#Vindaloo Softtech

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Unlocking the Potential of Your Contact Center with VSPL’s CallCentr8 Features

The contact center plays a crucial role as the primary face of the company and acts as a communication channel between the customers and organizations.

A well-performed contact center is attained by strategic planning, technological investment, and a persistent dedication of staff that ultimately leads to customer happiness. All these are necessary components in the constant journey of optimizing the operation of your contact center.

You can unleash the full potential of your contact center and turn it into a potent engine for business growth by enticing exceptional talent, utilizing cutting-edge call routing systems, leveraging insights from analytics, embracing omnichannel support, cultivating a supportive work environment, and putting in place efficient quality.

Are you looking for one such software that not only helps streamline your contact center but also helps you get an edge over your competitors by enhancing customer satisfaction?

The answer lies in Vindaloo Softtech’s Callcentr8- a multi-tenant contact center tool.

When it comes to optimizing your contact center’s performance, callcentr8 stands out as your trusted partner. With its innovative solutions and expertise, you can harness the full potential of your contact center.

It’s a WebRTC-powered multi-tenant Contact Center solution designed to effortlessly manage high call volumes while offering advanced features that go beyond typical contact center solutions.

Check out what sets it apart from other market tools:

4 levels of user access (Super Admin, Tenant, Supervisor, Agent)

Multi-tenancy support for tiered contact center

ACL, Trunk, DID Management for Super Admin

Agent Management (Monitoring, Allocation) for Tenant Admin

Call queue/ agent status monitoring for the supervisor agent

Call script management

Disposition Management

Web-based softphone portal access for agent

In-built Automatic Call Distribution (ACD) system

Interactive Voice Response (IVR) Management

Outgoing Rules

One-click Reporting (System, supervisor, agent, campaign)

Agent break management

Music-on-Hold and Prompt management

Call Recording & Playback

Essential Call Management Functions (Queue, barge, hold, mute, transfer)

Voice mail support

Completely Cloud-based Web App Solution

Why use CallCentr8- a feature-rich contact center tool?

Enhanced Customer Experience: Feature-rich software like CallCentr8 offers omnichannel support, intelligent routing, and call recording & playback facilities, enabling agents to provide more personalized and efficient customer service.

Improved Efficiency: In-built automatic call distribution (ACD) system and multi-tenancy automation features streamline processes and reduce agent workload ensuring increased productivity.

Easy Integrations: Using CallCentr8, you can easily get any out-of-the-box 3rd party tool integrated with all your other critical business tools.

Advanced Call Distribution Techniques: The tool supports several call distribution techniques, such as round-robin, sequential, time-based, fixed order, etc.

Cost Savings: With features like call recording and analytics, you can identify areas for improvement, optimize resource allocation, and ultimately reduce operational costs.

Intelligent Monitoring And Reporting: With CallCentr8, super admins can monitor the resource usage between different tenants and manage ACL, Trunk, and DID from the dashboard. Tenant admins can monitor the calling performance as well as generate periodic reports. Using the tool, supervisors get agent status, current call queue status, average call duration, and integral features such as call barge, whisper, or coach on their customizable dashboard.

In all, investing in this feature-rich Contact Center Tool will significantly enhance your customer service operations, drive efficiency, and contribute to overall business success.

Reach us at info@vindaloosofttech.com to have a free demo now!

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Top Reasons to Choose PepperPBX Multi-Tenant IP PBX

With businesses being global, facilitating easy and cheap internal and external communication has become an integral part of any business infrastructure. And PBX (Private Branch Exchange) stands as a stalwart cornerstone to facilitate seamless interaction within organizations. It is a versatile solution that facilitates communication inside and outside of an organization. Unlike earlier PBX systems, which were hardware-based, modern PBX systems are sophisticated software-driven platforms that provide a wealth of functions and advantages.

The benefits of using the PBX System

Businesses gain many benefits from implementing a Private Branch Exchange (PBX) system, which improves their communication infrastructure and overall productivity. Here are a few major advantages of utilizing a PBX system:

Cost effective

Efficient call handling

Improved productivity

Multi-channel support

Enhanced customer service

Clear call analytics

Voicemail and messaging

Centralized control

Secure and reliable

Are you aware of Multi-tenant IP PBX?

If you are on the verge of selecting a PBX for your organization, a multi-tenant PBX can be the right choice to make. Multi-tenant PBX systems were developed to address the evolving needs of businesses and organizations that operate in shared environments.

Multi-tenant PBX systems were essentially developed to provide affordable, scalable, and secure communication options for companies sharing the same workplace or infrastructure. They enable smaller businesses to access advanced communication technology and promote efficient resource allocation in shared environments.

One of the best ways to cut costs of communication is definitely to use a multi-tenant PBX system. It offers free internal calling and cheap local or international calling. So, using a flawless Multi-tenant IP PBX will result in significant financial savings for you.

At VSPL, our Multi-tenant IP PBX empowers users with the ability to have their own dedicated domains. For instance, a tenant named “abc” can utilize abc.pepperpbx.com, while another tenant like “xyz” can leverage xyz.pepperpbx.com. This allows each company to have its own unique domain and extensions tailored to their specific needs.

Why is PepperPBX your perfect multi-tenant IP PBX solution?

Recently launched and PepperPBX is a ready-to-deploy is a ready-to-deploy, multi-domain, secure PBX server that is feature-loaded to help you make the most of your VoIP calls.

The main reason why PepperPBX’s multi-tenant IP PBX solution is so well-known today is that it enables independent businesses to establish efficient and effective communication without breaking the budget. A multi-tenant IP PBX Solution is perhaps the best way to instantly acquire full integrated control and tenant support for your business.

Features of PepperPBX

Multi-Tenant PBX Solution: PepperPBX offers a ready-to-deploy, multi-domain, and secure PBX server designed to cater to the unique communication needs of various businesses and tenants. Its multi-tenant architecture makes it the perfect choice for organizations looking to streamline communication within shared environments.

Feature-Rich: PepperPBX comes fully loaded with an impressive array of features to optimize your VoIP calling experience. From smart dashboard management to call center environment setup, Firewall GUI management, and multi-user management, it provides a comprehensive suite of tools to meet diverse communication requirements.

Security and Authentication: PepperPBX prioritizes the security of your communication infrastructure with choices for multi-factor authentication, including SMS, email, and third-party authenticators. It guarantees that your portal login information and data are safe from unauthorized access.

Monitoring and Control: For inbound call centers in particular, PepperPBX has monitoring features. With the help of this feature, businesses can monitor call performance and make data-driven decisions to provide better customer service.

User-Friendly: PepperPBX is made to be simple to use and manage. It enables a single instance to manage several clients or tenants while providing each with a unique PBX interface and allowing them to use a single FreeSWITCH server. Admins and tenant admins may easily and effectively manage user profiles and resource allocation.

Scalability: PepperPBX scales to match your demands, whether you’re a business owner or a VoIP service provider with several tenants. It’s a plug-and-play solution that needs both VoIP-compatible hardware and a high-speed internet connection. Your communication infrastructure can expand with your company thanks to its scalability.

Cloud-Based Solution: PepperPBX is a cloud-based web app solution, offering the flexibility of access from anywhere. This feature is particularly valuable in today’s increasingly remote and mobile work environment.

High-Level Security: The system employs cutting-edge security protocols and firewall support to ensure the safety and confidentiality of your business communications.

Multiple Features: PepperPBX supports a wide range of features, including IVR menus, ring groups, time conditions, call barge/eavesdrop, call recording, voicemail, call transfer, and much more. This versatility makes it suitable for various communication scenarios.

Real-World Application: With PepperPBX, enterprises and service providers have a dependable and effective solution for their VoIP communication needs. PepperPBX has demonstrated its value in practical applications.

Phone Provisioning: At VSPL, our IP Phone Provisioning, also known as Desk Phone Provisioning, is a powerful feature that simplifies and streamlines the setup of IP phones within your tenant’s network. This functionality allows tenants to effortlessly configure and deploy IP phones by selecting predefined templates from leading vendors such as Yealink, Grandstream, Polycom, Cisco, Fanvil, and more.

Enterprises looking for a safe, feature-rich, and scalable PBX system should strongly consider PepperPBX’s Multi-Tenant PBX Solution. It is an attractive solution for better corporate communication due to its user-friendly UI, strong security, and rich feature set. If you have further questions, contact us at info@vindaloosofttech.com or request a free demo.

