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Exotel Alternative for E-commerce: How SMSCountry Stands Out
In today’s competitive e-commerce landscape, communication platforms are crucial in connecting businesses with customers. While Exotel has been a popular choice, many companies are exploring Exotel alternatives for features that better align with their operational goals. This is where SMSCountry emerges as a powerful competitor, offering tailored solutions for e-commerce brands.
Why Consider Alternatives to Exotel?
Exotel provides cloud telephony services that cater to businesses of various sizes. However, certain limitations like pricing structure, feature set, or customer service responsiveness might drive companies to explore alternatives. E-commerce businesses require robust, customizable, and scalable communication solutions, and this is where SMSCountry excels.
How SMSCountry Outshines Exotel for E-commerce
1. Cost-Effective Pricing
For e-commerce businesses managing thousands of daily interactions, affordability is key. SMSCountry provides competitive pricing for bulk SMS and voice services, making it an attractive Exotel alternative in India.
2. Tailored Solutions
SMSCountry offers highly customizable SMS solutions tailored to specific e-commerce needs, such as:
Order confirmation and tracking notifications
Promotional SMS campaigns
Abandoned cart reminders
3. Rich API Integration
Unlike some Exotel competitors, SMSCountry provides easy-to-integrate APIs for SMS, voice, and WhatsApp Business communication. These APIs ensure seamless integration with e-commerce platforms and CRM tools.
4. Omni-Channel Messaging
You can connect with customers through various channels using SMSCountry, which includes:
SMS for instant notifications.
WhatsApp for rich media and personalized messages.
Voice SMS for interactive engagement.
5. Dedicated Customer Support
A key differentiator for SMSCountry is its 24/7 customer support, which ensures e-commerce businesses experience minimal downtime and quick issue resolution.
Key Features of SMSCountry for E-commerce
Bulk SMS Campaigns: Reach thousands of customers instantly with promotional offers and updates.
WhatsApp Business Integration: Provide a personalized shopping experience with rich media messaging.
Voice SMS: Automate order confirmations and customer surveys via voice.
Delivery Analytics: Real-time delivery reports ensure message accuracy and effectiveness.
SMSCountry: The Best Exotel Alternative for E-commerce
When searching for Exotel alternatives, e-commerce businesses prioritize flexibility, affordability, and scalability. SMSCountry ticks all these boxes and goes further by providing advanced analytics, omnichannel support, and industry-specific features.
Why E-commerce Brands Are Switching to SMSCountry:
Better ROI: With SMSCountry, businesses can achieve higher engagement rates at lower costs.
Ease of Use: Its user-friendly interface ensures quick adoption by teams with minimal technical expertise.
Scalability: Whether you're a small store or a large e-commerce platform, SMSCountry grows with your business needs.
Conclusion
If you’re exploring an alternative to Exotel, especially for e-commerce, SMSCountry is a compelling choice. With its comprehensive features, competitive pricing, and a strong focus on customer success, SMSCountry has positioned itself as one of the top Exotel competitors. Elevate your customer communication game by choosing a platform designed to meet the dynamic needs of e-commerce.
For more details about SMSCountry’s offerings, visit SMSCountry.
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Cloud Telephony Services Market Research Report – Global Forecast till 2023
Cloud Telephony Services Market Research Report – Global Forecast till 2023
Market Synopsis
Globally, the cloud telephony services market is expected to grow at a CAGR of 16.4% during the forecast period, 2018–2023. Global need of businesses to reduce operational costs and rapidly scale the communication solution as and when needed are the key driving factors for the growth of the market. However, lack of awareness, and availability of alternate communication systems are the major challenges in the cloud telephony services market during the forecast period.
Cloud telephony services solutions help enterprises to setup communication infrastructure without requiring hardware or software cost. In cloud telephony services, all communication devices and applications are hosted on cloud or at the service provider’s premises. It offers numerous benefits to an enterprise, such as zero investment in hardware or software, integration with CRM, quick and easy setup of an IVR, call center, and call recording. These services can be started using traditional phones, mobile devices, or computers/laptops.
