#desn2002

[gemmaworkumdesn2002]

Week 6: Presentation an Feedback

For week 6, we decided it would be best to meet up before class to polish our presentation a little more with (mostly) everyone’s input. We further defined research and ideas for a design solution backed up with empathy and definition of our design thinking process, this included redefining our stakeholder interview with our created persona and their user journey. Identified other factors such as sustainability goals for our future prototype and created propositions of our ideas and prototype that reflected the brief and target users. Once we were happy with our draft presentation, we assigned everyone roles as to who will speak each slide/topic. After our presentation, we reflected on other’s input and feedback from fellow students and our tutor. 

www.slideteam.net. (n.d.). Implementing design thinking powerpoint presentation slides. [online] Available at: https://www.slideteam.net/implementing-design-thinking-powerpoint-presentation-slides.html. 

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[lwdesn2002]

DESN2002 Blog

Lachlan Whitton 

C3404890 

DESN2002

Assessment 3 

Process and development 

Our wicked problem prototype is an app based on the “MockingBird program”. Our idea adopts a similar name to avoid confusion but also to pay homage to the original idea. 

Our prototype is called “The Mockingjay Program” 

The Mocking jay program is an app designed for foster families that are already in the “Mockingbird program” or any new families in the same program too.

The “MockingJay” program introduces the “Mockingbird” program into the modern and digital era of products and services. The app is designed to provide an easy assistance, contact and accessibility for foster families to connect with others that share similar features about themselves or each other, stemming from religious beliefs, culture, age etc.

The “Mockingjay” program being a digital addition to life without barriers will encourage new foster parents to join and improve the quality of life for unfortunate children. Being digital the “MockingJay” program has the undeniable potential to become the most user friendly program for foster parents and families. This will then also create a positive outcome for foster families within Australia and in future could be used by Foster family organisation around the globe 

Personal responsibility 

“The first step in the process is what we call the Understand phase: if you're going to work in a certain area you really need to talk to experts.”

In the beginning we didn’t know all the answers and we still don’t know all the answers so we have to do a deep dive to find out all the information we could to have the most statistically accurate results possible, which was my job.

In my personal responsibility within the assessment I felt that I had to put in a little more effort personally within researching as I had special provisions regarding public speaking and presentations in the classroom and within an assessment setting, which my group accommodated for easily and without pushback. My main role for the wicked problem was primarily surrounding online research, and finding out all the various things that the mocking bird program does and if there were any ways a specific detail could be improved upon. 

I also took control of sending emails to LWB to gain a better understanding around the mocking bird program. 

(especially surrounding the confusion on if the mockingbird program was running or not) 

Fear of failure was one thing we didn’t have as a group as we initially walked into the prototype with the impression that the “MockingBird” program had already failed before 

“One of the biggest impediments to adopting design thinking is simply fear of failure”

Prototype

“Through prototyping, the design thinking process seeks to uncover unforeseen implementation challenges and unintended consequences in order to have more reliable long-term success.”

During our tutorial in week 8 we were all tasked with building a prototype of our wicked problem using LEGO,  using this approach really helped visualise our prototype and what new avenues we could take to push it to the next level; how we could continue to build onto our prototype the most effective way possible. 

Our Lego prototype was a Roundtable that represented the multiple foster families coming together and interacting with one another and discussing their shared topic of fostering children.

During this same prototyping exercise we also constructed a “3-2-1 project pulse check” which helped us understand our process by thinking about our concept before and after the prototyping and how any possible thoughts could’ve changed. 

3 representing “3 things we’ve learnt” 

2 representing “2 questions we have” 

And 1 being “1 thing we could’ve done differently”

Through this process we discovered that the 3 things we learnt were:

how the mocking bird program is a community based organisation for Forster parents to raise awareness of different realities of being a foster carer for  children

How as a group we will be able to have different roles when we have one focused goal and be able to share the workload 

Understanding prototypes are still a working process are is a tool to getting you one step closer to the end goal

The 2 questions we had were:

how would this work long term as a finished product?

 Would we be able to make it popular enough to encourage an increase of foster parents to join?

And the singular thing we could’ve done differently was:

To give ourselves a variety of ideas and expand on them to be able to transform a prototype into a user friendly experience as a finished product/service.  

