#bilingual customer service agents

[transcriptioncity]

Multilingual Support for Businesses and Localised Translation Services

Multilingual Support for Businesses and Enhancing Customer Experience through Translation Imagine your business reaching customers all over the world effortlessly. Think about the increased trust and satisfaction from clients when they interact in their native language. Now, consider the competitive edge you gain by offering tailored experiences. These aren’t just dreams—they’re achievable…

[qhsetools2022]

Native German Bilingual: Non-Voice Customer Service Agent

Job title: Native German Bilingual: Non-Voice Customer Service Agent Company: BrickBrands Job description: consistency and quality of service for the German market. Here’s What You Will Do: Actively monitor and engage with customer… with your manager to address questions, resolve issues, and provide updates. Addresses public and private customer care issues… Expected salary: Location: Rabat Job…

[contactcallcenter]

 Why Choose El Salvador for Your Call Center Operations?

In the competitive landscape of customer service, businesses are increasingly turning to outsourcing as a strategic solution. El Salvador call center outsourcing has emerged as a top choice for companies seeking high-quality service at competitive prices. With its skilled workforce, cultural affinity with North America, and favorable business environment, El Salvador offers a compelling case for businesses looking to enhance their customer experience management. Let’s explore why outsourcing your call center operations to El Salvador can be a game changer for your company.

Overview

El Salvador, the smallest country in Central America, has made significant strides in the business process outsourcing (BPO) sector. The combination of a strong workforce, advanced technological infrastructure, and an emphasis on customer satisfaction makes it an ideal location for BPO services in El Salvador. In this blog, we’ll highlight the key reasons to choose El Salvador for your call center operations.

Key Reasons to Choose El Salvador for Call Center Outsourcing

1. Skilled Workforce

   - Education and Training: El Salvador has a growing pool of educated professionals. Many universities offer programs in communication, business administration, and information technology, ensuring a steady supply of qualified candidates for call center roles.

   - Language Proficiency: A significant portion of the workforce is bilingual, with proficiency in both English and Spanish. This linguistic advantage allows for seamless communication with customers from diverse backgrounds.

Cultural Affinity

   - Understanding North American Culture: The cultural similarities between El Salvador and the United States foster better communication and understanding between agents and customers, enhancing the overall customer experience.

   - Customer-Centric Approach: Salvadoran culture places a high value on relationships and hospitality, translating into friendly and effective customer service.

Cost-Effectiveness

   - Competitive Pricing: El Salvador call center outsourcing offers a cost-effective solution compared to U.S. call centers. Lower labor costs mean businesses can maintain high service levels while optimizing their budgets.

   - Reduced Operational Costs: In addition to lower wages, the cost of living in El Salvador is lower, making it an attractive destination for businesses looking to cut expenses without compromising on quality.

Technological Infrastructure

   - Advanced Communication Systems: El Salvador is investing in modern telecommunications infrastructure, ensuring that call centers operate efficiently and effectively.

   - Access to Innovative Tools: Many BPO services in El Salvador leverage the latest technologies, including cloud-based systems and AI-driven solutions, to enhance operational efficiency and customer satisfaction.

Government Support

   - Favorable Policies: The Salvadoran government actively supports the BPO industry through incentives and tax breaks, encouraging foreign investment and creating a conducive environment for business operations.

   - Regulatory Framework: Strong regulations ensure that the BPO sector operates transparently and efficiently, protecting both businesses and customers.

Insights into El Salvador's BPO Sector

The BPO landscape in El Salvador is thriving, with several key insights illustrating its potential:

- Market Growth: The BPO industry in El Salvador has been growing at an annual rate of over 10%, indicating a robust market poised for future expansion.

- Customer Satisfaction Rates: Recent studies show that call centers in El Salvador have achieved customer satisfaction rates above 90%, reflecting the effectiveness of their customer experience management strategies.

- International Clientele: El Salvador’s call centers serve various industries, including finance, healthcare, and e-commerce, attracting clients from North America and beyond.

Data Supporting El Salvador as a Prime Outsourcing Destination

Here are some compelling statistics that highlight the advantages of El Salvador call center outsourcing:

- Labor Cost: The average hourly wage for a call center agent in El Salvador is significantly lower than in the U.S., often saving companies 30-50% on labor costs.

- Bilingual Capability: Approximately 80% of call center agents in El Salvador are bilingual, facilitating better communication with a broader customer base.

- Workforce Availability: With over 50,000 professionals working in the BPO sector, El Salvador has a strong talent pool to meet growing industry demands.

Conclusion

In conclusion, choosing El Salvador call center outsourcing for your customer service operations can lead to significant advantages for your business. From a skilled and bilingual workforce to cost-effective solutions and a supportive government environment, El Salvador stands out as an exceptional outsourcing destination.

By partnering with BPO in El Salvador, you not only gain access to top-notch services but also enhance your customer experience management capabilities. With a commitment to quality and efficiency, Salvadoran call centers are well-equipped to handle your customer service needs, allowing you to focus on what matters most: growing your business.

As you explore options for outsourcing, consider the benefits that BPO services in El Salvador can offer. By investing in this vibrant and dynamic market, you’re not just choosing a call center; you’re choosing a partner dedicated to delivering exceptional customer service. Embrace the opportunity to elevate your customer interactions by selecting El Salvador as your go-to destination for call center operations.

