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a-for-alternative · 5 years ago

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Wammy’s Lore

The house appears in several forms both in the manga, anime, movies, novels, and games. Obviously, these aren’t intended to function together. However, they do have characters and events in common that form Wammy’s Lore.

The Beginning: L comes to Wammy’s at a time when the world is on the brink of WWIII (DNAN, 164-jp; 170-en), when he is around 8.

Note: the English edition will say this event is after the war but the original says L prevented the war.

L was already present in Wammy’s House before L became a famous detective - in “File. 15″ - Chapter 0, Wammy’s House/Day One:

During this time, L solves a case that involves a bomb making facility within Winchester. (DNAN)

I s W a m m y ’s U n i q u e?

Probably the greatest source of Wammy’s Lore is the novel, L: Change the World [013];

“The Wammy's Foundation established many orphanages around the world through funding of the renowned inventor, Quillish Wammy.

Only one serving a purpose above all others, gathering particularly intelligent children regardless of nationality, race, or gender... The Wammy's House.

Not serving as a formal academic institution, Wammy's House invites professors, researchers, and specialists from around the world to give the children instruction befitting their abilities and potential.

The ultimate purpose of these children is to serve as safeguards for the world.”

This tells us:

Many orphanages but only 1 Wammy’s

The children are safegaurds

They are selected for their intelligence

The purpose is to hone their particular abilities

Later, it establishes:

Only 26 letters max per generation [176]

Teachers are selected by L or Watari

The only mentioned former professor is Dr. Nikaido (Immunologist)

Q is the creator of the “delete all data” button that Watari presses in main story.

N o N a m e s / ‘L e t t e r s’ ?

How to you go from an orphanage for smart kids to one where they have no identities?

Keep in mind that they didn’t know B’s name, “… Wammy’s House only knew him as B - they did not know his real name…” [117]

In the manga, Aizawa and Matsuda describe that among the children, few were selected to be L’s successors and no one knew their true names.

We know that A and B are the first children of this successorship experiment. (DNAN) If a few are selected from the group but no one knows their true names, this probably means they were brought in under the alisas from the beginning (otherwise people would easily recall their identities).

This may be why the kids have 2 - their letter and a name (e.g. N, Near). This probably means B was known as Backup before becoming B.

L i f e b e f o r e L e t t e r s:

One child we know of before becoming a letter is K.

K was working with terrorist cases when she was 16 years old. At this time, she had not earned her letter. She remotely headed a rescue mission that ended in tragedy, a bomb strapped to the rescue victim detonated once in the rescuer’s camp...

K was so mortified by her failure, she ran away.

She becomes a part of a criminal organization and is later confronted by L in person. K must have been using an alias while in the house because he does not recognize her name (which she has begun using while outside Wammy’s). It is only in her lack of faith in people that he identifies her as the rogue successor ‘K’.

Earning a letter means you are changing the world and that is how you earn your letter, through Wammy. It is also a mark of Graduation. [LCtW:176]

K is arrested but still holds the letter as long as she is alive, a promise made to her by L -- This may mean you retain that letter for life

J is the only letter to have been held by 2; However, “L: Change the World” is credited to M which may mean that someone succeeded Mello.

P h o t o s o f L e t t e r s:

--- K’s case is before the Kira case, which is probably why K has in her possession, 1 photo of her parents and herself.

This would matter because it brings into question if the children were allowed to keep photos of themselves prior to the emergence of Kira. If they were allowed photographs, this might explain why there is picture of Mello and on Roger’s desk there are pictures of Wammy, what looks to be an event involving robed individuals. Mello is of the 4th generation, so any authorized process of photographing the children would have been established.

-- Is Mello’s photo a school picture?

Mello appears to be looking straight in the camera, wearing his signature outfit and isn’t that much younger than we see him in the house. Is it safe to assume this was taken at Wammy’s, even if the addition of Dear Mello at the back is added later.

The light source is emanating from above him, which makes this being professional photo unlikely. Most photographers will have the light source in front to prevent the sinister shadows that will appear under the eyes. It does appear to be outdoors and it is possible that someone took this picture without the house authorizing it. It is worth noting that there are no other photos of successors similar to this that ever come up. If it is not a school photo but one someone took when they weren’t allowed to, this may explain why Near and Matt do not have this problem. The Dear Mello written on the back is strange.. whoever took this must have been fond of him. Was this a photo taken by a friend and was it a prohibited? It’s unknowable.

But, this does bring up the question.. Why didn’t they know B’s face?

This might be excused by B applying makeup

With or without a photo of him, -- Roger and other residents would have surely seen him in person.

It doesn’t give an exact year that B disappears in May but we can assume not that many have passed, not enough for B to have aged that much.

