#and he loves to lie oh my god hes a liar a scammer he loves robbery and fraud

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if astarion doesnt fuck my little insane tiefling bard YESTERDAY im going to be SO CROSS

[chefjarredjarred]

Anxiety. (excerpt)

People. “They're the worst,” Jerry once concurred with Elaine. And they are.

So I didn't really want a job as a verification specialist for a background check company,  making a hundred phone calls a day to anywhere in the country, but there was a time when it was a job I needed; it was remote so I could do it from my living room, it supplemented my main income from cooking and barbacking, and I was allowed to adjust my own schedule around that other work and my Tuesday morning therapy sessions.

But Jesus Christ, the people: the combative, the confused, the cavalier, the crotchety; the mousy, the crazy, the stupid, the lazy; the disgruntled, the bitter, the hateful, the bossy; the scammers, the liars, the paranoid; the unintelligible, or, through no fault of their own, the foreign; the mouth breathers, the assholes; the fast food workers, who are always a grab bag. I got them all, every day. And just one nice old lady from Florida, Ms. Charlene.

I got the job in part by cherry-picking some of my old chef experience and molding it all up into a wad of passable bullshit in the interview. Not lies, you know, just bullshit. I sold the personal importance of always speaking concisely and effectively, and of remaining cool and courteous and logical even when being angrily berated by the most ignorant, disrespectful know-nothings. Okay, so that one tiny lie. I made no mention of smashing saucers, slinging sheet pans, or every chef's favorite, smiting servers. (But come on, FOH, y'all know when you're asking for it.) I gave no indication that my rage, anxiety, and feelings of undeserved victimhood and exhaustion were a nest of coiled snakes, something every person who has ever worked in a kitchen around me could sense. Do your job, leave the attitude outside the kitchen doors, and speak only of pith and pertinence during service. Don't fuck with me, don't get fanged.

A bartender I worked with for years once called me unapproachable. It was in the same breath that she called me a dick, proving that the robotic personality of feigned professionalism and phony positivity (every company has their Stepford Wives, don't they?) on which she prided herself—loathed by so many in the restaurant—could be cracked, and I loved that I had been the one to do it. But the part about being a dick wasn't a bold quotable. My being unapproachable became a favorite running joke for years, perverted and perpetuated by me. Y'all think I'm unapproachable? I am. Fuck off.

But that's truncated, for effect and time. Fuck off, I have a job to do, is the real, full statement, and a linchpin tenet of my style of cheffing. I don't need loud voices, loud noises, disrespect, emotional clouding, confusion, excuses, etc., or that irritable anxiety snake could be disturbed. “Just the facts, ma'am.” There's just no time for the extraneous.

Don't disrupt the flow of food.

That's the principle I emphasized in the interview, just folded into the bullshit wad that made it applicable to phoning idiotic, ornery strangers—and Ms. Charlene. Obviously, I had to omit the venom, violence, viciousness, the vitriol. There was already a tiny stumble in there when the interviewer asked if I would describe myself as an introvert, and I, being honest to a fault at the most inappropriate moments, confessed that I would.

“You do know what this job is, right?”

I actually didn't, right up until about two seconds before that question, but I recovered gracefully, explaining some crap about being able to turn on the smiles and pleasantries when I meant business, something like that.

Fake smiles. Ugh. God dammit. I actively campaign against them. A fake smile is the opposite of Fuck off, of the pith and pertinence, the order and efficiency I expected, of just the facts. It's a capitulation, a white flag.

You know what I absolutely hate more than people? The expectation that I'm obligated to give them a fake smile. It's a banner that says you're willing to accept the extraneous, the unexpected, that whatever they are about to say and the way they will say it has some compelling power over you, and that you have all the time in the world to stand there and graciously let it be unloaded onto you. That your anxiety is not there and not real.

That you are approachable.

Fake smiles are blood in the water. That's right, when it goes from snakes to sharks.

“What we always say here is 'Smile and dial!'”

It was a virtual interview, and he couldn't see or hear my feet double-kick-drumming the floor. But what he did hear and what I couldn't believe was the fake laugh I forced through my fake smile. Jesus, Jarred, you're escalating? Allowance is support. “Sure, sure,” I said, as if I were a lifelong brown-noser. You're a disgrace.

“If you can run a kitchen, I have no doubt that you can do this.”

I didn't either. That's misinformation, that anxiety is simply fear. I wasn't afraid I would fail (literally anyone, barring anxiety, can be a verification “specialist”). In fact, I was totally confident I could succeed...theoretically. He said it: If I could run a kitchen, I could do this. The things that worried me were the scheduling, sleeping, caffeinating, eating, speaking, putting on my fake personality with my fake smile, and juggling and maintaining it all every day without falter, without letting on that there was any internal difficulty. I worried not about my actual job performance, but how I might struggle to simultaneously perform and hide my character flaws, i.e. the stuff that I left hanging out in the open when I was a chef. Does that make any sense?

Anxiety, not fear.

