unhappyconsumer-blog1

[unhappyconsumer-blog1]

Cellphone Providers

Cell phone providers spend a lot of money marketing about customer loyalty, and how they are the best choice.  Yet all cell phone providers fail to realize that loyalty goes hand in hand with customer satisfaction, customer experience and most important value.

They forget the marketing basic – It’s less expensive to keep a customer happy than obtaining new customers. Customer’s loyalty means revenues and profit margins.

On my personal experience; I was loyal to Bell mobility for years, they always provided bad customer service, mediocre mobile service, value could be improved but it was not that bad.  I let years pass by because either I was too lazy to look for new provider or the other providers were giving same options.

When I had enough of Bell Mobility not appreciating my business, and continuously raising the price, I decided call to negotiate and hoping to receive little bit of their loyalty back, I only got a rude customer service agent with no answer but only a script that she kept repeating.

To all of you customers, we need to be smarter and move on to the next company that will appreciate our business. Let’s not accept mediocre service and let’s demand more for our Money.Customer appreciation doesn’t exist anymore from cell phone providers, do your research and shop around for who will give the best value for your dollar.