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quantumitinnovation · 5 days ago

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AI Chatbot Development in USA: Transforming Customer Engagement with Generative AI Integration Services

In today’s fast-paced digital landscape, businesses in the USA are increasingly turning to AI-driven chatbots to elevate customer engagement, streamline operations, and personalize interactions. The emergence of sophisticated technologies like generative AI has further expanded the capabilities of chatbots, allowing them to provide highly customized and responsive solutions to users. In this blog, we explore the essentials of AI chatbot development in the USA and how generative AI integration services are driving advancements in the field.

Why AI Chatbot Development in USA is Thriving

The United States has emerged as a global hub for AI innovation, with top tech companies, startups, and research institutions focusing on AI and machine learning technologies. Businesses across various sectors—ranging from e-commerce and healthcare to finance and education—are recognizing the value that AI chatbots bring to customer service and engagement.

Key factors driving AI chatbot adoption in the USA include:

Enhanced Customer Experience: AI chatbots provide 24/7 support, offering prompt responses and resolutions to customer inquiries, enhancing satisfaction and loyalty.

Operational Efficiency: Chatbots automate routine queries, freeing up human agents to focus on complex tasks and reducing overall response times.

Data-Driven Personalization: Through machine learning and natural language processing (NLP), AI chatbots analyze customer behavior to deliver more personalized experiences.

How Generative AI Integration Services are Revolutionizing Chatbots

Generative AI is transforming the landscape of chatbot development. By integrating generative AI models, such as those built on GPT or similar architectures, businesses can unlock new levels of conversational fluency and adaptability. Generative AI integration services enable chatbots to engage users in natural, open-ended conversations, providing more relevant and accurate responses.

Benefits of Generative AI in Chatbot Development:

Advanced Language Understanding: Generative AI enables chatbots to better interpret user intent and context, allowing for dynamic conversations that feel human-like.

Personalized Responses: Chatbots with generative AI can tailor their responses based on individual customer preferences, creating a more engaging experience.

Rapid Issue Resolution: With a deeper understanding of user queries, generative AI-powered chatbots can deliver faster, more effective solutions.

Key Applications of AI Chatbots with Generative AI Integration Services

AI chatbots are being deployed in a wide array of industries, thanks to generative AI integration services that enable them to address complex use cases. Some applications include:

Healthcare: AI chatbots assist patients by answering health-related questions, scheduling appointments, and offering virtual consultation options.

Retail: Chatbots can guide customers through product selection, offer personalized recommendations, and provide real-time order updates.

Finance: In the financial sector, chatbots handle routine banking inquiries, help with financial planning, and ensure secure transactions.

Choosing the Right AI Chatbot Development Partner in the USA

For businesses looking to leverage the full potential of AI chatbots, it’s essential to partner with an experienced AI development firm that understands generative AI integration. When selecting a chatbot development company in the USA, consider their expertise in:

AI and NLP Technology: Look for a team with a proven track record in deploying NLP and generative AI models effectively.

Industry-Specific Solutions: Choose a company that tailors its solutions to fit your industry’s unique requirements, ensuring that your chatbot aligns with customer expectations.

Scalability and Support: A reputable provider will offer scalable solutions with ongoing support, allowing you to enhance your chatbot as your business grows.

Future Trends in AI Chatbot Development

The rapid advancements in AI chatbot technology point towards a future where chatbots become even more intuitive and integrated into our daily lives. Key trends to watch for include:

Emotionally Intelligent Chatbots: As AI progresses, chatbots will become more adept at detecting and responding to emotional cues, allowing for more empathetic customer interactions.

Omnichannel Integration: Chatbots will become central to omnichannel strategies, providing seamless interactions across platforms like social media, websites, and mobile apps.

Improved Data Privacy: With growing concerns over data security, chatbot providers are focusing on creating AI systems that prioritize data privacy and comply with regulatory standards.

Conclusion

AI chatbot development in the USA is setting new benchmarks for customer engagement, and with generative AI integration services, these chatbots are more capable than ever before. By embracing AI-powered chatbots, businesses can offer exceptional, personalized experiences, streamline operations, and stay ahead in a competitive market.

Talk to our expert today to learn how AI chatbot development with generative AI integration services can transform your customer engagement strategy and take your business to new heights.

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photon-insights · 4 months ago

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Exploring AI Chatbots by Photon Insights

The AI chatbot has become the most essential tool in today’s customer service and business operation. Basically, these bots are virtual assistants that work with artificial intelligence and natural language processing to engage users and offer real-time assistance, improving overall customer experience.

Understanding AI Chatbots

AI chatbots are software applications designed to offer human-like conversation either through the use of text or voice interactions. They are complemented with machine learning algorithms that enable them to understand and respond to user queries more effectively. This technology has revolutionized customer service by offering immediate response, 24/7 operation, and handling tasks ranging from answering frequently asked questions to processing transactions.

Benefits of AI Chatbots

1. Customer service improvement: By giving quick responses and solutions to issues, artificial intelligence chatbots make customer interaction seamless, reducing wait time and improving satisfaction levels.

2. Scalability and Efficiency: AI chatbots are capable of holding several conversations simultaneously with absolutely no degradation in quality compared to human agents.

3. Cost Savings: AI chatbots can help incur intrinsically high cost savings by reducing the density of human agents required to answer routine inquiries and perform repetitive tasks.

4. Data Insights: AI-powered chatbots collect a lot of valuable data about customer preferences and behavior patterns, which a business can use in personalizing its marketing strategies and enhancing its products or services.

5. Integration Facilities: The integration of chatbots into previously existing systems and platforms is smooth and thus eases operational efficiency.

Use Cases of AI Chatbots

AI chatbots are applied in various industries, including:

E-commerce: Helping customers with purchase recommendations, tracking orders, and processing payments.

Healthcare: Patient support, appointment scheduling, and advice about medicine.

Finance: Banking inquiries, transaction alerts, and investment advice.

Travel: Bookings for travel, itinerary recommendations, and real-time flight status updates.

Future Trends in AI Chatbots

The future for AI chatbots looks even brighter with the following developments in the works:

Natural Language Understanding: Tightly coupling a chatbot to understand and reply to complex questions more precisely.

Emotional Intelligence: Infusing emotional intelligence into them to understand and respond to user emotions with empathy.

Voice Recognition: Equipping them with voice recognition capabilities to make interactions with chatbots more natural.

Predictive Analytics: AI is applied to predict customer needs and provide a proactive solution. Generally, AI chatbots are a potentially disruptive technology that can alter the face of customer service and operational efficiency for any industry. Through intelligent assistants, companies are better positioned to ensure customer satisfaction, ensure optimal allocation of resources, and remain competitive within a digital environment.

The Role of AI Chatbots in Shaping Future Customer Experiences

While customer satisfaction and operational efficiency are getting nearer to the top of businesses’ priority lists, AI chatbots have emerged as two vital tools in meeting the goals. These virtual intelligent assistants not only help smooth interaction with the customer but provide a channel for personalization and data-driven insights.

The Changing Concept of Customer Service through AI Chatbots

From early stages of scripted responses, now it has grown into sophisticated algorithms that understand natural language and context. This has been able to empower businesses for continuous support, management of huge volumes of inquiries, and quality of service consistency across channels.

Personalisation and Customer Engagement

AI chatbots can really leverage their ability to personalize customer interaction in the light of data. By reasoning and analyzing preferences, past interactions, and navigation behavior, chatbots are able to generate personalized recommendations and solutions that address individual requirements. This makes the customer feel good; their brand loyalty also increases.

Necessity of enhancement of operational efficiency

The routine activities in an organization are automated by means of AI chatbots, which process orders, fix appointments, and even answer frequently asked questions. This does not only reduce the occurrence of human error but also allows for a reduction in operational costs as human agents deal with complex issues that require empathy and strategic thinking.

Integration of omnichannel strategies

The importance of AI chatbots becomes very relevant in the present omnichannel environment. The virtual assistants will be able to integrate into a company’s website, mobile apps, social media platforms, and messaging services to provide uniform and consistent interactions regardless of the channel used.

Ethical Considerations: Building of Trust

Though AI chatbots have a lot of benefits, the more prominent issues will be those related to data privacy, transparency in AI decision-making, and mitigating algorithmic bias. Customers’ trust would need to be built on transparent communication, ethical practices, and strong safeguards for sensitive information.

Future Directions and Innovations

The outlook on the future of AI chatbots, therefore, looks inspiring. Further development in artificial intelligence technology — in the form of enhancements to machine learning models, better natural language understanding, and improvements in emotional intelligence — will strengthen their capabilities to new heights. These innovations will allow chatbots to read customer needs, process complicated problems on their own, and develop deeper relationships with customers.

In summary, AI chatbots mean so much more than just technological progress — it is the drivers for customer experience transformation, operational efficiency, and the redefinition of the future of customer service. Trusting in the power of AI chatbots allows businesses to open new avenues for further development, innovation, and long-lasting relationships with customers.

#ai in finance #financial research #artificial intelligence #ai chatbot #photon insights

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mattbrittonnyc · 6 months ago

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AI and Personalization: Revolutionizing Consumer Experiences with Matt Britton

In the ever-evolving landscape of consumer markets, the integration of Artificial Intelligence (AI) in enhancing personalization has become a cornerstone for redefining consumer experiences. At the forefront of this revolution is Matt Britton, a renowned AI expert speaker and the visionary Founder & CEO of Suzy, a cutting-edge consumer research platform. Britton, who has also earned acclaim as a top keynote speaker, brings a wealth of knowledge and insights that are indispensable for businesses looking to thrive in today’s dynamic environment.

The Expertise of Matt Britton

Matt Britton’s reputation as one of the top conference speakers is well-founded. His extensive experience, highlighted by his role at Suzy — where AI-powered insights help companies make faster, more informed decisions through real-time consumer intelligence — positions him uniquely in the discourse on AI and personalization. Britton has also demonstrated his profound understanding of market dynamics and consumer trends through his best-selling book "YouthNation," making him one of the premier consumer trend experts in the nation.

AI and Personalization: A Key to Unlocking Consumer Satisfaction

The advent of AI technologies has ushered in an era where personalized consumer experiences are not just valued but expected. AI’s ability to analyze large datasets with precision and speed means that businesses can now cater to the individual needs of each customer more effectively than ever before. As an AI keynote speaker, Britton articulates how these technologies are transforming the way brands interact with their consumers, fostering a deeper connection and driving loyalty.

