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mostlysignssomeportents · 2 years

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How tech changed global labor struggles for better and worse

The original sin of both tech boosterism and tech criticism is to focus unduly on what a given technology does, without regard to who it does it to and who it does it for. When it comes to technology’s effect on our daily lives, the social arrangements matter much more than the feature-sets.

This is the premise behind my idea of the “shitty technology adoption curve”: if you want to do something horrible to people with technology, you must first inflict it on people without social power and then work your way slowly up the privilege gradient, smoothing the tech’s rough edges by sanding them against the human bodies of people who can’t fight back.

Thus we see the rise of all disciplinary technology, especially bossware, which started off monitoring forced prison labor, then blue-collar workers, then pink collar workers (like the largely female, largely Black work-from-home customer service reps who work for Arise):

https://pluralistic.net/2021/01/22/paperback-writer/#toothless

The pandemic saw the spread of bossware to affluent, “high-skilled” white-collar workers, from doctors to teachers to IT workers, as the idea of being monitored continuously in your own home, from camera to keystrokes, was normalized by the lockdown:

https://pluralistic.net/2021/02/24/gwb-rumsfeld-monsters/#bossware

And yet, what matters about bossware isn’t what it does — a keylogger that you control is just called “undo” — but who it does it to. When gig workers “seize the means of reproduction” and hack the apps that boss them around, they can turn the tables. That’s what’s happening in Indonesia, where Tuyul apps are produced by worker co-ops and small software vendors to give drivers direct control over their working conditions:

https://pluralistic.net/2021/07/08/tuyul-apps/#gojek

This is true disruption, where tech isn’t just used for regulatory arbitrage (as when gig-work apps are used to avoid labor laws by misclassifying workers as contractors):

https://pluralistic.net/2022/02/21/contra-nihilismum/#the-street-finds-its-own-use-for-things

That’s what makes Rida Qadri’s research so exciting: the premise that if workers can hack their employers back, bossware can become laborware:

https://www.wired.com/story/disruption-mobility-platforms-politics/

In the USA, companies like Para are creating apps that sit on top of the gig work dispatch apps, monitoring all the offers from all the different apps and auto-declining offers that are too low, forcing the algorithm to bid up the labor share of the companies’ income:

https://www.eff.org/deeplinks/2021/08/tech-rights-are-workers-rights-doordash-edition

Writing for IT for Change’s outstanding inaugural “State of Big Tech” issue, the Vidhi Centre For Legal Policy’s Jai Vipra presents “Changing Dynamics of Labor and Capital,” a deep, essential look at the way that tech affects labor struggles around the world:

https://projects.itforchange.net/state-of-big-tech/changing-dynamics-of-labor-and-capital/

Vipra’s report is fascinating not just for the eye-watering new ways that capital uses tech to inflict pain on labor, but for the ingenious, effective mechanisms that workers use tech to answer power with countervailing power.

For example, when workers delivering for the Swiggy app were unable to get the company to respond to the ways that the app was driving them into unsustainable and dangerous working schedules, they staged a “log-out strike” and collectively withheld their labor from the app, triggering a crisis that management couldn’t ignore.

Likewise, drivers for Ola began mass-cancelling rides to protest the company’s policy of not showing drivers their destinations and pay until they accepted a job — the resulting chaos forced the company to let drivers see all the details of an offer of work before accepting it.

These direct actions are driven in part by the platforms’ relentless pursuit of a reduced wage-bill, which sees them laying off swathes of back-office workers who once stepped in to mediate between gig workers and their algorithmic managers. When you can’t get anyone on the phone or a livechat to complain that your app wants you to drive off a pier and into the deep blue sea, collective digital power swings into action.