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Vindaloo Softtech is participating in GITEX 2023

For the GITEX 2023 conference happening in Dubai in October, Vindaloo Softtech, a leading business technology solutions provider, has confirmed participation. GITEX Global, renowned as one of the world’s most influential technology events, brings together innovators, industry leaders, and visionaries from around the globe. The event is set to take place from October 16th to October 20th in Dubai, United Arab Emirates.

Vindaloo Softtech has been making its mark, bringing innovation and excellence in the software development domain. The company is planning to showcase some of the innovative solutions they have been working on. Visitors to the booth 35 in Hall 26 (H26-C35) can expect live demonstrations, interactive sessions with our experts, and in-depth discussions on how our solutions can empower businesses to thrive in the digital age.

Mr. Bhaskar Metikel, CEO of Vindaloo Softtech, expressed his enthusiasm about the event, saying, “GITEX is a remarkable platform for us to connect with industry peers and potential clients from around the world. We are excited to showcase our innovative technologies and solutions that reshape industries and drive business success. This event aligns perfectly with our commitment to pushing the boundaries of what technology can achieve.”

If you are visiting or are participating in GITEX Global, head down to H26-C35 booth to learn more about Vindaloo Softtech and its offerings. Their team of experts will be available to discuss any specific business needs and demonstrate how their solutions can drive success.

About GITEX

For over 40 years GITEX GLOBAL has provided tech professionals around the world to connect, share ideas and create real, meaningful connections. Since the show’s inception in 1981, GITEX GLOBAL has grown substantially. The GITEX GLOBAL ecosystem consists of 10 co-located shows; within GITEX GLOBAL, there is 

AI Everything

Global DevSlam

X-Verse

GITEX Impact

Future Urbanism 

Electric Future Expo

Expand North Star

Future Blockchain Summit

Fintech Surge 

Marketing Mania

Major brands participating in the event include Microsoft, Ericsson, MasterCard, Cisco, and Amazon.

About Vindaloo Softtech:

Vindaloo Softtech Pvt. Ltd. is a leading offshore outsourcing company with a core focus on VoIP technologies and custom app development. Our innovative solutions and customer-centric approach make Vindaloo Softtech a trusted partner for most of our clients. At Vindaloo Softtech, life is all about balancing the fun with work.

Are you interested in learning more about Vindaloo Softtech and its services? Check out case studies or our offered services.

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Why Should Enterprises Consider WebRTC Client Solutions?

Businesses can’t afford to compromise on communications, i.e., internal as well as external communications. What was earlier dominated by telephones and fax machines is now being replaced by emails and VoIP. These digital communication channels have opened the doors for remote working. With the wider adoption of remote working, businesses are finding two-fold benefits of the same. Employees no longer need to be in the same room to collaborate, and companies are no longer bound to geographic locations when it comes to hiring the best talent.

Video and voice conferencing are two major players that bring teams together, and companies have been facing issues such as software versions, hardware requirements, and development environments when it comes to conferencing. Thankfully, the emergence of WebRTC technology helped businesses eliminate these boundaries and simplify VoIP calling by allowing users to make/receive calls from their web browsers. Facebook, Amazon, and Google are among the significant technology companies that implemented WebRTC to make their web applications faster, more reliable, and more secure.

While numerous VoIP technologies are available in the market, here is a list of reasons enterprises should consider WebRTC client solutions.

Significance of WebRTC client solutions for enterprises

Unified communication systems are a critical tool in a business’s client success strategy that allows them to have customer interactions from all touch points at a central place. This means businesses have access to all the past call records, fax, SMS, or emails at a single location. WebRTC is a complete browser-based solution that supports a wide range of protocols and APIs. Custom software development companies can implement WebRTC support to create Unified communications systems that address any pain points of their customers, i.e., the businesses. 

WebRTC client solutions can be of great significance for enterprises for several reasons:

Cost-effective communication: WebRTC is an open-source technology that runs from the web browser. This means reduced development costs, no additional hardware, and no discontinuity due to app updates. Businesses can still use their existing VoIP hardware without running into any incompatibility issues or feature redundancy. 

Improved collaboration: When using the WebRTC client solution, all the remote team members in the call can collaborate in real-time among themselves. No longer a need for app installations or mandatory version updates to be compliant. This enhances productivity and helps businesses respond to market changes and strategy adjustments quickly. From an end-user perspective, implementing VoIP calling on the website lets users directly connect to a customer service agent without leaving the website. 

Enhanced customer experience: WebRTC client solutions can enable customer service representatives to interact with customers in real time, enhancing the overall customer experience. Customers can reach out to the brand without jumping through hoops and enjoy a rich on-site experience. This translates to boosting website traffic, improving conversion rates, and promptly responding to their customer’s queries.

Increased security: WebRTC client solutions by Vindaloo Softtech are secure. It is choke-full of top-grade security measures such as end-to-end encryption support, Secure Real-Time Protocol (SRTP), Secure WebRTC-enabled VoIP protocols, etc. Being an entirely cloud-based solution, it is safe from eavesdropping and data intercepts, and fail-safe mechanisms make it secure from any malicious 3rd party plugins. Any vulnerabilities are immediately patched out before any damage can be done, ensuring the communications remain secure and private.

Integration with existing systems: WebRTC client solutions can be integrated with existing systems, all thanks to compatibility with the most well-known protocols and standards. So this makes it easy for enterprises to adopt this technology without disrupting their current workflows and integrate it with other technologies and software such as CRM, VoIP billing solutions, etc.

You can check out the other benefits of WebRTC for businesses.

How can Businesses use WebRTC Client solutions?

Banking and Financial Services

Security is of utmost priority in the banking sector. WebRTC client solutions can help bank officials to conduct secure conversations with their clients. Additionally, they can securely verify customer identity, share screens, and documents, or send confidential documents with rich collaborative tools.

Insurance

Insurance claims and their verifications can be easily managed using WebRTC client solutions. Customers can directly speak with the service desk agent in real time and use rich media support to send claim documents. Similarly, video conferencing allows claim agents to directly assess the situation in case of an accident without needing to travel to the accident spot.

Machinery Maintenance

Technicians can provide over-the-call support for minor breakdowns for factories and the heavy machinery industry. Similarly, the technician can be sent a service manual or warranty details, and the call can be conferenced for opinions from other technicians. 

Human Resources

Ease recruitment processes by creating collaborative interactions between recruiters and candidates and simplifying the involvement of more stakeholders.

Healthcare

Enable doctors and healthcare providers to better assist their patients through teleconsultations and train medical students remotely.

Luxury Retail

Show and sell products virtually, and offer an immersive and interactive customer experience using our smart glass integration.

Industrial Enterprises

Support field operators over real-time video by connecting them to control rooms and improving the efficiency of production processes.

Education & Events

Support educators and trainers for large events and help them smoothly and simultaneously interact with thousands of participants.

What are different enterprise solutions using WebRTC?

WebRTC offers three different media server architectures based on how the media transfer should happen:

P2P: Peer to Peer architecture is the default for developing WebRTC client solutions for video conferencing or file-sharing purposes. In this case, each peer is connected to other peers in the network, and the data transfer is omnidirectional. 

MCU: Multipoint Control Unit is a WebRTC media server where the central server receives media from all parties and broadcasts the media to all other parties in the network. MCUs are more compatible with legacy systems and support more users compared to P2P. Zoom is an app using the MCU media server.

SFU: Selective Forwarding Unit is a WebRTC media server where the central server accepts the media and forwards the media to other participants based on a suitable stream. When using this architecture, the media streams can also be transcribed to save bandwidth. 

The architecture type determines the possible features in the resultant WebRTC client solutions for one-to-one communication or conference. The different kinds of possible solutions using this technology and professional WebRTC development services are as briefed below:

Webphone

This is a kind of softphone that allows access to the SIP softphone solution from a predefined web URL. It is perfect as it doesn’t demand the installation of a mobile app, as in the case of the Mobile SIP dialer, or the installation of software, as in the case of the PC dialer. It can be used directly from WebRTC-enabled browsers such as Google Chrome. It provides all features of communication as any other SIP softphone. 

WebRTC client solution

It is a complete communication and collaboration software that can be built with expert WebRTC development. It offers features like audio calling, video calling, chatting, file sharing, and screen sharing. It can be used to take care of routine and professional business meetings and conferences. Again, this can be used without downloading or configuring any software. P2P architecture fails to provide server-side recording, and developers need to consider MCU or SFU architecture. 

