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Examining the Latest Developments and Benefits of Chatbots in Mental Health Therapy and Counselling

Mental health is a serious matter of concern impacting individuals across the world. Mental health issues can range from common problems such as depression and anxiety to rarer ailments such as bipolar disorder and schizophrenia. According to WHO, nearly 1 in every 8 people or 970 million people across the world are diagnosed with one or the other mental disorder. Fortunately, we are living in an era where we have advanced tools and therapies to combat the situation. Therapy is becoming a common approach to help individuals release stress and get over mental stress. However, many individuals diagnosed with mental health disorders find it difficult to openly talk about their concerns.  

This is one of the reasons why chatbots are becoming an extremely popular way to provide support to individuals suffering from mental health issues. One of the key benefits of chatbots is that they can replicate and interact with people in a natural way. Let’s examine the latest developments and benefits of chatbots in mental health therapy and counselling.  

Therapy Chatbots  

Therapy chatbots are Ai-powered conversational chatbots that are designed to help individuals dealing with mental health concerns. One can integrate them on their website or app to provide assistance to patients and communicate with them effectively. Therapy bots can track patient conversations, and monitor their intent, thereby providing them with a tailored response ideal to their understanding and approach. While therapy bots cannot take over or may not be equivalent to a human therapist, they can serve as an effective point of contact and provide the required assistance to the patients seeking treatment or care.  

Therapy chatbots work on methodology referred to as CBT or Cognitive Behavioural Therapy. CBT is a common therapy which aims at teaching coping skills to individuals and providing relief to individuals seeking care for mental health problems. The process of CBT aims at identifying maladaptive thinking patterns or emotional responses exhibited by the patients. NLP and sentiment analysis set the basis for proceeding with conversations with the patients. They allow the bots to simulate highly effective conversations with the patients, enabling them to ask highly directional questions. Based on the user response, the bots can further ask follow-up questions that may help engage empathically with the patient.  

Therapy bots can be used to address a variety of mental health conditions including depression, anxiety, stress, addiction and mood disorders. One of the highlights of these bots is that the patients can reach them without any fear of any stigma and have an open conversation with the bots. The bots help create a safe place for individuals to talk about their problems and get their concerns addressed in a more effective manner.  

Benefits of Chatbots in Mental Health Therapy and Counseling  

Let us ascertain what are the benefits of integrating chatbots and how they can help address the challenges of mental health therapy and counselling.  

Chatbots are Personalised  

Chatbots are personalised and effective at recognising individual personalities and preferences. This indicates how they can offer tailored and customised responses to the patients. Chatbots can be an excellent addition to assist human therapists. Furthermore, bots are highly effective at tracking and monitoring the history details of patients. This feature may provide much more enhanced and useful support to patients dealing with mental health concerns. One can be rest assured that they will get proper advice and care from the experts.  

Chatbots are Reliable and Easy to Use  

Well, there is no doubt that chatbots are not reliable. For a moment, humans may tend to forget or make a mistake while prescribing or giving any detail to the patient. However, bots are trained with languages and designed to function in a particular manner. If they have been trained to give a response, they will. Otherwise, the bots will further refer to the human agents bridging the gap and making the process easier. As humans, you will have to check the bots are working in the proper manner and recommending the right choice.  

Besides this, bots are extremely easy to use. Be it navigating and communicating with the bots or integrating them on the website or app, the process of using the bots is completely seamless and easy to use. There is no need for proper technical expertise or knowledge to communicate with them. One can converse with them the way they chat with a friend or a family member. We can say that the bots bring convenience for customers and employees alike.  

Chatbots Offer Concierge Level Support  

Chatbots are designed to provide support and assistance to individuals dealing with mental health concerns. Chatbots can even provide concierge-level support and help with appointment booking, resolving the concerns related to pre and post-care for the issue. The best thing is that any individual can chat with the chatbot. There are no disparities that the patient is likely to face. The patient can even be as much open as they want, without having any fear of judgment in their minds. We can say that a chatbot can help an individual get the help they require without any other concerns. Chatbots are even available 24*7, making it convenient for individuals facing such issues in the wee hours of the day. When the doctors are not available or the patient is away, they can seek consultation from the chatbots and further fix their appointment with the doctors.  

Wrapping Up  

Mental health issues are highly prevalent today and the stressful work environment is taking a toll on an individual’s well-being. While companies are taking initiatives to combat stress, therapy chatbots can be critical in mitigating the mental health crisis and providing the required support to patients. The chatbots can open up new levels of possibilities, making it easier for such individuals to seek treatment. Chatbots are affordable and can be an excellent investment for doctors and professionals providing mental health services. The bots can be used to provide better connections and deal with patients more efficiently.

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Benefits and Challenges of Using AI Virtual Assistants

Whether we accept it or not, AI has become an integral part of many businesses around the world. Companies these days are leveraging AI to perform tasks such as customer engagement, customer behaviour analysis, productivity enhancements and more. AI-based virtual assistants have been an excellent invention, enabling businesses to perform a variety of tasks with ease. What sets them apart is how they can respond to queries in the least time possible, making the functioning of businesses much easier and better. In this article, we have outlined some of the benefits and challenges of AI that will give you a comprehensive overview and help you understand how you can use the technology in the most appropriate manner.

Benefits of Using AI Virtual Assistants  

Let us first understand how AI-based virtual assistants can benefit business tasks and productivity.  

Automating Workflows  

Most businesses have been operating manually for a long time. A lot of times, there are repetitive tasks and reports that can be time-consuming. Businesses can reduce the time taken to perform these tasks by automating them. This will certainly free up time, allowing the workforce to focus on more critical tasks and finish the pending tasks in less time. AI can also help collect data and insights, making the research process and tasks much easier for the experts.  

Improves Flexibility  

Unlike domestic employees, AI virtual assistants can operate 24*7. There are no time constraints and restrictions with AI, which may help to make communication easier and better. This may allow businesses to stay flexible and keep their business operational round-the-clock. Customers will also be delighted with the prompt and excellent response given by the AI virtual assistants. There is a likelihood that customer satisfaction will continue to improve, enabling businesses to stay more proactive and efficient in their approach.  

Fills the Skill Gap  

There is no doubt that one employee cannot fit all the hats. However, AI can be trained to handle a variety of tasks at the same time while also adhering to the principles of accuracy. There are multiple in-demand skills that could be limiting your approach and abilities to perform business tasks. On the other hand, AI virtual assistants can memorize what they have been asked to. They can effectively help resolve and address the concerns of the customers. AI virtual assistants will likely not make any mistakes and come across as experts who possess in-depth knowledge. They can be used to fill up the skills that the workforce may lack.  

Contributes to Scaling a Business  

AI has made things easier for businesses, making it convenient to understand, track and analyse customer behaviour. Businesses, therefore, can change and adjust their approach according to customer preferences. Businesses can also integrate AI virtual assistants to make things easier for staff members. AI virtual assistants can automate tasks, address concerns, and improve customer engagement. This way, businesses can shift the staff members to work on more strategic tasks and ideas. Without any doubt, it may allow businesses to run effectively and grow in the long run. We can say that AI virtual assistants can enhance efficiency and productivity, furthermore contributing to scaling a business.  

Challenges of Using AI Virtual Assistants  

Irrespective of how beneficial the technologies are, you cannot completely depend on them for your business tasks or productivity. Here are some of the challenges that businesses may face while integrating AI virtual assistants.  

Mistakes

AI virtual assistants work according to the data that has been uploaded. If there are flaws in the data, it is likely that the output will fail to deliver the appropriate results. It is one of the limitations which could be a big challenge for businesses.  

Vulnerability to Cyberattacks  

Although AI can be highly beneficial in detecting threats and attacks, businesses cannot be completely assured if they are using AI or any other technology. You will have to strengthen the network and system to ensure that no one can crack it. Hackers already have advanced tools and might have tools to break into the AI system as well. Take steps to protect sensitive information to prevent the impact of this challenge and leverage the benefits of AI-based virtual assistants.  

