#TELCO employee

[townpostin]

Theft in Birsanagar: Retired TELCO Employee's House Burglarized

Thieves strike at Devendra Singh’s residence while family away for medical treatment. A robbery occurred at the Birsanagar residence of Devendra Singh, a retired TELCO employee, who has been in Delhi for medical treatment with his family for the past four months. JAMSHEDPUR – Thieves broke into the Birsanagar home of retired TELCO employee Devendra Singh, who was in Delhi for treatment. Devendra…

[mostlysignssomeportents]

Prison-tech company bribed jails to ban in-person visits

I'm on tour with my new, nationally bestselling novel The Bezzle! Catch me in BOSTON with Randall "XKCD" Munroe (Apr 11), then PROVIDENCE (Apr 12), and beyond!

Beware of geeks bearing gifts. When prison-tech companies started offering "free" tablets to America's vast army of prisoners, it set off alarm-bells for prison reform advocates – but not for the law-enforcement agencies that manage the great American carceral enterprise.

The pitch from these prison-tech companies was that they could cut the costs of locking people up while making jails and prisons safer. Hell, they'd even make life better for prisoners. And they'd do it for free!

These prison tablets would give every prisoner their own phone and their own video-conferencing terminal. They'd supply email, of course, and all the world's books, music, movies and games. Prisoners could maintain connections with the outside world, from family to continuing education. Sounds too good to be true, huh?

Here's the catch: all of these services are blisteringly expensive. Prisoners are accustomed to being gouged on phone calls – for years, prisons have done deals with private telcos that charge a fortune for prisoners' calls and split the take with prison administrators – but even by those standards, the calls you make on a tablet are still a ripoff.

Sure, there are some prisoners for whom money is no object – wealthy people who screwed up so bad they can't get bail and are stewing in a county lockup, along with the odd rich murderer or scammer serving a long bid. But most prisoners are poor. They start poor – the cops are more likely to arrest poor people than rich people, even for the same crime, and the poorer you are, the more likely you are to get convicted or be suckered into a plea bargain with a long sentence. State legislatures are easy to whip up into a froth about minimum sentences for shoplifters who steal $7 deodorant sticks, but they are wildly indifferent to the store owner's rampant wage-theft. Wage theft is by far the most costly form of property crime in America and it is almost entirely ignored:

https://www.theguardian.com/us-news/2023/jun/15/wage-theft-us-workers-employees

So America's prisons are heaving with its poorest citizens, and they're certainly not getting any richer while they're inside. While many prisoners hold jobs – prisoners produce $2b/year in goods and $9b/year in services – the average prison wage is $0.52/hour:

https://www.dollarsandsense.org/archives/2024/0324bowman.html

(In six states, prisoners get nothing; North Carolina law bans paying prisoners more than $1/day, the 13th Amendment to the US Constitution explicitly permits slavery – forced labor without pay – for prisoners.)

Likewise, prisoners' families are poor. They start poor – being poor is a strong correlate of being an American prisoner – and then one of their breadwinners is put behind bars, taking their income with them. The family savings go to paying a lawyer.

Prison-tech is a bet that these poor people, locked up and paid $1/day or less; or their families, deprived of an earner and in debt to a lawyer; will somehow come up with cash to pay $13 for a 20-minute phone call, $3 for an MP3, or double the Kindle price for an ebook.

How do you convince a prisoner earning $0.52/hour to spend $13 on a phone-call?

Well, for Securus and Viapath (AKA Global Tellink) – a pair of private equity backed prison monopolists who have swallowed nearly all their competitors – the answer was simple: they bribed prison officials to get rid of the prison phones.

Not just the phones, either: a pair of Michigan suits brought by the Civil Rights Corps accuse sheriffs and the state Department of Corrections of ending in-person visits in exchange for kickbacks from the money that prisoners' families would pay once the only way to reach their loved ones was over the "free" tablets:

https://arstechnica.com/tech-policy/2024/03/jails-banned-family-visits-to-make-more-money-on-video-calls-lawsuits-claim/

These two cases are just the tip of the iceberg; Civil Rights Corps says there are hundreds of jails and prisons where Securus and Viapath have struck similar corrupt bargains:

https://civilrightscorps.org/case/port-huron-michigan-right2hug/

And it's not just visits and calls. Prison-tech companies have convinced jails and prisons to eliminate mail and parcels. Letters to prisoners are scanned and delivered their tablets, at a price. Prisoners – and their loved ones – have to buy virtual "postage stamps" and pay one stamp per "page" of email. Scanned letters (say, hand-drawn birthday cards from your kids) cost several stamps:

https://pluralistic.net/2024/02/14/minnesota-nice/#shitty-technology-adoption-curve

Prisons and jails have also been convinced to eliminate their libraries and continuing education programs, and to get rid of TVs and recreational equipment. That way, prisoners will pay vastly inflated prices for streaming videos and DRM-locked music.

