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fuck-customers · 8 years ago

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Advice for dealing with a creepy patron?

(God I submitted like two or three asks and a submission within the past two months I feel like I’m posting so much here I’m so sorry. D| ) This is gonna be long, and I apologize, but I’ve never dealt with this type of person or situation before and I’m entirely unsure of what to do. tl;dr at the bottom.

I work at a public library. There’s this woman who seems very well put together- dressed fairly well, straight posture, etc., but every single worker here has commented for me to be wary because there’s something “off” about her. I’ll call her M. And it took a while, but boy, did I start to notice it. So far, since I have started at the library, M has…

Asked workers and volunteers questions by getting so close you can feel her breath on your face.

Gotten angry with the circulation desk workers because we charge $3 for a replacement library card (your first one is free.) because she thought that they could write a new number on the back of her current one (numbers and barcodes are printed directly on the cards). She wanted them to write a new number because her crystals said it wasn’t a good number for her.

Sits in one of our armchairs and literally stares at us for at least an hour at a time.

Asked my coworker a question. Which was answered, no problem. M started walking to the front doors. Got to the doors. Stopped. Turned around and STORMED back to the reference desk, slammed both her hands on the counter as she leaned in really close, and demanded my coworker tell her exactly “how you got your hair like that!”

Tried to come behind the desk to look over our shoulders and see if we were using the right websites to find information for her.

We release the printed pages at the desk after people pay for them. They come out face down. M, at the time, had a cast on her arm. She kept looking at the cast and then at us, as if she wanted us to ask what happened. When no one took the bait, she decided to say that we better not look at her printed pages because they’re legal documents about her broken arm and it’s her personal business and she is not legally obligated to show them to anyone and we can be sued for reading them. :|

Among various other incidents that weren’t like, “you need to get out of the library” disruptive, but have caused workers to become very uncomfortable.

M also likes to try and trap librarians and volunteers into conversations when they are not on the clock.

Incidents that were specific to me include:

On Halloween, we are allowed to wear costumes, granted they aren’t skimpy/gory. I wore my unicorn kigurumi to work, and also brought my unicorn head mask in case my boss or our public relations committee wanted pictures for our website (I’m not really a picture person.). I was sitting at the reference/info desk with only the hood to my kigurumi up and we got the same kind of “walk past and then rush back” reaction my coworker got for her hair, only without the slamming of the desk. M asked me if she could take my picture. I said “no.” Had that been the end of it, whatever. But she wouldn’t take no for an answer. I got everything from “you’re so cute though” to “my sister in law likes unicorns and [insert semi-coherent rambling here].” Finally, my coworker flagged one of our security officers and he started heading over and M left.

When M had the cast on her arm, I was covering circulation one day. She asked if we had a bag, and I told her that we sell reusable canvas bags ($2). She asked if she could have one, I got the sheet out of the cash drawer to record the purchase, and she asked what I was doing. Then she said I was discriminating against her by charging her for a bag because “I have a broken arm and I shouldn’t be forced to pay.”

Some time ago, on a day I wasn’t scheduled to work, I took the bus into town to stop at the local art store and grab some sushi. Our bus terminal is a quite large building with storefront-styled windows all on the front and most of the way down the side. It is a straight shot from one street to the next. Normally, I cut through the bus terminal. However, when I neared the entrance, I saw M sitting inside and reading a book. She hadn’t seen me, but I still didn’t want to risk it, so I went around the building. Note, I’m wearing my giant-ass bright green headphones, and looking at my phone while replying to an email. As I get about half through the walkway to the next street, I catch M in the corner of my eye. Unsure of if she noticed me, I turned to go to the opposite side, and she actually speeds up and makes a beeline for me, catches up to me, taps me on the shoulder, and starts trying to talk to me as if I’d hear her over my music. Not really sure of what to do as the woman already makes me uneasy, I just point to my headphones and cell phone like I’m on a phone call and walk off quickly.

Today I had two incidents with her. I was assisting a student with her resources for a paper. She was having trouble finding non-reference books that she would be able to check out on the subject she needed, so I was discussing the online resources we offer with her. I’m a generally soft spoken person and she was right in front of me, so no problem. We’re quietly discussing them and I show her how to access them and then she leaves. Five minutes later, M comes over from her seat well across the main lobby, slams one of our database brochures and our bookmark that looks like the header of our website on the desks, and demands I tell her about the online resources “you told that girl about.” I’m just sitting here wondering how the hell she even HEARD me. There’s no way, unless she was either using a sound amplifier or she was hyperfocused on our conversation.

