#api dialplan

[asteriskservice-blog1]

Custom Asterisk Development Solutions in Australia For Businesses and Service Sectors

The Australian economy and GDP show a healthy growth trend with support from government and industries such as shipbuilding, mining, insurance, aviation and IT are growing apace. Communications forms the backbone of any business and the Asterisk platform is the best for small to enterprise grade VoIP communication applications despite the rise of Freeswitch. It is open source and has an active community of developers contributing to its evolution. Asterisk has modules that can be customized and put together to develop tailored communications systems that align with a user’s needs. It can be compared to Lego in which how you put together the bricks determines the shape you achieve. In the same way custom asterisk development by experienced experts makes all the difference to your communications platform.

Custom Asterisk development areas

As an open source platform with a huge library of modules and contributions from an active community, Asterisk offers standard options and customizations in various areas such as system, software, applications and modules in addition to incorporating external features like WebRTC through APIs. For instance, in the case of an application, all modules in a file system will load and slow down operations. Experts in Asterisk development configure and define relevant modules to be loaded in context which immeasurably speeds up operations and reduces load. Channel implementation is another area where extreme customization is possible due to experience and thorough knowledge of the features, desired outcomes and adoption of right channel technologies for super smooth call operations. Similarly, dialplan is extensive in Asterisk and are loosely defined. It needs an expert to implement internal APIs and include scripting for sound performance. Another area where knowledge, expertise and experience come together in custom Asterisk implementation is codec translations and negotiations. Given the variety of codecs in use transcoding plays a vital role in connection quality, clarity of audio and smooth flow. This is just touching the complexities of Asterisk where only custom Asterisk development can deliver solutions that hum along. This is especially evident when it comes to scaling a system involving multiple servers where a scalable communication framework implementation is necessary.

Representative Asterisk customizations

IVR: Virtually every other business implements an Asterisk based IVR but unless it is customized to be dynamic and configurable the IVR does not deliver expected results.

Dialplan programming: Crucial to inbound and outbound calls, dialplan programming needs to be customized to the user environment such as call center or broadcasting.

Call capacity enhancement: Asterisk does have a limitation in the way it can handle concurrent calls. Again, custom Asterisk development can provide workarounds to increase concurrent calls and call per seconds.

Choose a specialist in custom Asterisk development, one that has a thorough understanding of the critical architectural concepts and experience in delivering such solutions. It works out cheaper and better since they will have a lot of reusable modules that can be implemented fast for a tailored solution.

Source: https://voipconferencingsolutions.wordpress.com/2019/06/28/custom-asterisk-development-solutions-in-australia-for-businesses-and-service-sectors/

[jennabrileyus]

Asterisk Cmd Voximal

Voximal()

Synopsis

Execute a VoiceXML document over Asterisk (Based on the Voximal VoiceXML browser). The application use Asterisk internal API (Prompt / DTMF / Record) and installed applications. It replaces the old Vxml application. Voximal have been developped by Ulex Innovative Systems

Description

Voximal(url|account reference)

Features :

- Audio (play and record gsm, wav, WAV files) - Video (play and record h263, mp4, 3gp files) - DTMF (bargein support) - Transfer (use Dial/Transfer applications and to exchange with Asterisk function/variables too) - Text To Speech (most TTS supported with HTTP connector, and Festival/Flite and unimrcp applications, Cloud TTS (voxygen, cereproc, microsoft...) ) - Automatic Speech Recognition (Nuance, Lunenvox, Verbio, Vtech, VoiceInteraction, Vestec, use Asterisk Speech API or unimrcp ) - Speech To Text (Google Voice, Bing microsoft...) - Accounts for hosting (ranges, url, stats, max limitations)

Documentations

- Web site - Installation guide - Developer guide

Configuration files

- voximal.conf After execution, the VoiceXML result passed with the <exit> tag and the property ‘expr’ is accessible with the variable VOXIMAL_RESULT, the value can be configured to set the CDR userfield too.

Asterisk Dialplan example

[incoming] exten => s,1,Answer exten => s,n,Wait(1) exten => s,n,Voximal(http://download.voximal.com/examples/index.vxml) exten => s,n,Hangup

VoiceXML syntax

Download VoiceXML examples from voximal wiki or from github :

Hello world!

Asterisk extra functions

CLI commands

- voximal show version - voximal show license - voximal show configuration - voximal show statistics

Return codes

Always returns 0.

See also

Festival: Festival open source speech synthesis software

Configuration

[voiptechsolutions]

Why do call center solutions need Asterisk Development?