The icing on the cake? If the prison changes providers, all that data is wiped out – a prisoner serving decades of time will lose their music library, their kids' letters, the books they love. They can get some of that back – by working for $1/day – but the personal stuff? It's just gone.

Readers of my novels know all this. A prison-tech scam just like the one described in the Civil Rights Corps suits is at the center of my latest novel The Bezzle:

https://us.macmillan.com/books/9781250865878/thebezzle

Prison-tech has haunted me for years. At first, it was just the normal horror anyone with a shred of empathy would feel for prisoners and their families, captive customers for sadistic "businesses" that have figured out how to get the poorest, most desperate people in the country to make them billions. In the novel, I call prison-tech "a machine":

a million-­armed robot whose every limb was tipped with a needle that sank itself into a different place on prisoners and their families and drew out a few more cc’s of blood.

But over time, that furious empathy gave way to dread. Prisoners are at the bottom of the shitty technology adoption curve. They endure the technological torments that haven't yet been sanded down on their bodies, normalized enough to impose them on people with a little more privilege and agency. I'm a long way up the curve from prisoners, but while the shitty technology curve may grind slow, it grinds fine:

https://pluralistic.net/2021/02/24/gwb-rumsfeld-monsters/#bossware

The future isn't here, it's just not evenly distributed. Prisoners are the ultimate early adopters of the technology that the richest, most powerful, most sadistic people in the country's corporate board-rooms would like to force us all to use.

If you'd like an essay-formatted version of this post to read or share, here's a link to it on pluralistic.net, my surveillance-free, ad-free, tracker-free blog:

https://pluralistic.net/2024/04/02/captive-customers/#guillotine-watch

Image: Cryteria (modified) https://commons.wikimedia.org/wiki/File:HAL9000.svg

CC BY 3.0 https://creativecommons.org/licenses/by/3.0/deed.en

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CC BY-SA 4.0 https://creativecommons.org/licenses/by-sa/4.0/deed.en

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CC BY-SA 3.0 https://creativecommons.org/licenses/by-sa/3.0/deed.en

[digitalsolutionsfortelecos]

Next-Gen Telecom CRM Software the Future of Customer Management

The telecommunications sector operates at a lightning pace. Consumers want prompt support, hassle-free connectivity, and customized interactions. Meanwhile, competition is intense, and companies that cannot keep up will see their customers defect with more dynamic rivals. The problem is not merely providing great service, doing it at scale, and optimizing operations.

The telecom CRM software is not just a customer database; it's the operations command center for automating workflows. Additionally, this solution streamlines operations and builds better customer relationships. A well-architected telecom CRM solution enables businesses to decrease churn, increase efficiency, and deliver improved customer experiences.

This guide delves into how the next-generation, modern AI CRM solutions for the telecom industry are transforming the industry and why the right system is a game-changer for telecom companies.

The Requirement of a Strong CRM for the Telecom Industry

The telecommunication business relies on customer happiness. An effective telecom CRM solution is necessary for managing customers, enhancing services, and delivering hassle-free communication. Here's why any telecom company requires one of the best telecom CRM solutions:

1. Customer Retention Becomes Easier

Undoubtedly, everyone knows that it is costly to get new customers. Conversely, retaining current ones is much easier and much more profitable. A telecom CRM solution assists in monitoring customer interactions, tracking satisfaction, and predicting needs. Proactive problem-solving and personalized support keep customers active and minimize churn.

2. Operational Efficiency Improves

You must agree that manual processes slow businesses down. Therefore, effective automation is a must. A top telecom CRM platform automates repetitive tasks, so employees can focus on problem-solving. With AI-packed customer relationship software, your team can focus on value-generating tasks instead of administrative work like billing, service requests, and support.

3. Decisions Based on Data Fuel Growth

Indeed, companies have to do guesswork where real-time data are not accessible. The latest, AI-infused telecom CRM system gives rich analytics. The insight and information accessible in these analytics empower telecom organizations. Telcos and CSPs can optimize their marketing campaigns, predict demand, and improve service delivery using this information.

4. Increases Brand Loyalty

Inevitably, customers demand and expect speedy and convenient service across channels. So, the finest telecom CRM solutions available in AI-powered digital BSS solution offerings integration of communication channels like phone, email, chat, social media, and other mainstream communication methods. This feature assists in providing consistent and uninterrupted interactions. Complete customer history is accessible to agents, which also results in quicker resolutions.

5. Compliance and Security Stay in Check

Everyone is aware that telecom businesses deal with enormous amounts of sensitive information. Further, many regulations such as GDPR and CCPA require stringent data protection practices. An insecure telecom CRM software protects customer information. Definitely, this maintains regulatory compliance and trust.

Key Roles of a Telecom CRM Solution

A telecom CRM system does more than just keep records; it boosts customer interactions and makes operations run smoother. By bringing these jobs together, telecom companies cut out waste and make customers happier.

The main jobs of the best telecom CRM solutions include:

Customer Data Management: It keeps customer profiles up to date in real time.