Cloud telephony services solutions and services have a wide adoption in almost all industry verticals, such as Banking, Financial Services, and Insurance (BFSI), government, retail and consumer goods, healthcare, and IT and telecom. BFSI, retail and consumer goods, and IT and telecom are some of major industry verticals adopting the cloud telephony services to reduce its operational costs and serve its customers with advanced and seamless cloud communication technologies.
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Key Players
The prominent players in Cloud telephony services market are AVOXI (US), Cisco Systems, Inc. (US), 8x8, Inc. (US), Broadsoft (US), Exotel Techcom Pvt. Ltd. (India), DIALPAD (US), Go 2 Market India Pvt. Ltd. (India), MegaPath (US), LeadNXT (US), and Knowlarity Communications Pvt Ltd. (India).
Segmentation
The global cloud telephony services market is segmented based on deployment mode, organization size, network type, application, industry vertical, and region/country.
By deployment mode, the market is segmented into cloud and hosted.
By organization size, the market is segmented into large enterprises and small and medium-sized enterprises (SMEs).
By network type, the market is segmented into Public Switched Telephone Network (PSTN) and Voice over Internet Protocol (VoIP).
By application, the market is segmented into conferencing, multi-level IVR, sales and marketing, and customer relationship management.
By industry vertical, the market is segmented into IT and telecom, BFSI, government, retail and consumer goods, heatlhcare, education, and others.
By region, the market is segmented into North America, Europe, Asia-Pacific and the rest of the world.
Regional Analysis
The global market for Cloud telephony services market is estimated to grow rapidly during the forecast period from 2018 to 2023. The geographical analysis of global cloud telephony services market is studied for North America, Europe, Asia-Pacific, and the rest of the world.
North America is presumed to have the largest market share in the global cloud telephony services market. The US, Canada, and Mexico are the leading countries in the region. The growth is attributed to the presence of major cloud telephony services solution vendors and advanced IT infrastructure to run enterprise applications and deliver services to the customers seamlessly. Asia-Pacific is anticipated to be the fastest growing region in the global cloud telephony services market over the forecast period. Increasing digitalization and adoption of cloud services to reduce operational costs are the key driving factors for the adoption of cloud telephony services solutions in the region.
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Global Cloud Telephony Service Market – Analysis and Forecast (2018-2024)
Cloud telephony services are internet-enabled voice infrastructures and data communications where a third party host several applications such as storage, telecommunications, and switching and are further accessed over the internet channels. These parties perform operations on public switched telephone networks (PSTNs)VoIP phone systems (Voice over Internet Protocol) which can operate without a physical connection to a network provider since they perform functions in a virtual model. Moreover, the increasing penetration of mobile phones across the globe is a major reason for the growth of the global cloud telephony market.
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Growth Drivers
Migration of telecom companies from traditional to IP networks, increasing accessibility to electricity in developing countries, cost-effective alternative to traditional telephony services including PSTN and ISDN are the key factors attributing towards the growth of the global cloud telephony service market. Furthermore, the migration of telecom companies from traditional to IP networks has made it brought a push to the virtual telecom or cloud telephony services. This technology is more economical than the traditional telephony systems and thus, is getting adopted by major business operators across the globe.
Industry Ecosystem
Globally industry players are leveraging market growth through the development of innovative solutions in the cloud telephony service market across the globe. The vendors for the technology are providing various solutions to users such as advanced technology for better and quick connectivity. Additionally, several R&D activities are done to improve security and make it more efficient and accessible across the globe.
Geographic Overview
Geographically, North America is the largest cloud telephony service market due to increasing advancements made by the key players in the aspect of the internet of things compared to other technologies. The increasing utilization of cloud computing technology and the growing telecom domain are other factors contributing to the growth of the cloud telephony service market in the region.
