#LS Retail Partners in Qatar

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Case Study: Taj Holding 

Microsoft Dynamics 365 / By Trident Information Systems

Taj Holding is an investment company based in Saudi and holds 19 companies across multiple sectors in different countries within the MENA region. Being a growth-oriented investment and holding group, it is consistently expanding in terms of industries and headcounts. At present, Taj operating firms have a total of 900 employees operating in industries like O&M, manufacturing, logistics, engineering, transportation and healthcare, architecture, retail, design and branding, F&B, etc. Taj looks forward to deploying a comprehensive ERP (Enterprise Resource Planning) system like Microsoft Dynamics 365 to support its vision of sustainable growth through integrated diversification. The need seems apparent with the company’s growth and increased stress in its house company – Nucorp.  

Nucorp provides shared services to all Taj operating firms and believes they can balance the load with a modern comprehensive ERP System. One of their companies, BESIDE, was already using an ERP solution tailored to their needs. However, they were using the older ERP version.  

After thorough research, Taj decided to implement Microsoft Dynamics 365 in all of its companies and contacted Trident Information Systems to support them further. Our experts analyzed the business challenges and requirements to customize a perfect ERP solution. 

Business Challenges  

Due to increasing business size and headcounts, the business faced operational difficulties including: 

Inefficient finance and accounting management systems wouldn’t maintain accurate cash flow. 

The inability to handle increasing headcount efficiently caused tension and payroll issues.  

Difficulty in managing different warehouses, sites, and offices caused poor decision-making and delayed communication. 

Lack of flexibility in their current business management system would not support business growth.  

Poor scalability options for their constantly growing business caused business disruptions.  

Disparate systems caused a delay in operations, loss of data, and stress among the management. 

Poor workflow management due to lack of transparency, poor reporting, and inefficient cash flow management.  

Business Requirements 

Taj Holding believes a comprehensive ERP system can resolve all their challenges and provide much-needed flexibility and scalability. Their ideal customized ERP must include the following features:  

Core Finance and Accounting Module for their growing business.  

Human resource management module to manage 900 employees. 

The capability of supporting the future deployment of the business. 

Integration of other modules to meet specific needs of Taj operating companies.  

Integrated business processes within the organization and improved coordination among different departments.  

Automation of key back-end processes.  

Greater control and efficiency in manufacturing, trade, distribution, contracting, retail, and warehouse and inventory management optimization.  

Detailed reporting on customers, sales, and inventory.  

Integrated finance to optimize end-to-end back-office operations.  

Solution by Trident Information Systems –  

After analyzing and reviewing the overall challenges of Taj Holding, Trident proposed the given products for managing operations on one technology platform to get seamless integration among different entities, functions, and to have a single source of truth. We offered them two Microsoft Dynamics 365 products:  

Product 1: Microsoft Dynamics 365 Finance and Operations  

Product 2: Microsoft Dynamics 365 Business Central  

Taj Holding’s business functions and requirements are grouped as follows:  

A single platform to handle all the operations of diversified business entities.  

Central server at head office to integrate seamlessly with all systems at different sites, warehouses, and offices. They can save cost and time with easier administration and maintenance jobs.  

Centralized masters (stock items, suppliers, customers, price lists, etc.) 

Real-time and accurate data analysis for more logical decision-making.  

Workflow and Management Authorization setup throughout all locations and business processes. 

A robust backend system on which the rest of the system can reside giving a single operating environment and seamless integration along with state-of-the-art backend ERP functionalities. 

Microsoft Dynamics 365 Finance and Operations 

Microsoft Dynamics 365 Finance and Operation is cloud-based Enterprise Resource Planning software, well suited for large-scale or diversified businesses. It allows you to track all your finance and inventory. Some of its specifications are given below:  

Capabilities: Unified global financials and operations to facilitate more informed and suitable decision-making. It has advanced capabilities across manufacturing, finance, supply chain, and operations. In addition to it, it has extra capabilities in HR, sales, projects, and customer services through a wider Dynamic 365 range with a full D365 plan.  

Analytics: With embedded Power BI (Business Intelligence), it provides rich analytics and reporting functionalities. 