Understanding Consumer Data

One of the pivotal points that Matt Britton often emphasizes in his keynote speeches is the importance of understanding and utilizing consumer data. As businesses collect vast amounts of data, AI tools can help decipher this information to not only predict consumer behavior but also tailor marketing strategies that resonate on a personal level. This capability is transforming industries by enabling a shift from a one-size-fits-all approach to a tailored, individual-focused strategy.

Real-Time Consumer Insights

With his groundbreaking work at Suzy, Britton has firsthand experience in harnessing real-time consumer insights to drive business decisions. In his presentations, he often discusses case studies where real-time insights have enabled brands to pivot their strategies instantaneously, dramatically increasing their market responsiveness and relevance. This aspect of AI in consumer research is particularly relevant for businesses aiming to stay ahead in fast-paced sectors.

The Impact of AI on Various Industries

As a seasoned AI expert speaker, Britton’s insights extend across multiple industries. From retail to healthcare, AI’s role in personalization is making significant inroads. For instance, in retail, AI can suggest products based on browsing history and purchase behavior, enhancing the shopping experience and increasing sales. In healthcare, personalized treatment plans generated through AI algorithms can lead to better patient outcomes.

Retail Revolution

In retail, AI-driven personalization has led to what Britton describes as the "Retail Revolution." This revolution is not merely about suggesting products but about creating a holistic and personalized shopping experience that engages consumers at every touchpoint. This approach not only boosts customer satisfaction but also builds brand loyalty and longevity.

Personalization in Healthcare

In the realm of healthcare, Britton discusses how AI’s predictive capabilities are being used to customize patient care. This not only improves the efficiency of treatments but also enhances patient engagement and compliance, leading to better health outcomes. This personalization in healthcare is a testament to how AI can significantly impact even the most critical sectors.

Future Trends and Innovations

Looking forward, Matt Britton remains a vital source of knowledge on emerging consumer trends and technological innovations. As generation Z begins to exert more influence in the consumer market, their preferences for authenticity, speed, and personalization are setting the stage for the next wave of innovations in AI. Britton’s expertise as a Generation Z expert speaker allows him to provide valuable insights into how brands can adapt and thrive in this new era.

Conclusion

For businesses eager to understand and implement AI in personalizing consumer experiences, engaging with a keynote speaker like Matt Britton is not just an opportunity; it’s a strategic imperative. His deep understanding of market trends, coupled with his practical experience with AI at Suzy, makes him an unmatched authority in this field. Whether it’s a conference, a corporate event, or an executive seminar, Britton’s presentations are packed with actionable insights, backed by real-world examples and forward-thinking strategies. In a world where personalization is the key to consumer satisfaction, Matt Britton’s voice leads the way in demonstrating how AI can be harnessed to craft truly personalized consumer experiences that are both innovative and impactful.

#AI'#'Personalization'#'Consumer Experiences'#'Matt Britton'#'Keynote Speaker'

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sifytechnologiessify · 8 months ago

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Navigating the Digital Frontier: Unveiling Edge Connect by Sify

In the dynamic landscape of digital transformation, the concept of the edge has emerged as a crucial frontier for businesses seeking to optimize their network infrastructure and deliver seamless digital experiences to customers. At the forefront of this revolution stands Sify, a visionary brand empowering enterprises with its innovative Edge Connect solution. Let’s delve into the world of Edge Connect and explore how it is reshaping the future of networking and connectivity.

Introducing Edge Connect

Edge Connect represents a paradigm shift in network architecture, bringing computing resources closer to the point of data generation and consumption. By leveraging edge computing, businesses can reduce latency, enhance performance, and unlock new possibilities for innovation across a wide range of applications, from IoT and AI to real-time analytics and content delivery.

Sify’s Vision for Edge Connect

Sify’s Edge Connect solution is built upon a foundation of innovation, reliability, and customer-centricity. With a deep understanding of the evolving needs of modern enterprises, Sify aims to empower businesses with the tools and technologies needed to harness the power of edge computing and drive digital transformation at the edge.

Key Features and Benefits

Low Latency and High Performance: By processing data closer to the source, Edge Connect minimizes latency and delivers faster response times, enabling real-time interactions and immersive digital experiences for end-users.

Scalability and Flexibility: Edge Connect is designed to scale seamlessly with the growing needs of businesses, whether it’s supporting a surge in data volume, expanding to new geographical locations, or accommodating emerging technologies and applications.

Enhanced Security and Compliance: Security is a top priority in today’s digital landscape. Edge Connect incorporates robust security measures, including encryption, access controls, and threat detection, to safeguard data and applications at the edge and ensure compliance with regulatory requirements.

Optimized Workload Distribution: Edge Connect intelligently distributes workloads across edge devices, cloud environments, and data centers, optimizing resource utilization and minimizing bandwidth consumption for maximum efficiency.

Real-time Insights and Analytics: With Edge Connect, businesses gain access to real-time insights and analytics, enabling them to derive actionable intelligence from edge-generated data, drive informed decision-making, and gain a competitive edge in their respective markets.

Real-World Applications

Edge Connect by Sify finds applications across diverse industries and use cases:

Retail: Retailers leverage Edge Connect to deliver personalized shopping experiences, optimize inventory management, and enable real-time customer engagement through interactive kiosks and mobile applications.

Manufacturing: Manufacturers use Edge Connect to power predictive maintenance systems, monitor equipment performance in real-time, and optimize production processes for greater efficiency and cost savings.

Healthcare: Healthcare providers harness Edge Connect to support telemedicine initiatives, enable remote patient monitoring, and facilitate real-time collaboration among healthcare professionals for improved patient care.

As businesses embrace the era of edge computing, Sify’s Edge Connect emerges as a transformative solution, enabling enterprises to unlock new possibilities for innovation, efficiency, and growth. With its focus on performance, scalability, security, and real-time insights, Edge Connect empowers businesses to navigate the complexities of the digital frontier with confidence and agility. As the digital landscape continues to evolve, Sify remains committed to driving the future of networking and connectivity through its visionary Edge Connect solution.

#edge connect services

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shilkaren · 3 years ago

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AI Trends in 2021

AI and its subdomain Machine Learning (ML) have been showing promising trends in the course of recent years. On one side, AI is transforming the method of living and human interactions practically in each industry for an enormous scope. On the opposite side, the limitations and arrangements forced during the COVID-19 pandemic have ended up being a benefit for AI to develop. Given the lockdown circumstance and businesses turning towards computerized transformation, AI has arisen as a lone cutting edge innovation that isn't just solving and automating manual business work processes yet additionally helping in reducing the expense. The year 2020 has seen numerous exceptional platforms, explores and tools that use AI to extraordinary degree, yet the year 2021 has guaranteed significantly more.

Robotic Process Automation (RPA)

It's quite possibly the most troublesome AI advances that assistance in performing tedious manual assignments. It can proficiently perform a high-volume, monotonous undertaking on the desktop without creating any wreck. Mechanical Process Automation is a robot that deals with using programming for performing redundant manual assignments. In case there is something past the information on the robot, it advises its proprietor more or less. RPA performs ordinary assignments and offers time to your staff for more significant work.

RPA would be utilized in billing, invoicing, finance processing, extracting data, tracking, and shipment scheduling. It is otherwise called Hybrid Workforce – a coordinated effort of the human workforce with robots. The combination of people and innovation helps in providing better administrations to customers. In any case, the RPA framework can't eliminate the requirement for people.

AI in Healthcare

AI is now helping the medical services industry by and large with high exactness, yet further headways will shock everybody. AI developing organizations are struggling hard to make progressed tools for enhancing the wellbeing industry's capacities. Enormous Data was utilized to recognize COVID Patients and huge problem areas. Additionally, specialists created warm cameras and cell phone applications for measuring the temperature of individuals and collecting data for medical services associations.

AI can help the medical care division in numerous exceptional manners by using data analysis and predicting various outcomes. AI and ML tools give insights into human wellbeing and additionally recommend preventive measures to stop the infection from spreading. AI Watches can assist doctors with tracking their patient's wellbeing distantly.

Predicting Pandemic Even Before It's Start

Presently analysts are working on cutting edge AI calculations for precisely predicting future outbreaks. A portion of the critical exploration is as of now done on it that created some most punctual alarms about the current pandemic. In Wuhan, China, the BlueDot Tool by a Toronto based begin up was scanning more than 100,000 legislative and media data daily and shared an alarm about the likely pandemic.

AI for Cybersecurity and Data Breaches

The utilization of cutting edge AI tools is to gather and investigate a wide scope of data sets. It brings information from news, online journals, sites, and stories to distinguish all dangers. In 2021 and past, advanced data will be at more danger to be hacked and powerless against phishing assaults. AI and trend setting innovations will offer help to the security office against malevolent exercises in each field. AI will assist with preventing cybercrimes in future with enhanced undertaking online protection measures. The AI-upheld framework will spot counterfeit advanced action or exchanges that follow criminal examples.

Its preventive alerts will shield delicate data information from data hacking firms. Moreover, it will require a couple of moments to distinguish any threatening action, including dubious IP addresses. It permits security vendors to react to these exercises quicker than expected. Due to its high proficiency and benefits, the demand for AI in online protection will ascend in 2021.

Natural Language Processing (NLP)

Here machine learning models train PCs to understand what's composed or spoken material describing a particular cycle. It becomes one of the top and profoundly demanded uses of AI in right now. NLP eliminated the requirement for writing or interacting with a screen as presently people interact with robots that understand their language.

NLP accompanies two sub-applications.

Natural Language Understanding: As its name shows, it empowers a machine to audit a composed book and understands its meaning accurately.

Natural Language Generation: It's a coherent reaction that a machine produces for some random input, for instance, any content.

The utilization of NLP will increase in 2021 for conclusion analysis, machine interpretation, summarizing an interaction, auto-video inscription age and chatbots. YouTube utilizes NLP innovation in generating subtitles automatically across its platform. YouTube Video involves a discourse acknowledgment programming that produces video cations. The framework utilized this innovation first in 2009 for the interpretation of many dialects.

Reinforcement Learning

Reinforced Learning (RL) is one of the demanded abilities of things to come by various associations. It's a specific use of profound learning that works dependent on its experience for improving data's adequacy. In this learning interaction, the product is ingested with a few unique conditions that tell about its particular assignment performance. In this way, different activities define about self-learned activities of programming that it performs to get the final outcome.

For instance, Chatbot has information to react to an overall client's inquiries like greetings, request booking, or interview calls. Machine Learning Development Companies can add consecutive conditions in chatbots by using RL. It will make them more useful and supportive in getting more deals and transferring calls to the applicable office. Some other valuable uses of RL are advanced mechanics in planning business techniques, advertising content enhancement, automating industries, controlling aircraft, and making movement control robots. Also, it permits customized suggestions with the streamlining of the item's advertising spending plan.

