup/answer and therefore the automobile Dialer system can show the agent interface and start passing calls!

[mgivinc]

Top 4 Considerations for Organizations Looking to Make the Switch to a Cloud-based Contact Center

It seems that contact centers worldwide are moving to the cloud. That’s primarily because developing contact centers the old way, with on-premise hardware and software, is complex, time-consuming, and expensive. On the other hand, cloud-based contact center alternatives change everything. The reasons to move the cloud span from financial- no capital investment, not having to purchase, set up, maintain, and upgrade hardware and software- to improved versatility and scalability and better ROI. On top of all those benefits, once the burdens of setting up and managing a contact center are eliminated, teams can also re-dedicate their time and resources to optimizing the business aspects of their cloud contact center solutions.

As organizations continue to invest in technology to keep pace with changes and provide customers with a great customer experience, contact centers must also adapt to find new ways to interact with customers. Cloud-based solutions can help deliver omnichannel support across social, mobile, email, and chat providing a consistent and high level of support at every level. While the advantages of moving a cloud-based contact center may be clear, determining the best path to get there is not. Let’s dive deeper into the primary considerations for evaluating cloud contact centers.

Selecting between private cloud vs. public cloud model - When looking at contact center options, organizations need first to discover how best to leverage the benefits of the cloud. Deciding whether to deploy a private cloud or a public cloud model takes careful consideration and a look into the company’s technical requirements and organizational goals. In a private-cloud model, systems are centralized in a corporate data center and distributed across multiple sites using virtualization. The private cloud model gives organizations greater control over network and systems operations, security, functionality, backup and recovery, and scalability. The downside of a private cloud for contact centers is that they also require more technical and operational resources to manage. Public cloud contact centers, also called Contact Center-as-a-Service (CCaa) solutions, on the other hand, are attractive because they remove the customer relinquishes control of the contact center hardware, software, and operational IT responsibilities of managing software to a provider. Also, because the cloud-based services are delivered over the internet, contact center agents can work from anywhere, using a reliable internet connection. The public cloud model brings significant cost savings to the equation by eliminating the need for a physical contact center building.

Don’t overlook hybrid options - For some organizations, current legacy PBX systems may still be working fine as part of a larger contact center solution. In these cases, a hybrid contact center architecture is a smart option. A hybrid approach integrates some on-prem solutions and some cloud-based systems to help meet the demands of a multichannel, multipurpose customer interaction support. In a hybrid model, often voice infrastructure, recordings and customer data remain at the customer site and behind their firewall. Other hybrid models offer the ability to add new capabilities, with existing ones, using public cloud services.

Get a strategy in place behind new features - While we all get excited about the new features available from cloud contact center solutions, like those that give us access to video chat, social media, self-service capabilities, text, and chatbots replying to desktop and mobile apps, the truth remains that organizations need to have a strategy in place behind modern, tech-savvy channels. Organizations must think about how they plan to use these new features to connect with customers and how to elevate the customer experience. By taking the time upfront to determine what emerging channels the organization wants to adopt in the cloud and how those can be used to for customer benefits, an organization can determine what cloud contact center solutions will be most beneficial over the long term.

 Integrations - Contact center solutions are most valuable when they are integrated with current processes and technologies. Critical integrations include tie-ins into Customer Relationship Management (CRM) solutions, enterprise collaboration solutions, and analytics and data systems, to name a few. These integrations help to streamline processes, improve customer retention, increase, customer satisfaction, and deliver more personalized, higher-value experiences for customers. In another example, those organizations with integrations between their cloud contact center and analytics systems enable teams to derive value from the data and tools they already own. They can consolidate their data in more meaningful ways to discover KPIs and develop real-time reports. They can also use visualization tools and take action with monitoring and alerting, real-time analytics and process integration.

The cloud has the tremendous ability to help organizations keep pace with the latest customer engagement technologies like video chat, social media, and more to support a  consistent cross-channel experience that boosts customer engagement. Organizations looking for new ways to interact with customers as well as for improved performance, scalability, and security, should look more closely at cloud contact center options.