Number of Users: It must have a minimum of 20 users.  

Ideal Organization Size: Organizations with over 200 workers must use Microsoft Dynamics 365 Finance and Operations.  

HR, Payroll, and Administration: HR solutions like (Recruitment, talent acquisition, retention, training management, and performance management) are available out of the box. Payroll is the third-party ISV solution developed and designed on D365 Finance and operations. 

Core Finance and Accounting Module: It has advanced capabilities around logistics handling.  

Retail Management: Allows handling retail management out of the box. 

Manufacturing, Material, and Production Planning: It has advanced capabilities in Manufacturing (Product Lifecycle Management, Complex and Agile Manufacturing Support, Complex MRP (Material Requirement Planning) and MPS (Mass Production Schedule) Support, Highly Scalable solution) 

Microsoft Dynamics 365 Business Central  

Microsoft Dynamics Business Central is cloud-based, all-inclusive management software that allows customers to upgrade from their legacy ERP to a single, comprehensive solution. It managed finances, operations, sales, and customer services. It has a variety of specifications, which may include: 

Capabilities: It grows past your basic accounting software and integrates your business to aid more logical decisions.  

Analytics: BI tools including reporting, dashboards, and ad havoc analysis.  

Users: Even one user can use this system. 

Organization Size: Organizations with 50-200 employees can opt for this software.  

Payroll and Administration Specifications: Complete HR and payroll solutions will be third-party ISV solutions designed and developed on Dynamics 365 Business Central.  

Core Finance and Accounting Module: Business Central meets the requirements of Taj Holdings as per the current scope.  

Logistics, Inventory, and Product Management: Extensive logistics capabilities can be deployed with the Trident ISV logistics solution. Business Central meets the requirements of Taj Holding as per the currency scope.  

Retail Management: Advanced capabilities in handling retail and F&B solutions using LS Retail. As of today, combined solutions of Business Central + LS Retail called LS Central are not available in the GCC Region and might take 2-3 months. 

Manufacturing and Material & Production Planning: Business Central fulfils the current requirements of Taj Holding.  

How did Taj Holding Benefit from Microsoft Dynamics 365? 

Microsoft Dynamics 365, being a comprehensive ERP solution for SMBs and enterprises, empowered Taj Holdings to work effectively, manage change and compete globally. It made it easier to supervise all the businesses located in different countries. Some of the other benefits Taj Holding witnessed are as follows:  

Increased Productivity: With familiar, easy-to-use tools, role-tailored information, and task-enabled personnel to work faster and make smarter decisions.  

Managed Changed and Growth: Scaling became easier with a single ERP solution which supported their strategic initiatives and helped them manage the marketplace, like new product launches, mergers, and acquisitions.  

Global Competitive Edge: With a single ERP Solution, they could successfully manage the complexities of global organizations. It also helped them standardize processes and gain visibility across all their organizations while keeping on top of changes in local regulations.  

Simplified Compliance: Microsoft Dynamics 365 helped them comply with global regulations and reduced the risks and liabilities associated with corporate governance and customer initiatives.  

Automation with Cloud: Cloud infrastructure automated software deployment and provisioning, operational monitoring and reporting, as well as seamless lifecycle management.  

Different Microsoft Services: Dynamics 365 uses several Microsoft services to enable a “One Microsoft” solution where Taj Holding can manage a single sign-in, subscription management, and billing relationship with Microsoft Dynamics 365, Microsoft Office 365, and other online services. 

Microsoft Dynamics 365 uses various features of the Azure platform such as Microsoft Azure Storage, monitoring, networking, and SQL Azure. This ERP Solution benefited Taj Holdings Tremendously. They could now scale easily and leverage the many benefits of Microsoft services. Since there are 19 different companies under them from different industries located in different countries, D365 made regulatory compliance easier for them. If you want to streamline your operations like Taj Holdings, you can Contact Trident Information Systems, a Microsoft Dynamics 365 Gold Implementation Partner. 

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How Can Supermarkets Reduce Food Waste?