Inhuman Behaviour  

While AI can personalise or mimic human behaviour very effectively. There are chances that it may fail to understand human emotions or intents in certain cases. Although advanced chatbots tend to have emotional capabilities, one cannot ignore how easier it is to communicate with a human than communicate with a bot. A human can understand the customer better by judging their tonality and usage of words. It could be a challenge and this is the reason why businesses should not completely depend on AI virtual assistants. It should be programmed in a way that it refers to the experts or human agents if it is unable to resolve the query.  

Wrapping Up  Benefits and Challenges of AI  

Every aspect has two coins and AI virtual assistants also have certain of benefits as well as challenges. Try to use them in a well-designed manner to limit the impact and overcome these challenges. AI could be an excellent way to pave your way in the future world. With effective quality control, you may gain a good understanding of how to use it effectively to improve business tasks and productivity.

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Virtual Assistants (VA) in Protecting Cyberattacks

In recent years, it has become increasingly common for leading businesses to be targeted for malicious cyberattacks resulting in the loss of data and confidential information. With each passing year, hackers and criminals devise new methods which help them break even the most advanced security systems, leaving sensitive information exposed to the public. Unfortunately, many businesses fail to protect themselves from cyberattacks due to a lack of adequate tools, time, and talent. To combat this, organizations can bring in an AI virtual assistant (VA) to help mitigate the risks and protecting against cyberattacks. Investing in AI assistant technologies can help reduce the risk as well as help stay safe from cyberattacks.

The Benefits of AI and VA in Protecting Against Cyberattacks and Data Breaches  

AI has become an excellent tool that can help detect cyber threats. It not only detects but can help analyse along with a faster response to malicious cyber attacks. Let us further discuss how AI virtual assistants can be helpful in keeping your business safe from the risk of these cyberattacks.  

Faster Threat Detection and Response  

AI can be a game changer when it comes to cyber security. Through AI, organizations can go through immense amounts of data to detect malicious activity such as new zero-day attacks. Additionally, AI is incredibly useful for automating security processes, like patch management, and responding quickly to malicious attacks. AI virtual assistants are actively operating 24*7. The servers will be able to detect an unknown activity in less time which will alert your IT team about potential threats. Furthermore, the assistants will collect and track every kind of information which can also be used to understand the customer’s psychographics. This will bridge the gap, enabling you to be more proactive at detecting malicious activities.  

Accuracy and Efficiency  

Compared to traditional security solutions, AI-based cybersecurity systems provide enhanced accuracy and speed. For example, using AI to assess a large number of devices for probable problems is faster than it would take humans to do the same task. Besides that, AI technologies are capable of recognizing patterns that could be challenging for humans to see, resulting in more accurate identification of malicious activity. Humans will have to spend a lot of hours going through the data, which can be significantly reduced with the help of AI.  

Scalable and Cost-Effective  

AI has the potential to take care of tedious security duties, permitting more time to be devoted to other company activities. You can even assign employees to be involved in more strategic decisions. AI can also process huge amounts of information rapidly and accurately to detect threats earlier than any human, resulting in prompt response times to security events and minimizing the cost of security measures. Additionally, AI-assisted tools can recognize malicious activity by correlating different data points offering a cost-effective yet scalable solution to businesses.  

Future of AI  

Gartner Analysts and other experts are predicting that AI virtual assistants, specialized for certain domains, will be more and more popular. In addition to handling voice and text, they are anticipated to be able to interpret gaze behaviour, videos, tables and graphics for more natural human-machine interaction with multimodal interfaces. It's possible that they will be able to provide voice-to-action functions to interface with Internet of Things (IoT) devices.  

Domain-specific AI virtual assistants may also evolve, enabling businesses to make more timely decisions. This may provide them with an opportunity to protect sensitive organisational data, keeping it secure. The benefit of AI virtual assistants lies in their ability to secure the data without the employees needing any advanced programming knowledge or skills to manage it. AI programmes can be designed, and the professionals will only have to look after the data. It may also help them make smart decisions and choose the right aspect for their business.  

Summing Up  

Companies requiring extra security but unable to hire proficient personnel due to financial or other restrictions can depend on AI virtual assistants. When deployed, these cloud-based assistants support integrated threat intelligence and abilities, and have the potential to use third-party products and the platform they are based in. In conclusion, we can say that AI virtual assistants provide an extra layer of security and an opportunity for a second opinion in tight security situations. It could be an excellent investment for businesses, irrespective of their stage and growth size. Deploy the right AI virtual assistant (VA) and improve the level of security in your business and protecting against cyberattacks.

Read more at : https://gravitas.ai/sustainable-development-in-healthcare/

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Sustainable Development In Healthcare

“Health for all” is one of UNO's most important Sustainable Development in Healthcare Goals. As per WHO,

The healthcare sector is responsible for approximately 5% of the global greenhouse gas emission &and has a carbon footprint equivalent to 514 coal-fired power plants.

SDG in Healthcare:

SDG 3 promotes health and well-being for all & aspires to end the epidemics of AIDS, tuberculosis, malaria, and other communicable diseases by 2030. It also aims to achieve universal health coverage (UHC) and provide access to safe and effective medicines and vaccines for all.

The sustainable healthcare goal is also interlinked with progress in other SDGs, like poverty reduction, education, nutrition, gender equality, clean water and sanitation, sustainable energy, safer cities, etc.: as mentioned in the below wheel chart from UNO.

https://www.researchgate.net/figure/The-contribution-to-good-health-and-well-being-from-other-sectors-HEALTH-IN-SDG-ERA_fig1_334825017

There is a huge gap in health facilities in developed & developing countries. The healthcare sectors in the developed world are energy- and resource-intensive operations, which lead to high carbon footprint &environmental pollution issues. On the other hand, in developing countries, health facilities lack access to basic infrastructure resources, including electricity, clean water supplies, medical waste management, etc.,

SDG case study -NHS, UK:

Dr. Chantelle Rizan, Lead researcher in Sustainable Healthcare at Brighton and Sussex Medical School, published a research paper in the Journal of the Royal Society of Medicine, which revealed that. Two-thirds of the carbon footprints are related to single-use medical products. Only a small number of products (about 23%) were accountable for more than 80%of the product's carbon footprint. Predominantly large, single-use, mainly plastic items include single-use surgical gowns, drapes, tubing, electrosurgical, and multi-component surgical instruments.

On the other hand, switching to reusable, where feasible, alongside optimizing associated decontamination processes, waste segregation, and recycling, could reduce products' carbon footprint by one-third in the healthcare industry. For details, visit to below-mentioned link.

https://sustainablehealthcare.org.uk/news/2023/04/single-use-surgical-itemscontribute-two-thirds-carbon-footprint-products-used-common

Way forward

Putting health services on a low-carbon development with a “Triple bottom line” approach can help to achieve sustainable development in healthcare-3 goals. The key initiatives would be :

1. Clean Infrastructure: Net zero-energy building with infrastructure that supports water, sanitation, hygiene (WASH) & healthcare waste management systems. Millions of healthcare professionals & patients remain at risk till we achieve WHO’s WASH-recommended healthcare setup.

2. Digital health: Universal health coverage (UHC) can only be achieved through digital health. UHC would ensure Fast, cost-effective & quality health services to all. Paperless services (ERM) would ensure better environmental compliance, transparency &safe healthcare services for everyone.

3. Use of Reusable instruments & Optimize use of medical equipment: Sterilize reusable consumables & accessories would be environmentally friendly & cost-effective.

4. Use of clean energy: Switching from fossil fuels to renewable energy sources, such as solar energy, can help expand access to reliable & clean energy for better human &environmental health.

5. Holistic & Integrated health: Integrated health facilities would ensure the best of the world from modern & alternative medicines. It would ensure long-term health benefits with lesser side effects. The holistic healthcare approach ensures a sustainable & cost-effective healthcare system.

The Covid 19 pandemic, once in a century, exposed the world’s healthcare truths. It includes that borders cannot stop health threats in today’s deeply connected world. Democratization of healthcare facilities is needed to ensure universal health coverage(UHC) & quality healthcare for all. Green health has the potential to mitigate climate risks &sustainable healthcare for everyone under One Earth One Health for the well-being of individuals and the planet.

