#oh and?? it’s extra shitty because we actually DO have a problem with scammers and impersonators in this community

[rosefinnigen]

also this is such a weird beef for me to soap box/vague about but like this is my blog & it’s past my bedtime who gives a fuck. Anyway very specific type of dude comes on here and complains about “scammers” but clearly means “online sex workers not interested in fucking me personally for free”. be fucking for real dude most of us are not here to find dates we are here to work and be hot & if you don’t want to pay that’s whatever but providing specific services and accepting or asking for compensation for them is not a scam it’s a JOB

oh wow she asked you for money? the online sex worker asked you for money and only wanted to interact online? she didn’t feel like meeting you, a complete stranger, in person, for free? wow how surprising. like grow the fuck up dude. what a fucking tragedy, someone asked you for money rather than graciously appreciating the GIFT that is your gaze on our whore titties.oh it poisoned the experience for you? that the person you jack off to is also a human with bills to pay? get fucking real

[fuck-customers]

Hey big corporation, SOME PLANNING BEFORE YOU CHANGE THINGS WOULD BE NICE

Ok so this isn't as much of a "fuck customers" as it is a "fuck idiot corporations" and please excuse any spelling or grammar mistakes. My brain is fried. Anyways, I work for a call center that services the cards for Groker and all of its grocery store chains and y'all... I and every single employee, supervisor, manager, general manager, etc are so done with their shit.

First off they decided to cut ties with an association and by doing that, they then made us do a complete mandatory change of EVERY SINGLE CUSTOMER'S CREDIT CARD which started rolling out in Spring. This of course unleashed a fucking MONSOON of problems for us. We suddenly had thousands of calls pouring in from customers freaking out wondering why they had a new card and had to explain the switch to them. Typically this would be fine but at least 98% of this company's customers are elderly (No, seriously THAT'S ALL WE EVER GET) so attempting to explain an entire card conversion to them as simply & thoroughly as possible was like talking to a very scared brick wall and many people wound up closing their accounts all together because they couldn't handle the change or thought it was a scam. That's fair, despite being frustrating.

Now enter Wave 2. Our next round of calls were from a load of more elderly people saying they never got their new card and because the 90 day period to use their current one (as noted in the letters which they ALSO never got) had passed, the cards were automatically turned off because they didn't know about the switch and thus didn't call in. They were also being transferred to us by a super shitty, cheap, outbound call center that was hired without our knowledge and essentially made the customers think we were a bunch of scammers and scream at us to lose their phone numbers. So, for those who actually let us talk to them, we had to apologize like crazy and rush out the new cards to them asap.

Just when you thought it couldn't get more obnoxious, we got Wave 3. People were receiving their cards and we all thought hell was finally over but oh, oh no. That would be too fucking convenient. They were promised an extra discount on their gas purchases for the switchover that... YOU GUESSED IT. BARELY. ANYONE. WAS. RECEIVING. And when they complained to the employees at the stores, they were told to call the number on the back of their card (us) because the employees weren't given any other direction letting them know that we couldn't handle anything relating to their fuel points and apparently have not been given the actual customer service line number by management (correct me if I'm wrong please)?? So for months now I and everyone else in our call centers have been having to apologize and tell them we can't help them and transfer them to the right customer service line (which occasionally sent them right back to us but that's another story and I'm already gonna have to put a tl;dr on this) to figure out why the hell they're not getting fuel discounts they were promised.

And lastly for the final wave, there's been an alarming number of elderly people who called in asking why they have two of the new cards, only for me to find out that some representatives in-store had lied and said they HAD to apply for a brand new card instead of letting them know that we were already sending a replacement. They also lied and said they'd get an extra EXTRA discount and could move their rewards over and basically a bunch of other bullshit just to get a card app. Now I don't know if this was something employees were forced to do by management to meet quotas or if there were just some people hired on to walk around with a clipboard and lie to people and get card apps but either way that was a complete asshole thing to do and has been making our lives hell. It got to the point where we sent corporate STACKS (I mean like cartoon-esque stacks) of complaints filed to get them to fix their shit but I honestly don't know if anything has really happened yet short of slightly fewer calls relating to it.

Either way this whole entire thing was a complete disaster with little to no pre-planning and not a single fuck given as to the impact it would have on employees and customers, alike and I'm ready to strangle someone. 

tl;dr: Big corporation decides to break up with card association and forces a mandatory change/reissue millions of customers cards and it opened a metric FUCKTON size can of worms involving confused elderly people and everyone all the way up to the highest management in all of my call centers is completely done. I'm dying, Squirtle.