If we assume that Wammy’s doesn’t take school photos, this would explain why Roger only has 1 group photo, while there have been 3 previous gens.

The group photo may be of his old classmates. But, if that is the case... Would those two photos be in black and white?

The photos do not appear in the anime, only the center one of Watari, which is in color

The photos do appear in the colored manga

The pair on the left seem to have grey hair

The group on the right is colored

It is possible that in the DN universe, they had color photos before our own but these could also be of a reunion event.

... It is interesting that a person of Roger’s age has no photos of his past, if we assume they would be in black and white. It is also possible that after the deaths/arrests of A, B, F, K, J, A, X, Y, Z, R, T, & V ... Roger thought it was inappropriate to have their photos up. Since, Mello seems ignorant of B up until L tells him the story of his case, they probably do not have photos of previous gens.

Additionally, Mello doesn’t even have a notion of A’s gender, he probably has never seen A. (the original does not designate a gender for A)

A f t e r G r a d u a t i o n :

F is the true wild card. F as a character appears in at least 2 places, (1) the film (LCtW) and (2) the game “L: Prologue to Death Note”. Which in both, he specializes in the infiltration of dangerous places.

His letter is followed by numbers much like the FBI agent in the “L: Change the World” (novel) and he doesn’t appear in the Wammy’s contact index (the film) :

But, F at the time of this email is not within Wammy’s and is deceased.

K is also not in Wammy’s. K does not run away from the house in the film -- instead begins working under Dr. Nikaido (Immunologist), the only known former professor at the house (he is also mentioned in the novel).

Due to L being suspicious of K, it is safe to assume she had been involved in some incident before she went to work under a former processor -- in another country.

This does appear to be the full list because when L sends this email, he only clicks 6 times (the 7th in the list being L, himself), for 6 recipients.

H communicates with Watari and is not on this list either, but is probably Roger, it may stand for HeadQuarters (Wammy’s House). H tells Watari that F has died during the investigation.

Other things of note:

B has passed away at the time of K’s story (L: Change the World).

K is stated to be the first K, so she is possibly a part of the first gen.

Q is alive and had created both the “delete-all” system for Wammy and the security of K’s lab.

X, Y, and Z should be on this list (if they are alive), they were part of L obtaining the detective codes of Eraldo Coil and Danuve.. (before 2002)

J would have been arrested at this point (L: Prologue to DN)

It may be that as letter’s graduate, they become agents to assist Wammy’s and the world.

This may mean that they they stay within Wammy’s system, unless they branch out as F, K, J, and Q have.

F has Wammy’s phone number, which is unique. There is no other letter I’m aware of that has it.

C o n c l u s i o n:

Ultimately, the successorship experiment to create a backup-L was inspired because L prevented the 3rd World War. This is why the letters are safeguards.

... However, with J nearly creating a civil war, B becoming a serial killer, and K nearly bringing an apocalyptic epidemic, their purpose is more complicated than simply safeguards for the planet.

The existence of Wammy’s children, necessitizes the existence of Wammy’s children…

But, why is A missing?

Why are X, Y, and Z missing, when they played an important role in L becoming who he is?

Can we make the Lore make sense?

A modest hypothesis:

B is a part of the list because it started after the incidences of A, X, Y, Z, & J.

This explains why, at the end of J’s case, J is so honored that L has communicated with him that J concludes the crime was worth it in the end. (螺旋の罠コミュニケーター)

X, Y & Z died in the detective wars, which is why Mello heard this story from L himself and none of these old residents of the 1st gen. (DNAN 170)

Why L would choose to create a list at this point in time is worth pondering...

Perhaps, after the deaths, L comes to see that communicating with successors remotely is important - even if he doesn’t meet them face to face.

#wammys house #beyond birthday #L Change the WorLD #Death Note Another Note #Roger Ruvie

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scarfanon · 6 years ago

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Etiquette for calling a customer service line

Let’s face it, there are a lot of products out there that don’t always work the way they’re supposed to. So what do you do when this happens? If you have two neurons to rub together to form a synapse, you read the labels and/or the use and care manual until you find a customer service number. Now, it has become increasingly clear to me that many, many, MANY people out there don’t understand that there are rules and protocols that customer service reps are required to follow, so here’s a few handy tips to keep in mind:

1. Make sure you are actually standing beside the product that you need help with when you call. We only know what you tell us, so we need you to be our eyes, ears, and most importantly, our hands when addressing the issue with the product in question. If you’re running an errand and think for one second that we can do anything at all to help you when the product is at home, you’re going to have a really unpleasant time. Don’t call us while you’re driving, unless it’s to ask how late we’re open, and please for the love of all that is decent, DON’T TRY TO RETURN THE PRODUCT WITHOUT CALLING US FIRST OR YOU WILL VOID YOUR WARRANTY. Also, make sure you actually have time to stay on the phone and address the issue.