The second incident today was when I was on my dinner break. I left the library because my grandmother had asked me to see if there were any Peeps on clearance, being the day after Easter and all. I get out of work, get to the local Aite Rid, and grab a few packs for her. Right when I come out of the store- BAM, there’s M, sitting on the bench near the exit and staring in the direction of the store’s doors. Again, I’ve got my headphones on (don’t worry! I wear them around my neck in stores and only put them back on after I’m done buying my things!). She notices me and picks her things up like she’s going to get up to come talk to me, and I just go right in the other direction and cut through a department store to get right back to work. Fortunately, I think she’s gone for the day.

I’m really unsure of what to do. She hasn’t done anything outright ban-worthy in the library. I also don’t want to sound like I’m being an asshole in case she has a mental illness, but she genuinely makes me uncomfortable- especially since I’m unsure of what do do if she approaches me when I’m on the clock. I can’t really say what I wish I could (Which would be: “Please leave me alone, you’re making me uncomfortable.” or something…), and I don’t know if she’s the type to like, come in to the library and try to start something when I AM on the clock. Other workers in both the circulation and reference departments are also creeped out by her and we’re really not sure what to do because she hasn’t done anything that we really needed security for or anything.

Does anyone know how to handle something like this? She seems harmless and all, but you never really know. Anyone can lash out physically. I don’t think she’s targeting me specifically- as other workers have had similar “off the clock” complaints with her.

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TL;DR

Patron at my library is massively creepy. Invades personal space WAY too far (we can literally feel her breathing on us if we’re not safely behind a desk), tries to get behind desks, tries to trap us into awkward conversations, approaches us in odd manners when we’re off the clock, has asked to take pictures of me, has also accused me of being discriminatory when I was going to charge her for the bags we sell as one of our ways of funding the library, and various other incidents. I’m unsure of what to do because she legitimately creeps me out and I’m not sure if she would be the type to lash out physically.

I’m not sure if anyone here would have tips on how to deal with her, other than to stay within sight/earshot of a coworker or even a patron when she’s near.

Sorry for this being long, but having two incidents with her in one day kind of freaked me out.

#submissions #submission

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williamlwolf89 · 5 years ago

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Working From Home? 14 Sanity-Saving Tools (+ 35 Pro Tips)

Working from home is the dream for many.

For others, having to work from home is a nightmare — a paradigm shift brought on by a career change, personal tragedy, or the coronavirus (COVID-19) pandemic.

But dream or nightmare, a full-time switch or a temporary one, work-from-home jobs present unique challenges.

And to help you face those challenges, we’re going to teach you what you need to know. No fluff, no filler — just the necessities.

In This Guide: 9 Essentials for Your Home Office // 5 Apps You Need to Work Remotely // 35 Tips for Remote Workers (From Pros Who Do It Everyday)

Let’s dive in.

Note: There are quite a few referral links in this post, which means we’ll get a small commission if you use them to grab any of the tools or apps we discuss. However, there’s no extra cost to you. We appreciate your support.

5 Home Office Essentials (+ 4 to Consider)

There’s overlap between what you “need to do your job” in an office environment and what you need to do it remotely.

For example, you don’t need me to point out you need a chair. Or a Keurig, since you no longer swing by your favorite coffee shop on the way to work.

But there are items that matter more when you work from home, and they’re things that can make or break you as a remote worker.

Things like…

1. A Dedicated Workspace (Preferably One With a Door)

When you’re telecommuting for the first time, it’s tempting to pick up your laptop, plop down on the couch, and go about your workday.

But unless you’re living alone (and, honestly, even then), this is a mistake.

I should know — it’s precisely what I used to do. I was so happy to be working from home, I made our living room my home office.

“Why would I want to be hidden away on the other side of the house?” I asked my wife. “Being able to see you and the girls is one of the biggest perks of working from home.”

The problem?

It’s difficult to focus on work when you’re setting up shop in the same room your family members are using to dance to the “Frozen” soundtrack.

It’s a lesson I learned the hard way, but to achieve a healthy work-life balance, you have to separate your two worlds. And to do that, you have to be able to get away.

What Do We Recommend?

Pick a room with a door. A room you aren’t using for anything else is ideal, but commandeering a bedroom during the day will work too.