Retail ERP Software / By Trident Information Systems

Have you ever realized how much food your business is wasting every year? Probably more than you realize! It contributes to the waste management burdens on a significant level globally. According to The United Nations Food and Agriculture Organization, wasted food costs add up to US$936 billion a year. It is burdening the food management system and causing major threats to global issues like climate change, pollution, and biodiversity loss. The UN is urging countries across the globe to cut the waste in half by 2030. ERPs (Enterprise Resource Planning) like LS Retail ERP have proven itself to be effective in tackling this situation. It is recommended to contact LS Retail Gold Partners as they are backed up with a strong track record.  

It is shocking to note that the United Kingdom alone is throwing away food that makes up to 190 million meals a year. The edible surplus is going into animal feeds, landfills, or plants.  

Food wastage is a global issue that needs to be tackled as quickly as possible, but it also needs a balancing strategy as well. By their very nature, supermarkets tend to stock up varied materials with different shelf lives and end up throwing up food that is no longer considered fresh. They need to find a suitable solution to guide them in buying relevant items in relevant amounts while fulfilling customer demands and providing fresh material at all costs. We have compiled a list of solutions for you to minimize waste as much as possible. 

#1 Manage Expiry Dates Properly  

One of the major factors leading to food waste is expiry dates. It has been estimated that 87% of food that is wasted from grocery stores is because of them having to dispose of expired products.  

The first thing that the stores can do is to educate their customers about what exactly the expiry date means. Many consumers do know the difference between sell-by, used-by, and best before dates. However, there are still people who are confused between them. Thus, supermarkets can assist buyers by standardizing this information while addressing it to their customers in clear and simple formats.  

Supermarkets are also inclining towards software such as LS Retail ERP that can track expiry dates and help them create discounts and exclusive offers on individual items that are about to expire, so they can be sold while reducing food wastage. Tools like Dynamics Pricing grab customer attention and encourage them to purchase near-to-expire items over fresh products.  

#2 Analyze Waste Patterns with LS Retail ERP 

LS Retail ERP specialized in collecting and analyzing waste. Even Grocery stores these days are realizing the importance of collecting data from different touchpoints like their eCommerce site, vendor data, smart shelves, and loyalty programs. However, there are still some who prefer to operate on spreadsheets or paper printouts. By doing so, they miss capturing essential data which could deliver special insight to boost their efficiency and profit at the same time.  

By optimizing demand planning and advanced data analytics solutions, they can use the collected and big data to predict demand, identify waste patterns, and order exactly the amount they need.  

#3 Shift to Modern Appliances  

According to a study conducted by the International Energy Agency (IEA), the grocery retail sector sucks up to 2% of the globally used energy, which is even more than what data centers across the world consume. Energy and asset monitoring solutions throughout the stores play a key role for engineering solutions worldwide food system (which is under massive pressure) 

The key challenge is to maintain food quality and safety while using the least amount of energy. Modern refrigerators can help significantly with this as they are reliable and keep food at the current temperature. LS Retail ERP can take this a step ahead with its essential and actionable insights on how to enhance energy performance.  

FAO declares that over the past 5 years alone, ERP Solutions have managed to save up to US$37 million (about $0.11 per person in the US) by reducing food waste.  

#4Train Your Staff to Cut Food Waste  

The food and packaging damage is most likely to occur during the transition phase. One of the most common mistakes that staff members make is to place heavy objects right over the easily breakable or easily bruised produce such as eggs and fresh fruits. This can end the writing of the entire box of fresh produce. This affair is very costly.  

Food retailers can avoid scenarios like this by professionally training their staff. Getting staff on board and introducing methods to curb food waste can bring a meaningful change.  

For Instance, in Germany, Metro Cash and Carry staff is trained in all aspects of food safety and hygiene while storing, processing, and storing. Thus, reducing loss of food and a greater volume of marketable products.    

#5 Donate the Surplus  

One of the best things supermarkets can do to reduce food waste is to donate their surplus for human consumption. In the UK, the top ten supermarket chains are donating less than 6% of their surplus for human consumption.  