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Alibaba, an outstanding Chinese web based business webpage, utilizes Reinforced Learning to support its return by 24% for online commercial without rising its spending plan. The group at Alibaba explained in an exploration paper that how they utilized RL in optimizing supported hunt campaigns. They made a bidding model for impression consistently and performed constant bidding with it.

2021 has a great deal in store, it very well may be appropriately said that this year is the brilliant year for AI execution. One necessities to keep a nearby watch on the AI trends and wait to watch the rising trends.

#ai #artificial intelligence #machine learning #data science #data scientist #data science course #Data Science Course in Hyderabad

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waaaiz · 4 years ago

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China AI Market Research Report

Growth opportunities in the China AI market look promising over the next six years. This is mainly due to the accelerating adoption of advanced technologies across numerous sectors along with the increasing number of government initiatives that are focused on different technological advancements in industries such as retail, manufacturing, defense, oil & gas, healthcare, among others.

Request for a FREE Sample Report on China AI Industry

China AI Industry Dynamics (including market size, share, trends, forecast, growth, forecast, and industry analysis)

Key Drivers

One of the major factors that is contributing to the growth of the China AI market size includes the rising adoption of advanced technologies by numerous sectors. Artificial intelligence is increasingly introduced in numerous industries to improve their research & development activities and induce automation in their processes. AI facilitates better decision-making and problem solving by its reasoning abilities. This is one of the biggest reasons for the rising implementation of AI in the different programs among various industries. In addition to this, the government initiatives are emphasized on technological advancements in industries which include oil & gas, defense, retail, healthcare, and manufacturing. The 'New Generation Artificial Intelligence Development Plan', aims to increase the prevailing businesses and become a prominent player in the technologies such as self-driving cars, virtual reality, smart robots, and military applications (that are based on inbuild knowledge to have the capabilities to learn from surroundings) by the end of 2030. All these factors are propelling the growth of the artificial intelligence industry in China.

The country is looking forward to the introduction of artificial intelligence in military operations. There have been an increase in the number of conferences related to Artificial Intelligence (AI) attended by officials of China's Ministry of Foreign Affairs, corporates executives of AI companies of China, government think tank experts, and leaders of China's military AI research organizations. The main objective is to become the world's primary AI innovation center by abolishing Xi's term limits. This will allow the top players such as Baidu, Alibaba, and Tencent, also known as BAT, to become superior and well organized.

Offering Segment Drivers

On the basis of the offering, the software is projected to grow at a higher CAGR during the forecast period. AI software is increasingly opted by various enterprises due to the high computing power, enhanced information capacity, and parallel processing capacity to bring advancement in their technologies. AI offers a meaningful value to the given data.

China AI Market Segmentation:

Segmentation by Offering:

Hardware

Software

Services

Processors

Memory

Network

AI Platforms

AI Solutions

Deployment & Integration

Support & Maintenance

Segmentation by Technology:

Machine Learning

Natural Language Processing (NLP)

Context-Aware Computing

Computer Vision

Deep Learning

Supervised Learning

Unsupervised Learning

Reinforcement Learning

Generative Adversarial Networks (GANS)

Others

Segmentation by Type:

Narrow/Week AI

General/Strong AI

Segmentation by End-User:

Healthcare

Manufacturing

Automotive

Agriculture

Retail

Security

Human Resources

Marketing

Law

Fintech

Construction

Defense

Aerospace

Supplychain

Building Automation

Consumer

Food & Beverage

Gaming

Media and Entertainment

Telecommunication

Oil & Gas

Patient Data & Risk Analysis

Lifestyle Management & Monitoring

Precision Medicine

Inpatient Care & Hospital Management

Medical Imaging & Diagnostics

Drug Discovery

Virtual Assistant

Wearables

Research

Material Movement

Predictive Maintenance and Machinery Inspection

Production Planning

Field Services

Reclamation

Quality Control

Autonomous Driving

Hmi

Semiautonomous Driving

Precision Farming

Livestock Monitoring

Drone Analytics

Agricultural Robots

Others

Product Recommendation and Planning

Customer Relationship Management

Visual Search

Virtual Assistant

Price Optimization

Payment Services Management

Supply Chain Management and Demand Planning

Others

Identity and Access Management

Risk and Compliance Management

Encryption

Data Loss Prevention

Unified Threat Management

Antivirus/Antimalware

Intrusion Detection/Prevention Systems

Others

Virtual Assistant

Applicant Tracking & Assessment

Personalized Learning and Development

HR Analytics

Job Recommendation

Sentiment Analysis

Social Media Advertising

Search Advertising

Dynamic Pricing

Virtual Assistant

Content Curation

Sales & Marketing Automation

Analytics Platform

Others

Ediscovery

Legal Research

Contract Analysis

Case Prediction

Compliance

Others

Virtual Assistant

Business Analytics & Reporting

Customer Behaviour Analytics

Others

Project Management

Field Management

Risk Management

Schedule Management

Warfare Platform

Cyber Security

Target Recognition

Battlefield Healthcare

Simulation & Training

Planning & Allocation

Threat Monitoring & Situational Awareness

Information Processing

Others

Smart Maintenance

Flight Operations

Training

Surveillance

Virtual Assistants

Dynamic Pricing

Manufacturing

Others

Fleet Management

Supply Chain Planning

Warehouse Management

Virtual Assistant

Risk Management

Freight Brokerage

Others

Predictive Maintenance & Machine Inspection

Customer Analytics

Network Security

Network Optimization

Self-Diagnostics

Virtual Assistance

Others

Predictive Maintenance & Machine Inspection

Material Movement

Production Planning

Field Services

Quality Control

Reclamation

About GMI Research

GMI Research is a market research and consulting company that offers business insights and market research reports for large and small & medium enterprises. Our detailed reports help the clients to make strategic business policies and achieve sustainable growth in the particular market domain. The company's large team of seasoned analysts and industry experts with experience from different regions such as Asia-Pacific, Europe, North America, among others, provides a one-stop solution for the client. Our market research report has in-depth analysis, which includes refined forecasts, a bird's eye view of the competitive landscape, key factors influencing the market growth, and various other market insights to aid companies in making strategic decisions. Featured in the 'Top 20 Most Promising Market Research Consultants' list of Silicon India Magazine in 2018, we at GMI Research are always looking forward to helping our clients to stay ahead of the curve.

Media Contact Company Name: GMI RESEARCH Contact Person: Sarah Nash Email: [email protected] Phone: Europe – +353 1 442 8820; US – +1 860 881 2270 Address: Dublin, Ireland Website: www.gmiresearch.com

#China AI Market #gmiresearc

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marketingcomcaio · 4 years ago

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Best Video Conferencing Software

Disclosure: This content is reader-supported, which means if you click on some of our links that we may earn a commission.

Video conferencing software has exploded in popularity over the last year. With people working from home and remote work becoming the new normal, businesses rely on video conferencing services to communicate.

But not all video conferencing software is the same.

The tools you use to video chat with your friends and family across the across aren’t necessarily the best business communication options.

Which video conferencing software is the best for you? I’ll break down my top picks in greater detail below.

The Top 6 Options For Video Conferencing Software

BlueJeans

Cisco Webex

Lifesize

Whereby

RingCentral

GlobalMeet by PGI

How to Choose the Best Video Conferencing For You

As you’re shopping around and evaluating different options, there are certain criteria that must be taken into consideration. Keep these factors in mind to ease the buying process and narrow down the best video conferencing software for your business.

Call Size

The first thing you need to consider is the call restriction limitations. How many people can be part of the video conference?

Entry-level plans might restrict you to 25 or 50 callers while the highest tiers can be 10,000+.

If you’re running a small business or just need to occasionally meet with a small team, you probably won’t run into problems with restrictions. But for those of you who plan to give presentations to your entire enterprise-size organization, a large call size capability will be a top priority.

Simultaneous Video Streams

Even if you get a plan with a large call size, it doesn’t mean that everyone on the call will be able to stream their webcam simultaneously.

Let’s say you have 500 people attending a video conference; there won’t be 500 videos on the screen. You might be limited to just 10 or 20 streamers. The rest will be view-only.

Video Quality

There’s nothing worse than being on a video conference with a poor stream. It can really distract from the purpose of the conference. Everyone is worried about disconnecting and then reconnecting, hoping that fixes the issue, which wastes valuable time.

Each participant’s individual Internet connection will obviously impact the quality as well. However, some software is definitely better than others in this category.

The best way to determine the video quality of the software is by experimenting with free trials and reading reviews from current customers.

Team Collaboration Features

If you’re using video conferencing software for work, it’s useful to have an all-in-one collaboration solution.

I tend to look for features like file sharing, cloud storage, screen sharing, presentation mode, and integrated live chat. You should also look for features that integrate with tools you’re already using for CRM, site analytics, or whatever else your team is working on.

Now everyone can collaborate from a single platform, instead of bouncing back and forth between different software while on a video conference call.

Industry and Specific Use Cases

What exactly do you need video conferencing software for?

There are plenty of general-purpose solutions out there. But in some instances, certain software is geared towards purposes like remote work or international calls. There are even industry-specific tools for healthcare or education.

So if you fall into one of those categories, make sure you choose a software that accommodates your unique needs.

The Different Types of Video Conferencing Software

As previously mentioned, not all video conferencing software is the same. I’ll quickly name and explain the most popular options, so you have a better understanding of what to expect as you’re shopping around.

Cloud Video Conferencing Software

Cloud software or browser-based video conferencing software is extremely flexible. Participants can join a call from anywhere, simply by logging in through a web browser.

This software is supported by open WebRTC (real-time communications) standards.

If you’re going to have conference calls with participants outside of your organization, then you’ll definitely want a cloud solution. Then you can invite people to join with a URL link, and they won’t have to download any software.

For example, let’s say you have a sales team that uses video conferencing to communicate with prospects. Forcing those potential customers to download software would add friction and confusion to the sales process.

Desktop Applications

Desktop apps are commonly used for in-house video conferencing. The best video conferencing software will support all major operating systems.

Call quality and features are usually enhanced with a desktop app. For example, you might not be able to share your screen on a cloud version of a software, but you’d access that feature by downloading the desktop app.

Mobile Video Conferencing

Mobile video conferencing is crucial for people who need to join calls on the go. Busy professionals can’t always be tied to a desktop or laptop computer. But this type of software allows people to participate from smartphones and tablets.