[jobkash]

Bilingual Customer Service Representative (2946) - Direct Auto

Role OverviewNational General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers.Job Description This…

[imassca]

Bilingual Customer Relations Agent, Customer Service

We are hiring a Bilingual Customer Relations Agent, Customer Service Reporting To: Supervisor, Customer Service Full-Time/Part- Time: Full-time Posting Date: February 9, 2024 Closing Date: February 23, 2024 Hours of Work: 12:00 p.m. – 8:00 p.m. Grade: Office Location: 6 Downtown Toronto Great location Steps away from the main public transit station What we offer: Highly competitive compensation…

[kreedopreschoolsolution]

What to look for when choosing a location for your preschool

If you are planning to start a preschool business, one of the most important decisions you will make is where to locate your preschool. The location of your preschool can have a big impact on your success, as it affects many aspects of your business, such as:

Your target market: The location of your preschool determines who your potential customers are. You want to choose a location that has a high demand for preschool services, and that matches your niche and vision. For example, if you want to offer a bilingual or Montessori curriculum, you need to find a location where there is a need and interest for such programs.

Your operational costs:The cost of rent, utilities, taxes, insurance, and upkeep is also impacted by the preschool's location. In addition to being within your means, the venue should satisfy your requirements for safety and quality. The cost and accessibility of additional resources, such as personnel, supplies, and transportation, must also be taken into account.

Your marketing strategy: The location of your preschool influences how you will promote and advertise your business. You want to choose a location that is visible and accessible, and that has a good reputation and image. You also need to consider the level of competition and differentiation in your area, and how you will stand out from other preschools.

Your legal compliance: The rules and regulations you must abide by are specific to the location of your preschool. Selecting a site that satisfies state and municipal licensing and accreditation criteria, as well as being zoned for preschool use, is important. The environmental, health, and safety regulations in your area must also be followed.

As you can see, choosing the perfect location for your preschool business is not an easy task. It requires a lot of research and evaluation, and a balance between your preferences and realities. Here are some tips on how to do it:

Do your homework: Before you start looking for a location, you need to do some market research and analysis. You need to identify your target market, your competitors, your strengths and weaknesses, and your opportunities and threats. You also need to define your goals and objectives, your budget and financial projections, and your business plan and model.

Explore your options: Once you have a clear idea of what you are looking for, you need to explore your options. You need to search for available locations that match your criteria, and visit them in person. You need to evaluate each location based on its advantages and disadvantages, and compare them with each other. You also need to consult with experts, such as real estate agents, lawyers, accountants, and consultants, who can help you with the process.

Negotiate and secure: After you have narrowed down your choices, you need to negotiate and secure the best deal for your location. You need to review the terms and conditions of the lease or purchase agreement, and make sure they are fair and favourable. You also need to check the legal and financial aspects of the deal, and make sure there are no hidden fees or risks. You also need to obtain the necessary permits and approvals from the authorities, and prepare for the move and setup of your preschool.

Choosing the perfect location for your preschool business is a crucial and challenging step, but it can also be rewarding and exciting. By following these tips, you can find the location that suits your needs and goals, and that will help you achieve your dream of running a successful preschool business. Good luck!

For More Information:

Legal Requirements and Licensing for Daycare Preschool

Market Research strategy for Daycare Preschool

[jobs-in-south-africa]

#Job: #Call Centre Agent - George. amp 9679 Basic computer knowledge amp 9679 Matric amp 9679 Microsoft Windows knowledge amp...

amp 9679 Basic computer knowledge amp 9679 Matric amp 9679 Microsoft Windows knowledge amp 9679 Must be bilingual in English and Afrikaans amp 9679 Be able to work weekends amp 9679 Have an excellent telephone manner and customer service ... Location: George http://dlvr.it/SxzPt3

[canadianjobbank]

Apply now: https://canadianjobbank.org/bilingual-customer-sales-and-service-agent-remote-call-centre-work-from-home/

[jobswebusa]

Customer Service/Insurance Bilingual at Sitel Group

Customer Service/Insurance Bilingual at Sitel Group

Bilingual Customer Service/Licensed Insurance Agent ¿Te gusta ayudar a los demás? ¿ Eres fluido en inglés y español? As a Customer Service Representative you will deliver great experiences every day for some of the world’s best-known brands. Not only do you get to be part of an organization that encourages every team member to Learn, Lead & Grow, you get major perks and discounts too. Our people…

[qhsetools2022]

Native German Bilingual: Non-Voice Customer Service Agent

Job title: Native German Bilingual: Non-Voice Customer Service Agent Company: BrickBrands Job description: consistency and quality of service for the German market. Here’s What You Will Do: Actively monitor and engage with customer… with your manager to address questions, resolve issues, and provide updates. Addresses public and private customer care issues… Expected salary: Location: Rabat Job…

[abhhome]

real estate companies in qatar

We manage, sell, acquire, and invest in properties as one of Qatar's top real estate firms. Our primary goal is to offer clients services that help them select the appropriate home, resolve pricing disagreements, and manage the sale or renting process. We have earned and gained our enviable reputation by consistently putting in a lot of effort and providing customers with successful results through a network of extraordinarily talented, knowledgeable, and bilingual real estate agents.