Web conferencing solution

The conferencing systems are pretty much in use. Almost 6 out of 10 businesses use the web conferencing software solution to take care of communication with staff members, vendors, prospects, and customers. The web conferencing solution can be used to have a remote conference via a web browser. It allows all features available in the standard to the advanced conferencing solution.

Webcasting solution

This solution is used by companies and organizations needing a one-to-many conferencing tool. The most prominent use of this type of solution is in the education industry or any organization that needs to provide expert training or coaching. It can also be used for product launches and marketing webinars. Learn about the Empowered Business Communication Solutions possible using WebRTC development.

Wrapping Up

The WebRTC client solution development can give you a custom unified communication solution. You can get your branding elements as well as features. It can be used for internal communication as well as you can use it to generate additional income by providing browser-to-browser communication service to your clients. Let’s discuss, more in detail, how WebRTC development can help your enterprise. Contact us NOW!

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Web App v/s Desktop App: Which is better?

In today’s digital age, businesses of all sizes realize the importance of having a robust online presence. This has led to businesses facing the dilemma of choosing between web apps and desktop apps. Each has its own set of strengths and limitations, and businesses need to consider different factors to make the right choice. Going through this article, we shall break down the differences based on various aspects such as accessibility, user experience, development and maintenance, offline capability, and security.

What is Desktop Application?

A desktop application, also known as a desktop app or a native app, is a software program designed to run on a desktop-specific operating system, such as Windows, macOS, or Linux. It is installed directly onto a user’s computer or laptop. It utilizes the resources and capabilities of the user’s device to perform all different actions, such as complex calculations, real-time data processing, and resource-intensive operations. They often offer offline functionality, allowing users to access the application and its features even without an internet connection.

What is a Web Application?

A custom web application is a software program designed and developed for an organization or business to run from any web browser. Web apps are hosted on remote servers and can be accessed from any device with a compatible browser and an internet connection. They are highly accessible, enabling users to access and use the application from various devices, including computers, tablets, and smartphones. Web apps require a constant internet connection as it relies on server-side processing, storing and retrieving data from databases, and can provide real-time collaboration and synchronization capabilities.

Web App vs. Desktop App: Key Differences

The choice between desktop and web app can be determined when compared on different aspects:

Accessibility

When it comes to accessibility, web apps hold a significant advantage. These applications run within web browsers, making them accessible from any internet-enabled device. Whether you’re using a computer or handheld device such as a tablet or smartphone, as long as you have a compatible browser, you can access the web app seamlessly.

On the other hand, desktop apps are installed directly on a user’s computer and are often designed for specific operating systems. This leads to a more integrated and optimized user experience, but it also limits severely limits accessibility.

Platform Independence

Web apps are platform-independent, eliminating the need for separate versions to cater to different operating systems. This versatility makes choosing a web app development service excellent for reaching a broad audience and ensuring consistent user experience across devices.

Users must install the correct desktop application variant based on their device OS, which may be a barrier for some. This is not entirely spoilsport as for specific niche applications that require deep system integration, such as video editing software or resource-intensive games, desktop apps offer a more tailored and performance-driven experience.

User Experience and Performance

User experience plays a vital role in the success of any application. Web apps have come a long way in providing a pleasant user experience, thanks to advancements in web technologies. However, they still face certain limitations due to browser constraints and network latency. The performance of web apps can vary depending on factors such as the user’s internet connection speed and browser capabilities. Despite these challenges, custom web app development services have gained popularity due to their ability to deliver cross-platform compatibility and rapid updates without requiring users to install new versions manually.

In contrast, desktop apps generally offer a smoother and more responsive user experience. Since they run directly on the user’s computer, they have access to system resources and can leverage the full potential of the underlying hardware. This advantage makes desktop apps well-suited for tasks requiring intensive processing, such as 3D rendering, complex calculations, or real-time data manipulation. However, desktop apps may require more frequent updates and potentially involve a longer development cycle to ensure compatibility across different operating system versions.

Development and Maintenance

When it comes to development and maintenance, web apps have several advantages. They are typically faster and more cost-effective to develop compared to desktop apps. Web development relies on widely supported technologies like HTML, CSS, and JavaScript, with large developer communities and abundant resources. This availability of talent and resources can streamline the development process and facilitate easier troubleshooting.

Moreover, web apps simplify maintenance and updates. Developers can release new features or bug fixes by updating the server-side code, ensuring that users always have access to the latest version without needing to perform additional installations. This seamless upgrade process reduces the burden on both developers and end-users. Check out the latest trends in web app development.

Desktop apps, however, often require specialized programming languages and frameworks, which may have a steeper learning curve and demand more technical skills. Building one using a desktop app development services may take longer and incur higher development costs, especially if you intend to target multiple operating systems. Furthermore, maintaining desktop apps involves distributing updates to end-users, who must manually install new versions. This process can be more cumbersome, but it provides more control over the user’s environment and avoids potential compatibility issues introduced by automatic updates.

Offline Capability

The offline capability of an application can be a critical factor in specific contexts. Web apps rely on an internet connection to function fully, and they may have limited or no functionality when offline. This limitation can be a drawback for users who require constant access to an application’s features, especially in areas with unreliable or limited internet connectivity.

In contrast, desktop apps offer the advantage of running offline. Users can access the application’s functionalities and data without being connected to the internet, ensuring uninterrupted usage and productivity. This advantage makes desktop apps preferred for applications that demand offline functionality, such as productivity tools or resource-intensive software.

Security

Regarding security, both web apps and desktop apps have their own considerations. Web apps are exposed to potential web-based vulnerabilities and attacks, making robust security measures essential. Developers must implement proper authentication mechanisms, data encryption, and protection against cross-site scripting (XSS) and SQL injection attacks to ensure the security of user data.

On the other hand, desktop apps can implement robust security measures by leveraging the capabilities of the underlying operating system. With local data storage and direct control over access permissions, developers have greater control over securing sensitive data. However, this also means that users are responsible for keeping their systems updated with the latest security patches and updates to protect against potential vulnerabilities.

Which to Choose?

There is no definitive winner in the web app vs. desktop app debate. The choice depends on the specific requirements and priorities of your project. Web apps excel in terms of accessibility, ease of development, and seamless updates. Desktop apps offer a more optimized user experience, better performance for resource-intensive tasks, and the ability to work offline.

The web app is more suited for businesses that allow remote access and wish mobility over sheer performance. The desktop app is suited for businesses that can do away with internet connection and don’t mind sacrificing mobility for raw performance.

Wrapping Up

Irrespective of what most state, companies looking to diversify their offerings opt for a web app as it allows remote access and device-independent operations. However, to derive the most from what your web app has to offer, it is critical to partner with a trusted custom web app development company such as Vindaloo Softtech. We have successfully delivered innovative web app solutions to its clients since 2016. Get in touch with your requirements today.

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Staff Augmentation vs. Outsourcing: What Works Best for IT Industry

In today’s rapidly evolving technological landscape, businesses in the IT industry can face resource shortages and can raise the challenge of meeting increasing demands for specialized skills while also ensuring cost-effectiveness and efficiency. Two popular strategies have emerged as potential solutions: team augmentation and outsourcing. Both approaches aim to enhance productivity, accelerate project timelines, and access specific expertise. Most consider both to be the same and are oblivious to the fact that each has its own advantages and considerations.

This blog will explore the key differences, benefits, and drawbacks of team augmentation and outsourcing in the IT industry.

What does Staff Augmentation mean?

Team or staff augmentation refers to the practice of extending an existing in-house team by hiring external professionals on a temporary basis. This approach provides companies with access to a wider talent pool and specialized skills without the need for long-term commitments or extensive onboarding processes. Team augmentation allows businesses to fill skill gaps and enhance their internal capabilities by integrating experienced professionals who work alongside the existing team.

Benefits of Staff Augmentation

Scalability: With team augmentation, organizations can quickly and flexibly adjust their workforce according to project requirements. This scalability allows for greater adaptability in managing fluctuating workloads and prevents the overstaffing or understaffing that can hinder productivity.

Domain Expertise: By augmenting their team, companies can tap into the knowledge and expertise of professionals with specific skill sets, such as data scientists, AI specialists, or cybersecurity experts. This access to specialized talent enables organizations to tackle complex projects that require niche skills without investing in extensive training or hiring processes.

