#Asia-Pacific Communication Platform as a Service (CPaas) market News

[futuretonext]

The Asia-Pacific Communication Platform as a Service (CPaas) market is projected to grow at a CAGR of around 33.39% during the forecast period, 2022-27, says MarkNtel Advisors in their recent research report. The major factor driving the growth of the market is the increasing use of communication platforms as a service for customer engagement, by providing contextual communication solutions to customers & improving the overall customer experience.

[ilmemcmi]

Asia Pacific Communication Platform As A Service Market is Rising Adoption of Unified Communications Services

The Asia Pacific communication platform as a service (CPaaS) market is involved in developing and integrating communication capabilities such as voice, video, text, and fax into applications and workflows. CPaaS products are advantageous for startups and small- to mid-sized businesses as they offer affordable and scalable communications solutions without requiring heavy infrastructure investment or management. These solutions help organizations drive operational efficiencies, enhance customer experiences, and build engaging communities. The growing need for unified communication solutions that offer seamless connectivity is fueling the adoption of CPaaS among enterprises in Asia Pacific. Asia Pacific Communication Platform As A Service Market is estimated to be valued at US$ 2461.75 Bn in 2024 and is expected to exhibit a CAGR of 6.9% over the forecast period 2024 To 2031. Key Takeaways

Key players operating in the Asia Pacific communication platform as a service market are CMP Resolutions, The Resolution Group, ADR Solutions, Milestone Mediation Group LLC, Mediation Works Incorporated, Commonwealth Mediation Group, Parivartan Conflict Management Services, Korb Mediation LLC, A Better Way Mediation, New Mediation. These players are focusing on developing advanced CPaaS solutions and pursuing strategic partnerships and acquisitions to strengthen their market presence. Some of the key opportunities in the Asia Pacific Communication Platform As A Service Market Size include growing for omnichannel customer engagement solutions, adoption of IVR and video conferencing tools amid remote working setups, and integration of AI capabilities like translation and transcription. CPaaS vendors are also expanding their global footprints through partnerships with telecom operators and setting up regional data centers. The market is witnessing high growth in developing countries due to increasing digital transformation initiatives among SMBs and startups. Major players are investing heavily in emerging Asian markets like India and Southeast Asia to capitalize on the high growth potential. Partnerships with local telecom providers are helping CPaaS players penetrate rural areas as well. Market Drivers

- Rising need among enterprises to enhance customer experiences through interactive and AI-powered communication channels is a key driver for the Asia Pacific CPaaS market. CPaaS helps businesses provide personalized and seamless engagement. Market Restrains

- Lack of awareness about CPaaS capabilities among SMBs in developing countries may limit the adoption. Educating these sectors requires extensive marketing efforts by communication platform providers. In addition, high initial investment and maintenance costs pose challenges for small businesses.

Segment Analysis

The Asia Pacific Communication Platform as a Service Market can be segmented based on solutions, enterprise size, end-use applications, and verticals. The solutions segment is further divided into unified communication, web conferencing, collaboration, and others. Among these the unified communication sub segment dominates the market as it provides integrated tools and applications to enhance team collaboration and productivity. Some of the key features of unified communication solutions like real-time audio and video calling, instant messaging, screen sharing, collaboration etc. makes it preferred choice among enterprises. Global Analysis

Regionally, China holds the largest revenue share in the Asia Pacific Communication Platform as a Service Market owing to the strong government support for digital transformation and increasing technology adoption rate among enterprises. The presence of prominent technology companies and investments in 5G rollout activities will help China to maintain its leading position during the forecast period. Japan holds the second position and is expected to witness fastest growth rate due to growing remote workforce model and large enterprises shifting towards SaaS based collaboration tools. Other high potential markets include India, South Korea, and Australia where Communication Platform as a Service is gaining traction due to rise in outsourcing and digitalization initiatives taken up by government and private sector.

Gets More Insights on, Asia Pacific Communication Platform As A Service Market

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[rohitpalan]

Rapid Surge Projected: Communications Platform as a Service (CPaaS) Market to Reach US$120.996 Billion by 2034

The global Communications Platform as a Service (CPaaS) market exhibited robust growth in 2021, with total revenue reaching approximately US$ 5,296.6 million. This growth trajectory is projected to continue, as the CPaaS market is expected to soar to an estimated US$ 59,362.1 million by 2032, marking a staggering CAGR of 25.0% during the forecast period of 2022-2032.

Communications platform as a service or CPaaS solutions are referred to as cloud solutions which enable organizations to add real-time communication features onto business applications. These solutions are adaptable, scalable, and unite latest integrated communication services into a single offering.

Request a Sample of this Report: https://www.futuremarketinsights.com/reports/sample/rep-gb-12953

Communications platform as a service brings together several types of communications, including calls, emails, and SMS for enhanced customer engagement. Emergence of omni channel methods for customer management is set to increase the demand for CPaaS solutions in the banking and financial sector. Insurance firms, banks, and payment providers require a secure platform for providing rapid and dependable services to customers while preventing fraud. CPaaS solutions have proved to be a secure real-time communication platform across the BFSI industry.

CPaaS solutions are becoming more popular, especially in the banking sector as these provide personalized offerings. CPaaS services, on the other hand, deliver onboarding features and text reminders to customers, thereby reducing delinquency risk with compliance and security.

Furthermore, implementation of CPaaS solutions results in the early fraud detection with outbound IVR facility. These facilities come along with additional options for immediate transfer to agents offering secure environments to customers for financial transactions. Such wide adoption is opening new opportunities for key players in the CPaaS market.

