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Cloud Hotel Management Software is the Ideal Way to Manage Multiple Properties

In recent years, traveling has become easier and more people than ever are traveling to see the world, work remotely, and enjoy new experiences. The post pandemic world has seen an uptick in the overall demand for new travel destinations and new travel experiences. The idea of a global nomad also appeals to the younger generations as they can work from anywhere in the world while spending less and saving more.

This change in the travel preferences means there is new business for hotels and managers that are savvy to the trends are ready to cash in on the incoming business. Along with managing the expectations of their guests, managers also need to manage their staff members to ensure everyone is working to their best abilities. Creating a flawless workflow is the best way to go about managing single or multiple properties with ease. Managers can use a cloud hotel management software to improve every aspect of their hotel property along with giving their staff an easy way to handle all their responsibilities.

Cloud Hotel Management Software can Help Properties in Accelerating Growth

Digital Management is Ideal for Modern Properties

There were times when hotel properties were using pen and paper or onsite PMS to handle the daily tasks of their property. Now, modern PMS are based in the cloud which means hotel staff can do tasks like inventory records, assigning housekeeping duties, guest details and more from any internet enabled device. Housekeeping staff can get alerts on their mobile devices for the duties that are assigned to them and they can mark these tasks as completed so that the rooms can be quickly added to the inventory.

As the data is stored in the cloud, hotels can also rest assured that their important data will be safe against any hardware failures or natural calamities at their property. Cloud software backs up the data in multiple locations so that it is easy to restore the hotel data in case of an accident. Cloud PMS is not only fast but it is also extremely reliable as the data is stored under military grade encryption. As the business grows, hotels can also add more features to their cloud software through software updates. Regular updates also provide security against online threats such as hacking and phishing.

The Software has a Small Learning Curve

The biggest advantage of cloud software is that it is designed with the end user in mind. The features and dashboard are created to make it simple for even a new user to understand how the software works and how they can use it. In essence, anyone with basic knowledge of working online can operate the software in a matter of minutes. In case the staff runs into any issues, they can always get in touch with the customer care department of the software provider to get immediate help through email or phone. With software that is quick to understand, there is no loss of staff productivity and staff members are able to get on with their duties quickly.

Perfect Solution for Managers that Handle Multiple Properties

One of the biggest benefits of using cloud software is that managing multiple properties becomes much easier. As the software is backed by the cloud, accessing the data and dashboard of another property in the chain is as easy as clicking a tab in the software. Managers can get reports for the performance of individual properties and also get consolidated reports that allow teams to understand how every property is working in comparison to other properties.

An overview allows managers to understand ongoing issues and resolve them quickly. Managers can also keep an eye on the inventory and assign resources where they are needed the most. As all dashboards are available on a cloud platform, managers can be on the move but still take decisions regarding every property with ease.

Hotel Software and Compatibility with Third Party Solutions

Hotels often use a number of software to fulfill their daily tasks. Compatibility with third party software is essential for any cloud hotel management software. Whether it is a booking engine, POS software, OTA manager, channel manager or a revenue management software, the cloud software should offer compatibility with all these.

The seamless integration ensures that the workflow of the hotel is not disrupted and the staff is able to carry out their duties without any interruption. Along with third party software compatibility, cloud software excels at automation of tasks so that the staff can have more time to handle important duties instead of repetitive tasks like data entry. Here are some automation use-cases for a hotel software.

Contactless check-in and check-out for guests

Sending welcome and feedback emails to guests

Generating daily, weekly, and monthly reports

Creating invoice for guests at check-out

Automated chatbots to answer guest questions

Conclusion

In the hospitality segment, the market moves fast. If the hotel managers are not able to cash in on the trend, they can lose profits and goodwill of their guests. With such a high degree of competition in the market, hotel managers need every advantage they can get to find success in the business. Using a quality software suite is one such advantage they can have in their corner. The software solutions offered by mycloud Hospitality bring a wide range of features that are designed while keeping in mind the needs of modern hotels. From small B&B properties to large hotel chains, the software can be customized to suit the needs of every size of property.

This award winning software suite is used by hotels in over 40 countries and customers have improved the performance of their property by a great degree with the help of these software solutions. You can customize the software with your branding and choose the functions and features that are suitable for your hotel property. Interested in learning more? Check out www.mycloudhospitality.com. You can also give a call to the team at +1-415-390-5039 if you want to schedulea free demonstration of the software.

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Cloud Hotel PMS is an Essential Software for Small Hotels

As people travel more than before they are also looking for accommodations that won’t burn a hole in their pocket. Small hotels fit the bill in such instances as they are often affordable and offer services that are ideal for travelers that are on a budget. That said, small hotels also need to manage their property in the best manner possible to give their guests a memorable staying experience and choosing a PMS for small hotels is really important for small hotels.