If a closed-off space for your home office isn’t an option, choose an area offering at least a modicum of privacy. This could be your dining room table, your kitchen counter, or the tiny nook under the stairs your kids haven’t yet discovered.

What’s the Cost?

Unless your significant other or roommate “makes you pay” in some way, claiming an area as your home office is free.

2. Headphones (Especially if There’s No Door)

If you used to work in a cubicle, or shared an office with a loud eater, you already know a good pair of headphones are worth their weight in gold.

Working remotely may mean you no longer have co-workers nearby to distract you, but it doesn’t mean you’re free from distractions.

A good headset will help keep outside noises at bay; plus, if you have a job where you’re on a lot of video conference calls, they’re a must-have item anyway.

What Do We Recommend?

Sony’s WH-1000XM3 ($278), the Bose Noise Cancelling Headphones 700 ($399), and Apple’s AirPods Pro ($249) are popular — but pricey — options, and they each have built-in microphones for making calls.

If you need something more budget-friendly, Anker’s Soundcore Life Q20 receives high marks from reviewers on Amazon. And, if needed, those old earbuds that came with your phone can work in a pinch.

What’s the Cost?

Anker’s Q20 costs $60. Those old earbuds are free (if you don’t count what you paid for the phone).

3. A Mac or Windows PC (But Not a Chromebook)

Most likely, you already have a laptop. Maybe you bought it yourself, or maybe it’s one issued to you by your employer.

But if you’re in the market for one, and you’re working remotely, take my advice:

Don’t buy a Chromebook (unless it’s your backup).

Three months before I started working at Smart Blogger, I bought a new laptop — a beautiful, shiny Google Pixelbook.

I loved it (and still do). But I wouldn’t have bought it had I known I was weeks away from a new career where I’d be working remotely.

Working from home meant using the Pixelbook for video conferencing, file sharing, and task management. For some apps and tools (Slack, Zoom), it was more than up for the challenge. For others (like GoToWebinar), it wasn’t.

Unless you have complete control over the tools your remote team members use to work together, having a Chromebook as your daily driver is a risk.

What Do We Recommend?

Stick with Windows or Mac for your primary work computer.

What’s the Cost?

The new Macbook Air and Microsoft Surface Laptop 3 both retail for $999. You can find Windows laptops from Dell, Lenovo, HP, and Acer for less (and more).

4. Strong Wi-Fi

When you work in a typical office, Internet connection is rarely a concern.

Small business or large, your employer has a plan that probably costs a small fortune. You go to work, do various online activities for 8 hours, and go home. Everything just works.

But when you work from home, you’re not using your employer’s wi-fi. You’re using yours.

Even if your employer reimburses you, it’s still your wi-fi service — and it probably doesn’t cost a small fortune. If you’re like most, you’re using the cheapest plan your ISP (Internet Service Provider) offers that lets you stream Hulu or Netflix without buffering.

That’s fine if you’re literally watching “Parks & Rec” for the seventh time. But when your job relies on you having fast and reliable Internet access, you may need more.

What Do We Recommend?

The speed and reliability of your wi-fi depends on a number of factors, but we’ll focus on three: your ISP plan, your modem, and your router.

Wi-Fi Plan:

Choose the best plan you can afford. If your employer reimburses you, get the highest plan they’ll allow. If all the plans suck, find a new ISP.

Modem:

If you rent your modem from your ISP, see if you’re eligible for an upgrade. Even better? Stop renting and buy a top-quality modem online (that’s what I did). You’ll get better performance, and you’ll save money in the long run.

Note: If you go this route, make sure you choose a modem that’s compatible with your ISP. Their website will be able to provide you a list.

Router:

To ensure your designated home office isn’t in a “dead zone,” a “mesh” wi-fi system can be a life saver. Personally, I opted for Google Nest WiFi in my home, but the Netgear Orbi is a solid option too. It gives you 4,500 square feet of coverage, and it received solid marks in Ry Crist’s CNET review.

What’s the Cost?

Wi-Fi plans vary.

Modems will cost anywhere from $50 to several hundred dollars. Mesh wi-fi systems come in all shapes and sizes, but the two we discussed — Netgear Orbi and Google Nest WiFi — cost $196 and $239, respectively.

5. A Second Monitor

If you’re used to having a dual-monitor setup at work, switching to a single monitor is one of the hardest adjustments when you’re working from home.