Key Takeaways: Communications Platform as a Service Market

By solution, the CPaaS software segment is predicted to lead the global communications platform as a service market with a CAGR of 2% during the forecast period.

By enterprise size, the large enterprises segment is set to dominate with a CAGR of nearly 23% between 2022 and 2032.

By industry, the healthcare segment is anticipated to exhibit an astonishing CAGR of 31% in the forthcoming years.

By geography, North America had the largest market share of about 2% in the CPaaS industry in 2021.

The South Asia & Pacific region is expected to witness the highest growth rate of around 7% throughout the forecast period of 2022-2032.

“Growing demand for customer communication and customer engagement across the BFSI and retail industries is expected to drive the global communications platform as a service market growth,” says a FMI analyst.

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Increasing Demand for CPaaS in Retail Industry to Drive the Market

Retail firms are utilizing CPaaS solutions to adapt to the hybrid environment of modern day purchase requirements. Large-scale retail and consumer enterprises with multiple locations add cloud-based call routing solutions to ensure accurate routing of calls and SMS depending on location, time, and need.

Several brick and mortar, as well as online merchants utilize CPaaS solutions as the preferred business software. Such software solutions can circulate customized information, initiate in-store event registrations, offer segmented discount codes, and send sales alerts. Also, the addition of SMS with voice to the communication strategy is ensuring increased footprint of products onto consumers.

Up-to-date and flexible real-time integrated communication services enable small- and large-scale retail business to embrace the rapidly evolving cloud communications market. Thus, increasing adoption in retail industry is fueling the market growth and is anticipated to continue its supremacy in the near future.

Communications Platform as a Service Outlook by Category

By Solution:

Communications Platform as a Service (CPaaS) Software

Services

Professional Services

Integration & Implementation

Consulting

Support & Maintenance

Managed Services

By Enterprise Size:

Small & Medium Enterprises (SMEs)

Large Enterprises

By Industry:

IT & Telecom

BFSI

Manufacturing

Healthcare

Retail & CPG

Others

By Region:

North America

Latin America

Europe

East Asia

South Asia & Pacific

Middle East and Africa (MEA)

[oliviadlima]

Communication Platform-as-a-Service (CPaaS) Market Growth, Share, Analysis

According to a new report published by Allied Market Research, titled, “Communication Platform-as-a-Service (CPaaS) Market” was valued at $10.2 billion in 2021, and is estimated to reach $80.2 billion by 2031, growing at a CAGR of 23.1% from 2022 to 2031.

CPaaS Industry is a cybersecurity defense practice that aims to deceive attackers by distributing a collection of traps and decoys across a system’s infrastructure to imitate genuine assets. The aim of communication platform as a service is to prevent a cybercriminal that has managed to infiltrate a network from doing any significant damage.

Furthermore, growing trend of mobility and BYOD as well as demand for personalized and streamlined customer interaction to achieve high customer satisfaction is boosting the growth of the global CPaaS market. In addition, increase in use of chat bot sales in communication platform as a service positively impacts the growth of the communication platform-as-a-service market. However, internet bandwidth & technical glitch issues and increasing security concerns are hampering the communication platform-as-a-service market growth. On the contrary, increase in use of technological advancement is expected to offer remunerative opportunities for expansion during the communication platform-as-a-service market forecast.

Depending on enterprise size, the large enterprise segment holds the largest communication platform-as-a-service market share as large enterprises are adopting communication platform as a service to protect all their infrastructures. However, the SMEs segment is expected to grow at the highest rate during the forecast period, owing to increase adoption of cloud computing in the past few years.

Region-wise, the communication platform-as-a-service market size was dominated by North America in 2021, and is expected to retain its position during the forecast period, owing to, increase demand for sophisticated communication platform technologies. However, Asia-Pacific is expected to witness significant growth during the forecast period, owing to increasing government investments in digital transformation.

The CPaaS market size has witnessed stable growth during the COVID-19 pandemic, owing to rise in demand for digital support, fraud detection solutions, and various other solutions during the pandemic situation. In addition, the COVID-19 pandemic has resulted in changes in model performance, as more continuous monitoring and validation is required to mitigate various types of risks, compared to static validation and testing methods, which, in turn, drive the development of advanced machine learning models. In addition, with rapid digital transformation, various governments have introduced stringent regulations to protect end users data such as General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). However, COVID-19 pandemic is making it even harder for larger companies to keep pace, and even more difficult for midsize and smaller companies to adopt AI and cloud technologies, owing to long development timelines and high investment requirements. 

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In addition, with the pandemic eventually receding, sales and service organizations will have to continue accommodating new attitudes and behaviors and take immediate action to meet customer expectations in the post-crisis era. Furthermore, the telecom sector, in particular, is playing a vital role across the globe to support the digital infrastructure of countries amid the COVID-19 pandemic. For instance, according to Fujitsu’s Global Digital Transformation Survey in 2021, offline organizations were damaged more, while online organizations witnessed growth in online demand and an increase in revenue. 69% of the business leaders from online organizations have indicated that they witnessed an increase in their business revenue in 2020. In contrast, 53% of offline organizations saw a drop in revenues. Furthermore, technologies such as IoT, chatbots, and other voice assistants collate massive volume of data to generate significant insights, which can provide cost-saving opportunities, thus propelling the growth of the market. Moreover, investments in deep learning is becoming popular day-by-day, owing to increase in attention toward data to help organizations to find out the future performance of the firm to take corrective measures at an early stage in case of any probable crisis in future, which, in turn, is contributing toward the growth of the market. Furthermore, algorithms used for getting meaningful insights from real-time and historical data are helping enterprises in handling various critical issues related to customer insights during the COVID-19 pandemic, which is driving the growth of the market. With the rapid spread of COVID-19, majority of people faced sudden surges in demand for financial resources, owing to sudden increase in panic among public, which, in turn, increased the number of transactions performed at a time. This, in turn, augmented the demand for AI and advanced technology in customer engagement solution to smoothly regulate the delay. Thus, these are the factors driving the growth of the market during COVID-19 pandemic.