Mukesh Kr Sinha

Co-founder

Gravitas AI Limited

www.gravitas.ai

Read more about AI in healthcare at : https://gravitas.ai/navigating-the-latest-innovations-in-sustainable-technology/

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How Virtual Assistants Help in Scaling Operations and Supporting Growth?

Business owners these days are constantly on the lookout for technologies and solutions that can improve their efficiency. The trend of virtual assistants has taken all over and influenced businesses to improve their productivity and efficiency in day-to-day operations. The AI-based virtual assistants bring another level of expertise and accuracy, allowing businesses to handle a variety of tasks at the same time. Let us ascertain how virtual assistants have become an excellent addition and helping in scaling operations and contributing to overall growth.  

Lead Generation

While traditional virtual assistants can be beneficial for improving efficiency, the power of AI-based virtual assistants cannot be ignored. The AI-based virtual assistants can help with lead generation activities or capture the details of the customers who are showcasing any kind of interest. The AI virtual assistant will ask for the necessary details which can be used by your sales team to further convert the target audience. You may consider inserting questions of your choice to improve the quality of answers and leads before sending them off to the department. However, you must keep the questions limited in approach or it may lead to an increased bounce rate.

Increased Efficiency

With the help of AI-based virtual assistants, businesses can primarily increase their efficiency. Well, there will be no repeated or mundane tasks. Furthermore, multiple tasks can be completed at the same time. Businesses will not have to spend unnecessary time detecting errors. The AI can highlight the key mistakes. With less human intervention, there will be lesser scope for errors as well. It may allow your business to focus on more critical tasks. What’s more, is that one can incorporate the AI-based virtual assistant into multiple platforms and improve their daily functioning. This will certainly allow businesses to stay more focused and appropriate in their approach. For instance, you will have all the necessary data required to make any amendments or modify the approach.  

Reduce Overhead Costs

If you are facing financial and staffing limitations, virtual assistants could be the right choice. Virtual assistants are skilled and can assist in handling a variety of tasks such as customer engagement, administrative tasks, staffing or other marketing-related tasks. AI-based assistants further add an extra layer of convenience and may help reduce the workload from your shoulders. In other cases, you may have to hire multiple employees to look after different tasks. However, VAs eliminate the role and may help reduce the overhead costs associated with it.  

Save Time

Being an entrepreneur means wearing multiple hats at the same time. Irrespective of the size of the business, an entrepreneur will have to spend time and overlook the operations of the business. Well, looking after multiple reports and statuses can be time-consuming. However, you can eliminate the challenge by integrating virtual assistants and AI into your workplace. This may allow you to automate repetitive tasks and provide you with detailed reports and insights. As a result, you may have more free time which can be utilised to work on other crucial tasks.  

Eradicate Language Barriers

While many companies boast about diversity and inclusion, there are still challenges in implementing it properly. One of the biggest challenges that may pose a threat to an organization is the language barrier. How would you communicate and coordinate, if the employees are from different backgrounds and speak another language? Furthermore, you may have customers in different regions who may be more comfortable speaking their regional language. Incorporating AI-based virtual assistants is an excellent way to deal with this challenge and eradicate language barriers. Staff members will not have to spend unnecessary time understanding the language of the customers or other key members. AI virtual assistants provide an easy solution and may help you have more free time. When you and your team members have more time, you can utilize it judiciously by focusing on more strategic tasks.  

Improved Customer Engagement and Retention

Virtual assistants can be designed with AI and guided to answer the common concerns of the customers. You can add the answers to the common questions in multiple languages which will help in addressing the queries of the customers. Customer engagement and retention are the key areas of concern for any business. VAs can handle customer queries, feedback and answer them in a professional and timely manner. While staff members cannot be available 24*7, one can incorporate VAs into the picture to eliminate any timing issue. AI-based virtual assistants can provide round-the-clock assistance to customers from different regions, thereby improving overall customer engagement and retention.  

The Bottom Line

Scaling up your business with limited resources can be a big challenge. However, you should know that it is quite manageable. Virtual assistants can be a game-changer solution, empowering entrepreneurs to scale up their businesses and overcome financial or staffing constraints. Furthermore, the combination of AI and virtual assistants can help businesses achieve remarkable growth. It could be a one-time investment that may provide fruitful results in the coming years. Leverage AI-based virtual assistants and see your business reaching new heights of growth.

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Tech for Good: Highlighting the Positive Impact of Technology on Business and Society

The development and use of advanced technologies like intelligent automation and AI come with the possibility of raising productivity and economic growth as well as enhancing the quality of life of a wider variety. Modern technology has had a huge impact on our society, providing a variety of benefits including improved production processes requiring fewer resources and less time. These technologies also contribute to and promote healthier living, life longevity, and leisure. At the same time, these advances have the potential to reduce the disruption and social destabilization brought on by their implementation. Let us discuss more on this and find out the positive impacts technology is creating on society as well as the environment.  

Improved Connections and Communication  

Technological revolutions have made a huge impact on the way humans interact. A range of new avenues have opened up for advertisers and media professionals to reach their audiences, from websites to video platforms to social media. Technologies like video chatting and cloud-based systems let people work together quickly and easily. This enhances communication as well as overall workplace performance. What's more, we can now share photos, videos, and stories in a matter of seconds through digital communication.  

Improved Education  

Technology in the classroom facilitates self-paced learning, permitting students to go at their own speed. If kids need additional instruction, they can remain on particular lessons until they fully comprehend, or those who need less help can continue ahead. Meanwhile, educators can focus more on personally assisting those in need. Teachers can also focus on enhancing the learning experiences of the students by providing them with quality education.  

Improved Healthcare  

The health industry has changed significantly due to the emergence of technology. An abundance of cures has been created and treatment and care have become more effective. With the advent of AI and chatbots, doctors no longer have to worry about common patient queries. The AI chatbots and virtual assistants can be advanced to answer queries while enhancing the relationship with the patients. Doctors can also utilize the data to predict and gain insights about patients' health. We can say that these advancements in technology have drastically enhanced the diagnostics process, becoming more accurate, quicker, and easier to access.  

Technology Promotes Inclusivity  

We can say that technology can have a profound impact and help in creating support for culture and inclusivity. Think about the implementation of technology in healthcare, hiring, education, and other processes. Every individual or consumer will get a response. There will be no biases or concerns involved in the process. Individuals who are suffering from any kind of disability will also not face any concerns while dealing with advanced technologies. It can be an excellent addition, making communication and the entire process more seamless for each individual.  

Effective Money Management  

Technology has given us a much simpler way to handle financial matters. Keeping track of your receipts and bills has been made much easier, and paying taxes can all be done with just a few clicks. With cutting-edge mobile wallets, debit, and credit cards, it's not necessary to carry physical cash with us. Furthermore, with online investment platforms and expense trackers, monitoring your finances is a breeze. Technology provides a much simpler and safer way to manage money.  

Effective Data Management  

Before technology, retrieving and saving data used to be a big hassle. Look back at how hospitals and schools used to maintain huge files of data. What’s worst is that the data can be stolen or modified without being noticed by professionals. One can eliminate this and strengthen the security of data by implementing technology. Storing the data on cloud-based solutions can be an excellent idea. It will not only keep the data safe and secure but will also help with data retrieval. Furthermore, there are multiple other ways available to safeguard the data. One can even limit access to the data or adopt safety measures to ensure nobody can make any kind of alterations to the data.  

Saves Money  

Gathering data and compiling reports are some of the mundane and time-consuming tasks involved in each industry. Furthermore, if the data is entered manually, there are risks of errors and chances that the data may not be updated. If the staff member is absent, you may further have to face the consequences. This can be eliminated by incorporating technologies. Having current and relevant data in front of the eyes can help identify opportunities and problems. Businesses can take the right action by reading the reports with one click. While training required to understand these technologies might be expensive, the benefits certainly outweigh the time you may invest. It could be an excellent investment for the future of any organization.  

Reduced Energy Consumption  

In response to the increasing use of tech in the workplace, ICT companies have designed “greener technology” to reduce the negative effect of computers and technology on the environment. Examples of green technologies include multi-function devices and PC power management systems, which can help businesses with high-tech needs reduce energy expenditure.  