Furthermore, the cloud telephony service market in Asia-Pacific is anticipated to witness the fastest growth due to increasing adoption of the technology and increasing accessibility to electricity. Furthermore, due to technological advancement in cloud telephony services in countries such as India, has made it accessible to SEBI and has further enhanced the growth of the cloud telephony service market.
Competitive Insight
Key players in the cloud telephony market are launching new products in order to earn major revenue from early adopters of the adoption cycle that is further improving the quality of their offerings and gaining a competitive advantage. Also, it has been observed that key players in the cloud telephony service market are depending upon new technology to develop cost efficiencies, thereby increasing the rivalry in the market to some extent.
Some of the key players in the cloud telephony market are Microsoft Corporation, Cisco Systems, Tele Logic,8×8, Inc., BroadSoft, Inc., Exotel Techcom Pvt. Ltd., DIALPAD, Knowlarity Communications Pvt Ltd., Go 2 Market India Pvt. Ltd., and Mitel Networks Corporation.
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Missed Call Services Market Is Expected To Grow At A CAGR Of 7.4% Over The Forecast Period (2019-2027) - Coherent Market Insights
Over the previous decade, cell phones have become multifunctional gadgets and a helpful route for organizations to arrive at their clients. Organizations can arrive at clients by means of portable in a few different ways, for example, mass SMS advertising and missed call administrations. Missed call administrations are received by organizations with the end goal of lead age, client enrollment, ready membership, coupon conveyance, directing reviews, and getting criticisms.
In addition, a few associations are using missed call administrations so as to pick up criticism from clients or to perform studies about their items and administrations. Online business organizations are utilizing missed call administrations for money down check, client versatile number confirmation, and portable approval.
The worldwide missed call administrations advertise is required to develop with a CAGR of 7.4% over the conjecture time frame (2019–2027) inferable from expanding appropriation of missed call administrations by little and medium associations for lead age. In addition, rising use of cloud-based mass SMS programming is likewise expected to support the market development.
Notwithstanding, information security worries in cloud-based sending are a main consideration controlling development of the market. Cloud-based sending arrangements store profoundly delicate information identified with clients’ portable numbers. A security penetrate can make enormous misfortune the association.
Read More — https://www.coherentmarketinsights.com/market-insight/missed-call-services-market-3441
North America is relied upon to be the biggest and quickest developing area in the Missed Call Services showcase over the figure time frame inferable from the expanding number of SME’s in the North America district, which will additionally help the prerequisite of missed call administrations in the locale. For example, as per Congressional Research Service, net business gains from opening startup in the US, in the year 2010 was 3.23 million, which was expanded up to 3.76 million constantly 2018.
Furthermore, quickly extending IT industry in the U.S. is relied upon to make rewarding open doors for missed call specialist co-ops in the locale over the gauge time frame. As indicated by The International Trade Administration (ITA), More than 40% of the US$ 5 trillion worldwide IT showcase is in North America, and essentially in the United States. The business represents US$ 1.8 trillion of the worth included GDP of the U.S., which is over 10% of the national economy) and 11.8 million employments.
Besides, the nearness of huge makers, for example, Apple Inc., Dell, and specialist organizations, for example, Amazon.com, Inc. what’s more, Netflix are relied upon to support the market development in the locale over the figure time frame.
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In light of capacity, the lead age portion is required to display the most noteworthy development rate over the estimate time frame, attributable to expanding reception of missed call administrations over all end-use ventures, for example, web based business, friendliness, BFSI, and training.
Besides, online conveyance accomplices utilize missed call administration for client’s portable number check, client account actuation, and for recovering record secret phrase through a missed call from client’s enlisted versatile number.