2. Do not just start rambling at the person you are speaking to. There is always an order of operations that must be followed if they are to help you and more often than not, the person who picks up the phone is either not trained or not authorized to directly address the problem that you’re having, unless they tell you otherwise. In most cases, the first person you speak to is only supposed to do two things: register a file in their computer system for the product in question (or otherwise access an existing file) and then transfer you to someone who can actually help you with the problem that you are having. In addition, extraneous information can slow down the process, waste time for both parties, and cause additional problems, so listen carefully to the person that you speak to and they will tell you what information they need. Once the unit is registered, the agent may then place you on hold and transfer you to the department that is trained to address the specific product you have and the specific problem that you are having with said product. This is why you need to make sure you have time to actually stay on the phone, because they can only help you if you’re going to be available long enough for them to get the information they need. If you require a representative who speaks a language other than English (usually Spanish, but the center where I work does also employ at least one French-speaking agent), please request to speak with a representative who speaks that language, as the agent may be able to immediately transfer you to someone who can communicate with you more easily.

3. Answer all of the questions that you are asked, and only those that you are asked, in the order that you are asked them. yes, I briefly addressed this above, but it still bears repeating. The data entry systems have variations from one company to the next, but more often than not, when the agent answers the phone, the only thing they have on the screen before them is a single textbox that will only accept one specific piece of information. In addition, the systems are usually designed to access data from the top down, meaning that you MUST provide the information specifically requested before it will allow the agent to access anything else. If they don’t ask you for a piece of information (such as the date of manufacture or who installed the unit), it’s more likely that the information is unnecessary than it is that they forgot to ask for it. And if they ask you what room an appliance is installed in, it’s usually because certain models are only designed to be installed in certain locations, so please be specific. And for pete’s sake, A HALLWAY IS NOT A ROOM; IF YOU MEAN CLOSET, JUST SAY CLOSET.

4. Read all information directly from the label on the product itself. In many cases, the only place you will be able to find the information is on the product itself, and the agent with whom you are speaking will be able to direct you to its location. This is why you must remain near the product for the duration of the call. DO NOT WRITE IT DOWN OR READ FROM THE COPY THAT YOU HAVE WRITTEN. 100% of the time, one or more digits are omitted or miswritten and you will be asked to go back and check again, and the system will not accept the information unless every single digit is entered correctly. This is not something that you can ballpark. Every single specific individual digit of each number requested must be included, correct, and presented in full and in the right order. This isn’t just limited to Serial and Model numbers. Learn to distinguish between Q, O, 0, 8, B, U, 4, and A, the difference between G, 6, and 9, the difference between 5 and S, the difference between 1, 7, T, 2, and Z, and the difference between a dash/hyphen (-), an underscore (_), and a space ( ). Yes, I have seen every single one of these digits mistaken for every single one of the others and getting even one digit wrong can mean the difference between getting the help that you need and wasting time. And when providing these numbers PLEASE ONLY SAY ONE DIGIT AT A TIME. You may see it as 217, but when we hear it, it comes across as 2 7 teen, and then we have to go back and correct it, which gets especially annoying when the text box that we’re entering it into has a character limit and has to be manually highlighted in order to correct the error, which causes us to fall further behind. And don’t say “oh” when you mean “zero”, it doesn’t save any time. Also bear in mind, if you have more than one unit, each unit must be registered under its own file so that they may be addressed individually; remember that the information for the product is saved under the serial number, NOT the owner’s name. Also, if you need glasses to read small print, WEAR THEM. I cannot begin to describe how many times I’ve asked a customer for their serial number and then had to wait several minutes for them to put their glasses on so that they can read it. And when we ask you for your serial number, please don’t ask “are you ready?” We were ready the moment we asked for it.