Transforming Daily Lives  

Technology is not just limited to energy consumption but also creates a profound impact on the food production industry. Our ways of farming are becoming less harmful as we are getting more aware of the surrounding ecosystems. It is also helping create alternatives and electric vehicles, reducing the impact on natural resources and transportation facilities. Furthermore, technology is helping reduce pollutants from our daily activities. Technology can also be used to spread more information and insights on how one can dramatically reduce the environmental impact.  

Technology has the power to transform the society and the planet. However, the misuse of technologies can also lead to a deteriorating impact on the environment. One should be mindful of their decisions and implement technology only when it is required.

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Virtual Assistant in Education: Supporting Students and Teachers Alike

As an educator, you might have to take care of multiple things which might be boring, repetitive or out of your skill set. Due to this, teachers often end up wasting a large amount of time on things which can be taken care of by others. Virtual assistants and AI can be highly beneficial and powerful for teachers as well as students. The invention of virtual assistants can provide a boost, making education much better. Let us ascertain the role of virtual assistants in education and how it has been seamlessly helping students and teachers alike.

AI Benefits for Teachers

Let us first take you through the benefits an educator can avail by incorporating virtual assistants.

Task Automation

The power of AI lies in its ability to automate highly critical as well as mundane tasks. Be it administrative tasks, assessing learning programs, checking new patterns or more, everything can be automated. According to a survey by Telegraph, teachers on average spend more than 31% of time completing tasks that do not involve teaching. For instance, planning lessons, grading and administrative work. However, teachers can improve their efficiency and automate these tasks with the help of AI and focus entirely on their core competencies.  

Improved Efficacy

Being an effective teacher is all about the goal of providing quality learning to the students. The efficacy of a teacher will also depend on how efficiently they can manage their time and give individual attention to each student. While it may not be practically possible to look after each student, AI has made it possible. One can integrate AI systems into learning to provide assistance to students while improving time management and efficacy.

Predictive Analysis

Be it a class of 20 or 40, Teachers have to look after the performance of each student. One key thing that brings a whole new level of difference is that all students have a different pace of learning. Besides, some students may require more attention and help, while some may not. The goal of a teacher is to assist students to improve their learning and goals. The introduction of AI can help solve this concern by allowing teachers to gain access to predictive learning tools. This may allow teachers to gather data and insights from the previous performances of the students. Teachers can use the insights to understand how much time should be allocated to help each student and allow them to improve their learning.

Save Time and Money

Being a teacher is not just a one-hour task or limited to a few hours. Rather, it is a full-time role in which half of the time may be spent on non-teaching tasks. Teaching is undoubtedly a time-consuming task but virtual assistants can allow you to be more balanced with your time. You can let the virtual assistants work on the less critical tasks and have more free time on your hands. You can certainly use that time to plan the lessons or spend time with your students. Additionally, virtual assistants could be an excellent investment. Think of how much time and wellness you sacrifice while dealing with all those critical tasks. If you have a virtual assistant looking after those tasks, you can manage other things or even look after your health. We can say that it may prove to be beneficial for your time as well as your pocket.

AI Benefits for Students

Let us understand the ways in which students can benefit from the incorporation of virtual assistants.

Personalised Training

Personalisation is one of the most emerging trends in the education sector. With AI, it is becoming possible for students to gain access to a personalised approach and learn according to their convenience. AI can adapt to each student’s level of understanding and knowledge, thereby making it easier for them to learn. AI-powered software and solutions focus on analysing previous performances. This may help in discovering more about the strengths, weaknesses, and entire history of the student. If any student requires extra help or tutoring, AI can be highly beneficial.

24*7 Access to Learning

Well, each student has a different learning pattern. Some students may have queries during odd hours when the teacher might not be available. As a student, you may consider noting down and asking the teacher the next day. However, this might break the pattern of learning. With AI, students will not have this concern as they will have access to 24*7 learning. Students may have the opportunity to ask at any time and focus on improving their performance.

Quick and Real-Time

As mentioned above, students will have 24*7 access. Besides that, students can have their concerns resolved in real-time and the process will be quicker than ever. There is no wait time for the other student to finish or any other delays due to the unavailability of the teacher. This benefit improves the entire process of education, thereby providing students with the best level of education.  

No Human Bias

It is one of the major concerns for both students as well as teachers. At times, some students face they are getting neglected, while a handful of selected students get the required attention. This can impact the entire process and deteriorate the quality of education a student receives. With AI, there will be no bias in any step. Be it a student with poor performance or a student who excels in all the subjects, everyone will get equal status and level of education. We can even say that virtual assistants make education more accessible even to students who might struggle to access learning materials. Some students might not be able to afford extra tutoring, but that need can be eliminated with the help of virtual assistants.

AI-based virtual assistants can help teachers reduce the formidable workload and focus on providing quality education to students. Virtual assistants can also help resolve issues related to distance, commuting and course availability. Virtual assistants have a high potential to improve student satisfaction while reducing dropout rates at the same time. Leverage the technology and incorporate a virtual assistant into your CRM to improve the learning process of the students and help teachers alike.

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Virtual Assistants for Small Business Owners: How to Maximize Efficiency

A report by IBM Institute for Business Value and Oxford Economics evaluates how 90% of startups fail in the first five years. There is no denying that small business owners often face extensive competition from larger companies. In addition to that, small business owners often lack proper resources and opportunities which impact their ability to operate. Most small businesses do not even have a team assisting them or comprise a short army. One needs to understand that being a small business owner is not easy. It comes along with a variety of tasks which are crucial but can be time-consuming. This is where virtual assistants come into a strategic advantage. Virtual Assistants or AI assistants understand the natural language voice commands of the user, making it easier to complete the commands and tasks with much ease. In this blog, we will highlight how virtual assistants for small business owners can be highly beneficial and make their work easy by maximising efficiency.

Increased Productivity  

One of the key benefits of virtual assistants is that they can assist in handling time-consuming or mundane repetitive tasks. Delegating tasks to a virtual assistant can reduce the load on your shoulders. Moreover, you will have more free time which can be utilised to conduct more strategic operations. You can certainly focus on areas of expertise or even utilize that time to maintain a work-life balance. By focusing on important tasks and completing them in lesser time, businesses can be more efficient and productive.

24*7 Assistance

Irrespective of the steps you take, you cannot keep your business operational 24*7. You will have to hire employees or workforce which can be a little expensive and may impact your finances. However, you can integrate AI-based virtual assistants to expand your business hours. The assistants will offer customer service outside of operational hours, making it more convenient for customers as well as your staff members. You can be stress-free if you are getting business from customers of different time zones. The assistants can be present round-the-clock, will answer their concerns and lead to an increased level of satisfaction.

Business Continuity

If you are a one-man army or a smaller team with less than 10 team members, it can be extremely difficult for you to schedule breaks without impacting your business. By incorporating AI virtual assistants, you can be relaxed that your business continues to run smoothly even during your absence. They can even be helpful during unforeseeable conditions or natural calamities and emergencies. Small businesses often face challenges in consistency and continuity. As an entrepreneur, you can leverage AI virtual assistants to make your business more efficient and smoother than ever.  

Flexibility and Scalability

Small businesses often do not have persistent or predictable workloads. It is one of the reasons why small businesses do not consider hiring full-time employees and rely on freelancers or part-time employees. While there is no denial in this, but what if customers have a query? It is where these AI-based virtual assistants come in handy. They provide valuable support and offer flexibility to businesses in terms of working hours and workloads. Businesses can leverage this to scale up the ladder and scale up their business by focusing on more core responsibilities.  

Cost-Effective  

There is no denying that virtual assistants or AI assistants can be extremely cost-effective. This eliminates the need for hiring multiple workers for handling different tasks.  Virtual assistants eliminate the need for equipment, office space and additional expenses or benefits such as medical, taxes and insurance. Even if small businesses are hiring freelancers, they will have to pay a competitive amount per hour which can be highly risky for your pocket. You can simply cut down on unnecessary costs by leveraging virtual assistants and incorporating them into your business operations.

