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[tridentinfotech]

Is Poor Customer Management Haunting Your Business in This Festive Season? Not Anymore!

Retail ERP Software / By Trident Information Systems

In the not-too-distant past, Halloween marked the transition from summer to the succeeding winter holidays with color, foreshadowing the impending season of heavy consumer spending. According to the National Retail Federation, 40% of Americans now start their holiday shopping before Halloween. You must be ready to manage this rush of customers and uphold the same standard of customer care as you do the rest of the year. It is best to implement ERP Software for Retail. 

According to Deloitte, customers typically tell nine people about a pleasant customer experience but 16 people about a poor one. Even if this number is horrifying, careful holiday planning might help you overcome your phobias. Let’s look at the finest strategies for avoiding being haunted by unhappy customers throughout the remainder of the holiday season. 

Cut Out-of-Stocks with ERP Software for Retail  

During festive times, customers are already busy with many tasks. Because of this, they prefer only those stores that will provide smooth services. Imagine many customers entering your store and finding the missing commodity. They might get frustrated and not prefer your store in peak times in the future. According to the HCL group, retailers lose up to 1 trillion dollars every year due to out-of-stock commodities. The number is shocking but provides a great business opportunity for you.  

You can become the store that holds all the popular commodities all the time. But managing rhythm can get difficult with siloes systems. You should invest in ERP Software for Retail that gives real-time inventory updates, and many other robust features to effectively manage your inventory.  

Even if you go out-of-stock sometime, you can make it visible on your online store. Get Software for eCommerce Website that can manage your online and offline store. You can then manage your store and warehouse altogether, leading to happy customers and five-star reviews.  

Offer Exciting Promotions 

This is a very common yet effective technique to attract more customers. Moreover, the Festive season is the best time to move your extra stock out on sale. Ideally, a sale aims to provide benefits to you and your customers. Check how your previous sales went and how you can make it even better this time.  

You should aim to provide competitive prices without having to disbalance the perception of “value”. If you provide an item at excessively low prices, it can backfire. Your customers can perceive the product as a compromised quality item. You need to maintain your balance.  

Furthermore, you can make strategies to convince your customers to purchase more. Look through your previous interactions with them and understand their spending pattern. Employ Business Intelligence for fast and accurate reports. You can tremendously boost cross-sell and upsell. 

Retail CRM Software like LS Retail comes with Power BI which collects a pool of data from Retail POS Software and filters it to generate actionable reports. This data is crucial for any successful strategy.  

Embrace Unified Commerce 

Given that more and more people are integrating online technology into their daily lives, your company should ideally have both traditional and online shops. It is equally crucial that these shops can exchange data in real-time, allowing all channels of commerce to benefit from what your company has to offer. 

Some shops use add-ons that they link with their existing systems to address this issue. These, however, may leave them with Frankenstein’s monster of many modules and suppliers, all of which produce inconsistent data and perform inefficiently. As a result, you are left with dissatisfied customers who, after carefully weighing their options and selecting a product to purchase, only to receive a message through email two days later informing them that their order cannot be fulfilled because it is currently out of stock. Or even worse, they can place an online order for an item that is in stock with pick-up in-store just to find out when they get there that it’s unavailable. According to Gartner, 58% of consumers believe that having access to inventory status online throughout a purchase is crucial. 

With ERP Software for Retail, you can choose which of your street-side and online promotions to match, and customers may exchange and return things they’ve bought online at customer service counters within your physical stores. Most essential, the inventory figures displayed on your website will correspond to the stock in your store. Your customers will have a fantastic experience if you give them convenient and accurate product information. 

In the era of heavy competition where every business is lurking to grab an opportunity, getting the latest ERP Software for Retail avails a competitive edge. ERP Software for Hypermarket like LS Retail allows Power BI Capabilities, Microsoft Azure Cloud Strength, and various robust features to get you the most profit in this festive season. If you are looking for a Retail POS Implementation Partner, Contact Trident Information Systems. We are Microsoft Dynamics 365 Gold Partner and LS Retail Diamond Partner. For further queries, Contact Us Today! 

[tridentinfotech]

Instantly Attract More Business with Microsoft Dynamics 365 CRM!