KEY FINDINGS OF THE STUDY

By enterprise size, the large enterprise segment accounted for the largest communication platform as a service market share in 2021.

Region wise, North America generated highest revenue in 2021.

Depending on component, the solution segment generated the highest revenue in 2021.

The key players profiled in the communication platform-as-a-service market analysis are are Accenture, 8x8 Inc., ALE International, Avaya Inc., Bandwidth Inc., Infobip Ltd., IntelePeer Cloud Communications LLC, Plivo Inc., Sinch, Twilio Inc., and Vonage America, LLC. These players have adopted various strategies to increase their market penetration and strengthen their position in the communication platform-as-a-service industry.

About Us: Allied Market Research (AMR) is a full-service market research and business-consulting wing of Allied Analytics LLP based in Portland, Oregon. Allied Market Research provides global enterprises as well as medium and small businesses with unmatched quality of “Market Research Reports Insights” and “Business Intelligence Solutions.” AMR has a targeted view to provide business insights and consulting to assist its clients to make strategic business decisions and achieve sustainable growth in their respective market domain.

[market-insider]

Exploring the Communication Platform as a Service: Connectivity in the Cloud

The global communication platform as a service market size is anticipated to reach USD 100.9 billion by 2030, according to a new report by Grand View Research, Inc. The market is expected to expand at a CAGR of 31.1% from 2022 to 2030. The demand for communication platforms as a service (CPaaS) is expected to grow owing to the growing importance of CPaaS among enterprises for facilitating transactions, marketing, and customer support.

Communication Platform As A Service Market Report Highlights

Based on components, the solutions segment accounted for the maximum revenue share of 87.5% in 2021. This can be attributed to the growing adoption of different API platforms such as messaging API, voice API, and video API. The services segment is likely to expand at the highest CAGR of 37.6% over the forecast period. This can be attributed to the increasing demand for CPaaS services such as consultation, deployment, as well as maintenance, and support

Based on enterprise size, the large enterprise segment dominated the market with a share of 58.6% in 2021. This can be attributed to the increasing activity of communication infrastructure upgradation by large enterprises. The small & medium enterprises segment is likely to expand at the highest CAGR of 34.5% during the forecast period owing to the increasing adoption of various CPaaS channels for marketing, customer service, virtual meetings, and contactless payments

Based on end-use, the IT and Telecom segment dominated the market with a share of 19.2% in 2021. This can be attributed to growing digital transformation across organizations. The healthcare segment is expected to grow at the highest CAGR of 35.5% over the forecast period. Increased adoption of video consultation, telehealth, appointment booking, and automated reminders through SMS and voice biometrics to authenticate customers is contributing to the growth of this segment

North America held the largest share of 30.1% in 2021 and is expected to retain its position during the forecast period. This can be attributed to the presence of prominent market players in the region. Moreover, the highly developed telecom services market is aiding the market growth of the region. The Asia Pacific region is anticipated to expand at the highest CAGR of 34.1% during the forecast period owing to developing technology infrastructure, growth of end-use industries, and favorable government policies

In March 2022, Vonage America, LLC announced new video capabilities for the Vonage Communications Platform (VCP). This new capability is expected to improve users’ collaboration with customers, colleagues, and prospects, facilitating them to communicate visually for better connections, communication, and engagement

For More Details or Sample Copy please visit link @: Communication Platform As A Service Market Report

The COVID-19 pandemic had a positive impact on the communication platform as a service (CPaaS) market. The use of CPaaS in the healthcare and retail & e-commerce industry increased significantly during the pandemic. CPaaS assists healthcare organizations in the gathering of patient data and the delivery of community-related information, whereas two-factor authentication (2FA) with a one-time password validates patient and caregiver identities during online interactions such as video communications and telehealth. These systems can be immediately deployed in time-critical scenarios in which clinics, doctors, and other caregivers need to reach patients or potential patients remotely and securely.

Web Real-Time Communication (WebRTC) enables CPaaS providers to diversify their product portfolios in their primary markets. Starting with video conferencing templates that allow for an unlimited number of users to join at once, regardless of their location. These video conferencing templates can also enable interactive video communications for events like massive company meetings that involve thousands of remote employees, executive sessions with investors, spontaneous collaborations, and the press and the public at large.

[versatile-blogger-1]

Asia Pacific Communication Platform As A Service Market Is Estimated To Witness High Growth Owing To Increasing Adoption Of Cloud-Based Solutions

A) Market Overview: The Asia Pacific CPaaS market offers communication solutions to businesses through cloud-based platforms. It enables enterprises to integrate real-time communication features like voice, video, and messaging into their applications, enhancing customer engagement and collaboration. CPaaS platforms provide flexibility, scalability, and cost-effectiveness, making them a preferred choice for businesses across various industry verticals. The need for CPaaS solutions has increased with the rising demand for seamless communication channels and the shift towards remote working. The Asia Pacific Communication Platform as a Service Market Size is estimated to be valued at US$1,009.4 million in 2021. With a projected compound annual growth rate (CAGR) of 45.5% from 2021 to 2028.