Now, if working remotely is your new normal, you may decide to buy a monitor (or two) for your home office. But in the meantime, there’s a chance you already have a second screen at your disposal:

Your iPad.

If you have a Mac using macOS Catalina, you can use “Sidecar” to turn your iPad into a second display. And if you have a Windows PC (or an older Mac), you can use the Duet Display app.

What Do We Recommend?

Working at home doesn’t mean having to live without dual monitors. If you know you’ll be working from home permanently, find a new monitor on Amazon that fits your budget. Or, if you already own an iPad, double its usefulness by turning it into a second display.

What’s the Cost?

Cheap monitors start around $100.

Sidecar is included if you’re using a compatible Mac. The Duet Display app costs $9.99.

An iPad, if you already own it, is free. Otherwise, new iPads start around $279.

Home Office Gear: 4 More to Consider

The previous five items were pretty universal. If you’re working from home, there’s an excellent chance they were relevant to you and your situation.

These next four are a bit more niche, so we’ll run through them quickly:

6. A Standing Desk

In an office environment, there are meetings to walk to, TPS reports to shred, and water coolers to gossip around.

You don’t have those when you’re working from home, which is why many remote employees find themselves sitting for too many hours during the day.

It’s little wonder then why, when providing their expert tips (see below) for this post, two different members of the Smart Blogger team recommended standing desks to our readers.

And a third, yours truly, used a standing desk to write the words you’re reading right now:

Standing desks aren’t for everyone. But, they might be for you. You can learn more about them and their history in this write-up from Art of Manliness.

7. Ergonomic Keyboard 8. Ergonomic (Vertical) Mouse 9. Blue-Light Blocking Glasses

Many remote workers find themselves spending more time — not less — in front of their computers.

Meetings are now virtual…

You’re no longer in a coworking space where you’re snagged by colleagues for “two-second” conversations when you’re on your way to the bathroom…

As a result, a majority of your workday, if not all of it, is now spent staring at your computer screen, typing away on your keyboard, and mousing away with your mouse.

The result?

Strained eyes and sore wrists.

Until I started working from home, I never experienced these ailments. But thankfully, after doing some research, I was able to find tools to help me combat them.

Switching to the Logitech MX Vertical Wireless Mouse solved my wrist pain. Blue Light Blocking Glasses from Swanwick helped my eye strain.

And if I decide to try an ergonomic keyword, Julia McCoy of Content Hacker has great things to say about the Kinesis Freestyle2.

If you find yourself struggling, give these a look.

5 Apps & Software for Working Remotely

There are lots of apps out there for remote workers. That’s why most “how to work from home” guides inundate you with dozens and dozens of tools that all sound the same and, more or less, do the same things.

It can be overwhelming. And confusing.

So, let’s keep things simple…

The apps and software you need to work from home can be grouped into just five categories. We’ll start with the one you’re probably most familiar with:

1. Video Chat Software

Next to eliminating their daily commute, the thing most people enjoy about remote jobs is “no more meetings.”

Yeah, about that.

While physically sitting next to co-workers might be a thing of the past when you’re remote working, video conferencing is common for many work-at-home jobs.

Plus, let’s face it:

You need social interaction when you’re working from home. You need face-to-face time. Otherwise, eventually, you’ll go stir-crazy.

The video chat app you use — Zoom, Microsoft’s Skype for Business, Google Hangouts — will be decided by your employer or project manager.

Knowing how to use your particular video calls app can save your sanity (and save you from possible embarrassment), so here are tutorials for each:

Zoom Video Tutorials

Getting Started with Skype

Hangouts Help

What Do We Recommend?

We primarily use Zoom for video calls at Smart Blogger. You don’t have to create an account or download any software to use it, which makes it very user friendly. If you have sway over the video chat software your team uses, Zoom is a good choice.

What’s the Cost?

A personal Zoom account is free, and you can host a meeting with up to 100 participants for up to 40 minutes. If you need more, their paid plans start at $14.99 a month.

2. File Sharing Software

Sharing files with colleagues used to be easy. Just save everything to your company’s LAN (local area network) and, boom, you’re done.

But unless your employer has a VPN server, sharing files while you’re working from home is a bit trickier.

Thankfully, we all have access to cloud storage services like Google Drive, Dropbox, and OneDrive. A full-featured collaboration tool like Confluence from Atlassian can work, too, by letting you attach files to pages.

