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Changes in the Past and Future of Robotic Process Automation

Robotic processes Automation (RPA) is one of the most interesting developments in business process management (BPM) in recent history. Some industry experts believe that it can be even more transformative than cloud computing.

However, is this game changing technology so new? Any BPM practitioner with a sense of history knows that RPA has been around for a long, long time. For example, inbound call centers have been using interactive voice response systems (IVRS) for years. These systems employ robots to guide clients, accept the tone of the keys or voice-based responses and pass the instructions to the underlying application to complete a transaction. Similarly, optical character recognition (OCR) technology, also classified as software robots, has been used for some time to offer high automatic extraction efficiencies. In addition, since the advent of web-based solutions, the industry has always used Internet BOT (abbreviated form for robots) for the automatic publication of data. The software testing industry has used a similar type of automation for many years to publish data in applications to manage functional, integration, users and, more significantly, regression tests.

What is different from the latest wave of RPA is the maturity of both the technology and the business processes to which it applies. The RPA market is advancing rapidly, and the widespread adoption of robotic automation could radically reshape the BPM market. In my opinion, this transformation will be driven by the search for five results:

Cost reduction: software robots generally have at least one third of the price of an offshore FTE.

Efficiency: RPA can operate 24x7 without interruptions as long as the underlying applications are available.

Accuracy: Human FTEs make errors in data entry, while robots perform the same task in the same way as long as a judgment call is not required when processing transactions.

Improved audit and regulatory compliance: robots can provide detailed audit records that enable advanced business analysis and better compliance.

Easy change management: robots preserve the integrity of the application and data by leveraging the existing application's presentation layer and reusing application logic, existing databases and validation without deep understanding or reengineering.

In summary: RPA is not new. Undoubtedly, you and your organization have already been affected by robotic automation in one way or another. However, they say that there is nothing as powerful as an idea whose time has come. And the moment of transformation driven by RPA is now.

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Contact Center Solutions Market In-Depth Profiling Of Key Players, Size & Share, Growth by Regions

“Contact Center Solutions Market” the new research report adds in Data Bridge Market Research’s reports database. This Research Report spread across 329 Page, 53 No of Tables, And 244 No of Figures with summarizing Top companies, COVID-19 impacts and supports with tables and figures. Although the COVID-19 pandemic continues to transform the growth of various industries, the immediate impact of the outbreak is varied. While a few industries will register a drop in demand, numerous others will continue to remain unscathed and show promising growth opportunities. Data Bridge Market Research’s in-depth research has all your needs covered as our research reports include all foreseeable market scenarios, including pre- & post-COVID-19 analysis.

Contact center solutions market is expected to reach USD 56.14 billion by 2027 witnessing market growth at a rate of 12.30% in the forecast period of 2020 to 2027. Data Bridge Market Research report on contact center solutions market provides analysis and insights regarding the various factors expected to be prevalent throughout the forecasted period while providing their impacts on the market’s growth.

Get Free Sample Copy of the Report to understand the structure of the complete report (Including Full TOC, Table & Figures): https://www.databridgemarketresearch.com/request-a-sample/?dbmr=global-contact-center-solutions-market

Company Coverage (Company Profile, Sales Revenue, Price, Gross Margin, Main Products etc.): –

The major players covered in the contact center solutions market report are 3CLogic, 8x8, Inc., ALE International, IBM Corporation, AT&T, BT, Avaya Inc., Cisco Systems, Megapath, Centurylink,Polycom, Mitel Networks Corp., Polycom, RingCentral, Inc, Datavo, Sangoma, Nextiva, Oneconnect, Ozonetel,Bullseye Telecom, TPX Communications, Novolink Communications among other domestic and global players. Market share data is available for global, North America, Europe, Asia-Pacific (APAC), Middle East and Africa (MEA) and South America separately. DBMR analysts understand competitive strengths and provide competitive analysis for each competitor separately.

Key Questions Answered in This Report:

Which Trends Are Causing These Developments?

Who Are the Global Key Players in Contact Center Solutions Market? What’s Their Company Profile, Their Product Information, and Contact Information?

What Was Global Market Status of Contact Center Solutions Market? What Was Capacity, Production Value, Cost, and Profit of Contact Center Solutions Market?

What’s Market Analysis of Contact Center Solutions Market by Taking Applications and Types in Consideration?

What Will Be the Estimation of Cost and Profit? What Will Be Market Share, Supply, and Consumption? What about Import and Export?

What Is Contact Center Solutions Market Chain Analysis by Upstream Raw Materials and Downstream Industry?

What Is Economic Impact on Contact Center Solutions Market? What are Global Macroeconomic Environment Analysis Results? What Are Global Macroeconomic Environment Development Trends?