  Well, Asterisk Solution is an open-source PBX solution that is used at several large and smaller enterprises. Isn’t it? However, in handling huge calls and offering satisfactory solutions to the customers, Asterisk Solutions is a helpful tool that assists call center solutions. Apart from that, it is an extremely powerful Linux-based solution as well as affordable for businesses. Last but not least to support their business operations multiple organizations around the world are using Asterisk Development. So why not you?  Various Benefits of Asterisk Call center solution: Below are the several advantages of the Asterisk call center solution. A few of the significant benefits are listed: Open-source platform:  Always remember that there are several benefits of Asterisk solutions and out of all such open is that it is absolutely free and open source. On various platforms, its code is readily available. Therefore, as per the requirements of the business and make use of Asterisk solutions functionality you can customize and modify the PBX solution, including the additional features to power your work. Within the company drastically, the asterisk solution reduces the cost of communication. And it is even open-source and free. Therefore the asterisk solution is much affordable and saves a lot on development cost.   Integration with CRMs, APIs, and software:  However, with any third-party software the Asterisk solution also offers several APIs that can be easily integrated and ultimately ramps up your business enterprise’s functionalities. And with any external or internal CRMs, applications, or software one can easily integrate the Asterisk solution. Cheap Audio and Video Conferencing:  To discuss or communicate their day-to-day operations companies worldwide are always searching for software that can assist them in audio and video conferencing. An individual can easily access the offices present in the network area with the help of Asterisk solutions. Therefore, one can get the hands-on conference calling feature slightly cheaper than the other commercial solutions using Asterisk solutions. Features of Asterisk Call center solution:  However, to support the business Asterisk solutions comprise several basic as well as advanced features. And along with that some of the advanced features of Asterisk solutions are Voicemail to Email, IVR, music on Hold, Auto-attendant, Call forwarding, etc. Ultimately, too small as well the large businesses all these features will offer a professional look. Uncomplicate things:  Several companies have adapted remote-work culture to enable employees to help customers since the initial days of the worldwide COVID-19 crisis. Face-to-face meetings have been replaced by Teleconferences. However, difficult to integrate, prohibitively expensive, and traditional proprietary teleconferencing systems often make things complicated and costly. So here Asterisk Conferencing Solution comes into consideration. As a backing for existing PBX systems or connect them as a stand-alone device to the PSTN, you can use Asterisk-based conference servers. Due to the Asterisk dial plan scripting language integration with LDAP directories and ODBC-compatible databases remains easy. Even due to Asterisk’s lower-cost small firms can manage their own conference server. However, using PSTN and VOIP technologies the multi-protocol access feature allows connections. The system can record conferences that go without saying. To every attendant in the meeting administrators can set PINs for files or databases and even issue dedicated PINs. No user/seat-based license restrictions are there. And to connect with the PSTN behind PBX directly admins can also program the system. Distinctive Advantages in Comparison to Competitors: Usually, there are some procedures that are straightforward are installation and configuration procedures. However, hardware interoperability and software components are not an issue. Plus, exclusive support contracts are being offered by the vendors. Thus, within minutes professionals can sort out problems. Including a logo, you can increase your business brand viability by adding your brand elements as it is a complete white-label solution. As compared to other systems Asterisk VoIP technology-based systems automate several tasks and require lesser human interventions. However, a considerable cost is being saved by the Firms. For hosted conferencing services and traditional premise-based conference servers, Asterisk’s solutions cost less than various charges incurred. Firms can use the system for internal meetings, training employees, customer interaction, and every kind of discussion as there is no per-person, per-event cost involved. Instead of affordable audio ones Why opt for video conferencing? Well, to save costs small businesses prefer audio conference systems. But a video conferencing solution can help in considerably reducing the communication time as compared to audio ones. To remain actively involved Video conferencing involves eye contact and puts pressure on every participant. On the other hand, due to the lack of virtual eye contact in an audio conference, participants often indulge in multi-tasking. From a vendor, Opt for a tailor-made Asterisk-based IP PBX appliance : Always remember that to build a system from scratch every organization may not have an in-house team of developers. By vendors, such firms can opt for Asterisk Solutions custom-developed. That has preconfigured, pre-installed Asterisk core components, developers can also create servers. With additional optional software and hardware components, these systems can integrate or you can say that about configuration and customization you won’t be worried. Are you really in search of a trustworthy vendor who has a veteran team of Asterisk Solutions developers? Well, with VoIPTech Solutions you should indeed consider discussing your needs. However, in-app development, Asterisk module development,  Dialplan programming, and Asterisk AGI scripting the team is completely pro. However, along with Asterisk Support professionals, VoIPTech Solutions has an advanced as well as excerpt team of Asterisk development. Therefore,  at your premises along with including implementation of Asterisk solutions and the customization. With 24*7 facilities, Live technical support is also offered. Therefore without any interruption or delay, issues are resolved on a timely basis which also helps to solve queries. VoIPTechs Asterisk solution is highly preferable if you have decided to have Asterisk Solutions at your business. In enhancing the telephonic experience, it comprises features. Ultimately, it meets all the basics and advances communication needs, and as per the requirements, you also get the leverage of customizing it. Therefore, to generate higher productivity always prefer Asterisk Solutions for smooth operations of the call center. Ultimately the demand for  Asterisk Solutions is growing fast. If you’re looking for a clientele-rich website then VoIPTech Solutions is the ultimate destination for you! To get started, call: +91-8800221713. For more info, please visit our website: https://voiptechsolutions.in/. Read the full article