Just like with video chat software, the file sharing app your team uses will be decided by your employer. Here are guides to help you learn the ins and outs of each:

Google Drive cheat sheet

Dropbox video tutorials

OneDrive video training

Manage Files (Confluence)

What Do We Recommend?

We use Google Drive at Smart Blogger. It works on Windows, Mac, and ChromeOS (plus Android and iOS). And, if you use Gmail, you’re likely already familiar with it.

Just make sure you understand how permissions work in Google Drive before sharing folders with your colleagues.

What’s the Cost?

A free Google Drive account comes with your Gmail address, and with it you get you 15 GB of cloud storage. But for sharing files as a virtual team, you should look into one of Google’s paid options. You can get a G Suite Business account for $12 per user each month, and it comes with unlimited Google Drive storage.

3. Task & Project Management Software

You may already be familiar with Kanban boards, integrated master schedules, and the like. Your team may already be using them.

But now that you’re working remotely, you’ll likely be leaning on them more and more.

Project management apps like Asana, monday.com, and Trello help virtual teams stay on track. And even if your team isn’t, there’s no reason you can’t use them to manage your own tasks.

What Do We Recommend?

Start Blogger uses Asana to manage our projects. However, several team members, including yours truly, also use Trello to track individual tasks.

What’s the Cost?

Both Asana and Trello offer free plans, which work great if your team is small (or if you’re using them alone). If you have a larger team, or you need more features:

Asana Premium is $10.99 per user (per month)

Trello Business is $9.99 per user (per month)

monday.com’s plans start at $39 per month (for 5 users)

4. Chat App for Team Interaction

You might be on opposite sides of your city, state, or country (or even the world), but your virtual team still needs to shoot the breeze and interact with each other.

(And no, emailing the entire office isn’t an option. Don’t be that person.)

Chat apps like Slack, Microsoft Teams, and Google Hangouts Chat let you and your colleagues build comradery and stay engaged even though you’re miles apart.

In the remote worker’s toolkit, they’re a must-have tool. If you’ve never used them before, here are guides to help you get started:

Top 5 tips for getting started in Slack

Microsoft Teams video training

Get started with Hangouts Chat

What Do We Recommend?

Slack is the tool we use to interact with each other at Smart Blogger, and it’s difficult to imagine working from home without it.

What’s the Cost?

You can get a lot of mileage out of the free version of Slack. If you need to upgrade, paid plans start at $6.67 (and that’s for your entire team).

Microsoft Teams is included in Office 365. The Business Essentials plan is $5 per user each month, while the Business Premium plan is $12.50.

Google Hangouts Chat comes with a G Suite Business account. The Basic plan costs $6 per user each month.

5. Time Management App (to Help You Keep it All Straight)

Yeah, this one is a bit of a cheat.

You don’t have to be working from hope to benefit from a good time management tool.

But, trust me, when you’re working remotely, having one is vital.

Remote work can be deceptive. You think you’ll have all this extra time now that you’re no longer having to commute, do your hair, put on pants, what have you. Then five o’clock rolls around, and you’re suddenly wondering why you didn’t get more accomplished.

Try as you might, maintaining a healthy work-life balance is going to be tricky when you work at home. Laundry, personal errands, and playing with the kids will creep into your workday.

For increased productivity, and to keep all the balls you’re juggling from falling, an app like Todoist or Things can work wonders for your various to-do lists.

What Do We Recommend?

I’ve used Todoist for years. It’s easy to use, it’s packed with features, and it’s available on every major platform and device.

What’s the Cost?

The free version of Todoist gives you 80 projects and up to 5 people per project. If you need more, their paid plans start at only $3 per user each month.

If you don’t like the idea of recurring fees, and you’re an Apple user, give Things a look. The app has a one-time $9.99 fee for iPhone/Apple Watch, a one-time $19.99 fee for iPad, and a one-time $49.99 fee for Mac.

How to Work From Home: 35 Tips for Remote Workers (From Pros Who Do It Everyday)

Now for the fun part.

I reached out to some of my colleagues at Smart Blogger and asked them for their best “work from home” tips.

Here’s what they had to say:

1. If you’re single, having a pet really helps with feeling isolated

At Smart Blogger, nearly everyone has a dog or cat to keep them company throughout the day. We also bond over stories about our pets.

