#refurbox bbu

[comfy-whumpee]

@bbu-on-the-side​ Day 10 is in-universe media.

BBU Refurbox customer service emails

https://comfy-whumpee.tumblr.com/post/663240950611574784/birdhouse-inbox

Subject: My box boy

Hi

My boxie dropped a plate because of us saying the word ‘refurbished’. Every time we say this he freaks out and starts crying. We have started doing furniture upholstery as a hobby and we have to use this word a lot.

Please fix this!

Bani

BBU Help At Home social media

https://comfy-whumpee.tumblr.com/post/692669181476438016/the-feed

James @spoonboy22

Help at home claims to be sooo ethical but my mom’s domestic is terrified of knives

Help At Home @helpathome ✅

@spoonboy22 Sorry to hear that, James! Do you have the product number? We will look into it further for you 👀 Our pets are never physically harmed in training, so we are confident it isn’t from us!

BBU “pet lib call for action to desperate owner self help reddit thread”

https://comfy-whumpee.tumblr.com/post/702293736225488896/the-forum

r/boxieadvice holepunch5309 two hours ago

Office pet beat up by other staff (advice)

Posting this from a throwaway so I don’t get fired. My company is a small business that has a boxie in the head office. He technically belongs to the manager but he was bought with company funds. He does hospitality, cleaning, filing and stuff. But recently the heads of department have started hurting him.

And I haven’t posted this on its own before:

BBU Refurbox Christmas holiday ad!

(Refurbox and Help at Home are both my creation but questions welcome!)

[comfy-whumpee]

Birdhouse: Inbox

@neuro-whump, @rosesareviolentlyread ! CN: BBU, referenced torture and starvation, dehumanisation, ‘it’ pronouns.

Trans women are women.

To: help@refurbox.org

From: john@mountainwater.com

Subject: Inquiry

 Dear Refurbox,

My daughter recently received one of your Platonics for her birthday. When we arranged this, we were told that we could get one that could give her help with her homework – I think it was called the tuition add on?

 We tried to get Penny to help her the other day and she was completely useless! Obviously it’s not her fault but she had no idea what was going on even when we showed her basic math. Did something go wrong with the add on?

 Let me know what to do to get this for her.

 Thanks,

 John Hannover

  You replied to this message at 09:05

 Dear Mr Hannover,

 Thank you for getting in touch about this issue. Our records show that you made two Platonic purchases from us on the 19th May, which were delivered on the 6th July. Could you confirm the product code for ‘Penny’, so that we can help you further?

 Kind regards,

 Marie Allen

Customer Service Specialist

Refurbox: sustainable acquisitions, bespoke solutions.

 -

 To: help@refurbox.org

From: main@arimuraphotography.com

Subject: Physical Condition of Delivery

 To whom it may concern,

 On Wednesday 14th July, I received the delivery of my order from your company. My product number is 6R351. I am writing to inform you that my product arrived in unacceptable condition. They were packaged in an extremely small box with only four air holes at the top of the crate. There was no padding to protect their body from damage. They were not given sufficient water for the journey and were in a disoriented, dizzy condition when I opened the box.

 During the journey, they were bruised across their elbows, knees and back. They received four splinters to the soles of their feet. They had a concussion and were unable to answer my questions coherently. They required medical attention, and are not yet in a fit condition to complete their duties.

 Given the exorbitant price I paid for their specifications, I am disappointed that such little care was taken with my item. I expect to be reimbursed for the cost of the treatment I had to seek for them.

 Kenta Arimura

  You replied to this message at 09:16.

 Dear Mr Arimura,

 We deeply apologise for the condition of your Refurbox product on its arrival. Refurbox products are treated with utmost care through every stage of their refurbishing process. I have investigated your case and can confirm that 6R351 departed from our main facility in perfect physical condition, having passed a quality control check personally delivered by our expert team.

 Unfortunately, Refurbox cease to take responsibility for the product’s condition once it is sent out for delivery. This is stated in clause 16(b) of your sales contract.

 Please direct your complaint and any further action to the delivery company, AnyHaul USA.

 Kind regards,

 Marie Allen

Customer Service Specialist

Refurbox: sustainable acquisitions, bespoke solutions.

 -

 To: help@refurbox.org

From: bani_angel@hotmail.com

Subject: My box boy

 Hi

 My boxie dropped a plate because of us saying the word ‘refurbished’. Every time we say this he freaks out and starts crying. We have started doing furniture upholstery as a hobby and we have to use this word a lot.

