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everybodyelse-basic · 2 years ago

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Roboforex Vs. Fxtm: Which Broker Has Better Customer Support?

The comparison of customer support between RoboForex and FXTM has become increasingly relevant in the world of online trading. Investors must consider various factors when selecting a broker, including quality and availability of customer service. This article provides an analysis of customer support offered by both brokers to assist investors in making informed decisions about their investments.

RoboForex is an international financial company that offers forex, stock indices, precious metals, energies, cryptocurrencies, commodities, CFDs on bonds and ETFs for all types of traders. It also provides investment services such as CopyFX and RamenCopy which allow clients to copy trades from experienced professionals or trade via algorithmic strategies with minimal effort. Additionally, RoboForex holds several licenses from regulatory authorities around the world to ensure its operations are secure and transparent.

On the other hand, FXTM is a global brokerage firm established in 2011 that focuses on providing highly competitive pricing and execution across multiple asset classes ranging from Forex to shares, commodities and indices. The company prides itself on offering exceptional client service with a variety of tools available for customers’ convenience. In addition to this, FXTM ensures it complies with strict regulations set by major international bodies like CySEC (Cyprus Securities and Exchange Commission) to provide a safe environment for investors.

In conclusion, this article evaluates two leading brokers – RoboForex & FXTM – based on their respective customer supports offerings in order to help potential investors make better-informed decisions when choosing a suitable provider for their needs.

Comparison Of Services

Roboforex and FXTM are two of the most popular online brokers, offering a variety of services for traders. Roboforex provides Forex trading services as well as CFDs on stocks, commodities, indices and cryptocurrencies. They offer four different account types with spreads starting from 0 pips and leverage up to 1:3000. Additionally, they provide an extensive education center which includes webinars, video tutorials, live events and more. On the other hand, FXTM is a broker that specializes in forex trading but also offers its clients access to instruments such as cryptocurrency pairs, gold & silver contracts and ETFs. With regards to financial products offered by both brokers, Roboforex offers more options than FXTM does.

When it comes to customer service support, both companies have their advantages. Roboforex has a wide range of communication channels available including email, phone calls and live chat support in multiple languages; whereas FXTM only provides email or telephone support with limited multilingual capabilities. Furthermore, both brokers have dedicated customer care teams who can assist customers with queries regarding their accounts and transactions at any time during business hours. In terms of resources offered by both platforms for educational purposes about trading strategies and techniques, Roboforex again has the advantage due to its comprehensive library of materials compared to what is provided by FXTM .

In summary, when comparing services between these two online brokerage firms it is clear that Roboforex offers more diverse investment opportunities combined with higher quality customer support than FXTM does.

Trading Platforms Offered

RoboForex and FXTM offer a range of trading platforms to their clients. RoboForex features the MetaTrader 4 (MT4) platform, which is one of the most popular trading software in the industry. It provides traders with access to numerous technical analysis tools, as well as advanced charting capabilities. Additionally, it offers several automated trading options such as algorithmic strategies and Expert Advisors (EA). On top of that, RoboForex also supports its own web-based platform called R Trader Pro. This user-friendly platform has an intuitive interface and includes over 200 technical indicators for traders who wish to use them.

FXTM boasts a selection of powerful yet easy-to-use platforms tailored towards different styles of online trading. They include the MT4 platform mentioned earlier, along with their proprietary forex platform known as FXTM Invest – both desktop and mobile versions are available. The broker’s other offering is the innovative Trading Signals service; this feature gives users direct access to expert signals from third party providers so they can make informed decisions quickly and easily when choosing what trades to take on or close out during volatile markets.

Both RoboForex and FXTM have developed modern, user friendly platforms with sophisticated features that provide investors with multiple opportunities for success in Forex trading. While each individual should select a broker based on his/her unique needs and preferences, these two brokers provide competitive offerings in terms of quality trading platforms and tools.

Leverage And Spreads

When considering a broker for forex trading, leverage and spreads should be taken into account. Leverage is the ratio of capital that you borrow through your broker to increase potential returns on investments. It allows traders to open positions with a smaller amount of money than would otherwise be required. On the other hand, spreads are the difference between buying prices and selling prices. RoboForex offers leverage up to 1:1000 whereas FXTM provides leverage up to 1:500. In addition, RoboForex has an average spread of 0.4 pips while FXTM has an average spread of 0.2 -0.3 pips which may make it more attractive for scalpers looking for tight spreads in order to reduce costs associated with their trades. Furthermore, both brokers offer competitive trading conditions such as low commissions and fees along with fast execution speeds resulting in minimal slippage during rapid market movements or sudden news events affecting currencies traded in the forex market. All-in-all, each brokerage presents different advantages when it comes to leveraging and spreading capabilities but ultimately it depends on the individual trader’s preferences in terms of trade size and style they choose to use when selecting a broker to work with.