A representative of Tesco, the UK supermarket that gives away the highest surplus of its surplus food quotes “We first published our food waste data in 2013 and believe that only by understanding the hotspots can we reduce waste” then he also mentioned “Our priority is to reduce this surplus through optimizing our forecasting, ordering and ‘reduce to clear’ processes. Our target is that no food safe for human consumption will be wasted and [if you deduct 16,497 tons sent to animal feed and 9,661 tons given to colleagues] we are now 77% of the way there.” To achieve this, they used LS Retail ERP. 

Conclusion  

The world’s food issues need a radical solution throughout the supply chain. Using technology like LS Retail ERP can track inventory and its expiry date as well as provide meaningful insight to help you reduce waste could bring a significant difference. This Retail Management Software is one of the best solutions used to curb food waste across various supermarkets. Contact Trident Information Systems for further information. We are the LS Central Diamond Implementation Partner and Microsoft Dynamics Gold Implementation Partner.  

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How to Transform your Data into Actionable Insight?

Microsoft Dynamics 365 / By Trident Information Systems

Discover a transformative line of business application built using Microsoft big data and advanced analytics. BI is best practices that enable access to and analysis of information to improve and optimize decisions and performance.

Advance Your Analytics Journey

BI (Business Intelligence) and analytics within your company with Trident Data Analytics. Starting out with the right solution from Trident which enables your organization to rapidly accelerate from Reporting to Monitoring.  Trident’s Data Analytics Solutions connects to the applications that you have deployed today, including Microsoft Dynamics 365 for Operations and legacy Dynamics AX 2012.  Insights include historical trending, drill-down reporting, and improved insights into your operational and financial business needs. With Trident Data Insights, there is a single source of the truth for your analytical data.

Offerings

To help clients meet the demands of today and plan for tomorrow, we offer the following services:

Business Strategy and Enterprise Metrics: Enterprise information management strategy and roadmap development, business information health assessments, business case development, platform and tool evaluations, architecture definition and enterprise metrics management

Business Process Application: Event monitoring, BI adoption, organizational deployment and user empowerment

BI Capabilities: BI rationalization and consolidation, data visualization and analytic applications development, BI Center of Excellence, cloud reporting

Analytic Applications: Enterprise analytics services, industry solutions and web analytics

Information Infrastructure: Data modelling, data architecture, data integration Center of Excellence, master data management, metadata management, data quality management, data warehouse performance improvement, design and development, quality assurance and auditing and data governance

Assess Analytics Maturity & Develop Roadmap: Analytics maturity assessment across categories such as Organisation, infrastructure, Data management, Analytics, Governance

Data Exploration & Preparation: Data discovery & mapping exercises. Establishing data governance rules for initial rolls out of BI.

Trident Data Insight Foundation: Deployment and configuration of ADI semantic layer. (ie: Data warehouse, power BI Content packs). Designing and development of initial BI focus for a specific area of your business.

Trident Data Insights Analytics: Specifically targeted predictive and prescriptive insights. Focused on business outcomes

Data Visualisation

Organizations are building huge stack of data but the key to unlock the data is through visualizations like reports, metrics, KPI’s and dashboards. Trident’s  Business Intelligence and Analytics visualization services are giving shape to the data and turning data into metrics which can be tracked at various levels by CXO’s and managers. Trident’s visualization service is tailor-made based on your organization sector which decides the key KPI’s essential for your organization. We are Delivering real-time solutions to organizations which enables them to make informed decisions.

Build End-to-End Framework From Big Data Platform to Solutions

Engineer, Monitor and Maintain

We can help you with the right skills, tools and expertise to turn your business problems into business insights. Our data engineers analyse and integrate all your data (both structured and unstructured ) and try to make it tangible for your business. Our expertise in cloud computing platforms including AWS, Google, Azure, IBM and Oracle enable us quickly build bespoke Big Data platforms that can be up and running within hours, and not days.

Predictive Analysis

With the techniques like data mining, statistical algorithms, modelling, machine learning and artificial intelligence, we identify the likelihood of future outcomes basis the historical and existing data lying in your data warehouse. We help you understand Beyond What Has Already Happened and provided the best assessment of what will happen in the future. We build and deploy predictive modelling directly into your business processes using our multi-faceted predictive analytics capabilities in a single solution.

