Insights & trends on the Customer Service, Contact Center, SalesTech, RevTech, Conversational AI, and CX markets by Nicolas De Kouchkovsky Website • LinkedIn • Email
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SalesTech Deep Dive: Mediafly
I'm continuing my exploration of the fast-changing sales tech landscape with David Dulany. In this episode, we welcome Mary Shea, Co-CEO of Mediafly, to share her perspective on the industry and her company's evolution from sales enablement to the broader vision of revenue enablement. More
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Salestech consolidators: ZoomInfo
Discussing ZoomInfo, the industry juggernaut. More
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2024 Strategic Shifts: Charting the CX Course for Next Year
It's that time of year again when we gaze into our crystal balls and reflect on the key trends shaping the customer service and CX landscape in the coming year. More
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Beyond recovery: the SaaS market won't be the same anymore
Tech spend has reached unsustainable heights, forcing scrutiny of subscriptions. More
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Salestech consolidators: Clari
Discussing Clari after its acquisition of Groove… More
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Hubspot acquires Clearbit
The rationale for helping marketers implement a first-party data strategy is clear. However, this deal also signals a significant shift in the SalesTech and CRM landscape that merits further examination... More
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SalesTech Deep Dive: Salesloft
Insightful conversation with Frank Dale on how Salesloft is approaching Salestech consolidation. Learnings and full discussion
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What's ahead for CPaaS
The industry is going through a challenging period that mandates the streamlining of the API business. Nevertheless, vendors will resume building value-added components. More
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SalesTech Deep Dive: Clari
2nd episode of the Sales Tech Deep Dive series: Clari Revenue Platform. Watch
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Start Thinking About the Rise of the Customer Experience Data Platform
We find ourselves at a crossroads: CCaaS software built historically around the queuing, routing, and handling of interactions will evolve to place an open data platform at its core, the better to orchestrate customer experiences across the enterprise. More
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Salestech consolidators: Mediafly
Discussing Mediafly following its $80M August 2023 fundraising round… More
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Salestech consolidators: Apollo.io
Apollo.io, a quiet force in Salestech consolidation, secured $100M in Series D funding. More
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Salestech consolidators: Salesloft
5th episode of the salestech consolidator series: Salesloft AI-powered Revenue Workflow Platform. More
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Thoughts on Five9's acquisition of Aceyus
Earlier this month, in a swift $82M cash deal, Five9 snapped up data integration and analytics specialist Aceyus. More
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Sales Tech Deep Dive: Gong
In this webinar, Udi Ledergor unpacked Gong's remarkable journey, starting from Conversation Intelligence and progressing to Deal Intelligence, Forecasting, and the latest addition, Gong Engage. More
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SalesTech Landscape
The 9th edition of the SalesTech market landscape features 1,570 software providers spanning across 52 categories. More
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Learnings from the 9th edition of the SalesTech landscape
Key takeaways and data points from the June 2023 SalesTech market landscape. More
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