Account Types And Features

Roboforex and FXTM both offer a range of account types and features that allow traders to access the markets. Roboforex offers three main trading accounts: Cent, Standard, and Pro-Cent. Each has different minimum deposits, spreads, leverage levels, maximum orders per ticket, margin call/stop out level, as well as other unique features such as virtual hosting or one-click execution available on some accounts. Additionally, all accounts offer traders over 40 currency pairs with tight spreads along with gold and silver CFDs.

FXTM provides clients four distinct categories of trading accounts – Standard Account (MT4), ECN Account (MT4 & MT5) Shares Accounts (MT5), and Invest Accounts (ForexCopy). The standard account is suitable for beginner traders while the ECN account is more appropriate for experienced traders looking for low commissions and advanced market analysis tools. All accounts offer access to a wide variety of financial instruments including forex pairs, commodities, indices plus stocks in certain countries. Notably all are commission free except for the ECN which charges small fees per trade executed.

In terms of customer support both brokers provide comprehensive assistance via email in multiple languages around the clock however only Roboforex also offers live chat support with knowledgeable staff ready to assist customers at any time during their business hours.

Deposit And Withdrawal Options

Deposit and withdrawal options are a crucial factor when choosing a broker. RoboForex offers clients several deposit methods, including credit cards, e-wallets, bank transfers, and other payment systems like Skrill, Neteller, FasaPay, WebMoney. The minimum deposit amount is $10 for all types of accounts except ECN which requires at least $100 as the initial investment. Withdrawal can be done via the same methods used to make payments with no fees charged by RoboForex; however, additional charges may apply from third parties such as banks or payment processors.

When it comes to FXTM’s offerings in terms of deposits and withdrawals investors have access to an array of popular payment methods that include credit/debit cards (Visa/MasterCard), wire transfer services through their secure banking partners worldwide and various eWallets. Furthermore, top tier security protocols guarantee client funds safety due to complete segregation from company's own money pool according to international regulations. In addition to this there is also a wide selection of local payment solutions available depending on location – making transactions even easier for those who already have certain preferred channels set up locally. For example one could use China Union Pay if they reside in China.

The minimum deposit requirement depends on account type chosen but it typically starts at $5 USD equivalent with most major currencies allowed when using electronic wallets while wire transfers require higher amounts starting from $500 USD equivalent onwards. Regardless of method utilized though users will always benefit from zero fees both ways courtesy of FXTM - allowing them maximum flexibility when managing their trading capital online without any unnecessary costs incurred along the way.

In summary, both brokers offer a variety of reliable deposit and withdrawal options with different benefits associated with each one so traders should carefully review what features best suit their needs before selecting a preferred choice since these factors will become highly important during regular operations within the financial markets later on.

Educational Resources

Roboforex and FXTM both offer educational resources to their clients. Roboforex offers trading courses, tutorials, webinars and investing seminars that are designed to help traders improve their knowledge of the financial markets. Additionally, they provide a comprehensive library of e-books which cover all aspects of trading. Furthermore, they have an online academy where users can learn about different topics such as risk management and technical analysis.

FXTM also offers a range of educational materials for its customers, including trading courses and tutorials covering all major asset classes. They also have several video lessons on topics such as chart patterns and money management techniques. Moreover, they offer free one-on-one sessions with experienced market analysts who can answer any questions or concerns you may have about trading in general.

In terms of educational resources offered by both brokers, Roboforex has more comprehensive offerings than FXTM does when it comes to tutorials, webinars and other learning tools. However, FXTM provides access to experts from the industry who can give advice regarding specific topics related to Forex trading. Therefore, depending on what type of education is needed by each individual trader, either broker could be suitable for them.

Customer Support Review

Roboforex and FXTM are two major Forex brokers in the industry. Both claim to provide excellent customer support, but which one is actually better? To answer this question, it is important to consider reviews of customers who have used both services.