[imassca]

Bilingual Reservations and Customer Service Agent (German or French)

VALUES: WE WORK AS A TEAM with openness to the ideas and expectations of our colleagues, our customers and our client and supplier partners with a commitment to each other. WE ARE PROFESSIONALS on a constant quest for excellence, tackling challenges methodically, efficiently, and with integrity. WE GO BEYOND our responsibilities to our customers, our colleagues, society, and the environment.…

[fortheloveofwonderland]

A Memory Locked In The Heart - Spencer Reid x fem! Reader

A/N - Requested by the lovely @overduelibrarybooks I hope this was the kind of thing you were looking for!

Find my masterlist here.

My taglists are open and requests are open.

Requested: Yes l No

Request: "could u ever write a spencer reid x reader where reader def works for the cia but more as a translator who’s kinda forced into doing agenty things in order to gather intel and on a mandated break she finds out the UNSUB before the team does so she uses herself as bait, and shoots the guy all very badass fashion n then gets interrogated bc ms girl just shot him coldblood and halfway thru she recognizes spencer bc her mother and his mom lived in the same care facility??? idk sorry my mom has paranoid too so it just hits different but u don’t have to write this if u don’t want to i love ur writing <3"

CW: disclaimer: I know next to nothing about the CIA and what they investigate so please go easy on me here. This is all made up so hopefully it makes some kind of sense. Mentions of violence and sex work, schizophrenia, Alzheimer’s, some swears. Mentions of drug use and overdose. Spanish used towards the end is from Google Translate so I apologise if it isn’t completely accurate. Italics indicate flashbacks.

Plot: Eighteen years ago you met a boy named Spencer Reid whilst visiting your mother at Bennington Sanitorium. This time you are meeting under entirely different circumstances; across the table of an interrogation room.

WC: 5.3K

—————————————————————

How did I end up here?

That was a question you kept asking yourself as you rolled into your third hour of sitting in that cold, dimly lit interrogation room at the FBI headquarters in Quantico, Virginia.

Well you supposed you’d have to go back to the beginning to truly work that out.

The CIA and FBI joint task force for a country wide sex trafficking ring they believed to be operating out of DC.

When your team at the CIA had started investigating it was estimated that the ring had close to a hundred women who had been abducted and forced into the sex industry.

A lot of women were believed to have been taken trying to cross the border. Your job as a translator had involved spending a lot of time in Mexico, helping interview witnesses and family members who didn’t speak English.

The FBI involvement had come when women believed to have been part of the trafficking ring started turning up dead.

At last count they were up to twenty bodies. The Behavioural Analyst Unit had given their profile of the man they believed to be running the show.

White male in his mid to late forties. Bilingual. Possibly born in Mexico or an area surrounding the border but grew up in DC, they assumed based on his knowledge of the area. He’s attractive, charming and has a good level of education, he’d need to be able to charm the women into trusting him. He doesn’t have a full time job because he wouldn’t have time for one. All his time and focus goes on his girls. He was tech savvy, incredibly so, he’d have to be, to be able to set up the network on the dark web which enabled his customers to pay for his services.

It hadn’t been going well. Bodies kept dropping and the task force was no closer to catching the person responsible.

This went on for six months. Everyone was exhausted. You kept hitting brick wall after brick wall. It was demoralising.

Your boss had called for mandated time off. You’d all argued but she had been absolutely adamant. You’d all been working yourselves to the bone and she didn’t want you burnt out entirely.

You’d argued but your words had fallen on deaf ears.

“Can I get you a glass of water or something?”

The voice startled you out of your thoughts. You looked up to see the lanky, messy haired agent who called himself Doctor Reid, sticking his head through the door.

“Is coffee an option?”

He smiled brightly at you, a smile you swear you’ve seen before.

“Coffee is always an option.” He told you. “How do you take it?”

“Strong and black. Please.”

“I’ll be right back.”

With that the door closed leaving you to your thoughts once more.

There was something so familiar about the Doctor. His dark yet sparkling eyes, his awkward smile and the way he dressed. You couldn’t place it. But there was definitely something about him that stirred some memory buried deep in your brain. You just weren’t sure what it was.

He returned a few minutes later, bringing your coffee into the room and placing it on the table in front of you.

“Hopefully you won’t be stuck here too much longer. It’s just standard procedure.” he spoke sweetly, his voice stirring the hidden memory.

“Yeah I know. I get it.” you sighed as you spoke, wrapping your hands around the coffee. “Thank you for this.”

“You’re welcome.” he smiled before he started backing out of the room. You wished you could ask him to stay because you felt so much more at ease with him around. But you knew you couldn’t.

He turned to you in the doorway.

“You look cold in that.” He smiled a little sadly at you.

You’d forgotten about your outfit choice. No self respecting CIA agent dressed like you were right now.

“I guess I am a little.” You shrugged.

Spencer instantly shrugged his blazer off of his shoulders and laid it in front of you on the table.

“Thank you Doctor Reid.” you spoke again before he disappeared out the door.

“Goodbye Agent Y/L/N.”

The door closed, his voice reverberating in your ears, dragging you into a long forgotten memory.

As you slipped his jacket on, your eyes fluttered closed, his scent wafting up your nose.

“Nice to meet you. I’m Spencer. Spencer Reid.”

“Y/N. Y/N Y/L/N.”

Your eyes shot back open, a frown on your face.

“Spencer?” you muttered under your breath. “Spencer Reid.”