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Streamline ordering and communication with a connected Kitchen Display System (KDS)

Uncategorized / By Trident Information Systems

Since LS One 2020 was released in July, the LS One team has been developing extra functionality to enhance the system. They have put special focus on extending the capabilities for restaurants and food service businesses. Trident is LS Retail Central Platinum Partner, offering ERP for Retail & Hospitality.

The Kitchen Display System (KDS) is a digital order viewer that replaces paper tickets and printers in a restaurant kitchen. A KDS has become an essential component in a modern kitchen, as it helps organize and streamline work:

No more stained, hard-to-read paper tickets: all orders are displayed on screens, clear and tidy.

No need for servers to waste time running from the front to the kitchen and back: all communication between kitchen and front (orders, items, their preparation status) goes through your POS system.

Items and orders are automatically routed and displayed at the proper food preparation stations.

Items are shown on the screens by production order, so kitchen staff can start and complete preparation timely.

Kitchen staff can bump dishes to different stations, or mark orders and items as ready.

The Kitchen Display System and the POS are connected via a two-way communication system. Front-of-house staff can see the status of orders at the POS, and make sure all dishes are delivered to the guests at the right time.

You can add screens and set up specific automations to follow your kitchen’s flow.

In the past, to connect a KDS to LS One you needed to do your own integration. From this version of LS One onwards, you can use your LS One POS system with the LS Retail Kitchen Display System. The systems are connected out of the box, no extra work needed.

Picture this:

Your server takes the order at the POS. When they send the order to the kitchen, the items are automatically routed to the KDS in the correct kitchen station (for example, the grill station versus the sauté or dessert station), and displayed in the right order of production.

When a guest asks “When is my dish coming?” front-of-house staff can check at the POS the status of the order, and update the table. Easy, quick, and professional.

Sell groups of items easily with assembly items

It’s now easier than ever before to sell multiple items at once – for example, as a gift basket. In LS One you can now create “assembly items” by combining different items into one. The options are endless:

Set up deals (or meal deals, if you run a restaurant or café)

Create hampers and gift baskets

Make bills of materials

Set up recipes, managing the ingredients as separate items

Assemble supply kits

Do you run a chain, and want to differentiate your offering across locations?

You can vary the list of component items between locations, and easily substitute products or ingredients as needed. For example, your holiday hamper can include Gouda cheese, instead of brie, in some of your store locations.

You can set a special price for the final item, or add up the prices of the items that compose it – your choice. If you want, you can also display the list of components on the POS receipt, on the printed receipt, and on kitchen orders – or you can hide it.

The integration to SAP Business One ERP just keeps on getting better

Since we introduced the out-of-the-box integration between LS One and ERP SAP Business One, more and more businesses have moved from other POS solutions to LS One. Using their valuable feedback, we have been working on the integration to make it even more immediate and seamless.

You can now add a U.S. tax setup when you create a customer on the POS

The login service layer is more intuitive and quicker

We have added tax synchronization for specific localizations

You can now easily connect to different versions of SAP Business One HANA

More enhancements to come as the LS One team keeps on ironing out the wrinkles.

Endlessly enhancing LS One

We are continuously working on improving LS One in terms of functionality, speed and simplicity. Some highlights from this release:

You can now add the company’s country information

Discount calculations are way faster than before

We have redesigned the “send to station” and “menu type selection” dialogs (restaurant-specific functionality)

The kitchen printing/send to station functionality is now fast and seamless (restaurant-specific).

You can find more enhancements and fixes in the release notes. And as usual, more improvements are ahead as the team keeps on working to make LS One the best POS in the industry.

If you have any comments, suggestions, or any query for us, get in touch! or write at info@tridentinfo.ae

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LS Central Helps Optimizing Your Restaurant Operations

Uncategorized / By Trident Information Systems

Are you running a flourishing restaurant where your current Restaurant Management System fails to support your growth? LS Central can help you in this case. It assists you in polishing your customer services with its robust features and tools. LS Central is a unified Hospitality ERP Software that helps you optimize your restaurant services by integrating your floor staff with the kitchen to bring what your customers ordered without delay. It provides a transparent view of your business with dashboards and real-time reports to help you create logical and data-driven decisions.  