When looking at Roboforex’s customer support, many users report that their representatives respond quickly and that they are knowledgeable about the products and services offered by the broker. Furthermore, some clients have noted that Roboforex’s online chat feature has been particularly useful for getting answers to questions or resolving issues quickly. On the other hand, complaints about Roboforex's customer service include slow response times or unhelpful responses from representatives.

FXTM also promotes its customer support as being reliable and helpful. Customers praise the quick response time when contacting FXTM through email or live chat; however, there have been reports of poor communication skills from some members of staff when contacted via telephone. Additionally, while some traders may find the platform intuitive enough without assistance, more experienced users often criticize FXTM’s limited educational resources such as webinars and tutorials compared with those provided by Roboforex.

Overall, based on customer reviews it appears that RoboForex provides a slightly better standard of customer care than FXTM in terms of speed of response and quality of help given. As a result, if you need fast help when trading with these brokers then you should opt for RoboForex over FXTM.

Frequently Asked Questions

What Types Of Customer Service Are Provided By Roboforex And Fxtm?

When it comes to customer service, both RoboForex and FXTM offer a range of features for their clients. From the basics such as phone support and email assistance to more complex solutions like live chat and online resources, these brokers provide customers with comprehensive customer service options.

RoboForex's customer service offering includes 24/7 telephone support in multiple languages, an extensive Customer Care Center which contains answers to frequently asked questions (FAQs), video tutorials and webinars that help users understand how best to use its trading platform. Additionally, RoboForex also offers remote desktop support which allows experts from the brokerage’s technical team to take control of the client’s computer remotely in order to fix any issues or queries they may have.

FXTM provides similar services such as 24-hour telephone support in various languages, email assistance and access to FAQs on their website. They also provide market analysis tools for traders who want some guidance when making decisions about potential investments. In addition, FXTM has a dedicated Client Support Team available during regular business hours that can assist clients with account management and other inquiries regarding their products or services.

Both firms are committed to providing excellent customer service that is tailored specifically towards individual requirements so that all clients receive the best possible experience while using their services. Whether it be through round-the-clock phone support or detailed information contained within their websites' resource centers, each broker aims to meet the needs of its customers by supporting them throughout their trading journey.

How Long Does It Take To Open An Account With Roboforex Or Fxtm?

Opening an account with a broker is the first step in setting up a trading environment. With RoboForex and FXTM, both brokers offer various types of accounts to suit investors’ needs. This article will explore how long it takes to open an account with each broker.

The process for opening an account with RoboForex depends on the type of account chosen. For most non-professional traders, the Standard Account requires only minimal information such as name, email address, phone number and country of residence. Upon submission of these details, clients can expect their accounts to be opened within one day. Professional traders may take longer due to additional verification requirements that need to be met before their accounts are opened.

FXTM also offers several options when it comes to opening an account: The Standard Account allows for quick completion through online forms while ECN Accounts require more detailed documentation – including proof of identity and source of funds - which usually takes 2-3 business days or longer depending upon completeness of documents submitted by the client. Additionally, those looking to open corporate accounts should contact customer support directly since they have special requirements related to company registration certificates and other official documents which must be provided prior to successful account activation.

Given the different timeframes required for account opening at Robofoex and FXTM, prospective traders should choose according to what best suits their individual needs regarding speed versus security measures taken during the onboarding process. Those who prefer faster access times should opt for standard accounts whereas those seeking extra safety may want to consider ECN Accounts where higher levels of verification are conducted before approving new customers.

Are There Any Restrictions On Using Leverage With Roboforex Or Fxtm?

The current H2 is concerned with the restrictions on using leverage when trading with RoboForex or FXTM. Leverage allows traders to gain a larger exposure to markets with a smaller amount of capital, and there are certain restrictions in place for different brokers as well as regulatory bodies. This article will examine the leverage restrictions that are imposed by both RoboForex and FXTM.

RoboForex offers leverages up to 1:2000 depending on the account type, instrument traded, and region where the trader resides. However, there are several other limitations such as maximum order size, minimum margin requirement, and stop-out level which must be taken into consideration before opening a position. Furthermore, some countries impose additional limits due to local regulations; thus it is essential for traders to check their country's laws regarding forex trading before they open an account with RoboForex.

FXTM also provides high leverages up to 1:1000 but its accounts commonly feature flexible lot sizes and lower spreads than those offered by other brokers. Additionally, FXTM has implemented risk management tools such as negative balance protection and guaranteed stop loss orders which help protect clients from incurring large losses. In terms of legal restrictions, it is important for customers to note that leverage levels may vary based on jurisdiction and/or residence status. As such, it is critical for them to familiarize themselves with all applicable rules prior to engaging in any transactions through FXTM’s services.