[voiptechsolutions]

Why Go With Custom Asterisk Development Solutions? Read What Experts Say!

These days companies are trying new things to get customer attention or improve their experience. And, you may not be an exception! In the present scenario, you can subscribe to any feasible plans available or purchase software solutions with advanced features to fulfill your business requirements or to introduce new ideas. But, when it comes to getting that ‘wow’ factor, you need more than the ordinary. Just like your current business communication system that needs high-end custom Custom Asterisk Development. How Custom Asterisk Development can help your business? What do you get from it? Do you need it? Well, you must have a number of “ifs & buts” going on your mind, right? Because the technology is so vast that without knowing it for the core you can’t make a decision. To help you understand the technology, let's start from scratch. Proper Dialplan Programming: You may not avail of a proper dial plan setup with most of the standard IP PBX solutions or generally they don’t have. You could not have found a better way to route and manipulate the calls that too in a contextual way that is the specialty of Asterisk Development. It’s an ideal way to go when you have a number of extensions in use, and it is highly beneficial for your custom display programming. Phone Number Verification: All of us must be aware of the phone number verification that is in general conducted by the telecom service providers. You can also carry out phone number verification for your business purpose with Asterisk Development services. This is the best way to identify the authenticity of visitors that register on your website, probably the simplest way to make sure they are all live human beings, not robots. A credible way to prevent hackers from harming your database, by identifying bots deliberately flooded into your site. In addition to this, it gives a sense of business authenticity to the visitors and you end up, creating a long-lasting impression in the minds. Integrating Click-to-call Button: Every day there must be ‘n’ number of calls going or coming to your business numbers, and especially the Call center agents must be dialing throughout the day as per the routine. With Asterisk development services, call centers around the globe can custom develop Click-to-Call for one-touch go. You can use the Asterisk PBX extension that allows you to make direct calls, using the CRM, Helpdesk, or webpages. Apart from this, you can search the phone numbers you are looking for and can easily convert them into clickable links, using the click-to-call button. You can receive the notification for the incoming calls as well. More Power to WebRTC with Asterisk: With WebRTC service, you can do many things such as; making audio-video chatting using the web browser, video & audio conferencing, exchange of necessary information in the form of documents. However, you will require API integration for the same. And, in order to make it work, you would be needing a different channel. You can make the WebRTC, functioning with your current IP PBX or call center software. How? It’s as simple as it is. Just ask your Asterisk Development service providing company to integrate the solutions, so that you can leverage all the advantages of Asterisk solutions. The best part is, the functionality of IP PBX can be improved to a great extent and remote collaboration becomes effortless & more productive. The session rehydration is aligned to automatic mode, which is really useful in case of poor internet connection that leads to connectivity issues or maybe for any other reason. Use of DID Numbers: Of course VoIP gives you the freedom to establish better communication, freeing you from the burden & jargons of PSTN. But, the DID numbers provided by your SIP providers when integrated with the current IP PBX. You can avail of a specific DID number with the Asterisk development service that helps your business connect with customers from anyone from anywhere around the globe. You can easily automate all the inbound calls and traffic without any major changes. With the right VoIP service providers, you can even go for mobile number portability. Web Conferencing Solutions: Do you remember the initial days when Covid-19 has just started to spread? And, hope you remember the consequences as well. Remote work being the new norm and most of the companies adopting the remote-work culture, businesses looked for a technology that can play a bigger role. With travel being restricted and offices moved to remote space, teleconferences were the only way to establish communication replacing in-person meetings. Traditional teleconferencing systems have their own limitations that don't support a business to function the way it would like to and in addition to that, the process is also complicated and costs a ton. And, that was the start of the Asterisk era. The conferencing solution it offers is simply in the favor of any business. You can instantly connect to the PSTN and VoIP solutions, by using its multi-protocol access feature. With Asterisk now multi-party full-duplex conferencing is possible and that too even with a better experience, thanks to its advanced integrated conferencing features. You can record voice during an ongoing live conference as well. If you have the administrator login, you can easily set PINs in order to protect certain files or databases and can add people that you would like to take part in the meeting. There is no concept restricting users/seat-based license holders. The person with the admin login can set the program to exclusively connect directly with the existing PSTN system, bypassing the PBX. Using The Power of Dynamic IVR: No matter what kind of IVR system you do have or what sort of functionality they do possess, with Asterisk development you can make your current IVR system more dynamic. You can easily keep track of the prompts and the way they work and modify them according to your needs, to improve the customer experience. The main advantage that the dynamic IVRs give over the fixed IVRs is, they can be programmed by the users. And. not to forget mentioning about its remote working features, which is vital for the years ahead. The best part of having Custom Asterisk Development is, you are equipped with the right set of features and its quick setup saves your valuable time, which was not the case with others. You can transform your current workplace, by moving with enhanced efficiency and ensure better productivity in a time that requires more from a distributed business establishment. Not necessarily every business has its own in-house team of developers that can be assigned with the task to build a system from scratch. If you don’t have your in-house team or budget that does not allow you to do the same, then opting for Indian VoIP providers to avail of Asterisk Solutions is the ideal way to go. Their developers would create preconfigured, pre-installed Asterisk servers, keeping the core components of your business in mind. You can integrate them with other software and hardware components according to your business needs. The entire configuration and customization would be taken care of by the service providers themselves. To know more about our customer Asterisk Development solution, you can visit our website or speak to our support team for help. Read the full article

