#got a couple of finished comms to queue up for posting too

[snepfeathers]

it's been so long since my cramps were this bad what the fuuuuckkkk

augh

[godbirdart]

any tips/reassurance for when u have lots of owed art (comms, trades, etc)? i get stressed over making people wait too long sometimes with just a few things on my list. u manage to make SO MUCH stuff for patreon and personal work combined each year?? must be magic no other way /pos

let me start with saying:

people are [generally] more than okay waiting for art!

you are one person. you can get sick, have emergencies, and you also need personal time as well! you're not a company, and most clients are very understanding of that. there will always be the one odd client that's impatient, yes. it does happen. but as long as you are transparent, communicate, and [as a bonus] have a public queue - you really have no reason to fret.

i have commissioned artists that took three days to finish art. i have commissioned artists that took three months to finish art. there is no "standard" turnaround time when it comes to commissions. every artist works at different paces, not every artist is self-employed. some have school or jobs that take away time from their art, and that’s fine! it is okay to take a long time to finish your work! just be honest.

let me elaborate [i’m gonna say client a lot but these can also apply to trades]

be transparent: if you know it'll take you a while to finish the art, write that in your commission post and/or order form when you open. make that the very first thing the client knows before any payment is exchanged. i like to write it in my order form and in my first email back when i'm taking on a commission, as it covers my butt and keeps the client in the know.

public queue: set up a trello or make a post/journal somewhere [such as furaffinity or deviantart] where your clients can go and see the progress of their work. if they can go check where they’re at in the queue there, they won’t have to stress you out by having to send you an email every week for updates.

answer in a timely manner: i have an autoresponder set up for my email. it lets clients know that a) i got their message and b) i’ll respond to them within a couple business days [if there are no other delays / holidays]. it takes away the stress of having to drop everything and answer my client right then in there, as much as my adhd brain panics and wants to do that. it also reassures the client that their messages are getting through and that they aren’t getting ghosted if i don’t respond for a day or two.

if there’s going to be a delay, tell your client asap! if you have an emergency that’ll impact your work, tell your client as soon as possible. you do not have to go into personal details, just be honest and say “hey, there’s been an unexpected event that’ll cause a delay in updates. i will try and get an update to you as soon as i’m able. thank you for your patience!” and leave it at that. the majority of your clients will be understanding and grateful for the update.

be professional. a little professionalism goes a long way. you can be more lax with trades as usually you're doing that with friends, but if a client checks in to see the status of their commission maybe write "thanks for checking in! here's what i've got so far" and attach a WIP or "thank you for checking in! i don't have an update for you yet but will try and get one to you soon! thank you for your patience!". some artists merely say "i don't have an update sorry", and sure that does work, but it may come off dismissive to your client and they're not going to feel great about waiting. it's okay to not have an update yet when messaging people back! just be honest about it.

if you’ve bitten off more than you can chew: refund them. it's not bad business if you have to refund a client. if you find you've taken on more work than you can handle, or just cannot fulfill a client's commission - you absolutely have the option to simply refund them. be sincere, apologize for their time, thank them for considering you, and tell them you hope they'll consider commissioning you again in the future.

i hope this reassures you a bit! i 100000% understand the stress from making people wait in the queue for a long time. i’m the exact same way!! but rest assured they’re not going to get mad at you for having to wait. like i’ve already said multiple times; just communicate and be transparent and you’ll be fine!