If you’re using cloud software, you can usually join from a web browser on your mobile device. However, the experience is definitely enhanced by downloading the mobile application from your video conferencing provider.

Nearly all of the best video conferencing software on the market today will have some mobile conferencing features.

Meeting Room Systems

Some businesses require a complete meeting room system for video conferences. These solutions require additional hardware, like external cameras, microphones, speakers, and more.

A meeting room system is typically designed for physical conference rooms. If you’re having a video conference call in an executive board room with a dozen people present, a laptop at the end of the table isn’t going to cut it.

These really aren’t necessary for home offices or remote work. They’re designed for large spaces and large groups in a single location.

#1 – BlueJeans — Best For Remote Work

BlueJeans has a wide range of video conferencing options for businesses of all sizes. It’s trusted by global brands like ADP, Facebook, Zillow, Intuit, and National Geographic.

For small and large businesses alike, BlueJeans can help your organization and employees communicate by providing them with the right tools for remote work.

Depending on your needs, there are actually four different BlueJeans video conferencing products for you to choose from. Here’s a quick explanation of each one:

BlueJeans Meetings — Video, audio, and web conferences from any device

BlueJeans Rooms — Single-touch audio and video conference rooms

BlueJeans Events — Host and stream interactive events for large audiences

BlueJeans Gateway — Access Microsoft Teams calls from any meeting room system

BlueJeans was recently acquired by Verizon, so the video call quality is exceptional. You’ll also benefit from features like enterprise-grade security, meeting transcriptions, automated alerts, meeting management tools, analytics, and more.

Pricing starts at $9.99 per host per month.

The entry-level plan comes with unlimited 1:1 meetings, unlimited group meetings, unlimited meeting lengths, and five hours of recording. You can host video conferences with up to 50 participants on this plan as well.

Try it free for 7 days.

#2 – Cisco Webex Review — Best For Healthcare

Cisco has been an industry leader in the telecommunications space for 35+ years. So it should come as no surprise to see Cisco Webex rank so high this list.

In addition to basic video conferencing, Cisco has tools for contact centers, online meetings, cloud calling, online training, team collaboration, and more. But what really stands out is the industry-specific solutions offered from Webex, including video conferencing for healthcare.

As more and more medical practices make the transition to telehealth, Cisco Webex has been growing in popularity. It’s a top solution for practices that need to meet with patients online, make administrative calls, collaborate with care teams, and healthcare IT teams.

From virtual consultations to training and security, Webex has everything healthcare organizations need for video conferencing.

Here are some of the highlights of using Cisco Webex:

End-to-end security with strong encryption

High-quality video and audio calling

Virtual training capabilities with recording and on-demand viewing

Share your entire screen or just share a single app or document

AI powered web assistant

Integrations with tools like Slack, G Suite, Salesforce, and more

Compatible on web, desktop, mobile, and video systems

For anyone that prioritizes quality and security, Cisco Webex will be a top choice for you to consider.

Plans start at $13.50 per host per month. Sign up for free to try it out; no credit card required.

#3 – Lifesize Review — The Best Zoom Alternative

Zoom has quickly become a household name over the past year or so. But it’s not for everyone, and lots of businesses are looking elsewhere for a video conferencing solution.

If you’re searching for a similar setup and feature list, Lifesize will be your best option.

Lifesize is a cloud video conferencing solution and team collaboration platform that’s compatible with any device. You can use the software to meet with co-workers, clients, employees, and anyone else, from anywhere.

Let’s take a closer look at some of the benefits and highlights of Lifesize:

Ultra-high definition and 4k screen sharing

Unlimited guest invitations to meetings

Large meetings with up to 500 participants

Broadcast live events with up to 10,000 viewers

Manage users and room settings from a web-based admin console

High encryption standards for robust security

Interoperability with Slack, Microsoft Teams, Skype, and more

For those of you who need a complete meeting room system, Lifesize has all-in-one conferencing solutions with hardware as well.

Lifesize is free for up to 10 participants with unlimited meetings. The entry-level plan starts at $12.50 per host per month. This plan comes with SSO support and allows you to host meetings with up to 100 participants.

#4 – Whereby Review — The Best Simple Video Conferencing Software

Whereby is arguably the simplest video conferencing solution on the market today. There’s no app installation required. Just choose a personalized meeting URL, and participants can access the same link every time.

The software was actually built in Norway, and it’s a popular choice for Europeans. So it’s GDPR compliant and follows some of the strictest data protection and privacy laws globally.

Here’s a quick overview of the features and benefits you’ll get by using Whereby for video conferencing:

Live chat and reactions during video calls without interrupting the speaker

Rooms are locked by default, so admins can choose who to let in

Fit up to 50 participants in a room at the same time

Host has control to mute members and end the meeting for everyone

Participants can open other tabs and explore websites during a meeting

Add company branding and logos to your meeting rooms

Integrations with Google Calendar and Outlook Calendar

Record meetings that you can download and share

YouTube integration for watching videos during a meeting

Screen sharing, Google Docs integration, and mobile support

Again, even with all of these great features, Whereby is as simple as it gets. It’s easy for anyone to use and figure out, regardless of their technical skill level.

There’s a free forever plan for personal use that can host small meetings with up to four participants. Paid plans start at just $9.99 per month.

#5 – RingCentral Review — Best All-in-One Communication Suite

If your business needs more than just video conferencing, look no further than RingCentral. Unlike other software options that accommodate personal use, RingCentral is built specifically for businesses.

They offer an all-in-one communication suite for integrated video meetings, phone calls, team messaging, file sharing, and task management.

The software is trusted by 400,000+ organizations across the globe, making it one of the most popular video conferencing solutions on the market today.

Let’s take a closer look at some of the features, benefits, and highlights of RingCentral:

Enterprise-grade security and a 99.999% uptime SLA

Easy to set up, deploy, add new users, and manage teams

Works from any device

Solutions for small businesses, enterprises, and everything in between

Tools for remote work and remote customer service

Cloud phone systems and contact centers

Solutions for managed service providers

RingCentral even has industry-specific solutions in categories like education, healthcare, retail, financial services, high tech, contact tracing, and more.

Plans start at $19.99 per user per month. You can try RingCentral for free with a 15-day trial.

#6 – GlobalMeet by PGI Review — Best For International Video Conferencing

GlobalMeet is another popular business communications platform. As the name implies, the software is built to accommodate international calls.

They have 160+ points of presence in over 60 different countries. This allows for exceptional call quality, even with participants streaming video calls from different continents.

Here are some other top reasons why I like and recommend GlobalMeet:

They offer hardware solutions for complete video room integrations

Join calls on the go through the mobile app

Record your meetings and play them any time with cloud recording capability

Single-click to join video calls from an intuitive user interface

High definition video with simultaneous screen sharing functionality

24/7 customer support via live chat, phone, and email in 12 languages

For organizations with an international presence, whether it be internally or with clients, GlobalMeet by PGI is the clear winner.

There’s a free plan for basic use, and paid plans start at $12 per user per month.

Summary

What’s the best video conferencing software?

With so many options to consider, naming just one as my top pick isn’t very practical. It all depends on what you’re looking for.

Regardless of your business size, industry, or video conferencing needs, you can find what you’re looking for using my methodology and recommendations listed in this guide.

The post Best Video Conferencing Software appeared first on Neil Patel.

Best Video Conferencing Software Publicado primeiro em https://neilpatel.com

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remelitalia · 4 years ago

Text

Best Video Conferencing Software

Disclosure: This content is reader-supported, which means if you click on some of our links that we may earn a commission.

But not all video conferencing software is the same.

The tools you use to video chat with your friends and family across the across aren’t necessarily the best business communication options.

Which video conferencing software is the best for you? I’ll break down my top picks in greater detail below.

The Top 6 Options For Video Conferencing Software

BlueJeans

Cisco Webex

Lifesize

Whereby

RingCentral

GlobalMeet by PGI

How to Choose the Best Video Conferencing For You

Call Size

The first thing you need to consider is the call restriction limitations. How many people can be part of the video conference?

Entry-level plans might restrict you to 25 or 50 callers while the highest tiers can be 10,000+.

Simultaneous Video Streams

Even if you get a plan with a large call size, it doesn’t mean that everyone on the call will be able to stream their webcam simultaneously.

Let’s say you have 500 people attending a video conference; there won’t be 500 videos on the screen. You might be limited to just 10 or 20 streamers. The rest will be view-only.

Video Quality

Each participant’s individual Internet connection will obviously impact the quality as well. However, some software is definitely better than others in this category.

The best way to determine the video quality of the software is by experimenting with free trials and reading reviews from current customers.

Team Collaboration Features

If you’re using video conferencing software for work, it’s useful to have an all-in-one collaboration solution.

Now everyone can collaborate from a single platform, instead of bouncing back and forth between different software while on a video conference call.

Industry and Specific Use Cases

What exactly do you need video conferencing software for?

So if you fall into one of those categories, make sure you choose a software that accommodates your unique needs.

The Different Types of Video Conferencing Software

Cloud Video Conferencing Software

Cloud software or browser-based video conferencing software is extremely flexible. Participants can join a call from anywhere, simply by logging in through a web browser.

This software is supported by open WebRTC (real-time communications) standards.

Desktop Applications

Desktop apps are commonly used for in-house video conferencing. The best video conferencing software will support all major operating systems.

Mobile Video Conferencing

Nearly all of the best video conferencing software on the market today will have some mobile conferencing features.

Meeting Room Systems

Some businesses require a complete meeting room system for video conferences. These solutions require additional hardware, like external cameras, microphones, speakers, and more.

These really aren’t necessary for home offices or remote work. They’re designed for large spaces and large groups in a single location.

#1 – BlueJeans — Best For Remote Work

BlueJeans has a wide range of video conferencing options for businesses of all sizes. It’s trusted by global brands like ADP, Facebook, Zillow, Intuit, and National Geographic.

For small and large businesses alike, BlueJeans can help your organization and employees communicate by providing them with the right tools for remote work.

Depending on your needs, there are actually four different BlueJeans video conferencing products for you to choose from. Here’s a quick explanation of each one:

BlueJeans Meetings — Video, audio, and web conferences from any device

BlueJeans Rooms — Single-touch audio and video conference rooms

BlueJeans Events — Host and stream interactive events for large audiences

BlueJeans Gateway — Access Microsoft Teams calls from any meeting room system

Pricing starts at $9.99 per host per month.

Try it free for 7 days.

#2 – Cisco Webex Review — Best For Healthcare

Cisco has been an industry leader in the telecommunications space for 35+ years. So it should come as no surprise to see Cisco Webex rank so high this list.