[voiptechsolutions]

Do You Really Need Asterisk Development? Know Why Opt for Custom Solutions from VoIPTech Solutions!

You are in the middle of 2021 - what next? Do you think this covid situation will end soon? Well, like other companies, you must be trying new things to get customer attention or improve their experience. And, you may not be an exception! In the present scenario, you can subscribe to any feasible plans available or purchase software solutions with advanced features to fulfill your business requirements or to introduce new ideas. But, when it comes to getting that ‘wow’ factor, you need more than the ordinary. Just like your current business communication system that needs high-end custom Asterisk Development solutions from VoIPTech. How VoIPTech’s Asterisk Development can help your business? What do you get from it? Want to know? This blog will help you understand everything. Well, you must have a number of “ifs & buts” going on in your mind, right? Because the technology is so vast that without knowing it for the core you can’t make a decision. To help you understand the technology, let's start from scratch. Proper Dialplan Programming: You may not avail of a proper dial plan setup with most of the standard IP PBX solutions or generally they don’t have. You could not have found a better way to route and manipulate the calls that too in a contextual way that is the specialty of Asterisk Development. It’s an ideal way to go when you have a number of extensions in use, and it is highly beneficial for your custom display programming. Phone Number Verification: All of us must be aware of the phone number verification that is in general conducted by the telecom service providers. You can also carry out phone number verification for your business purpose with Asterisk Development services. This is the best way to identify the authenticity of visitors that register on your website, probably the simplest way to make sure they are all live human beings, not robots. A credible way to prevent hackers from harming your database, by identifying bots deliberately flooded into your site. In addition to this, it gives a sense of business authenticity to the visitors and you end up, creating a long-lasting impression in the minds. Integrating Click-to-call Button: Every day there must be ‘n’ number of calls going or coming to your business numbers, and especially the Call center agents must be dialing throughout the day as per the routine. With Asterisk development services, call centers around the globe can custom develop Click-to-Call for one-touch go. You can use the Asterisk PBX extension that allows you to make direct calls, using the CRM, Helpdesk, or webpages. Apart from this, you can search the phone numbers you are looking for and can easily convert them into clickable links, using the click-to-call button. You can receive the notification for the incoming calls as well. More Power to WebRTC with Asterisk: With WebRTC service, you can do many things such as; making audio-video chatting using the web browser, video & audio conferencing, exchange of necessary information in the form of documents. However, you will require API integration for the same. And, in order to make it work, you would be needing a different channel. You can make the WebRTC, functioning with your current IP PBX or call center software. How? It’s as simple as it is. Just ask your Asterisk Development service providing company to integrate the solutions, so that you can leverage all the advantages of Asterisk solutions. The best part is, the functionality of IP PBX can be improved to a great extent and remote collaboration becomes effortless & more productive. The session rehydration is aligned to automatic mode, which is really useful in case of poor internet connection that leads to connectivity issues or maybe for any other reason. Use of DID Numbers: Of course VoIP gives you the freedom to establish better communication, freeing you from the burden & jargon of PSTN. But, the DID numbers provided by your SIP providers when integrated with the current IP PBX. You can avail a specific DID number with the Asterisk development service that helps your business connect with customers from anyone from anywhere around the globe. You can easily automate all the inbound calls and traffic without any major changes. With the right VoIP service providers, you can even go for mobile number portability. Web Conferencing Solutions: Do you remember the initial days when Covid-19 has just started to spread? And, hope you remember the consequences as well. Remote work being the new norm and most of the companies adopting the remote-work culture, businesses looked for a technology that can play a bigger role. With travel being restricted and offices moved to remote space, teleconferences were the