With actionable customer insights, you can create successful loyalty programs. Also, with real-time inventory reports, you will always have balanced stocks with minimum wastage. Predictive analysis will never let you go out of stock. And with automation, you will hand over monotonous tasks to the machine.  

There are more features, tools, and benefits of LS Central than you can count. In this blog, we will explain how LS Central can get your restaurant at a rapid pace.  

LS Central Restaurant Management System Works Wonders for Your Business  

LS Central is one of the most renowned Restaurant Management Systems designed for SMBs and enterprises. It will help you:  

Get Centralized Control Over your Restaurant Business 

LS Central collects and stores data centrally and gives decision makers a centralized view over their business. You can access details on all your restaurant chains located in different locations from the headquarters. With real-time reports, you can decide menus, prices, and recipes according to their popularity in a certain location. Purchase mindfully while cutting wastage, look through your exhausted stocks and order the right amount. Also, you can order according to demand prediction and simply automate your replenishment. The best part of this Restaurant Management System is that it helps you manage your staff more efficiently. You can assign your staff duties that fit their talents.  

No Errors with LS Central  

Those restaurants that prefer to work on different software for different purposes, facing errors now and then are pretty common for them. Not to mention, the time and resources they lose on their maintenance are huge. However, this is not the case with LS Retail ERP, it is a unified Restaurant Management Software that helps manage your entire restaurant on the same platform. You can easily store and access data in one place. Easily accessible data leads to more accurate operations in less time.  

Attract More Customer Loyalty and Grow your Business  

LS Central Restaurant Management System stores customer data and presents it in actionable and insightful reports. Customer insights are the strongest tool to cater to your customers; when you understand your customers, their spending patterns, and preferences, you can create successful loyalty programs to attract more customers. Moreover, with a POS System, customers can place easy orders and pay easily at the table and can customize the menu. With the right knowledge, you can personalize discounts, promotions, and other offers for individuals or groups. It is essentially important if you aspire to deliver faster and more precise services.  

Connect Your Kitchen Floor Staff with LS Central  

With LS Central, you can link your staff to the kitchen by showing the status of each table’s orders and establishing delay-warnings. Staff members can correctly serve consumers thanks to this user-friendly graphical interface Restaurant Management System. Having a faultless atmosphere can help your management, even if your restaurant has the biggest floor. Keep track of your clients and reservations so you can handle them flawlessly and professionally. Furthermore, connecting the kitchen with staff also saves the bulk of their time. The server doesn’t have to travel from the front to the kitchen and find the right kitchen counter to transfer orders. Instead, they can simply take orders at the table and share the details with the KDS (Kitchen Display System) via Point of Sale Systems.  

LS Central is one of the most renowned Restaurant Management Systems across the globe and has been serving SMBs and enterprises for a while. If you wish to implement it, you can contact Trident Information Systems, a Microsoft Dynamics 365 Gold Implementation Partner, and LS Central Diamond Partner. With a robust track of accomplishment, we have managed to acquire a massive team of technical resources, strong clientage, and various awards every year. Contact us for further information or a demonstration.  

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How can Charity Retailers Select the Right POS and Unified Software Solution?

Retail POS Solution / By Trident Information Systems

Making the move or upgrading to a new version of Retail POS System or ERP Software for eCommerce affects every area of a retailer’s company. It can be much worse for charity merchants, who must account to their patrons for their running expenses. They must be able to justify any additional investments made to meet the increasing administrative load they currently confront, even if it is one of their largest expense centers. 

But there is no longer a choice to do nothing. Charity merchants cannot afford to cling to antiquated procedures and outdated technology as they struggle to stay viable and deal with issues like multi-channel stock management, retaining supporters, and obtaining the largest gifts from frugal customers. The most discerning understand that the proper Retail POS Systems and Retail ERP software may relieve their pain. Several well-known charities, like Sue Ryder, Ten Thousand Villages, and the Royal Horticultural Society (RHS), have made the switch. 