2. Schedule time to hang out with friends

Whether it’s a phone call or getting together for happy hour, I always try to have at least two or three “connection points” scheduled each week. For me, it’s usually other entrepreneurs, because I feel like they are the only people who “get” me, but the point is to be a bit more proactive with your social life. There’s a lot less serendipitous hanging out when you’re working from home.

3. Get an air purifier

I recently added an air purifier to my office, and I was shocked at how much it helped with my allergies and even the overall smell of the house.

— Jon Morrow Founder & CEO WFH Experience: 15 Years

4. Set clear boundaries on your time, tasks, and calls

This is one of the first and fuzziest challenges for most people. When you’re working, you’re working, not doing household chores or cooking. Strive to start and end your day at the same times, with a little flex because you can. Tell family and friends you’ll get back to them after work.

5. Shut off audio notifications on everything — phone, social media and email

Put your phone in sleep mode. Use the controls built in to your devices to silence them during your work hours so you’re not distracted. This will also help train those insistent family members and friends who “only need two mintues” that turns into 20 to leave a message. Be prepared for complaints.

6. Set ‘focus time’ when you shut off every form of online communication to work

I coined the term “go dark” at Smart Blogger so I could have several uninterrupted hours to work. I closed out of all programs and set a smiling dark moon face for my “status” in Slack. Works like gangbusters.

7. Use a focus music app with the Pomodoro technique

I use a Focus@Will, a personalized focus music app, but there are many others. My “Pomodoro” sweet spot is 50 minutes, so I set the app with my choice of music for 50 minutes with my coffee and water on my desk and everything else shut off. I’ve trained myself that when the music is on all I can do is work. It’s actually quite enjoyable to have that deep focus time. With breaks of 15-20 minutes between sessions, I can do three or four highly productive sessions in a row.

8. Don’t try to squeeze in household tasks

Other than unavoidable visits from the pest control guy and delivery or repair folks, forget multi-tasking. The distraction from a household task as mundane as laundry will kill your concentration.

9. Get, or create, a standing desk

My first standing desk was stacked cardboard boxes and a hunk of wood. It will save your back, legs and other parts. I upgraded to a height adjustable desk. Don’t neglect ergonomics for even a short period.

10. Don’t eat at your desk

Build in those short breaks from the beginning and eat outside when you can.

11. Wear blue light blocking glasses

This recent upgrade has saved my eyes from feeling fried at the end of the day. Use monitor apps like f.lux that adjust the color balance of your monitor throughout the day.

— Marsha Stopa Senior Instructor WFH Experience: 15 Years

12. Start the day with three important goals

It’s a commonly given piece of advice but it works for me. I write (or type) three work goals under the heading “What would make today awesome?” (I write down some personal goals too.) Not only does it focus you during the day but it also helps you recognize a good day. Sometimes I’ll feel like I didn’t have a great day, but then see that I got my three things done and realize it was better than I thought. And that’s a good feeling to end on.

13. Link healthy habits to fixed points in your day

I wanted to hydrate better and found it fairly easy to start the day with a large glass of water. That became an automatic habit within a week or so. However, I found it harder to keep drinking water later in the day. Now I attach it to other “cues” during the day. For instance, I have another glass of water just before walking my dog Cooper in the afternoon.

14. Extend productive working sessions a little past the point of comfort

If you’ve been “in the zone” on a challenging task but feel yourself flagging, push yourself to do another 10 minutes. I find this gives me an extra boost of motivation/energy and I’m probably still more productive in the tail end of focus time than I would be starting from scratch later.

15. Get a standing desk. And a standing mat. (But sit sometimes too)

Standing desks are great but they’re tough on your feet and knees if you don’t have a proper mat to stand on. Also, standing all day is arguably not much better than sitting all day, so vary things a little. I try to do at least a couple of short sessions sitting at my desk on my laptop. Ergonomically it’s not great, but I don’t do it for hours on end and it breaks up the standing.

16. Vary your equipment

My first career was as a software developer and wrote so much code that I gave myself carpal tunnel syndrome before that was even really a thing. At one point I even had a special foot pedal that worked as a shift key to relieve the strain on my pinky finger! I’m not a coder any more but still suffer from time to time and not just from typing — sometimes end the day with a bad case of “trackpad hand” from too many hours using too limited a range of movement. So sometimes I’ll switch to a regular mouse for a couple of days to change the gestures just a little.