Summarised below is the timeline for the “Mocking Jay” program timeline the group constructed based in the eyes of a potential foster parent signing up and going through what the app does within the process of fostering. 

Does research and comes across the Mockingjay program. 

Families enquire and sign up for program

Taken to a database where they will enter personalised information based on their details and personality.

 formalise groups of parents based on this and group them together in a support network, they are placed in an app where they are able to communicate and organise hang outs.

For the first 6-12 months they are able to access extra support services such as counselling and possibly extra respite care to get them out of their current situation.

From here, they should by now be getting along well enough that they are able to push on from here and organise their own catch ups and use each other as a support network without our assistance.

They are still given access to the home hub provider as we see this as a necessary function going forward.

Problem solving 

“The third space of the design thinking process is implementation, when the best ideas generated during ideation are turned into a concrete, fully conceived action plan. At the core of the implementation process is prototyping, turning ideas into actual products and services that are then tested, iterated, and refined.”

Creating an actual working app was out of the question but providing screenshots digitally created show exactly how the app would be implemented into the everyday lives of existing and future foster families. One of our problems that stunted me initially was discovering from “Live Without Barriers” themselves that the mockingbird program never shut down; however, we were told otherwise by a representative.  After clearing up that problem and receiving confirmation that the “Mockingbird” program never actually stopped, we were able to shift our focus to not just solving a problem, But to sell an idea of a successful program and how to convert it into something that can be elevated to be way more user friendly and introduce this program (the mockingbird program) Into the modern age of technology. 

“Design Thinking is a process for solving complex, open-ended problems that don’t have a “right” answer”

By creating an app to convert the “Mockingbird program” into the “Mockingjay program” we aren’t saying that the use of an app is the only way to try to solve the problems that surround foster families and Life Without Barriers but it’s an avenue we can take as with the use of the digital era we are able to use a database that has information on the foster parents and children to group families together based off:

cultures 

Religion 

Age 

Interests 

Location 

Gender 

Background 

Trauma 

Disabilities 

By using this method we are able to eliminate any possible problems around families not getting along for any various reason. 

By converting into an app the problem of contact can be dwindled down as the app would have 

Group chats 

Message boards 

Timelines etc

Using these features any problems within the app around communication would be almost eliminated.

In the end I believe that the “Mockingjay”

Program will 100% have a positive outcome on the foster families of the world and will definitely help children find and connect to those who are similar to them and will create unbreakable bonds between each other.

[ashdavies]

How the readings assisted me in the creation of Ashes & Co.

Forming an understanding of Design Thinking

When beginning DESN2002, Design Thinking was a foreign concept to me. In order to gain the necessary understanding of what this process offers and why, I turned to the weekly readings.

IDEO’s 'Design Thinking Defined' was at first very hard to understanded without previous context. For this reason, when I first explored this webpage, I felt I hadn’t taken anything away from it that I could apply practically. To solve this I looked into ‘Why Design Thinking Works’ which helped explain the ideas being explored in IDEO’s definition upon second read through.

IDEO. “IDEO Design Thinking.” IDEO | Design Thinking, IDEO, 2024, designthinking.ideo.com/.

‘Why Design Thinking Works’ Was an incredibly informative article which gave me a base understanding of the reasons the Design Thinking Model was created. It outlines how this model achieves superior solutions at a lower cost and risk as well as accounting for a vast range of perspectives and ideas.

Liedtka, Jeanne. “Why Design Thinking Works.” Harvard Business Review, Sept. 2018, hbr.org/2018/09/why-design-thinking-works.

I found reading the interview with David Kelly 'Design Thinking for Social Good' was a great way to learn about practical applications of Design Thinking within an educational environment. Kelly addresses how IDEO wants to inspire creativity and innovation in children through the design thinking methodology. The only issue I found with this reference was the PDF’s format cut off some of the content.

Solomon, Avi. “Design Thinking for Social Good: An Interview with David Kelley.” Boing Boing, 22 Sept. 2012, boingboing.net/2012/09/22/design-thinking-for-social-goo.html.

Watching Natasha Jen’s reflection on design thinking was a great way for me as a designer to see a different perspective on the design thinking model. This helped foster my creativity and stop me from getting too caught up in a singular way of thinking.