Seamless Collaboration: Hired resources for software development staff augmentation integrates seamlessly with existing in-house teams, fostering collaboration, knowledge sharing, and cross-pollination of ideas. This collaborative environment often leads to increased creativity, innovation, and improved problem-solving capabilities.

You can find more Benefits of Staff Augmentation Model

Disadvantages of Team Augmentation

Increased management costs: Since the project is managed internally, it is important for the entire team to be on the same page, and for someone managing the project, it translates to individually managing both teams and ensuring the projects move forward smoothly. This means project managers need to monitor more resources, tasks, and deliverables.

Increased training costs: While the end users don’t need to train the augmented staff on their technical capabilities, training would be needed for the hired staff to be acquainted with internal processes, tools, and other knowledge.

Timezone and Language barrier: While most staff augmentation companies claim to work as per the timezone of the clients, there might be a slight mismatch when working on the projects. Additionally, for companies in non-English speaking countries, the hired staff may face language barriers.

Pre-requisites for considering IT Staff Augmentation

Management Effort: While team augmentation offers numerous benefits, effectively managing an augmented team requires careful coordination and communication. Ensuring clear roles, responsibilities, and project objectives is essential to maintain alignment and maximize productivity.

Integration Challenges: It may take time for augmented team members to adjust to the company’s culture, workflow, and processes. Organizations need to invest effort in facilitating a smooth integration and fostering a sense of belonging among augmented and in-house team members.

What is Team Outsourcing?

Outsourcing is a more permanent approach to addressing staff shortages that involves delegating specific tasks, projects, or entire processes to external service providers. In the IT industry, outsourcing can encompass a wide range of services, such as software development, application maintenance, technical support, or cloud infrastructure management. Businesses opt for outsourcing to leverage external expertise, reduce costs, and focus on core competencies.

Benefits of Project Outsourcing

Cost Efficiency: Outsource staffing enables companies to access a global talent pool, often at lower costs than hiring and maintaining an in-house team. Outsourcing partners often have established infrastructures, tools, and processes, allowing organizations to reduce overhead expenses associated with recruitment, training, and infrastructure setup.

Time Savings: Outsourcing can accelerate project timelines by leveraging the experience and efficiency of specialized service providers. These partners are often dedicated to specific tasks or processes, enabling faster delivery and reducing time-to-market.

Focus on Core Competencies: By outsourcing non-core functions, companies can focus their internal resources on strategic activities that drive their core business objectives. This allows for enhanced efficiency and competitiveness in the market.

Disadvantages of Outsourcing

Complete handover of responsibilities: Outsourcing requires you to give up most of the control over the workflow of the project. This can lead to serious problems, especially if communication is inadequate.

Expensive: When outsourcing, the outsourcing company takes responsibility for the final result and quality of a product. So, they charge white-labeling charges for hiding their involvement and representing your company. So when compared to the cost of availing staff augmentation services from a trusted staff augmentation company, outsourcing is expensive but less than hiring (and training) a resource.

Objective mismatch: Since outsourcing involves handing sensitive information and data to a third party, there is a risk of data mismanagement and breach if the objectives of both companies ever mismatch.

Pre-requisites for considering Outsourcing

Communication and Coordination: Effective communication and coordination between the outsourcing partner and the in-house team are critical for successful collaboration. Clear communication channels, regular progress updates, and well-defined project milestones are essential to maintain transparency and alignment.

Quality Control: While outsourcing offers cost savings, ensuring consistent quality control can be a challenge. Companies must establish rigorous quality assurance processes and monitor the performance of the outsourcing partner to maintain high standards and avoid potential setbacks.

Staff Augmentation vs. Outsourcing: A Comparative Table

Wrapping Up

When it comes to team augmentation vs. outsourcing in the IT industry, there is no one-size-fits-all approach. The decision between the two strategies depends on various factors, including project complexity, budget, timeline, and internal capabilities. Team augmentation provides businesses with flexibility, scalability, and access to specialized skills within their existing infrastructure. On the other hand, outsourcing offers cost savings, faster project delivery, and the ability to focus on core competencies. Vindaloo Softtech is a trusted software outsourcing company that also offers staff augmentation services. Get in touch.

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How is IVR Payment System Useful for your business?

In today’s fast-paced world, businesses constantly seek efficient and secure ways to process payments. One such solution that has gained significant popularity is the Interactive Voice Response (IVR) payment system. This technology allows customers to make payments over the phone using their credit or debit cards. This blog post will explore the benefits of implementing an IVR payment system in your business and how it can enhance your overall customer experience.

What are IVR systems?

IVR stands for Interactive Voice Response, a technology that adds a stage before a call is redirected to the appropriate extension based on user inputs. It acts like a menu a caller can choose from by pressing the proper keypad or saying the correct phrase to route them to the right department. So, instead of the caller speaking to someone and then getting redirected to the valid extension, they follow the instruction of the IVR to be automatically redirected to the right terminal. E.g., You call a bank and speak to a representative who hears your requirements and then redirects you to the loans, credit card, or savings department compared to you pressing the right key to get the call redirected to the appropriate department. This translates to two benefits.

The customer finds the solution themselves most of the time.

Call center agents’ time can be utilized in solving actual customer problems.

How do IVR Payments Work?

Businesses can use an IVR system for more than simply directing customer calls. One of the most innovative IVR system extensions is the IVR payment system. This is a value addition for companies that regularly process a high volume of payment orders, such as banks and debt collection, utility payments, storage facilities, subscriptions, and donations. IVR payments integrate payment processing systems such as Point of Sale machines or banking portals with an existing IVR or contact center software.

Payment processing using IVR systems can be self-service or processed by agent mode. Self-service IVR payments use speech recognition and AI to process the user input, such as keypad dial, voice prompt, or typed response. Both work together to process and decipher a customer request against a predetermined, keyword-specific script. In the agent-assisted IVR, the agent is a part of the call but may be put on hold when the caller inputs their card details.

Here are some of the additional IVR payment features possible:

SMS payment confirmations

Templated scripts and editing tools

Omnichannel payment methods

Call routing options

Account information and credit card details

Capabilities Possible in IVR Payment System

While the basic IVR payment system can accept payments from credit and debit cards, further advancements are possible that allow businesses to enjoy the following benefits:

Recurring payments

Voice or SMS payment confirmations and receipts

Online payment portals integration with customer document management

Real-time IVR payment reporting and analytics

Payment plans/installments

Refund processing

Receivables management

Account and available credit lookups

Credit card decline management

CRM integration and CTI screen pops

Merchant account activity monitoring and alerts

Call routing strategies, drag-and-drop call flow design

Custom greetings

IVR and live agent call scripts

Outbound Voice/SMS payment reminders or collections notices

You learn more about the utilities possible in IVR Payment System from the Know How of IVR Solution and Its Top 5 Utilities

Benefits of IVR payment system for businesses

1. Convenience and Accessibility:

The IVR payment system offers unparalleled convenience to your customers by enabling them to make payments anytime, anywhere. Customers can securely enter their payment information and complete transactions within minutes with just a phone call. This eliminates the need for customers to visit your physical store or website, streamlining the payment process and increasing customer satisfaction.

2. Enhanced Customer Service:

Implementing an IVR payment system allows your business to offer round-the-clock customer service. Customers no longer have to wait for office hours to make payments or seek assistance. Instead, they can simply call the dedicated payment hotline, follow the IVR prompts, and complete their transactions or get answers to their queries. This 24/7 availability enhances customer experience and strengthens your brand’s reputation for excellent customer service.

3. Security and Fraud Prevention:

Security is a top concern for both businesses and customers when it comes to payment processing. IVR payment systems utilize advanced encryption techniques to protect sensitive customer data during transactions. In addition, IVR systems ensure that customer information remains safe from unauthorized access and potential fraud by adhering to strict security protocols and industry standards, such as Payment Card Industry Data Security Standard (PCI DSS) compliance.

4. Cost and Time Efficiency:

By integrating an IVR payment system, your business can significantly reduce costs associated with manual payment processing. With automated payment collection, you can minimize administrative overheads, such as hiring staff to handle payments or investing in expensive payment processing hardware. Additionally, IVR systems reduce the time taken to process payments, allowing your team to focus on more critical tasks and improving overall operational efficiency.

