#Zendesk Sunshine training

[fayebsg01-blog]

When it comes to delivering truly exceptional support and service for your customers, every second counts. The more fragmented your customer information is, the more frustrated your customers will become as they wait on hold for your support agents to search for their data across your ERP, CRM, and other business software. Even worse, this disconnected approach to information management makes your operation inefficient and costly, increasing call times, support payroll, and training costs.

[triangleinfotechsolutions-blog]

Top 5 SEO Analytics Tools You Should Follow

It is necessary to have the SEO tools at your fingertips in order to beat your competitors in the Search Engine Optimization process to rank your website at top positions on search engines. The SEO tools enable you to get new opportunities and to keep track of how SEO can be boosted. A number of tools are available today in the market, among which you need to choose as per your SEO requirements.

The name of Google analytics is known to all. Apart from it, there are several other tools, among which you can select, which you find most suitable. Starting from Google Analytics, here are brief about five best SEO tools, each followed by its special features, which can benefit your SEO process.

1. Google Analytics

Google Analytics is considered one of the best tools for all webmasters to track and analyze data about web traffic. Being a product of Google, it is the most known analytics tool. It assists you in understanding what keywords are driving the most traffic to your web pages, and what those errors that are repelling them are. The tool generates a report for the website that includes a lot of details such as information about the visitors, sources of the traffic, goals, content, and e-commerce.

The basic users can use the free version of Google Analytics. The e-commerce users need to use the advanced version of Analytics that allows them to better track e-commerce operations and to correlated sales data such as transactions, revenue and more. It is accomplished with information on site usage such as bounce rate, sessions, traffic source etc.

#Special Features of Google Analytics

Campaign Measurement Traffic Track your Goals (Website conversions & user activity) Audience reports - know your users Flow Visualization Custom reports: Analytics data 2. Woopra

Woopra offers real-time analytics tracking, it is a desktop app to provide you live visitor stats such as where they reside, which page they are exploring right now, what their web browser is, and more. It also facilitates you to do the live chat with the individual website visitors. It is unquestionably one of the best features for your e-commerce websites to interact with customers. Woopra comprises of a limited freebie plan as well as a number of paid options.

#Special Features of Woopra

Third-party app integrations via AppConnect Automated real-time segment updating Building customer segments Scheduled tasks Tracking of all customer activity Tracking of new and unidentified web and mobile users Triggering JavaScript or Webhooks actions Creating custom reports Customer profiles Data from email, live chat, and help desk Delivering triggered actions Funnel reports Integrations with Salesforce, Marketo, Zendesk etc. Live KPI dashboards Real-time analytics and data Real-time notifications User retention reports Website and mobile app data 3. Clicky

Clicky provides you with a simple dashboard and present every type of information that you need to find vividly. It is real-time analytics with Spy View to observe what current visitors are doing on your website. Clicky also comprises a mobile version to make it easier for you to check your stats at any place. If you have only one website, you can use the free service, and a Pro account for a monthly fee.

#Special Features of Clicky

On-site heat maps. Clicky's button appears on your website, which provides you an easy way to access. Real-time information about all the visitors of your website. A simple interface for displaying the stats of today. Video analytics. Twitter analytics. Live links. Search ranking position for every visitor. 4. Crazy Egg

Crazy Egg uses the Heatmap technology, which allows you to find a visual image of what website visitor are doing on the pages of your website. Interestingly, you can also see where the individuals are moving their mouse on the page and where they are clicking. Moving of mouse by the people gives you an estimate where people are exactly seeing or what people are reading on your website. So, this type of technology is helpful for you to understand, which area of your web pages are catching most attention of the visitors. You can use its free one-month trial services. The prices of its services begin from $9 per month for 10 Heatmaps.

#Special Features of Crazy Egg

Heatmap Tracking of multiple domains Site speed or performance remains uninfluenced Tracking iframe and Flash objects Visual analytics Scrollmap tool Overlay tool Confetti tool Works with secure (https) sites A/B testing Website visitor tracking Recording of Website visitor activity Activity tracking Behavior tracking Reporting & statistics Conversion tracking Conversion rate optimization URL-based goal setting & tracking Web traffic reporting 5. Chartbeat

Chartbeat is a great tool, which allows users to acquire the most from the data with instant information. Chartbeat keeps a constant watch on your visitors as well as their activities. It is a helpful tool to render you the information that is necessary adjustments to your content or design. Its plans begin at $9.95 per month, but you also get a free trial for a month.

#Special Features of Chartbeat

Editorial reporting Multi­platform tracking Browser overlay heatmap Real­time audience attention data Content analytics Referral sources Section & author tagging Video analytics Dedicated support & training Robust APIs In-page analytics Multivariate headline testing Historical report building Mobile app Audience insights and visitor frequency Summing Up

These tools ease the SEO process several times than usual and make it possible for you to know how much success you have acquired in the process as yet. Similarly, there are some other SEO tools, which you can explore on the World Wide Web.

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[fayebsg01-blog]

As the widespread effects of the current health crisis play out, one thing has become clear, the world is clearly experiencing unprecedented challenges, and the entertainment world is directly impacted.