only way to establish communication replacing in-person meetings. Traditional teleconferencing systems have their own limitations that don't support a business to function the way it would like to and in addition to that, the process is also complicated and costs a ton. And, that was the start of the Asterisk era. The conferencing solution it offers is simply in the favor of any business. You can instantly connect to the PSTN and VoIP solutions, by using its multi-protocol access feature. With Asterisk now multi-party full-duplex conferencing is possible and that too even with a better experience, thanks to its advanced integrated conferencing features. You can record voice during an ongoing live conference as well. If you have the administrator login, you can easily set PINs in order to protect certain files or databases and can add people that you would like to take part in the meeting. There is no concept restricting users/seat-based license holders. The person with the admin login can set the program to exclusively connect directly with the existing PSTN system, bypassing the PBX. Using The Power of Dynamic IVR: No matter what kind of IVR system you do have or what sort of functionality they do possess, with Asterisk development you can make your current IVR system more dynamic. You can easily keep track of the prompts and the way they work and modify them according to your needs, to improve the customer experience. The main advantage that the dynamic IVRs give over the fixed IVRs is, they can be programmed by the users. And. not to forget mentioning about its remote working features, which is vital for the years ahead. The best part of having Custom Asterisk Development is, you are equipped with the right set of features and its quick setup saves your valuable time, which was not the case with others. You can transform your current workplace, by moving with enhanced efficiency and ensure better productivity in a time that requires more from a distributed business establishment. Not necessarily every business has its own in-house team of developers that can be assigned the task to build a system from scratch. If you don’t have your in-house team or budget that does not allow you to do the same, then opting for Indian VoIP providers to avail of Asterisk Solutions is the ideal way to go. Their developers would create preconfigured, pre-installed Asterisk servers, keeping the core components of your business in mind. You can integrate them with other software and hardware components according to your business needs. The entire configuration and customization would be taken care of by the service providers themselves. To know more about our customer Asterisk Development solution, you can visit our website or speak to our support team for help. For more info, please call; +91-7008220621. Read the full article

[jennabrileyus]

ICD

Asterisk ICD

Asterisk ICD (Intelligent Call Distribution) is an advanced mechanism for handling queues, conferences and agents and provides a unified API for interfacing to external dialer systems. The goal of this application is to provide a flexible, thread-safe infrastructure to the Asterisk PBX for distributing calls. that is robust and customizable for larger scale deployments. ICD maintains a Finite State Machine for each call. Each state is managed by a pointer to a function so each state can execute a custom function, this architecture is really designed for call center developers that want to build customized call routing strategies that fit into a standard frame work. There are two major components to this system, the application itself and the infrastructure pieces that support the functionality of the application. ICD handles queueing differently than the normal asterisk queuing system. Queues are defined in configuration files, the dialplan defines customers and agents access to the queues and in which way they are being bridged to the queue. Agents can for example be dynamically connected to queues on login so you could for example have a queue without members, a defined agent without a queue and connect him to a queue on login. Customers can also maintain their place in line and request a callbacks with out waiting inline. ICD is now integrated into CallWeaver http://Callweaver.org as the standard agent and queue system as of Jan 1, 2008 Installation instructions can be found in the file "README" Architecture info is found in "modules.txt". This is a work in progress if you have questions dev's guys are

bruce@callenish.com

anthmct@yahoo.com

trclark@shaw.ca

See also

Asterisk config queues.conf

Asterisk cmd Queue

Asterisk call queues

OrderlyQ - Extension to Asterisk Queues that lets callers hang up, then call back without losing their place.

Asterisk

from Updates & News http://www.voip-info.org/wiki/view/ICD