Design Indaba. “Natasha Jen: Design Thinking Is Bullsh*T.” YouTube, 22 Aug. 2018, www.youtube.com/watch?v=V8gjDsW3lsY.

Wicked Problems

In order to correctly address, the wicked problem assigned to my group I needed to conduct research into what defines a wicked problem and how that can be addressed through innovative design.

Notes taken when reading 'Facing Complexity'.

Daniel Christian Wahl. “Facing Complexity: Wicked Design Problems.” Medium, Age of Awareness, 29 Apr. 2017, medium.com/age-of-awareness/facing-complexity-wicked-design-problems-ee8c71618966.

The article ‘Understanding where recycling goes wrong’ is an informative dive into a singular wicked problem. I was able to apply the processes used in this article to better understand my own wicked problem. Asking questions such as who/what/when/why/where is crucial in identifying the issue and its key stakeholders.

Ming. “Understanding Where Recycling Goes Wrong: A Wicked Problem.” Transition Design, 25 Jan. 2016, medium.com/transition-design/understanding-where-recycling-goes-wrong-a-wicked-problem-d8d4ad1dd6f5.

Empathy Maps and Understanding Stakeholders

The first step in the Design Thinking Model is to empathize with stakeholders, in order to both document findings and deeper understand our stakeholders I created empathy maps. Before creating these diagrams, I had to grasp what empathy is.

This video is a very concise and engaging explanation of what empathy is, specifically in comparison to sympathy.

RSA. “Brené Brown on Empathy.” YouTube, 10 Dec. 2013, youtu.be/1Evwgu369Jw. Accessed 11 June 2024.

The goal for Ashes & Co is to create innovative solutions for the lack of education and awareness around fire safety. IDEO’s post COVID article 'How Would You Reimagine Learning' was crucial in understanding how design can be changed to create more opportunities for learning. This article is from the perspective of students but can be applied to teachings of all sorts.

Stolzoff, Simone. “How Would You Reimagine Learning? 5 Visions for Our Post-COVID Future.” Www.ideo.com, June 2020, www.ideo.com/journal/how-would-you-reimagine-learning-5-visions-for-our-post-covid-future.

Prototyping & Testing

During the second part of this assignment, the direction for Ashes & Co has been defined and my group moved its focus to Prototyping and testing.

This article by the Interaction Design Foundation outlines the fourth stage of the design thinking methodology, prototyping and emphasizes the nonlinear nature of this process.

The IDF encourages creating a low- fidelity prototype as they are quick to produce and make it possible to create fast changes with little risk. The first low-fidelity prototype I made was with my group, where we experimented with creating a community center out of LEGO.

Rikke Dam, and Teo Siang. “Stage 4 in the Design Thinking Process: Prototype.” The Interaction Design Foundation, The Interaction Design Foundation, 30 Nov. 2018, www.interaction-design.org/literature/article/stage-4-in-the-design-thinking-process-prototype.

‘Our Common Future’ is a book published in 1987 and indirectly touches on fire safety through the lens of sustainability and climate change. Along with this it speaks on better preparation around natural disasters which was a useful perspective to draw on for my work.

WCED. Our Common Future. Suffolk, Oxford University Press, 1987.

[erinbrownesblog]

Introduction to DESN2002 Design Thinking and Innovation

Week 1

During our first lectorial, we focused on an introduction to Design Thinking Methods. What it is, and why it's important. We focused on the fact that Design Thinking starts with people, Empathising with our community or specific clients is the foundation of any Design Thinking project. Human-Centered Design is an imperative section within the entire design process. It allows for the designer to see things from a different perspective that they may not have considered before, as it requires us to understand things working in real life situations instead of just theoretically.

As we can further see from “Harvard business review”, Vol.86, no.6, June (2008), pp. 84-92. “Innovation should factor in human behaviour, needs, and preferences… especially when it includes research based on direct observation - will capture unexpected insights and produce innovation that more precisely reflects what consumers want.”

We were further shown within this introduction that the design thinking process is usually shown as a five step process. We can see this within the Stanford d. School model, however, there are many different models which show a similar process such as the Double Diamond, the IDEO Human Centered-Design and Design for America, Student Social Innovation Firm.