5. Yes, you do need to provide your personal information. but usually only the first time you call. It’s the only way they can link the product in question to the customer that owns it, and in most cases, the warranty will only pertain to the original registered owner of the unit. In some instances, the database will be designed to allow for multiple contacts to be attached to the same file, but there will always be one primary homeowner that takes priority over the others, and so all information must be correct, especially with regards to sending parts or repair personnel under the warranty coverage. In addition, when accessing an existing file, asking what name the file is registered under is the easiest way for the agent in question to determine that they have entered the serial number correctly, which means that telling them to write “john doe” will just make it impossible for them to find your information should you need to call back. In addition, you must also provide the information requested of you in full. This means that when you are asked for the owner’s name, you must provide both the FIRST AND LAST name. When you are asked for a preferred phone number, YOU MUST PROVIDE THE AREA CODE FIRST, and when you are asked for the address, YOU MUST INCLUDE THE HOUSE NUMBER, STREET NAME, APARTMENT/TRAILER/LOT/SUITE NUMBER (if applicable), CITY, STATE, AND ZIP CODE (or province and postal code if you are calling from Canada), as the system will usually have a feature that it uses to validate the address for the purpose of sending parts or technicians to the correct location under the warranty, and if it does not recognize the address or the address is incomplete, it will not accept it. In addition, for larger appliances, the warranty will only apply if they remain installed in their original installation location, so we need to know where that location is in order to cover the appliance. And if they ask if your phone number is a home, work, or mobile, it’s usually because they’re selecting from a drop-down menu and can only select one option, so if you say “all of the above,” they will want to reach through the phone and swat you, and just because they ask this question doesn’t mean they are looking for a specific number (hence the use of the term “preferred phone number”). “But I don’t want my information where some stranger can access it!” I hear you cry. Tell me, How are you calling us right now? and how did you obtain the means to do so in the first place? How did you pay for it? Chances are, the answers to all of these questions required you to offer your personal information to some party or other in the past, so I’m sorry to break it to you, but if you’ve ever used a cell phone, or the internet, or a credit card, or have a driver’s license, or any form of legal ID whatsoever, your information is already irretrievably out there and you have nothing to lose by providing it to the people who actually need it in order to help you. You’ll be happy to know that in most cases where appliances are concerned, providing your email is optional, but if you don’t wish to provide your email or otherwise don’t have one, don’t be an ass about it, just say “no email”. And if you do provide your email, here’s a couple of pet peeves I would like to address. I have been on this earth for about as long as email has existed, and never in my entire life have I encountered an email program where the email address was case sensitive, nor have I encountered an email address that has spaces. YOU DO NOT NEED TO TELL ME THAT IT IS ALL LOWER CASE AND YOU CERTAINLY DO NOT NEED TO TELL ME THAT THERE ARE NO SPACES OR THAT IT IS ALL ONE WORD, because it is my job to copy every single digit that you provide exactly as you provide it and I will read it back to you digit by digit to make sure I have it written correctly.

6. You must stay on the phone until we have finished all of our procedures. Once the first agent has registered your unit, or confirmed that they’ve opened the correct file, they will likely transfer you to another department that has the training and authorization to directly address the problem that you are having. DO NOT GET UPSET THAT YOU ARE BEING PUT ON HOLD. This is a necessary evil, as the agent is required to wrap up the conversation in a hurry and move onto the next customer, and you need to speak to someone who can actually use the information that has been gathered to help you. once put on hold, they will tell the system to transfer you to a particular line within the call center, at which point you will be added to the end of a queue. If the agent says something to the degree of “Please stand by”, that is an indication that they need a minute or so to finish entering the information that you have provided, that they are waiting for the next page to load on their screen, or that they are about to send you to someone who can help, and are requesting that you patiently wait for them to request the next piece of information. NOT AN INVITATION TO START TALKING OR YELLING AT THEM. There will be times when the automated hold system will tell you that there are a number of callers ahead of you, or that you will have to wait a certain amount of time before an agent will be available to answer. Whatever you do, DO NOT HANG UP THE PHONE AND CALL BACK HOPING TO SPEAK TO SOMEONE SOONER. All that will accomplish is getting ahold of another registration agent, who will ask you for your serial number again, and will then transfer you back to the same queue, where you will now have to wait even longer because you gave up your place in line.

7. When providing information, SPEAK SLOWLY AND ENUNCIATE YOUR WORDS. This is a huge pet peeve of mine. If English is not your first language, then it’s understandable (also you speak my language MUCH better than I speak yours), but if you’re a native English speaker, you have no excuse. Half the mistakes that are made are due to poor or miscommunication. When I ask you a question, I expect to hear words, NOT A STRING OF GROANING NOISES. If I can’t understand what you’re saying, I’m going to write the information wrong and then we’re going to have to waste even more time correcting the errors. In addition, make sure you speak at an audible volume. You don’t have to shout, but if you’re mumbling or speaking in a low tone, we will not be able to hear what you are saying. And PLEASE keep your fingers away from the buttons and/or screen while you are on the phone; it’s going to make it that much more difficult if I keep hearing buttons being pressed every two seconds. And for Pete’s sake, CHANGE THE BATTERIES IN YOUR SMOKE DETECTOR. I swear, every third call I hear that infernal beeping in the background.