In summary, both RoboForex and FXTM offer high leverages but come with various limitations depending on the individual trader’s profile such as account type, location of residence etc., plus potential regional regulations which need to be considered beforehand. It is paramount that traders understand these details thoroughly so they can make informed decisions about their trades without running afoul of any existing legislation or internal policies of either broker platform.

Are There Any Fees Associated With Deposits And Withdrawals With Roboforex Or Fxtm?

Deposit and withdrawal fees are a common consideration for traders when choosing a broker. This article reviews the deposit and withdrawal fees associated with RoboForex and FXTM, two popular brokers amongst traders. It investigates what fees may be charged by each respective broker, as well as how they compare to one another in terms of fees related to deposits and withdrawals.

RoboForex is known for their low commission rates on trades. With regards to payment fees, there are no additional costs incurred when making deposits or withdrawing funds via bank transfer or credit/debit cards; however, customers can incur charges if using other payment methods such as Skrill or Neteller. Credit card payments will also carry an additional fee of up to 3%. The minimum amount that can be deposited into an account is $10 USD.

FXTM has some of the lowest spreads available on forex trading pairs but does have higher than average deposit and withdrawal processing fees compared to other brokers. These include a 2% charge for all debit/credit card transactions and 1% for e-wallet transfers. Additional transaction costs might apply depending on the method used for depositing or withdrawing money from your account – these depend upon the country you reside in. Furthermore, the minimum amount required to open an account with FXTM is $100 USD.

When comparing RoboForex’s and FXTM’s deposit and withdrawal fees, it is clear that both brokers offer competitive options for traders looking at getting involved in currency trading. While RoboForex offers lower spreads on trades, FXTM has more flexible methods of transferring funds with fewer restrictions imposed on them due to local regulations across different countries worldwide. Ultimately, the decision ultimately boils down to individual preference based upon which features best suit each trader's needs when it comes to fund management requirements.

Are There Any Additional Features Or Benefits That Come With An Account With Roboforex Or Fxtm?

Investors looking for an online broker to trade with may be interested in the additional features and benefits that come along with accounts offered by RoboForex or FXTM. Understanding the account features, additional benefits, and what each broker has to offer can help a potential investor decide which option they prefer.

RoboForex is a brokerage firm that offers investors access to trading platforms such as MetaTrader 4 and 5, cTrader, WebTrader, mobile applications and more. The broker also provides traders with numerous account options including Standard Account, ECN Account, Cent Account, CopyFX Account and VIP Accounts. Depending on the type of account opened, customers may have access to various levels of leverage ranging from 1:30 up to 1:1000 as well as tight spreads starting from 0 pips. Additionally, RoboForex clients can benefit from bonuses when opening an account or making deposits into their existing accounts.

Similarly, FXTM is another brokerage firm offering a range of services and products plus several different types of trading accounts for its users. Investors are able to open Standard Accounts such as MT4 Fixed Spreads Account or MT5 Variable Spreads Account; ECN Accounts like Pro STP Account or Zero Spread Account; CFD Trading Accounts including Shares CFDs and Crypto CFDs; Forextime Prime Accounts featuring exclusive customer service support; all designed specifically according to individual trader needs. Furthermore, depending on the choice of account they opt for at FXTM there will be certain rewards available such as cashback payments per lot traded or risk-free trading promotions where losses incurred within a specified time period are fully compensated back into the user’s account balance.

When reviewing both brokers' offerings it's important to compare not just the tradable instruments but also other advantages such as customer service availability and quality together with education materials provided so you can pick the best solution suited for your particular requirements. Therefore researching carefully before committing funds could potentially save you money while providing you with better chances for success in the long run.

Conclusion

In conclusion, RoboForex and FXTM are two of the leading forex brokers in the industry with competitive customer service offerings. Both provide customers with a variety of support options including live chat, email, telephone, and social media. Additionally, both offer quick account opening processes and have no restrictions on leverage use or fees associated with deposits/withdrawals. Finally, each broker offers additional features such as trading tools and educational resources to assist traders in their journey. Ultimately, it is up to individual traders to determine which platform suits their needs best when considering their customer service offering. In the end, however, either RoboForex or FXTM can provide an excellent choice for those looking for a reliable partner in their trading endeavours.

