#Multi Tenant IP PBX Solution

[vindaloo-softtech]

Bhaskar Metikel, Founder of Vindaloo Softtech Reveals Strategic Vision in Exclusive GoodFirms Interview

The latest interview of Bhaskar Metikel with GoodFirms underscores Vindaloo Softtech’s inclusion in their prestigious list of esteemed companies, highlighting its new-age vision and industry leadership.

14 Aug, 24 – Ahmedabad, India – In the race to the top of the tech arena, it has become increasingly arduous for competent companies to distinguish themselves and for clients to effectively locate the right providers for specialised services. GoodFirms is a leading B2B platform that therefore facilitates connections between reputed businesses and discerning individuals. By featuring Vindaloo Softtech, a recognized leader in VoIP Software Providers in their list, GoodFirms interviewed our founder to catch the vision behind its success.

A Crowning Achievement – Goodfirms Awarded Vindaloo Softtech An Exclusive Badge.

It is a moment of pride to announce our recent accolade from GoodFirms, where we have been honored with the “Top IT Service Company” badge. This award shows our dedication to making a real difference for our clients.

The Heart of What We Do – Our Services

VoIP Software Development

Web App Development

Custom CRM Development

Staff Augmentation

Candid Interview With Goodfirms – A Long-Term Outlook From Bhaskar Metikel, Vindaloo Softtech’s Founder.

The interview was aimed at exploring strategic advancements and industry leadership, as recognized by GoodFirms. It sought to reinforce Vindaloo Softtech as a top provider by highlighting its achievements, technological capabilities, and unique business model. GoodFirms also intends to understand its commitment to innovation, client satisfaction, and market resilience and to examine how its endorsement has significantly enhanced its visibility and credibility in a competitive tech environment.

“During my recent interview with GoodFirms, it was a moment of pleasure sharing Vindaloo Softtech’s advancement, achievements, and technological strengths. We view this as a strong validation of our success and strategic role within the industry.’

– Bhaskar Metikel

About GoodFirms

GoodFirms is a trusted platform for B2B reviews and ratings. It offers meticulously curated lists of the top companies supported by verified reviews from genuine users. Backed by client reviews and thorough research, it empowers businesses and individuals to find the right partner. This ensures that each review or recommendation is grounded in a real user experience to maintain transparency and reliability. Millions of users trust GoodFirms to make informed partnership decisions to foster successful business collaborations.

About Vindaloo Softtech

Vindaloo Softtech, a Ahmedabad-India-based company, has been a top software and solution provider since 2016. The company boasts expertise in developing VoIP business solutions. Vindaloo Softtech uses the latest AI technologies and customer-centricity to enhance its product features, showing its dedication to using advanced technology. It is leading in the tech industry with 8+ years of experience and successfully completed over 100 projects.

With 5 successful products launched so far, it has gained a well-regarded name in the tech world. It focuses on delivering highly standard customized solutions in project delivery. Try our products firsthand with a quick demo and see how they serve your business.

Our Products:

PepperPBX – A Multi-tenant IP PBX Software Pimentophone – A Cross Platform VoIP Softphone CloveKonnect – SoftSwtich/VoIP Billing Software CallCentr8 – A Multi-Tenant Contact Center Software PapriKall – Voice and SMS Broadcasting Solution

With the rising demand for telecommunication solutions in the industry, we’ve expanded our VoIP solutions across various industries, offering advanced integration and automation to our clients across the globe. Let’s connect to grow our businesses.

[crmvoipsoftwaresolutions]

IP PBX Solution Transforms Enterprise Operations

Enterprise operations need the best communication platform. Certainly, VoIP is the best thing that has happened to business and IP PBX simply transforms enterprise operations across the board. Current IP PBX software is much more than plain voice telephony. It is the all-in-one communication and collaboration platform you just cannot do without.

If you are planning to implement an IP PBX system, there are different options available to choose from. You can either buy and install a solution on-premise or opt for multi-tenant IP PBX software. Depending on your key business requirements, you can choose the best IP PBX solution to streamline your business operations.