Ralph Larcombe, the manager of Sue Ryder’s EPOS systems in the United Kingdom, stated that the organization’s sole purpose in being there was to make money to fund its healthcare department and do good deeds. Therefore, getting value for their money was crucial to them when choosing a new IT system. 

Sue Ryder chose to upgrade to the most recent version of LS Retail Software Solution. Their trustees reviewed the business case to ensure that the initiative would produce the anticipated return on investment (ROI). The organization is now benefiting from automated replenishment, improved data administration, intelligent reporting, and a simplified till that requires less training for new volunteers in terms of saving money and time. 

How can ERP Software for eCommerce Manage Every Aspect of Your Charity Retail Store? 

You will eventually lose sight of which parts of your business are doing well and which aren’t if your data is stored in silos across many databases and your channels don’t connect. Because of this, charity retailers want ERP Software for eCommerce that gives them a clear picture of their data, complete control over their business, and real-time data on goods, sales, and customers for all of their physical and online stores. 

LS Retail Management Software is now used by the UK charity RHS to power several retail sites. The software is used by the corporation to handle its supply chain, sales orders, order fulfillment, and finance for its retail and sales operations. RHS is equipped with all the tools necessary to manage: 

Retail Activities throughout the garden centers.  

Finances, except charitable finances.  

Inventory, e-commerce sales, gifts, and books.  

Events.  

Data on products, customers, and sales. 

How Does it Help You Manage Volunteers and Employees? 

Charity shops by definition have a high worker turnover rate. The majority of retailers often use volunteers of various ages, who must be recruited, employed, instructed, and managed. Therefore, having cutting-edge Retail Point of Sale Systems that is simple to use, need little training, and can simply organize employee schedules is a priceless tool for your nonprofit organization. 

A straightforward and easy-to-use Point of Sale System was important to Sue Ryder when choosing a new retail system. 

EPOS Systems Manager Larcombe remarked, “Having a till that is straightforward, transparent, clean, and easy to use, is of enormous importance to us. After a brief 45-minute training session, the volunteers at the Sue Ryder stores—some of whom are seniors without any prior retail experience—can use the till with ease. Our volunteers may practice without actually doing transactions in the training mode on the LS Retail till, and they often pick it up pretty fast.” 

How Strong Business Analytics and Embedded Power BI can Provide Better Visibility? 

Do you fully comprehend what is occurring throughout your network of charity shops? Data analytics may be useful, especially for the price and assortment optimization, if you want to quickly identify the goods and places that are generating the most money and where you should take action. Although you may add these sophisticated features to your Retail Management System, it is more cost-effective to have them integrated into the ERP Software for eCommerce as opposed to using a separate software solution that you’ll need to operate, pay for, and keep up to date. 

Managers at Ten Thousand Villages now have far better visibility into what is happening thanks to clever ERP Software for eCommerce and a centralized source of data. They can act on opportunities and fix problems in real-time, even on the busiest retail days, thanks to a Power BI dashboard that pulls data straight from the Retail ERP. Hence improving sales performance. 

Today, a lot of charity retailers work with ERP Software for eCommerce such as LS Retail Software Solution. If you want to implement this solution, you can Contact Trident Information Systems. We are Microsoft Dynamics 365 Gold Partner and LS Central Diamond Partner. With a strong track of accomplishments of 22+ years, we have partnered with various renowned businesses across the world.  

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How Manufacturing Industry Transformed using Microsoft Dynamics 365

Uncategorized / By Trident Information Systems

The future of manufacturing will be defined by the quality of investments companies are making today

In the not too distant past, efforts in manufacturing to optimize productivity and increase customer satisfaction were viewed as separate endeavors. Today, the convergence of physical and digital trends is disrupting these kinds of assumptions.

Manufacturers today care about integrated digital and physical systems, improved visibility, increased efficiency, additional flexibility, and lower costs. They want to connect equipment and factories, leveraging data from the factory floor to the customer call center to improve every aspect of their operations.