From virtual consultations to training and security, Webex has everything healthcare organizations need for video conferencing.

Here are some of the highlights of using Cisco Webex:

End-to-end security with strong encryption

High-quality video and audio calling

Virtual training capabilities with recording and on-demand viewing

Share your entire screen or just share a single app or document

AI powered web assistant

Integrations with tools like Slack, G Suite, Salesforce, and more

Compatible on web, desktop, mobile, and video systems

For anyone that prioritizes quality and security, Cisco Webex will be a top choice for you to consider.

Plans start at $13.50 per host per month. Sign up for free to try it out; no credit card required.

#3 – Lifesize Review — The Best Zoom Alternative

Zoom has quickly become a household name over the past year or so. But it’s not for everyone, and lots of businesses are looking elsewhere for a video conferencing solution.

If you’re searching for a similar setup and feature list, Lifesize will be your best option.

Let’s take a closer look at some of the benefits and highlights of Lifesize:

Ultra-high definition and 4k screen sharing

Unlimited guest invitations to meetings

Large meetings with up to 500 participants

Broadcast live events with up to 10,000 viewers

Manage users and room settings from a web-based admin console

High encryption standards for robust security

Interoperability with Slack, Microsoft Teams, Skype, and more

For those of you who need a complete meeting room system, Lifesize has all-in-one conferencing solutions with hardware as well.

#4 – Whereby Review — The Best Simple Video Conferencing Software

The software was actually built in Norway, and it’s a popular choice for Europeans. So it’s GDPR compliant and follows some of the strictest data protection and privacy laws globally.

Here’s a quick overview of the features and benefits you’ll get by using Whereby for video conferencing:

Live chat and reactions during video calls without interrupting the speaker

Rooms are locked by default, so admins can choose who to let in

Fit up to 50 participants in a room at the same time

Host has control to mute members and end the meeting for everyone

Participants can open other tabs and explore websites during a meeting

Add company branding and logos to your meeting rooms

Integrations with Google Calendar and Outlook Calendar

Record meetings that you can download and share

YouTube integration for watching videos during a meeting

Screen sharing, Google Docs integration, and mobile support

Again, even with all of these great features, Whereby is as simple as it gets. It’s easy for anyone to use and figure out, regardless of their technical skill level.

There’s a free forever plan for personal use that can host small meetings with up to four participants. Paid plans start at just $9.99 per month.

#5 – RingCentral Review — Best All-in-One Communication Suite

They offer an all-in-one communication suite for integrated video meetings, phone calls, team messaging, file sharing, and task management.

The software is trusted by 400,000+ organizations across the globe, making it one of the most popular video conferencing solutions on the market today.

Let’s take a closer look at some of the features, benefits, and highlights of RingCentral:

Enterprise-grade security and a 99.999% uptime SLA

Easy to set up, deploy, add new users, and manage teams

Works from any device

Solutions for small businesses, enterprises, and everything in between

Tools for remote work and remote customer service

Cloud phone systems and contact centers

Solutions for managed service providers

RingCentral even has industry-specific solutions in categories like education, healthcare, retail, financial services, high tech, contact tracing, and more.

Plans start at $19.99 per user per month. You can try RingCentral for free with a 15-day trial.

#6 – GlobalMeet by PGI Review — Best For International Video Conferencing

GlobalMeet is another popular business communications platform. As the name implies, the software is built to accommodate international calls.

They have 160+ points of presence in over 60 different countries. This allows for exceptional call quality, even with participants streaming video calls from different continents.

Here are some other top reasons why I like and recommend GlobalMeet:

They offer hardware solutions for complete video room integrations

Join calls on the go through the mobile app

Record your meetings and play them any time with cloud recording capability

Single-click to join video calls from an intuitive user interface

High definition video with simultaneous screen sharing functionality

24/7 customer support via live chat, phone, and email in 12 languages

For organizations with an international presence, whether it be internally or with clients, GlobalMeet by PGI is the clear winner.

There’s a free plan for basic use, and paid plans start at $12 per user per month.

Summary

What’s the best video conferencing software?

With so many options to consider, naming just one as my top pick isn’t very practical. It all depends on what you’re looking for.

Regardless of your business size, industry, or video conferencing needs, you can find what you’re looking for using my methodology and recommendations listed in this guide.

The post Best Video Conferencing Software appeared first on Neil Patel.

Original content source: https://neilpatel.com/blog/best-video-conferencing-software/ via https://neilpatel.com

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vlruso · 1 year ago

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Top Generative AI Use Cases for Healthcare to Enhance Patient Experience.

🌟 Exciting news! 🌟 Check out our latest blog post on the top generative AI use cases for healthcare that are transforming patient experience! 🏥🌈 Generative AI has revolutionized the healthcare industry, enhancing patient care through personalized treatment plans, synthetic patient data for research, enhanced medical imaging, tailored educational materials, virtual health assistants, and accelerated drug discovery. 🤖💡 Discover how Generative AI is improving patient care and explore its potential uses in healthcare while considering important risks, such as bias and security issues. 😷🚀 Read the full article here: [link to blog post] 👉 https://ift.tt/tx59V0d Don't miss out on the future of healthcare! 🏥🔮 #AI #Healthcare #PatientExperience #GenerativeAI #Innovation List of Useful Links: AI Scrum Bot - ask about AI scrum and agile Our Telegram @itinai Twitter - @itinaicom

#itinai.com #AI #News #Top Generative AI Use Cases for Healthcare to Enhance Patient Experience. #AI News #AI Lab itinai.com #AI tools #Innovation #itinai #LLM #Productivity Top Generative AI Use Cases for Healthcare to Enhance Patient Experience.

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specindiablog · 5 years ago

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AR And IoT Merger: A Promise For Better Connected World

This content is originally published here We envision a future where everything will be connected. No matter what business case is, technologies are completely remodeling business structures. Every organization is exploring various technologies and combinations of technologies to become one of the trendsetters out there. Whatever we say, we can’t deny the fact that technology is leading the way. From farms, fields, to the factories and rooms, digitization is everywhere. Technologies and concepts such as IoT, AR/VR, artificial intelligence, machine learning, and big data have already disrupted the industry with faster and efficient ways of working. If we talk about the current status of IoT and try to predict the future, here is the eye-opening statistics from Statista. "According to Statista the installed base of the Internet of Things devices is estimated to grow to almost 31 billion in 2020."

IoT is all set to redefine the way industry works and communicates. Top of this, the tech world is experimenting the never-before scenarios by combining the technologies and innovative concepts, for an instance, IoT and AR, IoT and AI, IoT and DevOps, and so on.

AR And IoT: Merely Hype OR An Era Of Innovation?

What do you feel?

Are you interested to know what our experts are saying? Let’s explore this combination and dig a little more into this topic.

Does IoT Mean Only Automation? No, It’s More Than That

When it comes to Internet of Things, we believe it is all about automation. That’s correct. But in the underlying model, there is a great potential to remodel the existing enterprise processes structure.

IoT Is Continuous Connectivity And Communication

Today, every industry vertical has plans to invest more in technologies to stay ahead of the competition. Furthermore, concepts like IoT, where there will be more focus on machine-driven and data-driven environments; industries are embracing this shift and willing to become part of the digital revolution.

But those are very less. Let us make it clear.

According to one Deloitte report,

"Only 14 percent of CXOs are highly confident their organizations are ready to fully leverage industry 4.0 changes."

"Also, a quarter of CXOs surveyed are certain they have the right workforce and skills sets needed for the future, while 84 percent saying they are putting every possible effort to create a workforce for Industry 4.0."

If you are not aware of the term Industry 4.0, read on to know that.

Industry 4.0 is the fourth revolution that talks about the advanced and automated ways to work. This term is broadly recognized as the digital transformation that will impact society, people, and business.

Embrace The Way Future Brings: IoT + Augmented Reality

This is a world where ideas become trends at a fast pace like never before.

"Today is the time where big organizations are betting big on augmented reality."

Augmented reality has already crossed boundaries beyond entertainment. According to this report from Statista, by this year ends, AR devices are estimated to generate 54 billion U.S. dollars in revenue.

Certainly, IoT will change the way industry work, but when combined with AR, the industry will be speaking the language of automation. It is time to explore the possible use cases of AR and IoT.

IoT gives real-time access to data and AR can help blur the line between the physical and digital world.

Where This Merger Can Be Used? Are You Interested To Become An Early Adopter?

Well, there are endless possibilities.

For example, the physical IoT devices can provide real-time data and that data can be visualized more precisely using augmented reality on mobile devices.

Learning Will Be More Accurate, Engaging, And Interactive

Many potential use cases of this merger are under development and one of them is learning.

Learning is a constant, on-demand, and interactive process. At present, a number of apps and tools are offering immersive experiences to the learners. Physical learning spaces are being transformed into more interactive, live, and appealing environments with an aim to enhance learning.

AR-IoT combination will make learning more powerful with the use of fully-immersive guidelines, tutorials, objects, and communications.

Production And Manufacturing Industries Can See Huge Benefits With AR Visualization And IoT Connectivity

To understand this, you need to understand the following fact.

"IoT generates a large number of data and AR can help visualize that with the help of immersive surroundings"

Augmented Reality and Internet of Things merger in the manufacturing industry can bring competitive advantages. Put it simply, the data gathered by IoT devices can be visualized through AR to maximize its visibility and usability.

As per this source, DHL’s logistic division DHL supply chain has recently announced that it is going to invest $300 million in emerging technologies like RPA(Robotics Process Automation), IoT, and AR.

“This investment is about a holistic view of emerging technologies that enable our customers to achieve their growth and profitability goals,” said DHL Supply Chain North America CEO Scott Sureddin when asked for this technology upgrade.

One more example from the manufacturing industry, global manufacturer Caterpillar Inc. uses AR for their engineers to complete maintenance tasks more effectively.

Here’s the video from Caterpillar Inc. representing the use of IoT and AR:

AR-IoT technologies make experiences more meaningful and effective by providing smart, real-time, and intelligent insights. It would open door to the new possibilities that can offer predictive maintenance, automation, preventive actions, and overall enhanced experience.

Retail Transactions Will Be More Customer-Focused And Engaging

Retail is already thriving with the help of business intelligence, big data, IoT, and AR/VR. In order to offer a seamless shopping experience, retailers are capitalizing on next-level technologies.

In addition to that, such a merger of AR and IoT can be leveraged to offer more personalized and interactive shopping experience. Video from Microsoft can help understand that:

Healthcare Industry Will Be Considerably Benefited By This Combination

Augmented reality has already paved the way in the healthcare industry by giving 360-degree, immersive, and the digital environment in the physical world. It gives detailed understanding, transparency, and accuracy to the doctors, patients and also to the medical students in learning.