8. Yes, you must troubleshoot the product. Regardless of your preconceived notions of how a particular product works, or what the problem is, or what you want done to resolve the issue, we still need to know the exact nature of the situation before we can take any actions to resolve it; the most fundamental of which is to walk the customer through a step-by-step diagnostic and troubleshooting procedure over the phone. The purpose of troubleshooting the unit is to determine the nature, source, and severity of the problem through process of elimination by observing the symptoms that it exhibits under different circumstances. You may think you know what’s wrong and what needs to be done, but there will ALWAYS be something that you missed or otherwise didn’t think to look for. Plus, as mentioned above, we cannot see what is happening on the other side of the phone, so we need you to be our eyes, ears, and hands and follow our instructions, many of which are time sensitive once we begin. Always listen to the precise wording of each instruction you are given and each question that we ask, as if a step is performed incorrectly, it can give inaccurate information or force us to start over. It may seem intimidating if you’ve never done it yourself before, but it’s necessary for you to help us help you resolve your problem. And no, we will not ask you to do anything that will endanger your health or safety; for any problem where that would be an issue, you will likely be instructed to hire a professional to do the work for you (assuming that one isn’t already being requested under your labor coverage, if applicable). In most cases, the steps are simple enough, and the agent’s instructions easy enough to follow, that even a child could accomplish them. “But I just have a simple question!” I hear you cry. No, no you don’t. It’s never simple and it’s never just one question.

9. Sometimes you just have to wait. It is inevitable that a problem will sometimes require that a part be replaced or that a licensed professional be sent to diagnose, repair, or replace the appliance in question. But understand that we will never be able to get them to you the same day that you call. In the case of the parts, the reason for this should be obvious, but in the case of the technicians, there is some explanation required. You see, while there may be some companies out there that have their own field technicians on their payroll that can be sent out at a moments notice, said companies are increasingly few and far between, and most of the time they prefer to cut corners in the interest of spending less money, and the easiest way to do that is to outsource to independent businesses. Typically the situation is as follows: The parent company manufactures the product, which is then sold to an independent vendor, who then sells the product to the customer at locations of the vendor’s choosing, with little to no input from the manufacturer. The manufacturer themselves will then sign on various independent contractors and business owners to take warranty jobs in the contractors’ own service radius if a customer should need a technician to help them with their unit under their labor coverage. Because the units are sold to the customer by the vendor, whose distribution is not controlled by the manufacturer, there is usually little to no correlation between where the products are sold and whether there are technicians under contract with the manufacturer within the same area, so even though a product is sold in a particular location, the manufacturer may not be able to send a technician, simply due to not having anybody under contract that services that zip code, or otherwise not being able to reach or send the ones that do, due to various circumstances (eg outside their normal service radius, too many customers on their plate at the time, or just plain not answering their phone). In most cases when something like that happens, the company will offer the customer the means to hire their own technician and then submit for reimbursement for the service fee. From what I’ve gathered, most companies that have a need for field technicians function this way, for better or for worse, simply because it’s cheaper and easier for the company to contract independent businesses than it is to employ personnel for a division that only sees occasional use. Why am I telling you this? Because I’m tired of customers acting like it’s our fault that the technician never showed up, or that there wasn’t one available for us to send in the first place. Our influence only extends so far, and while they may be under contract with us, we don’t own them, and so have zero influence on when or where they are available. Yes you should call us back if there is a problem with the technician, but also understand that simply sending a technician in the first place means that there are now three separate parties involved in the situation, two of whom are separate businesses. And this should be a no-brainer, but when the technician does show up, please please PLEASE have the technician call the manufacturer while they are in front of the machine so that we can walk them through our troubleshooting steps and ask them what they find. Telling us “they already left and they said xyz” is not at all helpful to us, because how do we know you didn’t cancel the technician and just make that up on the fly to get a quick fix? How do we know the technician actually said that? How did they come to that conclusion in the first place? What did they do? What did they see? This of course is to prevent people from just calling and asking for free parts or replacing the device for something as simple as not understanding how it functions. Our job is not to give you what you want. Our job is to solve the problem with the unit.

10. All of our calls are recorded. This is something that a lot of customers seem to not realize, even though the recorded message that they hear while on hold explicitly tells them as much (it also explicitly tells them to have their serial number ready, WHICH THEY NEVER DO). So if you say something off-color that makes the agent uncomfortable, or if you threaten the customer, their employer, or the parent company in any way, THAT SHIT GETS RECORDED AND CAN BE PRESENTED IN A COURT OF LAW. It also means that you can’t say one thing and then deny it later in the call, because guess what? We have a recording of you saying the thing that you said, which means you can’t take it back or say that you were lying earlier and that your new story is the truth, because how can we trust that you’re telling the truth now if you didn’t tell us the truth to begin with? This is a major pet peeve of mine. I’ll get a customer who says their unit is having a problem whose nature or circumstances are not covered by the warranty, and then when I tell them as much, they’ll suddenly change their story, thinking they can talk us into giving them what they want. Sorry, but that ain’t happening. We already have you on record as saying A, so if you think you can talk us into believing B, you’re wasting your breath. This is also why it’s important that you give us the CORRECT information the first time we ask for it, because if you feed us false information and then call back later and say that it’s actually something different, we will call you out on that shit.