Better to Own Than Subscribe

No doubt, there are benefits to subscribing to hosted IP PBX software. The main and biggest pain point with hosted PBX solutions is the running costs. Yes, you may end up paying more.

Since enterprises have plenty of communication between branches, departments, customers, and vendors, the subscription model proves costly. Therefore, it makes better sense, in this case, to own an IP PBX system even if it involves upfront costs.

In the long run, you will see that owning an IP PBX solution is more cost-effective than subscribing to VoIP-hosted PBX software.

Benefits of IP PBX Software

Having your own on-premise VoIP PBX software can help to reduce costs by as much as 50% to 75%.  With the IP PBX system, you can save $1700 monthly on long-distance and mobile telephony bills. 

However, cost-saving is just one benefit. There are many other benefits of using enterprise IP PBX software. Let’s have a look at some of the key benefits of the IP PBX solution.

1. Unifying Communications

The problem with today’s communication is that customers, vendors, and members of large enterprises have freedom of choice of communication channels. One moment they may communicate via email, and another, they may use chats or voice calls. There may be social media posts or tweets that need to be attended to. Managing all these communication channels can be a pain.

This is where unified communication steps in. It changes communications into a synchronous, fluid platform controllable through a single dashboard for everyone within the enterprise. In addition, one appreciable benefit is that employees are always accessible, regardless of where they are located. Whether they are in the office on the road, or at home, they are always reachable. You will surely like it and your customers will like it too.

2. Facilitate remote working

Yet another issue large enterprises face is communication bottlenecks for employees, wherever they may be located, to serve customers or interact with each other. IP PBX solution again provides the perfect solution.  One of the best features of a modern IP PBX infrastructure is that it connects PSTN lines, mobile SIP dialer, and IP Phones as well as mobile phones.

You can permit remotely located employees to use their mobile phones to connect to the centralized IP PBX software. This way, they can access and use the data in the CRM for customer assistance. The same setup also facilitates collaboration between employees. The setup covers phone, email, chat, and social media in addition to web conferencing through WebRTC. Integrated solutions reduce conferencing costs by up to 30% while contributing about 20% and more by way of increased productivity. In all, remote work facilitation helps save 40 minutes of commute time and enhances efficiency.  

As you go along, you will discover new ways to implement the broadcast, conference, and intercom features of the latest IP PBX to facilitate remote work and customer experiences.  Multiple branches and departments in a large enterprise pose no issues to multi-tenant PBX software. With the help of a multi tenant IP PBX solution, you can keep each department, its database, call records, and contact list distinct.  Moreover, you can have seamless interactions and call transfers as well as conferencing. All-in-all, you will have centralized control.

3. Relieve employees of load

Employees within enterprises spend time answering phone calls for routine inquiries. Then there are calls they attend only to find that such calls are meant for someone else. They need to transfer the call to another person or department. Consider the man-hours spent on such non-productive tasks and it adds up to a substantial amount.  Here again, IP PBX provides the right solution.

You can put in place a dynamic IVR to let it handle incoming customer calls and provide self-service.  Then you can configure the call distribution so that calls straight away go to the right person. If that employee is not in the office, it goes to the mobile phone or lets someone else handle it. This helps to save a lot of time.

Exploring direct inward dialing, call forwarding, blind/attended transfer, call park, and call screening can let you set it up to reduce the load on employees.

The result?

They can handle more productive tasks with less stress. 

There are several advantages to using an IP PBX solution for your business and you must switch to the best, enterprise-grade platform.

Are you looking for a feature-rich IP PBX solution?

Would you like to invest in IP PBX software development?

AC InfoSoft offers a multi tenant IP PBX solution and IP PBX software development. To learn more about offerings of the company, please visit https://www.acinfosoft.com/ip-pbx-solution-development/

[contactcentresolutions]

Multi Tenant PBX Software

Multi-tenant PBX software is a versatile and cost-effective solution for businesses and service providers looking to streamline their communication infrastructure. With multi-tenant PBX software, companies can efficiently manage their internal and external calls by offering dedicated and isolated PBX services to various tenants. This setup ensures data security and privacy, as each tenant operates within its own segregated environment. Additionally, multi-tenant PBX software enables businesses to optimize their resources by sharing a common infrastructure, resulting in reduced maintenance and operational costs. Moreover, tenants can customize their individual PBX configurations, such as call routing, voicemail, and extensions, tailored to their unique communication requirements. As a result, multi-tenant PBX software not only enhances overall communication efficiency but also facilitates seamless scalability, making it an ideal solution for businesses seeking flexible and scalable telephony services.

