#ms teams help desk chatbot

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Bots and Humans- The Perfect Collaborative Intelligence of the Future

A chatbot is an artificial intelligence software that enables employees to communicate using natural language. Apps, sites, and messaging applications can integrate with them, as well as voice-activated interfaces.

Chatbots offer the following benefits:

High speed:

Adaptability

Capacity quantitative

Measurement of multi-channel engagement

through automation

Humans give every process a personalized touch.

Collaboration.

Initiative.

Innovation

as a social skill

Together, bots and humans will create an engaged and empowered workforce!

[mshelpdesk]

IT operational performance determines how ready you are for the future and how robust your IT infrastructure is today. Make the necessary switch to technologies and trends that will boost your IT operational performance before it is too late.  To join your hands with Rezolve.ai to boost your IT operational performance with their AI automated help desk and service desk. 

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Microsoft is forming a grand army of experts in the artificial intelligence wars with Google, Facebook, and Amazon (MSFT, GOOG, GOOGL)

Artificial intelligence is fast becoming the next major battlefield between Silicon Valley's biggest companies, and Microsoft is putting its troops in formation.

On Wednesday morning, Microsoft plans to announce the creation of Microsoft Research AI, a dedicated unit within its global Microsoft Research division that will focus exclusively on how to make the company's software smarter, now and in the future. 

Make no mistake, Microsoft has long employed a veritable army of AI experts, who have contributed their expertise to products and services including Microsoft Translator, the Microsoft Cortana digital assistant, and even the infamous rogue Tay chatbot. 

The difference now, Microsoft Research Labs director Eric Horvitz tells Business Insider, is that this new organization will bring roughly 100 of those experts under one figurative roof. By bringing them together, Horvitz says, Microsoft's AI team can do more, faster, he says.

Horvitz describes the formation of Microsoft Research AI as a "key strategic effort;' a move that is "absolutely critical" as artificial intelligence becomes increasingly important to the future of technology. All in all, Microsoft Research AI will encompass about 1/10th of the staff of the overall Microsoft Research group.

Plus, Microsoft is taking steps to make sure that artificial intelligence is being used responsibly, thanks to a new overseeing ethics board called Aether made up of top Microsoft execs from across the company. And a new "design guide" will provide Microsoft teams with insight into how to responsibly develop and deploy AI.

Bill Gates' dream, coming true

Horvitz says that the formation of this group speaks to Bill Gates' original vision for Microsoft Research when it was founded back in 1991. Microsoft's famous mission at the time was "a personal computer on every desk and in every home" — but Gates wanted to go a step further, so those same computers could see you, hear you, and talk to you. 

It was that vision that drew Horvitz to Microsoft in the first place, when he was a freshly-minted PhD in 1993. Now, with artificial intelligence getting better by the day, he's a key player in the push to get it the rest of the way there. 

"A lot of [Microsoft's AI priorities] draw on the original vision from [Microsoft co-founders] Bill Gates and Paul Allen," says Horvitz.

Indeed, in the long term, Microsoft Research AI is making it a major goal to build "general AI;" the holy grail for artificial intelligence researchers. While current systems like Microsoft Cortana or Amazon Alexa seem intelligent, they can only really say what they've been programmed to say. A general AI would think and reason like a human.

Sooner than that, Microsoft is really focused on applying artificial intelligence to the tools that customers already use. Horvitz cites an internal presentation he recently attended about how Excel spreadsheets might be smart enough to catch formula errors before you make them. He calls this "augmenting human cognition." 

The evidence that Microsoft is on the right track can be found with the company's success at using its bots to beat high scores in games like "Ms. Pac-Man." 

"It's fun to compete and be at the top of the charts for these games and challenge problems," says Horvitz. Now, it's really time to double down and bring this tech to products people actually use.

Ethical dilemma

Technology is only one part of the problem. As any AI expert will tell you, there's tremendous potential for AI systems to go terribly wrong — not just in the Skynet "kill-all-humans" kind of way, but also in more insidious ways, like manipulating people to spend more money, or choosing which groups of humans to kill in a self-driving car accident.  Artificial intelligence carries a lot of power, and a lot of responsibility.

That's why Microsoft has also announced the formation of Aether (AI and ethics in engineering and research), a board of executives drawn from across every division of the company, including lawyers. The idea, says Horvitz, is to spot issues and potential abuses of AI before they start. It's a model that he hopes is adopted by others.

Similarly, Microsoft's AI design guide is designed to help engineers build systems that augment what humans can do, without making them feel obsolete. Otherwise, people might start to feel like machines are piloting them, rather than the other way around. That's why it's so key that apps like Cortana feel warm and relatable.

"Oh my goodness, those computers better talk to us in a way that's friendly and approachable," says Microsoft General Manager Emma Williams, in charge of the group behind the design guide. "As people, we have the control."