With the use of various IoT devices and sensors, organizations are able to gather patients’ data and records for better study and diagnosis in the real-time. Patients become more aware of their health situations with the help of the fitness activity trackers.

Healthcare organizations can use these records and visualize with the help of augmented reality to create better healthcare plans.

Designers, Architectures Will Bring More Accuracy To Their Designs And Plans

Many of us are already aware of how IKEA is leveraging AR to offer the best customer experience. AR is there, but when merged with IoT, it gives meticulous and real-time insights to designers and architectures to create plans for factories, societies, and cities.

Interior designers also can use the profitable mixture of AR and IoT to observe inner and outer surfaces and then come up with suitable designs. Architectures can use data from IoT enabled devices and get access to the newest possibilities of designs considering the overall structure of building/space. This video shows how virtual elements give a superior experience in understanding the process.

As we are moving towards the more connected world, the combination of Internet of Things and Augmented Reality is gaining the attention of entrepreneurs, industrialists, industry leaders, and venture capitalists.

What This IoT-AR Blend Will Offer?

The fourth industry revolution is here.

These emerging technologies are here to stay and it will have a major impact on how people work and communicate.

The Benefits Of The IoT AR Merger Are:

Safety and Efficiency: The enterprises will be ensuring a safe, efficient, and correct way to accomplish transactions.

Visualization: Through the use of AR devices, visualization of data or an object can gain the attraction of users.

Standardization: At each level, every transaction will be analyzed, examined, and visualized before proceeding further.

New Revenue Streams: You will able to take more insightful and real-time decisions that will help your business grow with new revenue channels.

Rapidity: All transactions can be completed faster with superior efficiency and quality.

Simplified decision-making: Real-time decisions for all complex procedures.

There are some barriers to beat in this AR-enabled IoT implementation.

At present, the following factors can be hurdles if you are thinking to become the first mover:

The high-speed networks which are pricey

Trained resources and support team

Need for suitable hardware equipment at each enterprise level

Frequently changes and replacements of technologies

No sufficient proof of concepts for better understanding

Digital infrastructure needs to be apt, efficient, and ready for the change

Technologies Made Us Think What Our Future Looks Like.

These types of mergers will recreate business models. But, before you jump into the implementation of those, you need to analyze every factor and then decide whether your organization is compatible with the technology shift or not.

Enterprises need to adopt such advanced technologies in order to drive business growth. IoT and AR can have boundless use cases if used correctly. If you have any idea in your mind or you wish to be an early adopter, you can take the help of IoT experts who not only know these technologies thoroughly but can suggest some potential use cases keeping your requirements at the center.

It’s time to gain a competitive advantage; take your first step with us!

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analyticsindiam · 5 years ago

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State Of Enterprise AI In India 2019 | By AIM & BRIDGEi2i (Part III)

Note: This is the Third Part of a three-part series of our study ‘State of Enterprise AI In India 2019’ brought to you in association with BRIDGEi2i. Check Part I of the three-part series here. Check Part II of the three-part series here. Evolving AI Delivery Models Gradually, we shall see the rise of AI as a separate function, and it will be tightly coupled with the solutions/services a particular enterprise offers. AI has given rise to three distinct delivery engagement models — AI-as-a-Service, AI-as-a-Solutions & AI-as-a-Product. The modern AI stack consists of — infrastructure components that include computer hardware, algorithms, and data. From managing the building blocks to implementing production-level AI solutions that can generate results within a period of 7-8 months, AI delivery models will significantly change the enterprise AI landscape. a) AI-as-a-Service: Industry experts forecast that AIaaS will soon evolve as the preferred delivery model that enables rapid, cost-saving onboarding of AI without being too heavily reliant on AI experts in-house. AIaaS consumption model enables enterprises with readily available cognitive capabilities and accelerators, allowing their team to focus on the business problem without having to worry about the underlying AI hardware/infra components. Another instance of AIaaS is when Solutions Providers list several of their Deep Learning and Machine Learning algorithms through a tie-up with AWS Machine Learning Marketplace. b) AI-as-a-Solution: Solution providers deliver production-level AI solutions, custom-built around narrow business problems. In this delivery model, AI solutions providers and boutique vendors follow a collaborative approach — co-development of solutions that involve industry domain expertise. The solutions are deployed on-premise or on cloud infrastructure. By following iterative agile methodology and making the build cycles more iterative, solutions solution providers co-create solutions that deliver business value. c) AI-as-a-Product: AI-as-a-Product is when an AI software product can be configured according to the needs of an enterprise. An example of AI as a product would be BRIDGEi2i’s Watchtower & Recommender that provides granular insights with real-time alerts. These products can be configured as per the specific needs of an organization and will also have to work seamlessly with other software products on the enterprise shelf. The critical decision point will be choosing the right AI partner with domain experts, analysts, AI solutions engineering teams who can build the best solution in the shortest span of time. We believe with the shift in the scale of adoption, the role of AI Solution Delivery Leader will evolve as the one who enables the creation of production-grade AI-based automation solutions and lend business value.

“Companies today prefer the pay-as-you-go model where every service is compartmentalized and available to them as per their consumption. Cloud is a major reason behind this requirement being in vogue today.” Anil Bhasker, Business Unit Leader, Analytics Platform-India/South Asia, IBM for Analytics India Rise Of AI-As-A-Service Economy According to 14Dell Technologies’ Digital Transformation Index, India is the most digitally mature country in the world. With the third-largest startup ecosystem and a strong developer base, India is on the cusp of a massive digital transformation. As digital organizations move further up the ladder to harness the potential of AI across enterprises, the AI-as-a-Service model (AIaaS) model will become a necessity in the near future from provisioning pre-built accelerators, data access, right AI tools and APIs as self self-service trend gathers momentum. Veteran IT leader Kris Gopalakrishnan posited that AI and machine learning could be as big as 15$177bn IT services industry. Given how the AI disruption is here to stay, we see India playing a more significant role in strengthening the global AI ecosystem. India is the third-largest startup ecosystem across the globe, with 40,000 AI developers. We are also the youngest country in the world, which means that not only do we have the talent base to fuel transformation, we can also upskill and align the talent to harness the potential of AI. Home to some of the largest service providers, global system integrators and consulting companies, India is poised to become a global AI hub.

“India is no longer a test-bed for AI applications but is championing world-class solutions. By being early to market, having a strong machine learning expertise and developing powerful specializations around specific business functions, mid-size AI service providers are now well-positioned to deliver business value and specialization across the globe.” Prithvijit Roy, CEO & Co-founder, BRIDGEi2i The burgeoning AI Services market, led by global consulting majors like Accenture, Deloitte, PwC, KPMG, and EY is complemented by mid-size and niche AI Service providers like Mu Sigma, BRIDGEi2i, Cartesian Consulting and Fractal Analytics that are offering high quality AI expertise and in-built accelerators — pre-designed and pre-validated solutions which can accelerate “on-ramp” to AI effectively. With stronger competencies, AI talent base, and competencies in specific verticals — mid-sized firms are well-positioned to provide more value to larger enterprise customers. Which Sectors Are Frontrunners in AI Adoption & Where’s The Momentum Building BFSI, due to its sheer size, is the largest adopter of AI. We see Machine Learning, Computer Vision, and robotic processing getting very widely adopted in BFSI. Telecom, Retail. Healthcare & Manufacturing are the next two sectors digitizing their processes that will be the torchbearers soon. 1. Banks Are Detecting Fraud and Managing Risk With AI FSI industry generates enormous amounts of data mostly in a transactional form, which can be analyzed in real-time to make smart decisions. For banks, one primary application of AI is the automated underwriting of loans based on a customer’s entire history of transactions and credit scores. This would also eliminate human bias and errors that usually occur in loan approvals. AI is on top when it comes to security and fraud identification. By analyzing millions of transactions, machine learning systems are helping financial organizations identify anomalous patterns in transactions, which is reducing cases of fraud and strengthening trust among parties.