B) Market Key Trends: One key trend in the Asia Pacific CPaaS market is the increasing adoption of cloud-based solutions. The market is witnessing a shift from traditional on-premises communication systems to cloud-based platforms due to the numerous benefits they offer. Cloud-based CPaaS solutions provide organizations with the ability to scale their communication infrastructure as per their requirements, without the need for heavy investments in hardware and maintenance. This trend is driven by the growing acceptance of cloud computing technologies and the increasing demand for flexible and scalable communication solutions. For example, companies like Voxbone, GENBAND, and RingCentral Connect Platform are offering cloud-based CPaaS platforms that enable businesses to easily integrate communication features into their applications, allowing them to enhance customer experience and improve operational efficiency. C) PEST Analysis: - Political: The political stability in the Asia Pacific region creates a favorable environment for businesses to invest in CPaaS solutions. Government support and policies promote the adoption of advanced communication technologies. - Economic: The economic growth in countries like China, India, and Japan has led to increased spending power, driving the demand for CPaaS solutions in various industries. - Social: The growing smartphone penetration and internet connectivity in the region have significantly increased the usage of communication applications, creating a vast market for CPaaS solutions. - Technological: Technological advancements, such as 5G and the Internet of Things (IoT), are opening up new possibilities for seamless communication and collaboration, further driving the adoption of CPaaS solutions. D) Key Takeaways: 1. Market Size: The Asia Pacific CPaaS market is expected to witness high growth, exhibiting a CAGR of 45.5% over the forecast period. The increasing adoption of cloud-based solutions and the need for efficient communication channels are driving the market growth. 2. Regional Analysis: Asia Pacific is the fastest-growing and dominating region in the CPaaS market, driven by rapid digitalization, economic growth, and favorable government policies in countries like China and India. These countries offer significant growth opportunities for CPaaS providers. 3. Key Players: Key players operating in the Asia Pacific CPaaS market include Voxbone, GENBAND, RingCentral Connect Platform, Brightlink CPaaS Platform, MessageBird, and many more. These players are focusing on innovations, strategic partnerships, and acquisitions to enhance their market presence and gain a competitive edge. In conclusion, the Asia Pacific Communication Platform as a Service (CPaaS) market is witnessing high growth due to the increasing adoption of cloud-based solutions. The market offers businesses the flexibility and scalability to integrate real-time communication features into their applications, enhancing customer engagement and collaboration. With the rapid digitalization and economic growth in the Asia Pacific region, the demand for efficient communication channels is expected to further propel the market growth. Key players are actively investing in innovations and strategic partnerships to capitalize on the market opportunities and solidify their market presence.

[telecomupdate]

Leading Global CPaas Company M800 Wins 2 Gold and 1 Silver in Stevie International Business Awards

M800 Recognized For Its Exceptional Unified Communications Solutions

HONG KONG, Aug. 30, 2017 /PRNewswire/ -- M800 Limited was named the winner of 2 Gold and 1 Silver at the 2017 Stevie International Business Awards. The 2 Gold wins are Innovation of the Year in Business Product Industries for M800 Communication Platform as a Service (CPaas) and Best New Product of the Year - Software - Platform as a Service for M800 Communication SDK Suite. The silver is for the Best New Product of the Year - Software - Cloud Application for M800 OTT White Label Communication Suite.

Leading Global CPaas Company M800 Wins 2 Gold and 1 Silver in Stevie International Business Awards

The International Business Awards is the world's premier business awards program. At its 14th year, the 2017 IBAs received more than 3,900 nominations and entries from more than 60 nations and territories. Stevie Award winners were determined by the average scores of more than 200 executives worldwide who participated on 12 juries.

The Judges for the awards has given positive feedback for M800 platform and solutions. M800 Communication Platform as a Service (CPaas) is commended for its competitiveness, scalability and potential. Meanwhile, M800 Communication SDK Suite is complimented for its diverse range of SDK solutions and great value like the strict SLA, high security, low CAPEX model, fast-time to market and in-depth analytics.

The judges applaud M800 OTT White Label Communication Suite as an exciting, innovative, secure and reliable Over-The-Top (OTT) product. They foresee a big growth when bundled with services like international toll-free, video calling, conference solutions, CRM, and data analytics - giving enterprises a total one stop internal and external communication solution. 

The award wins are a testament to M800 exceptional contribution and innovation in the unified communications solutions space. Just prior to winning the Stevie Awards, M800 also won two other awards through the OTT White-Label Communication Suite and M800 Communication SDK Suite.

"We are delighted to win the highest levels of the Stevie Awards despite the strong competition - including from more established brands who have been longer in the market. Winning these awards is a substantial recognition on the foundation we built in the past few years that is now seeing fruition," Steven Yap, CEO, M800. "We are grateful to our global clients - from leading financial institutions, top-tier IoT manufacturers and small to large enterprises for believing in our technology and capabilities, and supporting us through the years."

"The IBA judges from across the world were highly impressed with the nominations they reviewed this year. With the level of achievement documented in the nominations from 60 nations, the Stevie Awards are proud to honor organizations that demonstrate a high level of achievement in a variety of industries," said Michael Gallagher, president and founder of the Stevie Awards.

Details about The International Business Awards and the lists of Stevie Award winners are available at http://ift.tt/1jqPI5t.The awards will be presented to winners at a gala awards banquet at the W Hotel in Barcelona, Spain on 21 October.