 Please fix this!

 Bani

  You replied to this message at 9:24

 Dear Mrs Bhatia,

 We are sorry to hear that you have had an unsatisfactory experience with your product. Refurbishment is the term used across the human pet industry to describe the process of retraining a pet for a new purpose and home. The efficient rehoming of pets is at the heart of our ethos at Refurbox, and the term is one that all our products are exposed to.

 The purchase records for 1D553 indicate that his company of origin is WRU, whose products often exhibit this fear response. I advise that you contact them to seek consultation on alleviating this effect.

 In the meantime, consider purchasing the Radio Silence accessory set, which will prevent your product from overhearing anything undesirable. It can be found in our store at this link.

 Kind regards,

 Marie Allen

Customer Service Specialist

Refurbox: sustainable acquisitions, bespoke solutions.

 -

 To: help@refurbox.org

From: john@mountainwater.com

Subject: Re: Inquiry

 Hi Marie,

 Yeah, it’s 4P973. The other one is 4P976 but she was for my sister and doesn’t live with us.

 Thanks again,

 John

  You replied to this message at 09:36

 Dear Mr Hannover,

 Thank you for clarifying the product code. I have compared the training records for 4P973 and 4P976. In the order form for your purchases, I can see that you selected the Tuition Package add-on for 4P976, not 4P973. 4P976 completed the Tuition Package training prior to delivery.

 There are two options available to you going forwards. Firstly, 4P976, your sister’s product, is fully trained and capable of providing homework help to your daughter. You may wish to borrow her for this purpose, or exchange products with your sister.

 Secondly, we offer the Tuition Package as a post-purchase class. ‘Penny’ would be welcome to take that class, which runs for six weeks during the summer holiday, commencing on the 29th July. This would mean she will be fully equipped in time to assist your daughter in the coming academic year.

 If you wish to join the course, please contact classes@refurbox.org with your name, product code, and preferred training location, which are viewable on our website.

 Kind regards,

 Marie Allen

Customer Service Specialist

Refurbox: sustainable acquisitions, bespoke solutions.

 -

 To: help@refurbox.org

From: nhc1979@fastmail.com

Subject: Re: 8T485 – Behaviour

 Hi Marie,

 Thank you for your reply. I’ve worked through the behaviour incentives you suggested but I still haven’t seen any improvement. He still tries to bite whenever I go near him and I’ve had to start wearing protective gloves when I feed him. He swears at me constantly and I have no idea where he learned those words from. The other day, he said he didn’t want anything but for me to die.

 We’re at a loss. I don’t want to send him back, but if he keeps being a danger to my family, I think it would be the best thing for us.

 Would there be a way for you to retrain him and send him back to us later? He fits our physical specifications exactly, and we would really like to make this work. I assume this would be cheaper than getting a whole new one trained, too.

 The advice you gave has been fantastic and the shock collar has stopped him screaming at all hours, so it’s not all bad, but I still think we need to consider something more severe.

 Let me know what the options are.

 Best,

 Nick and Tina

  You forwarded this message at 10:01 to training@refurbox.org.

 Hi team,

 Hope your day started off right! I heard that ginger one is causing a riot again, trying to climb out the windows and stuff. Euroboxies are such nightmares, a few years ago I remember we had one who punched everyone within reach for their first week.

 I’ve been trying to help this customer with his product, they’ve had really bad issues with him and honestly I don’t think they’re being hard enough on him. They’re still feeding him even when I said to limit his diet to the protein shakes (I think they’re cheapskates and don’t want to buy the formula from us!) But now they want to send him back for retraining.

Is there anything else I can suggest to them before we take this one back in? We’re on a hot streak this month for rehomes and I don’t want to lose that 100% before July finishes!

 I was thinking of suggesting they put him in sense dep, get him all freaked out and needy. But I don’t know if you have any better ideas.

 Thanks as always guys :)

 Marie ❤

Marie Allen

Customer Service Specialist

Refurbox: sustainable acquisitions, bespoke solutions.

[comfy-whumpee]

Febuwhump 4: Nightmares

@neuro-whump​, @rosesareviolentlyread​, @whumper-in-training​, @mylifeisonthebookshelf, @pumpkin-spice-whump

CN: BBU, grief.

Some nights, she gives in. She sits awake into the small hours of the morning, lamp on, laptop open. She searches and opens tabs. She scrolls, endlessly scrolls.

WRU. Help at Home. Refurbox. Euroboxies. All the companies she can find. She opens their catalogues and stares down the bright-eyed, smiling headshots of abducted, tortured humans forced to sign away their lives.