Billing and Payments: It makes invoicing automatic, keeps an eye on payments, and stops billing mistakes.

Service Request Handling: It takes care of customer complaints, service upgrades, and tech problems.

Omnichannel Communication: It makes sure talks go across phone, email, chat, and social media.

Analytics and Reporting: It gives fact-based insights to make sales, support, and marketing better.

How New CRM Software Causes a Revolution in Telecom Operations

Modern AI-packed telecom CRM software of a 5G enabled digital BSS stack does more than just handle customer information and data. It combines new tech to change how things work. Here's what it does:

1. Complete Customer Profiles

A telecom CRM platform puts billing records, service requests, and customer talks on one screen. Staff can see all customer info right away, which means quicker and more personal service.

2. Instant Data Insights

Smart telecom CRM systems look at how customers act, what they use, and service trends. This helps companies guess what people need and fix problems before they happen.

3. Automatic Workflows

Automation cuts down on manual work in areas like billing and support ticket management. This lowers mistakes and speeds up response times.

4. Communication Across All Channels

Customers want smooth interactions on various platforms. A modern telecom CRM keeps things consistent whether it's phone calls, emails, chat, or social media.

5. Customer Support Powered by AI

Chatbots and digital assistants handle simple questions freeing up human agents to tackle complex problems. AI-based insights help tailor interactions and boost customer happiness.

6. Access Through the Cloud

Cloud integration makes things more secure, accessible, and easy to scale. Telecom teams can get customer data from anywhere ensuring they work well and keep data safe.

7. Marketing Campaigns Tailored to Each Customer

By grouping customers based on how they use services and what they like, telecom companies can create promotions just for them. This gets more people involved and brings in more money.

AI and Machine Learning in Telecom CRM

AI is changing telecom CRM software to make customer management smarter. Machine learning looks at past interactions to guess future needs, answer questions, and suggest solutions.

For instance, AI-based predictive maintenance helps telecom companies spot possible network problems before they happen. Chatbots answer common questions right away, which means fewer calls to the call center and shorter waiting times. These improvements let telecom businesses do better without needing more staff.

How to Make Telecom Customer Support Better with CRM

A good telecom CRM system helps customer support teams do their jobs well and give better service. Here's how:

Ticket System That Works Together: Keeps track of problems and puts them in order to fix them faster.

Automatic Messages: Lets customers know about service status and what's new.

Places Where Customers Can Help Themselves: Cuts down on support work by letting customers fix common problems on their own.

Chatbots That Use AI: Gives quick help for questions people ask a lot.

Adding in What Customers Say: Gathers ideas to make service better and deal with worries before they become big issues.

With the right CRM, telecom companies can change how they give support, which leads to keeping more customers and having a better name for their brand.

Return on Investment for Next-Generation Telecom CRM Software in the Telecom Sector

Putting money into top-notch telecom CRM solutions has an influence on revenue and operational efficiency. Companies see returns in:

Reduced Operating Expenses: Automation cuts down on administrative work, lowering costs.

Boosted Revenue: Tailored marketing and better service result in more sales.

Better Customer Loyalty: Quick support and active engagement keep customers happy.

Growth Based on Facts: Up-to-the-minute analysis helps telecom firms fine-tune pricing, promotions, and service quality.

A well-connected telecom CRM program isn't just a tool; it's a long-term bet on making more money.

Future Trends in Telecom CRM

As technology evolves, telecom CRM solutions continue to advance. Expect these trends to shape the industry:

AI-Powered Personalization: CRM systems will refine engagement strategies using AI-driven insights.

Blockchain for Security: Decentralized ledgers will enhance data protection and fraud prevention.

5G and IoT Integration: CRM platforms will leverage real-time IoT data to improve services.

Predictive Analytics: Companies will rely more on forecasting tools to anticipate customer needs.

Cloud-Based Solutions: More telecom providers will adopt cloud CRM for scalability and flexibility.

Businesses that embrace these advancements will maintain a competitive edge.

Concluding Notes

Robust telecom CRM software is no longer optional, it’s the key to growth. From improving customer retention and streamlining operations to increasing revenue, the benefits are undeniable. The right telecom CRM solution helps businesses deliver better service, reduce costs, and stay ahead in a rapidly evolving industry. 6D Technologies offers the best telecom CRM solutions, which is available as one of the most important modules in Canvas, a digital BSS solution. The solution not only uses an advanced range of features to empower telcos, but it also provides powerful AI features that automate several jobs. To learn more about one of the top telecom CRM platforms in the industry, please visit  https://www.6dtechnologies.com/digital-bss/customer-relationship-management/

[newtras]

Musk's star to start via Airtel

Telco Giant Airtel Tuesday announced Tuesday that China's first internal Internet market in India to launch Starx to start the first fastest internet employees in India. Important thing is the agreement Not A tortoise program. Services will receive the rules from entering space and will be available. Press release (PDF). This notice is important that it has been a service for a service as a…

[satrthere]