About M800 Limited

M800 is a leading global CPaaS provider that provides a cloud based application layer that runs through a globally distributed network infrastructure, allowing businesses to quickly and easily integrate carrier-grade quality of calling, texting, and other real-time communication functions.

M800 is a one-stop communication solutions provider, equipped with strict service quality and guaranteed SLA. Businesses that partner with M800 has cost saving and fast time-to-market. Businesses save on development time and resources as they do not have to build any physical network infrastructure to deploy high-quality communication solutions at high speed. M800 solutions are also hassle-free, allowing businesses to get continuous updates and upgrades for all OS versions and multiple devices.

M800 portfolio of solutions includes the OTT White-Label Communication Suite, SDK Communication Suite, and the integrated customer success solution - liveConnect.

For more information about M800, visit www.m800.com.

About the Stevie Awards

Stevie Awards are conferred in seven programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, the Stevie Awards for Great Employers and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 10,000 nominations each year from organizations in more than 60 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at www.StevieAwards.com.

M800 Contact:

Ben QUAH Marketing Director +852-3472-0893 benquah@m800.com 

Photo - http://ift.tt/2vqnWFm

Read this news on PR Newswire Asia website: Leading Global CPaas Company M800 Wins 2 Gold and 1 Silver in Stevie International Business Awards

[rohitpalan]

Rapid Surge Projected: Communications Platform as a Service (CPaaS) Market to Reach US$120.996 Billion by 2034

The global Communications Platform as a Service (CPaaS) market exhibited robust growth in 2021, with total revenue reaching approximately US$ 5,296.6 million. This growth trajectory is projected to continue, as the CPaaS market is expected to soar to an estimated US$ 59,362.1 million by 2032, marking a staggering CAGR of 25.0% during the forecast period of 2022-2032.

Communications platform as a service or CPaaS solutions are referred to as cloud solutions which enable organizations to add real-time communication features onto business applications. These solutions are adaptable, scalable, and unite latest integrated communication services into a single offering.

Request a Sample of this Report: https://www.futuremarketinsights.com/reports/sample/rep-gb-12953

Communications platform as a service brings together several types of communications, including calls, emails, and SMS for enhanced customer engagement. Emergence of omni channel methods for customer management is set to increase the demand for CPaaS solutions in the banking and financial sector. Insurance firms, banks, and payment providers require a secure platform for providing rapid and dependable services to customers while preventing fraud. CPaaS solutions have proved to be a secure real-time communication platform across the BFSI industry.

CPaaS solutions are becoming more popular, especially in the banking sector as these provide personalized offerings. CPaaS services, on the other hand, deliver onboarding features and text reminders to customers, thereby reducing delinquency risk with compliance and security.

Furthermore, implementation of CPaaS solutions results in the early fraud detection with outbound IVR facility. These facilities come along with additional options for immediate transfer to agents offering secure environments to customers for financial transactions. Such wide adoption is opening new opportunities for key players in the CPaaS market.

Key Takeaways: Communications Platform as a Service Market

By solution, the CPaaS software segment is predicted to lead the global communications platform as a service market with a CAGR of 2% during the forecast period.

By enterprise size, the large enterprises segment is set to dominate with a CAGR of nearly 23% between 2022 and 2032.

By industry, the healthcare segment is anticipated to exhibit an astonishing CAGR of 31% in the forthcoming years.

By geography, North America had the largest market share of about 2% in the CPaaS industry in 2021.

The South Asia & Pacific region is expected to witness the highest growth rate of around 7% throughout the forecast period of 2022-2032.

“Growing demand for customer communication and customer engagement across the BFSI and retail industries is expected to drive the global communications platform as a service market growth,” says a FMI analyst.

Ask An Analyst: https://www.futuremarketinsights.com/ask-the-analyst/rep-gb-12953

Increasing Demand for CPaaS in Retail Industry to Drive the Market

Retail firms are utilizing CPaaS solutions to adapt to the hybrid environment of modern day purchase requirements. Large-scale retail and consumer enterprises with multiple locations add cloud-based call routing solutions to ensure accurate routing of calls and SMS depending on location, time, and need.

Several brick and mortar, as well as online merchants utilize CPaaS solutions as the preferred business software. Such software solutions can circulate customized information, initiate in-store event registrations, offer segmented discount codes, and send sales alerts. Also, the addition of SMS with voice to the communication strategy is ensuring increased footprint of products onto consumers.

Up-to-date and flexible real-time integrated communication services enable small- and large-scale retail business to embrace the rapidly evolving cloud communications market. Thus, increasing adoption in retail industry is fueling the market growth and is anticipated to continue its supremacy in the near future.

Communications Platform as a Service Outlook by Category

By Solution:

Communications Platform as a Service (CPaaS) Software

Services

Professional Services

Integration & Implementation

Consulting

Support & Maintenance

Managed Services

By Enterprise Size:

Small & Medium Enterprises (SMEs)

Large Enterprises

By Industry:

IT & Telecom

BFSI

Manufacturing

Healthcare

Retail & CPG

Others

By Region:

North America

Latin America

Europe

East Asia

South Asia & Pacific

Middle East and Africa (MEA)

[ebizupdate]

CLX Continue its Aggressive Growth Strategy With Acquisition of Dialogue Group

STOCKHOLM, May 10, 2017 /PRNewswire/ --

Latest acquisition set to fast track CLX's expansion in APAC region, bolster network expansion and increase key security product capabilities. 