She navigates to their advanced search, beyond the designations and price sliders. She selects male, brown skin, brown hair, brown eyes. She designates a height range. She hits search.

A slew of mixed-race, five-foot-eight men appear each time. She lets their rows pass her eyes, some lists long, others only a handful of faces. None of them have names. Some of them don’t even have numbers. But they all have photos, and she checks each one.

Then she deletes the height filter. She scrolls again. The lists are longer.

Maybe they put his eye colour as black instead of brown, it’s so dark. She clears the filter. She scrolls.

The same think could have happened with his eyes… Perhaps he wasn’t labelled properly… Maybe there’s some who aren’t labelled… What if the categories miss some out?

She sees hundreds of faces. Smiling faces, serious faces, blank faces, all of them burned into the backs of her eyes, and not a single one is right.

None of them have what she needs.

By the time she’s seeing faces scroll up her closed eyelids, she knows she has to stop. She closes each tab of the private window, knowing she’ll open them all again within a few weeks. She lets the exhaustion take her, head drooping in morose defeat. She knows he’s probably long gone by now, already sold by now. But what if he isn’t?

What if he’s out there, hiding, running, waiting, and she could find him?

She has enough money to buy him when the time comes, and fly him home, and emancipate him, and it’s so, so fucking shit that to see her own fucking son again she would have to buy him.

She cries for after closing the last tab, and goes to sleep with the tracks still drying on her cheeks and the thin light of dawn trickling through the widow.

She dreams of Franco calling for her help.

[comfy-whumpee]

Birdhouse: Boo

Whumptober Day 17: Dread. CN: BBU.

Taglist: @neuro-whump​, @rosesareviolentlyread​, @whumper-in-training​, @mylifeisonthebookshelf

Everyone calls them Boo.

Nobody knows their name, if they have one. Nobody knows their pronouns. Nobody knows their designation. Avis, who runs the shelter, does not have their sales record or company papers, as she does for the others.

Tenten, designation domestic, serial number 831010, from the Help at Home Company. A company specialising in domestics in sub-designations. Tenten is one of the family models, designed to help with raising children as well as managing a family household. Escapee.

Roman, designation domestic, product code 993948, also from Help at Home. A workplace domestic designed to help with basic tasks like filing, organising, sorting, cleaning, drinks-making and entertainment. Roman worked in the office of a small start-up company. Rescue.

Kamala, designation platonic, 661859 from WRU. The original organisation that produces the full range of designations. It’s an open secret that Kamala was a carer to her owner and took on many domestic duties as part of her service. Runaway.

Florence, designation romantic, 6R351 Refurbox, company of origin unknown. The doctor estimated Florence to be about twenty-four, the oldest in the household except Avis herself, and the evidence suggests they have been placed, returned and refurbished multiple times. Fugitive.

There was another. Someone in the photos, where none of those currently here had photos. Avis had begun with Florence; there was nobody before. But there was a picture frame in the living room of a young man with a smile.

Boo doesn’t know what happened to that one.

Then, in the back bedroom, the room they rarely leave, is the one they cannot name nor categorise. Boo, who is identified as a pet and put in their house only because of the faded barcode on their wrist. Boo, without a known company of origin, serial number, or even designation.

There is no name to discover for them, of course. No real one.

The days are very similar at the moment. Every morning, Tenten brings them breakfast. They eat, and then they take the plates down to be washed up, and collect a glass of water. Then they go back upstairs. At around midday, sometimes later, Kamala knocks on the door and invites them to join her and Florence in the garden, or whatever else they are doing that day. They do not respond, and she leaves. If they go into the garden, Boo watches them.

They go down for lunch and eat silently at the table. Sometimes people talk to them but they never talk back.

They never talk.

The afternoon they spend in one of the empty rooms. The music room, if Florence is not playing anything that day. The laundry room, unless someone is doing theirs. Sometimes they climb into the airing cupboard in the hall and stay there with the fresh towels and the warm boiler.

Dinner at the dining table with everyone else.

Bed.

They have been here for longer than Roman, and longer than Tenten. Six months or more.

It is the longest they have ever spent on a task, and they know Mistress Tara will be waiting for them to complete it.

But another day passes. Tenten with breakfast, Kamala with the invitation, Florence in the garden. Questions from Avis at lunch. Hiding. Dinner. Bed.

Another day passes without the task completed.

Time is running out.

They have to decide whether they are truly free.