The Shitty Tech Adoption Curve means that we find the tactics of gig drivers working their way up the privilege gradient to white-collar workers, and sure enough, in Mar 2021, Goldman Sachs bankers coordinated a threat of mass resignation over the bossware monitoring them in their homes 24/7, complaining of 105 hour (!!) work-weeks:

https://www.thejakartapost.com/life/2021/03/28/goldman-sachs-overwork-accusation-hits-nerve-as-pandemic-blurs-work-life-line-.html

But ad-hoc coordination has its limits. Spinning up a new organizing group to counter each new bossware fuckery exacts a terrible price from already overstretched, precarious workers. That’s where unions come in. On the face of it, unionizing gig workers presents an insurmountable challenge: they are atomized, geographically dispersed and lack even a break room.

But tech taketh away and it giveth back. When Uber Eats bait-and-switched drivers into signing up in 2016 and then slashed their wages, organizers connected with other workers by placing small food orders with Uber Eats and then had organizing conversations with the drivers who delivered the orders:

https://www.ft.com/content/88fdc58e-754f-11e6-b60a-de4532d5ea35

Bosses push back. They’ve convinced gutless labor regulators to ban the use of work email addresses for union organizing; they send infiltrators to monitor private Facebook conversations, they plant spyware on phones and laptops to crack open Whatsapp group-chats. Location-aware ID badges let bosses follow workers around and target potential union organizers for retaliatory firings.

The same monitoring tools let bosses nickel-and-dime their workers, clocking them off while they’re “unproductive” (peeing, driving to pick up their next passenger or delivery, or only paying retail workers while a customer is in the shop).

It’s a mixed bag: in China, independent workers’ rights centers work almost exclusively through social media, “for both direct consultations and mass dissemination of information, and this use is contributing to the organizing of labor as well.”

And ironically, monopoly helps labor organizers: the rollup plays that have seen most CloudKitchens gathered into the hands of a few firms means that their workers are more likely to be physically proximate and able to organize labor resistance to their monopolist bosses.

A common labor complaint in the age of digitalization is that their bosses monitor and discipline them for their off-hours activities: think of Deutsche Welle and the AP firing journalists who used their personal social media accounts to express support for Palestinians’ struggle for justice.

Bossware vendors boast that they can monitor workers’ personal online activity “to help them stay focused” — something 72% of workers object to. It’s easy to see how this can become a focus of labor activism, especially as employers announce that they will fire any worker who refuses to supply a full list of their social media accounts for monitoring:

https://www.shrm.org/hr-today/news/all-things-work/pages/watching-the-workers.aspx

The next level of personal surveillance comes from “voluntary” health monitoring in which employees are required to wear Fitbits or other biometric tracking tools, or face increases to their health care premiums and other penalties. This is bad enough, but these biometric companies are choice acquisition targets for the biggest surveillance companies in the world, which means that you might one day wake up and find out that the data from your employer-mandated tracking cuff is now in Google’s hands:

https://www.eff.org/deeplinks/2020/04/google-fitbit-merger-would-cement-googles-data-empire

Neoliberalism got us into this mess, and tech was its willing accomplice. But Vipra makes a good case that tech can “increase the negotiating power of labor over capital.” For Vipra, this starts with access to data: in India, “analog” workers have the legal right to know their employers’ profit margins, which is key for collective bargaining. But digital workers don’t have this right:

https://medium.com/tech-people/new-labour-codes-explained-48a4679d4a29

Giving gig workers the right to their own performance data would help those workers secure competitive bids for their labor — denying workers access to this data is anti-competitive:

https://www.weforum.org/agenda/2021/09/workplace-data-rights-regulation/

This same data can be used to make the case for regulation and unionization: when it’s your word against your boss’s, it might be hard to interest public officials in protecting your working conditions. But when the data shows that gig workers are putting in 12–18 hour days without overtime, the case is harder to ignore:

https://www.justjobsnetwork.org/wp-content/pubs/reports/transformations_in_technology_report.pdf

Modern employers collect vast amount of data about their workers, but share almost none of it. Again, the important thing isn’t what the tech is doing, but who it’s doing it for and who it’s doing it to.