To get the short-term and long-term impact of COVID-19 on this Market @ https://www.databridgemarketresearch.com/reports/global-contact-center-solutions-market?AM

Market Segmentation:

Global Contact Center Solutions Market By Solution (Automatic Call Distribution (ACD), Call Recording, Computer Telephony Integration (CTI), Customer Collaboration, Dialer, Interactive Voice Responses (IVR), Reporting & Analytics, Workforce Optimization, Others), Deployment (Hosted, On-Premise), Enterprise (Large Enterprise, Small & Medium Enterprise (SME)), Services (Integration & Deployment, Support & Maintenance, Training & Consulting, Managed Services), End User (Banking, Financial Services, and Insurance (BFSI), Consumer Goods & Retail, Government, Healthcare, IT & Telecom, Travel & Hospitality, Others), Country (U.S., Canada, Mexico, Brazil, Argentina, Rest of South America, Germany, Italy, U.K., France, Spain, Netherlands, Belgium, Switzerland, Turkey, Russia, Rest of Europe, Japan, China, India, South Korea, Australia, Singapore, Malaysia, Thailand, Indonesia, Philippines, Rest of Asia-Pacific, Saudi Arabia, U.A.E, South Africa, Egypt, Israel, Rest of Middle East and Africa)

Regional Analysis for Global Contact Center Solutions Market:

North America (the United States, Canada, and Mexico)

Europe (Germany, France, UK, Russia, and Italy)

Asia-Pacific (China, Japan, Korea, India, and Southeast Asia)

South America (Brazil, Argentina, Colombia, etc)

The Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria, and South Africa)

Key Benefits:

The report provides a qualitative and quantitative analysis of the current Contact Center Solutions market trends, forecasts, and market size to determine the prevailing opportunities.

Porter’s Five Forces analysis highlights the potency of buyers and suppliers to enable stakeholders to make strategic business decisions and determine the level of competition in the industry.

Top impacting factors & major investment pockets are highlighted in the research.

The major countries in each region are analyzed and their revenue contribution is mentioned.

The market report also provides an understanding of the current position of the market players active in the Contact Center Solutions industry.

Click Here to Avail FREE TOC @ https://www.databridgemarketresearch.com/toc/?dbmr=global-contact-center-solutions-market

About Data Bridge Market Research:

An absolute way to forecast what future holds is to comprehend the trend today!

Data Bridge set forth itself as an unconventional and neoteric Market research and consulting firm with unparalleled level of resilience and integrated approaches. We are determined to unearth the best market opportunities and foster efficient information for your business to thrive in the market. Data Bridge endeavors to provide appropriate solutions to the complex business challenges and initiates an effortless decision-making process. Data Bridge is an aftermath of sheer wisdom and experience which was formulated and framed in the year 2015 in Pune.

Contact:

Data Bridge Market Research

US: +1 888 387 2818

UK: +44 208 089 1725

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Corporatesales@databridgemarketresearch.com

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AI-Infused Contact Centers Market Insights, Trends and Demand Analysis 2020-2025

The presence of large number of contact centers, utilization of AI for enhanced customer support services and timely assistance facilitated by AI, growing adoption of AI-enabled chatbots, rise in digital transformation in telecom industry, media and entertainment ,the education  sectors around the world are driving factors for the growth of global ai-infused contact centers markets.

Scope of the Report:

AI integration can help contact centers meet their broad, evolving business objectives. AI has the potential to be one of the most transformative contact center technologies. AI improves the customer experience in contact. Infusion of artificial intelligence (AI) is one of the latest trends in the contact center. Contact centers contain large amounts of data and AI connects the dots between the information points and alters the approach businesses act with their customers.

Ai-infused contact centers market report is segmented on the basis of component, industry and by regional & country level. Based upon component, global ai-infused contact centers market is classified into services and solutions. Based upon solution, global ai-infused contact centers market is sub-classified into intelligent interactive voice response (IVR) system, chatbots and intelligent virtual assistance (IVA).  Based upon industry, global ai-infused contact centers market is classified into media & entertainment, healthcare, banking, financial services, and insurance (BFSI), telecom, retail & e-commerce and others (automotive, education, energy & utilities, government, and oil & gas).

The regions covered in this ai-infused contact centers market report are North America, Europe, Asia-Pacific and Rest of the World. On the basis of country level, market of ai-infused contact centers is sub divided into U.S., Mexico, Canada, U.K., France, Germany, Italy, China, Japan, India, South East Asia, GCC, Africa, etc.

AI-Infused Contact Centers Manufacturers:

AI-infused contact centers market report covers prominent players are,

Convergys (Stream)

West Corporation

Avaya

Sykes Enterprises Inc.

Teleperformance

Serco

Concentrix Acticall (Sitel)

Transcom

Comdata Group

Arvato

Atento

TeleTech Holdings Inc.

Others.  