Where had you pulled that name from? And why did it feel oddly connected to Vegas?

You tried to push the thought away, you already had enough on your mind. There were much more pressing things to deal with than a vague memory from your hometown an undetermined amount of time ago.

***

You’d been instructed to switch off. Your time off should be used to recoup, relax and not to think about the case.

Easier said than done you thought.

Before you’d left the office on your mandated leave you’d taken photocopies of some files and slipped them into your bag. You knew you’d be in trouble if you were caught but you couldn’t help yourself. You wouldn’t be able to relax with this case still open.

As far as you were aware the BAU was still working on it but it provided you little comfort. In your time with the CIA you’d never gotten to be involved so heavily in a case. Your skills were mostly utilised in interview capacities and then you were sidelined.

You’d never had the privilege to work on a joint task force or investigate a crime so brutal.

You felt personally invested in this case. You thought if you could just find that one missing puzzle piece you could crack this case wide open.

And then you’d found it. The golden ticket. The smoking gun. The missing piece.

It had taken five days of your leave and copious amounts of coffee but you’d connected the dots no one else had.

You knew how to draw the unsub out. And you were going to do it tonight.

***

“Let’s start again from the beginning shall we?” Agent Rossi linked his fingers together on top of the table as he looked across at you, still slowly sipping your coffee.

“Oh goody.” You sighed. “Could Agent Jareau not fill you in what I’ve already told her?”

“Humour me.” The old man shrugged.

You didn’t have any ill will against him. Far from it. You were actually a big fan of David Rossi. But you were sick and tired of being treated like a criminal.

“Tell me how you managed to work out how to find him.”

You took another long sip of the coffee.

“All the pieces were there, they just hadn’t been put into place.”

“And how did you piece them together?”

“There was a pattern to where the women had been last seen. It was a guess more than anything. A lucky guess.”

“And the pattern was?”

You sighed in frustration.

“As I told agent Jareau,” you sipped your coffee. “The bars they were last seen in all had ties to Mexico. I’m not a native to DC but I know the area like the back of my hand. They were all either Mexican owned, had a Mexican name or were previously establishments such as Mexican restaurants. I made an educated guess that he frequented places such as these looking for his targets. I just got lucky I picked the right one.”

***

You felt incredibly exposed, but you supposed that was the point.

If you were going to get this guy's attention, you had to do this right.

It was a long shot. Just because Western’s bar was known for its famous tacos did not mean it would be the place he chose to pick up girls.

You just had to hope.

You wore a skimpy skirt that barely covered your ass, knee high boots and a crop top that accentuated your assets.

Your firearm was hidden in your left boot.

Your outfit garnered a lot of looks as you headed through Westerns towards the bar.

You felt men’s eyes on you from every angle, making you feel extremely self conscious. But you needed to keep your cool, exude confidence.

If your guy was here he needed to see you shine.

You ordered a soda to keep your head clear and sat at a table over the far side of the bar. From there you had a good view of the entrance and most of the room. And more importantly, the room had a view of you.

Three hours you sat there nursing your soda. It was a huge stab in the dark, you weren’t really surprised.

You finished your drink and headed out onto the cool DC street.

You made it five steps before you felt a presence behind you.

Just as you were about to turn, something covered your mouth.

You struggled against a pair of strong arms.

A smell wafted up your nose seconds before you lost consciousness.

Chloroform.

***

“Why didn’t you tell your unit chief before you went in?”

“Because I thought it was a long shot.” And because she would have been furious I was working the case.

“So you chose to use yourself as bait?”

“Yes.” You shrugged nonchalantly.

“Do you know how dangerous that could have been?” Rossi raised an eyebrow at you.

You had to refrain from rolling your eyes.

“Yes agent Rossi, I’m well aware. But I had a lead and I wasn’t going to ignore it.” You pulled Doctor Reid’s jacket tighter around your scantily clad body.

You caught his scent again. Coffee. Old books. A hint of peppermint.

Another long shut off memory wormed it’s way to the surface.

“So are you here visiting someone?”

“Yeah.” You smiled sadly. “My mom.”

“Oh.” He returned your sad smile. “Me too.”

“Agent Y/L/N?”

You were brought back by Rossi’s concerned voice.

“Hmm?”

“I said, what happened next? You were chloroformed and then what?”

You shook your head, your mind clouded.

“Can we take a break? I could really use some air.”

Rossi sighed with a small nod.

He stood from his chair and motioned you to follow him.

You got some odd looks from his fellow agents as he led you to the elevators. They all recognised what you were wearing as Spencer’s jacket.

You followed Rossi into the elevator and he pressed the button for the ground floor.

“Agent Rossi, can I ask you a strange question?” You asked as the doors closed.

He gave you a curious look.

“I suppose.”

“Doctor Reid. As in Spencer Reid?”

“The one and only.” Rossi frowned unsure what you were getting at.

“Where is he from?”

Rossi’s frown deepened, not sure he should tell you such things about his team. But you were an agent and you didn’t pose a threat to the team.

“Vegas I believe.”

Vegas. Of course.

“Ok.”

“Why do you want to know?”

“I don’t know.” You chewed your lip. “I think I might have known him.”

“Oh?”

You wished you hadn’t opened your mouth. This was not the time or place.

“I’m probably wrong. Just forget I said anything.”

The elevator came to a stop and the doors opened. As you stepped out you pulled Spencer’s collar to your nose and sniffed it.