5. Increased Payment Options:

IVR payment systems offer various payment options, allowing customers to choose the method that suits them best. Whether it’s a credit card, debit card, or electronic check, customers can select their preferred payment method through the IVR system. Offering multiple payment options enhances customer convenience and expands your customer base by accommodating different payment preferences.

6. Real-Time Reporting and Analytics:

IVR payment systems provide businesses with comprehensive reporting and analytics capabilities. You can track and analyze payment trends, identify customer preferences, and gain insights into your payment processing efficiency. This valuable data can help you make informed business decisions, improve your financial planning, and optimize your payment processes for better results.

You can read more about the Top Ways Asterisk IVR Payment Processing Solution Augment Business.

Who Should Use IVR Payments?

While IVR payment systems can streamline the complex process of billing and payment across multiple industries, the main audience would be enterprise-level corporations that process a high daily or weekly order volume.

Popular IVR payment use cases include:

Finance and Banking: Financial institutes can use the IVR payment processing system for managing debt collection, installment payments for credit cards and loans, managing fraud, payout settlements, knowing balance updates, etc.

Healthcare: Callers can collect medical bills or set up payment plans using IVR payment systems. Hospitals can process insurance claims or perform prescription billing using it. Paired with appointment booking using Asterisk IVR, patients can also pay for upcoming appointments.

Service Providers: Customers can manage their subscription-based services or set up recurring/one-time service fees for any type of service.

Event management: Selling tickets for events or collecting one-time or regular donations via IVR (inbound or outbound).

Retail and eCommerce: Managing one-time or periodic microloan payments, credit card storage, retailer-specific credit card billing, rewards program payouts, etc.

Wrapping Up

An IVR payment system is an excellent option for businesses offering their customer’s payment convenience, flexibility, and security, and interactive voice recognition systems can save organizations both time and money. If your organization is looking to improve its payment experience, Vindaloo Softtech can help you create the appropriate solution. Get in touch with us.

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Appointment Booking IVR Solution for Hospitals

Interactive Voice Response (IVR) solutions benefit all industry verticals thanks to their powerful features. Being an automated logic that works on the key press from the caller, the IVR solution can work round the clock, attending every incoming call automatically. Additionally, advanced IVR solutions help automate many tasks, such as bill payment, service activations, and appointment booking. An appointment booking IVR solution or an appointment IVR solution is an IVR solution explicitly used to schedule an appointment.

Many organizations and companies can benefit immensely from implementing appointment booking IVR systems in their operations, and the healthcare industry is one of them. The Appointment IVR solution grants patients or their relatives the ability to manage their appointments over the phone as an accessible and straightforward way for them to make changes to their schedules.

For an introduction to IVR systems, you can read our blog “Introduction to IVR & its Importance in VoIP Communications”

Use of Appointment Booking IVR Solution in Hospitals

The Appointment IVR solution can be developed based on the hospital’s unique needs. E.g., For a hospital providing specialized treatment, such as pediatricians for childcare, the IVR prompts would be more straightforward as the schedule of only one doctor needs to be managed. On the other hand, if the hospital is a multispecialty hospital with multiple departments and there are doctors providing healthcare checkups and diagnoses of different diseases, then the appointment IVR solution will have nested voice prompts in the IVR menu. In a nutshell, the appointment IVR solutions for both hospital types would be different but easily managed using appropriate IVR logic.

Integrating appointment IVR solutions with the hospital’s existing telecom systems is simple. Once the appointment booking IVR solution is configured in the hospital, the patients or their family members can use it to book a medical appointment by following the below-mentioned steps:

They call the hospital.

Once the call is connected to the hospital via the Appointment IVR solution, the caller is greeted by pre-recorded welcome greeting followed by the voice menu.

The caller provides all the required information needed to be directed to the correct destination using the keypad input. The keypad inputs guide the caller through options to select departments, available doctors, their schedules, and preferred timeslots.

The system compares the request against the availability and slot availability. If already booked, the system offers the next available slot for the caller to accept.

Any additional information can be given in the form of voice commands and inputs.

In the end, an appointment is booked for the medical consultation. The caller may receive a confirmation SMS to validate the booking.

Based on the implementation, hospitals can also add the feature of Payment processing via IVR. You can read more about Payment processing using Asterisk IVR.

Benefits of using Appointment IVR solution

For Patients

Appointment IVR solution automates the process and allows patients to book appointments from the comforts of their homes with minimal hold times. They are no longer waiting in call queues or driving to hospitals to inquire about appointments. Moreover, advanced IVR systems can also be used for patients to request medical records or reports. Since IVR is operational round the clock, it is easier for patients to book their appointment slot by calling outside business hours.

For Hospitals

Compared to the patients, an appointment IVR solution benefits hospitals highly. It streamlines the staff workflow, reducing operational costs and improving customer service by reducing waiting times. Additionally, the IVR can eliminate human intervention and directly interact with the patient data for setting up appointments and checking lab results, freeing up the staff for other essential tasks. Here are some more benefits for hospitals from using the Appointment IVR solution:

Quicker Emergency Resolution: An IVR system can regulate the incoming call traffic and route any emergency calls to the correct department without any holding time. This way, any number of concurrent calls are handled in the right way without worrying about call congestion or call mixup.

Automation Reduces Manual follow-ups: The different menus of the IVR can be configured for various purposes, e.g., individual key inputs for booking appointments for specialists and lab tests, respectively, or an essential input for medical report retrieval or checking the insurance status. Moreover, the hospital can use the IVR to set up follow-ups with the patients and send out a confirmation call.

Improve Productivity: Hospitals can eliminate the need for a person to attend calls and set up appointments using the IVR system. It can also automate the most repetitive tasks, such as scheduling new appointments, looking up existing appointments, rescheduling appointments, and canceling appointments. This way, the staff can focus on providing quality health care instead of entangling themselves with admin tasks.

Reduce Human Errors: Human errors can be completely eliminated since no human intervention is needed for appointment booking using the IVR solution. The IVR automatically fills out the patient details, so double booking or any such issues can be completely avoided.

Simplified Customer Feedback: Post appointment, the IVR can be configured to ask for customer feedback. The user can provide the correct rating using keypad input.

More accessible Programming: The appointment IVR solution for hospitals may come with an easy-to-use GUI (Graphical User Interface) based panel via which the hospital staff can make changes in the IVR menu, voice prompts, and other details.

Concurrent Call Management: Multiple calls can flood your system on a busy day, and an operator might be overwhelmed. IVR can manage multiple concurrent calls and ensure minimal hold time.

Easy access to analytics: Hospitals can be better prepared to provide quality healthcare from the data collected by the IVR about caller patterns. Additional metrics such as average call volume, appointment slot density, dropped calls, call frequency, repeat callers, etc.

Hospitals can save a lot of time, effort, and resources by using the appointment booking IVR solution for hospitals.

Wrapping Up

IVR has long been an essential component of the healthcare sector. Due to technological improvements and new applications, IVR has developed into a crucial instrument required to build a more effective system. The healthcare sector needs technologies like IVRs to enhance customer service and give patients greater access to health information if it wants to keep expanding at this rate. We at Vindaloo Softtech have an expert team that is experienced in developing appointment booking IVR solutions for hospitals. Contact us to learn more about our services and offerings

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Vindaloo Softtech: Top most promising Enterprise Communication Solution Providers

Vindaloo Softtech, a leading software development company, is one of the Top 10 most promising Enterprise Communication Solution providers on CIOTechOutlook. This prominent technology magazine highlights the latest innovations and advancements that can redefine the business goals of enterprises tomorrow.

The feature recognizes Vindaloo Softtech’s exceptional performance in providing top-notch software development solutions to clients worldwide. At the news of this achievement, Vindaloo Softtech’s founder, Mr. Bhaskar Metikel, expressed his gratitude for the recognition, saying, “We are honored to be featured on CIOTechOutlook. The company’s innovative approach to VoIP software development has earned it a reputation as a trusted partner for businesses looking for top-grade business communication channels. This recognition is a reflection of our team’s dedication to delivering quality solutions and providing excellent post-deployment support that matches the client’s unique needs.”

With a focus on delivering customized enterprise communication solutions that are tailored to each client’s specific requirements, Vindaloo Softtech has emerged as a leading provider of unique business solutions. Their expertise spans various domains, including telecommunications, finance, education, and hospitality.