So the job was simple, but not easy, and there was a lot to make an anxious person anxious: the people, of course; the never-ending flood of calls; the quick navigating of the system when someone backpedaled or said something inaccurate or swung their mood in an instant; the software glitches; the hold music. Every second of the workday, even your coffee-caused poop break, was timed and factored in to your production average. You were judged and graded by making a ton of calls and/or closing as many cases as you could, which sounds fine, but is actually decided by chance more than some mathematical guarantee. That angered me the most, watching my closes and “touches” tabulated throughout the day, working against each other, my percentage of success being stretched thinner and thinner as I piled up calls that became mere touches rather than closes. It was the opposite of what we really wanted, and the secret little opposite of what we were trained to believe. The pessimist in me knew that the given goals were just out of reach, of course, so we would unknowingly meet the real goals and feel worthless at the end of the day, like we hadn't done enough. The realist in me hated the pretending that we had any control over it. The fatalist in me knew that it didn't matter, but could not force the crippled, anxious existentialist in me to just shut the fuck up.

...Oh, there is no optimist in here, if you were waiting for it.

I knew the fatalist was right after a sweet, timid childcare worker put me on hold to find something useful for me, which would only be a different number or a different person or, if life were easy, the name of a recognized third party verification website. This was 10:40 in the morning, in my first hour of the workday that was already a little too unfruitful. I watched the timer tick away, and when she returned, she had found...an unrecognized third party verification website. That meant I had to type a message into our Teams chat to request a supervisor's review and approval to put the name of the website in the little box and move to the next call.

Eight minutes had now passed as I waited for an answer. I had let the worker, Taylor, hang up already so she could get her eyes back on what wild heathens she may have had under her watch. It was a personal rule of mine to never hold restaurant workers or childcare workers hostage on the phone, because their work was more important than mine. I thought about the time my mom came to pick me up from one of these daycare facilities, walking in at the same time as another little boy's father, together to catch the perfect and precise moment that I socked that boy right across his jaw with full force, superhero super-spinning into that punch in defiance of his superior strength and grip of my head as he had tried to slam my skull into a wooden shelf for a second time. We were bloody, snotty, and sweaty in the throes of killer instinct, but I still caught the looks of horror on our parents' faces. Why the fistfight happened, I don't remember, but how? Well, because someone who was supposed to be paying attention, wasn't. Kids will go feral and push the boulder on Piggy as soon as your back is turned. I let Taylor off the phone for that reason. I waited for a supervisor's response in the chat, watching the seconds count on and that first hour, and thus the rest of my day and any hope of average achievement, drift away from me. They told me the site was no good and I needed to call poor Taylor back and try again. I sighed, copied the number and clicked the button, explained to her what was happening, and with real politeness she placed me, again, on hold. She came back with a phone number but the same uncertainty.

But in the chat, a supervisor had offered another phone number, different from what I was now taking down on the call. I was urged to try that one instead, so I let Taylor go back to the children a final time, and made my third phone call of the case. An automated message finally pointed me to a recognized third party verification website, and gave the particular employer code needed to access it. The anxiety snake and the rage snake were waking and knotted. I clicked the Other Automated Method button...and the system skipped on to complete the case, without letting me input the website or the code. “No, hell no.” I backed up and tried again. Same result, the skip. I went back to the chat and explained, and typed “Can someone please help me before my head explodes” with no punctuation.

A supervisor called me, and I shared my screen with her. “Let's see what happ—Oh, the client put it on hold, so just exit. It doesn't matter.”

It doesn't matter.

11:01. One close, 13 touches. I was white hot.

The anxiety, the rage, the pessimism, realism, fatalism, the whole nest of snakes was awake and wiggling, tossing, tangling themselves up like a... Well, you know. Like a rubber-band ball. I violently ripped the headset off of me, pushing breath through my teeth like the snarling little Jarred who punched that stupid kid in the mouth in the daycare brawl. I thought about that famed image of the snake eating its tail, whatever it's called. I thought about quitting. I thought about how two days before, my therapist and I had tried to come up with a suitable and available grounding technique I could try to prevent this exact, inevitable moment, this kind of anxiety attack. I thought about telling her how I thought that I was failing at everything. You're a disappoi— Shut the fuck up, Jarred—

It doesn't matter? I thought about that, that every moment of the day was part of the calculation of my performance grade for something ultimately shrugged off. That I spent 20 fucking minutes wasting my fucking time to get something that doesn't fucking matter but earns for me a judgment as if it does fucking matter.

But I thought about how I needed that little bit of extra money, and the other reasons for seeking and taking the job. Breathe, Jarred.

And that was not an isolated incident. Every day I fought for the energy and will to tether myself with the headset, log in, and hear the first ring. It came immediately, every single morning. I'd close my eyes and siiiigh through that first ring, just before being snatched along and pummeled by the frenzy.

I tried earnestly the smile-and-dial one time. I felt like Nicolas Cage in one of those especially wacky scenes of Face/Off. A total psycho, unhinged.

The calls were recorded and scrutinized, for quality and legality, and a handful a month were sent back to me to review whatever I had done wrong, or what I could do better.