The business requirements of a small hotel are much different from a large hotel chain. Small hotels are often on a budget to pay for utilities, inventory and staff salaries. This is one reason why the managers of a small hotel are always looking for cost efficient solutions to manage their hotel property.

The best hotel PMS systems for a small hotel allow the hotels to pick and choose the features they would like to use in the PMS. There are many features that aren’t needed in case of a small hotel which means the overall costs for the PMS are significantly reduced. Small hotels can save money on buying the subscription for the PMS and use their finances to improve the services of their hotel.

With the help of a hotel PMS, small hotels can be creative in the use of their resources and create their own workflow that is best suited for their property. Let’s take a look at some creative ways in which small hotels can use the best hotel PMS systems to their advantage.

Automation can help hotels in saving the time of their staff by using the PMS to do all data entry or repetitive tasks.

Managers can use the PMS to figure out trends in the market so they can leverage the knowledge to strengthen the position of their property in the local market.

The PMS can be a database to store guest information so that every future booking is easy for the guests and the staff is able to provide a personalized experience to the guests

Managers can also use the PMS to assign duties to the housekeeping staff so that rooms are cleaned quickly and they’re ready for new guests in record time.

With a cloud PMS, managers don’t need to be on site to manage the hotel as they can use any mobile device to log into the dashboard and manage hotel operations with ease.

The Advantages of a Cloud PMS Make it a Useful Tool for Small Hotels

For small hotels, every change in their operations makes a difference in their overall profits and the managers need to ensure that they are choosing the right software for their operations. Here are some of the features that hotel managers should look for in a PMS for small hotels.

High Degree of Customisation – The software should have high customization potential so that the hotel staff can personalize the software as per the needs of their property. From using their logo and branding to choosing the features that are most needed for their property, staff members should be able to do all this and more with ease.

Reliable Cloud Backup – Cloud powered PMS means the hotel’s data will be accessible through mobile devices when needed. Even if a manager is not present on the site, they can still manage the hotel through any device connected to the internet. Cloud backups also add a layer of safety to the data stored in the cloud.

Report Generation – Performance reports are essential for small hotels as they allow the managers to get a quick insight into the profits and losses faced by the hotel. The reports also highlight the areas of the hotel that need improvements. Managers can also customize the reports to get an insight into areas like staff performance, competition report, guest return rates and much more.

Highly Affordable – A PMS for small hotels can be an economical decision by the hotel managers as it can help them in saving money and using their finances for improving other areas of the hotel. As small hotels manage less number of rooms and they need less features in the PMS, the overall costs of PMS subscription can be affordable. As the business grows, managers can easily upgrade the features to meet the needs of their hotel property.

Conclusion

Managing a small property is easy when hotel managers use the tools that are designed for this specific purpose. For a small property, quick and easy to customize software tools are much more useful than complicated software that offers a plethora of features where many of them aren’t even needed. Small properties should be able to make a software work the way they want to suit the needs and requirements of their particular property.

The software suite offered by mycloud Hospitality is designed to meet the growing needs of hotels with a small footprint. The software puts focus on being easy to use, highly reliable, and scalable for future needs of the business. As the company’s professionals bring many years of experience to the table for designing use-focused software, the features are created to suit the needs of all sizes of properties. With a small learning curve, mycloud Hospitality software allows users to get familiar with all the features and functions in no time at all.

Interested in learning more about the software, you can give us a call at +1-415-390-5039 to schedule a free demonstration. The software can be up and running at your hotel location in as less as 30 minutes. The team will explain the features of the software, show you a demonstration, and also tell you how your hotel can benefit by using the software solutions offered by mycloud Hospitality. Find more by browsing through https://www.mycloudhospitality.com/.

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Top Hotel Software can Help Properties In Streamlining Operations

Hotels are busy places on the best of days. Managing even a small property requires an acute understanding of guest expectations and staff management. Many hotels fail to make profits because they cannot deliver on the promises they make to their guests or they are unable to properly utilize their staff in an efficient manner. Savvy hotel managers understand that they need to be on top of their game for providing a memorable experience to their guests while maintaining the profitability of their property.

For hotel managers that are handling multiple properties remotely, using a quality hotel property management software is a must. Finding the right software that meets the needs of the business can be a difficult task and managers need to keep several variables in mind when looking for a software that suits their requirements. Let’s take a quick look at some of the factors that hotel managers should keep an eye on when looking for a top hotel software.

Software Updates

One of the most important features of a software is regular updates. As the software handles important information, security updates ensure that the software is secure from any threats of hacking, phishing or any software vulnerabilities. There are often new threats in the industry that can jeopardize the security infrastructure of a software. With regular updates, software providers can ensure that the business information is only accessible to the authorized parties.