Among sending type, the cloud based fragment is relied upon to show the most elevated development over the conjecture time frame as it requires lower cost and less an ideal opportunity for establishment when contrasted with on premise-based arrangement choice. Besides, associations working in different businesses are moving towards the SaaS-based organization alternative as it diminishes the hazard related with income oversight, expands profitability and proficiency, and gives improved announcing and logical capacities. For example, as indicated by Coherent Market Insights’ investigation, in 2017, SaaS-based administrations produced income of US$ 59.35 billion universally and is relied upon to increment up to US$ 114.6 billion by 2021.
A portion of the significant players working in the worldwide Missed Call Services advertise incorporate CloudShope Technologies Pvt. Ltd., C-Zentrix, Exotel Techcom Pvt. Ltd, Hakimi Solutions, Knowlarity Communications Pvt. Ltd., LeadNXT, OneRing.in, OZONETEL, Sarv, SparkTG, WebXion Technologies LLP, ZNI Wireless Pvt. Ltd. what’s more, others.
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Cloud Telephony Service Market Trends & Dynamics By Top Key Players StarTele Logic,8x8, Inc., AVOXI, BroadSoft, Cisco Systems, Inc., DIALPAD, Exotel Techcom Pvt
With this Cloud Telephony Service industry report, it becomes easy to save and reduce time, that would be otherwise required for entry-level research, by identifying the growth, size, leading players and segments in the global Cloud Telephony Service market. This industry report lists and studies the leading competitors, also provides the insights with strategic industry analysis of the key factors influencing the market dynamics.
Market Characterization-:
The overall Cloud Telephony Service market is characterized on the basis of different analysis-:
The Global Cloud Telephony Service Market is expected to reach USD 42.3 million by 2025 from USD 30.7 million in 2017 and is projected to grow at a CAGR of 16.9% in the forecast period of 2018 to 2025.
Cloud Telephony Service market Definition-:
Cloud telephony is defined as a service which helps data and voice services to be functioned by the use of internet connection by replacing conventional phone line. It is an online communication system with on-demand service. It deals with different networks including Public Switched Telephone Networks (PSTNs) and VoIP phone systems.
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Market Dynamics Analysis-:
This includes two major categories which are-:
· Migration of telecom companies from traditional to IP networks. Rising access to electricity in developing countries
· Cost-effective alternative to traditional telephony systems including PSTN and ISDN
· Rising penetration of mobile devices
· Increasing demand for SAAS tool.
Key Cloud Telephony Service market players Analysis-:
The study given in this section offers details of key market players. It likewise clarifies the marketing strategies adopted by these players as well as portrays their shareholdings in the Cloud Telephony Service market.
Details of few key market players are given here- StarTele Logic,8x8, Inc., AVOXI, BroadSoft, Cisco Systems, Inc., DIALPAD, Exotel Techcom Pvt. Ltd., Go 2 Market India Pvt. Ltd., Knowlarity Communications Pvt Ltd., LeadNXT, Megapath, Microsoft Corporation, Mitel Networks Corporation, Natterbox Ltd., NetFortis, Nextiva, NFON AG, NovaCloud Pty Ltd., NTT Communications, PortaOne, Inc., Redcentric plc., RingCentral, Inc., Singtel, Solutions Infini., Telviva, Tripudio Ltd., VoIPStudio, Vonage Intermedia.net, Inc., Vox Telecom and many more.
Segmentation Analysis-:
The total Cloud Telephony Service market is further divided by company, by country, by manufacturer and by application/type for the competitive landscape examination.
Product Segmentation-
Global Cloud Telephony Service Market, By Deployment Type (Cloud, Hosted), Enterprise (Small & Medium Enterprises (SMEs), Large Enterprises) Network(Public Switched Telephone Networks (PSTNs), Voice over Internet Protocol (VoIP)), Application(Conferencing, Multi-level IVR, Sales & Marketing, Customer Relationship Management (CRM)), End user Industry(Telecom and IT, BFSI, Government, Health Care, Media and Entertainment, Education, Retail, and Others)
Geographical Analysis-:
Under this section, Regional and country-level analysis of the Cloud Telephony Service market has been performed-
Regional Segments Analysis:
The Middle East and Africa (GCC Countries and Egypt.)