Musk's star to start via Airtel

Telco Giant Airtel Tuesday announced Tuesday that China's first internal Internet market in India to launch Starx to start the first fastest internet employees in India. Important thing is the agreement Not A tortoise program. Services will receive the rules from entering space and will be available. Press release (PDF). This notice is important that it has been a service for a service as a…

[isfeed]

Japanese telco giant NTT Com says hackers accessed details of almost 18,000 organizations

Unidentified hackers breached NTT Com’s network to steal personal information of employees at thousands of corporate customers © 2024 TechCrunch. All rights reserved. For personal use only. Source: TechCrunch Japanese telco giant NTT Com says hackers accessed details of almost 18,000 organizations

[leanstooneside]

Axe handle elbow drop

- ANI FAILURE

- SYSTEM

- PURPOSES

- CHICAGO

- REPORTS

- PROPERTY RIGHTS

- CABALS

- CIU'S

- ADDRESS

- WINDOWS

- ANYTHING

- TRACKS

- HAVE TROUBLE

- SOFTWARE

- TANDEM

- PROCEEDINGS OF THE NEIDORF

- MMOC CIRCUITS

- EXISTING

- UNITS OF TELCO BUREAUCRACY

- PIZZAGOBBLING

- E911 SYSTEM OF BELLSOUTH

- HOME OF ERIK BLOODAXE

- COMPANY'S TEXT

- APPRAISAL TEAM

- WHEN THE HOST COMPUTER

- PSAP CIRCUITS

- BLAKE

- DOLLAR

- BLAME

- MR. MEGAHEE'S LETTER

- ET SEQ

- FORMAL DIFFICULTIES

- MR. MEGAHEE

- INTERFACES

- DISTANCE INFORMATION. SOME OF KYRIE'S CLIENTS

- FAGIN. THACKERAY

- QUALITY SERVICE

- BOCS

- TRIUMPH

- MMOCS/CCNC

- POTENTIAL

- HACKER. NAGLE

- COMMUNITIES

- NODE LOCATION

- VENDOR

- SOUTHERN BELL DATA NETWORK

- VENDOR PSAP EQUIPMENT

- E911 DOCUMENT LINEBYLINE

- DOWNWARD

- MONTH

- MMOC

- PERCENT MAINTENANCE

- ADMINISTERS

- COPY OF PHRACK

- SERVICE COMMITMENTS

- COMPANY EMPLOYEE

- CANADA

- CALLERS

- STATUS OF REPORTED TROUBLES

- PSAPS

- CIRCUIT

- CHARTS

- WEEK

- COOK'S

- MANEUVER

- SUBCOMMITTEE OF THE E911 IMPLEMENTATION TEAM

- ENGLISH

- CONTRACT

- SPYHOLES

- VT220 COMPUTER

- SOUTHERN BELL REGION OF THE UNITED STATES

- SSIM/I&M

- GUTSHOT

- ACCORDANCE

- PSAP

[ericvanderburg]

U.S. agency cautions employees to limit phone use due to Salt Typhoon hack of telco providers

http://i.securitythinkingcap.com/TG5rnb

[verofax]

Rocket-fuelled results: Verofax is scaling up

Verofax is a traceability specialist for consumer packaged goods (CPG) brands. By creating a digital passport for each item in an inventory, and situating all of those passports within a digital twin, the startup makes inventories interactive and entirely traceable – driving highly accurate brand metrics and operational excellence.

Verofax won the Artificial Intelligence award in the Rocket Fuel Competition at LEAP 2023. So we asked Co-Founder and CEO Wassim Merheby how pitching at LEAP has accelerated the company’s progress.

Could you share the story of how and why you started Verofax?

“Verofax was developed from our personal pain. My co-founder and I had been working for 20 years as sales and marketing executives in global firms. However, it was always a challenge to have our brands engage with direct-to-consumer marketing, and use data to optimise product availability.

“So in 2019, we joined efforts to create a solution for giving every item a digital passport to address inventory and marketing challenges. We started Verofax in 2019 and we launched the Track and Trace service with augmented reality and computer vision in 2021.

“After launch, we quickly scored several pilots with leading consumer brands and Fortune 100 companies, and achieved $500K+ revenue within six months from brands and ecommerce clients. Then In 2022, all clients validated the solution benefits to their business and decided to adopt our solution – leading to over $1M revenue in 2022, and our solution powering the marketing campaigns for leading brands at FIFA World Cup 2023.”

Why did you decide to enter the Rocket Fuel competition?

“As part of our scale up roadmap, we had in mind to cater to the largest regional market (Saudi Arabia) and relocate our regional HQ to Riyadh by 2024. So we participated in LEAP back in 2022, to scout the market for opportunities and validate Saudi opportunities on the tech innovation front.

“We were amazed to see that LEAP is ear-marked to become the largest tech gathering globally, and the quality of networking opportunities surpassed all our expectations. That led us to participate in 2023, to start our relocation plan to KSA, and prospect clients and partnerships based on our market-fit validation with brands sponsoring the FIFA 2022 World Cup.”