11. Nobody manually answers phones anymore. Every time someone complains to me about how long it took me to pick up the phone, I want to reach through the line and slap them. All call centers have an automated system that directs the call to the first available agent’s computer. That computer will then answer the call automatically and let the agent know through their headset that the call is coming in and which queue it is coming from, usually about two seconds before the line connects. The agents have zero influence over how quickly your call is answered, because that part of the process is entirely automated. If it does take a long time for your call to reach an agent, it’s usually due to one of two things: they are either experiencing a higher call volume than normal, which means there are more customers ahead of you in the queue, or they are understaffed, meaning that there are fewer people available to take the calls in the first place. Either way, as soon as one call ends, another usually connects, and rarely does it take longer than a few seconds for an agent to receive their next call.

Here’s a short glossary of terms to keep in mind when calling:

Unit: the individual product that you are addressing

Model: the type of product under which the unit is categorized

Part: a specific component of the unit which may be replaceable.

Serial Number: a sequence of digits (often both numbers and letters) that identify the specific individual unit that you are working with. Every unit of every product ever manufactured has a unique serial number that is not shared with any other unit of that product, and so this is the number that the call center agent uses to identify which file to open, and the first thing they ask for when creating a new file. ALL OTHER INFORMATION IS SAVED UNDER THE SERIAL NUMBER. Just because you have provided all of your information during a previous call does not mean they will instantaneously have your information in front of them the next time you call; the registration personnel alone receive a bare minimum of about 84 calls per day, rarely from the same person twice, and do not know you from a hole in the wall, so you must provide the serial number again in order for them to access the file for your unit. And please please PLEASE make sure the serial number you provide pertains to the unit that you actually need help with, because as mentioned above, each individual unit must be registered under its own separate file, and the serial number for a replacement unit will not allow us to access the information for the previous unit, regardless of whether they have the same owner’s info attached to them.

Model Number: a sequence of digits (again usually consisting of both numbers and letters) that identify the type of product that you are working with. Unlike the serial number, which is unique to the individual, the model number is shared among all units in a specific production line. More often than not, the model number will tell the agent various other pieces of information about the unit as well, so that they do not need to ask you for as many details about the product (such as the warranty, size, capacity, etc), which means fewer questions for them to ask. The model number will usually only be requested the first time you are calling about a particular unit, and only after the serial number has been provided. Usually the model number pops up on their screen automatically with the touch of a button, but the agent will ask you to read the number anyway in order to confirm that it matches the one that is attached to the serial number that you have provided. If it doesn’t match, you will be asked to provide the Serial number again, ad nauseum, until it does match. WE CANNOT USE THE MODEL NUMBER TO PULL UP YOUR FILE BECAUSE MORE THAN ONE UNIT HAS THAT MODEL NUMBER.

Part Number: a sequence of digits (again, usually consisting of both letters and numbers that identify to a specific part of the product that you are working with. Similar to a model number, a part number is shared among all individual units of that specific part, but does not say much about the unit as a whole, as multiple models may utilize the same parts. Many appliances are designed to be repaired on the spot, hence the need for part numbers, but if you think we’ll be able to tell which unit you have just from the part number, you are sorely mistaken. More often than not, agents higher up the chain will be able to access a list of all part numbers pertaining to your unit once they have access to your file, so this number is almost never necessary to provide. NO, WE CANNOT JUST SEND YOU A PART BECAUSE YOU HAVE A PART NUMBER WITH YOU. First off, it may not even be the correct part for that unit, and second we still need to know what the actual problem is before we can determine if you even need that part in the first place.

SKU Number: a sequence of digits (usually just numbers, but may occasionally include letters) that the vendor (read: the store where you bought the damn thing) uses to identify the individual product in their database. This number is completely useless to the call center agent and will never be requested over the phone.

Troubleshooting/warranty department: usually used interchangeably, as the person troubleshooting the unit over the phone is required to recognize what is covered under the warranty and what is not. Either way, they are the ones you want to speak to after the unit has been registered, and if they aren’t, they can usually direct you to the ones that are.

Parts department: this department process part orders, both in and out of warranty, but will only speak to a customer directly if the customer wishes to purchase a part out of warranty. If the customer wishes for the part to be sent under their warranty coverage, they need to speak to the person troubleshooting the unit.

Contractors department: This is the department you want to speak to if there is a problem involving a field technician, whether it’s having trouble finding one in the first place, or having problems with one that has been dispatched to the location of the appliance.