[angelaakers]

RingCentral vs 8×8: RingCentral Offers More Features For Less

In an industry that’s quickly getting inundated with new offerings, it’s important to consider the big hitters of the business VoIP providers. Two of the biggest competitors are RingCentral vs 8x8. Instead of making you go out and do all the research, we’ve researched both systems so you know what you’re buying before you actually commit to a new virtual PBX system. Check out the review below to learn which of these two VoIP solutions will give you the best tools for your business.

RingCentral vs 8x8 Costs: RingCentral Gives You More Choices

RingCentral - RingCentral offers four separate plans from which to choose. These plans follow a monthly price-per-user model. Read Next: RingCentral Review The first plan, called Essentials, costs $19.99 per user monthly. The Essentials plan includes standard features like unlimited calling in the US and Canada, 100 toll-free minutes, mobile apps and HD voice. The Essentials plan also gives you the ability to host video conferencing calls with up to four people. The next plan, called Standard, costs $24.99 per user monthly and includes the features from the Essentials plan, plus some more. In this plan, you get 1,000 toll-free minutes, internet fax capability and call log reports. The most popular plan, called Premium, costs $34.99 per user monthly. If you purchase this plan, you can host up to 100 people on a video conferencing call and bump your toll-free minutes up to 2,500 per month. The Premium plan also includes more advanced management features like custom app development, single sign-on capability and a wider range of external integrations. The most expensive plan, called Ultimate, costs $49.99 per user monthly and increase your monthly toll-free minutes to 10,000. You’re also able to host up to 200 people during your video conferencing calls. 8x8 - 8x8 offers three different VoIP plans from which to choose. Like RingCentral, these plans charge on a monthly, per-user basis. 8x8’s first plan is called the X2 edition, and it costs $25 per user monthly. This plan includes all your standard VoIP features, plus the added features of video conferencing for up to five people and integration of external software like Salesforce and Zendesk. The next plan, called the X5 edition, costs $35 per user monthly. The X5 edition includes all the features from the previous tier. It also gives you the ability to video conference with up to 25 different people simultaneously and gives you call recording functionality and an operator switchboard. 8x8’s most expensive plan, called the X8 edition, costs $55 per user monthly. This plan bumps up the number of participants on video conferencing to 50, and gives you full contact center functionality. This includes a contact center IVR, contact center minutes and in-depth reporting and analytics.

Ease of Use: Both Are Clean and Simple

If you can’t easily use your VoIP provider’s interface, then you’ll likely have troubles using the service to its full potential. This is especially true for new employees and those who are unfamiliar with the software. During testing, we found that both 8x8 and RingCentral’s user interfaces were clean, simple and easy to use. While it may seem inconsequential, the use of flat icons and a simple color scheme make the dashboards and interfaces easy to navigate. In previous days, 8x8’s user interface was clunky and outdated. Due to recent updates, their software is now up to par with RingCentral’s.

Feature Availability: Both Solutions Offer Similar Features

Both RingCentral and 8x8 offer all the standard features and functionality of any business VoIP solution worth its salt. These features usually include things like auto attendant, call forwarding and call waiting, along with unlimited calling and texting within the US and Canada. When it comes to advanced features and configuration options, both companies still provide similar offerings. However, the differences lies in how these advanced features are offered. RingCentral tends to include more advanced features overall in their base packages while 8x8 typically requires more upgrading to access those same features.

Customer Support: 8x8 Offers More Unique Support

RingCentral and 8x8 have both created comprehensive and incredibly helpful customer support solutions. They also both excel in different areas. Read Next: Vonage Review RingCentral offers 24/7 live phone and chat support for their customers. They also provide a full online support knowledge base that you can search and find your answer. 8x8 offers live support as well, but perform better than RingCentral when it comes to the resources they provide online. Along with their company-created resources, 8x8 also gives you the option of reaching out to the community of 8x8 users for answers. This is sometimes more helpful because these are people using the system on a daily basis.

The following post RingCentral vs 8×8: RingCentral Offers More Features For Less is republished from GadgetReview partner Christen da Costa

RingCentral vs 8×8: RingCentral Offers More Features For Less published first on http://www.gadgetreview.com/ RingCentral vs 8×8: RingCentral Offers More Features For Less posted first on http://www.gadgetreview.com/ RingCentral vs 8×8: RingCentral Offers More Features For Less published first on http://www.gadgetreview.com/

[bonniepospisil]

RingCentral vs 8×8: RingCentral Offers More Features For Less

In an industry that’s quickly getting inundated with new offerings, it’s important to consider the big hitters of the business VoIP providers. Two of the biggest competitors are RingCentral vs 8x8. Instead of making you go out and do all the research, we’ve researched both systems so you know what you’re buying before you actually commit to a new virtual PBX system. Check out the review below to learn which of these two VoIP solutions will give you the best tools for your business.