How did you feel when you won the Artificial Intelligence award?

“It is an overwhelming feeling of gratification and validation to have our technology recognised among so many great startups that are equally promising. The win has cemented our belief that Saudi is the key GCC market that recognises and supports startups in more ways than any other country. The award was mostly distributed as a bonus for the 35 team members who worked very hard to make our startup a winner – and they were all thrilled from this validation.”

Since LEAP 2023, how has being a competition winner helped you achieve your goals?

“Since LEAP, we’ve received $1.5M in investments, and billed about $1M revenue.”

“LEAP has helped us finalise a vendor relationship with STC and other telcos who have offered to bundle our solutions and offer to the Saudi enterprise customers they service. It has also helped us get scouted by MCIT for their cohort 3 of Tech Champions, and introduced us to the Ministry of Tourism to align on a potential pilot in Saudi. It has helped many Saudi clients trust our technology – and we are currently finalising several engagements with leading Saudi enterprises.”

And what are the next steps for your startup?

“We’ve just completed registering Verofax in Saudi, and we’re currently recruiting five employees for our regional HQ in Riyadh, three of whom will be Saudi. We are readying for the pilot and prospecting over 20 clients in KSA with potential revenue of over $3M.

“We have several investors carrying out due diligence after expressing interest in Verofax as an investment opportunity – we expect to close our funding round by July 2023. We are preparing for STC channel team training to ramp up the bundled service sales across Saudi.”

What would you say to a startup that was considering entering the Rocket Fuel competition in 2024 (or just attending LEAP!)?

“If you are still considering, you will be late – and you’ll miss out on opportunities that are only available this decade in Saudi Arabia. Riyadh is the place to be and LEAP is the tech event that you cannot afford to miss out on.”

Blog source: https://verofax.com/news/rocket-fuelled-results-verofax-is-scaling-up

[townpostin]

Tata Motors Celebrates Independence Day with Flag Hoisting at Jamshedpur Plant

Tata Motors holds main Independence Day ceremony in Jamshedpur, with Plant Head Ravindra Kulkarni leading the celebrations. Tata Motors celebrated Independence Day at its Jamshedpur plant, with a grand ceremony featuring a flag hoisting and cultural performances. JAMSHEDPUR – Tata Motors organized the main Independence Day ceremony at the Suman Mulgaonkar Stadium in Telco, Jamshedpur, where the…

[mostlysignssomeportents]

This day in history

#15yrsago How Britain’s Pirate Finder General is trying to save the Analog Economy at the Digital Economy’s expense https://www.theguardian.com/technology/2009/nov/26/digital-economy-file-sharing-mandelson

#15yrago Musician’s open letter, sung to Peter Mandelson, Britain’s Pirate-Finder General https://www.youtube.com/watch?v=6_P4lJD_OPI

#15yrsago Scientist explains why climate scientists talk trash https://rifters.com/crawl/?p=886

#10yrsago The clown-prince of DHS checkpoint refusal videos https://www.youtube.com/user/ttoutpost/featured

#10yrsago Song for Shaker: free the last UK Gitmo prisoner! https://standwithshakeraamer.tumblr.com

#10yrsago Vodafone made millions helping GCHQ spy on the world https://arstechnica.com/tech-policy/2014/11/new-snowden-docs-gchqs-ties-to-telco-gave-spies-global-surveillance-reach/

#10yrsago Uberdystopian: the surge-priced nightmare future https://www.vice.com/en/article/one-day-i-will-die-on-mars/

#10yrsago Essential reading: the irreconcilable tension between cybersecurity and national security https://opencanada.org/the-cyber-security-syndrome/

#10yrsago Strong Female Protagonist Book One https://memex.craphound.com/2014/11/26/strong-female-protagonist-book-one/

#5yrsago Four union organizers fired from Google https://arstechnica.com/tech-policy/2019/11/firing-of-four-google-employees-is-retaliatory-activists-say/

#5yrsago 1941 film shows striking animators brandishing a working guillotine at the Disney studio gates https://web.archive.org/web/20191126175152/https://paleofuture.gizmodo.com/that-time-animators-brought-a-guillotine-to-the-disney-1839802702

#5yrsago Christian TV pastor Rick Wiles: Impeachment is a “Jew coup” https://web.archive.org/web/20191127005302/https://www.patheos.com/blogs/progressivesecularhumanist/2019/11/christian-tv-host-warns-followers-trump-impeachment-is-jew-coup/

#5yrsago In defamation case, Elon Musk will testify that “pedo guy” is a common South African phrase and not an accusation of pedophilia https://www.vice.com/en/article/the-california-dmv-is-making-dollar50m-a-year-selling-drivers-personal-information/

#5yrsago Across America, DMVs make millions selling your license data to private eyes — and randos https://www.vice.com/en/article/the-california-dmv-is-making-dollar50m-a-year-selling-drivers-personal-information/