No you weren’t wrong.

***

Las Vegas, Nevada - 1999

“Hi again.” You smiled at the lanky man, Spencer you’d met a few days ago. “How’s your mom?”

“Still angry at me.” He shoved his hands in his pockets and stubbed the toe of his shoe on the floor.

“She came in recently?”

“Yeah a few months ago. I turned eighteen and I was able to have her put into care.” He blanched, clearly feeling guilty for his decision.

“Do you want to grab a coffee?”

“Uhm sure.” He shrugged.

He followed you through to the day room. It was late and there were only a few patients inside and a few nurses milling around.

You got two cups of coffee from the machine and the two of you sat at a table together.

“Do you mind me asking what’s wrong with your mom?” You dared as you slid him the drink.

He sighed heavily, gnawing on his bottom lip as though his life depended on it.

“She’s a paranoid schizophrenic.” He spoke clinically, words he’d had to say too many times in his life. It was as though he’d distanced himself from it. Like he was giving a patient a diagnosis rather than talking about his own mother.

“Mine too.” You gave him a wry smile. You had something in common, just not something you would like to have in common.

“How long has your mom been here?”

“Three years. She got really bad and my dad couldn’t take care of her anymore. She’s been doing much better since she moved in here.”

“That’s good.” Spencer nodded. “I hope my mom realises I did this for her. For her well being. At the moment she’s just so...angry.”

You reached across the table and placed your hand on top of his. He seemed a little startled by the physical touch but you didn’t move your hand.

“This is the best place for her. I assume from what you said earlier your dad isn’t in the picture?”

He used his free hand to sip his coffee with a sad shake of his head.

“He left when I was ten. He couldn’t handle mom's illness.”

You gave his hand a small squeeze.

“I can’t imagine what it was like for you to have to look after her by yourself. It was hard enough with my dad there. Really makes you grow up fast.”

“It really does.” He agreed. “I’m not sure I ever got to be a kid.”

“I know that feeling.”

After that you spent hours chatting about anything and everything until way into the night. It wasn’t until a nurse came and asked you politely to leave that you realised how late it was.

“I’ll probably see you around?” You spoke as you stepped outside together.

“Maybe. In a few weeks I’m heading out of state. I’m working on a PhD.” He didn’t want to tell you it was actually his second PhD.

“Oh. Ok.” You tried to hide the disappointment from your voice.

Despite the circumstances you’d enjoyed talking to someone like minded, someone who understood. You didn’t have anyone else your own age you could talk to about this kind of thing.

“Maybe we could exchange numbers?” You blushed a little.

“I don’t have a cellphone.” He shrugged.

“Oh.”

“It’s not an excuse.” He sensed you didn’t believe him. “I’m not so into technology. I don’t even have email.”

Normally you would have thought it was just a bad excuse to get out of seeing you again but the look on Spencer’s face told you he was being genuine.

“Ok.” You gave him a shy smile. “Well maybe I’ll see you again before you leave.”

“I hope so.” His eyes sparkled as he looked at you on the dark street.

There was an air between you, some kind of thick tension but you didn’t know what it meant.

“If I don’t see you again,” you spoke trying to ignore whatever it was. “It was really good to meet you and I hope your mom gets used to the facility.”

“You too.” He smiled so genuinely at you, it made your heart skip a beat.

And then you went your separate ways.

***

“Ok, so what happened next?” Rossi wasted no time once you were back in the interrogation room.

“Well I blacked out after I was chloroformed so excuse me if I don’t remember.” You gave him a sarcastic smile.

“What’s the next thing you do remember?” He reworded his question.

“I woke up in a large basement. It was gritty and dingy. And there were other women there too.”

“How many?”

“At least twenty.” You sighed letting your mind travel back to the basement you never wanted to go back to. Not even in your mind.

***

You woke with a start, your head pounding. You gasped for air as though you’d been drowning.

You blinked your eyes trying to adjust to the dark room you found yourself in.

It was cold and damp and you could hear a pipe dripping in the distance.

You tried to roll over but your arm wouldn’t budge. You were met by a loud clanking sound when you tried.

You tugged your arm, hearing the same sound and being met with a sharp pain in your wrist.

“Good luck.” A woman’s voice scoffed. “They don’t come loose.”

You blinked a few more times, looking over to your left arm. There was a heavy metal cuff right around your wrist that was attached to a metal bed frame.

That’s when you realised you were laying on a small cot on top of a ratty, itchy blanket. You were still dressed, thank god.

You suddenly remembered your firearm concealed in your boot. You patted your left calf and sure enough you felt the hard weapon still inside.

That was something at least.

Oversight on their part.

You remembered the voice you’d heard before and turned as much as you could with your arm cuffed to take in the rest of the room.

There were at least forty other cots close together lining the walls, with at least half of them containing the body of other women.

The voice you’d heard belonged to a woman in the cot next to you. She gave you a smile but it didn’t reach her eyes.

Her eyes were broken.

“Hi,” you croaked. “I’m Y/N.”

“Delilah.” Her accent was Spanish. You were sure Delilah wasn’t her real name either.

“How long have you been here?”

She sighed, playing with a strand of curly black hair.

“What month is it?”

“September.”

“Oh.” She frowned. “Not that long then. I’ve been here since July.” She looked confused as though that couldn’t be long enough.