Vindaloo Softtech’s feature on CIOTechOutlook is a testament to its commitment to providing exceptional software development solutions that help businesses achieve their goals. With a talented team of developers, designers, and project managers, the company is well-positioned to continue its growth and success in the years to come.

You can read the complete feature post on the CIOTechOutlook website.

About Vindaloo Softtech

When it comes to software development and offshore outsourcing, no one does VoIP technology and bespoke app development like Vindaloo Softtech Pvt. Ltd. Most of our clients has come to rely on Vindaloo Softtech because of our creative solutions and customer-centric attitude. Work and play are equally important at Vindaloo Softtech.

About CIOTechOutlook

If you’re an executive in the business world looking to assist your peers in accomplishing their goals, CIOTechOutlook magazine is the place to be. It is the go-to resource for unbiased information about cutting-edge business solutions from both well-established solution providers and up-and-coming startups.

[vindaloo-softtech]

FreeSWITCH 101: Why is it a Preferred VoIP Solution Development Platform?

The rise of VoIP technology has led to its adoption as a reliable communication solution by businesses of all sizes. FreeSWITCH, an open-source VoIP technology, is popular among developers due to its versatile features and scalability potential. It is a suitable platform for developing any VoIP solution, making it an attractive choice for businesses looking to implement a communication system.

Introduction to FreeSWITCH

FreeSWITCH is an open-source, modular VoIP technology that enables developers to create scalable communication solutions with multimedia capabilities. It can handle data from IP and PSTN networks on a single line without losing quality. In addition, the availability of open-source libraries makes it easy for developers to achieve most functionalities without extensive coding. FreeSWITCH is licensed under the Mozilla Public License and is available for free. FreeSWITCH has various valuable functions, including Apache portable runtime, SQlite database engine, Sofia SIP user agent library, libspeex for voice codec encoding/decoding, mod_spandsp for fax gateway, and libSRTP for secure real-time transport protocol.

FreeSWITCH development services can create custom VoIP solutions for businesses tailored to meet the specific needs of companies of all sizes. Businesses can use FreeSWITCH to make the following VoIP products:

1. PBX office phone system

2. Class 5 Softswitch for telephone carrier

3. Application servers like voicemail, conferencing, and IVR

Advantages of FreeSWITCH

High Compatibility and platform independence

FreeSWITCH is a cross-telephony platform that supports multiple operating systems and programming languages, making it suitable for any VoIP FreeSWITCH development project without restrictions.

Can handle a variety of media

FreeSWITCH supports various media types, carriers, protocols, and codecs, making it a versatile platform for developing customizable VoIP solutions.

Can handle large volumes without losing quality

FreeSWITCH can handle thousands to millions of concurrent calls without any quality loss making it a powerful VoIP telephony platform that can also support high volumes of video calls.

Support advanced Multi-tenancy

FreeSWITCH has customizable inbuilt libraries for multi-tenant solutions, allowing scalable and reliable VoIP solutions to connect business branches or generate new revenue streams.

Possess modular architecture

FreeSWITCH's highly modular architecture and open-source nature allow easy customization and scalability, making it a popular platform for building VoIP solutions without vendor dependence.

Innovative Features

FreeSWITCH has unique and advanced features, such as wideband conferencing thread isolation, not commonly found in other VoIP platforms.

Benefits of using FreeSWITCH Development for Business

1. Communication Solution

2. Cost-effective

3. Impressive Solution

4. Stability

5. Adaptability

Conclusion

FreeSWITCH is a highly reliable and comprehensive platform for developing simple to complex VoIP solutions, distinguished from other open-source VoIP technologies such as Asterisk, FreePBX, and Jitsi. We at Vindaloo Softtech can offer assistance in developing a FreeSWITCH solution; contact us.

[vindaloo-softtech]

Importance of PHP for Business Software Solutions

Even after 28 years, PHP still holds 29.48% market share in 2022 and is one of Github’s most popular programming languages. PHP is still being used in 77.3% of the websites compared to other server-side programming languages.

PHP is still the go-to scripting language for developing dynamic and interactive websites and, over the years, has evolved with regular updates. If you are wondering about the importance of PHP for business software solutions, here are some of the core benefits of why PHP Web Development is still preferred.

Open-Source Environment

PHP programming language is open-source and is distributed under the General Public License (GPL). So, it doesn’t require any download, nor do businesses need to pay any licensing fees. Being open-source, PHP has a vast and active community that contributes to a pool of resources and facilities. So, many skilled PHP developers are available in today’s market, and it has become very easy to hire PHP development companies. In addition, due to no licensing fees, businesses can save up on costs by developing their web portals using PHP.

Code Development is Less Time Consuming

PHP is a partial object-oriented programming language and partial procedural, so developers can repurpose old PHP components to save time and effort during the development process. Moreover, a wide spectrum of PHP frameworks such as Laravel, Yii, CakePHP, CodeIgniter, and Symphony have their own functionalities and offers quick & secure development. Furthermore, it was among the first server-side languages that web developers could embed into HTML, so it is optimized for making various web applications quickly. So, businesses need to invest less to develop web apps when using PHP quickly. The time saved is the money saved for any business.

Flexible and Integrative

From Windows, Unix/Linux to macOS, PHP code is versatile to be compatible with all major platforms. It also supports multiple databases such as MySQL, MongoDB, PostgreSQL, etc., and different servers like Apache, Nginx, Netscape, IIS 7.5, TomCat, etc. PHP can also be integrated with JavaScript, XML, WML, or any other programming languages, as all the scripts are compiled on the server side. Thanks to the dynamic nature of PHP, projects undergo functionality changes, and implementation is accessible at any development stage without any loss of development time.

Easily Scalable

Most IT solutions are developed in multiple iterations, meaning different software modules are developed progressively and changes are made over the course of development. PHP allows you to develop and provide support for scalable web apps and online solutions using extensions and libraries.

Well-documented

PHP is one of the programming languages with the most well-maintained documentation. This gives developers ease in understanding code and references that can be repurposed during the development process. The result is a more efficient development cycle.

Easy to Maintain and Update

PHP follows a very easy-to-interpret syntax. So it’s quick and cost-effective to maintain and update PHP-based apps. In addition, community contributions make it easy for PHP development companies to add new functionality without increasing the development cost. Also, due to proper documentation and easy-to-follow code, upgrades can be managed by any developer team.

Better Suited for Hosting

PHP is universally supported by most web hosting providers as a part of their web hosting services. Being an integral part of the LAMP technology stack, your web app can run on an Apache web server on a Linux system while using MySQL as the database backend. Since all the components are free, the overall cost for hosting is very low compared to other technology stacks.

Provides Good Web Performance

Web app performance is crucial for retaining users. For every delay in the app operations, you are losing your audience. Thankfully, PHP has fast data processing features, customization potential, and the ability to integrate with most tools. Since it can embed easily into HTML code, developers can turn static HTML code into dynamic web pages enabled with PHP and HTML. This way, large websites with multiple static pages, inconsistent templates, or content-heavy pages can be converted into uniform, light-weighted websites using PHP.

Complete Security

Compared to other programming languages, custom PHP development offers incredible security capabilities and control choices, making you feel certain that your company website will be safe and protected from dangers. It features a sizable community and 24/7 help from professionals across the world. Using PHP for development is, therefore, secure for your company.

Gives Web Developer More Control

PHP gives the website creator more flexibility than other languages. Lengthy, sophisticated texts override some programming languages, but PHP is not one of those languages. Simple lines of code are sufficient. Additionally, PHP supports tags, so website developers may combine and add HTML tags to the material to give it more authority. When utilizing PHP, which is written within tags, developers do not have to worry about placing scripts in the appropriate spot. As a result, as long as they are indicated, functions and systems can be written in any sequence.

Business Solutions Possibilities using PHP

Content Management System.

Web-based applications and Website development.

E-commerce websites and applications.

Data Analytics and Representation.

Processing of Images.

Graphical interface design-based applications.

Developing the features of Flash.

Wrapping Up

PHP and its frameworks are popular even today, as mentioned above. With benefits such as cost-efficiency, scalability, compatibility, simplicity, and user-friendliness, it is the first choice for most business software solutions where lightweight code, quick executions, and responsivity are top priorities. Software developers can create anything from simple websites to CRM solutions and large marketplaces using PHP as a standalone technology or as a part of a technology stack. Check out our PHP development services if you want to hire PHP developers.