#5yrsago Bloomberg’s $34m presidential campaign ad-buy is 1.1% of the taxes Bernie, Warren and Steyer want him to pay https://newrepublic.com/article/155844/michael-bloomberg-big-hedge-wealth-tax-2020

#5yrsago How to argue with your racist Facebook uncle this Thanksgiving https://action.dccc.org/pdf/knowyourstuffing-2019_print.pdf

#5yrsago Podcast: The Engagement-Maximization Presidency https://ia803104.us.archive.org/30/items/Cory_Doctorow_Podcast_316/Cory_Doctorow_Podcast_316_-_The_Engagement-Maximization_Presidency.mp3

[julykings-blog]

Hi guys have a nice day today, well it's been really quite long since I created a blog, this time I'm going to explain what happened to my life in 2024,

While I was at my mom's house I tried to apply for multiple jobs and companies, Of all the companies I applied for fortunately I got hired at BPO company for Telco or Telecommunications, it's a minimum compensation and benefits but at least instead of just waiting at home and just reading book and watching movies, I accepted the job offer.

So far at training everything is quite simple and good, everything was going according to plan, expectation and my plan, I got at least the number 2 spot as best sales employee of my team, not bad for a beginner in this account though I had previous experience,

But lately when I get endorsed in the production floor everything is out of my hand

I felt that my new team really doesn't like me,

They never approached me even though I tried to get along but even though they tried to be friendly toward me it still shows the un authentic approach and feeling of unwelcome,

I tried to ignore it since I know that it is not easy for me to get along with since I'm an introvert person, but at least I tried, specially my team leader I tried to give her a present at least she will become lenient and just to avoid the inconvenience or aloof between us.

After a month of calling I felt that it's really hard to approach her, she didn't even initiate to help though she knows that I'm a newbie on the account she didn't even try to ask if where or what process I'm having difficulty,

When I tried to ask for assistance, I was always pleased with her just to help me, she's always not available and just found out she was in another station and just did some gossip,

The other day, she told me that they forgot to punch my log in which results in an insufficient salary, though I never react but that is painful since training I always get inadequate salary which is really different from what I signed for,

I'm really eager to get the incentives, I never late in my entire days in this company nor did absences and I almost meet all the metrics but unfortunately, I missed most of the sales opportunities due to system issues and equipment issues like malfunctioning keyboard, mouse, monitor and system issues, this might be a constant despite switching stations, especially the lack of help of my team leader.

I compared my last Team Leader where he will do everything to help you, he will initiate to help you, he will not stop until everything is resolved, you can feel his sincerity though I know that not all the Leader was like him, but at least now appreciate that kind of help,

And the day comes that we only have 1 day remaining to get the incentives, I was able to meet all the required metrics, then suddenly there's another system issue, I approach my team leader to help me out but no help on that day she prioritize her tenured agent, and I'm really having a hard time on that day especially on how to operate the tools, equipments, no help at all, no support at all, I'm really piss off but I don't want to show it, I keep myself relax and avoid myself to get out of control and I really tried my very best to get everything under control not until the next day.

It has been 3 days since this happened I wanted to report this Team Leader to the Manager, then suddenly I'm really getting annoyed by my team mates, they didn't even respect their co-worker who's taking calls they like shouting, screaming and even gossip behind my back, and the very person annoyed me when my colleague occupied my desk and laid on his foot with his dirty shoes and that's almost everyday, I really tried my best to keep calm but day by day, this frustration really triggered me.

On the other day I went to the office upon logging in on my station, again all of the tools weren't working again including the equipment, and again I saw my colleague laid his foot with his dirty shoes on my desk or chair again this time I lost my control, I shouted very loudly and said unnecessary bad words, without my conscious I throw everything that I see including keyboard, mouse, and headset and shouted very loudly, with my satisfaction to release my anger, I keep throwing the chair and kicked my colleague who is sleeping inside the office the one who laid on his foot on my chair with his dusty shoes.

Upon releasing all my frustrations, I suddenly I realized the mistakes I have made. I plead with my team leader to exit and file a leave since I am not in a good mood,

I sincerely say sorry to all the people that got affected by my behavior and left and never came back.

Now I lost my job, and ended up jobless again.

While I'm at my dorm I just remembeyr the verses that I read in the bible:

Proverbs 29:11 A stupid person gives vent to all his feelings, But the wise one calmly keeps them in check.

Proverbs 14:29 The one who is slow to anger has great discernment, But the impatient one displays his foolishness.

Though I already read these verses, however when you're in that situation it's really hard to control your emotions until you burst them out then you realize all you have done was all wrong.

#frustration

#lostcontrol

#jobless

#outofcontrol

#bibleverse

[hasufin]

PTO

My first "real" job, out of college, was with a major telco. It's been kind of interesting because it was just before the dotcom crash and it was very reflective of the business environment of the 90s: I worked in an office building, dressed in "business casual", and basically lived the life of "Office Space".