RingCentral vs 8x8 Costs: RingCentral Gives You More Choices

RingCentral - RingCentral offers four separate plans from which to choose. These plans follow a monthly price-per-user model. Read Next: RingCentral Review The first plan, called Essentials, costs $19.99 per user monthly. The Essentials plan includes standard features like unlimited calling in the US and Canada, 100 toll-free minutes, mobile apps and HD voice. The Essentials plan also gives you the ability to host video conferencing calls with up to four people. The next plan, called Standard, costs $24.99 per user monthly and includes the features from the Essentials plan, plus some more. In this plan, you get 1,000 toll-free minutes, internet fax capability and call log reports. The most popular plan, called Premium, costs $34.99 per user monthly. If you purchase this plan, you can host up to 100 people on a video conferencing call and bump your toll-free minutes up to 2,500 per month. The Premium plan also includes more advanced management features like custom app development, single sign-on capability and a wider range of external integrations. The most expensive plan, called Ultimate, costs $49.99 per user monthly and increase your monthly toll-free minutes to 10,000. You’re also able to host up to 200 people during your video conferencing calls. 8x8 - 8x8 offers three different VoIP plans from which to choose. Like RingCentral, these plans charge on a monthly, per-user basis. 8x8’s first plan is called the X2 edition, and it costs $25 per user monthly. This plan includes all your standard VoIP features, plus the added features of video conferencing for up to five people and integration of external software like Salesforce and Zendesk. The next plan, called the X5 edition, costs $35 per user monthly. The X5 edition includes all the features from the previous tier. It also gives you the ability to video conference with up to 25 different people simultaneously and gives you call recording functionality and an operator switchboard. 8x8’s most expensive plan, called the X8 edition, costs $55 per user monthly. This plan bumps up the number of participants on video conferencing to 50, and gives you full contact center functionality. This includes a contact center IVR, contact center minutes and in-depth reporting and analytics.

Ease of Use: Both Are Clean and Simple

If you can’t easily use your VoIP provider’s interface, then you’ll likely have troubles using the service to its full potential. This is especially true for new employees and those who are unfamiliar with the software. During testing, we found that both 8x8 and RingCentral’s user interfaces were clean, simple and easy to use. While it may seem inconsequential, the use of flat icons and a simple color scheme make the dashboards and interfaces easy to navigate. In previous days, 8x8’s user interface was clunky and outdated. Due to recent updates, their software is now up to par with RingCentral’s.

Feature Availability: Both Solutions Offer Similar Features

Both RingCentral and 8x8 offer all the standard features and functionality of any business VoIP solution worth its salt. These features usually include things like auto attendant, call forwarding and call waiting, along with unlimited calling and texting within the US and Canada. When it comes to advanced features and configuration options, both companies still provide similar offerings. However, the differences lies in how these advanced features are offered. RingCentral tends to include more advanced features overall in their base packages while 8x8 typically requires more upgrading to access those same features.

Customer Support: 8x8 Offers More Unique Support

RingCentral and 8x8 have both created comprehensive and incredibly helpful customer support solutions. They also both excel in different areas. Read Next: Vonage Review RingCentral offers 24/7 live phone and chat support for their customers. They also provide a full online support knowledge base that you can search and find your answer. 8x8 offers live support as well, but perform better than RingCentral when it comes to the resources they provide online. Along with their company-created resources, 8x8 also gives you the option of reaching out to the community of 8x8 users for answers. This is sometimes more helpful because these are people using the system on a daily basis.

The following post RingCentral vs 8×8: RingCentral Offers More Features For Less is republished from GadgetReview partner Christen da Costa

RingCentral vs 8×8: RingCentral Offers More Features For Less published first on http://www.gadgetreview.com/ RingCentral vs 8×8: RingCentral Offers More Features For Less published first on http://www.gadgetreview.com/ RingCentral vs 8×8: RingCentral Offers More Features For Less posted first on http://www.gadgetreview.com/