Vipra also singles out the one-sided nature of the platforms’ use of payment technologies. Modern payment systems mean that gig work platforms collect their customers’ money in near-realtime, but despite this, gig companies are the most delay-prone employers, paying workers after totally unjustifiable delays that give bosses free cash flow and force workers into precarity.

https://techcrunch.com/2021/09/08/former-head-of-mint-raises-4-5m-for-lean/

After this critique, Vipra proposes “a substantive agenda for labor” in five areas: algorithmic regulation, data sharing, remote work rights, financial rights, and “emancipatory automation.”

Algorithmic regulation: Algorithms should have “a minimum level of explainability”; “minimum performance levels” (error rates, transparency, etc); and “human involvement in decision making” must be mandatory (so you can get prompt and effective redress when the algorithm misfires).

Data sharing: Don’t just “data minimize” — “reorient it towards goals that are worker- and society-friendly.” Collect and share data on labor safety, and mandate that companies “collect, analyze, and share big data to protect workers’ rights.”

Remote work rights: The right to disconnect from work; the right to be paid for work equipment, including chairs, internet access, etc (I would add here, the right to have those devices configured to block employer monitoring).

Financial rights: The state should mandate financial interoperability and use account aggregators and open banking to “minimize[] the information asymmetry in favor of people for whom information is collateral.” Force platforms to disclose the commissions, fees, incentives, etc they offer to workers. Provide source-code for these systems to regulators.

Emancipatory automation: “Automation should mean less drudgery and fewer working hours overall.” This is what I’m getting at when I call for technologists to become full-stack Luddites:

https://locusmag.com/2022/01/cory-doctorow-science-fiction-is-a-luddite-literature/

Overall, Vipra presents a bracing, challenging view of the way that tech can serve both labor and capital, depending on how it is configured and used. I don’t agree with everything she says (the privacy section in data rights could use its own article of equal depth and critical analysis), but reading this made the hair on the back on my neck stand up (in a good way).

This is more or less what I had in mind back in 2009 when I was writing For the Win, about how multiplayer games could serve as organizing platforms for an international labor vanguard (the Industrial Workers of the World Wide Web, or Webblies):

https://craphound.com/category/ftw/

[Image ID: An altered version of J.C. Leyendecker's Labor Day 1946 cover illustration for Hearst's 'American Weekly' magazine. The original features a muscular worker in dungarees sitting atop a banner-draped globe, holding a sledgehammer. In this version, his head has been replaced with a faceless hacker-in-a-hoodie, and his sledgehammer has been filled with Matrix code-waterfall characters. Leyendecker's signature has been replaced with an IWW graphic depicting workers with upraised fists all joining together to form a gigantic fist.]

#pluralistic

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lllouisblog · 21 days

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Navigating Logistics: Efficient Solutions for Courier Low Value Shipments, CLVS Customs Clearance, and More

In the complex world of logistics, effective management of various shipment types and customs processes is crucial. From courier low value shipments to large item delivery, each aspect of logistics requires tailored solutions. This article explores efficient strategies and services for managing courier shipments, customs clearance, trucking, and more across North America.

Courier Low Value Shipments: Streamlining Small Shipments

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- **Cost-Effective Solutions**: Utilizing specialized courier services for low value shipments can reduce costs while maintaining timely delivery.

- **Integration with Warehousing**: Efficient warehousing solutions help manage inventory for low value shipments, ensuring quick processing and dispatch.

CLVS Customs Clearance: Ensuring Smooth Cross-Border Trade

CLVS (Courier Low Value Shipments) customs clearance focuses on the specific requirements for small-value packages crossing borders. Proper CLVS customs clearance is essential for:

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- **Streamlined Processes**: Efficient customs clearance processes for low value shipments help facilitate faster and smoother cross-border trade.

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- **Less-than-Truckload (LTL) Transportation**: Suitable for smaller shipments that do not fill an entire truck, LTL transportation offers cost-effective solutions for shipping across Canada and the U.S.

