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7 Things “NOT” to have on your otherwise Perfect Resume

The resume is a faithful journal of your career trajectory – a record of all your successes and learnings at every stage of your working journey. A reminder of where you started, how far you have come and where you still need to go. So whether you need to apply for a job right now or not, it is always a good time to perfect your resume. While we’ve written extensively on how to craft the perfect resume, we wanted to emphasize through this post on what to leave out of a resume to make it truly perfect. Here are seven things to leave out from your resume:

1. An unprofessional Email Address

If your email ID is still the one you had in high school, i.e., hellboy_irock@ya***.com, it is time to get another one. Make sure the email ID you share on your resume is a professional one. What is meant by a professional email ID? One that ideally has only your name and your last name in it, and in case that’s taken, a simple combination of your name and maybe a number, or special character or two.

2. Your Achievements in High School

Won third prize in an elocution competition? Aced spelling bee? Well, let’s put those achievements behind us and make space for newer achievements to show the world. Unless it is something of great significance and necessary, refrain from having your high school achievements on your resume.

3. Fancy fonts and colors, or anything fancy –

are an absolute “no”. Use a simple font, uniform font sizes and keep it unicolor. Unless you belong to an artsy profession and how you design your resume matters, keep your resume as simple and legible as possible. Even if you are a graphic designer, or a fashion designer, we’d say share links of your work on your resume, but maybe refrain from making your perfect resume a work of art itself.

4. Skills you are expected to have

Don’t add skills just for the sake of adding them and fluffing up your resume. Remember, at times, less is more.

5. Postal Address

Having your postal address on your resume is an unnecessary use of space. We have seen resumes which list their permanent address and current address as well. Your contact information should ideally just include your phone number and your professional email ID.

6. Hobbies

“My hobbies are cooking, reading and gardening” – this is something your resume would probably look better without. We’ve traditionally been taught to include it in our resumes, but there is actually no need for it. Your interview is when you get to speak about yourself and weave all this in. Unless there is something really specific about yourself which is also relevant to the job, refrain from having this section. Even if you do end up sharing what is akin to hobbies, put it under a section called “other Interests” or something of the like and not “Hobbies”.

7. Incorrect or false information

The first and foremost prerogative of writing a resume is ensuring the information you provide about yourself isn’t false or misleading. Regardless of whether or not a background check will be done, in the interest of professional integrity be completely honest in the information you furnish through your resume.

At OBOlinx, we believe that a great resume is one which is always a work in progress. There is always something you can do to make it better, regardless of whether you are writing one for the first time or if you have been a professional for years now. Here is an omnibus we have put together to help guide you to craft the perfect resume. But don’t forget the things you should “not” have on your resume!

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5 Key Considerations for Achieving Operational Excellence

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Writing Effective Emails – Why Your Subject Line and Signature Matters

Usually while drafting an email, we pay little attention to the subject line and the signature at the end of the email. Some of us even go so far as to leave these fields completely blank, simply writing the text of the email without any subject or signature. Very often, the subject line helps the recipient decide whether or not (s)he should even open the email. The signature reflects courtesy and also, a formal end to the email. Here are our thoughts on the importance of subject lines and signatures – especially when it comes to drafting a Effective Professional Emails.

Firstly,

it has to give enough information that the reader understands what the e-mail is about. For example, a subject that goes “Action required” is ambiguous and unlikely to ring any bells with the reader. A better subject line would be “Assignment Deadline: Action required”, which makes it clear to the reader that the mail is regarding the assignment deadline and he needs to do something about it.

it has to be interesting enough that the user wants to read the rest of the letter. For example, a subject line “Quick question” is unlikely to arouse any interest in the reader and he might dismiss it as irrelevant if he is busy. You probably could have pinged him regarding the “quick question”, right? Instead, “Quick question about Friday’s seminar” gives the reader just enough information on what the question is about and he may go on to read the rest of it. It is important to keep in mind that the subject has to be concise and informative – being too lengthy can annoy the reader, for example, “Quick question on the 3rd day of the first seminar in this quarter on sales held on Friday”. Leave unnecessary details out of the subject line – include them in the text of the e-mail.

The subject line also serves to set the context of the mail. It should make the tone of the mail clear – whether it is a complaint, a query, a request, a congratulatory letter, or something that needs urgent attention. That prepares the reader for the content and he/she can spend more time on the details rather than finding out what the letter is for.

An equally important part of your email is how you end it, i.e. the signature. When writing a formal email, it is important to sign off appropriately. ‘Regards’ or ‘Thanks’ or ‘Best’ are the safest phrases to sign off with. Although smileys like 🙂 are accepted in informal mails, it is best to avoid using these in your business/professional emails. Likewise, avoid phrases that sound forced – ‘Thanks so much!’ might only be apt if it is a request mail.