“In India, we see a lot of AI adoption in the area of using machine learning to build Risk Scorecards. The FSI sector has taken in a big way to this.” Ashwini Agrawal, Director, Financial Services, BRIDGEi2i 2. Telecommunication Players Are Using AI For Network Optimisation Telecommunications is another sector that is leading in the adoption of AI. This is because there will be 20.4 billion connected devices16 across the globe by 2020, and CSPs understand that untapped value can be generated with the data being generated. CSPs are adopting AI/ML for purposes like network optimization, virtual assistants, and process automation. AI is essential for CSPs to create self-optimizing networks (SONs), which gives telecom operators the capability of automatically optimizing network quality for a particular geography and time. 3. AI Is Critical For Customer Experience In Retail For retail companies, AI creates an opportunity to BRIDGE the gap between virtual and physical sales channels. From daily task management to gaining customer insights, AI is a key technology in a retail setting. The AI market in the global retail market size is expected to exceed$8bn by 202417, according to Global Market Insights. Factors like demand for supply chain optimization, enhanced business decision making, and forecasting among retailers are proliferating the use of AI in the retail market. Retail organizations emphasize the interaction between the business and customers is critical for the success of the business to create customer loyalty. As most retail businesses today are omnichannel, the use of AI helps them optimize their processes across different platforms, be it web, app, or the physical store. 4. AI is Driving Personalized Healthcare The growth of artificial intelligence in the healthcare market is mainly driven by fast-rising demand for precision medicine, predictive diagnostics. Apart from providing better healthcare services, AI can also help with effective cost reduction in healthcare expenditure. Healthcare personalization is crucial due to its use in medical diagnostics, where a patient’s present and historical data is used to detect and predict serious health conditions. In addition, the growing need for accurate and early diagnosis of chronic diseases and disorders further supports the growth of this market. 5. Manufacturing Is Leveraging Sensor Data For Predictive Automation In manufacturing, production processes are being automated, monitored, and integrated to create optimum use of resources. The staggering amount of data available in manufacturing processes through IoT sensors create the ideal environment to help train AI models. One major use case where AI is being leveraged is predictive maintenance of machines, where the analysis of various parameters of AI systems can alert companies of impending failures. AI algorithms are also being used to optimize manufacturing supply chains, helping companies adapting to market variables. Impact of AI On Business - Use Cases 1. Enabling Data-driven Digital Transformation for FS firm A leading Financial Services firm in India with over 8 million active customers and 15,000+ merchant locations across the country wanted to leverage data to enhance their digital transformation journey, including understanding their customer profiles and underlying personas, creating personalized recommendations and offers and reducing their fraud rates. Business Challenge Need to identify the next best/cross-sell offers, personalized recommendations for customers based on life stage and affluence to enhance customer experienceReduce fraud rates for first EMI defaultImprove IVR leakage and drop-off ratesDeveloping an Accurate Booking Forecasting Engine What BRIDGEi2i did? Use machine learning model to improve first EMI default scorecardIdentify classes of information available in data and change in the mix by seasonal months, use sparsely populated but important variables to drive higher 20% higher lift in modelDrop off & Leakage analysis and recommendations to improve the existing IVR menu BRIDGEi2i Explored multiple recommendation algorithms for identifying the next best product recommendation. By leveraging BRIDGEi2i’s assortment recommender engine with its Gradient Boosting Technique, the team recommended the next most probable products for each customer. The team mapped life-stage product recommendations for each customer micro-segment, stamped for each customer. The Impact Customer Life Cycle: 75% accurate top two loan recommendations & 33 cross-sell profiles identified across 3 segmentsAffluence Segmentation: Migrated to 17 bands, reduced concentration in low affluent segmentsIVR Optimization: Quantified IVR drop off (65%) – key nodes for improvement identifiedFraud: 70% outlier frauds detected; 2 investigated fraud captured & 40% reduction in First EMI frauds 2. AI-enabled recruitment solution for a low-cost carrier that caters to global ground management and air transportation. Business Challenge The client wanted a robust and efficient recruitment solution that is capable of handling vast quantities of data and process massive applications. The client wanted to digitize the process of recruitment with AI-based stack rankings of the applicants with profiles and performance parameters. What BRIDGEi2i Did? BRIDGEi2i, in partnership with a technology vendor, created a single platform for all requirements with an intuitive, user-friendly design. The solution is a one-stop for requisition to onboarding. Bots are deployed for basic transactions and responding to frequently asked questions. API linkage and contact with Job Boards, online Document Management, Background Screening, and Medical integration was also carried out. The Impact The incorporation of the BRIDGEi2i solution ensured that the client found the process to become much more efficient with instant access to the talent pipeline. Overall, the client got the Dashboard view, which provided better management and also reduced the candidate acquisition costs. The client was able to re-use the profiles for relevant roles and focus solely on sourcing and selection. Challenges & Opportunities in Enterprises India is primed for Enterprise AI owing to the huge base of consumers and a sheer number of use cases. The global and Indian landscape is fast evolving to introduce AI across enterprises. Over the next few years, we expect AI-as-a-Service & AI-as-a-Solution to flourish AI as a Services and AI as solutions, both to flourish. We also see an extended ecosystem with the Open Source community, AI Consultancies, and Service Partners who build their own assets so that the package can be offered to end-users as a service. But challenges still exist — as compared to the consumer world, AI in enterprises has to work on smaller amounts of data; for example, clickstream data in the consumer world versus user transaction details in the banking world. Hence, the accuracy of the predictions that AI provides is mission-critical. As compared to typical IT-based projects, uncertainty in outputs is inherent in AI and ML projects. Explainable AI will also be a key factor for enterprise AI adoption. A well-defined enterprise IT solution for marketing-to lead works in a deterministic manner, but an AI solution that predicts new customer acquisition would give very different and unexpected results based on the training data. Key growth enablers for enterprise AI in India are: Availability of usable structured data across various domainsAvailability of tech expertise in the talent marketMarket demand for cheaper options of automation Mobile and IoT availability of the high-end technology A growing number of sector-specific use cases across India, APAC & North America New business models and AI-based solution will drive synergies Topmost bottlenecks holding back AI adoption There’s a lot of confusion in the market with non-AI solutions getting mislabeled as AI solutions. Lower awareness at the CXO level on how to make investments in AI and drive the ROI.Data protection laws in India are maturing, and enterprises have to implement privacy. Explainable AI will be a crucial factor for widespread adoption. As opposed to typical IT-based projects, AI solutions are probabilistic, not deterministic. Hence the results expectations need to account for its nuances.A strong absence of industry-academia ecosystem.An acute need for AI talent and skill augmentation.

"Companies are in need of AI talent specialization to help lead by performance and innovation, and the industry is seeing an increasing interest in AI from up and coming professionals. Some of the top AI talent right now surrounds skills in IoT, cloud computing, and industrial robotics, and we’ll see more demand for expertise in Deep Learning, and Cloud and Distributed Computing. Recruitment for AI talent is going to shift towards more skill specialization, and more in-house talent augmentation to help address the shortage." Ronald Van Loon, Digital Transformation Influencer C-suite needs to meet certain criteria before implementing AI solutions at scale: Identify situations and use cases where AI makes can deliver the most value Need to have access to computing power that can process and explore these massive amounts of dataBuild a company culture that recognizes the need for AI Put in place data governance policies to manage data securely BRIDGEi2i POV At one level, BRIDGEi2i has AI labs and Smart Apps, a committed CoE of over 100 people researching, analyzing, and deploying solutions to business problems. BRIDGEi2i doesn’t believe confining these results to the labs; with its knowledge community SCalA, the employees are taken through a learning path disseminating that knowledge and expertise to apply it to the real world. By virtue of working closely with businesses and understanding the issues that concern them the most, BRIDGEi2i has been able to devise and pin-point the four troublesome areas that most businesses struggle with: Monitoring extensive data and real-time alertsAiding DecisionsPlanning and OptimizationInteractive overlays We can solve some of the most complex business problems through contextual solutions that leverage consulting expertise, advanced data engineering, and our four proprietary AI accelerators. Here are some scenarios where we feel AI capabilities increasingly find usage: Data Extraction: Data is now collected in many types, handwritten notes, excel sheets, images, the video that is almost impossible to parse in a short time manually. So, Image processing and Computer Vision being used to make sense of the data. Identity recognition with Computer Vision: Customers are being on-boarded with a video recording that records their facial features and used to identify them at PoS, access points, etc. to confirm identity. Insurance Underwriting: Customers record a video of the scratches and dents on a car damaged by accident, and that is being analyzed to ascertain claim reimbursement in insurance. NLP for topic mining and chatbots: A chatbot or voice-assistant is mining the data with NLP and provide customer resolution. Anomaly Detection: Finding out anomalies in patterns about what is not normal and flagging it off as “Risk” or “Likely Fraud.”Preventive Maintenance: Monitoring machine performance through the linked sensor and being able to predict when preventive maintenance is required so that shutdowns can be avoided. Conclusion & Way-Forward Looking ahead, the AI-as-a-Service (AAS) model offers a multi-billion dollar opportunity to service providers. AI consultancies are poised to ride the growth wave and compete for a bigger market share by providing an accessible path to AI, deep AI talent bench, a more responsive relationship coupled with the best-of-the-breed AI technologies and lower cost as compared to large vendors. Some of the major differentiators of AI Service providers are sizeable AI workforce, best-in-class solutions for specific domains, and presence across multiple sectors and geographies. Today, many organizations have more data now than in the past. However, the key challenge for building relevant AI applications is a learning data set. Most organizations taking their first steps in AI seek solutions around specific business problems that can deliver tangible returns against KPIs. AI consultancies with strong AI delivery competencies are highly valued for providing a swift “on-ramp” to AI tech through pre-built accelerators that can be easily integrated with existing IT systems and provide returns in 7-8 months. As PoCs mature into broader deployments, in the longer term, we’ll see AI Service firms becoming valuable partners in the digital transformational journey, and help enterprises deliver early wins in AI, even in the test and learn phase. In the next few years, we shall see more companies outsourcing AI initiatives. Some of the dynamics shaping the AI-related outsourcing market are a lack of talent, fear of going all alone on AI initiatives, and the rise of managed AI delivery models. As captured in the report, the AI Services market is dominated by the Big 4, mid-sized AI firms, and boutique vendors. To stay ahead of the pack, AI consultancies will have to integrate strong AI teams, bolster outsourcing capabilities, and build sector-specific capabilities. The focus will also shift on acquiring tech assets that can augment in-house capabilities and reduce the cost to serve. On the other hand, before onboarding AI vendors, buyers should understand how PoCs can deliver tangible ROI against the KPIs or specific business functions, the deployment methodologies, and how outsourcers can provide advanced capabilities.

“So far, the focus on Enterprise AI has leveraged standard models published by researchers in computer vision, speech, and NLP. These have made various new products possible and simplified consumer experience. As the field matures, capabilities like Differentiable Programming are making it possible to use AI technologies to solve core business problems. Combining the power of new hardware with flexible programming stacks and programming languages, it will become possible to embed business logic in Enterprise AI systems.” Viral Shah, Co-founder & CEO, Julia Computing State-of-Enterprise-AI-in-India-2019-1Download Read the full article

#enterpriseaiindia #enterpriseaiindia2019

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mobiwebtech · 5 years ago

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Latest Healthcare Trends That Will Redefine the Industry Future

The Healthcare industry has become one of the largest sectors in the world both in terms of employment and revenue. This industry has its own wings comprises of hospitals, doctors, nursing homes, laboratories, pharmacies, medical device manufacturers and patients. This market is one of the fastest growing industries in the world and it is expected to grow 5.4 percent between 2019-2022, from USD $7.724 trillion to USD $10.059 trillion. Healthcare industry has witnessed the high-speed innovative changes.

Now this is the time for the Healthcare Industry to gear up with the latest technological changes and fasten the heartbeat with these trends. These innovative changes are best fit for the healthcare industry because of their numerous functionalities including Hospitality management, Patient Data management, Doctors appointment, Checking up, Maintenance, etc.

Mobiweb’s Healthcare App Development Services

Mobiweb Technologies is specialised and well-known Healthcare app development company that is known for providing mHealth solutions globally. Our experienced and dedicated team have expertise in providing custom healthcare apps and software solutions for hospitals, patients and pharmaceutical companies. The key features we provide to our clients in mHealth apps are Mobility & cloud solutions, Blockchain security, Patient Gateway, mPrescription and Electronic health record software.

Here are the latest Healthcare industry trends that will redefine the future:

Artificial Intelligence

Artificial Intelligence is ruling the market nowadays, which will change both the patients experience and the way we look at hospitals and doctors. AI plays the major role in enabling intelligence in the Electronic health records, Medical imaging diagnostics, Virtual health assistance and Proactive medical care. This will immensely helpful for doctors and patients.

Internet of Things

For this generation IoT has become a necessary part of life. Internet of Things is a vital concept in the healthcare industry. IoT healthcare mobility solutions enables the access to both doctors and patients to ensure the benefits like Closed-loop (automated) insulin delivery, Connected inhalers, Connected contact lenses, Tracking patients, staff, and inventory and Enhancing drug management. This smart technology helps everybody, reduces costs and improves health productivity.