[vindaloo-softtech]

Vindaloo Softtech: TRANSFORMING SOFTWARE DEVELOPMENT FOR BUSINESS MODELS IN 2022 – Prime Insights

No matter your industry, you know how quickly technology changes. Whether it is new machines, smaller microchips, or TVs with higher resolution, we are constantly surrounded by signs of progress.

When you own a business, the rush of innovative technology often makes you worry about whether you can keep up. How do you analyze which technologies are worth investing in and which are just fads?

Even though you should be skeptical when a company says their system is future-proof, VoIP is, in some ways, the future technology. Vindaloo Softtech is a business software development company that addresses the specialized requirements of business models. The company has cutting-edge solutions and products that can boost the industry to its fullest.

The Idea Behind the Brand

VoIP has excellent potential as a corporate communication tool, but not many people know it. After the pandemic, Zoom, Google Meet, and Skype have become household names for video and audio conferencing. But those products do not have some everyday features and functions that a business needs. Vindaloo Softtech started to fill the gap between what clients wanted and what VoIP solutions were already available. Using open-source technologies like Asterisk, OpenSIPs, and WebRTC, the brand can make innovative VoIP applications for desktops, mobile devices, and the web that do not cost much.

The Cutting-Edge Solutions

A lot of people know that the company makes VoIP software. They can make things like VoIP billing software, a dedicated PBX server, Dialer software, IVR, Session Border Controller (SBC), etc. The brand also does custom web app development, MEAN/MERN stack development, and CRM development, all types of software development.

The Fight to Do Well

In its early days, the company had to constantly work to build its image and prove that it could do what it said it could. However, VoIP software development being is a niche market, the brand was able to get orders and projects quickly.

The Trust for Vindaloo Softtech

The best thing about the company is that it supports many open-source VoIP technologies. Also, the brand can deliver projects using two project management models (waterfall and agile) and offer flexible staffing models for development needs.

Staying Ahead of the Competition

Instead of mistrust, it is more like a time of fierce competition. With so many competitors, a business can lose everything if they make a mistake. But initial doubts can be put to rest by showing customer feedback and proof of work.

Trust and Customer Satisfaction

Vindaloo Softtech could work with any company with multiple locations in different parts of the world or a global audience. Since the company works on projects related to PHP development, MEAN stack, eCommerce plugins, cross-platform app development, integrations, etc., its customers are businesses in different industries that may need custom software development services.

Trust is an intangible feeling, so the brand does not have a way to measure how much its customers trust it quantitatively. But the company is proud that many of its customers have been with it since the beginning, which was 5+ years ago. It is a good sign that people trust its services. The brand’s rate of keeping customers is close to 95%, and it wants to maintain or even increase that rate.

Besides delivering web applications that meet the customer’s needs, the company goes the extra mile to provide excellent support after deployment and listens to customer feedback. The brand thinks that it can meet customer needs better than anyone else. No matter how much the project costs, the company always tries to do more than the customer expects.

A Vindaloo Softtech’s Customer

Vindaloo Softtech is known among its customers for 3 things: Pure dedication, getting things done on time and sticking to quality. Before taking on a project, the brand needs to understand what the customer wants. The brand does not lie about its abilities or the quality of the project it delivers.

Social media is the best tool for a business that wants to stay in touch with its customers. The company often shares helpful hints, links to specialized blogs, and a few marketing materials through its social media handles. The brand is setting up a weekly email campaign to get more people to visit.

The Marketing Efforts

The company is involved in digital marketing, such as Email, SEO, Affiliate, social media, and Word of Mouth Promotion. By going to conferences and doing interviews, the brand also shows that it is present in the right places.

Plan for the Future and Changes

“Your ideal Technology Partner” is the slogan for the company. The tagline is at the center of all the brand’s current plans. The company is slowly expanding into new areas like Mobile App development, UI/UX design, and adding new technologies to its list of services.

The brand plans to release some new products made by itself this year. Before putting its products on the market, the company works out the code’s bugs and kinks.

The Journey of Bhaskar Metikel, CEO

In a few words, the journey can be described as “thrilling” and “exciting”. But becoming an entrepreneur has a very steep learning curve, which Bhaskar did not expect when he began his journey as an entrepreneur.

His accomplishments might not be attractive to the reader. Still, Vindaloo Softtech is launching a few products that were made in-house and had unique features. These include a Multi-Tenant Contact Center, an eLearning platform, VoIP Billing Software, a CRM for the solar industry, and more.

A Message to New Business Owners

“Do not be sad about failure for too long, and do not be happy about success for too long. Think of each as a step on your way to being successful. Also, try new things all the time.“-  Bhaskar Metikel (CEO) says

He says he reads interviews and articles of other leaders to see what others have to say about leadership. He also says that it is inspiring and easy to follow. So, people should continue to give out their excellent work irrespective of the circumstances.

This article was initially posted on Prime Insights website.

[vindaloo-softtech]

Softphone: Its Types and Top Features That You Must Know

“You don’t need to be stuck to your desk like a Ball and Chain, Time to cut loose with a PimentoPhone.”

This is truly a Dog-eat-Dog Era for businesses. In this instance, the business could not afford slow, rigid or barrier-packed communication. All it needs is consistency, reliability, safety, and flexibility in communication from wherever, and whenever.

With this virtual world, communication has also gone virtual. No more wires or bulky devices, just an installed software application i.e., the Softphone is perfect to ease your communication challenges.

“Technology: My destination knows no end. Would you like to join? Communication: Challenge Accepted.“

Scroll through the things we will cover in this write-up.

What is Softphone?

Why is Softphone your Solution?

Types of Softphone

Features of Softphone

What is Softphone?

Well, Softphone is not exactly some cushy or plush gadget. It is a future-proof software application, installed on internet-connective devices such as desktops, laptops or mobile devices. It allows you to connect on call over the internet using your business number without needing your employee’s personal phone number or other stuff.

It offers a seamless user experience and supports a multi-generational workforce. Along with the voice call, it supports call-forwarding, teleconferencing, SIP-to-SIP messaging features and whatnot.

“In Simple words, it is a virtual phone as an application that can be installed on a laptop, mobile and desktop. Your team can manage calls from anywhere while maintaining a professional image.”

Why is Softphone your Solution?

Does your calling system in the business eat up your budget due to expensive setup, maintenance, or call rates, especially for long-distance calling? Softphone cuts off your unnecessary costs.

Facing limited mobility issues, do you have to be tied to your desk to manage calls? The softphone lets you make calls from anywhere, anytime with internet connectivity.

Facing scalability issues such as finding it hard or costly to expand your business with hardware? Then, using a softphone you can add more users without needing expensive hardware.

Tired of complex set-ups and maintenance? then, simply install a softphone that gives you professional help and time.

Frustrated with limited features? Softphones are feature-packed, providing you with thousands at a time.

Want to upgrade from hardware bulk to software comfort? Softphone reduces the wear and tear of hardware and keep you light.

Types of Softphone or VoIP Dialer:

Softphone or VoIP Dialer Software are available in various options. This has become a forefront solution for those working remotely. It supports voice calls, conferencing, call forwarding, messaging and many more. Choosing the best softphone or dialer system depends upon various factors such as the purpose of use, functionality, standards or protocol, and features offered.

The major types of Softphones are as follows:

SIP Softphone: SIP Softphone requires the Session Initiation Protocol to communicate over the internet through voice, video calls or instant messaging. Vindaloo Softtech, the best SIP Service provider, offers a white label SIP Softphone allowing them to match their corporate identity. White-label SIP dialers offer flexibility and scalability and are the best fit for various industries.

Mobile Softphone: Mobile Dialer Software is meticulously designed for smartphones or tablets. It allows you to make or receive VoIP calls through mobile devices. Mobile SIP dialers are cost-effective and best-fit for the remote or mobile workforce. Vindaloo Softtech offers PimentoPhone, a white-label mobile SIP dialer that offers cut-throat communication solutions.

Web-App Softphone: Web app Softphone allows users to make voice or video calls right from a web browser, without needing any software installation. White-label PC dialers can be integrated into web applications for better communication solutions. Web-based SIP clients offer convenience and accessibility and allow users to communicate smoothly from any device.

Desktop Softphone: The desktop dialer software is to be installed on a computer to make or receive VoIP calls using a headset or microphone. We offer white-label PC dialers that meet your specific business requirements, including personalized features and branding options. The dialer for PC offers all the features right from calling, to instant messaging to voice-mail.