To know more, visit: https://acmatel.com/multi-tenant-ip-pbx-solution/

[icallify]

Which Are Must Have Elements in a Reliable Call Center Billing Solution? 

VoIP has opened several doors of opportunities for serial entrepreneurs. Some VoIP solutions such as VoIP Softswitch solutions, IP PBX solutions, voice broadcasting systems, etc. have been working as a backbone of several businesses that generate massive revenues for businesses. But now, market dynamics have changed completely and now several more revenue generation models and business options are increased with never thought before solutions like a call center solution. Whichever solution your business uses, it will need a call center billing solution or a VoIP billing solution to run a business seamlessly. 

A call center billing software solution is specifically designed for multi tenant call center solutions. Even in the call center service business, there are multiple business models like SaaS (Software as a Service), PaaS (Product as a Service), and UCaaS (Unified Communication as a Service). Even this solution can be used to provide call center services. For any business model, a billing system would be required. 

If a contact center solution does not have an integrated billing system, the business owner will require call center billing integration. 

What is a call center billing solution? 

A billing solution that is exclusively developed for call centers is a call center billing system. The differentiator between this software and a common VoIP billing solution is that the former will have exclusive features to keep accounts of customers of a call center. This makes it more simplified to bill clients and automate the whole process. 

Which are must have elements in a reliable call center billing system for call centers? 

A billing solution for call centers must have some exclusive features and elements as briefly explained hereunder to enhance the whole job of call center billing. 

Automation 

The first thing to look for in a billing system is automation. Businesses are built to be scalable and there would be several customers using your system. Moreover, if your business uses a multi tenant contact center solution, then the number of customers would be even higher. Thus, automation is a must. The call center billing software must automate a majority of jobs in a call center. 

Rate card support 

Rate cards or subscription packages are definite in any business. The call center business must have customized offerings in each rate card, which would be different from other types of VoIP solutions. For example, one package would have voice broadcasting as one of the offerings and another one would not have that. Likewise, there are several call center specific offerings. Thus, it is necessary to have this element in your billing solution for call centers. 

Charge per call support 

Similar to businesses running using a VoIP Softswitch solution, IP PBX solutions, etc., the business using a multi tenant contact center solution would also have multiple call routing features. Moreover, it would have the concept of concurrent calls. Thus, it is necessary to charge customers based on concurrent calls and the number of calls. A call center business owner can also implement a rate card or charges based on the total number of call minutes offered by the call centers. Thus, a billing system must have a mechanism to charge customers based on this criterion. 

Concluding notes 

A call center that runs a business with one of the best multi tenant contact center solutions must use a call center billing solution that is built exclusively for this software. Moreover, it must have other elements as explained in this article to leverage the real advantage of implementing a billing system into a call center solution. If this software is not available and integrated into this system, then call center billing integration is required to keep operations seamless and efficient. 

[astpp2020]

A smart VoIP telephony platform shares the difference between a hosted PBX software and an on-premises IP PBX solution. Know the difference to choose the right IP PBX solution for your business.

[groovypostcollective]

Are you looking for a multi-tenant PBX solution or IP PBX software, if yes then you have one of the best options in the form of ECTL (Enhanced Communications & Technologies Pvt. Ltd.) that provides cloud PBX services to VoIP operators or MNOs in the whole world.

[inextrixtechnologies]

How to Choose the Perfect Contact Center Solution for Your Business?

When you decide to buy any VoIP calling software, whether it is a call routing system, call monitoring software, inbound call center solution, omnichannel call center solution, or even one of the basic IVR system solutions, there are thousands of options available. Running an online search and looking at the top 10 results might not be a reliable method to find the right software that can suit your business needs. Thus, following the right buyer’s guide is necessary. 