As the business grows, the software should also provide new features through updates that can make daily operations easier to manage for the hotel staff. Third party integrations can also be improved through updates as hotels often use third party software for payment processing, bookings, and more.

Customization Options

The ability to customize a software to suit the needs of a business is essential in any software suite. There is no software solution that can work perfectly for a business just out of the box. Many properties have their unique workflow and specific needs from a software and hotel properties need to customize the software to suit their requirement. Whether it is adding certain properties to the dashboard, designing housekeeping routines, or adding payment gateways as per guest requirements, a client should be able to customize the software as needed.

Often, hotels property management software can also be customized with the branding and logo of the hotel on the guest-facing sections of the software. Seeing a hotel’s branding builds trust with the customers and they are more keen on booking through the hotel’s booking engine compared to a third party provider.

Dedicated Customer Care

One important feature of a top hotel software is a dedicated team of customer care operatives that are ready to answer queries and troubleshoot problems 24/7. In the hotel business, time is money and any time lost due to software not working properly can lead to loss of money and business. Support should be available over email or through the phone so that issues are resolved quickly and hotel staff can maintain their productivity levels.

Managing Multiple Properties with Hotel Property Management Software

Here are some key features of top hotel software that help in management of multiple properties.

Standardization of features means there is no confusion in management of multiple properties

Cloud backups mean the data will always be safe and in-sync at multiple properties

Multi-device compatibility allows users to access the software from different devices

Comprehensive analytics and reports that consolidate performance of multiple properties

Manager can monitor inventory across multiple properties from a single dashboard

Room rates for multiple properties can be adjusted according to the demand in the area

A centralized system can provide guests with a customized experience as all properties in the hotel chain can access guest data

Third party integrations can help to supercharge the features of the software suite.

There are only some of the features that managers should keep in mind while looking for reliable and highly functional software for their property. Managers should also do in-depth research by reading reviews and checking user experiences with the software. Most of all, managers should understand the needs of their staff and how they can best manage the property. Most hotel property management software offer free demonstrations so that users can get a better idea if the software is ideal for their property. By asking the right questions and being clear about their requirements from the software, managers can make an informed decision about choosing the right software.

Conclusion

There are many factors that decide if a hotel business will be profitable and savvy hotel managers understand that they need to use every trick in the book to ensure their properties are profitable. Using high-quality and reliable software is the first step in creating a business that will trump over the competition and create winning business strategies.

At mycloud Hospitality, we understand the needs of hotel businesses and our software is designed to offer hotel managers a better understanding of how to improve their profits. The award winning software suite is used by hotels in over 40 countries. As a highly customizable software, it can suit the needs of all kinds of properties. From small B&B to large hotel chains, all businesses can modify the software to suit their property’s needs. The team responsible for the development of the software has years of experience in the hospitality industry and they understand how the industry works. The software is regularly updated to meet the demands of the hospitality industry.

If you are interested in learning more about the software and how it can help you to boost your business, check out www.mycloudhospitality.com. You can also get in touch with the team at +1-415-390-5039 and schedule a free demonstration to understand how the software can be useful for your business.

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Things New Managers Need to Keep in Mind when Choosing a Hotel PMS

New businesses in the field of hospitality often work on a budget and they are looking for easy solutions to their day-to-day requirements. When a hotel is working on a budget, spending money on software might seem like an oversight to some managers. But savvy hotel managers understand that a reliable and modern software can pay back for itself in multiples by improving the productivity of the staff and enhancing the way things are done in a hotel.

Hotel property management software can be used in every area of the hotel. From improving room bookings to simplifying front desk operations to increasing the efficiency of housekeeping staff and much more. As the technology advances and more software makers start to use AI in their software offerings, hoteliers can expect developments that seem straight out of a science fiction movie. Here are some of the ways a hotel PMS can be used in a hotel for a wide range of applications.

Contactless check-in and check-out

QR code based menus

Integration with modern payment gateways

Housekeeping management

Cloud based access from any Internet enabled device

inventory management

Central reservation system for room bookings

Reduction of errors in data management

Improved staff productivity through timely task assignment

Guest profiles to provide personalized services

Data synchronization for best room rates

A Hotel PMS Allows Managers and Staff to Better Manage a Property

There are many ways for managers to create an efficient workflow that helps them in an ideal and profitable management of a single property or multiple properties. Here are some of the ways that managers can use the hotel property management software to improve the productivity of the staff and the experience of the guests.

1) Ease of Front-Desk Operations

The front desk of the hotel is one of the busiest areas of the hotel. Guests reach the front desk the moment they step into the hotel for checking-in and getting answers to any queries they might have. Guests also call the front desk from their rooms for any requirements or solutions to issues regarding their stay. Automating the front desk operations allows staff to give more attention to guests and enhances the guest experience in return.