North America (the United States, Mexico, and Canada.)
South America (Brazil etc.)
Europe (Turkey, Germany, Russia UK, Italy, France, etc.)
Asia-Pacific (Vietnam, China, Malaysia, Japan, Philippines, Korea, Thailand, India, Indonesia, and Australia.)
Set of Chapter covered in this report-:
Part 01: Cloud Telephony Service Market Overview Part 02: Manufacturers Profiles Part 03: Global Cloud Telephony Service Market Competition, by Players Part 04: Global Cloud Telephony Service Market Size by Regions Part 05: North America Cloud Telephony Service Revenue by Countries Part 06: Europe Cloud Telephony Service Revenue by Countries Part 07: Asia-Pacific Cloud Telephony Service Revenue by Countries Part 08: South America Cloud Telephony Service Revenue by Countries Part 09: Middle East and Africa Revenue Cloud Telephony Service by Countries
…….so on
New Business Strategies, Challenges & Policies are mentioned in Table of Content, Request Detailed TOC Click here https://www.databridgemarketresearch.com/toc/?dbmr=global-cloud-telephony-service-market&sc
Highlights of TOC:
Market Overview: It starts with product overview and scope of the global Cloud Telephony Service market and later gives consumption and production growth rate comparisons by application and product respectively. It also includes a glimpse of the regional study and Cloud Telephony Service market size analysis for the review period 2019-2026.
Company Profiles: Each company profiled in the report is assessed for its market growth keeping in view vital factors such as price; Cloud Telephony Service market gross margin, revenue, production, markets served, main business, product specifications, applications, and introduction, areas served, and production sites.
Manufacturing Cost Analysis: It includes industrial chain analysis, manufacturing process analysis, the proportion of manufacturing cost structure, and the analysis of key raw materials.
Market Dynamics: Readers are provided with a comprehensive analysis of Cloud Telephony Service market challenges, influence factors, drivers, opportunities, and trends.
Market Forecast: Here, the Cloud Telephony Service report provides consumption forecast by application, price, revenue, and production forecast by product, consumption forecast by region, production forecast by region, and production and revenue forecast.
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Cloud Communication Platform Market is Expected to Register Highest CAGR of 21.7% During the Forecast Period 2017 – 2027
FMI’s latest report on global Cloud Communication Platform Market
The recent market intelligence study by Future Market Insights elaborates the all in all perspective of the worldwide Cloud Communication Platform Market, from its historical growth through the future outlook. The report is scrutinized on the basis of product type, end use, region and market players. Each segment depicted based on market share, revenue, and demand prospect.
Analysts at FMI find that the global Cloud Communication Platform Market reached a value of ~US$ 3.9 Bn by 2027 and is anticipated to grow at CAGR of ~21.7% during the forecast period 2017-2027. The growth is primarily driven by increasing demand for Cloud Communication Platform among the consumers, better disposable income, and enhanced GDP in developing countries.
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Market distribution:
· Cisco System Inc.,
· IBM Corporation,
· Microsoft Corporation,
· Huawei Technologies Co. Ltd.,
· Avaya Inc.,
· Ozonetel Systems Pvt. Ltd.,
· Bharti Airtel Ltd.,
· Vodafone Group PLC.,
· Mitel Networks Corporation,
· Dialogic Inc.,
· Netfortris Inc.,
· Knowlarity Communications Pvt Ltd.,
· Exotel Techom Pvt. Ltd.,
· VoiceTree Technologies Pvt., Ltd., and
· Gintel AS
By Region Analysis:
· North America
· Latin America
· Western Europe
· Eastern Europe
· APEJ
· Japan
· Middle East and Africa
By Solutions analysis:
· Unified Communication & Collaboration
· Web Real-Time Communication (WebRTC)
· Interactive Voice Response (IVR) with integral EPABX
· Audio Conferencing
· Video Conferencing
· Voice Over Internet Protocol (VoIP) with cloud PBX
By Services analysis:
· Managed Services
· Professional Services
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After reading the Cloud Communication Platform Market report, readers can:
· Understand the drivers, restraints, opportunities and trends that impact the overall growth of the Cloud Communication Platform Market.