At the end comes your contact information. When writing Effective Professional Emails, you should write your full name. Avoid signing off with only your first name or a nick name. Provide brief contact details, like your phone number and fax. If the reader does not know you, you should include your designation and the name of the organization. However, refrain from putting in unnecessary detail about yourself. Moreover, avoid putting inspiring quotes or large disclaimer messages or images that might take time to load over slow connections (which also, at times, come across as pretentious or pompous).

The subject and the sign off should be in sync with the tone of your email, so that you communicate yourself effectively.

All the best!

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Five Critical Components of Business to Ensure Operational Excellence

In the day-to-day busyness of business, it is very easy to get mired in transactional stuff and lose sight of your mission and the reason you are in business and why you do what you do. How much more effective the organization would be and how superior the results if every person working on every task in the company can link it upwards stage by stage to the overall vision for the company ? If the person went home every day with a sense of fulfillment through finding meaning in work and knowing that his/her work contributed to a higher purpose? A shared vision is a very powerful motivator for people and operational excellence is possible only when there is a critical mass of people for whom business is personal. Wishful thinking? Not really, when you consider that many studies have proved beyond a doubt that meaningful work leads to personal happiness, professional success AND profitable growth for the organization that provides this (clarity of vision, mission and inter-linkage to the efforts at ground-level). So, how do you align your day-to-day Business operations to ensure that you and your people are finding meaning in work? It all comes down to how well you have thought through, communicated and implemented these components of business:

Business Component #1: Vision Statement – A vision statement has the potential to become a rallying cry, a clarion call to unite every person in the company towards a higher purpose. Too often, vision statements are not clear enough or even inspiring enough to really become the powerful tool that it can be. Consider Nelson Mandela’s statement – “one team, one country” or Microsoft’s in the 90s – “A computer on every desk and in every home; all running Microsoft software.” A bold, definitive statement that shows people the destination and the purpose of their work is the starting point for everything. Coupled with a clear guidance on values and desired behaviours, a great vision statement can truly work to drive excellence in the organization. Read how Zappos.com CEO focused his team from “needing to motivate people to get things done” to “inspiring them to want to do things beyond expectations” (and so successfully) here.

Business Component #2: Strategic Planning – This is the next step, moving from the “where” to the how. A good strategic plan provides the map to achieve the vision. Working through the strengths and weaknesses of the organization, it should outline the actions that need to be taken to meet the goals. The plan should have clarity (admittedly difficult in the flux that exists in business today) and well-defined accountability and timelines so that it becomes clear and easy for everyone in the company to enable them in the decisions they need to make today to arrive at to where the organization needs to be tomorrow. You will know if your strategic plan is clear if people around you understand what the story is – what leadership wants to do. Also, a strategic plan is not just about the future, referred to regularly, it can also be quite useful in assessing the current issues that are causing problems. Have a long-term strategy but refresh the plans operationally in shorter term periods so that the plan remains achievable and is not completely disconnected from reality.

Business Component #3: Budgeting – I call this “putting your money where your mouth is” or walking the talk. There is no point having a strategy if you are not willing to invest in it. This is where strategic planning gets transformed to operational realities. The budgets should be completely aligned to the strategic plan and not just the target numbers – in the short term and the long term – and thus serve as the guideline for communicating and executing on the business strategy. Break down the budget into tasks with timelines, identify the stakeholders best suited for each task, align existing processes and design new processes to ensure sustainability in advance. Assign accountability within the organization not just at the senior levels but right up to the front-line staff to ensure everyone knows and is signed up for the budget. This helps in providing a clear line of sight for achieving the budget and hence the vision while building confidence in the budget within the organization itself. Business Component #4: Measurements or Metrics – Numbers keep you honest provided they are not manipulated. Metrics help measure the effectiveness of the plan and the execution but is important to measure what is important :). Care must be taken to set metrics that actually drive the desired behaviors and do not risk people running after the wrong goals. The choices of key metrics need to be reviewed periodically – business is dynamic, why should metrics remain static? What makes sense to measure in today’s scenario may be irrelevant tomorrow. Also, it is not enough to measure, you also need to act. No metric is useful unless there is an action plan that arrives out of it and is communicated and implemented with urgency. Otherwise, a metric becomes just another number on a report that nobody pays attention to till it is too late. Metrics also serve the purpose of “milestones” or “scoreboards” for your vision to keep a track of the successes along the journey, create competitive spirit and very importantly, serve as reasons to celebrate wins along the way. Business Component #5: Execution – And finally, the most difficult part of the process – execution and execution at the speed that is needed. Larry Bossidy, the former CEO at Allied Signal, Inc. and Honeywell, and the co-author of Execution: The Discipline of Getting Things Done, said it like this: “Corporate strategies are intellectually simple; their execution is not. The question is, can you execute? That’s what differentiates one company from another.” I have written about getting things done in complex organizations earlier – the point in this context is injecting the right “dose” of urgency into the organization. Spread energy and enthusiasm into the organization through the execution phases to generate alignment, urgency, and engagement in a majority of employees in the organization – to answer the “what is in it for me” question and to make the work “personal” and hence drive operational excellence through meaning. The common important thread through all the above is of course, the culture that is built, lived and sustained throughout the organization – without the right culture, you may set everything up perfectly but the desired outcome will be far from reality. If people do not feel they have a safe environment or that there is mutual trust and respect, the energy gets drained out battling office politics, pacifying egos management and conflict management. There is no energy left for people who wish for meaning in their work, look for it and work towards it in their everyday activities. Operational excellence becomes a mirage. As Louis Gerstner said – ‘I came to see, in my time at IBM, that culture isn’t just one aspect of the game—it is the game.’ What have you seen worked in finding meaning in work in your organization? What vision statements do you think are great examples? How do you give meaning to your own work? I would love to hear and learn from you.