With automation, guests can enjoy contactless check-in and check-out with a faster processing of their bills. There are several data entry tasks that can be easily handled by the PMS. As the staff members have less stress of handling data entry and management tasks, they can give their attention to other areas in the hotel property that need their attention.

2) Personalized Guest Experience

A guest is more likely to choose a property again if they get a memorable experience of staying there. One of the ways to give guests a stay experience worth remembering is by personalizing the stay according to the information provided by the guests. If a guest has a birthday during the stay, staff can arrange for a cake and flowers. If the guests are traveling with children, housekeeping staff can provide board games and toys for the children. Business guests can be offered airport pick-up and drop or an upgrade to faster Wi-Fi as per their requirements. A hotel PMS that keeps a track of all the data can help hotel staff in making these decisions that can enhance any guest’s stay.

3) Housekeeping Management

A fast and efficient housekeeping team can make a world of difference in how a hotel is perceived by the guests. Faster housekeeping also means the rooms are available in the hotel inventory in record time and guests do not need to wait too long for rooms to be available to them. A hotel property management software keeps track of when a guest checks-out of the hotel so that the room is assigned to the housekeeping staff for cleaning. As soon as the housekeeping staff is done with cleaning the room, they can mark the job as done on their cloud connected mobile device and the room is instantly available in the hotel inventory.

4) Better Communication with Guests

There are several ways in which hotels can communicate effectively with their guests. Once a guest chooses the hotel for their stay, sending a welcome email/text can be easily accomplished by the PMS. The hotel PMS takes the guest data from the booking information provided by the guests so that there are no instances of errors in the guest’s name or the date of their stay. The PMS can also send feedback emails and send occasional discount codes to guests that might want to choose the hotel for their stay again. The feedback gathered from the guests can help the property in improving their services and giving guests an improved experience for future stays.

Conclusion

Software is the bedrock on which a successful hotel business is established. In today’s times, it is a must for managers to choose software that can supercharge their business activities and help them exceed guest expectations. Every hotel property has a unique workflow in regards to the guest traffic they receive and the number of rooms in their inventory. Hoteliers need to choose the right software for their needs.

At mycloud Hospitality, hotel managers can find a complete suite of award winning software that is designed by professionals with many years of experience in the field of hospitality. The software is used by more than 2000 hotels in 40+ countries all over the world. If you are looking for a highly capable and customizable software that can be configured to meet your exact needs, then give a shot to the software solutions offered by mycloud Hospitality.

Whether you are just starting in the business of hospitality with a small property or you manage a chain of hotels with multiple properties in different time zones, the software can make a positive difference in your workflow. You can learn more by browsing through www.mycloudhospitality.com or call +1-415-390-5039 to schedule a free demonstration of the software.

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Small Hotels, Big Success: Mastering the Indian Market with Cloud-Based Hotel Management Software

You’re a small hotel owner in the vibrant and diverse landscape of India’s hospitality industry. You’re committed to providing your guests with unforgettable experiences, but you’re bogged down by cumbersome administrative tasks, outdated technology, and the constant pressure to stay ahead of the competition. Sounds familiar? Well, it’s time to take a leap into the future of hotel management with cloud-based solutions. In this article, we’ll delve into the world of hotel management software for small hotels, specifically tailored for the Indian market. So, grab your favourite chai, settle in, and let’s explore why the cloud is a game changer for the Indian hotel industry.

The Cloud Revolution: An Overview

Before we dive into the specifics of cloud-based hotel management software for small hotels in India, let’s understand the cloud revolution itself. In a nutshell, cloud computing is like renting a virtual slice of heaven – you get all the benefits without the maintenance headaches.

Stats to ponder:

According to aag-it.com, the cloud market is projected to be worth $376.36 billion by 2029.

By 2024, nearly 40% of Indian organizations will use cloud services in some form, according to a recent IDC report

Why the cloud, you ask?

Well, for starters, it’s cost-effective. Instead of investing in expensive servers and hardware, you pay for what you use. It’s like ordering room service – you only pay for the dishes you consume. In the world of small hotels, where budgets are tight, this is a blessing.

But wait, there’s more!

1) Streamlined operations: The hotelier’s dream

Running a hotel involves juggling numerous tasks – from reservations to housekeeping, inventory management to billing. Hotel management software for small hotels in India offers a centralized platform accessible from anywhere with an Internet connection. This means you can manage your operations from the reception desk or the comfort of your own home. No more rushing back to the hotel at odd hours to check on things.

Stats to ponder:

In 2020, executives in the global travel and hospitality industry were surveyed on the benefits of cloud computing in the hotel industry. The majority of respondents, 54%, stated that a more flexible/agile business was a benefit of cloud computing. Meanwhile, 53% of respondents stated that enhanced customer experience was a benefit of cloud computing.