· Grasp the market outlook in terms of value and volume.
· Study the strengths, weaknesses, opportunities and threats of each stakeholder operating in the Cloud Communication Platform Market.
· Learn about the manufacturing techniques of Cloud Communication Platform in brief.
· Figure out the positive and negative factors impacting the product sales.
What kind of questions the Cloud Communication Platform Market report answers?
1. Why is region witnessing the slowest demand growth for Cloud Communication Platform?
2. What kind of agreements are the players entering into in the global Cloud Communication Platform Market?
3. Which sub-segment will lead the global Cloud Communication Platform Market by 2029 by product?
4. Which Cloud Communication Platform Market players hold significant shares in terms of value and volume?
5. What alternatives are consumers looking for in the global Cloud Communication Platform Market?
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· Serves 350+ clients every day.
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· Available round the clock.
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How SMSCountry Stands Out Among Exotel Competitors in India
When businesses look for reliable communication solutions, finding the perfect fit is essential. While Exotel has been a dominant player in the market, many organizations are now turning to SMSCountry, a trusted Exotel competitor known for its exceptional features and customer-centric services. Let's explore how businesses have thrived by choosing SMSCountry as their communication partner.
Why Businesses Seek Exotel Competitors
Every business has unique requirements, and while Exotel offers a robust platform, some organizations have found it less adaptable to their evolving needs. Factors such as cost-efficiency, ease of use, and personalized support have driven businesses to explore an alternative to Exotel. This search often leads them to SMSCountry, an emerging leader in the communications space, offering tailored solutions that cater to diverse industries.
Real Success Stories: Switching from Exotel to SMSCountry
1. A Financial Services Provider Saves 30% on Costs
A leading financial services firm in India was grappling with the high costs associated with Exotel. Upon switching to SMSCountry, they achieved:
A 30% reduction in communication expenses.
Enhanced message delivery rates, ensuring critical SMS notifications reached their clients on time.
Customized API integrations tailored to their business needs.
This success positioned SMSCountry as the go-to Exotel alternative India for companies in the financial sector.
2. Healthcare Provider Boosts Patient Engagement
A healthcare facility needed a more reliable way to send appointment reminders and health updates. After comparing Exotel vs SMSCountry, they opted for SMSCountry due to its:
Superior message delivery speed.
User-friendly platform that required minimal training.
Round-the-clock customer support, a feature they found lacking with Exotel.
The switch not only improved patient engagement but also ensured operational efficiency.
3. E-commerce Brand Enhances Customer Support
An e-commerce startup faced limitations with Exotel's scalability during seasonal spikes in traffic. By transitioning to SMSCountry, they benefited from:
Scalable solutions that grew with their business.
Cost-effective bulk SMS campaigns for promotions.
Improved customer satisfaction through real-time notifications.
This makes SMSCountry one of the leading competitors of Exotel for fast-growing e-commerce brands.
What Makes SMSCountry Stand Out Among Exotel Competitors in India?
1. Affordable Pricing
Unlike some Exotel competitors in India, SMSCountry offers cost-effective pricing without compromising quality. Businesses, especially small and medium enterprises, find its services budget-friendly.
2. Superior Customer Support
Many businesses cite SMSCountry's 24/7 customer support as a significant advantage over Exotel. With dedicated account managers, clients receive quick resolutions to their queries.
3. Tailored Solutions for Every Industry
From healthcare to logistics and retail, SMSCountry provides customized SMS and voice solutions, making it a versatile alternative to Exotel.