“Delilah?” You narrowed your eyes on her. “What year do you think it is?”

“2018…” she saw your face drop and knew instantly it was no longer 2018.

“Oh gosh.” You felt for her, tears welling in your eyes. “It’s 2020.”

“Oh.” Her face fell. “Wow.”

“It’s ok.” You lowered your voice. “I’m CIA. I’m going to get us out of here. I promise I’ll keep you safe.”

***

“Delilah.” Rossi opened the file in front of him. “Was that Roberta Suez?”

He pulled out a photograph and slid it across the table. You averted your gaze.

“Yes and please I don’t need to see it, I was there.”

“How did she end up in hospital fighting for her life?”

“You know how.” You huffed. “Look I’m starting to get fed up with this now.” You folded your arms. “Carlos Ramirez was a sick son of a bitch. If I hadn’t done what I did he would have killed all those women. I don’t regret what I did.”

“How did she end up in hospital?” He repeated.

“Good lord.” You grumbled. “I’ll talk but I don’t want to talk to you.”

Rossi narrowed his eyes on you.

“No? But I’m so compassionate.” He spoke sarcastically.

“I won’t say another word unless it’s to Reid.” You looked up to the two way mirror. You didn’t know why but you had a feeling he was there.

Sure enough it was barely twenty seconds before the door opened and Doctor Reid himself stepped in the room.

“I got this Rossi.” Spencer told the older man who stood up with a shrug.

Rossi left the room while Spencer took the seat he’d been occupying.

Did he remember you? It had been close to twenty years since you’d last seen each other. Had it not been for the olfactory memory that struck you when you put on his jacket you might never have remembered him.

But you knew the rest of his team was behind the two way glass, or at least some of them were so it didn’t seem an appropriate time to ask such things.

“So agent Y/L/N,” he smiled softly at you. “Can you please tell me how Delilah ended up in hospital?”

“You already know the answer to that Doctor but since you asked so nicely,” you leant your elbows on the table, entwined your fingers and rested your chin the little bridge you’d created. “She had a drug overdose. But you and I both know it wasn’t her who administered the drugs.”

“And who did?”

“I did.”

Your words hung in the air between you and Spencer. He knew the answer, the whole team did. You’d already told Agent Jareau everything.

This was a huge waste of time.

“I administered the drugs because he told me if I didn’t he would kill me. I needed to stay alive so I could save those women.”

“Who said he would kill you?”

“I don’t know his name.”

“It wasn’t Ramirez?”

“No.” You shook your head. “If it was Ramirez I would have shot him. But it must have been one of his right hand men.”

“How would you know that? You’d never met Ramirez correct?” Spencer had a soft tone to his voice which made his line of questioning easier than Agent Jareau’s.

“I’m not a profiler but I’ve been to enough seminars over the years. He didn’t fit the bill. He was young, scatty, he didn’t strike as much fear into the other women as I thought the boss would. I made an educated guess and I was right. If I’d shot at him I would have blown my chance at getting Ramirez.”

***

“Shit shit shit!” You pulled yourself as close to Delilah’s cot as possible with your restraint. “Delilah, keep breathing, try to breath. Fuck I am sorry.”

Tears rolled down your cheeks, the empty needle you’d been made to inject in her vein between your cots on the floor.

He’d held a gun to your head and said he would shoot you if you didn’t do it. You didn’t think he was bluffing.

“It happens a lot.” A woman opposite spoke up. “You’ll soon find out. If she wakes up she’ll have the pleasure of returning the favour.” She gave you an almost manic grin.

If she wakes up. It was the if you were having the issue with.

“Who’s in charge around here?”

She shrugged.

“Don’t know his name. Big guy. Tattoos. Mustache. You can’t miss him.”

“Does he come down here often?”

Again she shrugged.

“Being down here you have a way of losing track of time.” She clicked her tongue. “But he’ll be here for you later. He has to test his new girls.”

Your blood ran cold.

“Test?” You swallowed, pretty sure you knew what she meant.

“He can’t very well expect you to make him money if he doesn’t know how good you are.”

Oh god.

Your heartbeat raced. No, it was not going to come to that. You were a CIA agent and you were armed.

It was not going to come to that.

***

Spencer’s face paled a little at your words. You hadn’t told Agent Jareau that part.

“He was going to...he didn’t…”

“No.” You cut him off, pushing the memory back down. “I had a gun, remember.”

You offered him a wry smile.

“So you know what comes next.”

“I’d like you to tell me.”

The way he said it was more like he was a therapist than an FBI agent. As though he wanted you to tell him so you could get it off your chest, unburden yourself, rather than for interrogation purposes.

“Ok.” You nodded. “He came for me later that night. And that’s when it happened.”

***

“Ahh look at you.”

A deep, Spanish voice woke you.

Your eyes fluttered open and landed on a strong, tattooed man with a mustache standing over your cot.

This must be him.

“Tan hermosa.”

So beautiful.

You tried not to shudder.

You sat up wiggling your legs in your boots to make sure you could still feel your firearm. You could.

“Su nombre es Rosa.”

Your name is Rosa.

Guess again.

“Su nombre es Y/N.”

“Tú hablas español?”

You speak Spanish?

“Si.”

“Eres perfecta.” He grinned menacingly. “My clients will love you.”

He reached in his pocket and fished out a key chain. He reached over you and unlocked your cuff.

