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8 winning qualities of a Quality Assurance Lead | Become a QA expert

Quality assurance and software testing has become important more than ever.

In the fast paced environment of today’s software development industry, the high speed delivery of any software requires a roundly efficient and effective quality assurance workflow. Thus the role of a QA engineer has now evolved to some thing that works hand-in-hand with all stakeholders and develops new processes that support quality testing, in parallel to software development.

Maintaining such a graceful process is a challenge. A QA lead is that remarkable personality who uses a set of core skills to make it possible.

These skills are presented as 8 qualities of great QA leads which makes them create a reliable quality assurance mechanism in today’s agile development environment.

Table of contents

QA Engineer vs. Software Tester

QA engineer roles and responsibilities

8 Qualities of great QA lead

How to become a QA engineer?

Career paths for QA engineer

Career transition to quality assurance

Who is a QA Engineer? And how do they differ from a Software Tester?

A QA engineer is a vibrant personality in the quality management department who plays an active role across the whole testing life cycle– from requirement analysis to forming testing strategies and managing change. As a core requirement of this process, a QA specialist is responsible for improving a company’s current testing life cycle through new process establishment, and evaluation.

Software testers, on the other hand, play just part of the whole quality assurance role. These personalities mainly work at the end of the testing life cycle– perform test case execution and report findings, although not always necessary. What differentiates quality testers from QA engineers is that a quality tester implements a process while a QA specialist establishes and improves thereof.

Job Description of a QA Engineer

A software company requires QA engineers to establish and maintain a quality and reliable testing mechanism for its products/projects.

A QA engineer uses their skills to enable a cost friendly quality control mechanism for a company. These skills include sound knowledge and hands-on ability in the software testing life cycle– STLC, agile testing methodology, and project management.

Generally, a software company seeking an expert QA engineer envisions fulfillment of the following job responsibilities.

Gain first-hand knowledge via meetings with all business and nonbusiness teams starting at the earliest stage of the SDLC.

Evaluate existing processes and establish agile testing practices to improve test productivity.

Set quality standards and metrics that reflect the company’s values and fulfill client’s requirements.

Inform and inspire the development team to fulfill the minimum quality standards during software development.

Cover an extra mile by collaborating with clients and ask for critical details on user and software requirements.

Manage and take on change requests at any stage during the software development.

Evaluate the bug severity and urgency and create simplicity in communication to the development team.

Involve and encourage all QA engineers and software testers in quality assurance workflows through distribution of work based on talent.

8 Qualities of a Great QA Lead

A great QA lead has a set of core skills that help them establish an adaptive quality assurance mechanism that guarantees cost and time saving for the company.

Following are 8 winning qualities of a great QA lead:

1. To them, Quality Assurance is nothing without 3 things

SDLC & STLC

Testing Methodology

Project Management Phases

To briefly state the above, a QA lead applies knowledge from these three core areas to manage the software testing life cycle. Here’s how it helps them:

STLC + Project Management: To enable a reliable testing life cycle, a QA lead builds an STLC workflow based on project management principles. This is achieved using the 5 commonly known project management phases:

Understanding: A QA lead interacts with the teams dedicated at every phase of the development cycle (SDLC) to truly understand business requirements

Planning: A quality assurance plan is developed as per business requirements.

Execution: The QA plan is executed at this stage.

Feedback: Feedback from client is collected and incorporated in another round of testing.

Windup: The QA efforts are considered done after the delivery of quality assured software to the client.

However, to comply with the fast paced development environment we have these days, project management driven STLC is still not enough.

… + Testing Methodology: Testing methodologies guide a QA lead to adopt an adaptive project management approach (one that welcomes changes to effectively meet the requirements of the business stakeholders). For clarity, an example of this could be a QA lead regularly reflecting on the current practices to identify improvement needs.

About Testing Methodology: A testing methodology refers to either the waterfall or agile (also termed as scrum) method of software development. At its core, it defines a set of behaviors for SDLC teams to effectively meet development goals. For this, the testing methodology reflects if the phases in a software development life cycle run in series or in parallel.

In the waterfall model, for example, a phase once completed is bound for no revisits. This is just like the manner of how water falls in a spring. But, as customer requirements started to change frequently in the 1990s, developers found the waterfall approach ineffective in managing change. Thus, as a result of combined efforts from developers, the Agile concept was established.

Briefly stating, the Agile concept focuses on customer and cross-team collaboration on a daily basis. Alongside, it establishes a mechanism to adjust the resulting feedback by breaking big tasks into smaller ones and enabling continuous delivery of changes in the software.

2. Prioritizes bugs on severity

A great QA lead evaluates and prioritizes bugs on the basis of severity with the aim of taking the development and testing to an ultimate level of productivity.

The QA lead uses a system called a bug triage to identify and evaluate bugs. A bug triage takes a proactive approach and considers shortlisting bugs based on severity. At its minimum, a bug triage takes three subsequent stages. It starts with identifying how problematic the bugs are. Each bug is then prioritized for fixing along with finding the processes that fix them.

The frequency of bug occurrence is also taken into account so that the team knows how the discovered processes should be used to avoid recurrence of bugs.

3. Won’t skip Unit & Integration testing before System testing

Ideally, any software testing starts with the smallest feature or a ‘unit’ and gradually moves to the system level features. Finding and fixing bugs at the micro level of a software eases the testing pressure on QA team at the later stages.

A great QA lead thus prioritizes unit and integration testing before jumping to the system level testing. They also understand the impact of unit features on customer experience and dedicate resources for unit and integration testing.