2) Scalability: Grow at your own pace

One of the challenges small hotels face is adapting to seasonal fluctuations in business. During peak seasons, you need extra rooms, staff, and resources. With cloud-based solutions, you can easily scale up or down as needed. It’s like having an infinite supply of extra rooms in your back pocket.

But here’s the real kicker:

You don’t need to purchase additional hardware or hire an IT team to handle these changes. The cloud does it all for you. Plus, it’s so seamless that you’ll wonder how you ever managed without it.

3) Cost savings: A boost to profit margins

Let’s talk numbers, shall we? When you opt for hotel management software for small hotels in India, you eliminate the need for on-premises servers and hefty maintenance costs. This translates into significant savings that can be redirected to improving guest experiences or expanding your property.

Stats to ponder: In terms of cloud metrics, 77% of businesses utilize cost savings and efficiency as their top KPIs for measuring cloud performance. (Flexera, 2020)

Bonus Tip: Here’s a little secret. By embracing cloud-based hotel management software, you’re also contributing to a greener planet. With less hardware, there’s less power consumption and e-waste, making your hotel a bit more eco-friendly.

Now, you might be thinking, “Okay, cloud-based systems sound great, but how do they directly impact the guest experience?” Well, dear hotelier, this is where it gets exciting.

4) Personalized Guest Experiences: The Heart of Hospitality

In the hospitality industry, the key to winning hearts is by making guests feel special. Cloud-based hotel management software empowers you to gather and analyze guest preferences and behaviours. This data goldmine allows you to tailor your services, from room preferences to dining choices.

Imagine this scenario: A guest walks in, and your front desk knows they prefer a room with a view, extra pillows, and a vegan meal for dinner. Talk about impressing your guests right from the start!

Stats to ponder:

A recent study found that 78% of travellers are more likely to book with properties that offer personalized experiences, with almost 50% willing to share the personal data necessary to promote an individualized stay

According to a survey by Deloitte, respondents were 20% more likely to promote when the team offered personalized experiences

But hold on, there’s more:

5) Data-driven decision making: Know your guests better

Remember the old days when you had to rely on gut feelings and intuition to make decisions? Well, those days are gone. With cloud-based analytics, you can make informed choices based on real-time data.

For instance, you can identify peak booking periods and adjust your rates accordingly. You can also optimize your marketing strategies to attract the right audience, ensuring a steady stream of bookings throughout the year.

The guest experience connection:

By utilizing data insights from your hotel management software, you’re not just filling rooms; you’re crafting unforgettable experiences tailored to your guests’ desires. It’s like having a crystal ball that predicts guest needs, ensuring their stay is magical.

So far, we’ve covered how cloud-based hotel management software elevates your hotel’s operations and guest experiences. But here’s the icing on the cake – collaboration.

6) Seamless teamwork: From housekeeping to F&B

In a small hotel, teamwork is paramount. Every department, from housekeeping to food and beverage, must work in harmony to ensure guests have a seamless experience. Cloud-based solutions enable real-time communication and collaboration among your staff.

Housekeeping can update room statuses in real time, ensuring guests never have to wait for their rooms. The kitchen can receive instant orders from the dining room, reducing wait times for hungry guests. It’s like a well-choreographed dance where everyone knows their steps.

The guest experience connection

Think about it – when your staff is empowered to work seamlessly together, guests notice. They experience faster service, cleaner rooms, and an overall feeling of being well taken care of. Happy staff equals happy guests.

7) Contactless technology: A touchless welcome

In the wake of the COVID-19 pandemic, the demand for contactless experiences has surged. Cloud-based hotel management software seamlessly integrates with contactless technology, allowing guests to check in, access their rooms, and order services using their smartphones. It’s like giving your guests a magic wand to navigate your hotel without touching a thing.

Stats to ponder:

During a global survey in July 2020, 81% of respondents from India stated that they believed the use of the latest technologies would make travellers feel safe in their accommodations

According to another survey, 62% of people would prefer a digitized check-in, 80% were willing to conduct all the operations related to their stay via an app, and 47% said, they would request room services more eagerly if they could do it using contactless technology

In today’s world, safety and convenience are paramount. By offering contactless experiences, you not only meet guest expectations but also enhance their sense of security, ensuring a worry-free stay.

8) Revenue management: Optimizing your earnings

Last but certainly not least, let’s talk about revenue management. Maximising your revenue while maintaining competitive pricing is a delicate balancing act. Cloud-based hotel management software in India comes equipped with revenue management tools that analyze market trends, competitor pricing, and guest demand in real time.

This means you can adjust your room rates dynamically, ensuring you get the most out of every booking. It’s like having a financial advisor who knows the ins and outs of the hotel industry.