You rolled your wrist to try and get your blood circulating again.

“On your feet.”

You complied and stood up. Your legs were shaky.

He grasped your wrist, hard enough so you couldn’t wriggle free but not hard enough to leave a mark. He started dragging you across the room.

With his free hand he undid the four locks on the large steel door and pulled your through it. Once on the other side he took care to lock them all again, keeping a firm grasp on you the whole time.

You were dragged down a long, narrow corridor towards another steel door, this one with just one lock on.

He slid the key in and opened it, pulled you inside and locked it behind him.

The room was much smaller than the one you’d been held in and only housed a single cot.

He licked his lip as he looked at you. His large, thick fingers stroked your cheek and you had to try and hide your disgust.

“En la cama. Ahora.”

On the bed. Now.

You had to pick the opportune moment. You had to plan this just right. You had no doubt he had a gun on him so if you faltered even slightly, he would kill you.

“Qué tal esto.”

How about this.

You made a show of licking your lips and then dropping to your knees in front of him.

“Whoa, feisty. I like it.” He grinned, his meaty hands going to his belt buckle.

Yes. Right where you wanted him.

While he was fumbling with his belt, you reached your hand back into your left boot, drawing your gun in one swift move.

You head butted him in the crotch, sending him stumbling backwards, crying out in pain.

“Mierda!” Shit. “Usted puta!”

You whore!

You were on your feet in a second, your gun trained on him.

“You will never hurt another woman again.” You spat, furious tears suddenly streaming from your eyes.

He looked up at you, his mouth opened to speak.

But the words didn’t come out as your bullet hit him between the eyes.

“Who’s the puta now?”

***

“I would say,” Spencer chewed his lip. “You did what you had to do to survive.”

You breathed a sigh of relief.

Thank god.

“Thank you.” You smiled softly. “And I did. If I hadn’t shot him, who knows how many other women would have died.”

Spencer pushed his chair back and stood up.

“Just so you know, we got word from the hospital a little while ago. Roberta Suez, Delilah, is going to be just fine.”

“Oh thank god.” You felt tears brimming your eyes.

He opened the door and turned back to you.

“Are you coming?”

“I can leave?”

“You were never under arrest.” He smirked at you.

You couldn’t help but laugh.

You got up from the chair and Spencer motioned you out of the room.

“I’ll walk you out.” He showed you across the bullpen towards the elevators. There was an awkward air between the two of you.

Did you say anything? It didn’t seem as though he remembered you, was it worth reminding him?

He motioned you into the elevator first and he followed, pressing the button.

The elevator started its descent.

Time was running out.

“So uhm…” Spencer turned to you and turned too. “How’s your mom?”

A smile broke out on your features.

“I didn’t think you remembered me.”

“Are you kidding?” He laughed. “I recognised you the second you walked in.”

“It’s been twenty years.” You laughed.

“Eighteen years, seven months.” He corrected you. “But I could never forget your face.”

You blushed a little, averting your gaze.

“My moms doing ok. Thanks for asking. How’s your mom?” You looked back at him.

“Recently diagnosed with Alzheimer’s.” He told you sadly.

“Oh gosh I’m so sorry.”

“It’s ok. These things happen.” He shrugged. “Made it to thirty without having a schizophrenic break but now I have to wait until I’m older to find out if I’ll develop Alzheimer’s.”

The doors to the elevator opened and you stepped out, Spencer close behind.

“I really am sorry Spencer.”

“It’s ok.” He shrugged. “Is your mom still at Bennington? I used to see her when I went to visit my mom but I moved her out a little while ago.”

“Yeah she’s still there. She likes being close to my dad.”

You both hovered by the exit, not ready to say goodbye.

“Can I take you for coffee? If you don’t have anywhere else to be.” Spencer blushed as he spoke.

“I’d like that. A lot actually. But I’d really like to shower and change out of this getup.” You laughed. “How about dinner?”

“Dinner sounds perfect.” He grinned at you.

You gave him a smile and turned to leave but before you made it to the door Spencer spoke again.

“Y/N,” he called your name, his voice cracking a little. “You uh...you forgot something.”

You turned to face him curiously.

He walked closer to you and without a second thought, placed his hands on your face and kissed you.

For a second you stood frozen, in shock of what was going on.

But after a few moments you wrapped your arms around his neck and opened your mouth to deepen the kiss.

When the kiss ended you were both smiling at one another.

“What was that for?” You asked softly.

“Oh you know…” he shrugged with a coy smile. “Just something that needed to be done.”

“I’ll meet you back here in a few hours.” You told him, touching his chest briefly.

“Ok.”

“Bye Spencer Reid.”

“Bye Y/N Y/L/N.” He croaked.

And with that you sauntered out the doors but not out of his life.

***

Las Vegas, Nevada - 1999

“Spencer?” You’d only made it a few paces away from Bennington before you stopped in your tracks, calling his name. “You uh...you forgot something.”

He turned to face you curiously.

You walked closer to him and without a second thought, placed your hands on his face and kissed him.

He stood frozen, in shock of what was going on.

It was just a brief kiss, Spencer was too confused to do anything but stand there dumbly.

“Wh-what was that for?” He swallowed.

“Just something that needed to be done.” You smiled. “Bye Spencer Reid.”

“Bye Y/N Y/L/N.”

