westjet-anmol

[westjet-anmol]

When I just joined the WestJet for my co-op on that day I met a WestJet agent who from our first meeting was asking for Samosas(Indian snack). I brought it with me on the week after that, and he was also present on that day so I offered him as his shift was about to end he take it with himself.

Hence, on week 11 of my airport shifts I meet him again in the breakroom. He came running towards me and gave me a hug. GSL was also their at that moment and he praised me in front of her. I could not have asked for better start of my shift.

[westjet-anmol]

As usual I knocked the door to enter the WestJet break room. One of the agent opened the door. I was about to sign in at the log book then suddenly GSL gave me Wendy's Gift Card through which I can buy one small frosty.  This small frosty ment so much for me as I came directly from my work and didn't get time to eat.  I immediately went to Wendy's and order small chocolate frosty. Moreover, on the same day I was helping a passenger to drop a bag and While dropping I noticed that it was overweight. I instructed them either to shift some weight in other luggage or pay for it. They were really panicking as their flight was in 30 minutes time I helped them in managing their weight without touching their items.  Then they put the luggage on conveyor belt and it went through. The passengers were thankful towards me and gave me 10 dollar as a form of regard. It was a day full of presents for me.  These are the type of experiences I crave for. The joy that I get after helping a customer and getting a appreciation in return is beyond world. 

[westjet-anmol]

This week the airport looked really busy as there were many delayed and cancelled flights. For the first time I saw check-in assistance line that big. To manage the rush some of the customer service agent also sat on the desk near the kiosk.

To assist the load one of us stood at the baggage droppage area that was near the check-in line. This saved lot of time as the passenger do not have to scan their boarding pass or adjust their bag while dropping their bag. They only have to lay down the luggage and one of us just have to click the blue button.

Thankfully, today we also had Humber college students accompanying us. Each of us were handling 3 customers at one time.

Nevertheless, it was great learning experience.

[westjet-anmol]

Progress check

Week 9 I had my shift on Monday it was y6 hour shift rather than 7 hours from 1300 till 1900.

Fatima, Lidia and I were the one who had the interview around this time. I was the first person to go for the interview. It was a quick question and answer session. The interview was taken by Professor Jennifer along with Kamila and Donna.

After the interview we were given star bucks cake pops. Surprisingly, this was my first time trying it and I really liked the taste of it.

[westjet-anmol]

Fun times

I had a tired start of my day as I came from work for the airport shift. I reached at airport 30 minutes before start of my shift. I felt more tired by thinking that I would be alone today and it would be hard for me to pass my 7 hours shift.

However, as soon as I entered the WestJet break room to sign in the log book I noticed that Lidia and Fatima will also be joining me. We started our work together.

I get to know about various things either it be related to customer service or other airport responsibilities. Because each time I had a doubt related to anything I use to take their help.

The time went very smoothly and we had great time working together.

[westjet-anmol]

Strike Day

Writing the vlog after couple of weeks. During this time I have gained lots of customer service experience and had enjoyed every second of my shift.

Due to WestJet being on strike there was lot of media last few weeks. The media was interacting with passengers getting their experience regarding flight cancelation and delay.

In mid of all this one reporter approached me while I was assisting a passenger with his bag tag. Reporter asked are permission to record how I was helping the passenger. Hence, he had filmed the entire footage of me helping the passenger.

[westjet-anmol]

Week 4

This week was not that much hectic as I only had one shift. It was my regular weekend 8 hour shift. I reached the airport one hour earlier. As I had so much time I decided to go and take the elevator to go at link train which takes to Terminal 1. It was nice to know about the place looking out from there I could see very beautiful view of the airport.

Then I started my shift and as usual it was not busy as flights were around 6:00 pm. In This free time I was going through my airport codes. It was a good quality practice which gave me more confidence while assisting them.

[westjet-anmol]

Another week of airport shift. It was same time 1300 to 2000 on friday and saturday.

Unlike the previous week I had some company this week. I was along with two students from Seneca college for entire shift. As at time of our shift there are lots of volume of passengers. So, we decide to split between two baggage drop- off area. During this shift one of the passenger was about to commit a mistake and drop oversized bag in the same conveyor belt as the regular size bag. Then thankfully she asked me and I corrected and told about oversized baggage department. Time was passing so quickly as there we had company of each other.

This week also I got great customer interaction. I met one of the passenger, he was passenger flying to YVR. He was professor we talked about lots of things and had great conversation he saw a good customer service skill in me and in returned asked to mail one of my trainers about the time he had. It was again a great week filled with lots of learning.

[westjet-anmol]

It was week 2 and in this week I was at airport for two days. My shift was at afternoon time from 1300 till 2000.

I was bit nervous as well as very excited as it was my first day working in the airport. I firstly sign in the log book and than went on to the check in area there I met two one girl from Humber college. She was also on her placement doing morning shift. For 1 hour I was assisting along with her to get familiar with the duties. I remember that for one hours I asked her so many questions and she was also kind enough to answer them. After some while I was on my own for entire day as she has to leave at 1430.

Than around 1500 there was very less rush of passengers . As less domestic flights were there. However still I came across many passengers as lots of passengers travelling to America where coming over to West Jet area for bag drop. Therefore, Baggage drop-in for USA was other side. So, I directed passengers towards drop-in for USA and helped getting there tags print as well as attach it. The best part that I love about customer service is the reviews we get. One of the review I get from a lady travelling to America was " Tell your mother, She did a great job". These lines by her gave me goosebumps. The best part is that it was mothers day when I got this review. It changed my whole mindset for the day and I became much more confident and passionate towards my work.

[westjet-anmol]

On 9th may, I had my first day at West jet for the role of guest service. It was my training day and it was eight hours shift from 1000 till 1800.

I was travelling through transit so it took me a hour to reach Pearson airport. I started from home at 1100 and reached by 1205. I entered the Terminal 1 and waited for our trainer at star bucks. By the time she came it was me and two other students from my college Seneca. She welcomed us. Firstly, she took us in the break room and there we meet our GSL for that day. Further, she told us about other things present in the room. After that we started to explore other other parts of airport. As we where walking through we saw various types of check in areas for each airline. Each airline had there own check in counters where agents were sitting to assist passengers. There are total of 5 check in zone at terminal 1. Each airline is present in one of these zones as West Jet in Zone 2. than we went downstairs ay arrivals there we saw a department for lost and found items. Along with that there are lots of food franchise there extending from Tim Hortons to Subway and many more. Than our trainer introduced us to the baggage department. Moreover, at very end there where quite rooms to pray. These rooms can be used by any one who needs to have their prayer time. Than we came back to West Jet check-in area.

Here, she told us about our duties. She also told us how to operate the kiosk. Our duties where to help a newly entered passenger navigate the airport and help them to reach till gate. Some of our responsibilities are:

Making sure passenger is checked- in either online or in-person.

Helping them to take out there tags through Kiosk.

Further, direct on dropping baggage.

Tell about security and gate.

Than around 1330 we had our break. During this time I got my tie and ID card. After break trainer gave us live lecture where she introduced us to the other information related to airport and our duties on how to conduct ourselves in best way. Most importantly we also filled a insurance form. It was almost end of our shift with one hour left. So, we went to our airline's check-in area and started to assist passengers. At last we came back to the break room to signed off on the log book. and greeted bye to our fellow West Jeters.