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Today, more than ever before, businesses are focused on hiring and nurturing the best talent, eventually building a high-calibre workforce. As a result, companies are taking several measures to achieve the objective. It includes partnering with staffing solution providers instead of wasting their time on the whole hiring process. Once hired, the HR team takes care of the growth and development of the candidate.

To improve talent management programs, companies need to understand the complete employee lifecycle. What an employee goes through at different levels such as on-boarding, retention etc. can help companies boost productivity, extract top-notch performance and achieve unparalleled growth.

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The staffing landscape has undergone a paradigm shift in the past few years in India. In such a scenario where changing employee demands and workplace trends have become dominant, business organisations are opting for flexible hiring models. Contract staffing as a result has risen in prominence among companies looking for temporary talent. It also enables organisations to scale up the hiring process as per the requirement.

Calibehr is a leading staffing agency in Mumbai with over 15 years of experience in the staffing industry. The staffing experts at Calibehr have observed a sharp rise in the number of clients looking for contract staffing services. Further in the blog, the experts share what makes contract staffing effective and what benefits it offers to businesses in India.

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5 Ways Contact Centre Boosts Customer Experience & Brand Image

Customer is at the centre of all business dealings today. Therefore, it is no surprise that brands are building in-house customer care teams or outsourcing contact centre services to specialists with one goal: customer delight.

Customer needs and demands have skyrocketed in the past few years. A customer today expect to engage immediately with a business, a customer wants guidance and solutions in quick time, a customer desires to find customer service in the platform of his or her choice. Thus, contact centres and call centres have a significant role to play.

So, how are some of the ways contact centres boost customer experience, which in turn, elevate brand image? Find out in this blog and much more. know more at Justpaste.

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Top Back Office Tasks to Outsource in 2024

It’s 2024, and back office continues to be the backbone of every business, supporting different processes and helping managers achieve their goals and contribute to growth. But if you put too much pressure on the back-office, efficiency can wither and productivity can suffer. According to experts, large corporations lose tons of money annually due to back-office errors and mismanaged tasks. 

 By outsourcing back-office tasks, you can ensure business continuity, save an ample amount of time and focus on other essential tasks. Thus, outsourcing should be part of your overall business strategy. It is one of the best optimization opportunities that can deliver growth, the ultimate goal of any company.

 Now the question is – what back-office tasks can be outsourced? There are some important activities which should remain in-house, while there are others that an experienced and professional back office outsourcing companies can take care of.  Know more at Justpaste.

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International Back Office Outsourcing Services

Discover full range of domestic back office operations offered by Calibehr that includes Credit card applications processing , Account opening form processing for CASA Donors Management System and much more.

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Calibehr – Contact Centre Operations Management

Blending the expertise from different industries with latest technologies and analytical tools, Calibehr provides a holistic contact centre operations solutions to businesses all over India.

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Save Time and Effort with this Staffing Agency

Have peace of mind while Calibehr takes care of all your staffing needs. With extensive reach across India, pool of talent always is at your disposal to maintain high efficiency and productivity. https://www.calibehr.com/people/staffing-services

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Calibehr: Your Ultimate Partner for Reliable Business Solutions

With more than 4 decades of experience and proven track record of helping countless businesses succeed in 3 continents across the world, Calibehr is the best business solutions consultant for making profits and achieving growth. Visit www.calibehr.com.

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Contact Center Outsourcing: Everything a Business Needs to Know

Introduction

From matters related to AADHAR updates to failed payment transactions, from learning about the flight schedule to complaining about network coverage issues, your customer today rely on contact centers like never before.

Customers, with heightened awareness and a bit less patience, are emphasizing personalized experiences at every touch point in the buyer’s journey, that too in the quickest time possible. Given how customer experience is fast emerging as the key differentiator, numerous brands are investing in contact centers, fostering innovation and pushing limits to achieve customer satisfaction goals.

The question is – Are you using contact center outsourcing to support customers and maximize business success in 2023? Because if you don’t, the perpetual call waiting will reflect poorly on your brand and deeply impact the bottom line. Irrespective of whether you are a start-up, small business or multinational corporation, contact centers promise a multitude of benefits. Plus, your company could put effort and energy into core company objectives while experts handle the calls. Soon businesses start using professional contact center services, the better will be the outcome.

As India remains one of the largest business process outsourcing destinations in the world with a young workforce, businesses have the unique opportunity to leverage contact centers to boost customer satisfaction and capture brand loyalty. In this blog, we aim to provide you with the definitions, types, benefits, tips, best practices and other valuable information about contact centers. Find everything a business needs to know about contact center outsourcing right here. After reading this guide, we hope that you will be able to make the right decision to partner with a contact center service provider like Calibehr, a leading business solutions company offering national and international contact center services.

Read the full article at: https://www.calibehr.com/blog/contact-center-outsourcing-everything-a-business-needs-to-know

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Permanent Staffing vs. Contract Staffing

The staffing solutions industry primarily offers two services to business organisations; permanent staffing and contract staffing. A better understanding of these staffing services helps HR managers, business leaders and others concerned to make productive staffing decisions. In this blog, find out what permanent and contract staffing means, what are the differences between them, the advantages companies can enjoy with each of the offerings and much more.

Permanent Staffing vs. Contract Staffing

Let’s begin by understanding the definite definitions of different types of staffing.

Permanent Staffing

Permanent staffing as the name suggests involves services by a staffing company which helps companies to hire employees on a permanent or full-time basis. Every established company consist of a team of employees who are hired for long-term positions to manage different activities related to operations, marketing, sales, HR, finance etc. The permanent employees at all levels help companies to perform to their maximum potential.