But this is just the beginning. Digitization is fundamentally changing the way manufacturers do business, enabling a customer-centric approach while optimizing operations. Digitally empowered manufacturers engage customers throughout the product lifecycle from design to field service. They sell value-add services to complement the product sales, opening new revenue streams and strengthening their customer relationships. And they are revolutionizing delivery of these differentiated services, using technology like augmented reality to combine the eyes of a technician in the field with the insights of an expert back at headquarters.

Capitalizing on these trends isn’t limited to large, well-resourced manufacturers. Across all kinds of manufacturing operations, the opportunity to digitize and transform your business has never been more accessible.

Imagine your business transformed

The Microsoft vision for supporting digital manufacturing embraces the seismic shifts in the industry today. We’ve created solutions that provide a unified and flexible approach across front office and production floor processes. Our approach enables transformation in six ways:

Optimize supply chain operations through better visibility and collaboration

By collecting, integrating, and visualizing global supply chain data worldwide, manufacturers gain better visibility into their operations from production to sales. For example, one of the world’s largest industrial automation firms found that by automating the collection and analysis of data from remote installations across the petroleum supply chain, they strengthened their competitive advantage with a faster time to market. Improved access to supply chain data is also the basis for better collaboration across production, supply, service, and sales.

Streamline the management of assets, products, and production

With a consolidated view that unifies process oversight and provides real-time insight, manufacturers can institutionalize efficiency gains and use connected devices to monitor and resolve issues remotely. One leading manufacturer of industrial robots enabled 24-hour continuous uptime using this approach. The additional insights into production and customer usage also allow manufacturers to provide value-added services like ongoing monitoring and proactive support.

Engage customers in powerful new ways

To deliver personalized and contextual engagement across any channel, manufacturers must provide customers with more visibility and build trust through fast and convenient responses. This engagement approach is built on a combination of predictive analytics, the ability  to deliver value-added services at scale, and guided or self-directed service that’s relevant to customer needs. With the implementation of a connected platform for sales through service, a leading home technology manufacturer not only solved potential problems remotely before customers ever felt the impact, but provided custom differentiated offerings based on unique customer usage and purchasing history.

Transform service centers into profit centers

Thanks to the ever-decreasing cost of IoT sensors, sophisticated mobile devices, and cloud-based data aggregation, manufacturers can improve service quality and margins by offering remote monitoring and proactive maintenance services that supplement break/fix support. By more intelligently coordinating technicians equipped with mobile and virtual reality tools, companies can leverage existing expertise and minimize costly engagements. A leading tire service and manufacturing company found that by combining customer records, technician availability, and back-end inventory in a single mobile-friendly system, it could provide a seamless user experience as well as improve its service delivery.

understand their business more deeply, from customer usage through supply chain sourcing and production. With IoT-enabled parts, assets, and products, manufacturers can gain the insights needed to innovate. Data from connected products and equipment can empower developers, engineers, and technicians to collaborate. For example, teams can identify overengineered or faulty components and track product usage in the field to improve future designs. When a leading information and communication technology company implemented remote monitoring, they decreased time to production as well as accelerated the cycle of innovation using a data-driven approach.

Empower employees to work more effectively

When a company can provide 360-degree views of customer assets and work order history, technicians are empowered by a better understanding of not only the job in front of them, but of other similar and successful field service engagements. This goes hand in hand with empowering service agents to provide instant feedback, using machine learning to find and follow similar cases for successful troubleshooting, and scheduling a visit or evaluation. A leading auto manufacturer wanted to save money by unifying their siloed customer service and customer engagement while providing employees with better tools to understand customer sentiment. To accomplish this, it implemented a system to connect production and project management with their customer relationship management systems in order to deliver personalized service and recommendations to their customers.

Introducing Microsoft Dynamics 365

For manufacturers, Microsoft Dynamics 365 ends the artificial divide between CRM and ERP systems and supplements necessary capabilities with rich analytics, embedded intelligence, and the convenience people expect from consumer apps on their phone or tablet. Dynamics 365 unites the front office and the back office with a single end-to-end system for managing every aspect of your business, at the pace and scale that’s right for you. Digital transformation isn’t accomplished overnight and leveraging current investments is a key component of any successful approach. With Microsoft, you can optimize across all your processes while laying the foundation for connecting advanced technology in the future.

[tridentinfotech]