In this article, I will share a buyer’s guide to find the best call center software, which can help you choose one of the best contact center solutions for your business regardless of your industry vertical. 

Tips to choose the perfect contact center solution for your business in a stepwise manner:

1. Define what you need in your call center software

There are multiple call center solutions available in the market and each of these software has different features to offer. Of course, all of these contact center solutions have standard features, but advanced and campaign-specific features vary from one platform to another. To make sure you don’t buy a system because of a long list of features, which misses the most important features for your business, you must define your needs in advance.

You need to make a list of must-have features that your call center dialer software must have in it.

2. Define the major campaigns you will run

Usually, all best call center software offer features to run inbound, outbound, and blended campaigns. But, you can also find stream-specific software. For example, an inbound call center solution is useful to run customer support-related campaigns. On the other hand, an outbound call center solution is used to run sales campaigns. Depending on the major types of campaigns that you are going to run, you will need some features and add-ons in your software. Thus, be clear about it before you start exploring different contact center solutions.

3. Hunt 5 to 10 call center software providers

When you are ready with a list of must-have features and functionalities, look for the options available for the stated VoIP calling software. Make sure you make a list of the best 5 to 10 call center software providers. Make a list of these providers by using different sources such as references, search engines, social media platforms, etc. 

Once you make a list of the providers, shortlist those who have the software with all features that you are looking for now and may need in the future.

4. Take a demo and discuss requirements

Once you have a list of some providers that have all the features in their inbound or outbound call center solution, this is the time to explore the software. In a live demo, you will be able to test all features and also discuss your exact requirements, whether it is about using an omnichannel call center solution in the future or your need of using one of the best-hosted call centers solutions to start with.

5. Look for value-added offerings

If you find the software call center that has all features you need and the hosting model you require, time to look for value-added offerings. For example, some call center solutions have integrated call monitoring software. This can give you multiple solutions within a single platform and a single investment. Explore all value-added offerings in the software you are considering as the final product.

Conclution

Buying the best call center software can be a rigorous process, but it is worth it. You need a call center software solution that can give all the features you need; support all campaigns you would run majorly, provide the hosting and buying options you prefer, and most importantly give you value-added offerings. This software would be a perfect contact center solution for your business.

[elisionvoipsolutions]

We are happy to share that we have launched a smart grievance management system made with help desk ticketing and IP PBX solutions. Learn how it works and benefits smart cities and enterprises.

[crmvoipsoftwaresolutions]

Why Must ITSPs Invest in Multi Tenant IP PBX Solution?

The changing landscape of business communications accelerated technological innovations in the telecom space. The last two decades witnessed a rather fast adoption of internet phones (IP phones) and a switch to a multi tenant IP PBX solution across industries. VoIP (Voice over IP) which uses IP to connect Private Branch Exchanges (PBXs), is a terminology now being used interchangeably with IP telephony.  The hosted IP PBX software market is expected to grow at a rate of 20% by 2027. This is driven by a surge in the usage of sophisticated communication services across industries to reduce telecom equipment expenses. In this article, we will discuss the many benefits ITSPs stand to gain by switching to a multi tenant IP PBX system.  But first, let us understand a few basic terminologies around the subject.

VoIP (Voice over IP)

VoIP technology enables users to make calls (audio/video) over an internet connection. It converts data into packets. It transmits voice and multimedia content over the internet instead of copper wires, unlike traditional phone systems.

ITSP (Internet Telephony Service Provider)

ITSP is a company that provides IP telephone communications services. ITSPs connect phones via the Internet with the help of gateway servers connected around the world. They are essentially VoIP providers that serve other businesses and end-users.

PBX (Private Branch Exchange)

PBX is essentially a telephone system enterprises use to connect users via voice calls on local lines within the organization. It has been used for a long time by enterprises (small, big, or medium) to enable specialized switching among users, and to dial-in specific numbers to reach team members or branch offices across locations. 