Microsoft isn't the only one thinking in this direction: Google, too, just launched a cross-company design group called People + AI Research, or PAIR, to keep its teams thinking in the same way. 

That kind of thing is fine by Horvitz, who sees it as critical and "pre-competitive" for these tech titans to work together and make sure that AI is being responsibility built. Once that's settled, then they can go back to fighting tooth and nail for the future of tech.

SEE ALSO: Microsoft finally releases its secret weapon in the cloud wars with Amazon and Google

Join the conversation about this story »

NOW WATCH: Google's DeepMind AI just taught itself to walk

[rezolve-ai]

Rezolve.ai is an employee service desk that uses artificial intelligence (AI) to deliver quick and personalized solutions to all workplace problems. The software comprehends the context of issues raised and questions asked by your employees in order to tailor solutions that are unique to them. Through Rezolve.ai, your employees can automate repetitive tasks. It is obvious that employees who are working remotely and from the office will encounter challenges at work in these times of pandemics. In addition, agents will be tired from juggling all those queries. To know more about this visit our website and schedule your demo with us.

[mshelpdesk]

 Rezolve.ai is an AI-powered service desk which enables employees to be empowered as a result of automated routine tasks, Twitter-age knowledge management, triaging an issue, automated workflow, creating tickets through an invisible ticketing system, a conversational microlearning platform for seamless employee training, ai-powered smart chatbots for L1 employee support, and also inviting an expert for a live chat for more complicated challenges. Rezolve.ai can accomplish all of this on collaborative platforms like Microsoft Teams and Slack in under a minute!  

[mshelpdesk]

When an employee encounters an error on his/her password and needs more information on resetting it, he/she receives a reply from a chatbot that appears inside MS Teams/ Slack - "Please give me more information about resetting my password," and the chatbot replies, "No problem, it's not too complicated." The bot will provide all necessary documents and provide a seamless employee experience. To give the best employee experience for your employees at your workplace with rezolve.ai. Visit our website and schedule your demo.  To know more click here : https://bit.ly/3MD39Bs

[mshelpdesk]

Each organization can benefit from employee surveys to identify problems, fix them, and take action. Employees must be able to advance their careers in a respectful and appreciative work environment. To know about rezolve.ai's HR helpdesk and service desk with the website and schedule your demo. To know more click here: https://bit.ly/36u1dfc

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How Much Time Do You Waste on Tiresome, Repetitive Tasks?

Approximately $ 650 billion per year in the United States is wasted due to distractions, according to Timesheet Killer. Effective time management is vital for every business to succeed. You will feel empowered to become more organized and efficient if you know where your workplace is lagging. Providing employee engagement with the right and advanced tools or technology will allow them to accomplish their routine and repetitive tasks more efficiently. Manual repetitive tasks are time-consuming, yet straightforward tasks that don’t require the actual presence of humans. Examples include:

Extracting data from various programs and devices

Documenting data into spreadsheets

Saving documents related to the work policy, medical insurance, etc.

Gathering reports

Handling operational tasks

Managing technical tasks like resetting passwords, configuring laptops, software provisioning, etc.

Eliminating computer errors

Sending welcome emails to new joiners

Increasing employee productivity by automating routine tasks

Automating routine tasks can increase productivity by freeing up your employees to focus on higher-value work, reducing costs, and increasing business ROI. Automation of workflow processes and tasks makes an organization more competitive, responsive, and agile. Instant insight into your organization and market allows you to better meet customer needs and stay ahead of your competitors. Agents and employees can work on Rezolve.ai from a centralized platform that automates workflows and tasks by using API calls to specific systems. We have built API connections to multiple systems and identified routine tasks that can be automated to ensure seamless and streamlined business processes.

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https://bit.ly/3IgFog6To get information about AI automated service desk and help desk with REZOLVE.AI, visit our website with the link given here:  

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Botomation

Botomation is the application of AI and intelligent automation technologies that empower organizations to transform customer service to provide near human or superior interaction experience. Product (Tryvium) – Tryvium Desk is an Enterprise grade engagement platform powered by AI. The chatbots are best used in service desk, help desk and contact centers. Tryvium is a strong transformation tool for digital workplace, automates internal processes and provide most comprehensive employee engagement & experience platform. Tryvium bots and its engagement layer is built on MS Teams, directly increases your RoI for MS Teams. It also integrates with leading ITSM & HRIS tools to provide meaningful automations and insights. Services – • Enterprise Bot Development • Enterprise Process Automation • Contact center modernization • Botomated Service desk • Tryvium Service desk • Knowledge Monetization • Botomation Consulting • CX Analytics (Data Intelligence & Predictive Anlytics) Read the full article