After looking in depth at the concept of each stage within the design model processes. We delved into the fact that Design Thinking is a mindset not just a step-by-step process. Looking into this, we understand that there are a lot of layers to the entire design process that requires understanding from many different departments. Within this lectorial we were then given an exercise to explore this in person.

We were tasked to draw a diagram of instructions explaining how to make toast using visuals only. After looking at a few different peoples' drawings, we were able to understand the importance of empathy within starting a design project. We could see this as some illustrations showed making toast differently depending on cultural background. Designer bias is something that we were able to understand within that moment using real life situations. “The user becomes part of the design team, an integral part of exploring possibilities.” Salvo (2001). P.275. Lectorial slides week 1.

[pleaseignorethisisanassignment]

Introduction to Design Thinking and Our Wicked Problem

“Design Thinking is a human-centred approach to innovation that draws from the designer’s toolkit to integrate the needs of people, the possibilities of technology, and the requirements for business success”

- IDEO, no date

Within the first few weeks of DESN2002 we were introduced to a range of seemingly foreign ideologies, ultimately Design Thinking was understood to be providing linear models of understanding the ever-changing needs of users within the context of sustainability and the rapid developments of technologies. As suggested by Dennis Hambeukers (2019) Thinking like a designer is characterised primarily by learning, by not assuming knowledge of a complex topic but instead by creating, revising and relearning. Further, Wicked Problems in particular recognise the ‘interdependence of diverse factors and stakeholders’ (Wahl, 2017), contrasting the traditional causation conceptions of design solutions ignoring the contextual demands and the need for a holistic perspectives.

Our allocated Wicked Problem that we as a group were to solve was:

‘How can museums (such as Lake Macquarie’s Museum of Art and Culture remain relevant, especially for young people?’

Our solution had to be developed with intersectionality in mind, attempting to give voices to those not accurately or fairly represented within the current arts sector. In addition to this, we were to actively communicate with and contribute to achieving the relevant Sustainable Development Goals (SDG’s) established by the United Nations.

References:

Design thinking frequently asked questions, (no date). IDEO. Available at: https://designthinking.ideo.com/faq/whats-the-difference-between-human-centered-design-and-design-thinking#:~:text=Design%20thinking%2C%20as%20IDEO%27s%20Tim,the%20requirements%20for%20business%20success. (Accessed: 07 May 2023).

Hambeukers, D. (2019) Design thinking and learning, Medium. Available at: https://medium.com/design-leadership-notebook/design-thinking-and-learning-fefd64f9bd1c (Accessed: 08 May 2023).

Wahl, D.C. (2019) Facing complexity: Wicked design problems, Medium. Available at: https://medium.com/age-of-awareness/facing-complexity-wicked-design-problems-ee8c71618966 (Accessed: 08 May 2023).

[charlie-c3398239]

DESN2002

Charlie Donald - c3398239 Assessment 3

[assignment3-cind2002]

CIND2002 BLOG - GUANHUA LYU

In the 1 Semester 2023, I learned the DESN2002 Design Thinking course. The DESN2OO2 mainly focused on Wicked problem and works with in a group. In the course, it is a no-nonsense way of thinking method and technique to help designer. In the co-design, participatory design and empathy mapping and personas that are better to let user to experiential. For example, Collaborative-design originally is involving clients and users of products or services in the development. It is incorporating exploratory survey or generative that helps to define what the problem entails and how to solve the issues that will enhance the developmental design. Furthermore, participatory design, as a collaborative design, actively involves users and stakeholders in the process. Their main goal is to use relevant knowledge and experience to create better ways to meet people's needs and expectations. Also, as far as empathy mapping of simple visuals is concerned, it can map out the persona of the customer through the causes of the customer's influence, such as feelings, environment, behaviour of the customer. In the future, the empathy Map is a collaborative tool that are teams can use to gain a deeper insight into their customers, an empathy map can represent a group of users, such as a customer segment. It was originally created by Dave Gray and much popularity within the community