IP PBX solution 

IP – Internet Protocol (IP) refers to the process of transmitting data to another server, meaning calls are established over the internet. PBX – A Private Branch Exchange refers to the internal telephone network. A PBX can be on-premises or hosted on the cloud securely. An IP PBX phone system enables users to make and receive phone calls over the internet while maintaining analog phones throughout the office.

Multi Tenant IP PBX Software

A multi tenant IP PBX solution is a communication solution where the main software is at a centralized location. The service provider creates tenant accounts or sub-accounts of this IP PBX solution for its different customers. The service provider can control what features each customer has access to and can use. The provider can also define the usage limit of each of its customers. A multi-tenant IP PBX phone system transmits voice by converting analog into digital signals over the internet, which requires VoIP infrastructure.

Why should ITSPs invest in multi-tenant IP-PBX?

Many large-scale enterprises prefer having an on-premise IP PBX system. Managing an in-house business PBX system brings its own set of challenges for an ITSP company. Imagine catering to the needs of a huge number of customers, resellers, and businesses of an enterprise operating across different locations with an on-premise system, quite a nightmare. Investing in a multi-tenant IP PBX solution enables ITSPs to provide hosted PBX services to a large number of customers while keeping the whole communication flow smoother and faster. It enables an ITSP to have full control and serve businesses irrespective of their size and location. A multi tenant IP PBX system enables an ITSP to manage multiple customers or tenants with a single, well-managed communication solution from a central office or location. It allows them to provide value add to their customers by delivering a unified communication experience that translates to reduced operating costs for a business.

How does multi tenant IP PBX software work?

An on-premise IP PBX system requires frequent upgrades to keep pace with the changing communication needs of a business. On-premise maintenance translates to having an in-house IT team, infrastructure costs, and communication systems downtime (for upgrades), which can mean loss of business making it an expensive proposition. Besides, industries like the finance sector, hospitals, etc. cannot afford such outages.  With a hosted multi-tenant IP PBX model, businesses eliminate the need for maintaining an in-house system, hardware and infrastructure cost, an in-house IT team to operate and manage the system, etc. The IP PBX service provider will be the one responsible for making upgrades while helping businesses efficiently handle the communication process regardless of whether customers are using IP Phones, PSTN, or softphones.

Features ITSPs should look for when choosing multi-tenant IP PBX

Least Cost Routing (LCR)

 The LCR system enables ITSPs to route the call traffic based on the cost. By using the LCR method ITSPs can route inbound and outbound communication traffic through predefined service providers that are least expensive. This makes it a win-win solution for both the service provider and the business.

Busy Lamp Field (BLF) and Presence

The BLF essentially helps ITSPs detect which extension is busy and which extension is free to receive calls. With the help of the presence, feature enterprises can configure their IP phones with the BLF function. This in turn helps reduce call waiting times, resulting in better productivity and efficiency.

Integrated Payment Gateway facility

Businesses these days look for integrated solutions such as automatic billing and payment gateway integration within their communication software. Many multi-tenants IP PBX systems like HoduPBX come with such capabilities. Such integrations facilitate a quick and simple billing and payment procedure. The integrated payment gateway facility helps ITSPs to automatically keep a track of several customers, invoices, payments, etc, and avoids confusion, right from billing generation to payment receipt.

Auto Provisioning

Look for a multi-tenant IP PBX software solution with an auto-provisioning feature. Auto-provisioning helps enhance the overall functionality of business operations while reducing manual tasks to a great extent. It enables your customers to easily set up SIP phones in the network and make modifications in services by themselves as per their requirements. What’s more! They can do this via a web browser or an interface they are already familiar with.

Reseller Module

The multi-tenant IP PBX systems reseller module enables a business to create their resellers further allowing the resellers to sell the service to their customers. This opens new avenues for businesses letting them easily expand their reach by connecting with more potential customers translating to higher ROIs (Return on investment).

WebRTC technology

Today’s WebRTC technology eliminates the need to invest in any hardware and enables users to use their existing device (laptop/smartphone/IP phone) and communicate through a browser interface. Choosing a WebRTC-backed multi-tenant IP PBX as a hosted solution means ITSPs have a minimum upfront investment. 