Billing department: this is the department responsible for processing your reimbursements. if a reimbursement is necessary, the customer will usually be given specific instructions on what information to send and where to send it. most such info is sent electronically these days, so you will likely not be able to send it via physical mail. Also bear in mind, WE ARE NOT STUPID. If you think you can send us a hastily written MS Office document or handwritten “invoice” and that we’ll give you free money, you will instead receive a templated email and/or letter explaining that your document is invalid and cannot be used. I worked in my company’s voucher department for a time and nothing would bring me more joy than going into miniscule detail in my reply to a fraudulent customer’s email about why their documentation was invalid.

Claims department: This department handles any cases where the customer is seeking reparation for damages caused by the product in question, but you usually won’t get to speak to them until after the unit has been registered and diagnosed. In addition, any cases where a claim has to be filed will require that the appliance remain in its installation location pending further investigation.

Supervisor/Manager: Most of the lower departments are required to strictly adhere to the rules that they have been instructed to follow, else they get in trouble and are required to correct their indiscretion, usually by calling the customer back and explaining that whatever we promised is not actually going to happen and that we need to go through all the steps properly before we can provide anything (this is referred to as a rework). Only the supervisor or manager has the leverage to bend the rules and give you something that we otherwise would not, though they are also required to work within certain limitations. Bear in mind however that they can only help you if you’ve already tried to cooperate with the lower departments and if you think you can just bypass the process by immediately asking to speak to a supervisor and demanding things from them, you will learn very quickly that they have the authority tell you where you can stick it.

I think that about sums it up. Just try to be polite and cooperative to the person you’re talking to and they’ll do their best to help you out.

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girlfast452 · 2 years ago

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As the model number includes some vital information about your Trane HVAC unit. Use our guide above to decode the Trane model number. For more complex problems please contact the professionals HVAC technician. They will help you get the information you need and make sure you get the perfect solution for your whole HVAC system.

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Decoding the Trane model number need patience and accuracy, focus on each segments and you’ll break the code quickly. If you have any issues with finding your model number or determining what it means, don’t hesitate to contact us.

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aaloading250 · 3 years ago

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Gmt Zulu Time

Conversion between GMT -4 Time and Zulu Time, Current Local Times in GMT -4 Time and Zulu Time.

World Time Explorer. Click on a continent or region to reveal the countries, then choose one to view current time and useful facts such as capital city and public holidays. The United Kingdom uses GMT only during winter months and British Summer Time (BST) during summer months. British Summer Time is in its way unique, not just because of its.

Zulu Time is the time in the Zero Meridian Time Zone, also called the UTC (Universal) time zone, or GMT (Greenwich Mean Time Zone). It is most commonly used in aviation and the military, as a way to sync up operations and reduce confusion when plannign of operations spanning multiple time zones.

Gmt Zulu Time Conversion

Gmt Zulu Time Chart

Zulu Time Is Gmt

Is Gmt The Same As Zulu Time

Time Difference

Zulu Time (Z) is Greenwich Mean Time (GMT). Integer Time Zones east of the Prime Meridian at Greenwich, London Standard time zone abbreviations with examples, indexed by the zone hour value (time difference or offset relative to GMT) and the equivalent military designations.

Greenwich Mean Time is 0 hours ahead of Universal Time Coordinated 9:30 pm21:30 in GMT is 9:30 pm21:30 in UTC

GMT to UTC call time Best time for a conference call or a meeting is between 8am-6pm in GMT which corresponds to 8am-6pm in UTC

9:30 pm21:30 Greenwich Mean Time (GMT). Offset UTC 0:00 hours 9:30 pm21:30 Universal Time Coordinated (UTC). Offset UTC 0:00 hours

9:30 pm21:30 GMT / 9:30 pm21:30 UTC

GMTUTC12am (midnight)12am (midnight)1am1am2am2am3am3am4am4am5am5am6am6am7am7am8am8am9am9am10am10am11am11am12pm (noon)12pm (noon)1pm1pm2pm2pm3pm3pm4pm4pm5pm5pm6pm6pm7pm7pm8pm8pm9pm9pm10pm10pm11pm11pm0:000:001:001:002:002:003:003:004:004:005:005:006:006:007:007:008:008:009:009:0010:0010:0011:0011:0012:0012:0013:0013:0014:0014:0015:0015:0016:0016:0017:0017:0018:0018:0019:0019:0020:0020:0021:0021:0022:0022:0023:0023:00

Greenwich Mean Time

Offset: GMT is 0 hours ahead Greenwich Mean Time (GMT) and is used in Europe

Countries: It is used in following countries: Burkina Faso, Côte d'Ivoire, Britain (UK), Guernsey, Ghana, Greenland, Gambia, Guinea, Guinea-Bissau, Ireland, Isle of Man, Iceland, Jersey, Liberia, Mali, Mauritania, St Helena, Sierra Leone, Senegal, Sao Tome & Principe, Togo Sabrent rocket acronis.

