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Customer Service for Property Managers

As president of GLV Properties, Gustavo L. Vila supervises the company's management activities. Gustavo L. Vila comes to his work with experience in client service and holds a bachelor of science in human resources management. Professional development in the field of property management must address the issue of customer service. A significant part of a property manager's job is facilitating resident satisfaction by improving the tenant experience, and this is possible only if property managers make an effort to understand the needs of those who occupy their properties. This begins when the company reaches out to residents to find out what they are looking for in rentals. The management professional must be willing to listen to residents' needs and work with residents in a way that makes them feel heard, understood, and valued. If a resident has a concern, the management professional must respond with empathy and the desire to work with the resident to solve the problem. In solving residents' problems, many managers may be tempted to deny residents' requests based on rules and regulations, even though this can negatively impact customer satisfaction and loyalty. Effective managers prioritize residents' experiences and look for ways they can enhance the resident-manager relationship, even if it means making an exception to the rules.

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Preparing a Home for the Purchase Market

Since late summer of 2013, Gustavo L. Vila has served as a licensed broker at William Raveis Real Estate in Yorktown Heights, New York. Gustavo L. Vila has facilitated the sale of many homes and understands what helps to make a property attractive to buyers. Selling a home is much like selling any other item, in that one of the seller's first goals is to make it visually attractive. Doing so means making the property look clean and well-kept both inside and out. Siding, windows, and porches should be washed, and the entryway should be inviting. A few pieces of porch furniture and some potted plants can make the front doorway attractive, and lighting keeps these touches visible even at night. The inside of the home should be both neat and clean. A professional cleaning service may be a wise investment, particularly if the house is large or difficult to maintain. However, ti fall sot the homeowner to clear away clutter and replace it with warm yet neutral touches, such as a bowl of fresh produce on the ktichen counter or a vase of flowers in the living room. Personal style should give way to more universally appealing décor. Neutral colors are ideal, while quirky artwork is best left out of sight. Family photographs, children's artwork, and other personal items should also be put away, as these can make it more difficult for buyers to envision the home as theirs. Finally, homeowners must check to make sure that all appliances are working and that all features are in good repair. Loose hinges and outdated features tend to be easy to replace and, when switched out, quickly make a home look more attractive to the discerning buyer.

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Purchasing a Home in Another State

Retired NYPD lieutenant Gustavo L. Vila serves as the president of GLV Properties, LLC, and a licensed real estate broker and Certified Homeownership Professional (CHP) for William Raveis Real Estate in Yorktown Heights, New York. As such a broker and CHP, Gustavo L. Vila assists clients both within and outside of New York with home sales and purchases. The process of buying a house out of state begins with finding a qualified real estate agent. This can be accomplished by asking for referrals from co-workers, family, or a relocation company. By identifying a good real estate agent, you may have an easier time locating homes that fit your needs, figuring out your ideal neighborhoods, or determining a realistic timeline for when you will be moving. Once you have a good real estate agent, you can focus on getting a loan and touring possible homes. Getting a home loan in another state may be more difficult than you initially thought, so you will be glad you started the process early. Make sure you provide lenders with all of the documentation they need and try to wait on making major purchases until after you’ve closed on your new home. Meanwhile, touring possible houses can be accomplished through either online tours or quick trips to the area to which you want to relocate. Online listings are a great resource for narrowing down your options, but you will not be able to get a true feel for the neighborhood or house without being there. If you’re able to, schedule a date to visit your new city and have your real estate agent show you multiple properties.

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NJSBA Installs New President

After serving 20 years with the New York City Police Department, Gustavo L. Vila officially retired from the force in 2002. Gustavo L. Vila is a member of the New Jersey State Bar Association. In mid-May 2017, the New Jersey State Bar Association welcomed Robert B. Hille as the organization’s new president in a ceremony held in Atlantic City. A widely respected attorney, author, and lecturer, Hill serves as a partner with McElroy, Deutsch, Mulvaney & Carpenter in Morristown, New Jersey. Under his tenure as bar president, Hille stated he will focus on the organization’s legislative priorities in an effort to make sure that smaller firms and individual practices have just as much opportunity as larger firms. He also said he hopes to use his position to reduce barriers to service for veterans, making sure they get the legal help they need. Lastly, he looked to past presidents as an example in casting his vision for the future, understanding that his role has an impact on many members beyond his everyday reach.

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William Raveis Affiliate Program Empowers Local Companies

Licensed associate real estate broker Gustavo L. Vila provides comprehensive real estate services to customers in New York as one of William Raveis Real Estate’s Certified Homeownership Professionals. The company, which Gustavo L. Vila serves at its Yorktown Heights, New York, office, also administers an affiliate program that invites other real estate businesses to share in its success and growth. Designed to help members take their businesses to the next level, the William Raveis Affiliate Program is custom-tailored to meet the needs and specifications of its partners. The program focuses on empowering local real estate companies by equipping them with the industry’s leading tools and resources, while offering support for company growth. Companies that join with William Raveis also gain access to its quality mortgage, insurance, and legal services. Services offered by the affiliate program include assistance with lead generation and access to a referral group of more than 500 sales associates. The program also emphasizes the importance of a commitment to innovative marketing and the development of state-of-the-art technology programs. Furthermore, partners will receive insights on training initiatives that help sales associates advance their knowledge pools.

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The FBI National Academy

Retired New York City police lieutenant Gustavo L. Vila is the founding partner of the firm Gustavo L. Vila, Attorney, and president of property management company GLV Properties, LLC. A long time resident of New York City, he is a graduate of the FBI National Academy. The FBI National Academy is a 10 week professional program conducted at the agency’s campus in Quantico, Virginia. Admission is through a nomination process and by invitation only. Nominated by their agency heads, attendees are local and international law enforcement administrators who have proven leadership qualities. Coursework includes management science, intelligence theory, law, forensic science, behavioral science, terrorism and terrorist mindsets, and law enforcement communication. The aim of the program is to improve the delivery of justice and elevate law enforcement standards, cooperation, and knowledge throughout the world. The final physical test of the program is known as the Yellow Brick Road, a demanding 6.1-mile run across a rolling, wooded trail featuring wall climbs, window jumps, rock scaling, and muddy water with low-lying barbed wire. The course was constructed by the Marines, who placed yellow bricks around the route as guides. Those who complete the course are given an actual yellow brick to mark their achievement.

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Tips for Choosing a New Home

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Gustavo L. Vila serves as an associate broker with William Raveis Real Estate in Yorktown Heights, New York. In this capacity, Gustavo L. Vila works with New York home buyers to help them find houses that will suit their particular lifestyles. Choosing a home requires both intuition and thoughtful consideration. The buyer must be careful to stay within his or her price range, not only in terms of initial payments but also in affordability of maintenance, a factor that becomes important when high-need features such as swimming pools become involved. Maintenance or renovation costs are even more of a consideration when a buyer is looking at older homes, which may require work. Some remodeling projects, such as window replacements and updated wiring, can be extremely costly, and it may take time to recoup the expense. Beyond the financial considerations, a buyer must determine whether the home suits his or her daily life. Experts recommend exploring the house like a resident, a process that includes turning on sinks and flushing toilets as well as visualizing how kitchen storage would work. This allows the buyer to notice those elements that would be either particularly irritating or satisfyingly pleasant should the house become home. If it is easy for the buyer to imagine him- or herself living in a home, experts say, that intuition is usually trustworthy. Buyers should be aware of whether a home makes them feel comfortable or not, as those reactions foreshadow the experience of living there.