Conclusion

Investing in an IP PBX solution with the above-mentioned features helps ITSPs not just save costs. It helps them broaden their service offering, and deliver a better customer experience. 

Are you looking for a reliable and feature-rich IP PBX solution? 

Are you looking for IP PBX software development services?

AC InfoSoft is one of the best VoIP development companies. The company offers IP PBX solutions and development services. Visit https://www.acinfosoft.com/ip-pbx-solution-development/ to know more about IP PBX software services. 

[rogersjack452-blog]

Multi tenant IP PBX bridges the communication and collaboration gaps in MNCs. It also benefits MNCs in multiple ways. Learn about the top pros of multi-tenant IP PBX solution for MNCs explained in this blog.

[mycountrymobile9278]

physical telephone line related

A Virtual Phone Number has no physical telephone line related to it. Calls directed through virtual numbers can be followed and checked for execution. As a rule, organizations utilize virtual numbers to course approaching client calls to the correct specialist’s dependent on an IVR input. Struggling to utilize an Easy broker Graphical interface One other Business attempting to proceed with a unique contact facility into the cloud should admit the value of supplying a vast pool of spread agents using an ergonomic graphic user interface (GUI). Slimming coaching for new representatives is both critical and also the capacity to pull knowledge back or workers' office employees perhaps not an average of functioning as regular representatives would be an invaluable advantage of their “burst ability" of the cloud contact center answer. The GUI Really should be Internet reachable and in line with desire as inter-action degrees change permitting new personnel to participate readily. It also ought to be intuitive to work with.

What's more, it shouldn't call for intervention with virtually any IT role until it becomes operational.

Though a call place just handles calls, a Cloud Contact Centre handles interchanges over numerous channels. Getting the contact middle right is fundamental for a customer confronting the association's prosperity. In the event that deals or backing calls aren't taken care of well, it can bring about lost income and harmed notoriety. More significant tenants, on the opposite side, on average, require the usage of complex applications because their operational procedures and workflow conditions will be problematic. As a supplier, you should be sure that you deliver an efficient management alternative that matches. Do not fall in the snare of Working with suppliers that do not provide an actual multi-tenant natural environment. Most Providers assert to give a cloud make contact with a center suggestion. But many only visualizers an excellent example of everything that has been traditionally set up since a premise remedy and extend an industrial membership deal round it.

They'll pass onto the substantial price of possession to their shoppers.

Certainly, one of those key added benefits of transferring into this cloud would be that the decrease of IT weight of course when the IT section should receive concerned to put in a broker' that vital advantage is jeopardized. Neglecting voice caliber From the cloud Speak to the central marketplace, Discussions around the caliber of services (QoS) in infrastructure are somewhat familiar, however, shouldn't be overlooked since it pertains to offering audio sound company to users. Let's assume the same substandard caliber appreciated' on the assumption' is shipped on conventional people. 

The web is a blunder. Even though okay for especial ‘overflow' predicaments or intermittent calls into the trunk, you must guarantee parity in sound excellent. The cloud provider ought to be consultative in their approach, analyzing and advocating the best connection between their system and also the touch center position (s). A supplier that may also offer cloud system best techniques targeted toward reducing potential QoS problems is tremendously prized into this touch center. Struggling to Make Sure your supplier Can provide integration cost-effectively If a Firm goes from premise to your cloud, so it ought to make sure any CRM ports may proceed together with this that its preferred cloud center supplier can produce the essential integration without any hefty expenses or being forced to re-engineer products and services. It is a mistake to presume that many sellers can attain this readily. They really can't. Additionally, it demands a whole lot of work on their part. And by the view of the end person firm, it's wise to find proof tips out of their planned cloud supplier, they will know about carrying low cost, higher worth integrations that perform.

Do not Make the Error of how Disregarding contact center dimensions.

Alternatively of handling managing, and updating one stage with one group of gear and techniques, the supplier needs to operate, work, and improve numerous examples of this with the linked cost. The real and authentic conversation of prospective road-map features immediately extends ‘out of sync' as unique variants are employed across notable purchaser examples. The most effective path to your end-user Business would always be to be sure they honestly are dealing together with a supplier who works an extremely multi-tenant remedy. Shifting off your caliber Direction whenever you go on into the cloud One other Business attempting to maneuver into this cloud could be reluctant to displace their current contact recording, quality tracking, or even labor administration answers. All these are an average of ‘tacky' software, frequently key into this manner telephone center procedure are handled.