Also Read: Top 10 Healthcare App Development Companies

Blockchain Technology

Blockchain Technology is providing the revolutionary impact on the Healthcare Industry. With the execution of this technology, the need for the documentation can be completely waived off. The use cases of blockchain technology in the healthcare industry are Identity management, Data security, Drug traceability and Electronic health records.

Cloud Solutions

Cloud solutions are changing the way hospitals and doctors delivers the quality and cost-effective services to their patients. Cloud and the healthcare industry both are boon for each other in many ways including Better storage at lower cost, Better use of big data to treat patients, Remote patient care, Improved medical research and this technology will protect data from unauthorized access and breaches.

Core Features and Functionalities of Mobiweb’s Healthcare App Development:

User Application Features

Easy Login

Dashboard

Send Push Notification

Manage Payments

Geo Location

Approving or Rejecting Doctor Request

Receive the Subscription amount from Doctors

Manage Customer Registration Requests

Manages the List of Doctors

Admin Panel (Backend Panel)

Dashboard

Manage Data

Appointment Reminders

Prescription Management

Reported User Management

Required Development Team Structure:

UI/UX Designers

Android and iOS Developer

Front and Back-End Developers

QA Expert

Database Expert

Product Manager

Marketing and Sales Team

Delivery Manager

All these above mentioned innovative technologies are a boon for the Healthcare industry which is sure to promise a better future for hospitals, doctors and patients. If you are interested in creating a mHealth apps and software solutions, Mobiweb Technologies have expertise in providing customized healthcare app and software development solutions. Start Live chat with our experts now.

#HealthCare App Development Services #HealthCare Application Development Company #HealthCare Application Development Services #Healthcare App Development Company #Healthcare App Development

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realselfblog · 6 years ago

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Isn’t It Eyeconic? Vision Care in the Evolving Health Care Ecosystem

The vision/optical industry is one piece of the health/care ecosystem, but the segment has not been as directly impacted by patients’ new consumer muscles until just about now.

It feels like the vision industry is at an inflection point at this moment, I intuited during yesterday’s convening of Decoding the Consumer: The new science of customer behavior, the theme of the 13th annual global leadership summit hosted by Vision Monday, a program of Jobson Medical Information which is part of the WebMD family.

I was grateful to have an opportunity to share my views with attendees on the vision patient as health consumer through the health economic lens.

Marc Ferrara, CEO Information Services with Jobson, introduced the meeting with some context. The topic, “decoding the consumer,” was chosen as that vision patient, now consumer, has growing control over their experience – as they seek services for vision care and shop for products (lenses, eyewear, and supplies).

This is impacting optical retailers, from the corporate giants to the still-large presence of Mom-and-Pop brick-and-mortar storefronts in shopping strips, mega-malls, and even practitioners’ homes in exurban and rural geographies.

There’s a new data continuum with a shift in the relationship between the deliverers of services and their buyers. That data powers new relationships and programs, Marc explained.

He shared this image from Cracked Labs which illustrates the many data sources beyond the legacy health care claim that stakeholders can access and, if used for good, can benefit patient care and health outcomes.

Marc then presented an intriguing, if disturbing (to me), bar chart of “the future value of your data.” Globally, that calculated to a value of $2.36 per average internet user per month in 2025, $3.18 for the European citizen, and a whopping $9.82 for Americans. There are reasons underneath this value-calculation I’ll address in another post: top-line for me is Americans’ lack of comprehensive data privacy protection and lack of opt-in to data collection in everyday life (addressed in the concluding Hot Points, below).

In addition to the “data is the new oil” mantra, Marc noted the growth of omnichannel in retail that has begun to re-shape the consumer-facing optical industry. Over one-half of 213 retail chains listed in Internet Retailers top 1000 offered “buy online, pick up in store” fulfillment in 2018. Walmart, in particular, had a huge uptick in this during the 2018 holiday shopping season.

Marge Axelrad of Jobson then set out the agenda for the day, asking one of the day’s big questions, “Can experience and data co-exist?” She said, “of course it can,” as the day’s content proved out.

”We’re a little bit value and a little bit luxury” these days, Marge observed.

“Data and tech can re-define new experiences,” she said. We’re relying on technology to help us learn about what best works for consumer experience. And that’s true for health care as well as generic retail, Marge asserted, introducing Deborah Weinswig who is CEO and Founder, Coresight Research. Deborah spends one-third of her time in China, these days, and gave us the benefit of her learnings from Asia and retail innovation.

Technology is re-shaping physical retail, from Tiffany and Nike to retail pharmacy. Tech integration in the store and via e-commerce is changing the customer experience — and experience is table stakes now to keep the consumer’s loyalty, which is increasingly fleeting.

Here, Deborah’s concept of “boundaryless retail” will be quite relevant for health/care stakeholders, as the consumer can and will seek health everywhere – at home, on the go at grocery stores and workplaces, in their cars…omnichannel beyond (but including) media platforms.

Frictionless retail is also an important paradigm for health care, an industry rife with friction. A huge friction point we identified in our data-for-healthcare-good panel wrapping up the day is surprise medical billing due to patients’ unwitting use of out-of-network physicians and providers. Blockchain is proving to be a sound, effective use-case for keeping provider directories and credentialing up-to-date.

And that will enhance patient/consumer health experience and loyalty.

AI underpins all retail experience now – which is something we’re hearing in healthcare whether at HIMSS, CES, SXSW, ePharma, and other conferences since the start of 2019.

My talk was next up, as I presented the evolving retail health/care ecosystem landscape and the growing role of the patient-as-payor.

Andy Karp of Jobson kicked off the afternoon’s content which focused on data and technology. When Andy spoke of us all being part of the “digital nation” as “digital citizens,” his remarks resonated with me. “We are all part of the digital nation….we pledge allegiance to the digital nation several times a day,” he waxed lyrically. “The only passport we need is a smartphone.”

That means we need a code of data ethics, and for that Andy cited Accenture’s report on Building Digital Trust with 12 principles for using data for good.

A panel on the promises of blockchain technology for health care brainstormed how to make data more transparent, more secure, and more accessible for everyone in the data sphere, with Jill Malandrino of NASDAQ parrying with Janine Grasso of IBM’s blockchain team, and AdventHealth’s CTO Roger Smith bringing his in-depth health system knowledge to the insights.

I believe that the health care industry can learn from IBM’s “journey of a mango from farm to retail,” as Janine described, using blockchain to trace a food chain from farm to fork. Her experience in the early days of blockchain-building across all industries is that 20% is the hard initial work, but 80% of the project is convening the network to agree governance and incentive structures.

IBM is building a Health Utility Network which includes Aetna and Anthem, among other partners, to use for credentialing, claims processing, and other services.

Dr. John Whyte, Chief Medical Officer with WebMD, spoke about how people use the internet for health care search. As a Board Certified Internist, Dr. Whyte speaks as both a front-line health care provider in Washington, DC, as well as through his lens on the inside of WebMD, still among the most-trusted healthcare information portals: one in four U.S. adults uses WebMD each month, and the site is #1 in reach for the top 50 diagnosed conditions, he noted.

It’s also the #1 health site for eye glass wearers 25-54 years old. Over 20 million info seekers on WebMD had an eye exam in the past twelve months. Top search terms for vision/optical information were for dry eye (39%, and weighted toward women seeking this answer), astigmatism (34%), myopia (29%) and floaters/flashes (24%).

People have a lot of curiosity about eyes, John observed — what does an eye color say about one’s health? How can I banish bags from my eyes? What causes eye pain? The questions are many and varied and curious.

No health conference is well-curated in 2019 without some discussion on the growing role of voice tech, and Dave Bovenschulte, VP Strategy with Klick Health, and Justine Santa Cruz, SVP with Satisfi Labs, brought their deep knowledge to the topic. Their remarks informed our last panel session on turning data wealth into patient health.

Amy Heymans (Cueva), founder and leader of Mad*Pow (one of my own go-to health/tech designers) spoke on design for health care, patient engagement and behavior change; and John Ryan, General Manager of UnitedHealthcare Vision spoke of his organization’s strategic use of data in patient care programs for vision health.

Our end-of-day panel featured Dr. Whyte and me synthesizing the findings of the day on how health care and, especially, the vision/optical industry, can leverage data to benefit patient care and health. The elephant in the room all day, I felt and said, was privacy — or lack thereof. While Europeans in the room — remembering two of the major sponsors of the meeting were Essilor (based in France) and Luxxotica (based in Italy) — are covered by the GDPR for privacy of personal data, Americans are barely covered by a patchwork privacy quilt of HIPAA, GINA, COPPA (for children online), and other bits of policy. But the non-traditional data bytes (detailed in the Cracked Labs graphic above) that industry, and especially retail at large, are mashing up aren’t usually covered by HIPAA, unless they reside in HIPAA-covered entities’ information systems.

Our group-of-seven crowdsourced the importance of trust, transparency, and data stewardship to ensure that the patient-as-health-consumer and, ultimately citizen (in my own view) benefit from sharing data. Without these values and an ethical data framework, people won’t fully engage in health care…to the detriment of individual and public health.

Health Populi’s Hot Points: As experience and service become mantras in health care @ retail, it’s useful to call out a recent announcement from VSP, among the largest eyecare insurance providers.

You know about CVS buying Aetna late last year, bringing together the pharmacy-cum-healthcare services operation with a health insurance plan.

Now consider a vision/optical insurance plan entering the retailing side of the business. This is the news coming from VSP, one of the largest providers of vision insurance covering 88 million members, launching its retail optometry business cleverly named Eyeconic.

In their online story, they tout the tagline, “Actual Experts. Actual Humans.”

Check out the lower right portion of the website snippet: “We’ve got an eye for each of yours…The Doctor Connection.” A key message of Eyeconic is their value proposition of connecting you, the patient-consumer, with a real-living doctor, not a chatbot, an app, or virtual human.

As I reflected on Eyeconic and what it means for the vision consumer, I told the group about Dr. Eric Topol’s latest book, Deep Medicine (reviewed here in Health Populi). The tag line of the book is how AI can help humanize health care.

The message here that Eyeconic has adopted meshes with Dr. Topol’s view that AI is key to helping humanize health care — but to complement and enhance the provider’s ability to spend quality time in partnership with patients.

The post Isn’t It Eyeconic? Vision Care in the Evolving Health Care Ecosystem appeared first on HealthPopuli.com.

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maxihealth · 6 years ago