17. Get a gaming monitor (but not for gaming)

After years of using a regular 16:9 monitor I recently upgraded to an “ultrawide” 21:9. Being able to have two or even three full page apps open side-by-side has made a noticeable difference to my productivity.

— Glen Long Chief Operating Officer WFH Experience: 10 Years

18. Learn to recognize when your most productive time is

I work best first thing in the morning and then late at night. During the day there are enough distractions for me to easily lose focus, so unless there’s an urgent problem to solve, I give myself space to do other things mid day.

Experiment with times during the day to see when you feel more productive and energized to do your work. It may surprise you.

Discovering that you are unproductive during certain hours also allows you to give yourself a break at those times, instead of stressing out about “not getting enough done”.

Bonus: If you work with international clients, you may find that your “odd” hours might fit nicely with their “on” hours for communication and appointments. 🙂

— Tim Gary Tech Wizard WFH Experience: 15 Years

19. Stretch and move around

Sitting or even standing in roughly the same place for several hours a day is not something your body will be thanking you for. Sitting for long periods is rough on your back and your behind, while standing is tough on your legs. Take breaks to stretch and move around. Getting your muscles and joints moving in a variety of ways can help prevent repetitive motion injuries like carpal tunnel.

20. Set boundaries with friends and family

Your work is important. Your time is important. It can be difficult for friends and family to understand that just because you work from home, doesn’t mean you aren’t working.

Make sure you set very clear boundaries with your friends and family about what your work hours are and whether or not you can be available to them during that time. You can set rules on what types of interactions are allowable during your working hours and what types of interactions must remain outside of your working hours.

This will help keep your working hours calmer, less chaotic, and more focused.

21. Have a separate space for work

Whether that means an actual home office, a section of your dining room or just a separate workspace on your computer, have a space for work that is separate from the rest of your life.

A separate space makes it easier for your brain to transition from working time, to non-working time. I use separate internet browsers for work and my personal hobbies. This way once my work day is done, I close everything that involves work — tabs, apps, etc. and if I use my computer after work all work stuff is safely tucked away out of sight.

22. Learn a bit about lighting

I’m not a photographer or videographer so lighting isn’t something I ever gave much thought to, but if you are going to have meetings with clients that may involve video it will be in your best interest to learn the very basics about lighting.

If you’re on a video meeting and there is more light behind you than in front of you, you’re going to show up on camera as quite a shadowy figure. Making sure your lit properly helps people see you better and makes the experience more comfortable for everyone involved.

Unless you’re going for a mysterious look…

— Jenn Arman Business Operations Manager WFH Experience: 10 Years

23. Create separate user profiles for your internet browser

If you use the same laptop/computer for both work and rummaging through the Internet on your offtime, you should create separate user profiles on your browser — especially if you, like me, tend to leave a lot of tabs open.

I have a separate profile for private use, for Smart Blogger tasks and for working on my own blog. When I need to start work, I open my Smarty Blogger browser, and it automatically opens the pages I need on a daily basis. Every other page that I frequently use, but don’t need all the time is bookmarked, so they’re only a click away.

24. Get out and catch some sun

When you work from home, you need to remind yourself to get out every now and again to catch some vitamin D. I had a period of a few months where I was spending all daylight hours inside, and frankly, it’s depressing. Take a break to go out for a short walk. It honestly helps keep you sane.

25. Have a routine, but be flexible

When you work from home, it can be harder to beat the procrastination monster. Having a steady routine can help you with this though.

Set a time at which you start each day. If you have a number of recurring tasks, tackle them in the same order. This will help prevent you from procrastinating on which task to start first.

On the other hand, while it’s good to have a routine, don’t forget that flexibility is one of the main perks of the job. You don’t have to be overly rigid. It’s okay to have a day where you start a little later, or you move one of your tasks to the end of the day, because you’re just not in the mood for it.

— Robert van Tongeren Instructor WFH Experience: 6 Years

26. Take mental breaks

Take a break every hour or so to disengage from your work and allow your brain to have a little playtime. Stick your earbuds in, go outside for 5-10 mins, breath, take in the surroundings and allow your mind to think of anything but your work tasks. Think of it as like taking a break between sets in a workout. I often find problems easier to solve, solutions will pop into my head after having a mental break.

27. Have a mobility/stretching routine

Sitting in the same position for hours can wreak havoc on your body, a good place to start is with a book called Deskbound: Standing up to a Sitting World by Kelly Starrett.