201 Area code and 551 serve northeastern New Jersey including the larger communities of Bayonne, Bergen field, Cliffside Park, Inglewood, Fair Lawn, Fort Lee, Haversack, Hobo ken, Jersey City, Yearn, North Bergen, Para mus, Ridge-wood, Tea neck, Union City, and West New York, NJ in addition to many smaller communities. Being restricted from the Interaction end-stage Most Businesses visiting this cloud will more than likely have numerous seller PBX components along with different mobile handsets. Since they swap into the cloud, then they will desire the independence to pick whether or not to reinstall the device or change it using a very low-priced softphone/IP apparatus possibility. A movement to this cloud must maybe not mean ending customers, which in many cases are independently dispersed, are made to embrace one seller gadget 832 Area code is a Southeastern Texas area code that covers Houston and its surrounding areas.

Eng house Interactive provides Technological innovation and skill to make the most of the price of every single client interaction. The Business develops an all-inclusive portfolio of consumer interaction management alternatives. Core technology contains touch center, attendant games, predictive routing dealer, understanding management, IVR, and call recording solutions which encourage any anti-inflammatory ecosystem, on the assumption, or at the cloud system.

[nelsongibs22]

Multi-tenant IP PBX (Private Branch Exchange) solution has prospered in many different industries. One of them is the healthcare industry. The hospitals can gain many benefits by using the multi tenant IP PBX solution.

[astpp2020]

The communication and collaboration are empowered with a revolutionary enterprise communication tool, called cloud telephony. Learn more about it and the benefits one can leverage using it.

[elisionvoipsolutions]

How Smart City Solutions Empower Enterprises?

Smart city solutions are the unified communication solutions. As the name suggests, those are built to meet certain communication and collaboration needs of smart cities. Elision Technologies Pvt. Ltd offers different smart city solutions. Some smart cities like GMDA (Gurugram Metropolitan Development Authority), Agra, etc. are already using multiple smart city solutions of the company.

The smart city solution may sound in a way that these solutions are built only for smart cities, but it is not the case. Yes, the software was developed by keeping the needs of smart cities in mind, but they have all smart features that can empower any enterprise. Let me share how.

Each enterprise usually has a support department to provide customer support. The customer support can be technical or post sales support. In both cases, the enterprise needs to collect information related to the query or issue faced by the customers. To collect customer concerns, two smart city solutions can be used by the enterprise:

Call center solution and

IT help desk ticketing solution

Both of these solutions built for smart cities will have some value added and smart features to make the whole process of raising and tracking concerns easier for customers. Similarly, for businesses also these smart city solutions make the process of lodging, managing, tracking, and monitoring customer concerns easier. Both, the software have multiple automation features to speed up operations and save time. For example, if a customer calls at the call center for support and an agent raises a ticket within the call center solution, then the same ticket will be raised in the IT help desk ticketing solution as well. Whenever the ticket will be updated in the IT help desk ticketing solution, the customer will receive the notification via SMS and email and the status of the ticket will be updated in the call center solution as well. If in case, a customer calls at the call center to discuss more the status of the raised issue, then the call center solution will have the latest information, which the agent can view and use to respond to the customer. Customers can also track the ticket status by calling the call center without getting connected to the agent.

Another smart city solution available for enterprises is a multi tenant IP PBX solution. It is mostly used to strengthen internal collaboration. It can also be used to have an external call by using rich communication features. This smart city solution is usually used in the departments and professionals that take calls from only value added customers or vendors. For example, if a customer is one of the highest paying customers, the enterprise will have a dedicated executive that handles all issues of that customer personally. In this case, the customer would call the direct number instead of the call center. This number will be configured in IP PBX, so advanced features can be used.

To explore the list of features for a better understanding of how smart city solution can benefit your business, visit https://www.elisiontec.com/smart-city-solutions/