Principal Cities: The largest city in the GMT timezone is London from United Kingdom with population about 7.557 million people. Other major cities in the area are Abidjan, Dakar, Grand Dakar, Accra

Greenwich Mean Time (GMT) originally referred to the mean solar time at the Royal Observatory in Greenwich, London. It is now often used to refer to Coordinated Universal Time (UTC) when this is viewed as a time zone, and in casual use for the most parts it is the same. In military GMT is known as Zulu time.Greenwich Mean Time was the same as Universal Time (UT), until the introduction of UTC in 1972 a standard astronomical concept used in many technical fields.

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GMT representations, usage and related time zones

W3C/ISO-8601: International standard covering representation and exchange of dates and time-related data

Z - is the zone designator for the zero UTC/GMT offset, also known as 'Zulu' time

+00 - basic short

+0000 - basic

+00:00 - extended

Email/RFC-2822: Internet Message Format Date Standard, typically used for timestamps in email headers

+0000 - sign character (+) followed by a four digit time providing hours (00) and minutes (00) of the offset. Indicates zero hour and zero minutes time differences of the zero meridian.

Military/NATO: Used by the U.S. military, Chinese military and others

Zulu - Military abbreviation for GMT

Z - short form of 'Zulu'

IANA/Olson: Reflects GMT time zone boundaries defined by political bodies, primarily intended for use with computer programs and operating systems

Africa/Abidjan

Africa/Accra

Africa/Bamako

Africa/Banjul

Africa/Bissau

Africa/Conakry

Africa/Dakar

Africa/Freetown

Africa/Lome

Africa/Monrovia

Africa/Nouakchott

Africa/Ouagadougou

Africa/Sao_Tome

Africa/Timbuktu

America/Danmarkshavn

Atlantic/Reykjavik

Atlantic/St_Helena

Eire

Etc/GMT

Etc/GMT+0

Etc/GMT-0

Etc/GMT0

Etc/Greenwich

Europe/Belfast

Europe/Dublin

Europe/Guernsey

Europe/Isle_of_Man

Europe/Jersey

Europe/London

GB-Eire

GMT

GMT+0

GMT-0

GMT0

Greenwich

Iceland

GMT Abbreviation:

Gmt Zulu Time Conversion

Several time zones share GMT abbreviation and it could refer to these time zones

Greenwich Mean Time - UTC +0

GMT+04:00 - UTC +4

GMT-05:00 - UTC -5

GMT - UTC +0

GMT+13:00 - UTC +13

GMT-03:00 - UTC -3

Time zones with the GMT +0 offset:

EGST - Eastern Greenland Summer Time

GMT - Greenwich Mean Time

WET - Western European Time

AZOST - Azores Summer Time

UTC - Universal Time Coordinated

WT - Western Sahara Standard Time

Z - Zulu Time Zone

GMT - GMT

+00 -

Universal Time Coordinated

Offset: UTC is 0 hours ahead Greenwich Mean Time (GMT) and is used in Universal

Coordinated Universal Time (UTC) is the world time standard that regulates clocks and time. It is successor to Greenwich Mean Time (GMT). For casual use, UTC is the same as GMT, but is used by the scientific community. UTC is the time standard commonly used across the world since 1972. It is used in many technical fields, like aviation industry and meteorologists, also used to synchronize time across internet networks.

UTC representations, usage and related time zones

W3C/ISO-8601: International standard covering representation and exchange of dates and time-related data

Z - is the zone designator for the zero UTC/GMT offset, also known as 'Zulu' time

+00 - basic short

+0000 - basic

+00:00 - extended

Email/RFC-2822: Internet Message Format Date Standard, typically used for timestamps in email headers

Gmt Zulu Time Chart

+0000 - sign character (+) followed by a four digit time providing hours (00) and minutes (00) of the offset. Indicates zero hour and zero minutes time differences of the zero meridian.

Military/NATO: Used by the U.S. military, Chinese military and others

Zulu - Military abbreviation for UTC

Z - short form of 'Zulu'

IANA/Olson: Reflects UTC time zone boundaries defined by political bodies, primarily intended for use with computer programs and operating systems

Zulu Time Is Gmt

Etc/UCT

Etc/UTC

Etc/Universal

Etc/Zulu

UCT

UTC

Universal

Zulu

Is Gmt The Same As Zulu Time

Time zones with the GMT +0 offset:

EGST - Eastern Greenland Summer Time

GMT - Greenwich Mean Time

WET - Western European Time

AZOST - Azores Summer Time

UTC - Universal Time Coordinated

WT - Western Sahara Standard Time

Z - Zulu Time Zone

GMT - GMT

+00 -

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