Air and Ocean Freights: Expedited and Global Shipping

Air and ocean freights are critical for both expedited and international shipping needs:

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- **Ocean Freight**: Cost-effective for larger shipments and international trade, offering reliable solutions for bulk cargo.

Drop shipping Supplier: Efficient Fulfillment and Inventory Management

A drop shipping supplier handles inventory and fulfillment on behalf of retailers. Key benefits include:

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Large Item and Package Delivery: Handling Oversized Shipments

Delivering large items and packages requires specialized logistics solutions:

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- **Large Package Delivery**: Ensures that bulky packages are delivered safely and efficiently, accommodating various dimensions and weights.

Best Practices for Efficient Logistics Management

1. **Leverage Technology**: Utilize advanced tracking systems and logistics software to enhance visibility and efficiency in managing different types of shipments.

2. **Choose Reliable Partners**: Select reputable carriers and customs brokers to ensure smooth handling of shipments and compliance with regulations.

3. **Optimize Supply Chain Processes**: Regularly review and optimize logistics processes to reduce costs and improve service levels.

Effective management of courier low value shipments, CLVS customs clearance, North America trucking, and other logistics services is essential for a streamlined supply chain. By adopting efficient solutions and practices, businesses can enhance their logistics operations, ensure timely delivery, and improve overall customer satisfaction.

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goldensunbalotiyaposts · 4 months

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athbharat · 5 months

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Truck Dispatcher Training Modules- Avaal Technology

Course Introduction:-

This course introduces concepts and issues in operations management and is designed to give a firm foundation in the basics of managing materials. It examines the influence of transportation on decisions made by businesses, from the standpoints of the users of transportation and carrier management. It focuses on processes that add value through the production and delivery of services and products in the supply chain, and the tools needed to manage these processes effectively.

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During the Trucking dispatch course, you will learn how to set up, manage, and grow a trucking company and gain all the skills required to be a dispatcher.

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avaaltechnologysolutions · 5 months

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How to Master Truck Dispatch with Avaal Technology Solutions in Canada

Are you intrigued by the dynamic world of trucking and logistics? Do you aspire to become a skilled truck dispatcher? Look no further! Avaal Technology Solutions offers an exceptional Truck Dispatch Specialist Course that equips you with the knowledge and expertise needed to excel in this field across Canada and the USA.

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dinomytecrm · 6 months

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Streamlining Success: Field Service Software and CRM for Small Businesses in the USA

Small businesses in the USA are constantly looking for ways to boost productivity, raise customer happiness, and spur growth in the current competitive landscape. Two essential tools that have revolutionized operations for small businesses are Field Service Software and Customer Relationship Management (CRM) systems. Let's explore how these solutions are streamlining success for small businesses across the USA.

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ship2anywhere · 10 months

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Shipping From The United States To Australia Using Ship2Anywhere

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ict-reports · 1 year

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Construction Equipment Rental Market Update: Recent Developments and Future Outlook

The report elaborates the growth rate of the Industrial Cybersecurity Market with help from and analysis based on a thorough and trustworthy investigation of the company profile. Fortune Business Insights™ in its latest report published this information.The study provides a thorough analysis of the market, market size, market share, insights, appraisal for developing segments, and many other crucial market characteristics in the Industrial Cybersecurity Market industry.

The report presents the overview of the market with the production of the cost, dispatch, application, use volume and arrangement.Market research aids in creating successful company strategies, and its significance has increased dramatically as companies use digital channels to interact with their target markets.