4. User-Friendly Interface
The platform’s intuitive design allows businesses to set up campaigns effortlessly, reducing the time and resources needed for training.
Exotel vs SMSCountry: A Clear Winner?
When comparing Exotel vs SMSCountry, it becomes clear that the choice depends on a business's specific needs. However, for organizations seeking affordability, flexibility, and personalized support, SMSCountry emerges as a strong contender. It’s not just an Exotel alternative—it's a game-changer for businesses aiming to enhance their communication strategies.
Conclusion
Choosing the right communication platform can significantly impact your business's growth. While Exotel has been a reliable option, SMSCountry is increasingly recognized as one of the best Exotel competitors for its ability to deliver customized solutions and exceptional support.
Ready to transform your communication strategy? Join the growing list of businesses thriving with SMSCountry and experience the difference today!
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Cloud Telephony Services Market Research Report – Global Forecast till 2023
Cloud Telephony Services Market Research Report – Global Forecast till 2023
Market Synopsis
Globally, the cloud telephony services market is expected to grow at a CAGR of 16.4% during the forecast period, 2018–2023. Global need of businesses to reduce operational costs and rapidly scale the communication solution as and when needed are the key driving factors for the growth of the market. However, lack of awareness, and availability of alternate communication systems are the major challenges in the cloud telephony services market during the forecast period.
Cloud telephony services solutions help enterprises to setup communication infrastructure without requiring hardware or software cost. In cloud telephony services, all communication devices and applications are hosted on cloud or at the service provider’s premises. It offers numerous benefits to an enterprise, such as zero investment in hardware or software, integration with CRM, quick and easy setup of an IVR, call center, and call recording. These services can be started using traditional phones, mobile devices, or computers/laptops.
Cloud telephony services solutions and services have a wide adoption in almost all industry verticals, such as Banking, Financial Services, and Insurance (BFSI), government, retail and consumer goods, healthcare, and IT and telecom. BFSI, retail and consumer goods, and IT and telecom are some of major industry verticals adopting the cloud telephony services to reduce its operational costs and serve its customers with advanced and seamless cloud communication technologies.
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Key Players
The prominent players in Cloud telephony services market are AVOXI (US), Cisco Systems, Inc. (US), 8x8, Inc. (US), Broadsoft (US), Exotel Techcom Pvt. Ltd. (India), DIALPAD (US), Go 2 Market India Pvt. Ltd. (India), MegaPath (US), LeadNXT (US), and Knowlarity Communications Pvt Ltd. (India).
Segmentation
The global cloud telephony services market is segmented based on deployment mode, organization size, network type, application, industry vertical, and region/country.
By deployment mode, the market is segmented into cloud and hosted.
By organization size, the market is segmented into large enterprises and small and medium-sized enterprises (SMEs).
By network type, the market is segmented into Public Switched Telephone Network (PSTN) and Voice over Internet Protocol (VoIP).
By application, the market is segmented into conferencing, multi-level IVR, sales and marketing, and customer relationship management.
By industry vertical, the market is segmented into IT and telecom, BFSI, government, retail and consumer goods, heatlhcare, education, and others.
By region, the market is segmented into North America, Europe, Asia-Pacific and the rest of the world.
Regional Analysis
The global market for Cloud telephony services market is estimated to grow rapidly during the forecast period from 2018 to 2023. The geographical analysis of global cloud telephony services market is studied for North America, Europe, Asia-Pacific, and the rest of the world.
North America is presumed to have the largest market share in the global cloud telephony services market. The US, Canada, and Mexico are the leading countries in the region. The growth is attributed to the presence of major cloud telephony services solution vendors and advanced IT infrastructure to run enterprise applications and deliver services to the customers seamlessly. Asia-Pacific is anticipated to be the fastest growing region in the global cloud telephony services market over the forecast period. Increasing digitalization and adoption of cloud services to reduce operational costs are the key driving factors for the adoption of cloud telephony services solutions in the region.
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