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The Undervaluation of Kindness in the World of Work

The world of work as we know it today, is increasingly fueled by targets, deadlines and achievements. We are in the midst of what can be called the crisis of modernity. And yet we have failed to acknowledge it, let alone work towards changing it. Today, we regard the human body working in clock work to ‘achieve’ and ‘deliver’, as normal. Which brings us back to the age old debate, as old as modernity itself, what then distinguishes us from machines? Two things which make us humane, kindness, and compassion, distinguish us from machines.

About two thirds of our day is spend at our work place. While many of us love our work place, there are many who dread it. While the reasons why one many not like ones workplace could be many, one of the primary reasons is the attitude and nature of the co-workers or colleagues. Many a times, we fail to understand how being sensitive, compassionate and kind, can make a world of difference to the people we deal with in the world of work.

Kindness is genuinely undervalued in the world of work. Many managers and leaders feel that elements of kindness and compassion are in direct conflict with professionalism. One couldn’t be farther away from truth. You can be professional and yet be a kind and compassionate human being. In fact, your productivity and work life balance are influenced a great deal by how happy you are in your work place. What are the three most simple things that you can do to practice kindness at work? Here they are –

Listen

When someone speaks to you, listen. And not with your mouth so you can respond or react. Listen not just with your ears, but also with your mind. We mean listening not just in the effective communication sense, but in this case more in the humanitarian sense. Listen out of kindness. One example could be a form of miscommunication between you and your subordinate at work relating to non-achievement of established goals. The conclusion you see is that the work has not been done, however, give your colleague a chance to explain why the work hasn’t been done. Unless you listen, you will not know whether the reason was valid or not. More importantly, unless you listen, you will never know how you end up hurting someone who is already in a tough place. This has a direct effect on the productivity of the employee.

Reset when Angry

It is not easy to stay calm when things get chaotic at work. At times like that it is our individual responsibility to take charge of our own anger. Emerson said it best, “for every minute you remain angry, you give up sixty seconds of peace of mind.” However, it is  not only your peace of mind which gets affected, but also of those around you. When you are angry, even the smallest of errors can provoke unnecessarily exaggerated reactions – which you may regret later. More importantly, your reaction might pull someone down in a way you may not even have imagined.

Every time you feel angry and find that the anger is about to be directed at someone, reset. What does reset mean? It means go away from the issue, do something that brings you back to normal, and then look at the issue again. Allow a cooling period before you react or respond. If all us could put this into practice in our daily lives, and in the world of work, it would indeed be a much better world. While we can’t claim responsibility for everyone, we can at least do so for ourselves.

Smile

You would be surprised how therapeutic a smile can feel for someone who’s having a tough day. That one tiny gesture can make a world of difference in just saying, “it’ll all be alright”, or “it is going to be alright.” They don’t lie when they say, ‘you never know how your smile can brighten up someone’s day.’

We came across a lovely post on The Balance, on “Random Acts of Kindness at Work“. And here is a list of what our favorite random acts of kindness are, from the article –

“Bring your coworker a cup of coffee when she looks like she needs a pick-me-up.

Share your mid-afternoon snack with him or if you don’t want to share, bring an extra one (everyone gets hungry a couple of hours after lunch).

Buy your coworker her favorite iced cold beverage on the first warm day of the year.

Offer to stay at work late or come in early to help a coworker with a difficult project (don’t wait to be asked).

Praise him for a job well done. No one can get too many compliments.

If you see someone is about to make a mistake, try to intervene to prevent it.

Offer unsolicited advice, especially to a new colleague who seems to be floundering.

Stop others from spreading a rumor about someone.

If you see something you know your colleague will absolutely love, a book about a topic in which he’s interested for example (nothing too extravagant), get it for him.