Access to Diverse Skills

In this fast-paced world, the demand for skills is changing every day. You cannot expect one individual to know it all and be an expert in all the fields. It is likely that one employee may be well-versed in one thing, while another may be competent with other skills. With AI virtual assistants, you will have access to diverse skills. From appointment scheduling to communicating and engaging with customers, there is a lot more that assistants can do.  

Focus on Core Competencies

While the assistants perform all the critical tasks, you can shift your focus to core competencies or strategic tasks that require your intervention. Integrating virtual assistants can even allow you to manage your time more efficiently. You can shift your focus completely on strategic planning and nurturing client relationships, which will be beneficial for the growth of your business.  

In today's competitive landscape, every entrepreneur is implementing new and innovative ways to improve their operations. Virtual assistants are one such invention, allowing entrepreneurs to work smarter and better. You can optimize your resources, time, and productivity by unlocking the hidden potential of virtual assistants.

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Conversational Al and Future of Work

Implications for Job Automation and Skill Development

Artificial intelligence or AI is a buzzword that seems to be on the tip of everyone’s tongue these days. It is a groundbreaking trend in the field of tech development. However, what many people fear is how it has been earlier projected in sci-fi movies or how often it is debated that AI or robots have the potential to take over the world. Conversational AI and the future of work are currently in debate and gaining a lot of traction.

Although automation has been in existence for a long, it is only recently that the pace has increased. We can also see how trends like virtual assistants and conversational AI have gained popularity and are widely accepted across industries. We can’t actually predict what’s going to happen in the future, but there are certain trends and patterns which paint the picture of how AI could impact job automation and skill development. Let us discuss that in detail and ascertain what could be the implications of Conversational AI on the future of the work.  

Virtual Assistants in the Workplace  

It will not be wrong to say that the advent of virtual assistants is changing the plight of the workplace. Well, many tasks can be automated with the help of virtual assistants. Be it scheduling meetings, managing the inbox or compiling the data into reports, all the tasks can be resolved in a few clicks. Oftentimes, you may have to complete tasks which are repetitive and time-consuming. The presence of manual intervention further increases the risk of errors and can be highly tiresome.

For instance, consider the amount of load a factory worker would have to take. What if we bring in automation and conversational AI to resolve their concerns? Factory workers can work more efficiently and productively. They can raise their concerns to the conversational AI and get their concerns resolved in the least time possible. Henceforth, AI can be an excellent tool, allowing businesses to streamline their business operations.  

Jobs Lost vs. Jobs Created

The process of automation and AI has been in existence for a long time. It has recently been that it is gaining huge traction due to the potential capabilities and benefits it brings forward. The projection by media would make you think about how AI could take over your job. Well, the reality is far different. The World Economic Forum’s “The Future of Jobs Report 2020" predicts that AI could potentially replace 85 million jobs globally by 2025. That sounds drastic. But what if we say that the same report further highlights that AI also has the potential to create 97 million new roles.

There is no contradiction in this, but the true reality of what it could be. Although AI helps in improving productivity, can take over repetitive tasks. Machines still lack in replacing jobs requiring human skills such as empathy, creativity and problem-solving approach. While it can be highly efficient in automating repetitive and mundane tasks, there is a need to focus the shift on these human skills. In addition to this, the invention of AI brings in new roles and opportunities for humans. Well, technology cannot function on its own. There is a need to guide and design conversational AI that aligns with the business goals.  

The Power of Predictive Analysis vs. Limitations

Referring to AI, one cannot deny how it helps gather data and assists with powerful predictive analysis. It can be a guiding tool for businesses to determine what approaches or strategies should be developed for the betterment of a business. No matter how powerful predictive analysis can be, it highly depends on learning which can involve massive amounts of data. One should have an accurate, large and relevant set of databases to ensure the predictions are accurate. If the data used to train the model is incomplete, there are high chances that there will be flaws in the predictions. Keep in mind that machines will only do as you guide or train them. This is a big limitation that could have a big impact on the future of AI, and its capacity to analyse the data.

Collaborative Robots

Collaborative robots are robots that are capable of collaborating or working in close proximity with humans in a shared space. This level of collaboration can be highly beneficial, enabling human abilities to enhance in a safe way. The key feature is that the robots do not assume that human-robot collaborations function independently. They can also be trained or programmed to stop whenever a human enters or operated areas where robots function. This helps in reducing unwanted delays and can help improve overall productivity through the use of cobots. We can say that these collaborative robots can be highly efficient for monitoring the environment without making any sacrifice on performance or safety.  

Conclusion: Humans or Computers?

While AI eliminates the need for constant human intervention, it also increases the need to acquire skills such as data science, software development, and R&D. Instead of debating on Humans over computers, the right way to deal with the situation is when both collaborate equally. Humans and computers together can achieve critical tasks with more ease and efficiency. Conversational AI will definitely have a bigger impact on the future of the work. The right way to leverage this is by collaborating with the technology and using it for the benefits and seamless operations of the business processes.

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Conversational AI in E-commerce: Enhancing Customer's Journey and Increasing Sales

With the rise of e-commerce, it has become crucial for businesses to discover ways to improve the online journey of their customers. This can be accomplished through the use of conversational AI; the technology that enables machines to comprehend, interpret, and respond to human language. By utilizing this technology, e-commerce companies can enhance the customer experience, increase customer engagement, and ultimately increase sales.

But, the merits don't end here! 

Advantages of Conversational AI in E-Commerce

Personalization

Personalization is the new winning strategy for businesses. More personalized solutions you deliver, the more customers you get!

Conversational AI enables e-commerce companies to provide their customers with a more tailored shopping experience. Chatbots; trained conversational AI agents can provide specialized recommendations, promotions, and support by evaluating data on behavior and preferences. For instance, the chatbot can propose new organic products the user would be interested in if they usually purchase organic food items. Additionally, the chatbot might suggest related products from the same company if a consumer considered them before. This can strengthen the relationship between the customer and the company. As a result customer loyalty, and sales can rise! 

24/7 Availability

One of conversational AI's main benefits is its capacity to serve consumers around the clock, including after conventional business hours. This results in quicker resolution times and a better customer experience because customers can get support and solutions to their problems whenever needed. 

The availability of chatbots can also aid in lowering attrition rates and customer annoyance. In fact, 90% of customers consider a rapid answer to be crucial or significant when they have a customer support query. Through this, E-commerce companies can give clients the quick, round-the-clock help they require with conversational AI. If you are an e-commerce business and are looking for conversational AI agents that work for you 24*7, TINA can be your right pick! 

Cost Savings

By automating redundant or tiring customer support tasks, conversational AI can aid e-commerce enterprises in significant cost savings. Businesses can eliminate the need for human customer care personnel, resulting in cheaper labor expenses. Further, by deploying chatbots to answer common questions, costs can also be saved by mitigating operations needed to deliver continuous support & service. Additionally, chatbots can deal with a lot of client questions at once, negating the need for extra labor during peak times. Additionally, chatbots can deliver dependable and accurate customer service, minimizing the possibility of human error and the accompanying costs of error correction.

Enhanced Customer Feedback

Conversational AI can significantly improve the quality of feedback. This is because it aids directly in delivering better customer satisfaction.

Chatbots can be used to collect data on product quality, user experience, and consumer satisfaction as a whole. This feedback can be used to enhance product offerings, website usability, and customer service. By collecting customer feedback, e-commerce businesses can also identify areas for enhancement and make data-driven decisions to enhance the customer experience. This can help increase sales.

Improved Customer Retention

We know how challenging customer retention can be for an e-commerce business! But, if used right, conversational AI can help retain customers! 

Conversational AI can also assist e-commerce companies in enhancing customer retention. Businesses can increase customer loyalty by providing personalized recommendations, providing prompt and accurate support, and engaging customers in interactive conversations. Customers who perceive that a company understands their requirements and preferences are more likely to make additional purchases. Moreover, e-commerce businesses can encourage consumers to continue shopping with them by offering personalized promotions and incentives. Ultimately, this can result in increased revenues and customer lifetime value.