CLX Communications ("CLX") (XSTO: CLX), a leading provider of global cloud-based communication solutions, yesterday announced the acquisition of the global mobile messaging and security services provider Dialogue Group Ltd ("Dialogue") for £32 million GBP on a cash and debt-free basis.

The acquisition of Dialogue, which has offices in Sheffield, London, Sydney and Singapore, will help CLX to fast track entry into key markets within the Asia-Pacific region, while adding many additional mobile operators to its Tier One Super Network, which currently exceeds 200 carrier partners.

This deal marks the latest phase in CLX's strategy to build the largest cloud communications company globally. Dialogue is the company's fourth acquisition since its IPO in 2015, following Mblox and Sinch in 2016, and Xura Secure Communications earlier this year.

Johan Hedberg, President, and CEO of CLX Communications, said: "Our vision is clear; we are building the world's largest and leading CPaaS (Communications Platform as a Service) company. The acquisition of Dialogue is the next natural step in executing on the strategy we outlined at the time of our IPO."

"Dialogue is one of the leading global mobile messaging and secure communications companies, with a particularly strong Tier One network in the Asia-Pacific Region. Integrating them into the growing CLX family will strengthen our customer base in the UK and Australia plus add Tier One operator connections in New Zealand, Singapore, Malaysia, Bangladesh, Vietnam, Cambodia, Japan, Philippines, Indonesia, and Egypt."

The acquisition will accelerate CLX's leadership ambitions in the fast-growing Asia-Pacific region building upon its leadership position in Europe and North America.  Asia-Pacific is becoming increasingly important as many US-based multinationals seek to expand into emerging markets and look to CLX to provide one true global solution for their Enterprise communications needs.

In addition, CLX will also add Dialogue's powerful and innovative Sentinel Security Solution to its existing product portfolio, reinforcing its position as a market-leading supplier of fraud and security solutions to mobile operators worldwide.  This solution, when rolled out across operators globally will significantly reduce industry fraud such as global title faking to help operators capture significant revenues and greatly reduce subscriber complaints as the levels of spam and fraud reduce.  Sentinel, in combination with CLX's existing security solutions, will constitute one of the most powerful threat detection and prevention toolboxes in the industry today.

Hugh Spear, CEO and co-founder at Dialogue Communications, added: "I am delighted that we have finalized this deal, further building on CLX's already impressive growth and the way this transaction leverages our strong position in APAC."

"It will provide our customers access to the largest Tier 1 network in the industry and further improve quality, reliability, and security of our service. It gives our employees the opportunity to grow in an exciting and ambitious company."

About CLX Communications 

CLX Communications (CLX) is a leading global provider of cloud-based communication services and solutions to enterprises and mobile operators. CLX's mobile communication services enable companies to quickly, securely and cost-effectively communicate globally with customers and connected devices - Internet of Things (IoT).

CLX's solutions enable business-critical communications worldwide via mobile messaging services (SMS), voice services and mobile connectivity services for the IoT. CLX has grown profitably since the company was founded. The Group is headquartered in Stockholm, Sweden, and has presence in a further 20 countries.

CLX Communications' shares are traded at NASDAQ Stockholm - XSTO:CLX.

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About Dialogue 

Dialogue Group is the longest established international A2P SMS messaging company having helped customers since 1994. It has extensive knowledge and experience of all aspects of the A2P market and through its A2P SMART Hub - a unique solution that helps operators filter and control their A2P traffic - the company enables MNOs to successfully monetize their A2P traffic and realize millions of dollars in additional, sustainable revenues.

Currently, Dialogue Group works with over 50 of the World's leading mobile networks in fourteen markets including countries as diverse as Japan, Cambodia, Bangladesh, Egypt, Ireland, the UK, Australia and New Zealand.

Dialogue Group is a member of GSMA which represents the interests of mobile operators worldwide. Headquartered in London UK, the company has offices in Sheffield, Sydney and Singapore.

For more information visit http://www.dialogue.net.

  Read this news on PR Newswire Asia website: CLX Continue its Aggressive Growth Strategy With Acquisition of Dialogue Group

[rohitpalan]

Communications Platform as a Service (CPaaS) Market to Reach US$120.996 Billion by 2034

The global Communications Platform as a Service (CPaaS) market exhibited robust growth in 2021, with total revenue reaching approximately US$ 5,296.6 million. This growth trajectory is projected to continue, as the CPaaS market is expected to soar to an estimated US$ 59,362.1 million by 2032, marking a staggering CAGR of 25.0% during the forecast period of 2022-2032.

Communications platform as a service or CPaaS solutions are referred to as cloud solutions which enable organizations to add real-time communication features onto business applications. These solutions are adaptable, scalable, and unite latest integrated communication services into a single offering.

Request a Sample of this Report: https://www.futuremarketinsights.com/reports/sample/rep-gb-12953

Communications platform as a service brings together several types of communications, including calls, emails, and SMS for enhanced customer engagement. Emergence of omni channel methods for customer management is set to increase the demand for CPaaS solutions in the banking and financial sector. Insurance firms, banks, and payment providers require a secure platform for providing rapid and dependable services to customers while preventing fraud. CPaaS solutions have proved to be a secure real-time communication platform across the BFSI industry.

CPaaS solutions are becoming more popular, especially in the banking sector as these provide personalized offerings. CPaaS services, on the other hand, deliver onboarding features and text reminders to customers, thereby reducing delinquency risk with compliance and security.

Furthermore, implementation of CPaaS solutions results in the early fraud detection with outbound IVR facility. These facilities come along with additional options for immediate transfer to agents offering secure environments to customers for financial transactions. Such wide adoption is opening new opportunities for key players in the CPaaS market.