Now, one thing I recall is, we had two forms of paid time off: sick days and annual leave. The former was explicitly for being sick. If you were off more than I think two days you needed a doctor's note, but you could take it whenever. Annual leave was for personal use and you could take it for any reason you wanted, but it needed to be approved well in advance.

Since then, various employers have gone to looser models. The general tendency has been to just give each employee a certain amount of paid time off which we can use for whatever, be it going on a trip, being sick, or just taking a mental health day. This is advantageous inasmuch as no one feels the need to lie and claim to be sick so they can catch a baseball game or whatever (there's an American stereotype about this), but on the rather significant minus it means that being ill directly eats at your vacation time.

Over the last several years my company has introduced additional forms of paid time off. We get to take a day off for our birthday, we get a single floating holiday we can use per year, we get a number of set holidays, we can take a certain amount of time off to do volunteer work, and there is an annual shutdown which comes out of our paid time off.

As of yesterday, we have a new policy that we get ten sick days per year, which unlike PTO do not roll over if we don't use them (this has been a big problem for my company since Covid: people were holding on to PTO in case we got sick, but also generally getting sick less and also simply not using as much vacation. This is Bad for company financials).

I project within about ten years they'll go back to the model where we just get separate annual leave and PTO.

[telco-ict-group]

Phone Power: Maximizing with Effective Phone Systems for Office

Telco ICT Group is good at setting up phone systems for office. They make sure the phones work well for all kinds of businesses. They're experts at making sure the phones fit with how your business already works, making things run smoother and faster. They use the latest technology to make sure your phones are reliable, can grow with your business, and are super easy to use.

Having good communication is super important for businesses to do well. When people can talk easily, it helps everyone work together better and get things done faster. Good phone systems help teams work together, make things easier, and help businesses stay ahead of the competition.

By investing in quality business telephony solutions, companies can enhance their internal operations, maintain customer satisfaction, and stay ahead in the market.

Telco ICT Group's Phone Systems for Office Guide: Simplified Steps for Success

Here's a simple plan for understanding office phone methods with Telco ICT Group:

Figuring Out What You Need:

Look at what you already have for phones.

Think about what you need for your business.

Get phone stuff that fits your business goals.

Learning About Phone Features:

See what cool things phones can do, like forwarding calls or leaving messages.

Learn about fancy features that can help your business, like linking phones to your computer.

Understand the difference between regular and internet-based phone systems.

Getting Phones Set Up:

Pick the right phones and get them installed.

Connect them to your other computer stuff.

Teach your team how to use them.

Keeping Everything Running Smoothly:

Have a plan for fixing things if they go wrong.

Make sure your phones work well all the time.

Think about getting better phones if your business grows.

Keeping Things Safe:

Keep your phones safe from hackers and bad guys.

Follow rules about keeping people's information private.

Make sure your calls and messages are secure.

Office Phone Systems Simplified 

Office phone designs are like the nerve center of communication in a workplace. They let employees make calls, receive messages, and stay connected with clients and colleagues. 

There are a few main types:

Traditional Landline: These are like your old-school phone systems, connected through telephone lines provided by a local or national phone company.

VoIP (Voice over Internet Protocol): VoIP systems transmit calls over the Internet instead of using traditional phone lines. This can be more cost-effective and offer additional features like video conferencing and voicemail to email.

Virtual Phone Systems: These are cloud-based systems that don't require physical phone lines. They're flexible and scalable, making them great for businesses with remote workers or multiple locations.

Importance of Choosing the Right System

Picking the right  phone systems for office is crucial for a few reasons:

Efficiency: The right system streamlines communication, making it easier for employees to connect and collaborate.

Cost-Effectiveness: Choosing a system that fits your needs can save money in the long run. For example, VoIP often has lower call costs compared to traditional landlines.

Scalability: As your business grows, your phone system needs to grow with it. Choosing a scalable system ensures you can easily add more lines or features as needed.

Features: Different systems offer different features, from basic call forwarding to advanced analytics. Picking the right features can boost productivity and customer service.

Telco ICT Group's Approach 

Telco ICT Group specializes in optimizing business office communication. They likely take a tailored approach, considering factors like

Business Needs Assessment: They'll assess your current communication setup and identify areas for improvement.

Custom Solutions: Based on your needs and budget, they'll recommend the best phone system for your business, whether it's a traditional landline setup, VoIP, or a virtual system.

Implementation and Support: Telco ICT Group will likely handle the setup and installation of your new system, ensuring a smooth transition. They may also offer ongoing support to troubleshoot any issues and keep your communication running smoothly.

Training and Education: They might provide training for your employees to ensure they can make the most of the new system's features and capabilities.

Our Services

We provide a range of products and services for business communications, including:

Telstra Business Partnership: We collaborate closely with Telstra to offer tailored communication solutions that meet the unique needs of businesses.

3CX Phone System: Our advanced phone system solution, powered by 3CX, enables efficient and reliable communication within your organization.