Microsoft Dynamics 365 / By Trident Information Systems

Irrespective of your business vertical, you can run a successful business only if you successfully understand your customers. What they like or dislike, how you can improve your service and how you can convince them to purchase more from you. You can only make successful strategies if you have the right information. A Unified CRM like D365 Finance and Operations can help you tremendously with managing and growing your customer base.  

Gone are the days when siloes ruled. No more manual data entry, and extensive manual research. You will never slow down in launching marketing campaigns or extracting customer data. Do this all-in seconds with the right technology! 

CRM like Dynamics 365 Finance and Operations collects a wealth of customer data which includes emails, phone numbers, addresses, feedback, etc. It can even be integrated with third-party apps like Power BI.  

Power BI is an application playing an essential role in understanding and influencing customers. With this feature, you can make dashboards elaborating their preferences, spending patterns, changes, etc. These types of information play a critical role in forming successful decisions.  

What is D365 Finance and Operations and How Does CRM Work? 

D365 Finance and Operations is overall a unified CRM and ERP which aims at ending the siloes from back to front. Respectively, as the name suggests, Customer Relationship Management (CRM) focuses mainly on the customer section. It makes the customer management operations by:  

Collaborating with sales and marketing team: With the help of deep insights, the sales team can track customer-related data, and collaborate with the marketing team for the best results. They can easily figure out where each lead stands in the sales process, and what steps are to be taken further.  

Using sales monitoring to get real-time monitoring data: You can sync sales data with your CRM and understand the process better. You can monitor your pipeline in real-time and inspect if there are any slowdowns or opportunities on the way. It becomes easier to calculate your overall performance and ensure you don’t make the same mistakes again.  

Prioritizing the Right Task: D365 Finance and Operations offers AI and Business Intelligence related tools to help you find out the top priority tasks and how you and your team can get the most out of your time and efforts and put focus on high-yielding activities. 

Automating Monotonous Tasks: One of the most common and most important benefits of Microsoft D365 Finance and Operations is its ability to automate tasks. You can build sales quotes, send emails, and collect customer feedback automatically. This, therefore, helps you streamline operations while allowing your team to focus more on top-priority tasks.  

Help Impacting Customers Better with the Right Strategies: Microsoft Dynamics 365 Finance and Operations CRM includes features to tap into customers’ behavior and find opportunities for more engagement throughout all the touchpoints.  

Connecting through multiple channels: D365 Finance and Operations CRM helps you connect with the customers through all the touchpoints your customers are comfortable with. Be it live chats, emails, messages, calls, third-party applications, or even social media, you can connect with them easily. It further helps build a bond with the customers which drives them back to your business repeatedly.  

Why is CRM Such a Part of Any Business? 

A CRM helps you identify your customer engagement strategies after evaluating customer relationship management solutions. CRM is important anyway for your business irrespective of the size; for small businesses, your CRM will help you manage customers in a shorter time while allowing employees to work more efficiently in other areas. For enterprises, A CRM like D365 F&O helps manage complex customer engagements. It can also help you:  

Engage the right customers: predictive analysis and customer buying behavior analysis help you target the right audience and turn them into your customers.  

Boost customer interactions: Your sales and marketing team can have a complete view of the customer. Therefore, helping them understand the customers and providing the most suitable services. You can even decide prior, which customer needs more attention and hence, you can efficiently make your schedules accordingly. 

Tracks progress throughout the customer journey: With D365 Finance and Operations, you can find out which customer lies where in the sales journey and how you can engage them more with exciting offers.  

Boosts team productivity: By automating manual tasks, you can engage your sales and marketing teams in high-intensive tasks.  

D365 Finance and Operations offers the latest CRM with advanced tools and features giving you a competitive edge. Since it is hosted on Microsoft Azure Cloud, you do not have to worry about data security. Microsoft engages more than 3000 technical experts to protect your system from any theft, virus, or malware.  

If you are looking forward to implementing Finance and Operations D365, and need a Microsoft Dynamics CRM Partner, Contact Trident Information Systems. We are a Microsoft Dynamics 365 Gold Partner and LS Central Diamond Partner. With years of experience, we have gained massive clientage. Our team of experts works 24/7 to ensure the best customer support for all our clients. Contact us for more info.