Include a less experienced colleague in a meeting or on a project that can help her grow.”

And these ones too!

“Invite him to join your lunch group especially if he doesn’t have many workplace friends.

Stop by her desk to say good morning.

Stop by his desk to say goodbye.

Hold the (otherwise unoccupied) elevator while your colleague runs back to her desk to get something she forgot even if you’re in a hurry to leave the building.

Praise her to the boss who may not realize how hard she’s working.

Offer to  mentor an inexperienced coworker. Many people are too shy to ask or may not even think of it.”

We are often so caught up in our busy work lives that we forget people who work tirelessly, round the clock, putting in longer hours than us and surely receiving lesser incentives than us, to make our jobs easier. Some time ago, we wrote this post on Gratitude for People Around us At Work, and this post seems like a perfect reason to revisit it again.

Would we be able to spend a day at work without coffee? Doesn’t all hell break loose when there is no Wi-Fi even for a few minutes? God help us if the IT guy chose to take a leave on the very same day! This post is about 5 such people at work, who are definitely way more important than we give them credit for! Being grateful, and being kind, go hand in hand like nothing else!

One kind act a day, sure does keeps the blues away!

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The World of Work and the Game of Thrones Season Finale – A Takeaway

Season 7 of the series that broke the internet, Game of Thrones concluded recently. But here we are, thirsting for more and contemplating about what’s really going to happen. Who is finally going to lay claim to the Iron Throne and rule the seven kingdoms? Cersei? Jon Snow? Daenyrys? Or in a surprise twist, Tyrion? The White Walkers just might consume them all – this possibility cannot be ruled out either. Well, to find out about that we’ll really have to keep at making fan fiction while waiting for the final season of Game of Thrones to air next year. We love drawing parallels between stuff that causes a storm in popular media and the world of work. This post is one of those.

The Game of Thrones Season 7 finale had five specific instances we felt were very similar to situations in the world of work, and here they are.

When Jon Snow Said “…the same thing is coming for all of us.”, while appealing for a truce

What Jon Snow has been lobbying for, ever since he saw the wight walkers is for all the kingdoms to come together and fight the real enemy. Throughout this season, he has been seeing going against popular reasoning of his countrymen and making tough decisions – something that a leader would have to do from time to time. It brings to mind the role of a true leader in the world of work. One of the most important responsibilities of a leader is to bring together his entire team to unite them for a common cause – and at times, the team might very well consist of warring factions!

“…the more immediate problem is that we are f***ed” – Tyrion

Priorities, priorities, priorities. This one thing that Tyrion says, spells out the importance of priorities. True that at any given point of time there will be a hundred things to take care of. However, not knowing how to prioritize those tasks might just push you into a downward spiral. Or in the case of GOT, the Wight Walker’s swords.

Addressing what needs to be addressed immediately, and proceeding according to priorities is what makes things at work infinitely smoother.

“Together they would be difficult to defeat.” , Little Finger referring to Daenyrys and Jon Snow

Formidable partnerships bring forth magic. The fans are waiting with bated breath to know how the partnership of Daenyrys and Jon Snow is going to turn things around. Leaving the fact aside that the partnership is an incestuous one (in their defense, they don’t know yet! or do they?), it cannot be denied that it is a formidable one!

It is no different in the world of work. A good team or a good partnership can truly create magic and set a strong example. Because, together, they would be difficult to defeat.

“You don’t have to choose, you are a Greyjoy and you are a Stark.”, Jon Snow to Theon

‘You are who you are.’ Jon Snow couldn’t have resolved Theon’s existential angst in a better way. At times we are conflicted with ourselves, for whatever reason, but it also affects our productivity in the world of work. Embracing whoever we are, flaws and all, is what helps us get closer to being a true person. None of us are perfect, and no matter how hard we try, we cannot be perfect. Because we aren’t meant to be. Bringing who we are, bring our own selves to whatever we do helps us be a little better than who we were yesterday. Which is better than being perfect!

“I’m a slow learner. It’s true. But I learn.” Sansa, before Little Finger’s execution

Better late than never. Up until now, fans had been wondering how on earth could Sansa have been so stupid? But she has proven all of us wrong. There’s a lesson for all of us inhabitants of the world of work in there – to never underestimate anyone, no matter how stupid they may seem. What Sansa said is also personal motivation for all os us. We all may have our individual paces of learning, but what’s more important is to never give up. To learn slowly, but surely!

We hope you enjoyed reading our special feature on the Game of Thrones Season 7 finale as much as we enjoyed putting it together. Have you read what we previously wrote on what five things characters from the Game of Thrones series teach us about the world of work? Do spare it a read!

Tell us what you though of it in your comments below, and if you have some takeaways of your own! We always love engaging with our readers!