In my group (stop the bus) assignment 1, it is inclusive public transport in the hunter, the wicked problem is about How might we ensure that people with intellectual disability are able to navigate public transport in the hunter safely and confidently, In the stakeholder’s part, we illustrate 7 points that are party an interest in a filled or can affect or be affected by business, the typical corporation are its investors, employees, customers and suppliers. Such as we put up with people with intellectual disabilities who use public transport, carers/support workers, employees of transport NSW, the general public who also use public transport , In addition , in terms of Empathy Map that’s is very helpful for project , it look like a circle thinking ,includes what do they think and FEEL, what do they do, what do they hear, what are we empathising with , what do they need to do ,what do they see, what do they say that are better make users to understanding. In the week 6 before. We learned the Design Thinking Methods, which includes systems, service, and interaction design. And Creativity for Purpose that is in order to put up with wicked problems from our community, another thing that left a deep impression on me is interdisciplinary practices in research that includes interview, date, collection, digital footprints. For instance, in our first assignment 1, we use da data graphs that is in order to male people know what is the take up percentage for our parts.

Next, the Blog will introduce practical methods and techniques for prototyping. In sometimes, prototypes are often used in the testing in a design thinking process that in order to decide how can ensure user behave with it and put up with new solution to problems and find out whether it has been successful. For example, in our assignment 2 that is introduce better bus, in the prototype parts, it includes function, ideas. In terms of the function, it aims to let the bus be smarter, especially, when we bus station designer a smart signal button to help disable get on bus, designers need to know what is the user-experience, and if designers’ ideas work. Furthermore, the Blog will continue to introduce Rose, thorn, Bud in design thinking, which is an extremely versatile design thinking tool. It aims to identify what is working(rose), what is not working (Thorn) and what can be improved (Bud). For group or team, it can be used by them to self-reflect on current projects or overall processes.  A mainstay of design thinks, Rose, Bud, and Thorn as framework is a great way to define problem, and quickly assess your work efficacy and confirm any things need improvement. For example, in our project (Better bus), what is our most proud of in the project that is promo material video. In the video, it shows a pretty good video vision, design of character picture and wonderful soundtracks. Furthermore, what is working now, but could be working better in the future in our project. For instance, connected to costs, pressuring government in to change, Targeting government stakeholders. Bus companies need to have more funds to update damping function, regularly inspect buses. In terms of government into change, it maybe needs to extend more bus stuff position and provide some first-aid training for bus station staff that can help some people with heart disease and low blood sugar. It gets better for thorn shows what we most stress, it is interviews part. We choose several questions for interviewer (when asked about the effectiveness of the better bus system, how would you describe some of your issues when it comes to catching a bus) that is very helpful for our interview parts, However, we maybe need to know more details, such as questionnaire that can collect some details about bus issues.

Another parts of blog will be storm board, even if we are brand new to a new field or completely new to some design thinking and the process, The rose, Bud, and Thorn that are very useful in storm board, which can be easily used between beginners and professionals is valid for everyone. Storyboards can help people to understand what is going on step by step and what is happening overall.

Throughout my coursework, design thinking is an interactive, non-linear process that focuses on collaboration between users and domain professionals who can bring innovations to life based on what users think, feel, and solution. On coursework, the majors of our group members are about music, design, art, for example, each group member has a unique part, for music students who is doing soundtrack in video, for design or painting students they are doing video Visual, such as drawing a storyboard or designing a video character. Each group member contributes to an idea or plan. On my team, we split the work fairly and set up a table to decide which things need to be done and which members want to do those parts. During the discussions, each member reflected on the merits of our project in a positive manner. For example, our project came up with smarter bus stops, and one day we made a bus stop model out of Lego bricks that included smarter red buttons on bus station, more metro buses, more bigger bus screen, which are more helpful for our project. It can five us some inspiration in our video part. In the course, I have deep impressions as this course is very useful for creative industry.

To sum up, design thinking courses can be very helpful for creative students, allowing students to get some inspiration or strengthen their collaboration skills. Even though we encountered some difficulties in the project, but we gradually solved each academic problem, such as the interview part in the project, we need to think about what questions the interviewer will ask or how to make each group member agree with different points of view, so This course not only taught us the importance of cooperation, the importance of communication. In the future, design, as a popular major, will allow more and more creative industry students to try more jobs, such as video editing, designers, and architects. Design thinking is a human-centered approach to innovation based on understanding user needs, rapid prototyping, and generating creative ideas, which are change the you develop items or services, and organizations. So, students or workers can develop more fully in their field. Next , we will to try different music Blogs, please pay attention to the website link if you interested