A wrong approach for QA teams is to jump straight to the system testing and taking on the pressure of untouched features at the unit and integration levels.

4. Places collaboration at the heart of QA

A great QA lead autonomously gets involved with all stakeholders (including business teams and customers).

As per the Agile testing philosophy, the QA specialists are to engage with business and development teams starting right at the beginning of the software development life cycle.

The QA lead thus builds an autonomous team, one that independently collaborates with all other teams and takes a first hand knowledge of the quality requirements. The QA specialist knows the fruits which are brought as a result of software testers being aware not only of the client and business expectations but also the thought process of the intended users.

In other words, It’s only through an extensive collaboration that a QA lead becomes able to deliver remarkable quality standards as perceived by the business, the client and the users.

With the idea of autonomous quality assurance teams, the QA lead is also encouraged to independently divide work among resources and plan and estimate time for the test life cycle.

5. Distributes work based on talent

A great QA lead understands every QA resource has to play a pivotal role across the whole testing lifecycle. They have the eye that sees what each member is best capable of and divide responsibilities accordingly.

For example, a testing engineer well-versed in written communication could be assigned the documentation work. Another member who’s excellent in strategy formation might be assigned with formulating the test cases. Similarly, a testing engineer with strong analytical ability might be dedicated to perform user requirement analysis.

6. Understands that Testing is not a phase (Agile testing principles)

Software testing has become an integral part of the complete software development process instead of being an isolated phase. This new paradigm of quality assurance is called agile testing and is part of the agile development methodology.

So, working as part of the agile testing environment a QA lead changes conventional testing principles to adopt the following agile principles:

Testing is not just for designated testers: A QA lead understands that testing is no more confined to software testers only. They involve all teams across the development lifecycle to adhere to the minimum quality standards.

Test driven development: Testing runs in parallel with each development sprint instead of in the last.

Test early: The QA lead establishes efficient testing processes that ensure bug detection and resolution before the sprint is completed.

Further, a QA lead nourishes the testing environment with automation testing; an agile practice. They utilize the capability of automation to shorten a sprint period and accomplish maximum testing within that sprint. At the minimum, a QA lead automates unit and integration tests.

7. Knows the art of Change Management

A great QA lead knows the art of effective change management and successfully adapts their testing strategy to adjust for new software changes.

While working in an agile environment, there’s always the possibility of change requests even at a later stage in development. The sources of change could include for example, detected bugs and errors, changes in market dynamics or customer interests, or business reorganization.

As change requests occur, the QA lead gears-up the testing team and uses change management principles to establish processes that perform testing under time and cost constraints. Once the new changes have been tested, the QA lead communicates these changes to developers and the cycle continues.

8. Avoids failure cost of Quality

A great QA uses effective test planning and execution to avoid the failure cost of quality. They save the company’s spending on expensive quality assurance that might occur after the production stage.

To minimize failure cost of quality, the QA lead ensures adequate spend before arrival of the production stage and believes to bring greater good to the company

First cost which the QA lead puts focus on is the prevention cost. It’s the cost that is incurred during the planning stage of the software testing life cycle. The amount is spent on establishing quality assurance processes such as user and software requirement analysis, prioritizing bug fixes, and developing testing processes. This can also include hiring of specialists and team upskilling.

Second is the appraisal cost that is incurred on the software before it is shipped to the customer. It’s the amount a company spends to ensure an effective test execution and reporting.

Setting a quality testing cycle like such, the QA lead is able to save the company from failure costs and the reputational damages that it brings with it.

Become an expert Quality Assurance lead: Online Course

Dicecamp brings a complete course on quality assurance and software testing led by a leading industry expert. Find more about the course.

Why take this course: Individuals can learn the ability to become a qualified Quality Assurance lead who confidently takes forward an organization’s quality assurance initiatives.

What will you learn: This course covers all the core theory, tools and techniques used in the area of software testing and quality assurance. You will learn: software testing techniques, software testing planning & strategies, software testing management, agile testing, and software testing automation.

View the detailed course outline.

What are possible Career Paths for a QA lead?

As a QA engineer you are open to more charming opportunities such as QA developer in test, QA in DevOps and DevOps engineer.

DevOps is the glorious role in current technology scape that offers handsome salary along with remarkable tributes. The demand for DevOps skills has severely increased worldwide with supply remaining at dire levels.

Taking this opportunity, a QA specialist can easily build on top of their quality assurance profile and learn DevOps skills.

Here’s how to do this step by step.

Learn and practice automation testing: The first step for you is to learn and practice automation testing. You would need following skills:

Knowledge of Python or Javascript for writing automation tests.

API automation testing

SQL query writing and Shell Scripting

CI/CD pipeline testing/Integration testing using Jenkins and/or Gitlab

Development (Fix a group of bugs): Companies leverage the proximity between software testing and development by offering the job role of a ‘QA Software Developer in Test’. Testers at this job role manage testing and development in consecutive phases. You would need following skills:

Programming knowledge and hands-on skills on high level languages.

By this stage, an individual has 3 core skills of a DevOps engineer: quality testing skills, automation testing hands-on and programming language proficiency.

With little more effort, a software quality testing specialist can adopt a full DevOps engineer role.

Learn configuration management:

CLI of Unix/Linux or Windows OS.

Configuration automation tools (Puppet, Chef, Ansible)

Container run time (Docker, rkt, cri-o)

Container orchestration tools (Kubernetics)

Knowledge of any one cloud platform: AWS, Azure etc

Start your QA journey today! Watch the webinar.

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