Key Takeaways: Communications Platform as a Service Market

By solution, the CPaaS software segment is predicted to lead the global communications platform as a service market with a CAGR of 2% during the forecast period.

By enterprise size, the large enterprises segment is set to dominate with a CAGR of nearly 23% between 2022 and 2032.

By industry, the healthcare segment is anticipated to exhibit an astonishing CAGR of 31% in the forthcoming years.

By geography, North America had the largest market share of about 2% in the CPaaS industry in 2021.

The South Asia & Pacific region is expected to witness the highest growth rate of around 7% throughout the forecast period of 2022-2032.

“Growing demand for customer communication and customer engagement across the BFSI and retail industries is expected to drive the global communications platform as a service market growth,” says a FMI analyst.

Ask An Analyst: https://www.futuremarketinsights.com/ask-the-analyst/rep-gb-12953

Increasing Demand for CPaaS in Retail Industry to Drive the Market

Retail firms are utilizing CPaaS solutions to adapt to the hybrid environment of modern day purchase requirements. Large-scale retail and consumer enterprises with multiple locations add cloud-based call routing solutions to ensure accurate routing of calls and SMS depending on location, time, and need.

Several brick and mortar, as well as online merchants utilize CPaaS solutions as the preferred business software. Such software solutions can circulate customized information, initiate in-store event registrations, offer segmented discount codes, and send sales alerts. Also, the addition of SMS with voice to the communication strategy is ensuring increased footprint of products onto consumers.

Up-to-date and flexible real-time integrated communication services enable small- and large-scale retail business to embrace the rapidly evolving cloud communications market. Thus, increasing adoption in retail industry is fueling the market growth and is anticipated to continue its supremacy in the near future.

Communications Platform as a Service Outlook by Category

By Solution:

Communications Platform as a Service (CPaaS) Software

Services

Professional Services

Integration & Implementation

Consulting

Support & Maintenance

Managed Services

By Enterprise Size:

Small & Medium Enterprises (SMEs)

Large Enterprises

By Industry:

IT & Telecom

BFSI

Manufacturing

Healthcare

Retail & CPG

Others

By Region:

North America

Latin America

Europe

East Asia

South Asia & Pacific

Middle East and Africa (MEA)

[rohitpalan]

The Future of CPaaS Market Technologies

The Communications Platform as a Service (CPaaS) market report, authored by Future Market Insights—an ESOMAR Certified Market Research and Consulting Firm—unveils profound insights and meticulous analysis of the Communications Platform as a Service (CPaaS) market. Encompassing the research’s ambit and essence, the report scrutinizes the driving determinants, market expanse, and predictive statistics for Communications Platform as a Service (CPaaS) . It offers exhaustive breakdowns of revenue and shipment segments, with an extensive 10-year forecast till 2033. Furthermore, the document evaluates pivotal industry players, their market apportionments, the competitive terrain, and regional insights.

The global Communications Platform as a Service (CPaaS) market exhibited robust growth in 2021, with total revenue reaching approximately US$ 5,296.6 million. This growth trajectory is projected to continue, as the CPaaS market is expected to soar to an estimated US$ 59,362.1 million by 2032, marking a staggering CAGR of 25.0% during the forecast period of 2022-2032.

Communications platform as a service or CPaaS solutions are referred to as cloud solutions which enable organizations to add real-time communication features onto business applications. These solutions are adaptable, scalable, and unite latest integrated communication services into a single offering.

Request a Sample of this Report @ https://www.futuremarketinsights.com/reports/sample/rep-gb-12953

Communications platform as a service brings together several types of communications, including calls, emails, and SMS for enhanced customer engagement. Emergence of omni channel methods for customer management is set to increase the demand for CPaaS solutions in the banking and financial sector. Insurance firms, banks, and payment providers require a secure platform for providing rapid and dependable services to customers while preventing fraud. CPaaS solutions have proved to be a secure real-time communication platform across the BFSI industry.

CPaaS solutions are becoming more popular, especially in the banking sector as these provide personalized offerings. CPaaS services, on the other hand, deliver onboarding features and text reminders to customers, thereby reducing delinquency risk with compliance and security.

Furthermore, implementation of CPaaS solutions results in the early fraud detection with outbound IVR facility. These facilities come along with additional options for immediate transfer to agents offering secure environments to customers for financial transactions. Such wide adoption is opening new opportunities for key players in the CPaaS market.

Key Takeaways: Communications Platform as a Service Market

By solution, the CPaaS software segment is predicted to lead the global communications platform as a service market with a CAGR of 2% during the forecast period.

By enterprise size, the large enterprises segment is set to dominate with a CAGR of nearly 23% between 2022 and 2032.

By industry, the healthcare segment is anticipated to exhibit an astonishing CAGR of 31% in the forthcoming years.

By geography, North America had the largest market share of about 2% in the CPaaS industry in 2021.

The South Asia & Pacific region is expected to witness the highest growth rate of around 7% throughout the forecast period of 2022-2032.

“Growing demand for customer communication and customer engagement across the BFSI and retail industries is expected to drive the global communications platform as a service market growth,” says a FMI analyst.

Ask An Analyst @ https://www.futuremarketinsights.com/ask-the-analyst/rep-gb-12953

Increasing Demand for CPaaS in Retail Industry to Drive the Market

Retail firms are utilizing CPaaS solutions to adapt to the hybrid environment of modern day purchase requirements. Large-scale retail and consumer enterprises with multiple locations add cloud-based call routing solutions to ensure accurate routing of calls and SMS depending on location, time, and need.

