#just tired of working with comparatively inexperienced & undertrained baristas

[ringneckedpheasant]

love & light to my coworkers but I’m getting so tired of them complaining about customer interactions & expecting me to commiserate when they’re the ones screwing up or being incredibly reactive to every annoyance. like today one of them was going off abt this person who asked for a hot chocolate made w/ water because they were lactose intolerant & acting like this person was stupid because ~obviously our mocha sauce has dairy in it because it’s milk chocolate~ even though it’s literally just sugar & cocoa powder & every time I’ve heard her tell a customer it’s milk chocolate I’ve corrected her & said it’s a semi-sweet & it just Keeps Happening

or like. we have this regular who always gets the same thing & it’s a standard drink that everyone should know how to make and make Well; she told me a few weeks ago that no one makes it right besides me; she complained to me Today about the drink someone else made for her yesterday, & that barista understandably had their feelings hurt because they were Right There & she was being kind of rude about it but also. Obviously this woman fucking complained because you didn’t put any sweetener in her cold brew and made it with twice as much water as you were supposed to. my manager was complaining to me abt her too bc she’s done the same thing w them & they were all “I wouldn’t be so mad about it if she would just say what the problem is 🙄” & it’s like. Well. first of all I am literally just following the recipe card & if everyone else was I don’t think she’d be complaining about it & second of all. It is completely unreasonable to expect every customer to know every ingredient that goes in their drink or exactly how it’s made but people can still tell when their usual drink isn’t made right even if they can’t say exactly what the issue is, and Also She Fucking Said It Was Too Watery Why Is That Not Specific Enough For You. Like Why do these people just assume that the customer is automatically in the wrong every single time