#it is extremely transparent what you actually want. and it isnt to fix whatever you're yelling about. it is to yell
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there is a whole genre of complaining customer where it's so clear that in their head they are a Crusading Revolutionary who is going to Demand Better from the System™️ when actually what they want is to verbally abuse someone who can't fight back bc it makes them feel better
#talking#like when i offer multiple times to escalate your complaint to Someone Who Could Actually Do Something and you refuse#it is extremely transparent what you actually want. and it isnt to fix whatever you're yelling about. it is to yell#like people feel powerless in other areas of their life so they use the customer service dynamic#to manufacture and then immediately abuse some power#while also doing mental gymnastics to get to feel like a beleaguered mistreated hero of the people#and understanding this does not make it any less fight or flight body disintegrating bad when it happens#like I Know Your Game and that you are a bad person but unfortunately person yell = i am shaking
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