While revenue management may seem like a behind-the-scenes task, its impact on the guest experience is profound. When you optimize your revenue, you can invest in improving guest amenities, services, and facilities, ultimately enhancing the overall guest experience.

As we wrap up our exploration of cloud-based hotel management software for small hotels in India, it’s evident that this technology is more than just a game changer – it’s a hospitality revolution.

In a competitive industry where guest experiences reign supreme, the cloud empowers small hotel owners to streamline operations, personalize guest interactions, make data-driven decisions, foster teamwork, ensure business continuity, offer contactless experiences and optimize revenue. It’s not just about managing a hotel; it’s about creating unforgettable memories for your guests.

So, if you’re still tethered to outdated systems and manual processes, it’s time to break free and embrace the cloud. Your small hotel in India has the potential to soar to new heights, providing exceptional experiences that keep guests coming back for more.

As you embark on this journey, remember that the cloud is not just a technology shift; it’s a mindset shift. It’s about embracing innovation, enhancing guest satisfaction, and future-proofing your small hotel in the ever-evolving landscape of Indian hospitality.

So, what are you waiting for, dear hotelier? The cloud is calling, and your guests are ready for an extraordinary experience. It’s time to answer the call and elevate your small hotel to new heights of success and guest satisfaction. Cheers to a brighter future in the cloud!

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Best Ways in which Hotels can Personalize Services for Guests

What makes a hotel property stand out from the competition? If there is one way a hotel can gain customer trust and future business, it is by providing personalized services to the guests. A hotel can easily win the hearts of guests by taking care of the small details and giving the guests a positive experience to talk about. But how does a hotel staff go about giving customers a personalized stay experience when there are thousands of guests that move through the hotel over the years?

The answer to this question is simple. Hotels can use a cloud PMS to consolidate their data about the customers and tailor their services accordingly. In the hyper-competitive business environment, a hotel needs to choose the best cloud-based hotel PMS for high efficiency and superlative performance all over the board. When you work towards personalizing the services for guests, you will also improve your customer services and hotel technology. The cloud PMS is the key here and choosing the right cloud software can be a make or break decision for your hotel’s profits.

There are many areas of operation where a hotel can benefit from using a cloud PMS. Whether you are a small hotel or large hotel chain with multiple properties under your brand name, providing personalized services to guests is a great way to win them over. And, using a cloud PMS is a fantastic way to make sure guests get seamless services across all your properties.

Let’s take a look at some of the ways in which personalized services can benefit your property.

Guests are more inclined to return to your hotel

Guests develop a positive brand recall

Guests are more keen to pay for personalized services

Personalized services are a great way to inspire word-of-mouth publicity

Your hotel can score over competitors by providing personalized services

How to Use a Cloud PMS to Personalize Services for Guests

There are many ways in which you can use a cloud PMS to ensure your guests get the tailored services that will suit their needs. The first step is to choose the best cloud based hotel PMS that fits your budget and the needs of your property. Once you’ve selected a cloud PMS, you need to customize it as per your hotel’s workflow. The good thing about a cloud PMS is that these are really easy to customize. You can view the data and control the features of the hotel from a single dashboard and also issue commands and send emails/texts through the same dashboard. The beauty of the cloud PMS is that it works with all modern hardware that is connected to the internet. So whether you are using your mobile phone, desktop, or a tablet, you can login to the dashboard and view your data from anywhere in the world. Here are some of the ways in which you can efficiently use a cloud PMS and make your guests feel welcomed and appreciated.

1)  Improve Guest Data Collection through Cloud PMS

From the moment a guest books a room in your hotel, they offer you a wealth of data till the point they leave your hotel. With a cloud PMS that is properly set up to collect this data, you can create a detailed guest profile that can help you to better serve the guests in every way.

With thousands of guests visiting your hotel, you need a solid system in place to collect, organize, process and utilize this data. You have to know that every guest is a different individual with unique tastes and preferences. Which is why communication has to be tailor made as per the guest for maximum impact. You can make your guests feel welcome in the following ways.

You can show targeted advertisements to potential guests when you know their preferences for location and activities. 

Once guests are at your property, you can recommend activities based on the interest of the guests, for example outdoor activities for adventure seeking guests, museum visits or sightseeing for guests that are traveling to relax.

After the guests leave your hotel, you can send them emails to ask for their feedback and suggestions that will make their future stay better.

2)  Judicious Use of Technology

The modern traveler is online and connected 24/7 and it is imperative that guests at your hotel want to use high-end technology at your property. The use of technology also allows you to create a personalized experience for the guests if you are using a cloud PMS to gather and utilize data. Hotel chains like Hyatt and Marriott use technology to its full advantage and provide each guest with a uniquely tailored hotel experience.