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scentedbouquetinternet · 5 years ago

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5 Largest Brokers Of 2020

Why do you need to know the top largest brokers? The Forex Market nowadays has become one of the largest liquid financial markets in the world. As a market full of risks and threats, traders like us usually search for a broker that reliable enough to work with. But there are thousands of brokers working in this field, how to know which one is the most credible? My answer to this question is really simple: the largest ones, who have worked with a lot of traders for quite a long time. Then, there comes another question: How to identify the top largest brokers? Yes, it is a difficult question, even for experts like us since we don’t have enough data to rank brokers. But we have spent some months collecting and investigating some big brokers in the market to get the final result: the top 5 largest brokers in 2018. Of course, you can consult some online lists as well, but the ranking of some pages may be incorrect. For example, some pages listed Hotforex, ICmarket, FBS, or FXTM as top largest ones, but the fact is that those brokers are new and they only target at some South East Asia and Africa’s market, so they can’t be the largest ones in the world. Below are our top 5 largest brokers in the market right now based on their trading volume each month, so some big brokers that own low trading volume will not be in this list.

A lot of beginners ask me: What are the standards I used to rank the top largest broker? To evaluate a broker, the only standard I look for is that broker’s trading volume. Why trading volume? The answer is so simple: the trading volume represents the company’s strength and the company’s credibility. For some brokers like Exness, they publish their trading volume online, and every trader could search for that. But, we can only consider those are real results if they are audited by Top 4 audit companies. In my opinion, it’ll be safer for traders to work with these brokers due to their transparency. For some other brokers whose volume trading aren’t public, we collected information and statistics through some trusted source such as statistic websites, financial news, and newspaper. And for some brokers like Forex.com and Saxo Bank, because they are multi-industry companies, their total trading volume is often very high, but their forex trading volume is lower. For example, Forex’s total trading volume is $500 Billions/month while their forex trading volume is only $300 Billions/month. The same as Forex.com, Saxo Bank’s total trading volume is really high ($600 Billions/month) but they have much lower forex trading volume ($300 Billions/month). So what are the advantages of trading through the top largest brokers? As traders, we all know that scam is the biggest threat any traders can face with. For first-time traders, they often lose all their money before they realized they are scammed, and even for experienced brokers, they also can lose a lot of money before they know that those brokers are cheating them. The reason is that it’s really difficult to identify a scam broker at the beginning. Because problems seldom appear at the beginning. Even for non-scam brokers, traders usually win at the beginning because they follow their risk management strictly, but as the higher profit traders earn, the more likely that they will be riskier. This attitude often leads to a loss in the end. For scam brokers, they take advantages of this psychology trick to swindle money out of us. They also let us win at first and then we will deposit more and they can scam more later. That’s why it’s so hard to tell them apart at the beginning. The only way to avoid scam brokers is to trade through the top largest brokers. In this way, you can feel secure about your money. You may ask me Why I’m so sure that large brokers won’t cheat. The answer is that: As the top largest brokers, they will do their best to protect their reputation. Nowadays, the world is flat, any scam activities will appear on the internet and social media, so scam brokers can only cheat you once, only credible brokers can develop in the market. In the list I gave you above, you can easily see that most of the top largest brokers are from the EU and America. So if you’re living in these regions, those brokers are the best choices for you. But if you’re living in Asia/ Africa/ Australia, then you may have to take those brokers into consideration again. There are 3 main things that need to be considered before giving the final decisions: Whether they are regulated in your countries or not Can traders deposit and withdraw by local payment systems? Do they have local support? So, for traders in Asia and Africa to choose, I will recommend Exness. Exness is one of the largest brokers in the market whose main target is Asia and Africa. Their payment system let you deposit/withdraw in seconds with no limitation and no fee is required, which makes it one of my most favorite payment systems in the market right now. Exness also open many offices in Asia such as China, Indonesia, Thailand, Singapore, Malaysia, Cyprus, South Africa, India, and Dubai. For other countries, their customer service department works online 24/7. If you face any problem, they will instantly support you through their live chat. So open an Exness’s account is really a smart choice. And if you’re living in the US, then Forex.com is quite perfect for you since they’re reliable and they’re the top 1 broker in US’s forex market right now. And if you’re in Africa and EU, Exness and Saxo Bank are worth to try.

#best_forex_brokers #largest_forex_brokers

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