#involving Connecticut Community Care Inc. (CCC)

[ctbraininjurysupportservice-blog]

Still no answers 250 days later.

Erin Kane, Head of Quality and Performance Improvement for CCC Connecticut Community Care.

Julia Evans Starr, President of CCC Connecticut Community Care.

Persist in neglecting the matter and refraining from offering any pertinent information.

Title: Alleged Discrimination at Connecticut Community Care Inc. Calls for Internal Investigation

On August 1, 2022, ABI Resources, a provider of services for individuals with Acquired Brain Injury (ABI) under the Medicaid ABI Waiver Program, submitted a formal inquiry and request for an internal investigation into an incident that took place on July 25, 2022, involving Connecticut Community Care Inc. (CCC), a care management organization in Bristol, Connecticut. The incident in question raises concerns about potential discrimination and a violation of the ethical principles of person-centered care that CCC is expected to uphold.

The Medicaid ABI Waiver Program is designed to support people with acquired brain injuries, allowing them to live in the community and avoid institutionalization. This program is overseen by the Connecticut Department of Social Services and adheres to strict guidelines and protocols to ensure the welfare and dignity of its beneficiaries.

The incident on July 25, 2022, involved CCC manager Doreen Andrew directing the immediate removal of ABI Resources' support services for a Willington consumer without prior notice. The directive was sent to an ABI Resources Program Support Manager via text message at 8:00 am, leaving the consumer without adequate support and potentially violating the regulations of the Medicaid ABI Waiver Program.

ABI Resources has voiced their concern that the actions taken by CCC and Doreen Andrew may conflict with the program's regulations and contradict the values and mission of ethical person-centered care that Connecticut Community Care claims to champion. In response to these concerns, ABI Resources has formally requested an internal investigation by CCC to determine if discrimination or a breach of policy occurred.

This incident underscores the importance of adherence to regulations, transparent communication, and ethical practices in the provision of services for vulnerable individuals. It is essential for care management organizations like CCC to thoroughly investigate any allegations of discrimination or policy violations to maintain the trust and confidence of the communities they serve.

The outcome of the internal investigation will be crucial in determining if any wrongdoing occurred and if corrective measures need to be taken to ensure that the rights and dignity of those under the care of Connecticut Community Care Inc. are protected. As the investigation unfolds, it is imperative that all parties involved prioritize the welfare of the consumer and uphold the highest standards of care in their practices.

Erin Kane Head of Quality and Performance Improvement for CCC Connecticut Community Care.

Julia Evans Starr, President, of CCC Connecticut Community Care.

Persist in neglecting the matter and refraining from offering any pertinent information.

Alleged discrimination

Connecticut Community Care Inc.

ABI Resources

Internal investigation

Medicaid ABI Waiver Program

Ethical person-centered care

Doreen Andrews

Incident

Regulations

Vulnerable individuals