AI-Infused Contact Centers Market Dynamics –

The presence of large number of contact centers, utilization of AI for enhanced customer support services and timely assistance facilitated by AI, growing adoption of AI-enabled chatbots, rise in digital transformation in telecom industry, media and entertainment,  the education sectors around the world are driving factors for the growth of global ai-infused contact centers markets. According to US government report, The U.S. recorded entertainment sector enjoyed a trade surplus of USD 10.3 billion in 2016 and Live and recorded music sales are rising and digitally recorded music is expected to grow just under USD 1 billion in 2019.  In addition, the high requirement for chatbots in several industries, for reducing training cost of agents, personalizing experience for the customers, improving customer service and resolving customer queries quickly are the key factors for growth of ai-infused contact centers market. Also, increase in the demand for the internet and a cloud-based system across several industries is expected to boost the growth of the market in forecast period. As per World Bank, from 2006 to 2016, the number of internet users has increased by nearly 28% from 206.01 million to 286.94 million in the U.S .According to Cellular Telecommunications Industry Association, the total number of mobile wireless connections in the U.S. was over 400 million in 2017.However, Lack of awareness among enterprises and consumers regarding the contact center services will hamper the growth of market. Moreover, adoption of technological advancements in healthcare, entertainment, manufacturing, automotive sectors and increasing internet users, raising awareness regarding the innovative cloud technologies  is predicted to create wide opportunities for the players operating in the ai-infused contact centers market during forecast period.

AI-Infused Contact Centers Market Regional Analysis –

North America is dominating the ai-infused contact centers market with the potential rate due to rising digital transformation in the education, telecom industry, rise in the use of fast-emerging digital technologies, such as data analytics, AI, block chain, IoT, cloud computing and all Internet-based services. According to recent report of United Nations Conference on Trade and Development, IoT devices were an estimated to grow from 9.9 billion in 2019 to 21.5 billion in 2025 and the United States accounts for around 50% of global IoT spending on the devices.  The U.S. media and entertainment (M&E) industry is the largest in the world by U.S. government. According to the PewResearchCenter, estimates that 92 percent of Americans have cell phones and 45 percent have access to a tablet computing device. According to World Bank, almost 287 million internet users accessed the web from United States. According to Pew Research Center, around 26% of adults in the U.S. access the internet almost constantly and also about 98% of respondents in the U.S. from age 18 to 29 were internet users in 2018

The Asia Pacific is expected to emerge as the fastest-growing regional market over the forecast period with due to increasing internet users the rising number of smart connection devices and adoption of smart phones. Moreover, developing strong internet infrastructure and adoption innovative technology in developing countries such as China and India.  These are one of the major factors driving the ai-infused contact centers market growth during forcast period. According to Ministry Of Electronics & Information Technology, about 560 million internet subscriptions in 2018, up from 238.71 million in 2013, India is the second-largest internet subscriptions market in the world. Also, India has the second-largest number of instant messaging service users worldwide, behind China, and the most social media users. China is the largest market with 21% of internet users, while India holds second place with 12%, according to the World Economic Forum.

Key Benefits for AI-Infused Contact Centers Market Reports –

Global Market report covers in depth historical and forecast analysis.

Global Market research report provides detail information about Market Introduction, Market Summary, Global market Revenue (Revenue USD), Market Drivers, Market Restraints, Market opportunities, Competitive Analysis, Regional and Country Level.

Global Market report helps to identify opportunities in market place.

Global Market report covers extensive analysis of emerging trends and competitive landscape.

AI-Infused Contact Centers Market Segmentation –

By Component:

Services

Solutions

Intelligent Interactive Voice Response (IVR) System

Chatbots

Intelligent Virtual Assistance (IVA)

By Industry:

Media & Entertainment

Healthcare

Banking, Financial Services, And Insurance (BFSI)

Telecom

Retail & E-Commerce

Others ( Automotive, Education, Energy & Utilities, Government, And Oil & Gas)

Regional & Country Analysis North America, U.S., Mexico, Canada , Europe, UK, France, Germany, Italy , Asia Pacific, China, Japan, India, Southeast Asia, South America, Brazil, Argentina, Columbia, The Middle East and Africa, GCC, Africa, Rest of Middle East and Africa

About Us:

Brandessence Market Research and Consulting Pvt. ltd.

Brandessence market research publishes market research reports & business insights produced by highly qualified and experienced industry analysts. Our research reports are available in a wide range of industry verticals including aviation, food & beverage, healthcare, ICT, Construction, Chemicals and lot more. Brand Essence Market Research report will be best fit for senior executives, business development managers, marketing managers, consultants, CEOs, CIOs, COOs, and Directors, governments, agencies, organizations and Ph.D. Students. We have a delivery center in Pune, India and our sales office is in London.

Contact us at: +44-2038074155 or mail us at sales@industrystatsreport.com

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Best Voice Sms Service Provider

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Hosted predictive auto dialers are the cutting edge of call center technology. Hosted dialers allows calls to be placed over the Internet using DOT-VoIP technology to place calls from a PC. Hosted predictive is the same concept & operating system used in traditional predictive dialers, except the call uses DOT-VoIP instead of traditional LAN lines. The best part is that you can make as many calls as you like and there is no initial investment and you pay only what you use.

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