Reference list

OneHourProfessor. (2018, Jan 17). How to start a Music Blog- In 3 Easy Steps. [Video]. YouTube. https://audiohype.io/resources/best-music-blogs/

ACMI. (2017, Nov 29). What is a storyboard. [Video]. YouTube. https://youtu.be/6aTnEanIXBk

Audiohype. (n.d.). The Best Music Blogs in 2023. https://audiohype.io/resources/best-music-blogs/

CAREERFOUNDRY. (n.d.). What is design thinking? A Comprehensive Beginner’s Guide. https://careerfoundry.com/en/blog/ux-design/what-is-design-thinking-everything-you-need-to-know-to-get-started/

[isabellapdesn2002]

Looking for directions? Look no further

Hello, person reading this! You've stumbled onto my blog for Assessment 3 of DESN2002. Let's hope this works!!!!

You can either scroll down and read my blog out of order, or click here to go to the start!

You can also check out my reference list here!

Happy reading!

- Isabella, aka c3393680

[eviedalton]

DESN2002- Weeks 11, 12 and 13 (Presentation)

This week Lydia and I got feedback from SLAYEE on our app interface and the team was really happy with how it turned out, just a few changes needed to be made. Using week 8's course reading 'Stage 4 in the Design Thinking Process: Prototype' (Rikke Dam & Teo Siang, 2018) Lydia and I repeated the 'prototyping and testing' stage a few times to perfect the final app interface prototype. SLAYEE collectively added to the final presentation and worked on the sections we were individually going to read out. Yas, Annelise, Sam and Emily-Jane finalised the promotional video to a high standard and the team is pleased with how well it promotes our app.

Following Design Thinking Methods and Processes throughout our design process everything was ready for the presentation and submission. We are all significantly pleased with the standard our project was finalised to, and what we were able to achieve together in an attempt to solve the wicked problem.

[gemmaworkumdesn2002]

Week 5: Persona and Presentation

During week 5 is when we began the draft for our presentation, within the creation of our draft, we also work on creating a target persona based on our brief, empathy map and user journey. A persona is a representative of a user, helping designers and developers empathise with their users backgrounds and views. Creating presonas grounded in user research, design teams can avoid drawbacks associated with designing for extreme user anecdotes. We also went through a design thinking process map, including empathising, defining, ideating, prototyping and testing, however we only went into depth with empathising and defining so we could provide a clear and cohesive presentation on our understanding of the assignment and make the ideating and prototyping process much easier for ourselves in the future.

www.ibm.com. (n.d.). https://www.ibm.com/garage/method/practices/think/practice_personas/.  [online] Available at: https://www.ibm.com/garage/method/practices/think/practice_personas/. 

[desn2002bloga3]

DESN2002 - Week 1

Well, well, well… here we are - back to another semester at university! Week one for Design Thinking was certainly interesting. Starting the week off with the lecture, we were introduced to what design thinking is all about. Having completed some of the readings recommended I had a brief understanding of what we were discussing. I found reading the IDEO Design Thinking article quite interesting. The CEO Tim Brown (2018) has stated that Design thinking is a human-centered approach to innovation that draws from the designer’s toolkit to integrate the needs of people, the possibilities of technology and the requirements for business success. This put it quite simply for me – this is important! This will help me for my future in the creative industry not only while I’m at university but also in the professional workplace. So let the learning begin!

Following this up in our first tutorial, we were tasked with drawing the process of making toast. Only able to use images, arrows and limited use of numbers it seemed challenging.

So off I go, drawing what I think to be the process of toast (fig. 1). Figure 2 displays the step where we had to condense it to the least number of sticky notes possible. Next, figure 3 displays teamwork – wow I know! We ended up getting into groups and collaborating without speaking, finding similarities within our sticky notes to overall create the process of making toast. During the process, I think it was hard to see the point of drawing each part. But looking back on this, you can understand that it was designed to kick start our design thinking without us even knowing as well as learning how to communicate in a group of new individuals. Design is really a process of making impact on the world by doing this kind of creation of something new to the world and then getting it out there. (Solomon, 2012)

Week 1 Bibliography:

Brown, T. (2018). IDEO design thinking. IDEO. https://designthinking.ideo.com/ 

Solomon, A. (2012, September 23). Design thinking for social good: An interview with David Kelley. Boing Boing. https://boingboing.net/2012/09/22/design-thinking-for-social-goo.html 

[wickedproblemsblog]

Welcome!