28. Level up your skills

Always look how you can improve and add more value for your clients. Ask yourself: How can I be better at my job, what skills do I need to learn or improve? How can I raise myself to a higher level?

29. Stay balanced

Have activities outside of work that you can constantly get better at and that are a natural expression of who you are. This helps keep you balanced. If I’m always working and serving others I end up feeling like a robot who has no time for myself.

— Curt Levey Customer Support Specialist WFH Experience: 4 Years

30. Communicate constantly to friends & family about your work schedule

Working remotely means that your schedule is often more flexible than your friends who work in an office — or are retired. I had to learn to set very clear boundaries: just because I’m at home in front of a computer, that doesn’t mean I can just pick up to go to a lunch date or attend a rehearsal at 2 in the afternoon.

Now that I’ve been working remotely for 10 years, most of my friends get it. But I still have to be clear about it from time to time, and especially when I’m visiting friends or family.

— Felicity Fields Operations Manager WFH Experience: 6 Years

31. Prioritize YOU time on your calendar

It’s so easy to let your calendar get jammed packed and even when you get up from your desk “at the end of the day”, it’s so easy to get sucked back into your workspace — because it’s just right there! So, in order to ensure that you leave time for yourself, to stretch, go for a walk, meditate or anything else that nurtures YOU, it’s critical to prioritize yourself by putting your self-care on your calendar before the calendar gets booked up.

32. Be sure to meal prep

Secondarily, because the above is true, and the community lunchroom isn’t a thing, it’s super easy to neglect eating healthy and it’s super simple to just ‘grab a bite’ which becomes anything handy, VS anything healthy. I mean the kitchen is just right there, right?! So making sure you meal-prep will enable you to ‘grab a bite’ in between all those meetings, but it will be a healthy bite, and your body and energy level will thank you. Besides, it’s easy to let the pounds creep up when you’re wearing yoga pants instead of ‘work clothes’ so it’s a nice way to treat yourself (and your waistline!) nicely. 🙂

— Patricia Sweeney Marketing Wizard WFH Experience: 14 Years

33. Enjoy the days you can work in pajamas, but don’t overuse them

Working in your pjs is one of the great perks of working from home, but it shouldn’t be your go to outfit. Put some time in your morning routine to get yourself prepared for “the office”. It will help you be more productive on your projects and improve your mood by setting the stage for a good day.

34. Make your home office somewhere you enjoy spending time

When you work in a standard office you’re often encouraged to personalize the space so you can feel comfortable. Do the same for your home office. Don’t let it get too cluttered. Make sure you have plenty of light. Splurge on a heater or ergonomic desk setup. Plants, diffusers, pictures, and music will keep you more energized in your workspace.

— Laurie Pillman Executive Assistant to the CEO WFH Experience: 5 Years

And here’s one from me:

35. Make sure you check in (and check out)

The thing I struggle with most as a remote worker is separating “work life” from “home life.” Even with a dedicated office space, it’s easy for my two worlds to blend.

What’s helped me is visualizing one of those old-school “time clocks” people used back in the day.

“Clock in” and it’s work time. I listen to Jon’s latest podcast episode, edit a draft from one of our writers, send an outreach email, etc.

“Clock out” and I focus on my personal life. I’ll look at my daughter’s homework, go over healthcare paperwork with my wife, do the dishes, etc.

Whichever world I’m in, I try to give it my complete and undivided attention.

— Kevin J. Duncan Editor-in-Chief WFH Experience: 1 Amazing Year

I Love Working From Home. How About You?

We’re the lucky ones, you know.

No long commute? Getting to set our own schedules? Working mere feet away from our loved ones? It’s a blessing, a gift from God.

Even though it’s easy to get lost in deadlines, drafts to edit, and emails to read, I pray I never forget how fortunate I am to be doing what I do.

Savor these moments. Wrap your arms around them. Because it doesn’t matter if you’re a freelancer getting paid to write, an independent contractor, a data entry specialist, or a part-time customer service representative for a call center, working from home is a special experience. You’re getting to do what many people dream about doing.

Let me know if this guide was helpful by leaving a comment below. And, if there’s a tool or tip we missed, please don’t hesitate to share it.

Stay safe out there, folks.

About the Author: When he’s not busy telling waitresses, baristas, and anyone else who crosses his path that Jon Morrow once said he was in the top 1% of bloggers, Kevin J. Duncan is Smart Blogger’s Editor in Chief.

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