And with that you sauntered back down the street, hoping that one day, the universe would lead you back into each other’s lives.

—————————————————————

Taglist (let me know if you would like to be added) -

@muffin-cup

@andiebeaword

@mggsprettygirl @measure-in-pain

[techpaws]

Busting 3 Myths of Voice Biometrics

Busting 3 Myths of Voice Biometrics

Despite being one of the most secure authentication methods, fewer customers have experienced or understand speech verification. This lack of awareness has allowed some common myths and misconceptions about the security of the technology. Voice verification allows a company to take a speech sample from someone claiming a specific identity, and compare that to the stored voiceprint for authentication of identity. This process is extremely fast (think micro-seconds), needing only a couple of seconds of speech to store the voiceprint.  This is why it is already used in many applications that have become an integral part of our daily routines, such as Google Assistant, Amazon Alexa or Apple Siri). The level of intuitiveness and user-friendliness enabled by voice biometrics allows a seamless interaction.

Myth 1: Fraud in Voice biometrics is growing due to call center vulnerabilities.

While cyber crime and fraud in general is becoming an enormous issue across the board, voice biometric authentication is the most secure option available. Especially for banks, healthcare and government organizations, voice is more secure than a fingerprint, while single factor authentication such as pins and passwords, can be copied easily. Add to that the famous insecure security questions like “which city did you meet your partner” that become tedious to customers.

Adding voice biometrics as a multi-factor authentication is value added by not only reducing the risk of fraud by unequivocally identifying the customer, it also protects the customer who themselves can be the victims in the case of impersonations. A quick test, would allow customers to prove that they have been a victim of fraud carried out by a third party. An added benefit, voice biometrics can also be used to build a database of“blacklisted voice prints” to sound off a security alarm protocol.

Myth 2: Voice biometrics is too complicated to implement.

As a cyber security tool, voice biometrics is the result of decades of collaboration with academic linguist, cryptographers, cyber security experts and engineers. With recent advances in Artificial Intelligence (AI) and the science of Big Data to verify a speaker rapidly and reliably, voice biometrics can be implemented easily on any platform of choice — hardware server, data center or cloud. Best of all, it is highly scalable and can be easily deployed in a variety of different applications such as contact centers, healthcare management, public services and financial systems. Voice Biometrics reduces the average authentication time by up to 67%, which also frees up the agents, meaning they can be more engaged in dealing with customers. Aculab VoiSentry APIs enable developers to add the enhanced security and user convenience of biometric voice authentication to their customer contact applications within hours.

Myth 3: Voice Biometrics won’t work with accents or languages.

The most advanced voice biometrics systems like VoiSentry can verify a persons identity when speaking a different language than the one recorded in their voice-print. Additionally, natural conversation-based voice authentication doesn’t actually have to comprehend what’s being said, so the accent is irrelevant. There are biometric characteristics of a persons voice that are unique, and those don’t change no matter what the language. This is useful in cities like Montreal, Canada where a large percentage of the population are completely bilingual in both French and English, and easily switch between languages.

To conclude, myths and speculation surround most technologies — and as cyber breaches become ever more common, voice biometrics is  revolutionizing how companies authenticate their customers and secure sensitive information — with the exceptional security credentials, while simultaneously enhancing the entire experience.

Now, your business customers can replace frustrating, time-consuming verification processes simply by allowing their users, clients or subscribers to authenticate with their voice.

[canadianjobbank]

Apply now: https://canadianjobbank.org/bilingual-customer-sales-and-service-agent-remote-call-centre-work-from-home/

[tuempleord]

Call center supervisor Basic mathematic

New Post has been published on https://www.tuempleord.do/2020/11/05/call-center-supervisor-basic-mathematic/

Call center supervisor Basic mathematic

Description Supervisor: we are searching for a dedicated, supportive call center supervisor who can coach and motivate call center representatives as they field calls from clients. The call center supervisor will assist in the hiring process and assist in the training process, ensuring that every agent is well prepared for their calls. You should be analytical, supportive, and prepared to act a resource to agents. This team works with clients to find what they are looking for, create solutions, and ensure a smooth sales process; active search for new sales opportunities through cold calls. Carrying out market studies to identify sales possibilities and assess customer needs. Able to meet kpis and reach your monthly goal.

Job specifications general: 2 years of experiences in sales, marketing, commerce or a related field. Call center and supervisor experience may be required. Excellent communication skills. Flexible work hours. Basic mathematic skills. Excellent customer service skills. Motivation to work through busy shifts. B) skills & abilities: proficiency with technology, especially computers, software applications, and phone systems. Exceptional verbal and written communication skills. Strong listening and sales skills. Expertise in multiple social media platforms familiarity with online marketing strategies and marketing channels strong understanding of company products, policies, and services. Ability to coach, train, and motivate employees and evaluate their performance. Excellent problem solving, leadership, and customer service skills. Excellent english communication skills, both verbal and written. Analytical, efficient, and thorough. Ability to remain calm and courteous under pressure and navigate tense situations, especially during busy hours. C) human resources side: job level: medium level bilingual english/spanish required (german and french is a plus) region: santo domingo este (zfla) schedule: full-time monday -friday (7:15am to 4:45pm) does this position offer relocation?: no sector: manufacture electrical/electronic visa usa: required interesados favor enviar cv al correo: reclutapcs@gmail.Com