Hi all, welcome to my blog!

This blog will outline my journey when working on a multi-part group assessment task for the course DESN2002 at the University of Newcastle. It will explore the challenges that I have faced along this journey as well as the many things that I have learnt along the way.

[ratbagcollective]

DESN2002 ASSESSMENT 3

Blog 9

We gave our presentation today and the team delivered a clear and concise message on how our app Embrace was going to enter the problem space. We acknowledged early in the process our wicked problem ‘knowing the whole person’ is one that wasn’t going to be solved, but our solution would minimise the impact of the problem on the client, worker, employer and industry.

IMAGE COURTESY OF https://behaviouraleconomics.pmc.gov.au/sites/default/files/projects/ndis-workforce-retention-survey.pdf

The disability support industry is currently not meeting UN sustainability target number 8, because of the four main reasons listed above.

IMAGE COURTESY OF https://sdgs.un.org/goals/goal8

Our goal with Embrace is to reduce the current high turnover in the disability industry. 43% of staff feel over worked and a large number have complained about workplace culture and a feeling of not being supported.

This app is designed so all the major stakeholders; Client, Worker, Service Provider/Employer can have access and provide support for each other.

IMAGE COURTESY OF ME, I MADE IT FOR THE PRESENTATION.

If workers are supported by the employer in terms of training/resources that Embrace could provide,  as well as safety both physical and mental health the staff are more likely to want to continue to work for the provider. Which reduces staff turnover which intern is better for the client to keep consistency in their lives. 

By reducing the labour turnover the NDIS resources allocated by government would be used in a more effective manner. Shifting the economically conservative view that the NDIS is a financial cost to one of a resource that needs investment, which provides a service to the most vulnerable members of society as well as provides gainful employment to the proletariat which benefits the economic growth of the nation. 

The positive impact that Embrace could have on 8 would also effect number 3 on the UN sustainability targets

IMAGE COURTESY OF https://sdgs.un.org/goals/goal3

Mental health is a big concern for workers and clients which impacts on their families and the broader community. Minimising these issues means sustainable, gainful and meaningful employment in the disability support industry which works towards creating more inclusive and resilient cities, as the carers can provide support to the clients. Which serves towards goal number 11 on the UN sustainability targets.

IMAGE COURTESY OF https://sdgs.un.org/goals/goal11

[c3349665]

Week 2 & 3 - Getting Into Groups and Discussing Our Chosen Wicked Problem

I was actually away for the week 2 class so I can’t really write much about that. I knew it was the class where we were getting into our groups so I was worried about missing out on that. However, when week 3 got here, before class I went to a local cafe, The Press Bookhouse, and I noticed that there was a group of students talking about the class. I asked them if they were talking about DESN2002, which they were and then I asked if we had got into groups the week before, which they did and I asked if they knew what happens if you were away for that. They then asked if I wanted to join their group, luckily, which I did. I’m so thankful and happy to have been able to join that group because they are such a lovely group of people and they are all hard workers. It was also good that they had things for me to do and to add to the group! 

The wicked problem that we chose to do was the Lake Macquarie Musuem of Art and Culture. The musuem wants to know what they can do to bring more people into their musuem, in particular those aged 12-25 years old. So we started to brainstorm ideas for things that would attract more younger people, like particular exhibitions, getting the musuem to have an app, etc. We also thought about what adveritisement we could use such as, posters, podcasts, radio, etc.  

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Week 3 Desn2002

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Week 13/14: Reflection

And we���re done! Overall, the concept for this course was super fun, and there were a lot of moments of triumph, trouble solving, group bonding, and fun stuff that I loved. But I am leaving with a lot of regret with how my overall group dynamic went. I had to take on a micromanaging role to get everyone to contribute and do their work on time, and it ended up being extremely exhausting. For context, it led to me doing the presentation designing and the supporting documentation PDF entirely by myself, start to finish. I was hounding people up to the last minute to send me links, files, and it really made it stressful. Don’t get me wrong, I love this project, I just wish I didn’t have to manage it this way. But, in the end, I’m happy with the final product, so I’ll be staying positive about it for now.

Thank you so much for reading!