Permanent Staffing: Features

Permanent staffing as the name suggests involves services by a staffing company which helps companies to hire employees on a permanent or full-time basis. Every established company consist of a team of employees who are hired for long-term positions to manage different activities related to operations, marketing, sales, HR, finance etc. The permanent employees at all levels help companies to perform to their maximum potential.

Permanent staff recruited by staffing services are enrolled on company payroll.

Permanent employees, unlike contract employees, do not have an end date of employment.

A permanent employee enjoys all the benefits as per the company policy as well as the employment laws laid down by the government.

High-calibre full-time employees steer the organization forward while the company enjoys better ROI.

Permanent hiring helps companies to build a workforce for the present and the future.

Permanent Staffing: Benefits

Long-term Strategy- Permanent staffing is a beneficial long-term strategy for companies as nurturing and training employees initially can boost productivity. As a result, when the employee gains experience, it adds immense value to the organization.

Stability – Businesses gain confidence by investing in permanent staffing as it promises stability, excellence and performance.

Reduced Hiring Cost - Companies can save a lot of money, effort and time by investing in permanent employees and eliminating frequent hiring costs over time.

Whether you are a large business organisations or a startup, you always need to deliver on client and customer expectation. For example, any business services company would always need managers, executives, and leadership to run the organization without hiccups. Thus, temporary workers cannot help achieve this objective. A stable group of permanent employees is a must for business growth and success.

Read full article at : https://www.calibehr.com/blog/permanent-staffing-vs-contract-staffing

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Importance of Pre-employment Background Verification Checks

In the highly competitive job market of today, every business organisation wants to hire the best talent. One of the big hurdles faced by HR managers today is to find employees with honesty and integrity. Employers are now relying on background verification companies to conduct pre-employment background verification checks. The process provides valuable information about a candidate’s past and identifies any discrepanices in the documents submitted. Ultimately, it helps companies to make informed hiring decsions. Calibehr is one of the leading background verification or BGV companies with presence across India. The experts with 15+ years of experience have helped countless clients hire only the best talent in India. Further in the blog, find out what is pre-employment background verification checks, the advantages and how it is done.

What is Pre-employment Background Verification Checks and Why it is Important

Background verification checks, also referred to as background screening, is a process of investigating the personal, educational and employment claims made by a candidate in an interview for a job vacancy. The background check services use the latest technology and focused techniques to verify a candidate’s address, government IDs, qualifications, job locations, criminal records, references and other important details. Meticulous background verification is important today because of the rising cases of resume fraud, poor productivity, sensitive data leaks, and criminal activities done by employees who are hired without proper screening. It is especially important for roles where employees directly deal with sensitive company assets and data.

In addition, the thorough screening process is done for the following:

Assess the candidate’s behaviour

Evaluate past performance

Validate candidate’s claims

Confirm if the candidate’s values are in sync with the company culture

To determine whether the candidate will be an asset or a liability

Read the full article at : https://www.calibehr.com/blog/importance-pre-employment-background-verification-checks

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Benefits of Outsourcing Back Office Services in Banking

Introduction

The Indian banking transformation and transition to digitization in the past decade made the sector resilient. Today, the banking sector continues to impact the common man’s life by keeping the money safe, offering loans and ensuring easy online transactions. Moreover, it plays a significant role in the business landscape and the country’s economy, driving growth.

But ever wondered what drives a bank? That’s right: The front office and back office do. The back office provides a robust structure over which all the bank operations are carried out. The back office personnel are responsible for efficient system operations and people productivity. As banking remains highly regulated, back office professionals help meet compliance regulations. It also supports sales and management.

In other words, the back office acts behind the scenes and offers complete support to the front office, making sure that banks offer the best customer experience. Given the crucial role back office plays in the current competitive market, banks are relying on back office outsourcing to stay ahead. Back-office outsourcing experts take on the mantle of simplifying the process, amplifying productivity and driving banks to achieve limitless growth. To achieve consistent transformation in the front, improving what’s happening behind is critical. Further in the blog, find out how back office services help banks of today to innovate, evolve and remain profitable.

Read the full article at : https://www.calibehr.com/blog/benefits-of-outsourcing-back-office-services-in-banking

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How Technology Equips Contact Center Agents to Offer Superior Customer Experience

Introduction

Business organisations today have one central goal: customer satisfaction. To that end, companies are relying on contact center outsourcing partners who adopt the latest technologies to transform every customer touch point, which in turn, promises happy customers as the outcome.

What about the contact center agents? The representatives who reach out to customers, handle uncommon product/service queries and answer questions from every corner of the world. Their jobs are not getting easier as customer expectations have skyrocketed. Companies need to understand that high attrition rates are a reality and high performing contact center agents are directly proportional to successful customer support programs.

In such a scenario, technology promises to the saviour even for the agents. It equips them to deliver faster and better services and forge stronger customer relationships, a win-win for businesses as well as customers.

Thus, businesses should take into consideration the technology capabilities of contact center service contact center service providers and the performance metrics of agents.

Read the full article at https://www.calibehr.com/blog/how-technology-equips-contact-center-agents

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Calibehr is the professional screening & background verification check service provider company in India that delivers one of the highest employment verification rates.  To know more detail visit Calibehr at www.calibehr.com now!!

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Calibehr offers back office outsourcing services to domestic & international clients efficiently.  To know more detail visit Calibehr at www.calibehr.com now!!

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lending the expertise from different industries with latest technologies and analytical tools, Calibehr provides a holistic contact centre operations solutions to businesses all over India.