A PMS allows hotel staff to add detailed notes to each guest’s profile which can include anything from meal choice to room preferences and anything that is unique to the guest. Here are some examples of guest requests that can be personalized.

Business travelers might require conference rooms which can be clubbed for free with their stay.

Some guests might have allergies and their meals need to be free from ingredients that cause allergies.

Guests with children will always appreciate toys or board games kept in their rooms.

Sending emails to get guest feedback is a great way to add a personal touch to the hotel stay experience.

Conclusion

To sum up, there are many ways to collect guest data and provide them a personalized hotel stay experience. Of all the ways, the best method is to use a cloud-based hotel software that can be designed to consolidate, review, and present the information in an easy to understand manner. At mycloud Hospitality, you can choose an award-winning cloud PMS that will suit your need for data collection whether you operate a large chain hotel or a small b&b. You can learn more by browsing through www.mycloudhospitality.com. You can also schedule a free online demonstration by calling +1-415-390-5039.

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How to Improve Profits with Hotel Data Management?

In the hotel business, there are few things more valuable than data and at the same time, most hoteliers are not able to use the data to improve the profits at their property. Every day, every moment, a hotel business produces data. From the activities of the guests, to staff movements in cleaning the rooms, and addition of new inventory to the kitchens, every activity is data. This data can be further used by a professional management team to improve the performance of various facets of the hotel’s operations.

Without a hotel management system, there is a chance that this information will be lost and not generate any profits for the hotel. But with a reliable hotel software in place, this data can be utilized to maximize profitability and improve guest experience through the property. The data can be used to predict customer behavior, identify profit and loss making channels, add to profits and much more. With the right analytical framework and the ideal tools, hotels can derive actionable business intelligence from the data points.

Let’s dive in a little deeper to understand the kinds of data that can be utilized and how hotels can make the best use of this data.

What Are the Different Types of Data that Can Be Collected?

Booking Data

This data can include basic information about distribution channels, duration of stay, room history, abandonment rate, and more. Once you analyze the data, you will get a better understanding of how your hotel property is performing and which areas need improvement. You can find out which rooms are doing well in a particular season and price them accordingly while highlighting those rooms in your marketing efforts.

Guest Data

Important data about the guests can range from demographics, guest’s preferences about food and beverage, booking history, payment preferences, and contact information. This data can help you to personalize services for the guests to enhance their experience at the hotel. You can also use the data to offer rewards and incentives to guests so that they are more inclined to choose your property for stay during their next vacation.

Housekeeping Data

In the current time and age, hotels need to put more emphasis on ensuring that their rooms are clean and sanitized at regular intervals. This data can include the number of housekeeping staff, number of rooms cleaned, speed of cleaning, supplies used, laundry expenses and more. By using an advanced hotel software, managers can zero in on the gaps in the housekeeping schedule and adjust the team’s workflow accordingly.

Social Media Data

In the age of social media, hotels need to keep an eye on their reputation across various social media channels. Social media heatmap can help you to figure out where your guests are coming from, you can also collaborate the ratings from different OTAs on a single dashboard to find out the areas that need improvement.

How Does a Hotel Software Allow Better Data Management?

A hotel property generates data 24/7 and it is critical to collect and analyze this data for better decision making. Whether it is the front desk, guest activities, PoS software, channel manager or housekeeping staff, all activities in the hotel offer information that can be used. Luckily, hotel management software can help to bring together this data in a comprehensive manner so that managers can base their decision making on the available data. Here are some ways to manage data in a structured and balanced manner.

Data Collection from Multiple Sources - A PMS can have modules added into it so that you can gather data from various points of interest. Whether it is your OTA, booking agency, or social network, you can get data that refer to your property on a combined dashboard. You can also configure the hotel software to send emails and texts to guests once they have checked out. Guests can then fill a short survey with their feedback about their experience at the property.

Integration with Present Systems - When you are using a state-of-the-art PMS, you can get integration options for various third party tools to exchange data. The data sharing can happen when you add modules such as PoS (point of sale), RMS (Revenue Management System), CRM (Customer Relationship Management system) and more with the hotel software. What’s more, as the software operates in the cloud, you can also get modern APIs for new modules and add them to your dashboard.

Data Filtration - When data is collected from multiple sources, there are bound to be instances of data duplication or incomplete data. A quality software will be able to classify data that is useful and complete. You can further use filters and segregate the data according to the reports you need.

Data Analysis - Once the data is filtered, it needs to be analyzed. Modern hotel management software comes with business intelligence tools that offer in-depth analytics for all kinds of data. You can further customize the software to suit the needs of your business. With analysis, you can generate reports through the hotel management software and visualize the data as needed.