For More Information, Visit-https://www.fortunebusinessinsights.com/industrial-cybersecurity-market-104557

List of Top Key Players in Industrial Cybersecurity Market:

IBM Corporation (New York, United States)

ABB Ltd. (Switzerland)

Check Point Software Technologies Ltd. (Israel)

Schneider Electric (Rueil-Malmaison, France)

Mcafee, LLc (Intel Security) (California, United States)

Cisco Systems, Inc. (California, United States)

Honeywell International Inc. (North Carolina, United States)

Microsoft Corporation (Washington, United States)

Siemens AG (Munich, Germany)

Trend Micro, Inc. (Tokyo, Japan)

Splunk Inc. (California, United States)

Rockwell Automation, Inc. (Wisconsin, United States)

Bayshore Networks, Inc. (North Carolina, United States)

Broadcom Inc. (California, United States)

Kaspersky Lab (Moscow, Russia)

Dell Inc. (Texas, United States)

Proofpoint, Inc. (California, United States)

FireEye, Inc. (California, United States)

Symantec Corporation (NortonLifeLock Inc.) (Arizona, United States)

Palo Alto Networks (California, United States)

An Overview of the Impact of COVID-19 on this Market:

The emergence of COVID-19 has brought the world to a standstill. We understand that this health crisis has brought an unprecedented impact on businesses across industries. However, this too shall pass. Rising support from governments and several companies can help in the fight against this highly contagious disease. There are some industries that are struggling and some are thriving. Overall, almost every sector is anticipated to be impacted by the pandemic.

We are making continuous efforts to help your business sustain and grow during COVID-19 pandemics. Based on our experience and expertise, we will offer you an impact analysis of coronavirus outbreaks across industries to help you prepare for the future.

Have Any Questions, Ask Our Experts: https://www.fortunebusinessinsights.com/enquiry/speak-to-analyst/industrial-cybersecurity-market-104557

Report Highlights:

A comprehensive overview of Industrial Cybersecurity Market Size

Significant factors boosting, restricting, challenging and providing an opportunity to the market

Key insights and major industry developments

Significant players functioning in Industrial Cybersecurity Market Size

Major strategies adopted by players such as the launch of new products for better revenue generation, company collaborations, and others

Other market trends

Regional Analysis for Industrial Cybersecurity Market:

North America (the USA and Canada)

Europe (UK, Germany, France, Italy, Spain, Scandinavia and Rest of Europe)

Asia Pacific (Japan, China, India, Australia, Southeast Asia and Rest of Asia Pacific)

Latin America (Brazil, Mexico and Rest of Latin America)

The Industrial Cybersecurity Market Size research report provides a thorough evaluation of the sector. The report's estimates were developed based on well-established research philosophies and hypotheses.

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lonestarclassictruck · 1 year

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How Dispatch Companies Help Truck Owners Reduce Cargo Theft Risks in the USA

Cargo theft is a significant concern for truck owners and operators in the USA. With valuable goods being transported across vast distances, criminals often target trucks as lucrative opportunities for theft. To combat this threat, dispatch companies play a vital role in providing innovative solutions and comprehensive strategies to help truck owners minimize the risks of cargo theft. This article will explore the various ways dispatch companies assist truck owners in safeguarding their cargo and ensuring smoother transportation operations. Advanced Route Planning and Tracking: Dispatch companies employ sophisticated technologies and software to optimize route planning and tracking. By using GPS-enabled systems, they can monitor trucks in real-time, ensuring they follow designated routes and avoid high-risk areas known for cargo theft. Additionally, dispatchers can respond promptly to any unexpected deviations, ensuring that the cargo remains under constant surveillance. #DispatchServices #TruckDispatch #USADrivers

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trucksdispatchservicesc · 1 year

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How Dispatch Companies Help Truck Owners Reduce Cargo Theft Risks in the USA

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nemtclouddispatchsoftware · 2 years

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What Certifications are Needed To Start a NEMT Business?

It's important to know what documents you'll need to start your own NEMT business. This article explains What Certifications are Needed To Start a NEMT Business? Click Here: https://nemtclouddispatch.com/blog/what-certifications-are-needed-to-start-a-nemt-business

#modivcare #mtm #nonemergencymedicaltransportation #dispatch software #scheduling software #pricing #nemt #usa #nemt software #nemt business #nemt dispatch software #nemt billing software #non-emergency medical transportation #billing

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lllouisblog · 1 month