Ah, yes. So there was another itchy, irritating thread of anxiety even on the less violent days.

Do you ever hear your own recorded voice and you hate yourself and wish you had never been born? Yeah, me too. So I only ever listened to one call and that was enough of that. I didn't want to hear myself. That voice wasn't mine, it was some cartoon-like, nasally Billy Bob Thornton's voice, reverberating somewhere way up high in the sinuses.

A hundred calls a day is a lot of talking. I began obsessing over how I pronounce—among many other things—the number four. There were fours everywhere, embedded, like chocolate chips in cookie dough, throughout almost every case number, and in our callback number I had to recite on dozens of voicemails per day. I wondered if I could trust my own ears in hearing the way I would say it, or if in reality I sounded like I was four. Fohwuh. Every day I ran this mental gamut of self-critique and insult, concentrating insanely on the most minute and deliberate flicks and curls of my tongue and lips. Any word becomes weirdly unnatural when you pay such specific attention to it. But I put so much (too much) effort into working on a competent phone voice not only so I wouldn't sound like a jackass, but so I could be efficient in my work and thus keep up with the production quota. I needed 20 touches an hour, not 13, so I needed people to understand me so I could get in, get out, and get on the next call. My strategy was to try and emulate the radio voice of Christopher Kimball—polite, proper, pronounced, professional. In my dirty pajamas, sitting on a lumpy pillow on a hand-me-down office chair as it was clawed to pieces by my screaming cats, I wanted to sound like I was wearing a bow tie. Like I was in a real office without cats, with a real college degree framed proudly on the wall. Polished and prepared.

It's hard work, if you can imagine. I'm not a talker. I don't like strangers. They're unpredictable. Any unexpected wrench in the routine could prove how fragile the facade is, that I'm actually a wobbly stack of quivering, anxious gremlins pretending to be a presentable person in, I guess, an imaginary bow tie.

It's hard work, if you'll let me say that again. But I thought I was doing pretty well. I hadn't cussed anyone out and I hadn't hurled the computer through the window, at least.

Then one day I called an office in Shelby, North Carolina. A woman answered, lazily, and I stated my reason for calling. She just said, “Hold on,” dismissively, with no practiced professionalism whatsoever. There's a lot of that out there. A rare treat then it was when I spoke with anyone trying to exude the same level of maturity as I, during business hours. My Kimball voice was for your benefit, lady. You didn't care. I know this because instead of really putting me on hold, instead of pressing a button to leave me in that telephonic waiting area listening to one of those overused cheap songs, like the one with the incessant MIDI claps that makes my toes tense and my teeth clench and jarringly reminds me that the anxiety is always bang-bang-banging at the door of the closet I locked it in, instead of just conducting two seconds of mundane business like a normal goddamn person, this woman just set the phone down on her desk and, evidently sickened beyond composure, blurted to her coworker, “God, I hate when someone clears their throat while I'm on the phone with them.” I did?

There I was, exposed, a bunch of phlegmy gremlins, collapsing and scrambling. Instantly I remembered the time my dad and stepmom asked me if I was on some kind of drug, because I cleared my throat “a lot.” Yeah, I don't know what they were talking about either, but apparently this involuntary habit is remarkably frequent. And a hundred calls a day I was doing this. How many of these people find me disgusting, inhuman, or think I'm on drugs? How about people in everyday life? Do my friends mock me? Who taught you how to function, Jarred? My mind spiraled, the snakes squirmed and seethed.

The rest of the phone call was stiff and clumsy, tears welling like a porn star's while I silently packed down the coughs and chokes congesting behind whatever ball of bile bottlenecking at the back of my throat, because I should die right on the living room carpet, sacrificial and blue, lest I irk this absolute cuntbag's social sensitivities, gurgling grotesque and oozing disease.

But am I crazy or...ahem...is that just trivially fucking inoffensive? If I had frog squatted on my desk and—“Verify this, bitch!”—farted into a metal basin full of Cracker Barrel gravy, then sure, be mad. Slam the phone down. Say to the guy by the copier, “Why me?!” and vow to get me fired. But if a natural, nonchalant throat-clearing infuriates you enough to comment on it, you're honestly just an asshole. It's not a frog squat gravy fart, it's not a rude personal affront. It's somewhere way below open mouth chewing, there around unfortunate but necessary nose blowing. I'm gross, you're gross, we're all gross. Get over it, and then, Fuck off, I have a job to do.

I did briefly wonder if maybe she's an anxious person too, a gremlin, maybe her facade is as fragile as mine, but I don't think so, because her attitude when she answered my call had already indicated to me that she never dressed up in a fake bow tie. She thinks she's a normal person: reckless, careless, unprofessional. No phone tone, no Kimball timbre. And because of that, she gave me another thing to worry about, to nag at me, something uncontrollable that I'd be trying to temper, something unconsciously mechanical now made noticeable and manual and clumsy. Thanks.

I was just worried about my goofy voice.

If you're thinking that it's all just a little silly and ridiculously minuscule, then congratulations, you're one of those “normal” people, like Ms. Shelby North Carolina. You make our lives worse.