Hey! Are you confused about which is best? Softphone Vs Deskphone? Check out the difference between a Softphone and a desk phone!

Features of Softphone:

At Vindaloo Softtech, we offer the most advanced Softphone – the PimentoPhone which allows you to make calls from your mobile, desktop or laptop. It is quite simple to use and allows easy integration. Look at how PimentoPhone offers you a seamless communication experience. Explore the great features of Softphone.

HD Voice, Video Calling***, Conferencing: Softphone allows users to make uninterrupted voice calls using VoIP technology. Simply dial the number within the softphone application to connect over a call. It also allows face-to-face communication, conferencing and virtual meetings with crystal clear visual clarity.

SIP-to-SIP Messaging: If you want to shoot a quick ping, softphone offers snazzy SIP-to-SIP messaging features that ease your way of sending texts.

Presence Status: It lets you check the presence status of your colleagues whether they are online, offline, or Busy on another call.

Call Forwarding or Transfering: It allows you to pass a call with its call forwarding and transfer options. So you can attend the call effectively whether you are on the go or need a quick handoff.

Voicemail or Call recording: Don’t worry if you miss a call, Softphone allows you to manage voicemails and lets you read the text on the go with voicemail transcripts. Apart from that, you can record every detail of important conversations with its call recording feature.

Yes! These are the features of a Softphone, But what’s special about the Pimentophone- The Ultra-modern Softphone?

White Labelling Support

Security at its peak

Call Hold/Unhold

Call Transfer

Call Logs

Call Mute/Unmute

Voicemail

DND (App Side)

Share contact Sync

Support DTMF

WSS Protocol Support

Push Notifications (Firebase and APNs)*

SMS*

BLF and Speed Dial*

Multiple Codec Support (PCMU, PCMA, GSM, Opus and G729**)

Video Support***

*Requires custom development **G729 requires a server-side licence ***Requires appropriate network infrastructure and server that supports video calling

Stay tuned to learn how softphone works. Explore more about PimentoPhone, A Softphone! Connect with us to Connect better with your Clients.

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Unveiling 'PapriKall': Vindaloo Softtech's Advanced Voice and SMS Broadcasting Solution

Vindaloo Softtech with an eye to the future, designed an epoch-making Voice and SMS broadcasting solution, reaching thousands of recipients effortlessly. ‘PapriKall’ is all set to turn communication on its head like never before.

2 May, 24 – Ahmedabad, India – The Roar of the Voice and the Buzz of the Messages keep customers hooked. Getting a handle on this, Vindaloo Softtech, an Indian-based, best broadcasting Software Provider, has officially kicked off ‘PapriKall’, a Voice and SMS Broadcasting Solution. A Broadcasting software that enables users to reach bulk audiences at a time without breaking a sweat at minimal cost.

“Vindaloo Sofftech Has Presented Its New Product, Voice and SMS Broadcasting Based- Software.”

PapriKall – The Ultimate broadcasting software engineered to revolutionise your communication strategy.

Our newly launched PapriKall boosts all the unparalleled features that will amaze you in today’s mass communication game. This ensures seamless communication and engagement that drives the worth. What’s cooler, is the core functionalities are wrapped in extraordinary features that will make you give it a Nod.

“It is indubitable that nothing can replace the essence of core functionalities, but the curiosity for innovative features is never satiable and so is with the broadcasting software. Therefore, the moment has come to introduce ‘PapriKall’ with its amazing features that you’ll never want to look back. It comes with unbeatable features including advanced scheduling, multi-channel support, detailed analytics, one-click installations and whatnot. PapriKall is the result of tireless research and go-getting dedication at Vindaloo Softtech”

– Bhaskar Metikel

About the Product:

PapriKall: It is Voice and SMS broadcasting software, that takes mass communication to the next level. This comes with more than just core features. PapriKall offers a direction to unbeatable efficiency and effectiveness. You will get the advantage of a bulk SMS messaging service. Experience broadcasting via DTMF inputs, multi-channel support, broadcast, and precise broadcast scheduling. It boasts other features such as DNC control, dynamic caller IDs, and customized call recording.

Right from voicemail handling to advanced reporting and user permissions, you can reap the benefits of each feature like never before. It will make you witness the difference it makes.

What’s Special about this?

Advanced Scheduling: You can plan your communication ahead of time for better impact.

Multi-Channel Support: You can reach your audience across various channels easily.

Detailed Analytics: You can grab a comprehensive picture of your broadcast effectiveness.

One-Click Installation: You can get easily started with a one-click to deploy our platform.

About Vindaloo Softtech:

Vindaloo Softtech, A front-runner Software Development firm in the Global Market, came with an urge to launch ‘What’s missing’ in the technological solutions. It stands apart due to its mastery over crafting innovative VoIP solutions using world-class open-source technologies. It has secured its space in the market and continues to spread its happy wings through its unbeatable solutions and services. It also offers Full-Stack Development solutions, robust Web App development, and Custom CRM development services. It is well-known due to its 4 launched products, while PapriKall will be the new gem in the crown.

Vindaloo Softtech is hitting a high in its industry with 8+ years of experience, 60+ experts, and 100+ projects. Vindaloo Softtech is keeping its clients on the cloud nine, offering the desired solutions. Voila!

[vindaloo-softtech]

Vindaloo Softtech is excited to showcase its top-notch products in the upcoming Call & Contact Centre Expo in Las Vegas

India, April 8, 2024- Being a forerunner in the field of VoIP enterprise software development, Vindaloo Softtech is excited to showcase its industry-best products from booth no. 3070 in Las Vegas in the upcoming exhibition. It is rolling its sleeves to get prepared for the Call & Contact Center Expo on April 24th & 25th 2024.

This event is held to learn and make the customer service experience better. At this, Vindaloo Softtech will not only represent its products but also look forward to meeting many industry leaders and aspirants and exchanging ideas with them.

Vindaloo Softtech is a reputed offshore software development company widely recognized for its expertise in crafting innovative VoIP software solutions. They offer various solutions such as; FreeSWITCH and WebRTC solutions, Asterisk development, Web and Mobile App development, Custom CRM development, and Staff Augmentation services. Their technology solutions improve how businesses operate while allowing clients to succeed in the constantly changing digital world. It is the customer-focused approach and attention to detail that makes Vindaloo Softtech a trusted partner for diverse clients.

“It is a great opportunity for us to represent Vindaloo Softtech and its products at the Call & Contact Expo at Las Vegas Convention Centre. Being among 3000 industry professionals will give us great scope to present our innovative solutions that can empower businesses to shape their future,” expressed Bhaskar Metikel, the Founder of Vindaloo Softtech Pvt. Ltd.”

About Vindaloo Softtech:

Vindaloo Softtech is a leading company that provides custom software development and staff support services. They believe in enabling innovation through their technical expertise.

Vindaloo Softtech works with emerging AI technologies like OpenAI, chatbot-automated IVR systems, and similar advancements. Their VoIP products showcase their commitment to pushing technological excellence.

Our Flagship Products include:

Callcentr8: the call center software CloveKonnect: the VoIP billing system PepperPBX: the multi-tenant IP PBX PimentoPhone: the cross-platform VoIP softphone

We are excited to represent CallCentr8, our top-tier call center solution, at the Call & Contact Center Expo. Boasting advanced features like intelligent call routing and AI-powered enhancements, CallCentr8 promises to revolutionize operations for exceptional customer experiences. Visit our booth 3070 to see firsthand how it drives efficiency and productivity.

About Call & Contact Center Expo:

The way contact centers operate changed a lot during the pandemic and these changes happened very quickly. Companies in the customer service industry need to be able to adapt to all these fast changes. This allows them to create a good experience for their customers.

With the motive to give companies a platform to meet and discover the ways to improve call and contact services, the Expo is going to be held on April 24th & 25th at Las Vegas Convention Center.

This event is a one-stop platform, where delegates can discover the latest solutions to receive 1-2-1 professional advice from industry experts, that cover everything they need to know to drive their business further.

Over 200 world-class suppliers will be on-site to showcase revolutionary products and solutions, as well as demonstrate the newest technology that will help customer experience. It will also be featuring a range of inspiring seminars, interactive workshops, and networking experiences, to ensure delegates will receive all tips and tricks on making business more intelligent!

To know more about the event or Vindaloo Softtech’s services, contact us at info@vindaloosofttech.com.