Several brick and mortar, as well as online merchants utilize CPaaS solutions as the preferred business software. Such software solutions can circulate customized information, initiate in-store event registrations, offer segmented discount codes, and send sales alerts. Also, the addition of SMS with voice to the communication strategy is ensuring increased footprint of products onto consumers.

Up-to-date and flexible real-time integrated communication services enable small- and large-scale retail business to embrace the rapidly evolving cloud communications market. Thus, increasing adoption in retail industry is fueling the market growth and is anticipated to continue its supremacy in the near future.

Communications Platform as a Service Outlook by Category

By Solution:

Communications Platform as a Service (CPaaS) Software

Services

Professional Services

Integration & Implementation

Consulting

Support & Maintenance

Managed Services

By Enterprise Size:

Small & Medium Enterprises (SMEs)

Large Enterprises

By Industry:

IT & Telecom

BFSI

Manufacturing

Healthcare

Retail & CPG

Others

By Region:

North America

Latin America

Europe

East Asia

South Asia & Pacific

Middle East and Africa (MEA)

[telecomupdate]

CLX Continue its Aggressive Growth Strategy With Acquisition of Dialogue Group

STOCKHOLM, May 10, 2017 /PRNewswire/ --

Latest acquisition set to fast track CLX's expansion in APAC region, bolster network expansion and increase key security product capabilities. 

CLX Communications ("CLX") (XSTO: CLX), a leading provider of global cloud-based communication solutions, yesterday announced the acquisition of the global mobile messaging and security services provider Dialogue Group Ltd ("Dialogue") for £32 million GBP on a cash and debt-free basis.

The acquisition of Dialogue, which has offices in Sheffield, London, Sydney and Singapore, will help CLX to fast track entry into key markets within the Asia-Pacific region, while adding many additional mobile operators to its Tier One Super Network, which currently exceeds 200 carrier partners.

This deal marks the latest phase in CLX's strategy to build the largest cloud communications company globally. Dialogue is the company's fourth acquisition since its IPO in 2015, following Mblox and Sinch in 2016, and Xura Secure Communications earlier this year.

Johan Hedberg, President, and CEO of CLX Communications, said: "Our vision is clear; we are building the world's largest and leading CPaaS (Communications Platform as a Service) company. The acquisition of Dialogue is the next natural step in executing on the strategy we outlined at the time of our IPO."

"Dialogue is one of the leading global mobile messaging and secure communications companies, with a particularly strong Tier One network in the Asia-Pacific Region. Integrating them into the growing CLX family will strengthen our customer base in the UK and Australia plus add Tier One operator connections in New Zealand, Singapore, Malaysia, Bangladesh, Vietnam, Cambodia, Japan, Philippines, Indonesia, and Egypt."

The acquisition will accelerate CLX's leadership ambitions in the fast-growing Asia-Pacific region building upon its leadership position in Europe and North America.  Asia-Pacific is becoming increasingly important as many US-based multinationals seek to expand into emerging markets and look to CLX to provide one true global solution for their Enterprise communications needs.

In addition, CLX will also add Dialogue's powerful and innovative Sentinel Security Solution to its existing product portfolio, reinforcing its position as a market-leading supplier of fraud and security solutions to mobile operators worldwide.  This solution, when rolled out across operators globally will significantly reduce industry fraud such as global title faking to help operators capture significant revenues and greatly reduce subscriber complaints as the levels of spam and fraud reduce.  Sentinel, in combination with CLX's existing security solutions, will constitute one of the most powerful threat detection and prevention toolboxes in the industry today.

Hugh Spear, CEO and co-founder at Dialogue Communications, added: "I am delighted that we have finalized this deal, further building on CLX's already impressive growth and the way this transaction leverages our strong position in APAC."

"It will provide our customers access to the largest Tier 1 network in the industry and further improve quality, reliability, and security of our service. It gives our employees the opportunity to grow in an exciting and ambitious company."

About CLX Communications 

CLX Communications (CLX) is a leading global provider of cloud-based communication services and solutions to enterprises and mobile operators. CLX's mobile communication services enable companies to quickly, securely and cost-effectively communicate globally with customers and connected devices - Internet of Things (IoT).

CLX's solutions enable business-critical communications worldwide via mobile messaging services (SMS), voice services and mobile connectivity services for the IoT. CLX has grown profitably since the company was founded. The Group is headquartered in Stockholm, Sweden, and has presence in a further 20 countries.

CLX Communications' shares are traded at NASDAQ Stockholm - XSTO:CLX.

To learn more please visit: http://ift.tt/1LdZXpR

About Dialogue 

Dialogue Group is the longest established international A2P SMS messaging company having helped customers since 1994. It has extensive knowledge and experience of all aspects of the A2P market and through its A2P SMART Hub - a unique solution that helps operators filter and control their A2P traffic - the company enables MNOs to successfully monetize their A2P traffic and realize millions of dollars in additional, sustainable revenues.

Currently, Dialogue Group works with over 50 of the World's leading mobile networks in fourteen markets including countries as diverse as Japan, Cambodia, Bangladesh, Egypt, Ireland, the UK, Australia and New Zealand.

Dialogue Group is a member of GSMA which represents the interests of mobile operators worldwide. Headquartered in London UK, the company has offices in Sheffield, Sydney and Singapore.

For more information visit http://www.dialogue.net.

  Read this news on PR Newswire Asia website: CLX Continue its Aggressive Growth Strategy With Acquisition of Dialogue Group