Conclusion

If you are not leveraging the data that is gathered in your hotel, you are simply leaving money on the table. Every hotel property can be further optimized to reduce costs and increase profits, so how are you going to do it? You can do it by using the hotel software offered by mycloud Hospitality.

With more than a decade and a half’s experience in providing IT solutions to businesses around the world, the team at mycloud Hospitality offers solutions that are tailor made to the needs of their hospitality clients. Interested in learning more? Check out https://www.mycloudhospitality.com/

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How Hotels Can Leverage Hotel Management Software to Meet Guest Expectations

The aftereffects of the pandemic have changed the travel industry in fundamental ways. There has been a monumental shift in the way things work in the travel industry. Along with the industry, the expectations of the guests from the hotels have changed as well. Gone are the days when the latest comforts were enough to impress guests, today’s guests need more than comfort.

The guests need safety and reassurance that the hotel staff truly cares about their health and well-being. Hotels on the other hand need to make all efforts possible to ensure their properties are clean and sanitized. While earlier the cleaning efforts were done in the background, now they need to be brought to the forefront of the hotel operations. Hotels can do this effectively by displaying signage that assures the guests that a place in the hotel has been recently cleaned.

The World is Ready to Travel Again

It is important that hotels prepare their properties for an incoming rush of guests, because after not being able to travel for close to two years, travelers are ready to visit their favorite destinations again. According to a survey, 64% of travelers are willing to give up a month of social media access to travel safely again. As more and more travelers plan their holidays, the properties that cash in on this incoming rush of guests will rake in their profits, while others will be left to look at their examples and wish they had started to prepare their properties in time.

In this new way to travel, hotels need to understand the expectations of the guests and then create tailor-made services with a personal touch, so that the guests have an overwhelmingly positive experience at a property. An excellent way to do this is by using available technologies in innovative ways. One such technology available to hotel managers is a hotel management software or a PMS.

A Hotel Management Software is the Key to Managing Guest Expectations

Managing the expectations of the guests can be tricky, but with a powerful hotel management software by your side, you can work wonders. Hotel software systems are designed while keeping in mind the needs of properties of all sizes. Whether you are responsible for managing a large hotel chain or a small B&B, you can use a hotel management software for ease of handling guests as well as your staff's tasks and responsibilities.

To put it simply, a hotel management software is the Swiss knife that will help you to excel at performing almost every task around the property. Here are some of the things that you can do with a hotel management software.

1) Contactless check-in and Check-out for guests with minimal interaction

2) Manage rates through all channels to give best prices to the guests

3) Web-app based room access for guests

4) Chat bot integration to help prospective guests

5) Direct guest requests for information or assistance to relevant department

6) Email automation to give guests a personalized experience

7) Organize housekeeping tasks to ensure the rooms stay clean and sanitized

How Hotel Software Systems Help The Hotel Staff

There is no doubt about the fact that every activity in a hotel is directed towards creating an amazing experience for the guests in one way or another. Whether it is increasing the efficiency of the staff or breautifying the look of the property, if the guests are happy, the business will surely prosper.

While hotel software system can help the guests directly, these are also essential in creating a highly productive and well-managed hotel team that can focus on serving the guests while also performing their daily duties. If the hotel staff is good at their daily tasks, they have more time to handle the queries and requests of the guests at the property. With hotel software systems, it is a win-win arrangement for all. Let’s take a look at some ways in which a hotel management software can help the team in your hotel.

1)   Automate front desk operations with a PMS to free more time for guests

2)   Integrated payment gateway services to ensure ease of payment for guests

3)   Less human errors in booking rooms and creating invoices

4)   Create detailed reports about hotel’s performance to figure out areas that need attention

5)   Accept direct bookings from guests to increase their trust and create a good reputation

Summing Up

The next few years are going to be a make or break for many hotel businesses. Those that stay ahead of the curve will thrive for sure. Choosing a hotel management software is just one of the ways to stay ahead of the competition. One of the best features of a hotel software is that you can customize it to the particular needs of your property and ensure you get the best value for the money you have spent on it.

At mycloud Hospitality, you can get access to a cloud based hotel software that is created by a team with several years of hospitality industry experience. The software suite is essential for supercharging the way you manage your hotel property. What’s more, before you buy, you can schedule a free trial by getting in touch with the mycloud Hospitality team at +1-415-390-5039. You can also browse through https://www.mycloudhospitality.com/ for more information.

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Five Ways to Streamline Hotel Operations with a Cloud-based Hotel Management System

Hotel is judged by every guest on an individual basis where a bad experience can lead to negative reviews and loss of business. Let’s take a look at the top five ways in which you can leverage a hotel management system to streamline the workflow of your hotel.

https://www.apsense.com/article/five-ways-to-streamline-hotel-operations-with-a-cloudbased-hotel-management-system.html