But, there's a lot more that goes for leveraging conversational AI to get increased sales and enhanced revenues! 

How Can Conversational AI Improve the Customer Experience and Drive Sales?

Faster Response Times

No one wants longer wait times! And, obviously not if someone else is delivering solutions in a click!  

With conversational AI, consumers can receive answers to their questions almost immediately. This can aid in lowering shopping cart abandonment rates, boosting customer satisfaction, and ultimately driving sales.

Improved Customer Engagement

As discussed earlier, conversational AI can assist e-commerce businesses in engaging with their consumers in a more interactive and individualized manner. Personalized product recommendations, proactive support, and offer promotions are some ways! 

Upselling and Cross-selling

Cross-selling and up-selling are two traditional business growth methods that never disappoint. And, that’s where conversational AI amalgamates with traditional methods to enhance the overall experience for consumers. Conversational AI-powered chatbots can recommend complementary products to consumers based on their previous purchases or browsing habits. This can increase the average order value and boost sales. 

Let's Revisit!

Conversational AI presents e-commerce businesses with a significant opportunity to improve the online consumer journey and increase sales. By leveraging the power of chatbots and other conversational AI technologies, businesses can personalize their interactions with customers, reduce response times, and offer 24/7 support!

Do you want to be next in line to leverage conversational AI for your e-commerce business? Consult experts of Gravitas AI today! 

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Is Generative Al the Next Tech Bubble?

AI is becoming a hot topic of discussion due to its potential application in multiple fields. One of the key reasons behind the sudden AI boom can be attributed to the increasing amount of data that is generated online or collected by different organizations. The collected data can be used to train AI models and guide them to perform difficult tasks such as image recognition, predictive analysis and other complex tasks to create values. With these advancements, there is another term circulating and making rounds around the corner, i.e., Generative AI.  

The Technology behind Generative AI

While traditionally AI has been focused on detecting patterns, classifying data and making decisions, Generative AI is a type of AI technology that can help generate various types of high-quality content including text, audio, imagery and synthetic data. The newfound capability of Generative AI has opened up multiple opportunities that can help in creating rich educational content.  

For instance, Generative AI can help in writing engaging content as well as paint photorealistic imagery or music, code, voice content and much more. This helps unveil the unique power and potential of technology. Some of the popular AI content generators that work on this technology include ChatGPT, Jasper, AI-Writer, Lex and DALL-E. You must have also seen how the release of ChatGPT has taken over and might think that it could be the next big thing. Well, it will not be wrong to say that.  

Although the AI business models are purely theoretical, the impact of these technologies can go beyond the bubble. While there are risks and limitations associated with technology, there are multiple ways in which it can assist an organization to create useful assets and gain value. One can only see how the implementation of these technologies is leading to the proliferation of AI startups and applications.  

Let’s take ChatGPT as an example. While the language model is trained to deal with vast amounts of data, it is likely that it may not always understand the nuances or the context in which the conversation has been preceded. Another concern could be when it was last updated. There are chances that it may not be aware of the recent happenings and events that are occurring. While the software can be trained to generate new text that is grammatically correct, there are chances where it may struggle to come up with original or creative concepts. It can be a valuable tool if you are looking for facts or information but may fail only if there is any emotional or sensitive topic involved.

The Future of Generative AI

Be it writing blog content, music piece, literature, advertising tagline or code, Generative AI has the potential to assist with everything. The only significant concern with technology is the level of transparency to control the output. One may not be aware of the approach that the AI will follow which can make it difficult to explain the situation or audit the behaviour.  

On the other hand, when this transparency is available, it can be extremely beneficial to audit the behaviour and extract the right form of response. The lack of transparency and understanding could somewhere limit the approach. However, if these concerns are addressed, it could help ensure the responsible use of generative AI technology.  

Despite Generative AI still being in its initial phase, the technology has implementation in multiple industries and applications due to its level of efficiency. It can help streamline research and development processes, while also facilitating data augmentation for the learning models.  

Customer support has become much more advanced as it can help in getting much more personalised assistance and reduce the response time. Generative AI can have multiple applications, but there is a need to minimise the biased involved in the process. It could be the next big thing if these aspects are met. Striking a balance between automated technology and human involvement is the key to leveraging and integrating technological progress.

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The Future of Al in Education: Predictions and Trends for the Next Decade

The global AI in the education market touched USD 4 billion in 2022 and is expected to grow further. While the implementation of AI has already made tasks easier, the future is set to improve. AI can help reduce the time taken for difficult tasks such as grading or maintaining reports, and enhance the working of the classrooms while offering smart content creation and unique learning. The advancement in AI is fueling the growth of learners and tutors in the education sector. Here’s our take on what could be the future of AI in education. Let us take you through the predictions and how the significant trends might change over the next decade.

More Personalised Learning

Traditionally, the content of the course tends to remain the same throughout. With the advent of AI-based technologies, it is becoming easier to provide personalised learning experiences to students. The AI is trained to adjust the content of the course based on the recommendations of the tutors and according to the interest areas selected by the learners. This can be helpful in raising the retention rate and might also benefit in enhancing student engagement. Well, if a student is learning a course according to their interests, it is likely that the outcome will be positive only.

Assistance from AI-Powered Virtual Helpers

Students may not always find it accessible to reach out to you or there are high chances that tutors may not be available after operating hours. In such cases, virtual assistants can prove to be highly beneficial. The assistants will answer queries to all the frequently asked questions and may provide you with access to the course materials. The assistants may take over and help schedule meetings with the advisors, reducing the time gap.  

One can even utilise AI-based technologies to provide instant and concise feedback to the students. This can help eliminate manual intervention and reduce the burden on the shoulders of the staff members. AI-powered chatbots and virtual assistants can even be utilised for providing convenient support to students for issues related to mental health and tutoring. There are multiple ways to implement this technology for the betterment and growth of the students.

Discover Trends and Patterns  

There may be different batches of students enrolled for the same course. The more the number of students, the bigger the database will be. It can be a little difficult to skim through the large database and extract the right set of information. In such a case, AI can be used to examine and identify trends and patterns. It can be highly beneficial for the universities to understand the approach of the students and identify the key gaps and trends. This can also help them design the appropriate approach to help the students attain success.

More Accessible and Inclusive

While many schools and universities boast about inclusivity, there are chances of experiencing different situations if there is a language gap. AI-based technologies can help reduce the gap and improve the accessibility and inclusivity factor. The students can get help from the educational material and resources or even ask the AI to translate it for them. It can even improve the accessibility for students dealing with disabilities and help streamline the entire process of education for the students.

Enhanced Learning  

AI can be used to make the learning process much more interactive. For instance, universities can incorporate gamification techniques to teach students or use the virtual process to conduct tests. This may be helpful in reducing the gap while making education a success for the students. The implementation of AI in the process can even help keep an eye on cyber issues and add a layer of protection to improve the cybersecurity aspect for the students.  

Besides this, learning also depends highly on the emotional state of the students. The future of AI may become more advanced with emotion recognition technology which may provide support to the students, helping them attain better in life. AI can also be used to enhance engagement and answer the common queries of the students on your behalf.  

For tutors, it may help them identify and track the performance of the students. They can even match the abilities and interests for further processes of the placement and other tasks. We can say that the future of AI in education seems to be highly pleasing. The integration of AI can streamline the process for both the students as well as the tutors. Implement the technology and leverage the benefits of the same to develop better processes in the education sector.

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How can AI ensure optimum productivity at the workplace?

Workplace productivity is not easy to maintain especially with all those disturbing elements, employees' chit-chat session breaks, tea breaks and whatnot! Often, it is also observed that due to repeated approvals and discussions, team collaborations, task approvals, productivity suffers and this drastically leaves negative impacts on business outputs, management of workflow, results etc.

Then, what could be the solution?

AI!

Yes, Artificial intelligence can aid in maintaining better productivity at workplaces. Wonder, how? Let’s discuss how it can make sure the employees’ productivity stays optimum.

Make AI the manager!