Business Phone Systems: We offer customizable business phone systems to enhance communication efficiency and productivity in your workplace.

Ericsson LG IPECS: Leveraging Ericsson LG's innovative technology, our IPECS solutions deliver high-performance communication capabilities for businesses of all sizes.

We are committed to providing reliable and scalable communication solutions to help businesses thrive in today's dynamic environment.

Key Features to Look For:

Call Management

Call Handling: Make sure the business phone system can send calls to the right people, forward them when needed, and handle voicemails well. These are important for keeping company communication smooth.

Telco ICT Group's Tools: Check what Telco ICT Group offers to help you manage calls better, such as automated systems and call tracking tools.

Integration and Compatibility

Work with Other Tools: See if the system can easily work with your business's other tools, like email or customer management software.

Mobile and Software Compatibility: Make sure the system works well with mobile phones and common software, so your team can use it easily on the devices they already have.

Scalability and Flexibility

Grow as You Grow: Choose a system that can grow with your business, adding more users and features as you need them.

Change it to Fit Your Needs: Look for options to customize the system to fit how your business works best so it's flexible enough to adapt to your needs.

Factors to Consider When Choosing: 

Business Size and Needs

Matching Solutions to Business Size: It's essential to choose a telecommunications system suitable for your business's size. Small businesses may need a simpler solution that focuses on basic communication needs. 

At the same time, larger enterprises might require more advanced features and scalability to handle a higher volume of calls and users. Medium-sized businesses fall somewhere in between and may benefit from a system that balances features and affordability.

Understanding Communication Needs: Before selecting a system, assessing your specific communication requirements is crucial. This involves considering factors such as the number of employees using the system, the frequency of internal and external communication, the need for advanced features like video conferencing or call analytics, and any unique needs or workflows within your organization.

Budget and Cost Analysis

Knowing Upfront and Ongoing Costs: When evaluating telecommunications systems, it's important to understand both the upfront costs of implementation and the ongoing expenses associated with maintenance, upgrades, and usage fees. This includes considering expenses such as hardware or software purchases, installation fees, subscription or licensing costs, and any additional charges for extra features or usage beyond the base package.

Looking at Telco ICT Group's Pricing: Telco ICT Group's transparent pricing and cost-saving strategies are significant considerations when choosing a provider. Transparent pricing means clear and upfront information about the costs associated with their services, helping businesses make informed decisions without hidden fees or surprises. Cost-saving strategies could include bundled service packages, discounts for long-term contracts, or scalable pricing models that allow businesses to pay only for the resources they use.

Support

Easy to Use: A telecommunications system's user experience can significantly impact productivity and satisfaction among employees. Look for a system with intuitive interfaces, easy-to-understand features, and seamless navigation to minimize the learning curve for users. A user-friendly system reduces the need for extensive training and support, allowing employees to focus on their tasks rather than struggling with technology.

Support from Telco ICT Group: Telco ICT Group's commitment to customer support and training is crucial for ensuring a smooth implementation process and ongoing assistance as needed. This includes responsive customer service channels, comprehensive training programs to onboard employees and administrators, and proactive assistance with troubleshooting technical issues or optimizing system performance. A reliable support system minimizes downtime and frustration, empowering businesses to maximize the value of their telecommunications investment.

Conclusion

In conclusion, mastering  phone systems for office with Telco ICT Group involves understanding your business's needs, learning about the available features, selecting the right system, and ensuring smooth operation and security. Telco ICT Group is great at setting up business phone solutions for businesses of all sizes. They use the latest technology to make communication more efficient and effective.

Good communication is very important for businesses to succeed. It helps with teamwork, productivity, and customer satisfaction. By using strong business phone solutions, companies can make their operations smoother, improve teamwork, and stay competitive in the market.

Telco ICT Group makes it easy to set up business phone solutions. They start by understanding what a business needs, teach users about the features, set up and integrate the systems smoothly, provide ongoing support, and focus on security. They specialize in creating solutions that match each business's unique needs, ensuring the systems are scalable, flexible, and cost-effective.

Picking the right business phone solution is key to improving communication at work. Telco ICT Group is a trusted partner in this process, offering complete solutions and support to help businesses succeed in today's competitive world.

[myithub]

3CX is the developer of an open standards communications solution which innovates business connectivity and collaboration, replacing proprietary PBXs. The award-winning software enables companies of all sizes to cut telco costs, boost employee productivity, and enhance the customer experience. Power your small business with a 3CX PBX Business Phone System and take advantage of the latest in integrated business communications and customer engagement technology.

With integrated video conferencing, apps for Android and iOS, website live chat, SMS, Facebook and WhatsApp messaging integration, 3CX offers companies a complete communications package out of the box.

3CX Phone System Pro, which is designed to boost businesses customer service and staff productivity via innovative and unique features including advanced call center features, Microsoft Exchange integration, cross-office presence and superior call reporting.

Category: https://www.myithub.com.au/brand/3cx/