#and I have very deliberately set out to learn the lingo and like the vernacular of the industry | Explore Tumblr posts and blogs

tj-crochets · 5 months ago

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Hey y'all! I have a question that (judging by how my mom reacted when I asked) is going to sound like a joke, but I am genuinely asking because I really don't know what's funny about it and I would like to So the other day at work a contractor called me, asked one question I could (and did) answer, and then spent 10 minutes complaining about his phone, insisting it was a problem on our company's end. The problem is his phone not dinging to alert him when he gets emails from us, and after I gently tried explaining a couple times that the issue is on his end, not mine, he just kept getting angrier and insisting that is was not on his end. I finally said "I'm sorry, I can't fix that. Is there anything else I can help you with?" He said, angrily "Well there's no need to be sassy about it" and hung up on me And like, I get that it's funny he hung up on me after calling me sassy of all things (far from the worst thing I've been called at work) but both my boss and my mom separately seem to think my response is funny??? I thought I was just being professional! Am I missing something?

#the person behind the yarn #tj talks about work #I have been in and around the industry I work in for like twenty years now #(I was around it as a kid I haven't worked in the industry for twenty years)#and I have very deliberately set out to learn the lingo and like the vernacular of the industry #and then deliberately set out to learn how to communicate professionally #and then blended the two so I can communicate with contractors in a way that they like but is still professional #and generally I think I do a pretty good job at it!#but occasionally (like this) there is a communication gap I evidently missed #and it feels like missing a stair going up a set of stairs. jarring #I mean to be fair I do sometimes jar the communication style on purpose a bit?#like one bit that absolutely never fails to make a contractor laugh is when they ask me my weekend plans #clearly (from context) wanting me to say something about 'letting loose' or whatever #I say 'oh I'm sewing a baby quilt for my neighbor's granddaughter'#and every single time they think it's hilarious #and every single time it deescalates them from whatever creepy thing they were gearing up to say #and then stops it dead! they never bring up the creepy thing they were gearing up to say they just make jokes about #like oh any big plans this weekend? going to go wild and go to a quilt shop??#which is both funnier than the creepy jokes they were going to make and doesn't bother me at all #so I do kinda break with the conversation style on purpose for that

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