Real-life bosses often feel it cumbersome and irritating to manage or micro-mage every employee in their organization, and practically also cannot keep in check the employee productivity, completion of tasks, and responsibilities. Generally, the glitch in productivity is observed when there appears a failure of some task, mismanagement of workflow and faulty results.

Then, how one can make sure that productivity loss is noticed before exerting a serious impact. That's when AI comes into play.

By making artificial intelligence a boss of the workplace, employee productivity, workflow status, attendance all can be managed seamlessly and precisely.

AI can assist organizations in getting their own HR management software. This can manage employees’ attendance status, desk time, time taken of completing a single task etc. Not only this, a perfect and precise AI-powered chatbot tool can also fuel team coordination, timely execution of various stages of project development.

And also, who can forget the ability of AI to handle and channelize data? Its data handling can extrapolate, and predict future tasks completion time, estimated delivery time etc.

All this would aid in maintaining a healthy work environment at the workplace and a healthy workplace always yields productivity and enthusiasm from employees

Keep up the positive approach

Generally, it is observed that organizations use AI to make sure employees “work” but having a scrutinous approach towards your employees would never ensure productivity. Thereby, to let them work with zeal and directed output, make sure you give them a healthy workplace to prosper, implement and execute skills.

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Al Ophthalmology Assistants and Telemedicine: A Perfect Match

Ophthalmologists are practitioners trained to diagnose and perform medical and surgical interventions for eye diseases. Ophthalmologists treat a variety of conditions, ranging from cataracts, glaucoma and other vision-related problems. Looking at the stats, more than 10 million cataract extraction operations are performed annually. The stats are for one particular condition, followed by many others. This makes it alarming and keeps the professionals occupied. The eyes are the most important organ, enabling us to sense and view things in a better manner. Eye conditions need to be treated immediately on a priority basis, but the occupied nature of the ophthalmologists can be concerning or may even delay the procedure. This is where AI assistants and Telemedicine come into the picture and streamlines the entire process, making it convenient for both the patients as well as the medical professionals.  

Combination of AI Assistants and Telemedicine

Artificial Intelligence is a technology designed to mimic human intelligence and perform tasks more efficiently. On the other hand, Telemedicine is a branch that focuses on the provision of remote clinical services, preferably via real-time two communication systems. Professional ophthalmologists cannot be present everywhere, and the problem can be resolved with the help of AI-powered assistants. Telemedicine caters to remote servicing and AI-powered Ophthalmologists make the perfect pair by assisting them in solving the queries. Here we have highlighted the benefits that the professionals can leverage by combining the benefits of AI-powered Ophthalmologists and Telemedicine.  

24*7 Patient Management

Visual injuries are critical and a patient requires a good amount of care after the operation. One cannot expect any delays in the process. There are chances that the patient may experience any symptom which needs to be treated immediately. It can be an extremely difficult situation when the phone lines are busy or the patient is unable to contact the hospital authorities. Here, comes your AI-powered Ophthalmologists who will answer all the queries on your behalf and assist you with 24*7 Patient Management as well as Patient Engagement. We can say that this reduces the risk of human intervention which may even help eliminate the room for errors. 24*7 Engagement will even help keep the patients satisfied, fostering the overall relationship between the patient and the doctor.

Pre and Post Operation Assistance

Laser, cataract, and glaucoma are some of the vision impairments which would require critical operation surgery. Not only this, but an individual will also have to follow certain pre and post-care routines to ensure that the surgery is performed successfully. As mentioned, a doctor cannot be present anywhere. Think of how critical it would be if any patient has a query in the middle of the night. With the advent of telemedicine and AI-powered Ophthalmologists, this can be resolved. The assistants can provide pre and post-operation assistance which may help improve the effectiveness of the surgical procedure or medical treatment.

Multi-Language Support

Many patients like to communicate in their local language, while many are not proficient in a few languages. Whatever the reason, AI-powered Ophthalmologists can help resolve the concern by providing support in multiple languages. For instance, TINA has been a powerful tool for medical professionals, aiding them by providing care in 80+ languages.  

Improved Disease Diagnosis

The accurate diagnosis depends on a variety of factors. AI can help keep track of all the symptoms that you faced, which may be beneficial in understanding the correct diagnosis of the disease. A patient can communicate with AI assistants, discuss their symptoms, and get the desired treatment. It will be an excellent assistance for the doctor as well as it may help in early detection and identification of the disease.

Revolutionising Medicine and Eye Care with AI Assistants and Telemedicine

AI is poised to revolutionise medicine and eye care. The implementation of AI-powered Ophthalmologists and Telemedicine eliminates the bridge and barriers between patients and healthcare professionals. With 24*7 assistance and answers to all queries, it can be extremely efficient for medical healthcare professionals to provide superior quality care to patients.

Read more at: https://gravitas.ai/implementing-al-assistants-in-your-practice/

https://gravitas.ai/improving-patient-care-with-artificial-intelligence-ai/

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Improving Patient Care with Artificial Intelligence (AI)

Despite the advancements and innovations in the medical industry, one cannot overlook the challenges that the patient has to face. Sixty-eight per cent of patients even admit how healthcare providers need to improve their communication and the way they interact with the patients. In this dynamic environment, patients are expecting transparency and better response management by healthcare professionals. The integration of AI has delivered groundbreaking results for different industries and medicine is no exception. As per the reports, patient care with AI  is projected to grow from USD 14.6 billion in 2023 to USD 102.7 billion by 2028.  

We can say that integration of AI has been a quick fix to the healthcare industry, streamlining the entire operations and making things easier. Let us discover more about this and ascertain how one can leverage it to deliver better patient care with AI.

Personalised Care and Treatment  

Every patient will be looking for a different solution and would exhibit different kinds of personalities. You cannot expect to treat each patient in the same manner. While there are some common questions, you need to make your approach more customised and tailored according to the ideologies of the patient. The more customised the approach is, the better the results will be.  

AI in healthcare is an excellent invention that can help automate and personalise communication. Every patient’s previous history will be recorded and the patient will be guided to the right advice or medicine according to their specific condition. This can significantly improve their experience, boosting the quality of patient care they receive.  

Reduces Burden on the Staff Members  

Think of a situation that artificial intelligence is not here and the staff members have to keep track of everything. Staff members will be burdened with a variety of tasks to improve the patient’s experience. Yet there are chances of missing out on anything specific that the patient mentioned. In contrast, all these aspects can be well taken care of with the help of artificial intelligence. The automated response and information will free up the staff and let them focus on more challenging aspects. One of the best things is that it can enhance the patient experience at all stages, be it pre-visit, during-visit or post-visit sessions.  

There is no hospital or doctor who can consider compromising the data of the patients. AI brings in the benefits of automation which can help reduce the gap and even eliminate the burden on the staff members. The pre-visit and post-experience aspire can be completely taken care of by Automation. It can be utilised during the visits as well to offer a much more seamless and confined approach to the patient.  

Revolutionising Treatment Techniques  

Unlike traditional methods, AI can even be leveraged to study piles of medical data which can be further used to identify the right treatment technique. When any patient will be getting the right kind of treatment, they will ideally be happier and more satisfied. Artificial intelligence even brings the opportunity to analyse data immediately, irrespective of how complicated or difficult it is. The bots have been programmed to deliver the right results in all conditions. Unlike your staff members, the artificial intelligence conversational bots will be available 24*7 and won’t get tired from listening to multiple queries at once. Incorporating this approach to offer much more dedicated care to the patients.  

Healthcare providers spent the majority of their time maintaining records and checking finances. One should be aware that AI can even influence and improve operational workflow by automating some of the common tasks. For instance, checking the health insurance aspects or completing other clinical documentation can be time-consuming. Automate the entire process and let the patient take entire charge of their health.  

The Hidden Potential of Technologies  for Patient Care with AI

The technologies and techniques that exist today have been a boon for today’s society, streamlining the clinical processes and improving the care for patients. It has the hidden powers to make patients feel, seen and heard. Deploy AI into the healthcare management system to improve the overall functioning of the process. At Gravitas AI, we value commitment to opinions and new ideas. Considering AI ad the core of our innovation, we have been able to successfully deliver to multiple patients while making them feel comfortable around us.

Read more at: https://gravitas.ai/

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RPA with Conversational AI: Future of Business Process Optimisation

In this fast-paced world, we have endless technologies designed to help businesses stay competitive. Chatbots, automation and robotic technologies have become the buzzword of the modern technological world. With that being said, businesses often have to skim through a variety of acronyms and new tech developments to find an ideal match for their processes. RPA is one such software technology, enabling businesses to automate repetitive tasks, taking the help of software robots or artificial intelligence. RPA is the future of business process optimisation, and it stands for Robotic Process Automation and a technology that helps in defining a set of instructions that robots or bots can perform.  

Does that mean robots are taking over the business world? Well, not entirely. However, robotic process automation is definitely serving to reduce frequent and repetitive tasks. It not only reduces the chances of errors, but provides room so that your team can perform more efficiently. Deploying RPA can have several benefits and there are also debates about how RPA can change the future of business process automation. Excited to know more about technology? Continue reading to find out the bigger picture and understand how RPA technology may change the future of different industries.  

The Bigger Picture  

According to Grand View Report, the global RPA market size was valued at USD 2,322.9 million in 2022. It is further projected to grow, with a CAGR of 39.9% from 2023 to 2030. The numbers suggest how RPA is proving to be an excellent investment for businesses across different segments. Let us also take a look at the potential of RPA and ascertain the benefits it provides.  

Unmatchable Accuracy and Consistency  

No business would want to compromise on its revenue because of inaccurate information. This is one of the reasons why there are companies who prioritise induction, in the beginning, to ensure the employees are well-versed with the technicalities of the business. Despite this, there is room for error. How would you feel if we said that you can eliminate the risk of errors at all? Errors can lead to losses and may impact the trust of users.  

In contrast, RPA is an effective technology that can help hit accuracy goals. On top of it, technology can help with reliable consistency. At times, employees may take a leave or break but RPA will be available for your business 24*7 according to convenience. Your business may be able to finish tedious tasks in less time by leveraging this technology.  

A Better Customer Service Experience  

No matter how well-designed the product is, you cannot gain over your customers if the customer service is not up to the mark. User experience is one of the important aspects that can make a huge difference and RPA is one such technology that can assist in increasing that foothold. You can even guide the robot’s software to process the daily tasks so that the staff members can focus highly on the customers and resolve their concerns in the least time possible.  

A better customer service experience is achievable when both bots and employees share equal responsibility. Do not just rely on the bots, as it could reduce human intervention and involvement. Many users prefer talking to a customer agent, rather than discussing it with the bot. While it is excellent technology, you should try to maintain a balance between both, to create seamless integration.

Boost Productivity at All Levels  

Technology is always one step ahead and can help in solving critical complex tasks. RPA can facilitate employees in performing mundane tasks with ease. The robots are designed to follow instructions. If your enterprise has a huge amount of data, you may face multiple challenges in analysing it. Employees analysing manually may feel the grind and exhaustion after a few hours or may even take days to complete the process. On the other hand, RPA could be the best bet. It will not only deliver accurate results but will also help boost the productivity of employees at all levels.  

Improved Database Management and Analytics  

How difficult and time-consuming it will be if an employee would have to collate all the data? But it would be super-efficient if all the data can be gathered without any hitch with the help of RPA. A larger dataset implies how a business can leverage to create different conclusions and has the potential to make more strides in their business world. Not only this, but better data collection also means better and improved data analytics. RPA, Future of Business Optimisation can keep track of the designated tasks and would have a clearer understanding of the work. This helps in reducing errors while bringing forward a much more precise set of analytics. Businesses can leverage analytics to make predictions and optimize their performance.  

Improved Data Security  

With the increasing number of data leaks, breaches and other cybersecurity issues, the management has to take extra steps. RPA adds that level of shield by reducing the number of human interventions. The security of systems is an effective step that can be highly beneficial for the future trends of businesses across different sectors.  

Conclusion:

The RPA bot autonomously navigates through various business rules, procedures, and systems to guarantee that claims are processed with great speed and accuracy. In order to automate claims processing with a minimum of human involvement, the interactive chatbot and the RPA bot collaborate.

If you are looking forward to scaling up your business or improving the entire workflow, leveraging RPA could be an excellent choice. It is an investment that will make it easier to deal with a higher volume of data with much ease. RPA when combined with conversational AI is undeniably the future of business process optimisation with a lot of benefits. Make sure you integrate RPA and guide your employees to improve their overall functioning. At Gravitas, we offer solutions that may enhance customer experience and optimize employee productivity. Get in touch with us to integrate your timeless teammate who will work for you 24*7 and help you scale up your business more effectively.

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AI: Advancing Medical Facilities and Diagnosing Diseases

The advent of technologies and innovation has brought a robust improvement in the field of medical science. While there are multiple attempts to increase life expectancy around the world and find solutions to critical illnesses, the healthcare industry continues to face challenges. The growing demand for the services catalyses the need for a robust system and a strong workforce that can meet the needs of the patients. Well, there is a need to understand that increasing healthcare spending is not the ultimate solution unless there is structural change.  

Artificial Intelligence: Revolutionising Healthcare  

This can be eliminated with Artificial intelligence which has the potential to revolutionise the healthcare industry as it is aimed at providing better care and improving the day-to-day life of healthcare practitioners. After decades of following the same pattern, the healthcare industry needs to adopt a more dynamic approach. A minor delay in diagnosing the disease can pose a risk to the entire population.  

You may recall how thousands of people died every day due to the COVID-19 pandemic when there were no signs of the vaccine. Talking about the branch of Artificial Intelligence, it has implementation across multiple industries, and medical healthcare is no exception. AI can provide automated human support and increase the efficiency of the diagnostic process. Can AI also help with the correct diagnosis or the development of new treatments? Let us ascertain how AI is improving the growth patterns of the healthcare industry.  

Detecting Diseases at an Early Stage  

Consider how a doctor would have to gather each report and look one by one to gain an understanding of the disease and the direction in which it is progressing. Although machines can never surpass analysis done by a human, but they can definitely ease the process. Think of how the entire set of information is available at your disposal, which may help compare a person’s record easily. For instance, an AI-based health app can also help keep track of factors such as pulse rate, heartbeat, and other necessary details. It may turn out to be beneficial for both the patients and the doctors. While it can be easier for a patient to judge when they should seek their next appointment, healthcare professionals can leverage it to study any patient's case.  

Correct diagnosis of the disease can take years of medical training. In comparison, machines can provide or draw conclusions even in a fraction of a second. The only condition is that the entire set of data will have to be digitised. The algorithms cannot read between the lines but can keep track of all the patterns similar to healthcare providers. When everything is well digitised, the algorithm will skim through the data to find the common aspects and the differences between each. It also improves the chances of detection of diseases at an early stage.  

Revolutionising Drug Discovery  

Well, you cannot deny that human bodies are complex. At times, it may take a few months to detect a new medicine to treat the disease. In other cases, it may even take years to discover the impact of medicine to successfully treat a disease. In previous times, scientists would spend a lot of time conducting manual testing. However, times have changed, and it has become easier with the help of AI. With the data and information available in one place, hypotheses can be developed. AI can provide a quicker validation of the drug target and how it will perform. The records can even help study how the drug has reacted in the past and carries the tendency to impact in the future.  

All these aspects can be analysed and aided to develop new treatments for diseases. AI is well-trained to predict drug efficacy and side effects, which can be highly beneficial for scientists. The professionals may even be required to perform advanced math on large volumes of data. This can be accessed easily with the help of Artificial Intelligence. Leveraging data to make faster decisions can help discover the full potential of medical professionals.  

It can help them identify new targets for intervention and how a compound will react with a target molecule. It can also help predict suitability and identify the ideal biomarkers (certainty of whether an individual is suffering from a particular disease).  

Summing Up  

We can say without any reluctance that AI can automate a large amount of manual work. It helps speed up the process and even assists in personalising the treatment according to the condition of an individual. However, it is just the beginning. Unifying the medical data and digitising everything can help find valuable patterns in which AI can help make accurate and cost-effective decisions.